LongCo EM, XC User Manual

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LongCo: User Manual V05 / 11. Juni 2018 Page 1 of 54

USER MANUAL

Rev. V05: 11. June 2018

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Please read the following instructions carefully before the first drive. note especially the safety instructions in chapter 1.4. Not to pay attention to the safety instructions can cause serious injury and / or death.

Welcome to the World of

LongCo!

The LongCo is a completely new kind of transportation.

Although keeping your balance on three wheels is easy, the risk of injury from loss of control, collisions and falls will always be present. The manufacturer wants you to enjoy riding your new LongCo and be safe at the same time.

This User Manual is designed to help you learn and understand how to properly drive, control, the road traffic laws to observe and enjoy your LongCo while minimizing risks.

This manual was developed to help them.

Always Follow National

State and local Laws!

The LongCo comply with the homologation in Europe for mopeds and motorcycle. There is also difference in individual countries. Many other countries are based on this registration.

Therefore, always follow the applicable local legislation concerning the use of the LongCo on public roads and public places. In some countries, it is forbidden to use the LongCo in public areas.

If you are uncertain regarding the local legislation, contact your local authorities for information or contact an authorized LongCo dealer.

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Table of Contents

1. Safe Riding ......................................................................................................................................................................................................................... 5

1.1. Basics .......................................................................................................................................................................................................................... 5

1.2. Where to Ride?.......................................................................................................................................................................................................... 6

1.3. Protective Gear......................................................................................................................................................................................................... 7

1.4. Protective Measures ................................................................................................................................................................................................ 8

1.5. Pre-Ride Inspection ................................................................................................................................................................................................. 10

1.6. How to Ride ............................................................................................................................................................................................................. 10

2. Preparation ...................................................................................................................................................................................................................... 13

2.1. Unfold frame ............................................................................................................................................................................................................ 13

2.2. Installation of Seat Enforcement ........................................................................................................................................................................ 23

2.3. Folding stem............................................................................................................................................................................................................. 24

2.4. Unfold Stem.............................................................................................................................................................................................................. 24

2.5. Insert/Remove Batteries ......................................................................................................................................................................................... 25

3. LongCo Features ............................................................................................................................................................................................................ 26

3.1. Batteries .................................................................................................................................................................................................................... 26

Basics ........................................................................................................................................................................................................................... 26

Battery LCD Read Out .............................................................................................................................................................................................. 26

3.2. Charging batteries.................................................................................................................................................................................................. 27

3.3. Control Features: Handlebar and TFT-Display .................................................................................................................................................... 30

3.4. RFID-Key Set ............................................................................................................................................................................................................. 32

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3.5. TFT-Display ................................................................................................................................................................................................................ 33

3.6. Read TFT-Display...................................................................................................................................................................................................... 34

3.7. Switch buttons from the TFT-Display ..................................................................................................................................................................... 35

3.8. Setup-Mode TFT-Display ................................................................................................................................................................................... 36

3.9. Speed levels and Power Mode ............................................................................................................................................................................ 39

4. Consumer Information ................................................................................................................................................................................................... 40

4.1. Maintenance ........................................................................................................................................................................................................... 40

4.2. Repairs ...................................................................................................................................................................................................................... 43

4.3. Warranty and Limited Liability............................................................................................................................................................................... 43

Warranty Terms and Conditions ...................................................................................................................................................................... 43

Warranty Claims ................................................................................................................................................................................................. 44

4.4. Transport ................................................................................................................................................................................................................... 45

4.5. Storage and Care Instructions .............................................................................................................................................................................. 46

4.6. Disposal..................................................................................................................................................................................................................... 47

4.7. Troubleshooting ....................................................................................................................................................................................................... 49

5. Inspection-Plan ............................................................................................................................................................................................................... 50

5.1. Maintenance Plan .................................................................................................................................................................................................. 51

6. Index ................................................................................................................................................................................................................................. 54

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1. Safe Riding

1.1. Basics

Driver's License /Restrictions

If required by law, you must carry a valid driver’s license that is locally accepted for riding the LongCo

Who cannot safely operate the LongCo in the traffic due to physical or mental defects is only allowed to ride if he himself has made provision that he does not endanger others. In case of doubt on the ability to drive the LongCo, then order at the driver's license office a professional medical opinion, a medical-psychological examination or an technical expertise

Before first ride

The owner must ensure that any operator of the LongCo fully reads, understands and follows all instructions in this manual. A demonstration to ensure that the rider understands the operation of the LongCo is strongly advised.

Maximum Total Weight

Payload Rear Carrier

Permissible max. laden Mass: 200kg / 440lbs à Be aware, if the rider is more than 100kg (220lbs) and want to use the seat system, the optional seat enforcement system must be installed (see chapter 2.2.).

The maximum allowed payload for the rear carrier is 30kg / 66lbs.

No Stunts

The LongCo is not developed for any type of tricks, stunts, jumping, wheelies or racing.

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Take account of

Regardless of where you use the LongCo, operators should always show courtesy to others and ride in a safe and suitable manner.

Insurance

Make sure you are covered with insurance for both you and your LongCo.

Modifications

Do not remove, modify or alter any components of the LongCo. Any modification can cause malfunctions and the loss of road approval or warranty claims. Modifications can be dangerous and lead to serious injuries. Do not open, disassemble or service the battery.

1.2. Where to Ride?

Legislation

Always pay attention to the locally applicable legislation about the use of the LongCo on public roads and in public places. If you are uncertain regarding your local legislation, contact your local authorities or your LongCo dealer for information.

Private property

To ride the LongCo on private property, always obtain permission from the owner to do so.

Roads

Typical bicycle lanes and side roads with low traffic (if allowed) are suitable for riding the LongCo.

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Models with Street Tires

The Models with Street Tires (Semi slick) are only to be used on paved roads and places with an even surface, such as asphalt, concrete, sports field pa vement, etc.

Modes with All season or Off

road Tires

The Models with All season or Off road Tires can be used (if allowed) on streets and on dirt roads which are in good condition for driving, on lawns, or beaches with compact sand.

Unsafe Conditions

• Do not ride when road and weather conditions do not allow safe use.

• Never ride on snow, ice or greasy surfaces (i.e. oil), in heavy rainfall or with poor visibility

(i.e. fog). Wet and icy weather impairs traction, braking, and visibility.

• Do not use the LongCo in water or drive through standstill water under any circumstances.

• Do not ride on stairs, escalators or through revolving doors.

• Do not ride off curbs

1.3. Protective Gear

Note!

Important!

LongCo Recommends

Always inform yourself about local regulations regarding the use and wearing of protective gear on pub lic roads and areas where you are riding. In some countri es/states, it is mandatory to wear a helmet at all times.

• Helmets with chin protection, (DOT or SNELL certified)

• Good, sturdy footwear - No heels, open-backed shoes, or flip-flop type shoes

• Arm, elbow, knee and shin guards, as well as chest protection

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1.4. Protective Measures

For maximum safety when riding the LongCo, it is extremely important to take certain protective measures.

Throttle

Never use the throttle unless you are standing with both feet on the LongCo platform and are fully ready to ride.

Turning Components

Turning wheels are a high risk for injury. Hands, feet, body parts and clothes should under no circumstances be clos e to turning wheels. To prevent injury, never touch any moving or turning parts.

Collapsible Frame

Special precaution must be used with the collapsible frame, especially when folding up the folding stem into the riding position, as well as when folding out the platform for the riding position. You risk injuring fingers, hands or other parts of your body.

Beware of Hot Brake Discs

Do not touch brake discs during or immediately after use, as they can get very hot when used.

Be Prepared to Stop

At any point in time during the use of the LongCo, the rider must be alert and prepared to stop. Special care must be taken as soon as other peop le or vehicles are close by.

Normal Operational

Environment

• Temperature: -15ºC/5ºF to +45ºC/113ºF

• Humidity: 5% to 85%

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Lithium Batteries

Lithium batteries pose a risk of injury when handled improperly. Therefore:

• Do not use or leave battery near a heat source such as fire or heater

• Use only LongCo’s authorized chargers

• Do not connect battery to an electrical outlet directly

• Refer to chapter 3.1. Batteries and chapter 4.5. Storage and Care Instructions for more

detailed information

Be Aware

Adjust your riding style to your ability as well as road, traffic and weather conditions. The LongCo is to be operated in a safe and suitable manner.

Avoid Distractions

The rider should not use a cell phone, listen to headphones, or engage in any other activity that might distract or interfere with the ability to monitor the surroundings while driving. The attention of the rider must be directed toward operating the LongCo.

Both Hands and Feet

While driving the LongCo, both hands should be kept on the handlebar, and both feet should be kept on the platform.

Luggage

Do not carry objects in your hands or on the platform while driving. Use the LongCo’s carrier equipment, such as a top case, to tra nsport objects/luggage.

Parking

Lock the LongCo and remove battery keys (also remove main key located at the throttle, if installed) when parking it. Activate the parking brake. Secure with an adequate lock.

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1.5. Pre-Ride Inspection

• Check the functionality of the LongCo prior to each use.

• Make sure all fastening elements are tight (bolts, quick release clamps, folding mechanism

for stem and platform, etc.).

• Do not use the LongCo if any parts are loose or damaged

• Ensure that brakes work properly

• All batteries must be firmly locked onto frame and both keys must be taken off the battery

before riding the LongCo.

• Ensure that the air pressure of the tires (see Table 1) and of the air suspension system is correct and adjusted to the riders weight. (see Table 2)

1.6. How to Ride

1.6.1 Turn on/off

1.6.2 Practice

1. Turn on the battery (or both if equipped with two batteries)

2. Activate the TFT-Display with the blue RFID-Key (Setup A) or the black RFID-Key (Setup B) (hold RFID-Key behind the Display). * All details of the service can be found in chapter 3.

• Beginners must practice using the LongCo first. Training rides should be performed in a safe place on an even and non-slippery surface, away from traffic or pedestrians.

• Always be alert and ready to use the brakes.

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1.6.3 Riding Tips

Four Speed Levels *

Beginners should use speed level 1 (6 km/h) or speed level 2 (12 km/h). Speed level 3 (20 km/h) and 4 (max speed) only if you are an experienced LongCo user.

Braking *

Use primarily the left brake lever , to slow down, which is for the rear wheels.

Reverse *

This feature should only be used by experienced LongCo users. ,

Acceleration

Never accelerate in an uncontrolled fashion.

Terrain/Surface changes

Be aware that every terrain/surface change (i.e. from pavement to grass, a threshold or speed bump) is a potential hazard and may require a change in driving style. Do not pull up the LongCo handlebar when riding over obstacles.

Steep Slopes

When going downhi ll never exceed a speed of 20 km/h (or 45km/h for the faster LongCo XC Models). Instead, use the brakes to slow down or push the LongCo. If driving across a slope the driver must balance the inclination by leaning his/her body uphill.

Added Height

Because of the added height of the LongCo platform (and the driver’s helmet) special care must be taken when driving indoors, as well as through doorways, archways, under tree branches, signs, or other overhead obstacles.

Visibility

To ride safely, the rider must be able to see clearly and must be visible to others. Always switch on the light , when riding the LongCo at night time or in conditions of low visibility. Follow local legislation regarding regulations for using the LongCo at night.

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Curves

Always turn slowly and with caution - do not turn abruptly! Reduce the speed, so all 3 wheels have always contact to the ground.

Lean into the turn to maintain balance. The body must be brought into an inclined position as on a bicycle or motorbike. (see diagrams below)

Exceptions:

A) When driving alongside a steep hill, lean towards the hill

B) If you use a n Lon gCo XC Series model, and you have enough experience in riding,

you can also lean into the curves, using following riding technic: If there is a left curv e, you push the standing platform to the left with your left leg. Make sure, you push steady and smoothly, not with a sudden movement. If needed, reduce the speed in order all 3 wheels having always contact to the ground. Same for the right curv e, just pus h down the platform to the right with your right leg. Important: In order keeping your body balanced, never push down the handlebar in either direction.

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2. Preparation

2.1. Unfold frame

CAUTION

Beware of Pinch point!

Keep your fingers, hands or other parts of your body away, when folding out the platform, you could get seriously injured.

• Unfold the stem and turn the front wh eel so it points forward.

• With the rear wheel brake (brake handle on the left side), you can unfold the LongCo simply by

pulling the handlebar forward.

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• When unfolded the LongCo about 90°, change to the rear brake (handle on the right side) and unfold it backwards.

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• If the LongCo is total unfolded, close the quick release on both sides of the frame. (Picture 8a to 8d). If the quick release is not tight after it is locked, then adjust the M6 Nut.

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• Now can the platform be unfolded downwards.

• Next the rear fender can be unfold ed. The rear fender can easily be pulled up, when one hand

pulls from the inner aluminum part, the other on the rear fender.

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• Once the rear fenders are in a middle position, they can ne grabbed with both hands at the same time, push the fender to the end position over the tire.

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• At the end the rear carrier will be installed, first the rear carrier must be pushed in the lead groove

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• Then back of the rear carrier will be pressed downward.

• Finally, will the two thumb screws have to be inserted and tightened.

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• After 1-2 km travel should the thumb screws be checked and tightened again if necessary.

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2.2. Installation of

Seat

Enforcement

For Rider more than 100kg (220lbs), the optional Seat Enforcement system must be installed. See more Details in the drawings below, and for the assembly please ask your authorized dealer.

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2.3. Folding stem

Folding Stem (height adjustable, Pictures below)

1. Unfold the stem (1), and keep the hook up, so it can be placed over the connection piece.

2. Place the hook in the connection piece. Make sure, there is enough pressure when closing, otherwise ti ghten the adjusting screw (use an Allen wrench size 5)

3. Close the lever; make sure the small lever locks the big lever.

2.4. Unfold Stem

• Follow steps 6 – 1 from previous chapter

• Make sure that the safety lock button (2) is pushed in all the way before pulling up the

stem.

1 2 3

CAUTION:

Stem quick release should be always tied

up!

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2.5. Insert/Remove Batteries

Beware of Pinch point! Keep hands off battery bracket while inserting or removing the battery

1. Make sure the lock on the battery bracket is unlocked (open, turn to left side))

2. Make sure the battery (or both batteries if installed) is turned off: black switch located at the battery top must be on 0.

3. Align the battery bottom with the bracket.

4. Align the battery top with th e bracket

5. Push the battery in the bracket, use your palm and make sure you don’t squeeze your finger!

6. Lock the battery to the bracket (turn the key to the right side) and make sure, the battery is secured and firmly fixed

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3. LongCo Features

3.1. Batteries

Basics

The batteries used on the LongCo are based on Lithium technology. These batteries are designed using the latest technology for high power density, low weight and a long life span.

Before using the LongCo for the first time, p lease charge fully both Batteries (approximately 8 hours with the standard charger).

Always turn off the batteries with the Switch when you store the LongCo for longer than 1 day! Otherwise the battery will be empty in a few days.

Battery LCD Read Out

On the top of the battery shows (see picture on the left side):

- Main-switch of the battery (left side)

- LCD-Display and buttons (in the middle)

- Charging port with secure cap, use this charge port only when the battery is not installed in the LongCo (right side).

The Display shows:

- Remaining capacity as bar chart (on the picture: full capacity remaining)

- Remaining capacity in % (on the picture: 100%, remaining)

- The third line can be changed by push the button in the middle above the display. Voltage [V] (on the picture 58.2V), Current [A], Capacity [Ah], Numb er of Cycles [CYC] (charge or discharge of battery) and remaining charge or discharge time [MIN]. Discharge will be shown with an arrow to the left side “DISCHG”, and charge with an arrow to the right side “CHG”.

The Battery can be charged if removed from the LongCo (OffBoard) or if installed on the LongCo (OnBoard).

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3.2. Charging batteries

Charging OffBoard

Procedure for Charging if Batteries are not installed on the LongCo:

A) Turn off batteries at the main switch and dismount them from unit B) If you use a char ger for USA/Canada (110V):

Make sure the charger is set to the correct voltage (110V or 220V) with the small

red switch next to the power cable C) Now plug the charger first to the outlet. D) LED1 is now Green, and if there is a LED2, this will be red. This means the charger is

ready for charge.

(Make sure the charger was unplugged before and the LED are off).

E) Open the cap of charging port on the top of battery and plug in charger to the

battery. LED1 turns from green to red (start to charge). You can check the charge

current at the battery’s LCD Screen) F) Charge until the LED1 of the charger turns fro m red to green and on the LCD –

Display 100%. This can take up to 8h, until the Battery is fully charged. G) Make sure that after charging the charge socket is secured with the rubber cap

and the charger is unplugged from the power supply.

Means of the light LED1 and LED2 (not all charger have 2 LED’s)

LED1 green:

• If not plugged in on the battery: ready to use

• If connected to battery: the battery is fully charged.

LED1 red:

Charging process on-going.

LED2 red (optional):

Charger is connected to the power and ready to use.

LED 1

- Charger with 2 LED

- Charger with 1 LED

110V/220V

LED 2

LED 1

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Charging OnBoard:

Rosenberger™ magnetic

central port

If You want to charge the batteries installed on the LongCo (OnBoard), then use the Rosenberger™ magnetic central charge port with the adapter cable (see picture below). In this way, you can charge battery up to 3 the LongCo together. IN the picture below is only one battery installed (right side is the empty case). Anyway, OnBoard always use the central charge port for charge the batteries.

SAFETY

ALWAYS USE ONLY AN ORIGINAL LONGCO CHARGER.

Battery 1

Empty Case

Central

Charge Port

Adapter

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Follow all safety instructions regarding the handling of the batteries, including the following:

• Only use the approved, original LongCo battery charger to charge your batteries.

• Use only in temperatures ranging from -15°C (5F) to 45°C (113F).

• Do not let children play with batteries.

• Do not put batteries in a microwave.

• Do not expose batteries to an open flame.

• Do not use batteries in water.

• Do not throw batteries into the garbage, for proper disposal of batteries see section

“Disposal”.

If the battery is not charged, can only be maintained by an authorized specialist.

Always turn off the batteries at the main switch, if You store the LongCo for longer than one day! Otherwise the battery will be empty in a few days. It’s recommended to charge the batteries once per month, so the cells won’t be totally empty.

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3.3. Control Features:

Handlebar and TFT-Display

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Right side of the Lever

- Parking Brake

Parking brake front wheel activated

Parking brake front wheel released

To ensure that the LongCo does not inadvertently move, the parking brake must be activated. Pull up the small black lever on the right handlebar brake lever to activate the park brake (see photos).

Check functioning of the brake by pushing the LongCo forward while brake is activated. For further theft protection, you may use a motorbike lock.

Pull up once the brake lever to release parking brake.

In public places be sure to park the LongCo only where parking is officially allowed.

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3.4. RFID-Key Set

The RFID-Key-Set (picture 1) has 3 keys:

1) red RFID Chip (ADMIN): allows access to setup-mode of TFT-Display to change settings for

Setup A and B

2) black RFID Chip: turn the LongCo on and off, usage with settings of Setup B

3) blue RFID Chip: turn the LongCo on and off, usage with settings of Setup A

Please note: Lost chip-keys can only be replaced by the manufacturer. Customers receive 2 sets, please secure the second set.

For turn on the System hold the RFID-Key behind the TFT-Display (picture 2). Display is activated and shows the general information. Now parking brake released and ready to go.

To turn off the LongCo please hold the RFID-Key behind the Display again. Please make sure the speed is zero.

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3.5. TFT-Display

Power Mode:

ECO/POWER

Read Battery 1

Status-Bar

Power cycle bar

Range

Setup A oder B

Speed

TRIP/ODO view

Speed Level

Change ECO/POWER

„S“ (change

ODO/TRIP-view)

Cruise control

Arrow UP

Arrow DOWN

Control-Light

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3.6. Read TFT-Display

For example see picture on the left side:

• Battery 1 is ON (52.8V)

• Battery 2 is StandBy (48.4V) (Battery 3, when installed is also shown)

• Range: 21 km

• Power cycle bar: 0 % (Power-Chart is gray)

• Setup A (blue RFID-Chip registered)

• Mode: ECO (energy saving)

• TRIP (line): 0 km

• Status-Bar Signs:

§ Turn signal left is OFF (sign arrow left is not green)

§ Front light is ON (sign for front light is green)

§ Reverse is not active (sign “R” is not red)

§ Cruise control is OFF (sign for cruise control is not green)

§ Turn signal right is OFF (sign arrow right is not green)

Batteries can be shown as ON, OFF or Standby. Standby means that the battery is on but not used, because the voltage difference is too big. It will be automatically reactivated, when voltage difference is smaller than 2V.

Additionally, Status-Bar shows some errors as rolling text from right to left:

o Throttle error o Motor 1 (2 or 3) Hall Defect o Communication Problem - Restart System o Motor 1 (2 or 3) over-temp o Battery 1, 2 or 3 over-temp, Power reduced

o Service, contact service

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3.7. Switch buttons

from the TFT-Display

Details about the functions of switch buttons:

Switch button

Push short

Push long (about 3 seconds)

Speed higher or forward if reverse was activated * *

DOWN

Speed Level down

Reverse (only if activated in Setup with ADMIN RFID-Key)

ECO/POWER

Change Power Mode: ECO (energy saving) or POWER

Change view ODO or TRIP

Cruise

control

Activate Cruise Control* (only if activated in Setup with ADMIN RFID-Key)

If the Blinker is activated, and the LongCo is stopped: Both blinker flash as emergency blinker

UP+DOWN

Reset TRIP

*Cruise control deactivating: Push “UP”, “DOWN”, “CRUISE CONTROL”, brake lever to slow down or move the throttle to rise the speed.

** available only if one-handsetup in the settings menu has been activated

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3.8. Setup-Mode T FT-Display

To enter Setup use red RFID-Key (ADMIN-Key).

Setup Menu

Description

Software Version V01

Installed Software Version of the TFT-Display

Speed Limit

Set the maximal Speed

Startup Speed 1-10

Set the startup speed

Auto turn off after

Shutdown of the System after x min

Reverse One Hand Setup

Push Button Down long time, then “R” turns red on the TFT-Display. You can release the Down Button and use only the throttle, it will be always on reverse. Push the arrow up button short to go back to normal mode

Language

Choose the Language for the Main Screen (Englisch, German, French)

Electric Braking

Electric Braking (Regenerative Brake)

(only works if rear- or all-wheel drive system)

Level 1 to 10 (1 = soft … 10 = strong braking)

Cruise control

Set if Cruise Control Button is activated or not

Brake Safety Function

If Activated, means the throttle has to be released and start over if the brakes have been used.

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Reverse Horn use as Beep

Activate Acoustic Signal when on Reverse

Metric or Imperial

Choose Metric (km) or Imperial (miles))

Motor 1: V02

Motor 1 (is always ON / Shows the Software Version of the Main Controller)

Motor 2: V02

Motor 2 (ON or OFF / Shows the Software Version of the slave controller) Have to be set to “OFF” if the Vehicle has only front wheel drive. If it has all wheel drive, with this option the rear motors can b e deactivated

Motor 3: V02

Motor 2 (ON or OFF / Shows the Software Version of the slave controller) See Motor 2: Both will be together switched to ON or OFF)

Use the ECO/POWER Button to scroll through settings, and the arrow UP and DOWN to change the value. Setup-Mode can only be displayed in English. The Language-Settings are only for the Main Screen.

CAUTION! If you turn off the batteries while accessing setup-mode, the changes won’t be saved! To save changes, exit the Setup-Mode with the red RFID-Key.

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The possible options in the setting menu:

Software Version (Display)

Setup A

Default Setup A

Setup B

Default Setup B

Speed Limit

6-45, or no

Start-up Speed 1-10

1-10 5 1-10

Auto turn off after

1-20min

Reverse one Hand setup*

On / Off

Off

On / Off

Off

Language

English/ German/ French

English

English/ German/ French

English

Electric Braking

Off, 1-10

Off

Off, 1-10

Off

Cruise control

On / Off

Brake Safety Function

On / Off

Off

On / Off

Off

Reverse use Horn as Beep

On / Off

Off

On / Off

Off

Metric or Imperial

km/h or mph

km/h

km/h or mph

km/h

Motor 1: Software Version …

On / Off

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Motor 2: Software Version …

On / Off

Off

On / Off

Off

Motor 3: Software Version …

On / Off

Off

On / Off

Off

*Push Button Down long time, then “R” turns red on the TFT-Display. You can release the Down Button and use only the throttle, it will be always on reverse. Push the arrow up button short to go back to normal mode.

3.9. Speed levels and

Power Mode

Four speed levels are allowing controlling maximum speed.

ECO/POWER-Mode are setting the energy management:

• ECO: economic power use for energy saving

• POWER: full power for steep climb’s

Speed levels

4 speed levels:

LEVEL

1 2 3

(default)

Max. Speed

6km/h

12km/h

20km/h

maximum (20, 35, 45 km/h)

Power mode

ECO-Mode is around 70% less than the Full power (POWER-Mode).

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4. Consumer Information

4.1. Maintenance

• Service:

The first inspection must be done after around 500km or max. 6 months. The normal inspection must be done regularly after around 2000km, latest after one y ear.

• Check all Screw Connections Regularly:

Please check all screw connections regularly, especially the ones for the steering, wheel axles and suspension.

• Adjustment of Brakes:

The mechanical front wheel brake can be adjusted at any time with its adjusting screws, one at the brake lever and one directly at the brake caliper. The hydraulic rear brake adjusts itself.

• Tire and Tire Pressure:

Maintain tire air pressure as stated on the tire sidewall. If you exceed the tire air pressure stated on the tire sidewall, you increase the risk of loss of control, collisions, and falls. Lower pressure reduces range and can cause tire and wheel damage! Once the tired tread is worn out, the tire needs to be replaced.

Table 1

Rim SIze

Recommended Tire Pressure

Maximal Tire Pressure

Front

12“ Rim

2.5 bar / 36psi

2.8 bar / 40 psi

Rear

4“/6" Rim

2.5 bar / 36psi

3.5 bar / 50 psi

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• Air Suspension

The correct setting of the air Pressure is important for a safe ride. There is a special pump in need for setup the correct pressure:

The correct pressure depends on the payload (Rider + Load):

Table 2 (Attention: If you remove the pump, the air chamber loses some pressure during this

procedure. Therefor add always more pressure, for the fork approx. 10pis, for the main air chamber around 20psi and for the negative air chamber around 50psi)

Payload

(Rider + Load)

Suspension Fork

(left and right

side)

Rear Shock Main air

Chamber

Rear Shock Negative

Air Chamber

70kg (154lbs)

40psi

120psi

55psi

90kg (198lbs)

45psi

150psi

70psi

105kg (231lbs)

50psi

170psi

75psi

125kg (275lbs)

60psi

190psi

80psi (max.)

160kg (353lbs)

70psi

220psi

80psi (max.)

200kg (440lbs)

80psi

250psi (max.)

80psi (max.)

Position of the two valves from the Suspension Fork

(Maximum pressure 150psi)

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The Suspension fork has on the right side the torque holder, which can cause a problem using the air pump directly. The angled valve adapter (delivered or already mounted) will solve this problem.

If the valve adapter is not mounted yet, this is the way how to assemble it:

Remove the black plastic cap and install the angled valve adapter by screw it on.

If the nut cannot be tightened enough by hand, use a needle nose plier.

Turn the adapter all the way back, then use the needle nose plier to tight the nut. After that the adapter can be pushed to the middle and by this it will be in a fixed position.

After that the pump can be used at the angled valve without problem. After change the pressure, remove the angled valve adapter and close it with the metal cap.

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4.2. Repairs

• Replacing Wear Parts:

Any repairs must be per formed by your specialized LongCo dealer. You can find your closest dealer in the internet. Only original parts, supplied by manufacturer are permitted.

• Do not modify the LongCo from the manufacturer's original des ign and configuration.

4.3. Warranty and Limited Liability

Scope of Warranty

• The designer and manufacturer of the LongCo, offers a limited warranty for each purchased original LongCo. This warranty covers the replacement of original parts that fail prematurely due to material or fabrication defects.

• The warranty is only active, if the warranty form is registered and all inspections are done

• Tires, tubes and brake pads are not included in the warranty.

• The warranty covers the statutory warranty period valid in the country of purchase, with a

maximum period of 2 years for the LongCo and 2 years or 700 recharges for the battery(whichever occurs first)

• It is r estricted to the first purchaser of the LongCo.

• The period of warranty does not extend to parts that are replaced during the period of warranty.

Warranty Terms and

Conditions

In order for a warranty claim to be valid, the following conditions must be satisfied:

• The LongCo must be complete and correctly assembled.

• The LongCo must have been used only under normal conditions and for its intended purpose in

line with the instructions of use.

• The original proof of purchase with the VIN number.

• If the terms and conditions of the warranty have been satisfied, the defective parts will be

replaced free of charge by an authorized dealer.

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Warranty Claims

All claims that are covered by this warranty must be processed by an authorized LongCo dealer. Any defective parts must be returned with the claim To find the nearest authorized dealer please check the Internet

Warranty Exceptions

The following conditions are not covered by warranty:

Damage or wear and tear caused by:

• External mechanical, chemical or temperature factors

• Accidents, misuse, sabotage, negligence or natural disasters

• Improper assembly

• Failure to observe the guidelines issued in this User Manual in regard to handling, use or

maintenance of the LongCo

• Improper maintenance or repair work

• Changes of any kind to the original LongCo

• Illegal use of the equipment

• Use of LongCo parts for other purposes

• Use in races or competitions

The warranty a lso does not cover any paint damage or scratches, normal wear and tear to parts, in particular tires, inner tubes, brake pads, handles and protective coatings, or any other wear and tear caused by the normal use of the LongCo.

The liability of the Manufacturer and its authorized dealers is limited to the repair and replacement of defective parts. It does not cover any direct or indirect liability for any alleged damages and their consequences. The Manufacturer and its authorized dealers will not reimburse any travel expenses incurred by people or by the transport of the product from the purchaser to the authorized dealer and back.

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Secondary Damage

Exclusion

The Manufacturer will not accept liability for incidental or indirect losses or damages caused by the use of the LongCo.

4.4. Transport

You can easily transport the collapsible LongCo in almost any car with the handle bar and platform folded. When transporting the LongCo, you must first remove the battery set from the frame.

To transport the LongCo via airplane, please make sure you research safety regulations in regards to the transport of Lithium batteri es. There might be restrictions, depending on the airline you are using.

Limited Liability

All LongCo products have been developed, manufactured and sold for their intended use as detailed in the instructions for use. They should not be used with other engines or with any other forms of propulsion or batteries other than those supplied.

The Manufacturer and its authorized dealers will not accept liability for any injuries or damages of any kind caused by the improper use of the LongCo. This warranty only gives the user the limited rights that are stated by law.

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4.5. Storage and

Care Instructions

• Storage:

o Please store the LongCo in a dry place o Temperatures should not exceed 60°C (140°F) or fall below -15°C (-5°F) at any time.

Keep in mind that the batteries in particular are sensitive to higher temperatures.

o Please charge the batteries at least once per month.

• Care instructions:

o Keep the LongCo dry and clean. o Avoid moisture and water on electric or electronic parts. Water could cause a short

circuit and damage electric parts. Electricity is dangerous and could cause injury in combination with water.

o Always switch off the batteries after use. Keep the keys as well as the battery keys in a

safe place and out of reach of children at all times.

o Whi le cleaning, check for cracks, deterioration of cables, metal warping or

discoloration. In case of any concerns or doubts about the condition of the LongCo , please contact your LongCo dealer.

o Do not get any oily products or oil on the brake pads or disks. Doing so may cause the

brakes to fail!

o When cleaning the LongCo with water, first r emove the battery packs. Water could

cause a short circuit, which could lead to injuries of people and damage to the LongCo.

o Clean the battery packs with a damp cloth only. Insert the battery packs only when

the battery contacts on the Lo ngCo are completely dry.

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4.6. Disposal

The LongCo is designed to allow for separate disposal and recycling of its various materials. When you need to dispose of the LongCo, choose one of the following options:

1. Return it to your LongCo dealer.

2. Professional disposal through a local disposal/recycling company/facility.

The main components are listed below and show their proper waste classification:

Batteries

The batteries contain chemicals and heavy metals. Therefore, they MUST be returned to any LongCo dealer or be disposed of at special local collection points for batteries.

Packing Foam

The packing foam is made of polystyrene and can be recycled at special local collection points.

Plastic Covers

The plastic covers are made of Acrylonitrile Butadiene Styrene (ABS) and can be disposed of at special local collection points for recycling.

The LongCo also contains following materials:

Steel

Screws, axles, motor co mponents, spring fork components

Aluminum

Engine housing and LongCo frame

Rubber

Tires and inner tube

Copper

Motor coils, cables

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Cardboard

Main packing box. This box should be kept during the life span of your LongCo. To dispose of your LongCo, you can use this original box to return the complete LongCo to your nearest dealer or directly to the importer of LongCo.

Magnets

Rosenberger™ magnetic central charging port and charging adapter (if installed)

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4.7. Troubleshooting

• LongCo does not work at all:

o Check if the battery is fully charged (Check if the po wer switch of the battery on 1 and

the LCD Display)

• LongCo is switched on but does not run:

o Check if the brake light is on or the „R“ Lamp on the TFT display is activated. If yes, then

the electric switch may be activated or is stuck in the "on" position on one of the brake levers .

• Noise from the Brake Disc:

o Check if the brake caliper is aligned correctly. o Check if the brake pads are not worn out. o Check if the brake disc is bent.

• Folding Stem does not work:

o Centre guide of folding stem might be bent (please refer to chapter 2.2 “Unfold Folding

Stem” ).

• TFT-Display: Messages on the Status-Bar of TFT-Display:

o Throttle error o Motor 1 (2 or 3) Hall Defect o Communication Problem - Restart System o Motor 1 (2 or 3) over-temp o Battery 1, 2 or 3 over-temp, Power reduced

o Service, contact [email protected]

For further customer service and troubleshooting, please contact your authorized LongCo dealer for assistance.

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5. Inspection-Plan

Modell/

Color

max. km/h

VIN

Motor1 SN

Motor 2 SN

Motor 3 SN

Battery1

Battery 2

Battery 3

Display SN

Specials:

............................................

Inspection

Date

Dealer Stamp

Handover acc.

Handover Protocol

First Inspection

after 500km, latest after 6 months

Main Inspection