Linsys SPA 2102 Quick Reference Manual

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8x8 Vir tual Oce features are access ed from your analog ph one using Flash and * codes.

• Flash refers to use of a Flas h button. If you

don’t have a Fl ash button on your ph one, you

can create the s ame eect by quickly ta pping

the on-hook sensor on your phone as if you

were quickly h anging up and then pic king up

again.

• The * refers to use of t he * button on your

phone’s dia l pad.

Basic Calling

Placing a Call

Extension to extension

Dial the ex tension number and pi ck up the handset

or press the speakerphone button (if your phone

has a speakerphone).

Outbound calls

Dial the phone number and pick up the handset or

press the speakerphone button (if your phone has

a speakerphone).

• Local Call – (Phone Number)

• Long Distance – (Area Code) (Phone Number)

• International – 011 (Country Co de) (Phone

Number)

Calling through Virtual Oce Online

Login to your Vi rtual Oce Online acco unt and change you r I’m calling from: statu s to Desk Phone, click on th e phone number of a contac t,

then pick u p the call from your desk p hone and

wait for the ca ll to connect.

Answering a Call

New call

Pick up the handset or press the speakerphone

button (if your phone has a speakerphone).

While on another call (call waiting)

1. Press Flash to retri eve a new incoming call

after hear ing the call waiting tone . The rst call

will automat ically be placed on hold

2. To alternate between th e two calls,

press Flash

Ending a Call

Hang up your handset (or speakerphone).

Voicemail

Listen to voicemail

1. Dial 555 from yo ur phone (or Dial 500 from

another phone in your company PBX) or

dial your enti re phone number from a ny

other phone

• From your own p hone (after dialing 555)

just enter your v oicemail password and press # again

• When dialing from another phone, enter

your extension number, press #, enter your

voicemail pa ssword and press # again

2. After connecting, follow the recorded

announcements to access your

voicemail acco unt

Forwarding voicemail

1. When listeni ng to a voicemail, press 0 to access

voicemail options

2. Press 2 and e nter an exten sion number to

forward the voicemail to another extension

Call Transfer

Cold Transfer (Blind Transfer)

Transfer a call to a secon d number without

speaking to the second party.

To cold transfer a call to a new number

1. Press Flash. T his puts the rst cal ler on hold

2. Enter the second number

3. Hang up to complete the transfer (before the

second party answers)

Warm Transfer

Transfer a call to a secon d number, after rst

speaking to the second party.

To warm transfer an existing call to a

new number

1. Press Flash. T his puts the rst cal ler on hold

2. Dial the second number

3. Talk to the second par ty

4. Hang up to complete the transfer

Conference Call

Conferencing a llows you to join two caller s into a

conference via your phone.

When a call is already in progress

1. Press Flash

2. Dial the second call

3. After the seco nd call answers, press Flash to

join the cal ls into a 3-way conference

When no calls are in progress

1. Dial the r st caller on the line

2. Follow the s teps above

Ending a conference

To end a conference, just han g up.

Hold

If your pho ne has a hold button, u se it to put calls

on or o hold .

If your pho ne does not have a hold but ton:

1. Press Flash whe n on a call

2. The call will b e placed on hold and the n you can

hang up as so on as you hear the dial ton e

3. To retrieve your held call , pickup the handset o r

speakerphone

Note: If you hav e a call on hold, and receive a

second call , you can alternate betwee n the two calls by pre ssing Flash. However, if you

have a call on ho ld and you make a second outbound call, pressing Flash will create a

3-way call.

Quick Reference Guide

for the Linksys SPA 2102 ATA with your analog phone

Page 2

Call Waiting

When on an ac tive call if call waitin g is enabled you

will hear a cal l waiting tone.

• To accept the call, press Flash ( your original

call is placed o n hold)

• To ignore the call, do n othing , and the call will

be forwarded to voicemail or your designated

“call forward n o answer” setting

After accepting a call waiting call, you can:

• Use Flash to alterna te between yo ur original

call and you r new call

• The other ca ll will always be placed on ho ld

when talking to the alternate party

To disable call waiting

• Lift you r handset and dial *57

• You will no longer h ear the call waiting tone

when there is a n incoming call while you a re

on a call

• Your second inco ming call will be forward ed to

voicemail

To re-enable call waiting

• Lift you r handset and dial *56

• You will now hear th e call waiting tone when

there is an inco ming call while you are on a ca ll

Redial

To redial a call

1. Pick up the handset or press the

speakerphone button (if you r phone has a

speakerphone)

2. Dial *07

Return Last Call Received

To return the last call received:

1. Pick up the handset or press the

speakerphone button (if you r phone has a

speakerphone)

2. Dial *69

Make an Anonymous Call

This will blo ck your caller ID to your call ed party

and show “Anony mous / Restricted ”

1. Pick up the handset or press the

speakerphone button (if you r phone has a

speakerphone)

2. Dial *67 plus the phone number

Call Forwarding

8x8 recomm ends you control your call fo rwarding

setting s through Virtual O ce Online

(http://virtualoce.8x8.com), because i t is

network-ba sed, always active, a nd can be changed

from anywh ere you have access to a computer

with an Intern et connection.

You can also use ph one-based call for warding,

which is onl y active when your pho ne is powered

and connec ted, and can be chan ged when you are

at your phon e.

Forward All Calls (phone-based instructions)

To forward all calls to anot her number:

1. Pick up the handset or press the

speakerphone button (if you r phone has a

speakerphone)

2. Dial *72

3. Dial the nu mber you want to forward all ca lls to

4. Wait for the conrming beeps and then

hang up

To turn o forwarding a ll calls to another numbe r:

1. Pick up the handset or press the

speakerphone button (if you r phone has a

speakerphone)

2. Dial *73

3. Hang up

Forward No Answer (phone-based instructions)

To forward calls to anoth er number when you do

not answer you r phone (after 4 rings):

1. Pick up the handset or press the

speakerphone button (if you r phone has a

speakerphone)

2. Dial *92

3. Dial the nu mber you want to forward call s to

when you do n ot answer th e call in 4 rings

4. Wait for the conrming beeps and then

hang up

To turn o forwarding c alls to another number

when you do n ot answer th e call in 4 rings:

1. Pick up the handset or press the

speakerphone button (if you r phone has a

speakerphone)

2. Dial *93

3. Hang up

Note:

The 8x8 d efault setting is to forw ard calls

to voicemail wh en you do not answer in

3 rings. Using this phone-based feature

will overri de that default. Your calls wil l no

longer be fo rwarded to your voicema il but

to another nu mber that you specif y if you

don’t answ er in 3 rings.

If you turn o yo ur Forward No Answe r

feature using * 93, your settings will rever t

back to forw arding calls to voicemail wh en

you don’t an swer in 3 rings (unless you

have specied another number using

Virtual Oce Online.)

DND (Do Not Disturb)

Activating DND prevents incoming calls from

ringing your phone.

Turn on DND: Press *78 to activate.

Turn o DND: Press *79 to turn it o.

Intercom Call

An intercom call wi ll go directly to the calle d

party ( if their phone sup ports intercom calls) and

automatically answers after one ring without the

called party answering the phone.

To make an intercom call:

• Dial *64 + xxxx (where xxxx is th e

destination number for the intercom call).

Note: Dial th e xxxx immediately a fter the *64; do

not wait for a seco nd dial tone.

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