Logmein RESCUE CONNECTION User Manual

Step-by-Step Connection Guide for

LogMeIn Rescue

Contents

Starting a Code Session: Windows + Internet Explorer ..................................................................3

Starting a Code Session: Windows + Firefox ..................................................................................5

Step-by-Step Connection Guide for LogMeIn Rescueii

Starting a Code Session: Windows + Internet Explorer

LogMeIn Rescue is a tool that technicians use to access remote computers. Your technician wants to use LogMeIn
Rescue to help you.

LogMeIn Rescue is safe and secure. All communication between you and your technician is SSL-encrypted.

Follow these instructions to download and start the LogMeIn Rescue Applet.

Important: The applet is a small program that must be running on your computer for the technician to be
able to help you. The applet is automatically removed from your computer at session end.

Attention: Actual screens and procedures may vary slightly depending on your operating system and LogMeIn
Rescue settings on the technician's side.

1. Go to www.LogMeIn123.com.
The Support Connection page is displayed.

2. The technician tells you a 6-digit code.

3. Type the code in the box labeled Enter your 6-digit code.

4. Click Connect to technician.
You are asked to download the Support-LogMeInRescue.exe applet.

5. Click Run to download the applet.
The applet download should take about 15 to 30 seconds.

6. Click Run to execute the applet.

7. Once the applet is running, wait for the technician to activate your session.

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