FAQ
TWS-K2 Wireless Headset
Q:How to pair the twins wireless headset? I can only
pair one of the earbud with my phone.
A:We have 2 ways to pair with the twins wireless headset.
From the Led Light:
Step 1
1.Hold down both of them until their Led lights flash red
and blue nonstop (The time is probably 5-7 seconds).
Led light changing state
Note: Please don't release the multi-function when you
see both of the earbuds led light flashing red.
Step 2
2.Don't do any other thing, just be patient to wait for
15-18 seconds.
If there has just one earbud flashing red and blue light
nonstop, this is the "left channel"; the other one flashes
blue light, that is the "right channel".
Led light changing state
Step 3
3.Open the bluetooth of your mobile phone and search,
click the model "TWS-K2" to pair. They will be
connected.
After both of the earbuds connect with your phone
successfully, both of them will flash blue light.
(Note: If you don’t pair them successfully, please turn off
the twins earbuds , and repeat the above steps)
From the Voice Prompt:
Step 1
1.After you wear the 2 earbuds, hold down both of the 2
earbuds for 5-7 seconds, at the same time there has
voice prompt "Power on".
(Note: Please don’t release the multi-function key even
if you hear the “Power on”.”Power on” just needs 4
seconds)
Step 2
2.Please be patient to wait for 15-18 seconds without
doing other things. The twins earbuds connect with each
other, and there has voice prompt "connected" "left
channel" "right channel" in turn.
(only listen to this voice prompt in turn, the twins
wireless headset pair successfully)
Step 3
3.Then open the bluetooth of your mobile phone and
search, click the model "TWS-K2" to pair. And there has
voice prompt "the second device is connected".
Please note: All the key is the first step, hold down both
of the wireless headset for 5-7 seconds. Please don’t
release the multi-function key even if you hear the voice
prompt “Power On” between the time range. Because
only up to this time range, the twins wireless headset
enter into pairing status. If you release the
multi-function key once you hear the "power on ", it just
shows the wireless headset enter into turning on status.
They will not pair with each other.
Q:How to switch the language? I switch the language
to Chinese by accident.
A:
From the Led Light to tell (Much easier)
Q:How do I charge the wireless headset and charging
box ?
A:There has 3 ways to charge the wireless headset and
charging case.
1.Slide the switch to “on”, let usb connect charging port
on the one side, on the other side connect charger with
USB ports or a USB output of a PC. At this time, it is
being charged the charging box. (If the charging case is
being charged, the led will flash green light nonstop; If
the charging case is full charged , the led will be green
light all the time)
2. Slide the switch to “on”, let usb connect charging port
on the one side, on the other side connect charger with
USB ports or a USB output of a PC. Put the wireless
headset on the charging box. At this time, It will charge
the wireless headset and charging box at the same
time.(If the earbuds are being charged, its led light will
be red; if the earbuds are charged well, its led light will
be blue. If the charging case is being charged, the led will
flash green light nonstop; If the charging case is full
charged , the led will be green light all the time)
3.Slide the switch to “on”, Put the wireless headset on
the charging box. At this time, the charging box is a
power bank, If the charging box is full charged, it can
charge the earbuds for 3-4 times. After you charge the
earbuds well , then slide the switch to “off”, let it
prepare the next time charging. (If the earbuds are being
charged, its led light will be red; if the earbuds are
charged well, its led light will be blue. If the charging
case is being charged, the led will flash green light
nonstop; If the charging case is full charged , the led will
be green light all the time)
Q:Need I remove the ear hooks when charge the
earbuds on the charging box?
A:
Yep, you need, friend. If you don’t remove the ear hooks,
the earbud charging contact point will not touch the
magnet point completely. It will not charge. And the ear
hooks main function is to prevent the earbuds from
falling. Because different customers have different ear
constructions, in order to overcome this point, so we
equip 3 different ear tips and the ear hooks . Hope our
customers can understand . (From the attached
comparison photos you can easy to find the answer)
Q:Why there has a switch on the charging box ?
A:Because our charging box itself is a power bank, when
you use the usb to charge the charging box, if the
charging box is fully charged, it can charge the earbuds
separately for 3-4 times without usb cable. And when you
charge the earbuds, just need to slide the switch to “on” ,
if the earbuds are fully charged, slide the switch to “off”,
let it prepare the next time charging. Every time it will
take 1-2 hours to charge the earbuds. So the power bank
feature can let customers use longer time.
Q:Why my earbuds battery not last long ?
A: When you receive this package and use the Earbuds at
the first time, the working time may not be very long,
because we test them before sending them out, That
costs some battery. Please don't worry. Charge them and
they will work as expected.
And our charging case itself can work as for a power bank
when it is charged fully. It can charge the earbuds for 3-4
times, It will take 1-2 hours to charge the earbuds every
time. Usually Our earbuds working time is one for 3-4
hours, and a set for 2-3 hours. So if you want our wireless
headset to work for 8 hours , please charge the charging
case well, this will solve your problem.
Q:Why one of my earbud can’t be charged ?
A: Because the earbuds are connected with charging box
by the magnet point and charging contact point. If one
earbud can’t be charged, it maybe this earbud placed not
correctly, please press the earbud firstly, let them touch
with each other completely.
Aside the above way, it is possible the earbuds or the
charging box battery has some problem. Please try the
following steps:
1.Make sure the charging case is fully charged .
2.Try to charge the charging box and earbuds at the same
time. Slide the switch to “ON”. let USB connect charging
port on the one side, on the other side connect charger
with USB ports or a USB output of a PC. Put the wireless
headset on the charging box.
3.Try to wipe the charging contact point and magnet point
with alcohol cloth. Then place the earbud on the charging
case. Press the earbud, Let the earbud touch the charging
contact point completely .
You can also try to exchange the earbuds. To find whether
it is earbud problem or the charging case problem. If
these steps can't help you, contact us, we will send you a
new one as for a compensation .
Q:Why my earbuds can’t fit my ear? It is easy to fall
out .
A:Sorry about this, Because different customers have
different ear constructions, some customers fit well, some
customers don’t. In order to overcome this point, so we
equip 3 different ear tips and the ear hooks . These
equipment will prevent the earbuds from falling .
And about the way to wear the ear hook, please try the
photo model wearing manner. if wear opposite, it is easy
to fall.
Q:Will the earbud fall from the charging box ?
A:You don’t need to worry about this problem, because
the earbuds and charging box are connected by the
magnet, even you turn over the charging box, it will not
fall off.
Q:Can I just use one earbud while the other wireless
headset is being charged ?
A:Of course you can, friend. Our wireless headset not only
can work together, but also can work separately. If you
just use one, the other one can being charged, and if the
other one has been charged well, you can give it to your
friend or your family. If you just use one earbud, please
firstly let this earbud connect with your phone
successfully, then let your family or friend open the
second earbud to use. If you and your family open the
earbuds at the same time, the twins earbuds may connect
with each other, so they may not be used separately.
Q:Does the wireless headset have the volume control ?
A: Very sorry that our wireless headset don't have the
function to control the volume. You have to control the
volume by your phone. Because our wireless headset only
has one multi-function key, it includes turn on/turn
off/switch language/answer call/end call/reject call/redial
the last number call/activate voice dialing/play or pause a
song/play the next song. It will be complicated if add
other functions. Hope you can understand.
Q:Why the wireless headset work well indoor, but work
a little bad in the crowd?
A: Because the wireless headset are influenced by the
signal. And The right channel earbuds signal is connected
by the left channel. In the crowd, there has many
electronics, many people. Actually people themselves will
interfere the signal in some extent , so the signal maybe
weak. If there has a little static , it is normal , there has
many related factors , if there has many times static ,
don't worry about it , contact us , we will help you solve
it .
Q:I listen to music firstly, then calling inserted, why the
voice is a little low at first. After a while, it becomes
normal. And why I use my phone to connect the
headphones being not well, but my friend is good ?
A:When come out this problem, please try to disconnect
and reconnect it, then the problem will be solved.
Because listening to music and calling are different
modules. A new module inserts into a different module, it
needs time to suit. And the signal is related to the using
environment, phone signal etc. Different time, different
people to use maybe different.
Q:When talking on the phone, can I hear the voice in
both ear pieces?
A:There just the left channel has the voice, because in
some states, they only allows one ear to hear the
headphone, This safety feature allows you to hear the
traffic While driving.
Q:Is it sweat proof and water resistant?
A: Our wireless headset INGRESS PROTECTION is IPX3, it is
sweat proof, but not let the headset immerse into water
completely. As for the electronics, we would better not let
them touch water, so we can use them longer.
Q:How long does the wireless headset last after
charging?
A: If a set is used at the same time for 2-3 hours, one is
used separately for 3-4 hours. And the actually using time
changes with the song types. If for the soft music, it will
play longer time; if for the strong music, it will play
shorter time.
Q:Can the twins wireless headset skip the next song or
the last song ?
A: wireless headset can only skip the next song. It can’t
skip the last song. And the precondition is you pair the
twins wireless headset successfully. When the phone
plays the song, click the right channel earbud, then it will
skip the next song .
Q:What is the meaning of the earbuds led
light(red/blue), the charging case green light ?
A:When you charge the earbuds, if the earbud led light is
red, it shows it is being charged; If the earbud led light is
blue, it shows it has been charged well.
When you charge the charging box, if led light flashes
green nonstop; it shows it is being charged; if led light is
green all the time, it shows it has been charged well.
Q:I lost my ear hooks, where can I buy the accessories ?
A:Please search the ASIN “B0743C1L3G” in our shop, this
product includes ear hooks, ear tips, usb cable, user
manual.
Q:If I lost my single earbud , do I have to buy a whole
set?
A:You don’t need to buy a whole set, friend. Just search
the corresponding Black/Red/Sliver ASIN in our shop.
Then you can buy the signal earbud.
If you are not satisfied with our product, before you
make the evaluation, any questions you have, don’t
hesitate to contact us by email , we will try our best to
help you solve it.
Official Web: www.losei.cn
Customer Service Email: dianxienkeji@126.com
(Website QR Code)
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