Livongo Health LV02062 User Manual

Livongo for Diabetes User Guide

Contents

Welcome

Welcome to the Livongo for Diabetes program. This guide
will help you get started in less than 5 minutes. If you have any
questions, please call Member Support at [phone] or
email us at [e-mail]. We’re available 24
hours a day, seven days a week.

The Livongo for Diabetes Program

Getting started

First blood glucose check

Access your data at any time

Coaching for any question

Support when you need it most

Keep your loved ones in the loop

Share your Summary Report

Unlimited supplies

Charging the Livongo meter

Power on / Power off / Sleep mode

Using the Livongo lancing device

Customize your settings in the Livongo meter

Troubleshooting error messages

Appendix

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Getting started

The Livongo meter comes ready to use right out of the box and

is already charged. First, configure your Livongo meter to best fit

your needs.

Steps to configure your meter:

The Livongo for Diabetes Program

The Livongo for Diabetes program is a completely new approach
to diabetes management designed to empower you to make better
decisions.

The Livongo for Diabetes program includes: the Livongo meter,
unlimited strips and lancets, access to coaches at any time,
personalized insights, and much more. Get started to discover

all the benefits.

• Turn on your meter by pressing the power button for 3 seconds

• Select language preference (English or Spanish)

• Select whether you use insulin

Now your Livongo meter is ready for your first blood glucose check.

Note: When connected, your meter’s date and time will be
automatically updated after you do your first check.

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First blood glucose check

10:22 AM SAT, FEB 7

10:22 AM SAT, FEB 7

10:22 AM SAT, FEB 7

10:22 AM SAT, FEB 7

10:22 AM SAT, FEB 7

10:22 AM SAT, FEB 7

Logbook

1 2 3

Power up your meter, place

it on a flat surface, and

follow the steps to do your

first blood glucose check

Check BG

Settings

Support

Ready to check

glucose

Wait for meter to display

“Ready to Check Glucose”

Ready to check

glucose

Apply a drop of blood into

strip chamber

121

Last BG: 141 ( 12/25 6:30 PM )

Before

Breakfast

Breakfast

Before
Lunch

Before
Dinner

Dinner

No

Other /

Meal

Snack

mg/dL

After

After
Lunch

After

121

Last BG: 141 ( 12/25 6:30 PM )

I feel fine

Stressed

Took
more
meds

mg/dL

I don’t

Light

feel well

headed

After

Ate

out

exercise

more

Missed

Other

meds

4 5 6

Select a meal tag.

If you take insulin, you’ll

have the option to log insulin

and carbs

Select a tag that describes

how you’re feeling

121

Last BG: 141 ( 12/25 6:30 PM )

After Breakfast

I feel fine

mg/dL

Edit

Edit

Submit

Click “Submit” to securely

upload your blood glucose

reading and tags (meals and

feelings) to your private account

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7

Days4Weeks

220

180

140

100

60

20

T

W Th F S Su M

Access your data at any time

You can access your data on the Livongo meter by tapping the “Logbook” icon
on the Home Screen. You can view your “Summary”, which is a summary of
your statistics. “My Logs” is a full log of all of your blood glucose readings.

You can also access your blood glucose readings in your private account at
any time.

To access your data online, you can log into my.livongo.com or download
the app at www.livongo.com/app. Once you’ve used the Livongo meter for

some time, the insights and graphs can help you better manage your
diabetes effectively.

Coaching for any question

All Livongo coaches are Certified Diabetes

Educators who can answer any diabetes
questions, from nutrition to lifestyle changes.
Your coach will get to know you and provide
you with the one-on-one support you need.

There are two ways to reach out to a Coach:

• From the Livongo meter, click “Support”
and then “Contact Coach”.

• From my.livongo.com, click “Support” and
then “Coaching” from the menu at the top.
You can then request a coaching session
on that page.

Once you speak with a coach, you’ll be able
to continue the conversation by phone, email
or text message.

Kendall Brooks,

Registered Dietitian &

Certified Diabetes Educator

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Edit Low Notification Level

Support when you need it most

If your blood glucose reading is high or low, our coaches will contact you
within 5 minutes to help you manage your blood glucose back into target range.

By default, the blood glucose thresholds are set to 50 mg/dL and 400 mg/dL.

You can customize these thresholds or, if you prefer, opt out of this benefit.

To customize this benefit, go to my.livongo.com, click “Support” in the

menu bar and select “Coaching”.

Keep your loved ones in the loop

You can choose to notify your loved ones automatically by email or text message
when you get low or high blood glucose readings.

To enable and customize this feature, log in to my.livongo.com, click

“Support” in the menu bar and select “Friends and Family”.

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