Logmein PRO, FREE User Manual

LogMeIn Free & Pro

User Guide August 2008

Contents

System Requirements [3] Creating a LogMeIn Account [4] Downloading and Installing the LogMeIn Software [8] Remote Controlling a Computer [12] Remote Control Notication Window [17] The Remote Control Ribbon [18] LogMeIn Pro Features [24] Preferences [35] Appendix 1 Firewalls [36] Appendix 2  Changing Proxy Settings [38] Preferences Supplement [40]

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LogMeIn Free and Pro are simple-to-use products that allow you to quickly and easily gain remote access to another computer in a remote location.

Orange font titles will be used to highlight LogMeIn Pro-only features (except for in the Preferences Supplement). LogMeIn Free users will need to subscribe to LogMeIn Pro to take advantage of the signicant benets the extra features oer.

System Requirements

Local PC (Client)

Windows Vista, XP or Server 2003 (all including 64-bit): Windows ME, NT4, 2000, XP, or any •

operating system that supports Java or ActiveX within a web browser. Ensure that the latest

version of Java is installed.

Reliable connection to the Internet via cable modem, ISDN, or DSL.•

Internet Explorer 5.5 or later, with support for 128-bit or 256-bit encryption. Mozilla-based •

browsers that are compatible include Firefox 1.0.6 or later, Netscape 7.2 or later, and Mozilla 1.7

or later.

Note: if you are using Firefox then you will be given the option of installing a LogMeIn plug-in - it

is not required that you install the plug-in, but we recommend it.

You can also use a web-enabled device running Pocket PC 2002, Microsoft Windows Mobile •

2003 for Pocket PC, Microsoft Windows Mobile 2003 Second Edition for Pocket PC, or Microsoft

Windows Mobile 2005 for Pocket PC.

Target PC (Host)

Windows Vista, XP & Server 2003 (all including 64-bit); Windows ME & 2000 •

Permanent connection to the Internet via cable modem, ISDN, or DSL.•

Web browser that supports 128-bit or 256-bit encryption.•

LogMeIn software is installed.•

The Target PC is turned on.•

The Target PC is connected to the Internet with a live connection.•

The LogMeIn service is running. This can be determined by hovering your cursor over the •

LogMeIn System Tray icon:

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Creating a LogMeIn Account

The process to create a LogMeIn account and to download LogMeIn Free and Pro is very straightforward, but should be done in a strict order. You should follow this guide in a linear fashion to ensure that you are able to start remote controlling computers as soon as possible.

When you rst register with LogMeIn you automatically receive a free trial of LogMeIn Pro. This is done by going to the LogMeIn Pro page and selecting the Get Free Trial option.

The LogMeIn Pro trial will introduce you to the large number of extra features that we have added to the Free version of the product. The features you will be able to trial are:

Remote Printing: access les remotely,

select Print and you can print o documents on your local default printer

Remote Sound: From hearing incoming email alert sounds to streaming high quality music, this is possible with LogMeIn Pro.

This will allow you the following: 30 days trial of LogMeIn Pro

Or

2 hours of remote control using the trial version

Whichever is the sooner.

Mini Meeting: Invite a friend or colleague to access or view your machine for collaboration purposes.

File Manager: A powerful tool to manage les and to transfer les between computers.

Drag and Drop: Drag and drop les from the Local PC to the Target computer.

Sharing: If you want a share a le that’s too large to be sent as an email attachment, send a link to anyone, even non-LogMeIn account holders and they can download the le from your machine.

Direct Connect: Click on icons on your My Computers page for one-click remote control or File Manager access.

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Once your trial expires, you will be given the option of subscribing to the LogMeIn Pro version, or your subscription will revert to a LogMeIn Free subscription automatically with no action required from you. You will, of course, lose all the above features if you choose not to continue with your LogMeIn Pro subscription.

The next step is to create a LogMeIn account. Complete the registration elds and make your notication selections, then click Go.

Note: We strongly recommend that you make a note of the details you give here and keep them secure, as you may be required to input them at a later stage when remote controlling the computer from another PC.

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You will then receive two emails from LogMeIn: One email welcomes you to LogMeIn and links to useful resources on our website to get you started.

The other details the rst step you need to take. This is to conrm the email address you gave when you completed the registration page (above).

This is a security precaution to ensure that your email address is validated and to ensure you only receive the emails you requested. This is fully inline with LogMeIn’s strict privacy and security policy.

You should either click on the link in the email, or copy the link and paste it into your Internet Explorer or Firefox browser.

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This will conrm your email address and you will then be taken to your My Computers page.

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Downloading and Installing the LogMeIn Software

Which Computers Need the LogMeIn software?

Before downloading and installing LogMeIn Free or Pro onto a computer, you should rst decide which computer(s) you actually need to remote control.

You need to install LogMeIn onto any computer that you wish to remote control. You DO NOT need to install LogMeIn onto the machine that you will use to remote control another machine. (Although you are able to do so, if you wish to access that machine at a later stage.)





We will now return to the My Computers page, above. This is the view you will have when you are taken to your My Computers page for the rst time. There are two things to examine in the above screenshot.

 There are a number of options here that are not available to LogMeIn Free users.  There are two My Computers views:

The Advanced View, shown here• The Simple View•

& Let’s look at these points, because they are closely related. Click on Simple View and the list

of options to the left of the screen is greatly reduced. Compare the screenshot below with the one above:

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The Simple View is all you will need to exploit the functionality of LogMeIn Free, but the other options are available in LogMeIn Pro and you may need these.

The My Computers words are grayed out because you have added no computers to your LogMeIn account. This is done by downloading the LogMeIn software onto them. The logical rst step is to download the software onto the computer you are working at. However, read the paragraph at the top of this section to decide onto which computer(s) you actually need to download LogMeIn Free or Pro.

Downloading LogMeIn Free and Pro

There are some points to be aware of when downloading LogMeIn onto your computers:

You must log into your LogMeIn account to add computers to your account.1. You can only download LogMeIn Free and Pro onto a computer at which you are sitting.2. You must install LogMeIn onto every computer you wish to access remotely.3.

This is the view you will get when you download the software for the rst time using your LogMeIn account. To download the LogMeIn software onto your computer, click on Add Computer:

First time users with Internet Explorer browsers will follow this procedure: (Mozilla Firefox users will follow a very similar procedure, but will have their own instructions.)

Click on Download Now … … then on Run …

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… then on Run … .. then on Next …

… then on I Agree …

… then select the Typical radio button and Next …

… Give the computer a description, … then click Next … then click Next…

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… the Install status window appears … …once installation is complete, click on Finish …

… click on Installation was successful (if it was!) …

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… and you will be taken to your My Computers page, where the computer you just added now appears. You can now use LogMeIn to remote control this computer from another PC.

Remote Controlling a Computer

Scenario

You have a computer at work called XP DESKTOP. You create your LogMeIn account on this computer and download LogMeIn onto it using the process described above. Following this, when you access your My Computers page from XP DESKTOP, it appears there. However, there is not much point in being able to remotely access the machine at which you are sitting!

You also have a home computer. You wish to access your work XP DESKTOP computer remotely from home. When you are at your home computer, log into your LogMeIn account at www.logmein.com and you will see your My Computers page. It will show your XP DESKTOP computer, onto which you earlier downloaded LogMeIn. (See the System Requirements for the pre-requisites for remote controlling a Target computer).

In LogMeIn Free or Pro, click on the machine name, highlighted, and you will be connected to the computer. Once the connection is established, you can then select the Remote Control option from the menu (or toolkit) to the left of the screen.

LogMeIn Pro Only

If you have LogMeIn Pro, you will see two Direct Connect icons to the right of the computer name: .

Hover over the icons and you will see a description of the functionality: . Click on the left

icon to connect directly to remote control the selected machine.

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Depending on how you set up your account, you may be required to input a Computer Access Code If so, input the code, then select Login:

Otherwise you will be presented with a login box where you should input your Windows login credentials.

You are also told the status of the target PC’s keyboard and mouse. In the above example they are both active, i.e. someone is using the computer at that time. This may inuence your decision to initiate a remote control session.

Note: The Computer Access Code is for users who do not normally have to enter any Windows credentials when logging on to the Target PC. As an additional security measure, LogMeIn have added the Computer Access code to ensure that only authorized users gain access to the computers in an account. The code was created here:

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Once connected to the Target PC via LogMeIn Pro, you will see this screen:

Once connected to the Target PC via LogMeIn Free, you will see this screen:

Note that the number of options available in the Pro version is signicantly larger than in Free.

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You will probably start by downloading a trial version of LogMeIn Pro and you will see this screen. There is a Trial Status window to the right of the Free connection screen. This is to inform you of the status of your free-of-charge Pro trial. The trial is for 30 days or two hours of remote control, whichever expires sooner. Once the trial expires, you will not have access to any of the premium Pro features detailed in the Trial Status box.

As you take advantage of Pro’s great extra features, a green tick will appear in the box to show you have used a particular feature. The features are hyperlinked to short movies that demonstrate each feature. You are only one step away from remote controlling the Target computer.

There is a toolbar to the left of the screen …:

LogMeIn Pro LogMeIn Free

… and a list of options on the main screen:

LogMeIn Pro LogMeIn Free

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Select the Remote Control options and decide if you want to open the remote control session in a new browser window using the check box on the main screen. You will see a progress box appear to inform you of the status of the connection:

The connection will be established in a few seconds. You will then be connected to the Target computer:

You are now able to remote control the target PC just as if you were sitting at the machine itself. You can work on documents, listen to music (LogMeIn Pro only), adjust settings, open les, reboot, and generally use the machine how you like.

There are several powerful remote control features accessed via the remote control ribbon, which is described below.

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Remote Control Notication Window

This window ALWAYS appears. This cannot be changed, nor can the window wording be altered.

As soon as your remote control session starts, a notication window appears on the screen of the Target PC. This is a security feature to advise the user that the machine is being remote controlled and by which IP address.

Depending on the status of the Target machine, there are two versions of the notication window:

This one, where the Target PC is not active, so the Close option does not appear…

…and this version, where the target PC is active.

The notication window can be closed by a user on the target PC and also on the local PC, but it will

appear!

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The Remote Control Ribbon

Once you are in a remote control session, there are several features that you can adjust to streamline the experience. You make these adjustments using the remote control ribbon.

Note: You may not see all of the following features in your ribbon. You will only be able to see the options that your LogMeIn subscription entitles you to or that your computer settings allow.

LogMeIn Pro trial users: You will be able to access all the features for the duration of your trial period (30 days or two hours of remote control – whichever expires sooner). After the trial expires the Pro-only features will disappear from the ribbon.

QuickLinks

This feature allows you to add icons to the QuickLinks bar. These icons will allow you one-click access to all the features available in both the basic and advanced ribbons. Click the down arrow next to the QuickLinks bar to see a list of available features that can be added. Items already appearing in the QuickLinks area are listed with a checkmark.*

A typical, customized QuickLinks bar could look like this:

Sound – LogMeIn Pro only

If Sound is enabled, you can mute the sound (and vice-versa) by clicking on the

loudspeaker icon, and adjust the volume by dragging your mouse across the volume bars until you

obtain the optimum setting. Click on the loudspeaker icon to mute the sound, , and click again to

listen again.

Takes you to a series of Quick Clips; short movies outlining the LogMeIn Pro features available.

Activate/deactivate full-screen mode

This enables you to view the remote desktop in full-screen mode.

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Once full-screen mode is activated, you will see these two icons. By selecting the Pin icon:

, you can pin the toolbar to the top of the screen and the icon changes to: . If you do not select

this icon, , the toolbar will “disappear” and will reappear if you hover the mouse over the docked

bar at the top of your screen: , or you may view the black

ribbon toolbar by moving your mouse pointer to any point at the very top of the screen.. Selecting

deactivates the full-screen mode.

Disconnect

Disconnects you from the remote control session and takes you back to the LogMeIn main menu.

To avoid accidental disconnection, a conrmation dialog box will appear.

*There are also two other options only accessible from the QuickLinks bar If your computer setting

allow them:

The Monitors option (Only visible to users with multiple monitors on the Target PC). Selected 1.

via Customize QuickLinks toolbar > Screen Settings > Monitors. When the feature is selected,

this icon: , will appear in the QuickLinks bar. If you click on it, the remote control view will

switch between screens on dual-monitor set ups, and toggle through screens on multi-monitor

set ups.

The Terminal Server option (Only visible to users with Terminal Server activated). Selected from 2.

the Customize QuickLinks toolbar. If the remote computer is a terminal server, which means

multiple terminals are connected to it using Windows remote desktop, then the terminal server

option lets you select whether you want to remote control the remote computer or one of the

terminals. Click on this QuickLink icon: , to switch between sessions.

Test it by enabling remote desktop on computer A, then connect with computer B to A using

remote desktop. Then use LogMeIn to remote control computer A from a third computer. You will

be able to select whether you want to remote control computer A or B.

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Options

The advanced options ribbon is activated by clicking on Options. Please note that options only appear if you have access to them via you level of subscription. The features that are only available to

Pro users are highlighted in orange font.

Some options duplicate what is on the basic ribbon. Other options available are:

Screen Settings

Color Quality

Adjust the color quality of the displayed remote screen to optimize the amount of information transferred during remote control. Adjusting this setting changes the look of the screen during remote

control, but will not be seen by the target PC user. We recommend that this is set to Automatically adjust color settings.

View

The Advanced option is to allow your remote control screen to switch to grayscale if focus shifts to another part of your screen. To restore color, move your cursor back onto the remote control screen.

Adjust the zoom setting for the viewable screen. Use “Scale to t” to ensure the screen ts the screen of your local PC. If using a set percentage, the remote screen may be larger than the local screen. If so, scroll-bars appear to allow you to navigate the remote screen.

If your remote control screen appears fuzzy or unclear, inputting 100% into the Custom Zoom eld will rectify this, but scroll-bars may appear. To view the Target PC screen as if you were there, we recommend that you select Scale to Fit and switch to full-screen.

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Resolution Settings

Change the Target computer’s screen resolution during remote control to better suit it to the local PC’s screen. The Match Resolution option sets the target PC screen resolution to the same as the local PC ensuring a perfect t in full-screen mode.

On nishing a remote control session, the Target computer’s screen resolution returns to its default.

If your remote control screen appears fuzzy or unclear, your screen is probably in a zoomed view to t on your local PC screen. View the Target PC screen as if you were there by matching the resolution & switching to full-screen.

Full Screen

This performs the same function as the full-screen button on the standard ribbon.

Ctrl-Alt-Del

Click this button to perform the same action as the Ctrl-Alt-Delete button combination on the Target computer.

Sound – LogMeIn Pro only

This activates a control box where you can enable sound to be transmitted from the Target PC to the local PC. You can also control the volume by dragging your mouse over the volume bars. There are

also three quality options that you can select. The higher the quality of the

sound that you will be transferring from the Target PC, the higher the setting you should make here. If you merely wish to hear incoming email message warnings, for example, select the lower of the settings, whereas listening to Mp3 tracks will need the higher quality setting.

Selecting Advanced allows you to select the sound playback device on the local PC from the drop-down menu:

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Tools

Whiteboard

The Whiteboard feature is invaluable for showing remote users how to detect specic parts of their desktops. It leaves a red track on the screen of the Target PC. Deactivate the feature to delete the onscreen lines. You will also need to deactivate it to regain control of the Target machine.

Chat

Selecting Chat allows you to open a chat dialog with the user of the Target PC. Input text on your local PC’s screen in the line that appears under the ribbon – above. Select Send, or the Enter key, and a chat box opens on the Target PC’s desktop where the remote user can respond.

Laser Pointer

As with the Whiteboard feature, the Laser Pointer assists you in talking remote users through a complex issue on their machine. A clear red dot can be moved around the screen to highlight features. Deactivate the feature to regain remote control.

Magnify

This activates a box on the local PC that can be dragged and dropped around the Target PC’s desktop viewed on the local PC to magnify a small area of the remote screen. Useful for when you are running screen resolutions of less than 100% and you wish to view a specic area of the screen without readjusting your screen resolution.

Connection Options

Connect Drives – LogMeIn Pro only

This option allows you to map the drives of the local computer so that they are accessible by the Target computer.

Blank Screen

With this option checked, you blank the Target computer’s screen. This may be useful if, for example, you are inputting condential information.

Connect Printer – LogMeIn Pro only

You can print out les on your local printer using les on the Target PC. Selecting Print on the Target machine sends that print job to your printer.

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Sync Clipboard

This synchronizes the two machines’ clipboards. Anything copied (Ctrl–C) on one machine is automatically available to be pasted (Ctrl-V) on the other.

Lock keyboard

This locks the keyboard of the Target machine so that it cannot be operated by anyone sitting at the Target machine. This may be useful if you need to run a presentation and do not wish to be disturbed, for example.

Network

This allows you to select the network connection type. Selecting Slow allows you to optimize your connection on lower speed connections. Selecting Fast lets you exploit high bandwidth connections. The recommended Auto option allows LogMeIn to set this connection automatically according to the kind of connection it detects.

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LogMeIn Pro Features

As mentioned earlier, LogMeIn Pro oers many advantages over LogMeIn Free. If you have a trial version of LogMeIn Pro, all these features will be available to you for 30 days or two hours of remote control, whichever expires sooner.

Connect Drives

This activates the disk mapping feature in a separate window. Users at a Local PC will be able to make drives on the machine they are using available to the Target PC. Users gain these key benets:

The ability to link the Local PC’s drives to the Target PC• You can use standard applications, e.g. Windows Explorer, to manage les between the • computers Manage les between the connected computers within a Remote Control session• Files on the Local PC can then be opened and run on the Target PC•

- For example, an .msi installer located on the Local PC can be run on the Target PC

Once you select the Connect Drives option by either selecting it using the

Options menu in the remote control ribbon: , or via a QuickLink you have

created: an advisory box will pop up to say the drives have been

temporarily connected:

You can choose whether or not to see this message in future.

Next, go to the Target PC’s Windows My Computer screen. This will show all the drives available:

The highlighted Network Drive is the Local PC. To view the drives on that PC, double-click it.

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This will display the Local PC’s drives. To view folders, select a drive and just follow normal Windows practice to reach the desired le. The selected le will open on the Target PC.

Note: The drive details above are worth explaining:

F:\• is the drive letter on the Local PC data (D)• and winxp (C) are drives on the Target PC accessible by the Local PC (with

Preferences set to show the drive description rst)

Disconnecting

To disconnect the drives, uncheck the Connect Drives option in the remote control ribbon’s Options menu, click on the Connect Drives QuickLink, or exit the remote control session.

Remote Sound

Although a very powerful feature, Remote Sound is very simple to use. The feature is accessed via

the remote control ribbon: , and will appear as a gray loudspeaker when the option is

enabled. You enable the feature via the ribbon’s Options menu. Click and drag your mouse over the

volume bars to adjust the volume setting. You can also choose one of three sound quality settings by

dragging the slider to the required setting.

Note: the higher the sound quality you select, the greater the bandwidth

needed to transmit the sound.

The Advanced option allows you to select the sound playback device on the Local computer:

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File Manager

Access the File Manager feature by using the Direct Connect link on your My Computers page:

; via the File Manager option to the left of the screen once you are connected to a

computer: ; or from the main screen once you are connected:

The feature allows you to easily transfer les between your Target and Local PCs. You can also

synchronize entire folders on both computers, with just one mouse click. There’s no need to

worry about security - all data transferred between your Target and Local PCs are compressed and

encrypted.

To transfer or synchronize les, follow these steps:

Once you’ve connected remotely to your Target PC, click • File Manager on the navigation bar to the left of your browser window.

Note: To perform this function in a new window, right-click on File Manager and select Open Link in New Window.

A dialog box will indicate the progress of your le manager connection to the Target PC.• If the dialog box does not close automatically, click • Close.

The File Manager mode displays your Target and Local PCs’ les in a split screen. The Target PC’s les are displayed in the right frame, the Local PC’s in the left. Use the Tab key to switch between the two frames.

To transfer les from, for example, the Local PC to the Target PC, click once to select a le or folder in the right-side frame. The selected le will be your Source Folder.

You can select multiple Source Folders by using the Shift + Click function.

On the toolbar at the top of the File Manager window, click Transfer, then Copy. The contents of the Source Folder will be copied to the Destination Folder of the same name on the Local PC.

For more options, refer to the key below when using the File Manager toolbar:

The File Manager toolbar in Active X lists items on the toolbar according to the following four categories: Navigate, Edit, Transfer and Select. These actions are available via the drop-down menu shown, the toolbar buttons indicated below, or the keyboard shortcut listed.

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Navigation options

The Navigation and Sort options are accessed via a drop-down menu:

Refresh: Press the F5 key to refresh the list.

Up: You can go up to the parent directory by pressing Backspace.

Go to folder…: Selecting this option enables you to input a specic directory into the editable

eld at the top of the panel representing either the local or Target host. You can also activate this eld by clicking in it, or with the Ctrl+G shortcut.

Sort: The drop down menu also oers options to sort directory contents by name (Ct r l+1 ), type, (Ctrl +2), size (Ctrl+3) and date (Ctrl+3) and the option to Show all folders for all users. You can also opt to show hidden and/or system les.

Edit options

Create Folder: You can create a new folder with the Create folder button or by pressing

Ctrl+N.

Rename: You can rename a le or folder with the Rename button or by pressing F2.

Delete: You can delete a folder or le with the delete button, or by pressing Delete on your

keyboard.

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File Manager Options

Copy: You can copy a le or folder with the copy button or by pressing Ctrl+C.

Move: You can move a le or folder with the Move button or by pressing Ctrl+X.

Synchronize current folders: By clicking on the Synchronize current folder button (or by pressing Ctrl+S) you can update the current folders to the local and Target PC so that their contents are the same. Files and folders that exist only on one side are copied normally. If both folders contain one or more les that are dierent on the local and Target PCs, the newer version will be dierentially copied. This is very useful if you need to keep two folders in sync.

Replicate Current folder: When you click this button (or by pressing Ctrl+R) les and folders that do not exist in the destination folder are copied normally. Files that already exist in the destination folder will be transferred from the source folder. If a destination folder contains a le or a folder that does not exist in the source, IT WILL BE DELETED. This is very useful if you update the source folder and want to push those changes to the destination.

From the drop down menu you can also select Connection Details in order to display encryption and authentication details about your current connection.

Selection options

Select Files: You can select les with the Select les button or by pressing + on the number

pad.

Deselect Files: You can also deselect les via the toolbar or with - on the number pad.

From the drop-down menu you can also select all the les (Ctrl+A), select none (Ctrl+Num), or invert the selection (Num*).

Active X or Java

If you are using a Windows computer with Internet Explorer, the default File Manager interface in LogMeIn is served by an Active X control (When clicking on File Manager in the menu). Otherwise, Java will be the default.

The interface is slightly dierent, with the actions grouped in drop down menus above the icons, but it is essentially the same, and there is no dierence in the options available.

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Mini Meeting

The Mini Meeting feature is designed to enable you to invite another LogMeIn user to access your computer. Access the feature by right-clicking on the LogMeIn system tray icon:

You can then decide to issue a new invitation or view any pending invitations you may have. For this exercise, we will issue a new invitation and click

Next.

You should choose how the recipient receives the invitation; via an email automatically generated by LogMeIn, or to send them the invitation yourself, e.g. via an instant messaging system.

An invitation name appears by default, but you can input any name you wish into the eld. You can also specify for how long the invitation is open; between one and 99 hours, then select Next:

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Input the address to which you will send the invitation and any message you wish the recipient to read, then select Next:

The email is generated and sent automatically and you receive conrmation of this. Click Finish to end the process:

Alternatively, if you selected to send the link yourself, you will receive the dialog box here. Choose whether to copy the link to your clipboard to be sent to the recipient, e.g. via an instant messaging system; or click Email to open your default email client with the link contained in the new message.

At the start of the process, you are able to view any invitations you may already have issued. You are able to edit these:

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What the Recipient needs to do

The recipient of the invitation will receive an email detailing the invitation and who has sent it. They need to click on Accept Invitation.

Once the invitation is accepted, they are notied of this and can then log into their own LogMeIn account, after clicking on Next:

When logged into their LogMeIn account, they can then select the prole which relates to the invitation, and then select any of the computers they wish to access.

Sharing

Access the Sharing feature via the Sharing option to the left of the screen once you are connected to

a computer: ; or from the main screen once you are connected: .

Simply create a secure link to the le you want to share and email it to designated recipient(s) who can click the link and download the le directly from your computer. You can specify the number of times the le can be downloaded or a timeframe for when the link should expire. At any time, you can check the status of the downloads or delete the link to the le on your machine.

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You can easily share les in two ways.

Option 1: Right-click on a le, select “Send To”, then choose “LogMeIn Sharing”.

The le will then appear pre-selected. You can assign a dierent description to it, if desired. Make any availability settings and click OK.

You will be given a URL, which you can pass on via email or instant message to anyone who needs the le – ensuring that you do not send the URL to more people than the maximum number of downloads you have specied.

Option 2: Right-click on the LogMeIn system tray icon and then choose Sharing.

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A dialog box will appear with a list of any les you may have previously shared. To share another le, select Add:

The following dialog box will appear. Choose the le you wish to share, then make any other settings relating to the availability of the le and click Next.

You will be given a URL, which you can pass on via instant message to anyone who needs the le – ensuring that you do not send the URL to more people than the maximum number of downloads you have specied. By clicking Email you launch your default email client with the link already contained in a new message.

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Regenerating a Sharing Link

By selecting a le in the Your Shared Files dialog box and then clicking Details, you are able to

regenerate a Sharing link. You can specify a new expiry date and a new gure for the maximum number of downloads. The link can then be copied to your clipboard or saved by clicking Apply Changes.

Drag and Drop

You are able to drag les from your local computer and drag them onto the desktop or a folder of the Target PC.

In the scenario above, the My Documents folder of the Target PC is open and the folder; Fonts, is open on the local PC. The user is dragging a font to drop into the remote My Documents folder. It’s as simple as that to drag and drop les from the local PC to the Target PC.

34

Remote Printing

It is possible to have les, e.g. a Word document, open on the Target PC and to be able to print them on your local default printer.

Check the Connect Printer option on the Remote Control ribbon’s Options menu and you will connect the Target PC to your default local printer.

A notication window will appear on the Target PC informing you that the connection has been established:

If you have more than one printer and wish to use another printer, uncheck the Connect Printer box, and make the desired local printer your default printer and reconnect.

Preferences

Both LogMeIn Free and Pro have a sophisticated degree of control that can be exercised over accounts. These options are accessed via the Preferences menu once connected to a computer. Preference options are covered in the Preferences Supplement, below.

35

Appendix 1 Firewalls

LogMeIn Free/Pro is compatible with all known rewalls and broadband routers. It is simple to use and requires no conguration. When you install LogMeIn Free/Pro, some personal rewalls will display a message asking for your permission for the LOGMEIN.EXE program le to communicate over the Internet. This is a secure part of LogMeIn and must be allowed to function in order for the service to work.

Please nd below instructions on how LogMeIn works with the ZoneAlarm, Norton Internet Security, and Windows XP and Service Pack 2 rewalls:

ZoneAlarm rewall

LogMeIn is compatible with the ZoneAlarm personal rewall. However, ZoneAlarm does require some conguration. After installing LogMeIn, ZoneAlarm will ask whether to allow logmein.exe to access the Internet. Click YES, and tick the “Remember this answer next time I use this program”.

If you use ZoneAlarm in Expert mode, you must continue with the steps below for logmein. exe.

Click • Program Control and then Program Wizard. Choose • Advanced and click Next. Click • Add. Browse to LogMeIn’s installation folder (usually found at C:\Program Files\LogMeIn), and double-• click LogMeIn (or LogMeIn.exe if the full lenames are shown). Make sure both the Access and the Server boxes are ticked.• Click • Finish. Exit the ZoneAlarm control center.•

Norton Internet Security (NIS) rewall

Open NIS from the systray bar and double click on the • Firewall. Go to the Programs tab, click • Add, and browse for the logmein.exe le. Double click the le, and then select • Permit from the pull-down menu. The category screen should reect the current rewall settings in use on the machine.

Click on the • Networking tab and add 127.0.0.1 to the trusted sites. Some recent versions of Norton Internet Security may prevent LogMeIn from working if no user is logged in to Windows on the Remote PC. To prevent this, follow these steps:

On the Remote PC, open NIS from the systray bar and click on • Open Norton Internet Security.

Click Personal Firewall, followed by Congure, Advanced, then General.

Search for • “Block access to secure sites” in the list and click on it once.

Select • Modify, followed by Permit, then OK.

36

Windows XP and Service Pack 2 rewalls

Click Start on your Remote PC’s systray bar and select • Control Panel.

Double click • Network Connections.

Right click on the • Local Area Connection icon and select Properties.

Select the • Advanced tab, then Settings.

Click on the • Exceptions tab, then Add Program.

Browse to nd the • logmein.exe le in the Add a Program dialog box (it is usually located in c:\

program les\logmein\logmein.exe). Then click on Open.

Click • OK in the open dialog boxes until they are all closed.

Check the box for LogMeIn in the Windows Firewall dialog box.•

37

Appendix 2  Changing Proxy Settings

LogMeIn will automatically detect and use the current proxy settings. If you receive a connection error when attempting to begin a remote control session, you may need to recongure the connection settings on your Internet browser so that Internet access is granted to LogMeIn Free/Pro.

To congure your Internet Explorer proxy settings on the Local PC to work with LogMeIn Free/Pro, follow these steps:

Select 1. Tools from the Internet Explorer menu bar, then Connections, then LAN Settings.

In the dialog box below, click to deselect the check box for 2. Automatically detect settings, and

under the Proxy server section, key in the proxy server’s numeric IP address if it is not indicated

by default (If you do not know this number, ask your system administrator).

Next, click 3. OK to save your settings.

To congure your proxy settings on the Remote PC to work with LogMeIn IT Reach, you have the following three options:

You are prompted during a custom installation of LogMeIn to congure your proxy server 1.

settings (If you choose a typical installation, LogMeIn automatically attempts to detect your

proxy settings).

38

If while sitting at the Remote PC you receive the following error message: 2.

Correct this error, by simply clicking the Open LogMeIn button in the error message or rightclick the LogMeIn systray icon and select Open LogMeIn.

You will be prompted by the following message to enter your registered email address and

password:

3. With LogMeIn open in your web browser, choose Preferences on the left side of your browser

window, then select Network Settings:

Note: If you use NTLM authentication to access your proxy server, you will still have to enter your username and password. Currently LogMeIn only supports BASIC and NTLM proxy authentication methods.

39

LogMeIn Free & Pro

Preferences Supplement

Table of Contents

About this Guide............................................................................................................................................. 2

Key Terms .........................................................................................................................................................................................2

The Preferences menu.................................................................................................................................... 3

Remote Control Settings.............................................................................................................................................................4

General Settings ....................................................................................................................................................................... 4

Security........................................................................................................................................................................................5

Visible & Audible Notification..............................................................................................................................................5

Interactive User’s Permission............................................................................................................................................... 6

Remote Printing .......................................................................................................................................................................7

Connecting Drives ................................................................................................................................................................... 7

Remote Sound ..........................................................................................................................................................................8

Security Settings ............................................................................................................................................................................9

Access Control...........................................................................................................................................................................9

Windows Password ...............................................................................................................................................................10

IP Address Lockout................................................................................................................................................................10

IP Filtering.................................................................................................................................................................................10

LogMeIn Logs..........................................................................................................................................................................12

SSL Setup ..................................................................................................................................................................................12

Personal Password.................................................................................................................................................................13

Most Recent Accesses ..........................................................................................................................................................13

Network...........................................................................................................................................................................................14

General Settings .....................................................................................................................................................................14

Proxy Settings .........................................................................................................................................................................15

Log Settings...................................................................................................................................................................................16

General Settings .....................................................................................................................................................................16

ODBC Messages......................................................................................................................................................................16

Syslog Settings........................................................................................................................................................................16

Remote Control Session Recording.................................................................................................................................16

Reboot Options ............................................................................................................................................................................17

Advanced Options.......................................................................................................................................................................18

Remote Control ......................................................................................................................................................................18

Log Settings .............................................................................................................................................................................18

Network.....................................................................................................................................................................................18

Customized Login Message ...............................................................................................................................................19

General Settings .....................................................................................................................................................................19

About the Preferences Supplement

This guide serves as a supplement to the LogMeIn Free and Pro User Guide; it provides detailed information regarding the settings and options found in the LogMeIn Preferences menu.

After reading this supplementary guide, you should be able to understand how to use this powerful set of options to customize your LogMeIn experience.

Features and options that are not available to users of LogMeIn Free are marked as

Key Terms

The computer used to access a Host computer. Sometimes also called the Local Computer, the Client can be any computer connected to the

Client

Host

Internet.

For example, if you are at home or in an Internet cafe and are remotely connected to your office computer, the computer where you are sitting is the Client.

The accessible device or computer. Sometimes also called the Remote or Target computer, this is the specific device you want to access remotely. LogMeIn software must be installed on the Host.

For example, you want to access your office computer from home or while traveling. Your office computer is the Host.

Pro-only

.

The Preferences menu

The

Preferences

menu on the LogMeIn toolkit allows you to customize LogMeIn settings.

Remote Control Settings

On the toolkit, select relating to the behavior of remote control sessions.

Preferences > Remote Control Settings

General Settings

Preferences > Remote Control Settings

Allow Mini Meeting

Use mirror display driver

Automatically disable wallpaper

Automatic clipboard transfer maximum size

By checking this box, you enable the Mini Meeting feature.

Pro-only

LogMeIn Pro provides a mirror display driver on the Windows 2000 and XP platforms. This display driver provides a faster and less CPUintensive remote control session. Should you have any compatibility problems, you can turn off the use of this driver by disabling this option.

By default the wallpaper (desktop background) image on the Host Device is disabled.

Cancel this selection if you need to see the Host Device’s desktop background.

LogMeIn Pro features advanced remote clipboard capabilities. Its usage is outlined earlier in this manual. Under preferences you can specify the maximum number of kilobytes to be transferred between machines. The default maximum is 1024kb, but bear in mind that transferring significantly larger amounts may cause problems.

: This feature is not available to users of LogMeIn Free.

to view and modify a number of options

Idle time allowed

Auto panning

Default Remote Control

Ctrl + Alt + Del Hotkey

If the remote control computer is inactive for the amount of time specified here, it will automatically be disconnected.

If the display area of the Host Device is too large to display on the Client Computer, then only a part of the screen will be displayed and you will use the scrollbars to view other parts of the Remote screen.

With this option enabled, the screen is automatically scrolled for you when the mouse nears the edge of the current display area.

Allows the user to specify which technology is used when launching an LogMeIn Pro Remote Control session (ActiveX, Java or HTML).

Allows you to select which keyboard shortcut to use to enact the Ctrl + Alt + Del Windows function on the Host machine. By default, it is Ctrl + Alt + Insert.

Security

Preferences > Remote Control Settings

By disabling the Host keyboard and mouse you can prevent the

Disable Host keyboard and mouse

Blank the Host’s monitor

person sitting in front of the Host machine from using their mouse or keyboard while a remote control session is in progress.

By checking this box, the Host machine’s screen is blanked. Anyone sitting at the Host device will see a blank screen on the monitor while the remote session is active.

Lock console when connection broken

Lock console when connection times out

Always lock console when remote control disconnects

Local keyboard & mouse takes precedence over remote

Allow one click login to desktop

With this option enabled LogMeIn Pro will lock the console to protect your work in case the Client Computer loses its connection to the server.

With this option enabled LogMeIn Pro will lock the console to protect your work if your connection times out.

“Console” refers to the Host that you were controlling remotely before disconnection. If the desktop is automatically locked, then anyone physically at the host will not be able to do anything (good).

This is an important security feature. For example, if you are working with your online bank account on the Host, but the connection is dropped because of a problem at the Client, you do not want someone near the Host to be able to access your bank account.

Select this option if you want all keyboard and mouse actions entered on the Client device to be processed before actions entered on the Host. That is, the actions of the person running the remote control session will be processed before the actions of the person sitting at the computer being controlled.

If the Host computer is locked when you initiate a remote control session, LogMeIn will prompt you to unlock the computer with a single click rather than prompting you to re-enter your Windows credentials.

Visible & Audible Notification

Preferences > Remote Control Settings

Beep when the remote control session starts or ends

Beep continuously during remote control

Beep interval Allows you to define the time period between notification beeps.

If this is enabled the Client Computer will beep when a remote control session is initiated or ended.

With this enabled the Client Computer will beep according to the

Beep interval

when a remote control session is active.

When this field is selected the Number Lock, Caps Lock and Scroll

Flash Keyboard Indicator Lights

Lock keyboard lights will flash in sequence to indicate that a remote control session is active.

Interactive User’s Permission

Preferences > Remote Control Settings

Ask for permission from interactive user

By default, LogMeIn will prompt the user of the Host Computer to grant permission to the person making a remote connection.

Cancel the selection if you want to be able to access a Host Computer without requiring permission from a user.

Cancelling the selection will also disable the Chat function.

Default answer for confirmation message

Time allowed for the interactive user to give permission

Text to display to the user

Full Control (and Remote Control) access rights bypass interactive user’s permission

Do not require authorization if user is not present

If set to user does not respond within the time set in the

the interactive user to give permission

If set to No, the connection will not be made.

Enter the amount of time that the Host Computer user has to respond to the notification message.

If this time expires, the setting in the

confirmation message field

This is the text that will be presented to the user in the remote control confirmation dialog box. The string name of the user attempting a remote control operation.

With this option enabled, users with full Remote Control access rights (Read, Write, Delete, or “R+W+D”) will be able to access the Host Computer without first asking the user’s permission. If this is enabled it overrides the setting in the

user

Select this box is you want be able to initiate a Remote Control session without user permission.

, then the remote connection will be established even if a

Yes

Time allowed for

field.

Default answer for

will be applied.

%USER%

will be substituted by the

Ask for permission from interactive

field.

Remote Printing

Preferences > Remote Control Settings

Pro-only

Select Client Computer. This feature requires no driver installation.

You can only print from the printer assigned to be the default printer on the Host Computer. If a printer you want to use is not the default printer, you must change it to become the default.

: This feature is not available to users of LogMeIn Free.

Enable remote printing

to be able to print from the Host Computer to the default printer on the

Illustration: Remote Printing

Connecting Drives

Preferences > Remote Control Settings

Pro-only

These options control the accessibility of the disk drives on the Client Computer to the Host Computer, allowing you to open Client Computer files on the Host Device.

Scenario

loaded on the Host Computer. You do have the software on the Client Computer. Using Windows Explorer on the Remote Device, locate and run the executable file for the Spyware cleaning program directly from its location on the Client Computer.

Note:

Device.

: This feature is not available to users of LogMeIn Free.

: You want to run a Spyware cleaner on the Host Computer, but you do not have the software

Some programs may require additional configuration or a license key before they will run on the Accessible

Enable connecting drives

Preferred drive letter…

Allow connecting local hard drives to the remote computer

Select this box to enable this feature according to rules set in the following fields.

This is the letter that will be used on the Host Device to signify the Client Computer drives.

Example: “Drives on ‘AccessDeviceName’ on ‘Network Name’ (F:)”

Select this box to make disk drives on the Client Computer available to the Host Device.

Allow connecting removable drives to the remote computer

Select this box to make removable drives (such as a pen drive) connected to the Client Computer available to the Host Device.

Allow connecting network drives to the remote computer

Set directory format of connected drives

Write-protect connected drives

Select this box to make network drives connected to the Client Computer available to the Host Device.

Example:

Description first: winxp32 (C)

Drive letter first: (C) winxp32

Select this box to make all files on the Host Device read-only when accessed using Remote Control.

Remote Sound

Preferences > Remote Control Settings

Pro only

Enable remote sound

Mute sound on Remote Computer

Sound capture device

: This feature is not available to users of LogMeIn Free.

With this box selected, the Client Computer will play sounds from the Host Computer.

With this box selected, the Client Computer will play sounds from the Host Computer, but sounds at the Host Computer will be muted.

This field lists the sound devices (sound cards) available at the Host Computer. Select the device to be used for capturing sounds.

Input line

Encode quality

This field lists the input lines available at the Host Computer. Select the line to be used for capturing sounds.

Select the quality level of the sound to be recorded from the Host Computer. High quality is recommended for high-speed connections only.

Security Settings

Access Control

On the toolkit, select Pro.

Preferences > Security Settings > Access Control

Users

Preferences > Security Settings > Access Control

The upper portion of this dialog box lists users with access to LogMeIn Pro.

Click

to create a new user or group.

Add

next to any entry to remove that user or group from the access list.

Delete

Settings

Preferences > Security Settings > Access Control

This is enabled by default. It adds Full Control permission to all

Allow full control to administrators

NT LAN Manager Authentication

administrators of the computer. If you turn it off, only users explicitly granted permission to use LogMeIn Pro will have access.

LogMeIn Pro supports Windows Challenge/Response type authentication. You must use Internet Explorer to take advantage of this feature. You need not worry about exposing your password to eavesdroppers if you are using HTTPS to secure all communications between your browser and LogMeIn Pro.

to define who can access LogMeIn

Save user name in a cookie

Do Not List Domains on Logon Screen

Display “Enable/Disable LogMeIn” option on the system tray menu

You can configure LogMeIn Pro to remember your user name in a cookie.

When logging on to a Host Computer, users will be prompted to enter a username and password for a computer on a given domain. By default, LogMeIn provides a list of active domains in the field.

When the list of active domains will not be displayed, thus forcing the user to type the exact name of the chosen domain in the provides an extra layer of security by forcing would-be hackers to know exact domain names.

Anyone managing a computer that is running LogMeIn software can use this feature to prevent end-users from disabling LogMeIn.

Do Not List Domains on Logon Screen

Log on to

box is selected, the

Log on to

field. This

Windows Password

On the toolkit, select Password on the Host Computer. The Windows Password page is displayed. Enter your

password

Note:

not allow you to change the password.

, and

The dialog box will not appear if your user account on the Host Computer is configured in a way that does

Preferences

Password confirmation

>

Security Settings > Windows Password

. Click

to save your changes.

Apply

to update the Windows

Old password, New

IP Address Lockout

On the toolkit, select detect and temporarily lock out potential intruders. IP Address Lockout is useful if your server is exposed to the Internet.

This security precaution allows you to configure these filters:

Denial of Service Filter

•

continuously requesting the same service.

Authentication Attack Filter

•

authorization.

The configuration for each is identical, although the default values differ due to the differences in the kind of attack they are designed to prevent.

Failed login attempts and lockouts are logged in the LogMeIn log file, if you have logging enabled.

Note:

Preferences

Active Select this box to enable the feature.

>

Security Settings > IP Address Lockout

: A precaution against unwanted intruders who slow your Host machine by

: This locks out those who try to get past your logon screen without

to set up features that help

Number of invalid attempts before locking out

Reset invalid attempt counter after

Lock out for

Specifies the number of login attempts before a lockout occurs.

After the amount of time specified in this box has elapsed, the invalid attempt count of the offending IP address will be reset to zero.

All attempted connections from an offending IP address will be rejected for the amount of time specified in this field.

An IP address will be locked out if the number of failed login attempts from the same IP address reaches the value specified in the

of invalid attempts before locking out

specified in the

Reset invalid attempt…

field within the time period field.

Number

IP Filtering

On the toolkit, select allowed to access LogMeIn Pro on your system by creating profiles to allow or deny connections from specific IP addresses. The IP filtering window is displayed.

To create a new filtering profile, enter a profile

•

 A single IP address

Preferences > Security Settings > IP Filtering

and click

Name

to specify exactly which computers are

. You can enter the following:

Add

 An IP address with a subnet mask, essentially granting or denying access for a whole network.

 An IP address with wildcards and no subnet mask. Accepted wildcards are an asterisk (*) that

matches any number of characters, or a question mark (?), that matches a single character only.

 Use the

To edit an existing filtering profile, select it from the list and click

•

The Up, Delete, and Down buttons let you manage already entered filters. Select one item in the list,

•

dropdown menu to

Type

allow

or

access to the selected IP address.

deny

.

Edit

and move it up or down with the appropriate buttons, or remove it altogether.

Whenever a new connection is established to LogMeIn Pro, the remote IP addresses are checked against the filter or filters in the list, and access is granted or denied accordingly. The IP filters that you set up here apply to every connection received by LogMeIn Pro, except for those aimed at the FTP or Port Forwarding Server. To specify IP address restrictions specific to these modules you will need to use their specific IP filtering options.

How IP Filtering Works

When an IP address is checked against a list, LogMeIn Pro goes from the first element of the list to the last, comparing the IP address against the item. If the item is a single IP address, it only matches the remote IP if they are equal. If the item is an IP address with a subnet mask, a logical AND operation is performed on the subnet mask and the remote IP address, and the result is checked against the item’s network address to see if the remote IP address is in fact on the network. If the item is a wildcard, the remote IP address is converted to its dotted textual representation and the two strings are compared.

When a match is found, LogMeIn Pro checks if it should allow or deny the connection, based on the allow/deny flag belonging to it. This result is then used to decide whether to let the connection proceed.

If no match is found, then the connection is allowed. If you would like all connections that are not listed to

DENY.*

be denied, enter

Examples

(ordering is crucial):

as the last item on the list.

Allow connections from IP address

215.43.21.12 and the network

192.168.0.0, and deny all other connections:

Allow connections from IP address

215.43.21.12 and the network

192.168.0.0, but not from the address 192.168.0.12, and deny everything else

ALLOW:215.43.21.12 ALLOW:192.168.0.0 (255.255.0.0) OR - ALLOW:192.168.* DENY:*

ALLOW:215.43.21.12 DENY:192.168.0.12 ALLOW:192.168.0.0 (255.255.0.0)

OR ALLOW;192.168.*

DENY.*

: Denying the connection from 192.168.0.12 comes before allowing

Note

connections to the 192.168.0.0 network. This is because if LogMeIn Pro was to find the ALLOW item first, it would let IP address 192.168.0.12 through, since it matches the condition. To prevent this, we make sure that the address 192.168.0.12 is checked before the network to which it belongs.

Allow all connections, except those coming from 192.168.0.12

Deny all connections from the network 192.168.0.0 except for the subnet 192.168.12.0, and allow all other connections

DENY:192.168.0.12

ALLOW:192.168.12.0(255.255.255.0) OR ALLOW:192.168.12.*

DENY:192.168.0.0 (255.255.0.0) OR DENY:192.168.*

It is not possible for you to lock yourself out by accident when setting up IP address restrictions from afar, i.e.

DENY:*

you can not enter a

clause into an empty list.

LogMeIn Logs

On the toolkit, select

Preferences > Security Settings > LogMeIn Logs

The LogMeIn Logs page is displayed.

Click

Download all logs in one compressed file

to access all available logs in a single WinRAR ZIP archive.

You will be prompted to open or save the file.

The active log file is named LogMeIn.log. Older logs are stored with the naming convention LMIYYYYMMDD.log. For example, the LogMeIn log file for June 1st 2007 would be called LMI20070601.log.

You can enable or disable logging to text files, but LogMeIn Pro will always log the following events to the Windows Application Log:

Service Start/Stop

•

LogIn/Logout

•

Remote Control Start/Stop

•

Service start and stop events are always written to the LogMeIn log file whether or not logging is enabled or disabled. You can modify the setting for these logs under

Preferences > Log Settings.

to view the LogMeIn Pro log files.

SSL Setup

Pro only

On the toolkit, select The SSL Setup page is displayed.

If you set up SSL support for LogMeIn Pro all traffic between the Client Computer and the Host Device will be encrypted using industry-strength 128-bit ciphers, protecting your passwords and data. LogMeIn Pro can detect and use any SSL certificates already installed in Windows on your machine, as long as they have an exportable private key.

You can choose to use an already installed certificate or create a self-signed certificate.

•

: This feature is not available to users of LogMeIn Free.

Preferences > Security Settings> SSL Setup

to view the LogMeIn SSL Setup options.

To select a previously installed certificate, choose one from the list of available certificates and click

Continue

. The chosen certificate will be activated.

To create your own self-signed certificate select

•

The Certificate Authority form is displayed. Complete the form. Some default values are provided from the Host Device’s registry. When you have finished, click

Optional: Click

•

instructions in the Windows Certificate Import Wizard.

Install the CA certificate…

Create a self-signed certificate

Continue

to install the CA certificate to your browser. Follow the

. This will create the CA.

and click

Continue

Personal Password

On the toolkit, select Password. The Personal Password feature is an added layer of security. After successfully logging onto the Host Computer with your Windows username and password, you will be prompted to enter specific characters from your Personal Password.

To create or change your password, type the password in the enter it again in the

You will only be prompted for a few characters from your Personal Password, and never the whole string.

Note:

Personal Password authentication is only performed when you are accessing the Host Device using LogMeIn and never when you are physically in front of your computer. Your Personal Password is securely stored on the computer and cannot be retrieved by LogMeIn support staff.

Preferences > Security Settings > Personal Password

Enter your Personal Password

Confirm your Personal Password

field, and then click

to update the Personal

.

Apply

field, then

Most Recent Accesses

On the toolkit, select recent remote control sessions. The list includes the following data: Local Name, User, Access Started, Access Finished, and Idle Time.

Preferences > Security Settings > Most Recent Accesses

to view a list of your most

Network

On the toolkit, select settings.

Preferences > Network Settings

General Settings

Preferences > Network Settings

Use this section to update your general network settings:

TCP/IP port to listen on

IP filter profile to use

Idle time allowed

Automatically check for latest version on the Web

Automatically apply downloaded updates when LogMeIn is idle

By default, LogMeIn listens on port 2002. However, if this port is already used by a different application or service then you can set a different port for LogMeIn to use.

Create profiles to allow or deny connections from specific IP addresses.

This is the amount of time that can pass without any activity during a session before the remote connection is dropped.

Select this option if you want LogMeIn to check for the latest version of LogMeIn software upon log in to your account.

LogMeIn software must restart itself (but not the computer) after applying an update. If this is done while LogMeIn is busy (for example, when you have an active Remote Control session or if you have a file transfer in progress) then the connection will be dropped during the restart.

to update your network’s general, proxy, and SMTP

Pro-only

Stalled transfer timeout

File Transfer Compression

File Transfer Download Bandwidth Limit

: The following options are not available to users of LogMeIn Free:

Any file being transferred that fails to complete within the defined period of time will be ended. The time is expressed in days, hours, minutes, and seconds.

Fast - Uses less CPU but also less compression. Use this when you do not want to tie up the CPU.

Normal – A good balance between effective file compression and balanced CPU utilization.

Best – When you want the CPU to compress the file data as much as possible before transferring it.

No Compression – Do not compress at all.

You can set the maximum amount of bandwidth you want to use while downloading files via LogMeIn File Transfer. This helps you avoid network congestion and poor performance (web pages loading slowly or failing to load).

You can set the maximum amount of bandwidth you want to use File Transfer Upload Bandwidth Limit

while uploading files via LogMeIn File Transfer. This helps you avoid

network congestion and poor performance (web pages loading slowly

or failing to load).

Proxy Settings

Preferences > Network Settings

Use this section to specify the proxy server LogMeIn will use when it accesses the Internet. You may also retrieve your personal proxy settings (if you have them set).

Proxy server address & port If you do not want to use a proxy server, leave this field empty.

Get proxy settings Click to retrieve your proxy settings.

Proxy user name Complete this field if the proxy server requires authentication.

Proxy password Complete this field if the proxy server requires authentication.

Log Settings

On the toolkit, select

Preferences > Log Settings

to access log related settings.

General Settings

Preferences > Log Settings

Keep log files for this many days Set the number of days you want to keep log files

Directory for log files Define the folder where the files are to be saved.

ODBC Messages

Preferences > Log Settings

Click the checkbox here to send log events to an ODBC data source.

Syslog Settings

Preferences > Log Settings

Syslog is a standard for forwarding log messages in an IP network and is most commonly used for computer system management and security auditing.

Use this section to send log events to a Syslog server. You can also set a Syslog hostname or IP address, Transport protocol (UDP or TCP), UDP port number, TCP port number or Facility code to report.

Remote Control Session Recording

Preferences > Log Settings

Enable Session Recording Select this field to create a RCREC file during remote control sessions.

Automatically convert to .AVI format

Location for Output Video Files Specify the folder where video files will be saved.

Maximum Total Size of Output Video Files

If this field is selected, each new remote control session will

automatically be converted to .AVI format. AVI files can be played in

any media player with the appropriate codecs installed

If this field is not selected, you can convert recordings manually by

right-clicking on the LogMeIn system tray icon and selecting

Convert Remote Control Recordings

conversion wizard.

Enter a value (expressed in megabytes) if you want to limit the size of

your remote session recordings.

Set the value to zero to never delete any recorded sessions.

. Follow the instructions in the

Tools >

Reboot Options

On the toolkit, select Host Device.

Restart LogMeIn

Normal Reboot

Emergency Reboot

Hard Reboot

Safe-mode Reboot

Preferences > Reboot Options

Restarts the LogMeIn Pro service. It does not reboot the remote

machine. This is useful if you change settings like the listening port

and have no physical access to the machine in order to restart the

service.

Closes all processes and reboots the Host machine in the traditional

way.

Does not allow applications and other processes to terminate

gracefully, so you might lose unsaved data. Windows will, however,

shut down properly and flush all outstanding file operations to disk.

This can be useful if there are hung processes that prevent NT from

shutting down normally.

Reboots as quickly as possible. This option will not allow Windows to

terminate normally, so you might lose unsaved data. Since rebooting

is immediate (just like pressing the reset button) you will not receive

any LogMeIn feedback if you select this option.

Restart the computer in safe-mode with networking enabled. Safe-

mode is a special way for Windows to load when there is a system-

critical problem that interferes with the normal operation of Windows.

LogMeIn must be enabled.

to view the following six options for rebooting the

Scheduled Reboot

This allows you to schedule a date and time to automatically reboot

the computer. This is useful if the reboot is not urgent and can take

place during off-peak hours.

Advanced Options

On the toolkit, select Network, and Customized Login Message settings.

Preferences > Advanced Options

Remote Control

Preferences > Advanced Options

Disable HTML-based remote control

Disconnect an existing remote control session from the same user

Block the closing of the Remote Control notification window

Force Bitmap printing

Select this option if you do not want to use the HTML-based version

of LogMeIn Remote Control when the LogMeIn ActiveX, Mozilla, or

Java plugin is unavailable.

If you lose your connection during a Remote Control session and

then want to be able to re-connect again before the old session

times out.

Select this field if you want the Remote Control notification window

to always be displayed.

Select

Force Bitmap printing

Remote Printing does not print properly (wrong layout,

meaningless characters and content).

When this option is selected, all material printed using Remote

Printing will be 'printed' locally to a bitmap which is then sent to

the remote printer. Bitmap printing is slow, but it is useful since it

always produces proper printing results.

to set your advanced Remote Control, Log Settings,

if material printed using LogMeIn

Log Settings

Preferences > Advanced Options

Enable debug-level logging

Click here to enable debug-level logging, which allows you to view

all events as part of your troubleshooting effort.

Network

Preferences > Advanced Options

Disable HTTP content compression

Select this option if your browser does not support HTTP

compression.

Customized Login Message

Preferences > Advanced Options

Pro-only

: This feature is not available to users of LogMeIn Free.

Display a customized logo on the login screen

Customized Login Message

General Settings

Preferences > Advanced Options

Select Language

With this box selected, any image saved as “customlogo.jpg” in the

LogMeIn installation directory will be displayed on the LogMeIn

login screen.

The customized login message entered here will be displayed on

the LogMeIn IT login screen.

Choose the language used by LogMeIn. This setting has no impact

on operating system settings.

LogMeIn messages on the Remote Computer will be displayed in

this language.

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Frequently Asked Questions

User Manual