ListenWiFi
PLS-900 System
USER’S MANUAL
INSTALLATION & OPERATION
TABLE OF CONTENTS
Safety Precautions 3
Compliance Information 3
System Overview 4
PL-900 ListenWiFi Server 5 – 6
PL-400 ListenWiFi Audio Interface 7 – 8
ListenWiFi Coverage 9 – 10
Interconnection, Activation, and Conguration 11 – 16
Troubleshooting 17
Appendix A – Internet Rates by Number of Active Channels 18
Appendix B – Advanced Conguration of Access Point 18 – 23
Appendix C - Expansion Kits 24 - 30
Specications 31 - 38
Warranty Information 39
Contact Information 40
PAGE 2 LISTENWiFi-PLS900 MANUAL
Safety Precautions
Hearing Safety:
The PL-900 is designed to amplify audio, which could
potentially cause hearing damage if used improperly.
To protect your hearing make sure the volume is turned
down before putting on an ear speaker or headphones,
then adjust the volume to the minimum setting
required to hear clearly. Do not allow children or other
unauthorized individuals to have access to this product
without supervision.
Recycling Instructions
Help Listen Technologies protect the environment
by taking the time to dispose of your equipment
properly.
Product Recycling Instructions:
Please do NOT dispose of your Listen Technologies
equipment in the household trash. Please take the
equipment to an electronics recycling center; OR,
return the product to the factory for proper disposal.
Compliance Information
No FCC license or radio approval is required to operate this equipment.
Compliance Notice, FCC and Industry Canada Statements
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: 1. These
devices may not cause harmful interference, and 2. These devices must accept any interference received, including
interference that may cause undesirable operation.
FCC Statement
This equipment has been tested and found to comply with the limits for class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed
and used in accordance with the instructions, may cause harmful interference to radio communiciations. However,
there is no guarantee that interference will occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment o and on, the
user is encouraged to try to correct the interference by one or more of the following measures.
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
The user is cautioned that changes and modications made to the equipment without the
approval of manufacturer could void the user’s authority to operate this equipment.
Industry Canada Statement
This equipment complies with ICES-003 class B.
Can ICES-3 (B)/NMB-3(B)
LISTENWiFi-PLS900 MANUAL PAGE 3
System Overview
The ListenWiFi Personal Listening System turns Android and iOS mobile devices into everyday audio
receivers. This eliminates the need to purchase and maintain expensive equipment for guests, while
providing an overall unique experience by delivering high-quality audio on an easy to use mobile app.
The system captures analog source audio from TV, Satellite, and Cable and converts it to digital audio
using audio interface units. The server then manages and streams this digital audio through a local
wireless access point (WAP) available to Wi-Fi enabled mobile devices loaded with the free Personal
Listening mobile app. The app is available on both the Apple App and Google Play stores.
The PLS-900 is perfect for high-quality audio applications like tness centers and other multi-screen
environments.
RCA UNBALANCED
AUDIO SOURCES
PL-400
(FRONT)
PL-400
(BACK)
PL-900
(BACK)
POWER SUPPLY
CAT 5/6
TO INTERNET ROUTER
USB 2.0
HIGH SPEED
SINGLE WAP SETUP
PL-200
(FRONT)
CAT 5
(BACK)
POWER SUPPLY
PL-301A
CAT 6
For Mulitple WAPs see Appendix C page 24
PAGE 4 LISTENWiFi-PLS900 MANUAL
PL-900 ListenWiFi Server
Package Contents
• PL-900 ListenWiFi Server
• PL-201 Power Supply
• (2) Rack Ears
• (1) Bag of rack ear screws
• Registration Card
PL-201
PL-900 ListenWiFi Server
Quick Start Guide
PLS-900 ListenWiFi Personal Listening System
Let’s Get This Audio Started
1. PLACE
The PL-900 Server should be plugged directly into
the PL-400 Audio Interface. Do not use USB hubs or
extenders. If the audio source is more than 6 ft. (1.8
m.) from the server, it’s recommended to run
shielded audio cable or use audio balun extenders.
The Wireless Access Point (WAP) should be placed
center to the listening area high enough that the
majority of mobile devices will have a clear line of
sight.
If the ceiling is more than 15 ft. (4.5 m.) high,
the WAP should be lowered. Keep the WAP as far
away as possible from other WAPs and electrical
equipment.
Note: The top side of the WAP (opposite of the
mounting holes) should face the coverage area.
2. CONNECT
Follow the diagram for the directions on connecting
the components.
INTERCONNECTION DIAGRAM - SINGLE WAP SETUP
PL-900
(BACK)
PL-200
(FRONT)
POWER SUPPLY
TO INTERNET ROUTER
CAT 5/6
CAT 5
(BACK)
3. ACTIVATE
After connecting the system, you must register it
online to activate the audio.
Before activating, ensure that the server is on and
connected to an internet connection that doesn’t
require a password.
Using a separate computer, activate the server
online at listenwifi.com/register.
Enter in the required fields including the server’s
serial number that looks like this (found on back of
server):
Activation takes about 2 minutes.
RCA UNBALANCED
AUDIO SOURCES
PL-400
(FRONT)
PL-400
(BACK)
USB 2.0
HIGH SPEED
POWER SUPPLY
PL-301A
CAT 6
2 Rack Ears with 8 Screws
Quick-Start Guide
Registration Card
LISTENWiFi-PLS900 MANUAL PAGE 5
PL-900 Quick Reference
Front View
Back View
Power Switch
Indicator Light
On/O
Power Input
Audio Interface
Inputs 9-12
Audio Interface
Inputs 21-24
Internet
LAN Port
Audio Interface
Inputs 5-8
Audio Interface
Inputs 17-20
Wi LAN
Port RJ45
RJ45
Audio Interface
Inputs 1-4
Audio Interface
Inputs 13-16
NOTE: Rack ears are installed using the four open holes on both sides of the server.
NOTE: To remove server feet, pull out center pin on each foot.
PAGE 6 LISTENWiFi-PLS900 MANUAL
PL-400 ListenWiFi Audio Interface
Package Contents
• PL-400 ListenWiFi Audio Interface
• TV Channel Labels
• USB 2.0 High Speed Cables 2m (6.6 ft)
• Phono RCA to RCA Cables 2m (6.6 ft)
NOTE: There will be a RCA cable for each input and 1 USB cable per set of 4 inputs.
TV Channel Labels
PL-400 ListenWiFi Audio Interface
NOTE: Actual size will vary based on model ordered.
USB 2.0 High Speed
Cables 2m (6.6 ft)
Phono RCA to RCA
Cables 2m (6.6 ft)
LISTENWiFi-PLS900 MANUAL PAGE 7
PL-400 Quick Reference
Front View
Rack
Spacer
RCA
Input 1
(Stereo)
RCA
Input 13
(Stereo)
Input 1A
(mono)
RCA
Input 2
(Stereo)
RCA
Input 14
(Stereo)
Input 1B
(mono)
RCA
Input 3
(Stereo)
RCA
Input 15
(Stereo)
RCA
Input 4
(Stereo)
RCA
Input 16
(Stereo)
RCA
Input 5
(Stereo)
RCA
Input 17
(Stereo)
RCA
Input 6
(Stereo)
RCA
Input 18
(Stereo)
NOTE: Stereo input pairs can
be split to double channels. See
PL-900 Server Conguration for
more details.
RCA
Input 7
(Stereo)
RCA
Input 19
(Stereo)
RCA
Input 8
(Stereo)
RCA
Input 20
(Stereo)
RCA
Input 9
(Stereo)
RCA
Input 21
(Stereo)
RCA
Input 10
(Stereo)
RCA
Input 22
(Stereo)
RCA
Input 11
(Stereo)
RCA
Input 23
(Stereo)
RCA
Input 12
(Stereo)
RCA
Input 24
(Stereo)
Rack
Spacer
Back View
Audio Interface 9-12
Output USB
Audio Interface 21-24
Output USB
PAGE 8 LISTENWiFi-PLS900 MANUAL
Audio Interface 5-8
Output USB
Audio Interface 17-20
Output USB
Audio Interface 1-4
Output USB
Audio Interface 13-16
Output USB
Listen WiFi Coverage
The PL-900 ListenWiFi system coverage is determined by the PL-301 WAP, network trac and
environmental conditions. It is recommended to perform a site survey to understand interference,
bandwidth usage and reception strength within the facility before and after the installation.
The table and graphs below roughly estimates general coverage distance and pattern at the
recommended signal strength for the audio stream (>-65dB). Please note that each facility may greatly
vary based upon network and environmental conditions.
Line-of-sight Physical Obstructions*
Frequency
Radius Sq. Ft. Radius Sq. Ft.
2.4 GHz
5 GHz
2 GHz Radio
91 m
(300 ft)
30 m
(100 ft)
26,200 m
(282,000 ft2)
2,900 m
(31,400 ft2 )
Horizontal Vertical
2
45m
(150 ft.)
2
15m
(50 ft)
*Physical obstructions includes two walls and furniture.
6,500 m
(70,000 ft
724 m
2
(7,800 ft
2
2)
2)
5 GHz Radio
LISTENWiFi-PLS900 MANUAL PAGE 9
As visible from the coverage patterns, the location and orientation of the WAP plays a critical role in
performance. Ensure that the top of the WAP points in the general direction of wireless clients, as the
signal strength is stronger in the front.
CLIENTS
CLIENTS
CLIENTS
Ceiling Mount Table Mount
Wall Mount
Designing a System
Use the following steps when designing a ListenWiFi system:
1. Determine the number of unique audio channels needed (1 to 24 channels).
2. Determine the max number of users (PL-301 WAP supports a maximum of 60 clients).
3. Determine room size, shape and RF conditions of facility.
Best performance is achieved:
• When there is an unused wi- channel including unused adjacent channels.
• When the WAP is in the center of and close to the area requiring coverage.
• When the top of the WAP is facing the coverage area without obstructions.
• When the ListenWi WAP is installed away from other WAPs and is away from electrical equipment
The example below is provided for design concept only and does not represent the actual PL-301 coverage.
Example: Center/direct line-of-sight coverage above cardio area.
PAGE 10 LISTENWiFi-PLS900 MANUAL
NOTE: If using multiple
WAPs, please see Appendix C
Expansion Kit (page 24)
WAP
Interconnection, Activation and Conguration
The PL-900 supports up to 24 channels of stereo audio depending on the PL-400 audio interface used
with the server. Refer to the diagram below for location of these inputs, power input, network port and
WiFi port. Two ports in the middle are not used and are therefore covered.
Power Input
Power Input Barrel
Connector
Not Used
Network
Port
Audio Interface
Inputs USB
WiFi
Port
Connection of the server’s external power adaptor
Power for the PL-900 is provided by a 19 VDC 3.34A universal switching power
supply.
1. The supplied power adaptor is an in-line universal switching power supply that
can be used with an AC power source from 100-240 VAC 50/60Hz. The overall
length of the line cord and DC power cable is 3 m (10 ft.).
2. The Power Switch / Indicator is a momentary switch located on the front
of the server. The blue light indicates that the server is powered.
Power Switch
Indicator Light
On/O
LISTENWiFi-PLS900 MANUAL PAGE 11
Connection of the Audio Interface with Server
Audio is provided to the server through the PL-400 audio interface via a USB connection. There are six
USB ports on the server, each port labeled for a set of four specic stereo pair inputs. The USB port on
the server determines the set of channels the audio interface inherits.
Audio Interface
Inputs 9-12
Audio Interface
Inputs 21-24
Audio Interface
Inputs 5-8
Audio Interface
Inputs 17-20
Audio Interface
output USB
Audio Interface
Inputs 1-4
Audio Interface
Inputs 13-16
USB 2.0 High-Speed
1. The Audio Interface 1-4 input USB on the server connects to the back of the audio interface unit
with inputs 1-4 using the provided USB 2.0 High Speed cables. Repeat for each audio interface unit.
Connection of External Audio Sources
Each audio interface unit contains four pairs of stereo phono RCA inputs that are to be connected with
analog audio sources. Stereo pairs can be separated into unique audio channels through the server’s Web
Admin page (see PL-900 Server conguration). Audio interface units can be paired up to provide up to 24
stereo / 48 mono inputs depending on the number of units purchased.
1. Phono RCA unbalanced audio input is provided through each connector. These are a typical -10
dBu nominal level unbalanced inputs.
RCA Input 1
(Stereo)
NOTE: Stereo input pairs can be split to double channels. See PL-900 Server Conguration for more info.
RCA Input 2
(Stereo)
RCA Input 3
(Stereo)
RCA Input 4
(Stereo)
Input 1A
(mono)
Input 1B
(mono)
PAGE 12 LISTENWiFi-PLS900 MANUAL
Network LAN Port RJ45 Connection
The server links up to the internet for the required initial activation
as well as remote conguration and updates via the Network RJ45
connection. It also shares the network connection to clients listening to
the stream but can be disabled. (See PL-900 server conguration)
1. Network RJ45 LAN Port is to be connected using CAT5e/6 to an internet
router.
Network LAN Port
Input RJ45
WiFi LAN Port RJ45 Connection
For multiple WAPs see Appendix C
(page 24)
2. This port operates as a DHCP client and receives its IP address from
the DHCP server coming from your router.
WiFi LAN Port
Output RJ45
LAN IN Port Input
RJ45
Audio data and internet is transmitted
from the server via the WiFi RJ45
connection. The PL-200 PoE connects
directly to this port to provide both
power and data to the PL-301 WAP. This
allows the WAP to be placed in remote
locations without the need of a local
CAT-5
power outlet.
1. The WiFi RJ45 LAN port on the server is to be connected to the LAN IN RJ45 port on the PoE using
the provided 1 m (3.5 ft.) CAT5 cable found in the packaging.
2. This server port operates as a DHCP server and assigns IP addresses to clients connecting through
the AP. The server has the address of 172.30.0.1 and a subnet of 255.255.0.0.
WARNING! Do not plug the WiFi Port into
an existing network as the server will try
to assign IP addresses and may cause
network disruption.
3. The PoE POWER + DATA OUT RJ45
port is to be connected to the WAP’s
POE RJ45 LAN port using the 50
ft. CAT6 provided in the system
packaging. In case a longer cable is
needed, please note that the max
distance between the PoE and WAP is 100
meters (328 ft.).
4. Power for the PoE is provided by a 48VDC,
0.5A universal switching power supply
and is connected to the PoE via the DC
48V power input connector. The overall
length of the cord is 1.5m (5 ft.).
Power & Data Out
Port Output RJ45
LISTENWiFi-PLS900 MANUAL PAGE 13
PoE LAN
Input RJ45
CAT-6
PL-900 Server Activation
The ListenWiFi system must be activated online before the system will stream audio. This requires that
the server initially be connected to the internet. Once registered the system can be removed from the
internet, however remote conguration, automatic updates, and remote support will not be available.
1. Locate and write down the serial number on the back of the
server.
2. Ensure the server’s Network Port is connected to an internet
connection that requires no authentication to access it.
3. Power on the server by pressing the front power button. A blue
light will indicate that it is powered on.
4. Using a computer open a web browser and go to www.ListenWiFi.com/register .
5. Enter in the entire serial number (i.e. A01B2C34567-8) and complete the online registration.
6. The server will automatically activate and audio will begin streaming within 5 minutes.
PL-900 Server Conguration
The server is designed to start streaming audio with no additional conguration after the system has
been activated. Additional conguration changes can be made by accessing the online account at www.
ListenWiFi.com that was established when activating the server.
1. The most common conguration changes can be implemented via the online account. These
include:
a. Adding venue logo for mobile app
b. Editing the location name in mobile app
c. Changing channel names
d. Deactivating channels not used
2. More advanced settings can be congured directly via the server’s Web Admin page. These include:
a. Prole editing including:
• Mobile app logo
• Location name shown in mobile app
• The default language of the mobile app
PAGE 14 LISTENWiFi-PLS900 MANUAL
b. Setting the channel type to mono
c. Adding audio delay
d. Split channels
e. Reviewing audio levels
f. Adjusting gain of individual inputs
g. Conguring internet pass-through for
listeners
h. Network Port Conguration
LISTENWiFi-PLS900 MANUAL PAGE 15
3. The Web Admin page is accessible by connecting to the “Personal Listening” wireless network and typing
in 172.30.0.1 in a web browser. Once the Web Admin loads use the following credentials to login:
a. Username: administrator
b. Password: admin
PL-301A WAP Conguration
The WAP comes precongured and is ready to operate in the majority of WiFi environments. The WAP can be
accessed if specic channels need to be set or if other WAP features need to be congured. Please note that
the WAP will not work properly if reset to factory defaults unless it is recongured.
1. The WAP has a static IP address of 172.30.255.0 and can be accessed using a web browser (Internet
Explorer recommended).
2. Credentials to log into the WAP are as follows:
a. Username: super
b. Password: sp-admin
3. For more details conguring the WAP please see Appendix B
PAGE 16 LISTENWiFi-PLS900 MANUAL
Troubleshooting
Mobile device does not see the Personal Listening signal:
• Make sure that the WAP is powered on by checking if the PWR light is green.
• Make sure that the WAP 2.4G and 5G lights are either amber or green.
• Make sure that the SSID has not been modied from Personal Listening.
Mobile device sees the Personal Listening signal but it won’t connect:
• Make sure that the WAP is connected to the server’s WiFi LAN port.
• Make sure that the server is powered on by ensuring the power light is blue on the front.
• Make sure that are no more than 60 devices are connected to the WAP including just internet users
and audio stream users.
Mobile device is connected but there are no channels to select:
• Make sure that you have activated the server via online registration at ListenWiFi.com.
• Make sure that the mobile device is still connected to Personal Listening.
• Make sure that the audio interface is connected to the server via USB 2.0 High Speed cable.
• Make sure that the channels are enabled in the software.
Mobile device displays channels to select from but when selected there is no audio:
• Make sure that the audio source is still live and has sucient gain.
• Make sure that the mobile device volume is turned up.
• Make sure that the mobile device headphones/loudspeaker are working properly.
Mobile device produces audio but it is choppy or goes in and out:
• Make sure to check the audio source that there is not any interference.
• Make sure that Bluetooth is not adding any interference on the mobile device.
• Make sure that the WiFi settings page on the mobile device is closed.
• Make sure there is no WiFi interference coming from another WAP or electronic device.
• Make sure you are using USB 2.0 High Speed USB cables between server and audio interface.
Audio latency is more than expected:
• Make sure the source is not already delayed.
• Make sure it is not just one particular phone – some phones may have more latency than others.
• Make sure there is not any unnecessary WiFi interference.
Audio is ahead of the video:
• Make sure to check the source to ensure it isn’t already ahead of audio. If there is no way to
change the source you can add delay through web admin portal. (See PL-900 Server conguration)
LISTENWiFi-PLS900 MANUAL PAGE 17
Appendix A – Internet Rates by Number of Active Channels
Below provides the expected internet speeds available to listeners connected to the WAP. It is assumed
that the internet is allowed to pass through the server to end users without any throttling and that it has
a speed greater than 50 Mbps. The audio data takes precedence over internet data, and therefore, the
more channels that are actively streaming, the less is the internet bandwidth available.
Max Internet Upload/Download Speeds
Number of Channels 2.4GHz 5GHz
4 (Stereo) 38 Mbps > 50 Mbps
8 (Stereo) 30 Mbps > 50 Mbps
12 (Stereo) 24 Mbps > 50 Mbps
16 (Stereo) 18 Mbps > 50 Mbps
20 (Stereo) 13 Mbps > 50 Mbps
24 (Stereo) 7 Mbps > 50 Mbps
Appendix B – Advanced WAP Conguration
The PL-301A WAP is congured to support most customer environments. The following guide is
provided, should additional conguration be needed. This section begins with an explanation of the
most common conguration options and then provides a guide for making those changes.
Common Conguration Options
Below are some of the conguration changes that may be needed. Please note that this is not an
extensive list of all settings that can be congured.
Channel: By default, the WAP is set to Channel 1 and Channel 36 for 2.4 GHz and 5 GHz
respectively. However, some Wi-Fi environments may already have too much trac or
interference on these channels and thus may need to be changed.
SSID: It is recommended to let the SSID read “Personal Listening,” as all instructions mention
that this is the SSID for the system. However, if a dierent SSID is needed, a name change will
not have any impact on the system.
Encryption: To ensure that either the audio data or the internet trac is only available to
those with a password, encryption can be enabled. However, encryption can add minimal
audio delay and reduce the total number of mobile devices that can be supported.
PAGE 18 LISTENWiFi-PLS900 MANUAL
Conguring the WAP
To attach to the WAP, simply use a computer with
Wi-Fi capabilities and connect it to the “Personal
Listening” Wi-Fi network.
After connecting to the WAP, open the Internet Explorer web browser (other browsers may be very
slow), type 172.30.255.0 into the address bar, and hit enter. A security alert dialog box will appear. Click
on “Continue to this website (not recommended).” You will then be redirected to the login page.
LISTENWiFi-PLS900 MANUAL PAGE 19
A login screen will appear.
Enter the following
credentials and press Login
to gain access.
• Username: super
• Password: sp-admin
After logging in, click on
either Radio 2.4G or Radio
5G under Conguration on
the side menu.
Conguration pages look
exactly the same, so only
2.4G is shown here. From this
screen, a specic channel can
be selected from a list in the
drop-down menu. Make sure
to click on “Update Settings” if
changes are made.
PAGE 20 LISTENWiFi-PLS900 MANUAL
To change SSID and
encryption settings, click on
the tab labeled “Personal
Listening.”
If you want to change the
SSID, click in the edit box,
clear old contents, and then
enter the new SSID. If you
want to add encryption, click
on the drop-down box and
select the option that best
suits your needs. Again, if
changes have been made,
make sure to click on “Update
Settings.”
Click on the “Need Help?”
button to get more details
about these conguration
options.
LISTENWiFi-PLS900 MANUAL PAGE 21
Country Conguration (international model only)
The WAP model PL-301A-W0 can be congured to use Wi-Fi radio channels specic to a country. This is
required in order to operate in the approved radio bands where the system is installed. By default the
WAP will be set to United States.
After logging into the WAP click on Conguration>2.4G
Click on the Country and select a country. Click on Save Settings.
PAGE 22 LISTENWiFi-PLS900 MANUAL
A warning message will prompt for your approval.
The WAP will then begin the reboot process. When completed it will send out a notication it is
complete.
After the reboot is complete the country will be congured for both 2.4G and 5G.
LISTENWiFi-PLS900 MANUAL PAGE 23
Appendix C – Expansion Kit
Overview
Use multiple WAPs to increase coverage area and/or to support more users. Having an onsite / manual
site survey to evaluate RF conditions along with a wireless LAN design is highly recommended.
Limitations
• High density applications such as stadiums and arena are not
supported
•Coexisting with another network requires careful planning to avoid
interruptions of existing applications and quality audio
• Running long Ethernet cable runs greater than 100m requires a signal
repeater (not included)
System Diagram Multiple WAPs
PL-310
PoE SWITCH
RESET
PL-320 WLAN
CONTROLLER
1 2
Power
Fan
PoE Max
Reset Factory
Defaults
STATUS
POWER CONSOLE F/D
Power
Fan
PoE Max
Reset Factory
Defaults
To PL-900 Server WiFi Port
1 2 3 4 5 6 7 8
9F 10F
PL-301A
1 2 3 4 5 6 7 8
9F 10F
Multiple PoE Switch Setup
The use of an SFP cable can be used to
connect two switches together and/or to
use fiber between two switches separated
greater than 100m (328 ft.).
PL-301B
PAGE 24 LISTENWiFi-PLS900 MANUAL
Equipment Overview
PoE Gigabit Switch
Reset
8 Ethernet Ports -
Auto sensing if POE
is needed
2 SFP Ports - For
use with ber optic
or daisy chaining
multiple switches
WLAN Controller
Monitor Port
STATUS
RESET
Reset
1 2
2 Ethernet Ports
POWER CONSOLE F/D
Reset to Facotry
Defaults Button
Troubleshooting
WAP is not being programmed by the WLAN Controller (DIR light on WAP is not solid green)
• Ensure ListenWiFi server is connected to POE Switch
• Ensure ListenWiFi server is powered on
• Ensure WAP is connected to POE switch through the POE port
• Ensure you are using only one PL-301A
Mobile App Can’t Connect
• Ensure ListenWiFi server is connected to POE Switch
• Ensure ListenWiFi server is powered on
• Ensure WAP is connected to POE switch through the POE port
Audio connects but drops
• Try selecting specic channels for each WAP (turn o channel auto select)
• Did you reset APs or Wireless LAN Controller back to defaults? If so call tech support
• Ensure you have a 20% coverage overlap between WAPs
LISTENWiFi-PLS900 MANUAL PAGE 25
Expansion Kit Instructions
Advanced Conguration for Wireless LAN Controller
The PL-320 Wireless LAN Controller has been congured to support the majority of customer
environments. It’s important to remember that the PL-320 is what manages and congures all the WAPs
connected. Do not try to login to WAPs individually for conguration.
The following guide is provided, should additional conguration be needed. Please note that all changes
made will push out to WAPs connected to the system. This section begins with an explanation of the
most commonly congured options and then provides a guide for making those changes.
Common Conguration Changes
Channels: By default the Wireless LAN Controller is congured to automatically pick the best channels
for all the WAPs. If you nd that Wi-Fi channels are changing too frequent or you need to specify a
particular channel you can individually set the channel.
SSID: It is recommended to let the SSID read “Personal Listening”, as all instructions mention this is the
SSID for the system. However, if a dierent SSID is needed, a name change will not have any impact on
the system.
Encryption: To ensure that either the audio data or the internet trac is only available to those with a
password, encryption can be enabled. However, encryption can add minimal audio delay and reduce the
total number of mobile devices that can be supported by each WAP.
Conguring the Wireless LAN Controller
Connect to the “Personal Listening” wireless network
using a computer with Wi-Fi.
After connecting, open the Internet Explorer web
browser, type in 172.30.255.1 into the address
bar, and hit enter. A security alert dialog box will
appear. Click on “Continue to this website (not
recommended).” You will then be redirected to the
login page.
PAGE 26 LISTENWiFi-PLS900 MANUAL
A login screen will appear. Enter the following credentials and press Login to gain access:
Username: super
Password: sp-admin
After logging in you will be
brought to the dashboard.
From the tabs on top of the
screen click on Congure.
Congure Channels
To congure channels, click
on Access Points from the
Congure screen.
LISTENWiFi-PLS900 MANUAL PAGE 27
Click on Edit next to the WAP
you want to congure.
From here, a WAP
conguration box will appear.
There is a section for both
radios 2.4G and 5G. Next to
Channel mark the checkbox
Override Group Cong and
then select desired channel.
When complete scroll to the
bottom of the edit box and
click on OK.
PAGE 28 LISTENWiFi-PLS900 MANUAL
Congure SSID &
Encryption
To congure SSID and
Encryption, click on WLANs
on the left menu bar from
the Congure screen.
The WLANs screen will
appear. Inside the WLANs
box click on Edit next to the
ESSID Personal Listening.
The WLAN edit box will
expand open. This will
allow for editing the ESSID
or selecting a type of
encryption to use. Changing
it here will change it for
all WAPs attached to the
system. Press OK to commit
changes.
This eld changes the SSID that is
seen by mobile apps for both 2.4G
and 5G. Once changed you will
lose connection.
Choose from the encryption options
here. Once selected a password
prompt will be visible.
LISTENWiFi-PLS900 MANUAL PAGE 29
Country Conguration (for international WAP models only)
The WAP models PL-301A-W0 or PL-301B-W0 can be congured through the Wireless LAN Controller to use Wi-Fi
radio channels specic to a country. This is required in order to operate in the approved radio bands where the
system is installed. By default the Wireless LAN Controller will be set to United States.
To change to a dierent
country click on
Congure>System
Scroll down until Country
Code is visible.
Click on the Country Code to
select a country.
Once selected click on Apply.
All WAPs will take a couple
minute to congure and
reboot.
NOTE: WAPs outside of the PL-301A-W0 or PL-301B-W0
models cannot be congured to a new country code.
They are manufactured to be locked to a country code.
PAGE 30 LISTENWiFi-PLS900 MANUAL
PLS-900 System Specications
Audio Audio Quality
Gain Adjustment Controls
Frequency Response
Line Input
Total Harmonic Distortion
Signal-to-Noise Ratio
Network Data Per Channel
Audio Data Transmission
Quality of Service (QoS)
Network Protocol
48 kHz 16 bit audio
Up to 26dB increase
20 – 20 kHz +/- .5db
Stereo/Mono Input. Two (2) RCA Phono
connectors, unbalanced,
-10 dBu nominal input, +12 dB headroom,
impedance 10k
<0.2% (THD) System Specication (wireless
end-to-end with mobile device)
>84 db (SNR) System Specication (wireless
end-to-end with mobile device)
Stereo: 0.2 mbps
Mono: 0.1 mbps
Native Multicast
Voice - Expedited Forwarding
UDP ports 42000 through 42048
Conguration Venue Logo
Max Channels
Venue Name
Channels Name
Dynamic Input Ordering
Supported Receivers Smartphones and Tablets
600 x 600 dpi GIF, PNG, JPEG
24 stereo/48 mono channels (determined by
audio interface units)
Editable venue name up to 30 characters
Editable channel names up to 20 characters
Ability to change the order of inputs through
web admin
Apple iOS 7.0+ and Google Android 4.0.1+ (Jelly
Bean)
LISTENWiFi-PLS900 MANUAL PAGE 31
PL-900 Server Specications
Power Power Supply Type
Power Supply Input
Power Supply Output
Power Line Cord
Boot Time
Ports USB Ports
LAN Port - Network
Lan Port - WiFI
Indicators Power Switch Indicator Light
LAN Ports
In-line switching supply, Listen part PL-201
100-240 VAC, 50-60 Hz
19 VDC, 3.34A, 65W, 7.5 mm barrel connector,
center positive
North American Type B
< 50 Seconds
Six USB 2.0 High Speed type A inputs to connect
to the audio interface
Auto-sensing 10/100/1000 Mbps, RJ-45, DHCP
client
Auto-sensing 10/100/1000 Mbps, RJ-45, DHCP
server, 172.30.0.1
Indicator light: o indicates not powered, on
indicates powered up
Activity LED (left): o indicates not linked, on
indicates linked, blinking indicates data activity
Physical Dimensions (H x W x D)
Weight
Ambient Noise
Environmental Color
Operation Temperature
Storage Temperature
Relative Humidity 5% to 85% non-condensing
Compliance Standards
Speed LED (right): o indicates 10 Mbps, orange
indicates 100 Mbps, green indicates 1 Gbps
1RU rack mountable, 1.75 x 19 x 11.25 in. (4.5 x
48.3 x 28.6 cm) - excludes feet
7.4 lbs. (3.4 kg)
30 dB(a)
Black
41°F to 104°F (0°C to 40°C)
23°F to 122°F (-5°C to 50°C)
FCC Part 15, Industry Canada, CE, RoHS
PAGE 32 LISTENWiFi-PLS900 MANUAL
PL-400 Audio Interface Specications
Power USB
Ports USB
Line Input
Physical Dimensions (H x W x D)
Weight
Color
Powered via USB data cable connected
to server
USB 2.0 High Speed (type B female)
Up to forty-eight (48) RCA Phono
connectors, unbalanced, -10dBu nominal
input, +12 dB headroom, impedence 10k
1U rack mountable, 1.75 x 19 x 3.25 in.
(4.5 x 48.3 x 8.3 cm)
2U rack mountable, 3.5 x 19 x 3.25 in.
(8.9 x 48.3 x 8.3 cm)
12 channel 1RU: 1.8 lbs (0.8 Kg)
24 channel 2 RU: 3.6 lbs (1.6 Kg)
Black
Environmental Temperature Operation
Temperature Storage
Relative Humidity 5% to 85% non-condensing
Compliance Standards
41°F to 104°F (0°C to 40°C)
23°F to 122°F (-5°C to 50°C)
FCC Part 15, Industry Canada, CE, RoHS
LISTENWiFi-PLS900 MANUAL PAGE 33
PL-301-A/B WAP Specications
Power Via-PoE
RF Antenna
Physical Antenna Gain
SINR TX Gain
SINR RX Gain
RF Power Output (Aggregate)
Interference Mitigation
Minimum RX Sensitivity
Coverage Area
Power Save Mode
Idle - 4W
Typical - 5.95W
Peak - 10W
Adaptive antenna that provides up to 64 unique
antenna patterns per radio
Full omnidirectional polarization diversity
3dB
Up to 4 dB
3-5 dB (PD-MRC)
25 dBm for 2.4Ghz and 5Ghz
Up to 10 dB
Up to -100 dBm
Open space: 2.4 GHz range of 300 feet (91 m); 5
GHz range of 100 feet (30 m)
Physical obstructions: 2.4 GHz 150 feet (45 m); 5
GHz range of 50 feet (15 m)
Supported
WiFi Capacity
Standards
Frequency
Frequency Bands
Operating Channels (US/
Canada)
Conguration
Wireless Security
Ports LAN Port – PoE
LAN Port – no label
Controls Reset
60 clients
IEEE 802.11a/b/g/n/ac
2.4GHz and 5GHz
IEEE 802.11 b/g/n: 2.4 – 2.484 GHz
IEEE 802.11a/ac: 5.15 – 5.25 GHz; 5.25 – 5.35 GHz;
5.47 – 5.725 GHz; 5.725 – 5.85 GHz
2.4 GHz channels: 1-11
5 GHz channels: 35, 40, 44, 48, 149, 153, 157, 161,
165
Two-stream MIMO 2x2:2
WPA-PSK, WPA-TKIP, WPA2 AES, 802.11i
MDX, auto-sensing 10/100/1000 Mbps, RJ-45, POE
port 802.3 af
MDX, auto-sensing 10/100/1000 Mbps, RJ-45 (not
used)
Quick press reboots the AP. Press and hold for six
seconds resets AP back to factory defaults.
PAGE 34 LISTENWiFi-PLS900 MANUAL
PL-301-A/B WAP Specications
Indicators PWR
DIR
AIR
2.4G & 5G
LAN Ports
O indicates o
Red indicates bootup in process
Green indicates on
(not used) Indicates if the AP is being manage by a
controller
(not used) Indicates AP is connected using a mesh
network
O indicates the WLAN service is down.
Amber indicates the WLAN is up, but no clients are
associated.
Green indicates the WLAN is up and at least one
client is associated.
O indicates link down and ashing light indicates
activity.
Amber + green indicates connected to 10 Mbps
device
Amber indicates connected to 100 Mbps device
Environmental Temperature Operation
Temperature Storage
Relative Humidity
Physical Dimensions (H x W x D)
Weight
Color
Compliance Standards
Conguration PL-301A
PL-301B
Green indicates connected to 1 Gbps device
32°F to 122°F (0°C to 50°C)
-40°F to 176°C (-40°C to 80°C)
10% to 95% non-condensing
1.57 x 6.2 x 6.2 in. (4 x 15.8 x 15.8 cm)
0.77 lbs. (0.35 kg)
White
FCC Part 15, Industry Canada, CE, RoHS, UL 2043
Plenum rated
Fixed IP address 172.30.255.0
DHCP Client
LISTENWiFi-PLS900 MANUAL PAGE 35
PL-200 PoE Specications
Ports LAN Port - POWER + DATA OUT Auto MDI/MDIX, Auto-sensing 10/100/1000
Mbps, RJ-45 supporting CAT5/5e/6 UTP
LAN Port - LAN IN Auto MDI/MDIX, Auto-sensing 10/100/1000
Mbps, RJ-45 supporting CAT5/5e/6 UTP
Performance Range Delivers power up to 328 ft. (100 meters)
Indicators PWR (Power LED) Red and yellow blend indicates that the
power adapter is working properly.
Green indicates that the PoE system has
detected the AP and is suppling power
normally.
Flashing LED indicates abnormal power
supply.
Power Power Supply Type In-line switching supply
Power Supply Input 100-240 VAC, 50-60 Hz
Power Supply Output 48 VDC, 0.5A, 15.4W, (EIAJ-03) 4.75mm (OD),
1.7mm (ID), 8mm (Shaft)
Environmental Temperature Operation 32°F to 104°F (0°C to 40°C)
Temperature Storage -40°F to 158°F (-40°C to 70°C)
Relative Humidty 5% to 90% non-condensing
Physical Dimensions (WxDxH) 0.9 x 3.2 x 2.1 in. (2.4 x 8.08 x 5.4 cm)
Weight 0.22 lbs. (0.1 kg)
Color Black
Compliance Standards IEEE 802.3af, FCC, CE, RoHS
PAGE 36 LISTENWiFi-PLS900 MANUAL
PL-320 Specications (Optional)
External power
adapter
Input
Output
Ports LAN Ports
Console Port
Controls Reset
F/D
Indicators Power
Status
Ethernet Link
110-240VAC
12VDC, 2A
Two auto MDX, autosensing 10/100/1000Mbps, RJ-45
RJ-45
Use the Reset button to restart ZoneDirector
Factory Default button. Press and hold for ve (5)
seconds
Solid Green - ZoneDirector is receiving power
O - ZoneDirector is NOT receiving power
Solid Green - Normal state
Flashing Green - ZoneDirector has not yet been
congured. Log into the web interface, and then
congure ZoneDirector using the setup wizard
Red - ZoneDirector has shut down (but is still
connected to a power source)
Flashing Red - ZoneDirector is starting up or shutting
down
Solid Green or Amber - The port is connected and live
Ethernet Rate
Capacity Managed Aps
Environmental Operating Temperture
Operating Humidity
Physical Dimensions (H x W x D)
Weight
Color
Compliance Certications
Flashing Green or Amber - The port is transmitting or
receiving trac
O - The port has no network cable connected or is not
receiving a link signal
Green - The port is connected to a 1000Mbps device
Amber - The port is connected to a 100Mbps device
O - The port is connected to a 10Mbps device
Up to 75 (with additional licenses)
0º C (32º F) - 40º C (104º F)
20% - 90% non-condensing
3.164 x 15.93 x 25 cm (1 x 6 x 10 in.)
1kg (2.2lbs.)
Black
U.S., Europe, Australia, Brazil, Canada, Chile, Colombia,
Hong Kong, India, Indonesia, Korea, Mexico, New
Zealand, Philipomes. Saido Arabia, Singapore, Thailand,
UAE
LISTENWiFi-PLS900 MANUAL PAGE 37
PL-310 Specications (Optional)
Power Power Consumption
Input
PoE budget
Ports Lan Ports
SFP Ports
Controls Reset
Factory Default
Indicators Per Port (10/100 and
Gigabit)
Per Device
Per PoE Port
Performance Forwarding modes
Bandwidth
147W maximum
100-240VAC/50-60Hz
130W
Eight 10/100/1000Mbps auto sensing Gigabit,
RJ-45
Two 1000M Gigabit Ethernet Switching Ports,
SFP
Press to manually reboot the switch
Press and hold for two seconds to reset switch
back to factory defaults
Link/activity, speed
Power, Fan, PoE Max
PoE Power, PoE fault
Store-and-forward
20GBPS
Network latency
Buer Memory
Address database size
Acoustic noise
Physical Dimensions (H x W x D)
Weight
Color
Compliance Standards
<4ŋs for 64-byte frames in store-and-
forward mode for 1000Mbps to 1000Mbps
transmission
512KBytes per system
4,000 media access control (MAC) addresses
per system
<38dBA
43 x 328 x 169 mm (1.7 x 12.91 x 6.65 in.)
1.68kg (3.7 lbs.)
Black
CE EN 55022, EN 61000, EN 55024
FCC Part 15 Class A
VCCI Class A
C-Tick
KCC
PAGE 38 LISTENWiFi-PLS900 MANUAL
RU EAU
Warranty Information
Listen Technologies Corporation (Listen) warrants its ListenWiFi System (PL-900, PL-400, PL-320, PL-310,
PL-301) to be free from defects in workmanship and material under normal use and conditions for 2
years from the date of purchase. All other products and accessories are warranted for 1 year from date
of purchase.
This warranty is only available to the original end purchaser of the product and cannot be transferred.
Warranty is only valid if warranty card has been returned within 90 days of purchase. This warranty is
void if damage occurred because of misuse or if the product has been repaired or modied by anyone
other than a factory authorized service technician.
Warranty does not cover normal wear and tear on the product or any other physical damage unless the
damage was the result of a manufacturing defect. Listen is not liable for consequential damages due to
any failure of equipment to perform as intended.
Listen shall bear no responsibility or obligation with respect to the manner of use of any equipment sold
by it. Listen specically disclaims and negates any warranty of merchantability or tness of use of such
equipment including, without limitation, any warranty that the use of such equipment for any purpose
will comply with applicable laws and regulations. The terms of the warranty are governed by the laws of
the State of Utah, United States of America.
In the rst ninety days after purchase, any defective product will be replaced with a new unit. After
ninety days, Listen will at its own discretion either repair or replace with a new unit or a unit of similar
type and condition. Product that is not covered under warranty shall be repaired or replaced with a unit
of similar type and condition based on a at fee. Contact Listen for details.
This limited warranty, prices, and the specications of products are subject to change without notice.
LISTENWiFi-PLS900 MANUAL PAGE 39
Technical Support Contact
If technical service is needed, please contact Listen. Pre-authorization is required before returning
Listen products. If products were damaged in shipment, please contact the carrier, then contact Listen
for replacement or repair requirements payable by the carrier. Listen’s corporate headquarters are
located in Bludale, Utah U.S.A. and are open Monday through Friday, 8am to 5pm Mountain Time.
LISTEN TECHNOLOGIES
14912 Heritage Crest Way
Bludale, Utah 84065-4818
U.S.A.
+1.801.233.8992
+1.800.330.0891 North America
+1.801.233.8995 Fax
support@listentech.com
www.listentech.com
PAGE 40 LISTENWiFi-PLS900 MANUAL
20160310
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