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Fibe Modem
Reference Guide
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Bell Internet Service Agreement
Use of the Bell Internet service is subject to the terms and conditions of
the applicable Bell Internet Service Agreement. By installing and/or using
the service, you are accepting these terms and conditions. The Bell Internet
Service Agreement is included in your installation kit and is available at
bell.ca/agreements. If you do not agree with these terms and conditions,
refer to the Refund/Cancellation Policies section of the Bell Internet Service
Agreement for information on cancelling the service.
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Welcome to
Bell FibeTM Internet
Thank you for choosing Bell. From now on you’ll enjoy, the fastest upload
speeds in market, largest fibre optic network, our fastest download speed to
date, proactive monitoring of the network to ensure reliable performance,
and the fastest wireless standard for home network.
The following information will help you get online, communicate with friends
and family, and get everything you need for a complete Internet experience.
Getting Started
A Bell technician will come to your home to professionally install your
Bell Fibe Internet service.
Your personal account information was provided to you when you
purchased Bell Fibe Internet service. It includes your user ID (b1#) and
access password. Be sure to write this information down and keep it
available for future use.
Email
With Bell Mail, you will be able to send and receive email from anywhere.
You can create a Bell email address during the online activation process. Bell
Internet Customer Service will email you from time to time with important
news and helpful information about updates and changes to your Bell Fibe
Internet service.
Assistance
For what’s new with your service, billing and support, visit
bell.ca/internetstart. For further assistance or technical support,
call 310-SURF (310-7873).
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Table of contents
Bell Fibe Internet personal account details 5
Customer support quick reference 6
Setting up your wireless connection 7
Modifying your wireless settings 9
How to set an admin password 11
How to change existing wireless settings 13
How to reboot your Wireless Access Point device 16
Reset the device to factory defaults 18
Tips & troubleshooting 20
Using dial-up access 22
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Bell Fibe Internet
personal account details
Keep these important details for your reference.
Visit bell.ca/service for additional information.
Used for:
• Accessing and creating Bell email accounts
Bell Internet personal account
User ID:
b1
_______________________________________________________________________________________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________
My Bell profile
Bell.ca username:
_______________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________
Wireless Home Network (Original settings located on underside of the Wireless Access Point device)
Network name (SSID):
Default: linksys
_______________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________
Home Network administrator password:
Default username: admin
Default password: admin
My new password:
_______________________________________________________________________________________________________________________________
Used for:
• Connecting your computer to the Internet
• Contacting customer service
• Registering on bell.ca
• Accessing your Bell Internet personal
web space
Used for:
• Connecting to your wireless network
• Protecting your wireless network from
unwanted access
Used for:
• Accessing your Wireless Access Point
device’s firmware
Used for:
• Viewing your Internet usage
• Managing your bill online
• Free Wi-Fi Internet access at Starbucks
Case sensitive
Case sensitive
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Customer support
quick reference
Bell online service bell.ca/service
Help with your services
My Internet bell.ca/myinternet
Manage your Bell account online
Internet check up bell.ca/internetcheckup
Automated troubleshooting tool
Internet security and service bell.ca/securityandinternet
Protect yourself and computer while online
Service status bell.ca/servicestatus
Online status updates
Service demonstration video bell.ca/servicedemo
Live support bell.ca/livesupport
Telephone support
Internet service assistance 310-SURF (310-7873)
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Setting up your
wireless connection
Follow these instructions to setup your wireless connection. Before you
begin, ensure the Ethernet cable from the Bell Fibe modem is connected to
the Ethernet port on the back of the Wireless Access Point device.
Windows 7
- Click on the wireless bar located at the right hand side of the system bar.
- The list of available wireless networks appears with your network name.
Click Refresh network list if yours does not appear. This may take a few
minutes if you just plugged in the device.
- Select your network name, and click Connect.
- Type your 8-digit WPA2 key (see underside of Wireless Access Point
device) in the Security key box, click OK.
Windows Vista
- Click Start, then Connect to.
- Your network name will appear. If not, click the two arrows in the top
right corner. This may take a few minutes if you just plugged in the
device.
- Type your 8-digit WPA2 key in the Security key or Passphrase text box.
- Click Connect.
Windows XP
- Click the Wireless networks detected message or double-click the icon in
your system.
- Your network name will appear. Double click it. This may take a few
minutes if you just plugged in the device.
- In the wireless network connection box, type in your 8-digit WPA2 key.
- Click Connect.
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continued
Mac 10.4 – 10.6
- Click on the Airport icon.
- Your network name will appear. If not, click the Airport icon again.
This may take a few minutes if you just plugged in the device.
- Click on your network name in the list.
- Type your 8-digit WPA2 key in the Password text box.
- Click OK.
For more information on creating a Wireless Home Network,
visit bell.ca/wirelessnetworking.
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