This manual must only be
used by a qualified heating
installer / service technician.
Read all instructions,
including this manual and the
Armor X2 Installation and
Operation Manual, before
installing. Perform steps in
the order given. Failure to
comply could result in severe
personal injury, death, or
substantial property damage.
Gas Valve Adjustment Procedure .................................... 50
Revision Notes .................................................. Back Cover
Hazard definitions
The following defined terms are used throughout this manual to bring attention to the presence of hazards of various risk levels or
to important information concerning the life of the product.
DANGER
WARNING
CAUTION
CAUTION
NOTICE
DANGER indicates an imminently hazardous situation which, if not avoided, will result in death or serious
injury.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious
injury.
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate
injury.
CAUTION used without the safety alert symbol indicates a potentially hazardous situation which, if not
avoided, may result in property damage.
NOTICE indicates special instructions on installation, operation, or maintenance that are important but not
related to personal injury or property damage.
Please read before proceeding
WARNING
Installer – Read all instructions,
including this manual and the Armor
X2 Installation and Operation Manual,
before installing. Perform steps in the
order given.
User – This manual is for use only by
a qualified heating installer/service
technician.
Have this water heater serviced/inspected
by a qualified service technician at least
annually.
Failure to comply with the above could
result in severe personal injury, death or
substantial property damage.
NOTICE
When calling or writing about the water
heater – Please have the water heater model
and serial number from the water heater
rating plate.
Consider piping and installation when
determining water heater location (see
the Armor X2 Installation and Operation
Manual).
Any claims for damage or shortage
in shipment must be filed immediately
against the transportation company by the
consignee.
2
Please read before proceeding
Service Manual
WARNING
Installer – Read all instructions,
including this manual and the Armor X2
Water Heater Installation and Operation
Manual, before installing. Perform steps
in the order given.
Have this water heater serviced/inspected
by a qualified service technician at least
annually.
Failure to comply with the above could
result in severe personal injury, death or
substantial property damage.
Handling ceramic fiber materials
REMOVAL OF COMBUSTION CHAMBER LINING
WARNING
The combustion chamber insulation in this appliance
contains ceramic fiber material. Ceramic fibers can
be converted to cristobalite in very high temperature
applications. The International Agency for Research
on Cancer (IARC) has concluded, “Crystalline silica
in the form of quartz or cristobalite from occupational
sources is carcinogenic to humans (Group 1)”. Normal
operating temperatures in this appliance are below the
level to convert ceramic fibers to cristobalite. Abnormal
operating conditions would have to be created to convert
the ceramic fibers in this appliance to cristobalite.
The ceramic fiber material used in this appliance is
an irritant; when handling or replacing the ceramic
materials it is advisable that the installer follow these
safety guidelines.
Avoid breathing dust and contact with skin and eyes.
• Use NIOSH certified dust respirator (N95).
This type of respirator is based on the OSHA
requirements for cristobalite at the time this
document was written. Other types of
respirators may be needed depending on the job
site conditions. Current NIOSH recommendations
can be found on the NIOSH website at
http://www.cdc.gov/niosh/homepage.html.
NIOSH approved respirators, manufacturers, and
phone numbers are also listed on this website.
NOTICE
When calling or writing about the water heater
– Please have the water heater model and serial
number from the water heater rating plate.
Consider piping and installation when
determining water heater location (see the Armor
X2 Water Heater Installation and Operation
Manual).
Any claims for damage or shortage in
shipment must be filed immediately against the
transportation company by the consignee.
When servicing water heater –
• To avoid electric shock, disconnect electrical
supply before performing maintenance.
• To avoid severe burns, allow the water heater to
cool before performing maintenance.
Water heater operation –
• Do not block flow of combustion or ventilation
air to the water heater.
• Should overheating occur or gas supply
fail to shut off, do not turn off or disconnect
electrical supply to circulator. Instead, shut
off the gas supply at a location external to the
appliance.
• Do not use this water heater if any part has
been under water. The possible damage to a
flooded appliance can be extensive and present
numerous safety hazards. Any appliance that
has been under water must be replaced.
• Wear long-sleeved, loose fitting clothing, gloves,
and eye protection.
Apply enough water to the combustion chamber
lining to prevent airborne dust.
Remove the combustion chamber lining from the
water heater and place it in a plastic bag for disposal.
Wash potentially contaminated clothes separately
from other clothing. Rinse clothes washer thoroughly.
NIOSH stated First Aid.
Eye: Irrigate immediately.
Breathing: Fresh air.
3
What is in this manual?
Service Manual
Service
The Armor X2 water heater display
• Display panel readout, buttons and their functions
Control module inputs
• Control module inputs and options
Control module outputs
• Control module outputs and options
General
• How the water heater operates
• How the control module operates
• Access modes -- user and installer
• Sequence of operation -- Water Heating
Control panel menu access
• Accessing programming mode and locating menus
(See separate guide covering the PC interface.)
Control panel parameter access
• Accessing and changing parameters from the display panel
Quick start information -- parameter table
• An index of available adjustments and readouts, where to
access them and where to find detailed information.
Armor X2 water heater operation
• Setup
• Service / Setup
• Setpoint
• Night Setback
• Cascade
• Pumps
• BMS
Maintenance
• Service and maintenance schedules
• Address reported problems
• Inspect water heater area and water heater interior
• Clean condensate trap
• Check all piping for leaks
• Check air openings
• Flue vent system and air piping
• Check water system
• Check water heater relief valve
• Inspect ignition electrode
• Check ignition ground wiring
• Check all water heater wiring
• Check control settings
• Perform start-up and checks
• Check burner flame
• Check flame signal
• Check flue gas temperature
• General maintenance
• Review with owner
• Cleaning the water heater heat exchanger
• Oiled bearing circulators
Troubleshooting
• Troubleshooting table - No display
• Checking temperature sensors
• Sensor tables
• Troubleshooting table - Fault messages displayed on the
water heater interface
• Combustion analysis procedure
• Gas valve adjustment procedure
4
1 Service
The Armor X2 display
Service Manual
5
1 Service
Control inputs
LOW VOLTAGE
CONNECTION
BOARD
SEQUENCER / BUILDING
MANAGEMENT SYSTEM
Service Manual
SECONDARY
SMART CONTROL
MODULE
PRIMARY
SMART CONTROL
MODULE
HW TANK SENSOR
ENABLE
HEAT EXCHANGER SWITCH
TOUCH DISPLAY
O-TEMP
BLOCKED DRAIN SWITCH
FLOW SWITCH
TOUCH PANEL
INTERFACE
HEAT EXCHANGER SWITCH
O-TEMP
PRIMARY/SECONDARY INLET
TEMPERATURE SENSOR
PRIMARY/SECONDARY OUTLET
TEMPERATURE SENSOR
FLOW SW ITCH
PRIMARY/SECONDARY
FLUE GAS SENSOR
PRIMARY/SECONDARY
HIGH LIMIT SENSOR
PRIMARY/SECONDARY
FLAME SENSOR
PC INTERFACE
MODBUS COMMUNICATION
BOARD
IMG00166
6
E
1 Service (continued)
Control outputs
Service Manual
SECONDARY
LOW VOLTAGE
CONNECTION
BOARD
ALARM BELL
RUN TIME CONTACTS
PRIMARY
SMART TOUCH
CONTROL MODULE
SMART TOUCH
CONTROL MODUL
SEQUENCER / BUILDING
MANAGEMENT SYSTEM
TOUCH DISPLAY
PC INTERFACE
HEAT EXCHANGER 1 /
HEAT EXCHANGER 2
HW PUMP
TOUCH PANEL
INTERFACE
IGNITOR
BLOWER
GAS VALVE
7
1 Service
General Operation
Service Manual
How the water heater operates
The Armor X2 uses two (2) advanced stainless steel heat
exchangers and two (2) electronic control modules that allow
fully condensing operation. The blowers pull in gas and
air and push flue products out of the water heater through
the heat exchangers and flue piping. The control modules
regulate blower speeds to control total water heater firing
rate. The gas valves sense the amount of air flowing into the
water heater and allow only the right amount of gas to flow.
Sequence of operation
Table 1A shows control module normal sequences of
operation for each individual control module. Additionally,
the control modules are programmed to synchronize their
combined modulation rates in order to maximize total water
heater efficiency.
Access modes
User
The user can view all of the settings on the LCD screen. By
entering the user password (0704), the user can adjust the
User Set Point, Outdoor Shutdown, Night Setback, Boost,
HW Water Heater Output Set Point, Backlight Time, and
Backlight Brightness settings.
Installer
Most parameters are available only to the installer, accessible
only by entering the installer access code (5309).
8
Service Manual
1 Service (continued)
Sequence of operation
Table 1A Sequence of operation
Note: This unit is equipped with two (2) independent, but synchronized combustion systems. One of the heat exchanger
combustion systems will fire first. If the demand cannot be met by one (1) combustion system the same sequence of operation
will be followed to bring the second heat exchanger combustion system online.
Upon a call for heat, the control turns on the appropriate pumps.
1.
The control confirms that the flow switch contacts are closed.
2.
The control starts the blower and closes the louver contacts to begin the Pre-Purge cycle.
3.
The control confirms that the blower comes up to the desired speed, the flap valve opens, and the air pressure switch,
4.
gas pressure switch (optional), louver proving switch (optional), and blocked drain switch contacts close.
5.
6.
7.
8.
9.
10.
11.
Once the Pre-Purge cycle is complete, the control lowers the blower speed, initiates sparking of the ignition electrode,
and opens the gas valve.
After a short wait, the control stops sparking and checks for the presence of flame current through the spark and
flame sense electrodes.
If the control does not detect flame current, the control will try again. If no flame current is detected on the second
try, the control will lockout indefinitely until the RESET button on the touch screen LCD is pressed.
If the control detects flame current, the control will hold the blower speed constant for a few seconds to allow the
flame to stabilize, then begin modulating the firing rate in order to maintain the controlling sensor to the desired set
point temperature.
If the first heat exchanger in the water heater is unable to maintain the desired set point temperature, the second
heat exchanger in the water heater will be started, using much of the same sequences as described above. Once both
heat exchangers are firing, the controls will work in synchronization to maintain the desired set point temperature.
If the heat load should decrease sufficiently, the second heat exchanger will be shut down, much like the sequences
described below.
Once a call for heat is satisified, the control will turn off the gas valve and begin the Post-Purge cycle. The pumps that
are running will begin their respective Pump Delay cycles.
At the end of the Post-Purge cycle, the louver contacts will open.
12.
13.
The control verifies that the blower stops running and the flap valve closes.
At the end of the Pump Delay cycle(s), the pump(s) will be turned off.
9
Service Manual
1 Service
Parameter table
Table 1B This table lists the parameters and where to access them
MENUDESCRIPTION
Service/Setup17YesYesYesYes
Night Setback17YesYesYesYes
SETUP
Set points17YesYesYesYes
Cascade17YesYesYesYes
BMS17YesYesYesYes
Demand Conf18YesNoYesNo
Serv Not Time18NoNoYesYes
Serv Not Run H18NoNoYesYes
Serv Not Cycl18NoNoYesYes
Max Serv T19YesNoYesNo
Temp Unit19NoNoYesYes
User Passwd19NoNoYesYes
PARAMETERS
SERVICE / SETUP
LCD Backlight19NoNoYesYes
LCD Bright19NoNoYesYes
SEE
PAGE
USER ACCESSINSTALLER ACCESS
DISPLAYMODIFYDISPLAYMODIFY
SET POINT
PARAMETERS
HW Pump D19NoNoYesYes
Tank setp20NoNoYesYes
Tank on df20NoNoYesYes
Tank off df20YesYesYesYes
NSB setp20NoNoYesYes
Drop in Inlet
Anti-C t20NoNoYesYes
Tank Off Diff20YesYesYesYes
20NoNoYesYes
10
Service Manual
1 Service (continued)
Table 1B (continued from previous page) This table lists the parameters and where to access them
Date and time21YesYesYesYes
NIGHT
SETBACK
CASCADE
BMS
On Timer and Off Timer21NoNoYesYes
Casc Address22YesYesYesYes
Casc off df22NoNoYesYes
Casc off/on df22NoNoYesYes
Max Outl temp22NoNoYesYes
BMS Type23NoNoYesYes
ModBus Timeout23NoNoYesYes
BMS Setp min V23NoNoYesYes
BMS Setp max V23NoNoYesYes
BMS V min Setp23NoNoYesYes
BMS V max Setp23NoNoYesYes
BMS V Heat23NoNoYesYes
Dropin BMS End23NoNoYesYes
BMS mod@minV24NoNoYesYes
BMS mod@maxV24NoNoYesYes
BMS V @min mod24NoNoYesYes
BMS V @max mod24NoNoYesYes
11
Service Manual
1 Service
Viewable and changeable control parameters
Status Screen:
When the ON/OFF switch is turned to the ON position,
the first screen visible on the LCD display will be the Status
Screen. This screen displays the current status of the Armor
X2 water heater. The following items can be viewed or
interacted with on the Status Screen:
On/Off button - Pressing this button allows the water heater
to be placed in either Manual Shutdown Mode or Standby
Mode.
Status - This line shows the current operating status of the
Armor X2 water heater. Displayed items are as follows:
• Manual Shutdown - The water heater will not
respond to a hot water call.
• Standby - The water heater has not received a hot water
call.
• HW Storage - The water heater has received a hot water
call.
• HW Pump Delay - The water heater has satisfied a hot
water call and the hot water pumps
are running for a fixed time to remove any residual
heat.
• BMS - The water heater has received a call for heat from
a 0-10 VDC BMS control.
• Service Set Point Met - While in Service Mode, the
water temperature at either the outlet sensor or the
system sensor has exceeded 185°F.
• Anti-Cycle Delay - The water heater has satisfied a call for
heat, but has received another call for heat before the anti cycling time parameter has elapsed.
• Cascade ComError - A communication error has occurred
between the Control Module 1 and Control Module 2 or
between the Leader and Member water heaters.
12
1 Service (continued)
Service Manual
Configuration - This line shows the current configuration of
the two control modules inside the unit.
Outlet Water Temperature - This is a calculated temperature
based on the readings of the outlet temperatures of the two
(2) heat exchangers.
Inlet Water Temperature - This is a calculated temperature
based on the inlet temperature readings from the two (2) heat
exchangers.
Hot Water Tank Temperature - This is the temperature as
measured by the tank sensor in the hot water storage tank.
Time - The time is displayed in the upper right-hand corner of
the display. It is displayed in a 24 hour format. Reference the
Night Setback parameters on page 21 for information regarding
adjusting the date and time.
Details button - Pressing this button brings up the Details
Screen. This screen shows the status of the various safeties,
inputs, and outputs to each control module. Reference the
Details Screen section on page 14 for more information
regarding this screen.
Main button - Pressing this button brings up the Main Screen.
From this screen navigation to eight (8) other screens is
possible. Reference the Main Screen section on page 16 of this
manual for more information regarding this screen.
13
1 Service
Details Screen:
Service Manual
The Details Screen is accessed by pressing the DETAIL button
on the Status Screen. This screen shows the status of the
various safeties, inputs and outputs to each control module.
Selection of the control module to be viewed is accomplished
by pressing the SELECT button. The control module being
displayed is shown in the module box.
Displayed items are as follows:
• HW Thermostat - Is ON when a Hot Water call has been
received from a tank thermostat. Is OFF when a Hot
Water call has not been received from a tank thermostat.
• Gas Pressure Switches - Is ON when the high and low gas
pressure switches are closed. If OFF when either the high
or low gas pressure switches are open.
• Louver Proving Switch - Is ON when a remote proving
safety switch is closed. Is OFF when a remote proving
safety switch is open.
• Manual Reset High Limit - Is ON when the manual reset
high limit is closed. Is OFF when the manual reset high
limit is open.
• Air Pressure Switch - Is ON when the combustion air
blower is energized and the flap valve switch is closed.
Is OFF when the flap valve switch is open.
• Flow Switch / Low Water Cutoff - Is ON when the low
water cutoff contacts are closed or if an optional flow
switch is used and it is closed as well. Is OFF when the
low water cutoff contacts are open or if an optional flow
switch is open.
• Blocked Drain Switch - Is ON when the blocked drain
switch on the condensate trap is closed. Is OFF when the
blocked drain switch on the condensate trap is open.
• Auto Reset High Limit - An auto reset high limit is not used
in the standard configuration of the Armor X2 water
heater. If OFF is shown then a wiring problem exists.
• HW Pump - Is ON when a Hot Water Generation call has
been received from a tank thermostat or a tank sensor and
the hot water generation pump is energized. Is OFF when
the hot water generation pump is de-energized.
• Gas Valve - Is ON when the gas valve is energized. Is OFF
when the gas valve is de-energized.
• Alarm - Is ON when a fault has been detected and the
alarm contacts are closed. Is OFF when the alarm
contacts are open.
• Blower Power - Is ON when the combustion air blower is
energized. Is OFF when the combustion air blower is de energized.
• Run Time Contacts - Is ON when the burner is energized.
Is OFF when the burner is de-energized.
• 0-10Vdc - Shows the voltage signal being delivered from a
remote Building Management System (BMS).
14
1 Service (continued)
Service Manual
A blank message box is located on the Details Screen. This
box will display various messages detailing the status of the
control module. If a message is present in this box, the
DETAILS button on the Status Screen will contain a yellow
triangle with an exclamation mark (!) inside.
Displayed items are as follows:
• Delta T Shutdown - The temperature rise between the
inlet and outlet temperatures has exceeded 35°F.
Reference page 48 for more information regarding this
shutdown.
• Outlet Temp Shutdown - The outlet temperature has
exceeded 195°F. Reference page 48 for more information
regarding this shutdown.
• Flue Temp Shutdown - The flue temperature has
exceeded 240°F. Reference page 48 for more information
regarding this shutdown.
• Voltage too Low - The 120 VAC input to the control has
dropped below 80 VAC. Reference page 47 for more
information regarding this fault message.
• Connect Tank Sensor - Tank sensor is not detected by
Control Module 1. For proper operation of the Armor X2
water heater the tank sensor must be connected.
• Manual Shutdown - The water heater has been shutdown
with the ON/OFF button on the Status Screen.
Time - The time is displayed in the upper right-hand corner of
the display. It is displayed in a 24 hour format. Reference the
night setback parameters on page 22 for information regarding
adjusting the date and time.
Status button - Pressing this button displays the Status Screen.
This screen shows the current status of the Armor X2 water
heater. Reference pages 12 - 13 for more information regarding
this screen.
Main button - Pressing this button displays the Main Screen.
From this screen, navigation to eight (8) additional screens is
possible. Refer to Main Screen on page 16 for more information
regarding this screen.
15
1 Service
Main Screen:
Service Manual
The Main Screen allows navigation to eight (8) additional
screens which are used to set temperatures, operating
conditions, and monitor water heater operation. These
screens are as follows:
• Setup - Allows access to five (5) other screens for the
adjustment of the control parameters.
• Cascade - Shows the status of multiple heaters connected
together in a cascade arrangement.
• Temps - Shows the temperatures measured by the
individual sensors connected to the heater.
• Burners - Shows the status of the two (2) independent
burner systems used in the heater.
• Building - Shows the information from a Building
Integration System using Modbus Protocols.
• Graphs - Allows the selection of items to be graphed on a
chart.
• History - Shows the operating and fault history of the
two (2) control modules.
• Service Mode - Allows the installer to control the fan
speed of the individual control modules for the purposes
of combustion analysis. Service Mode will override all
other heat demands, however, all safeties will continue to
function.
Navigation to the Main Screen can be accomplished by pressing
the MAIN button at the bottom of the page.
Reference pages 17 - 31 of this manual for more information
regarding the eight (8) accessible screens.
Time - The time is displayed in the upper right-hand corner of
the display. It is displayed in a 24 hour format. Reference the
night setback parameters on page 21 for information regarding
adjusting the date and time.
Status button - Pressing this button displays the Status Screen.
This screen shows the current status of the Armor X2 water
heater. Reference pages 12 - 13 for more information regarding
this screen.
16
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