Wireless Internet Access – To use your Zippy Instant Messenger, you must be near
an 802.11 wireless network (frequently called a Wi-Fi network). Zippy Instant
Messenger contains an 802.11b radio and will work with both 802.11b and 802.11g
networks.
If you are using the device at home, you will need an 802.11b or g wireless access
point or router that is connected to a broadband Internet service (such as a cable or
DSL connection).
Outside the home, many businesses are now offering wireless access. Such
locations are frequently called “hotspots”. In order to use Zippy Instant Messenger
outside the home, you will need to access a “hotspot” that doesn’t require you to
pay a subscription fee. (On www.zippyim.com
provide directories of free hotspots in your area. This is not yet available.)
In businesses, your Zippy Instant Messenger may not work if your wireless
network is behind a corporate firewall. Details to be added. This will be
corrected in a future software release.
Instant Messenger Accounts – Before using your Zippy Instant Messenger, you must
have an existing IM account. (You can not setup a new account on Zippy Instant
Messenger.) If you don’t have an existing account, you can easily setup new
accounts for free on any Internet connected PC. When setting up a new account,
you will choose or be provided with a screen name and a password.
The first time you turn on your Zippy Instant Messenger the Setup Wizard will guide you
through a brief setup process. During this process, you will search for and connect to
your wireless network, you will enter the screen name and password for your Instant
Messenger account, and you will define how the programmable keys on the Zippy Instant
Messenger keyboard will be used.
Getting Started
Step 1: Connecting to a Wireless Network (Home Network or Hotspot)
[] Turn Zippy IM On
Although wireless networks can be configured in a variety of ways, Zippy IM is designed
to make the Wireless connection process as automated and simple as possible.
When the device is turned on, Zippy will search for all available wireless networks and
sort them by type and strength. Zippy IM attempts to connect to the strongest
unencrypted networks first, followed by the strongest encrypted networks. (“For fee” networks are not supported in the initial software release.)
If your network is unencrypted, it is likely that the connection will not require any input,
otherwise follow the on screen instructions to connect to your network. If you prefer to
manually select or configure a network, press Next while the device is searching for
networks. The steps for manually configuring your network are described in Chapter 2.
Signal Strength: The strength of the connection is determined by your proximity to the
Wireless Access Point (or Wireless Router), structural interference, and device interference
(devices such as Microwave ovens or 2.4 GHz cordless phones operate on the same radio
frequency as 802.11b and g and can cause performance degradation on your wireless network).
SSID: Wireless Access Points typically broadcast a name or identifier – called an SSID – so that
the network can easily be identified and selected by wireless device users. Access points can be
configured to not broadcast the SSID so that the network is not easily available to other users. If
your network does not broadcast the SSID, you will be able to enter it manually
Encryption: Wireless Access Points can be configured to encrypt network traffic so that
unauthorized users can’t use the networks. When the Access Point is configured for encryption, a
key will be generated that can be used by wireless devices to access the network. This key is
commonly known as a WEP (Wired Equivalent Privacy) key. Only users that know the key will
be able to access the wireless network.
For Fee Hotspots: Some hotspots require the user to pay a fee or have a monthly subscription
in order to access their network. These locations typically expect the user’s device to have a web
browser where the user can enter a pin number or credit card information to pay for using the
network. These networks are not currently supported by Zippy Instant Messenger
DHCP: All networked devices must have an IP address assigned to them which lets them know
where to send and retrieve information in order to attach to the Internet. Most Wireless Access
Points will be configured to automatically provide an IP Address to devices that attempt to connect
to the network. Such devices have DHCP enabled - which allows the access point to dynamically
assign IP addresses to devices as they connect. An access point can be configured such that DHCP
is disabled and devices can only attach to the network if they know the (static) IP address required
by the Access Point.
Zippy IM will automatically connect and the Setup Wizard will
advance to Step 2
Encrypted Network
SSID broadcast
Encrypted
DHCP enabled
Hidden Network
SSID broadcast
Encrypted
DHCP enabled
Hidden & Encrypted
Network
SSID broadcast
Encrypted
DHCP enabled
Static IP Network
DHCP enabled
Yes
Yes
Yes
No
No
Yes
No
Yes
Yes
No
The Setup Wizard will ask you to enter your WEP key. After
entering the correct key, Zippy IM will connect to the network
and the Setup Wizard will advance to Step 2. The WEP key can
typically be obtained from your Access Point’s setup or
configuration screens.
If no other networks are found, a screen will be provided asking
you to move to a new location or to enter the SSID. Also, if
other networks exist, press Next while the device is scanning for
network access points to advance to a manual configuration
screen that allows you to enter an SSID. After entering the
correct SSID, Zippy IM will connect to the network and the
Setup Wizard will advance to Step 2.
This scenario is the same as the one described above, except
after entering the correct SSID, Zippy IM will ask you to enter
your WEP key. After entering the correct key, Zippy IM will
connect to the network and the Setup Wizard will advance to
Step 2.
If DHCP is not enabled, you will get a DHCP error when you try
to connect to the network (unless the device successfully
connects to another network) and will be provided with a manual
configuration screen where you must enter an IP Address,
Netmask, Gateway, and DNS. The correct values can typically
be obtained from your Access Point’s setup or configuration
screens.
No networks found – the device was unable to detect any wireless networks
Possible causes:1) Your device is not in range of any wireless access points
Solutions:1) Move closer to known wireless access points. Also, make sure that your
Unable to auto-connect – The device was able to detect one or more networks, but was unable to
automatically connect to any of them.
Possible causes: 1) You may have entered an invalid SSID (we will be able to detect this in a
Solution: From the “Uh Oh” screen, select the network that you want to access. You
Failed to connect due to a DHCP error – Zippy was unable to connect to a wireless access point
Possible causes: 1) You may have entered an invalid SSID (we will be able to detect this in a
Solution
2) Available access points are not broadcasting their SSID
wireless access point is turned on and is functional.
2) Manually enter the SSID of the network in the space provided (the SSID
can be found in the setup/configuration page of the access point).
future software load)
2) You may have entered an invalid WEP key
3) The Access Point has been configured to disable DHCP
4) The Internet connection may be down
5) The DHCP server may be providing incorrect network information (rare)
6) The only networks available are “for fee” Hotspots.
will be given a brief list of the possible reasons for the failure and a method to
correct the failure condition.
future software load)
2) You may have entered an invalid WEP key
3) The Access Point has been configured to disable DHCP
4) The DHCP server may be providing incorrect network information (rare)
1) From the DHCP error screen, press Next to verify the SSID and WEP
information.
Verify that your Access Point has DHCP enabled. If not, enable it and re-
2)
scan or press Next after verifying the SSID and WEP to enter the Static IP
configuration screen. The required information can be obtained from
your Access Point.
8
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