LOREX Technology SG19LD, SG17LD User Manual

Setting Up Remote Viewing on

the L20WD800 Series

Combo DVR/

Monitor System

Network Setup

English Version 090808.1

MODEL:

SG19LD – SG17LD Series

www.lorexcctv.com

Setting up Remote Viewing

Setting up the Remote Viewing Feature requires several steps. Networking skills are required to correctly configure the remote viewing functions.

What do you need?

• The LCD/DVR System.

• A PC with the installed with the Lorex Client 2.0 software (refer to the Software

Guide for installation instructions)

• A Router (not provided with the system)

• High Speed Cable or DSL Internet Connectivity* (for remote viewing outside your

network)

* Note: High Speed Internet refers to a minimum Upload speed of 384 kbps. If sending

multiple channels of data (8 or 16 cameras) it is recommended that you work with your Internet Service Provider to increase your Upload speed to 500 kbps or greater. If you are unsure, please call your Internet Service Provider to verify your network speed. If you are still unsure of your speed, see our Troubleshooting Section at the end of this

document for some steps to help you find your connection speed.

Network Setup / Remote Access Overview

The System can be remotely controlled using your existing network and the Lorex Client 2.0 software or Internet Explorer.

1. Connect the System to the Router using the supplied Ethernet Cable. Power the

System on. The System must be connected to the router prior to powering on the system. This allows the system to communicate on your network.

2. Find the IP address of your System through the Menu System on the unit.

3. Enable PORT FORWARDING on your Router. Refer to the included Router Guide

and Basics of Remote Video Access Guide for further assistance with your specific network setup and hardware.

4. Set up a web account at http://ddns.strategicvista.net

5. Setup the System DDNS.

6. Configure the software, using the information gathered on the following pages.

Network Checklist

The following checklist is provided to assist you in confirming that all steps have been successfully performed during Network Setup. Use this checklist in conjunction with the detailed steps outlined on the following pages, ticking off each option as you complete it.

□ 1. I have all of the following:

□ High Speed Internet □ A Router □ The Ethernet Cable provided with this system □ The System □ A PC with the Remote Access software installed

□ 2. I have confirmed that my System is set to automatically complete my Network

settings (DHCP is set to ON):

□ Press the SETUP button on the Front Panel -or- Press SETUP on the Remote □ Select the SYSTEM SETUP option. □ Select the System option □ Select the Network Menu. Confirm that the options for DHCP, WEB and DDNS have

checkmarks in the boxes. If not, select all and choose APPLY.

□ 3. I have turned off the System, and performed the following:

□ Connected the Ethernet Cable to the back of the System □ Connected the other end of the Ethernet Cable to my Router

□ My Router is a Brand & Model :

___________________________________________

□ My Modem is a Brand & Model:

___________________________________________

NOTE: Network Setup will not work if you do not have a router.

□ 4. I have found my System Information by either Pressing the ENTER button on the

Front Panel:

□ My IP Address is: ________________________________ □ My MAC Address is: ______________________________

NOTE: If your IP address is showing as 127.0.0.1, please return to Step 1 and review all

menu settings. Check to make sure that your Ethernet cable is properly connected to your Router and System.

Network Checklist

□ 5. I have enabled PORT FORWARDING on my Router for:

□ Port 80 □ Port 6100

NOTE: Each Router is different, therefore the port forwarding settings will vary by model.

Please visit us on the web at http://www.lorexcctv.com/support for assistance with several of the most common router types. If your router is not listed, please refer to the manual that came with your Router, or your Router manufacturer for assistance, or visit

http://www.portforward.com for common router details.

If your Internet Service Provider has given you a combination Modem/Router, you may need to speak with them for assistance with Port Forwarding or Bridging your Modem.

□ 6. I have configured the DDNS for remote access to my system at

http://ddns.strategicvista.net

□ Username: __________________________________________________ □ Password: __________________________________________________ □ Domain Name: _______________________________________________

and my configuration information is:

□ 7. I have configured my System to connect to the DDNS Server by completing my

Network settings:

□ Press the SETUP button on the Front Panel □ Select the System Setup option □ Select the System option □ Select the Network Menu. □ Select the DDNS Server option, and use your information to complete the DDNS □ Configuration:

• DDNS Server Name: Lorex (default)

• Domain Name: Enter the name you set for

the DDNS web configuration.

• User ID: Enter your user ID

• Password: Enter your password

□ Click the DDNS Status button to confirm the

connection details.

□ A success message will appear, and the system will

restart.

8. Configure the Remote Access Software:

□ If you are connecting from within your network (i.e. The System and your PC are

both inside your house), you only need to enter the IP address of the System into the software (i.e. 192.168.0.105)

□ If you are connecting from outside your network (i.e. The System is at Home, and

your PC is at work), use the DDNS Domain Name to configure the software)

System - IP & MAC Address

The IP & MAC Addresses are necessary for DDNS Setup (for remote access to the System).

To Locate the System information, Press the ENTER button on the Front Panel while viewing the Cameras. The System Info window will be displayed.

- OR -

1. Press the Menu Button on the Front Panel or Remote Control, or right click with the mouse to access the Setup Menu. Select the System Setup option and press the Enter button.

2. Navigate to the System Menu option. Press the Enter button to access the System Menu.

3. Navigate to the System Management menu, and press the Enter Button to access the settings.

4. Select the System Information option, and press the Enter Button to display the System Settings.

System - IP & MAC Address

NOTE: Your IP address should look similar to 192.168.0.105, 10.0.0.105, etc. If your IP address is appearing as 127.0.0.1, please review all menu settings, and check to make

sure that your Ethernet cable is properly connected to your Router and System.

Network - Router Port Forwarding

You will need to enable port forwarding on your Router to allow for external communications with your System for ports:

• TCP/IP PORT 6100

• WEB PORT 80

Computers, Systems, and other devices inside your network can only communicate directly with each other within the internal network. Computers and systems outside your network cannot directly communicate with these devices. When a system on the internal network needs to send or receive information from a system outside the network (i.e. from the Internet), the information is sent through the modem to the Router.

You may experience difficulties with Port Forwarding if:

• You have several routers connected together and your system is connected to the

last one.

• You are in an environment with either an additional software or hardware firewall.

• Your modem is a combination Router/Modem such as a Slipstream, WesTell, Netopia,

ActionTec, 2Wire, SMC or another model.

In these situations, we recommend that you contact a local technician for assistance.

NETWORK EXAMPLE

When a computer on the Internet needs to send data to your internal network, it sends this data to the external IP address of the Router. The Router then needs to decide where this data is to be sent to. This is where setting up Port Forwarding becomes important. Port Forwarding tells the router which device on the internal network to send the data to. When you set up port forwarding on your Router, it takes the data from the external IP

address:port number and sends that data to an internal IP address:port number (i.e Router External IP 216.13.154.34:6100 to System Internal IP 192.168.0.3:6100).

The instructions found online in the Router Configuration Guide will assist you in the port

forwarding configurations for a selection of different router models.

Visit our Consumer Guides Support website at http://www.lorexcctv.com/support

for details

Network - Router Port Forwarding

Web - Finding Your External IP Address

You will need to have your External IP address to set up your DDNS account. One of the

fastest ways to find this information is to use a 3rd Party website such as

http://www.showmyip.com

settings. Refer to your router user guide for further details.

Your IP address can also be found within your Router

Checking to see if your Ports are Open

This step is VERY IMPORTANT – if your ports are not open, you will not be able to

remotely access your system over the internet!

To test if your ports are open:

1. Visit http://www.canyouseeme.org/

the top.

2. Type the number 80 in

the “what port” box, and press the Check button.

3. You will get a response back on that web page to let you know if your port has been

forwarded successfully or not. If you get a message as shown below, your port has

NOT been forwarded successfully, and you will need to repeat your forwarding steps

or speak to your ISP:

4. Repeat Steps 2 & 3 for port 6100 as well.

Note: If both Port 80 and Port 6100 are not successfully forwarded, you will not be able

to connect to your system remotely over the internet. Please make sure these ports are forwarded before continuing with your System Setup.

Error: I could not see your service on 111.111.111.111 on

port (6100)

. Your external IP address will be displayed at

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LOREX Technology SG19LD, SG17LD User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual