Linksys 7920 User Manual

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Phone Guide

Cisco Wireless IP Phone 7920 for Cisco CallManager

INCLUDING LICENSE AND WARRANTY

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Cisco Wireless IP Phone 7920 for Cisco CallManager

CHAPTER

Cisco Wireless IP Phone 7920 for Cisco CallManager iii

1 Getting Started 1

How to Use this Guide 2 Safety and Performance Information 4 Battery Safety Notices 6 Accessories for the Cisco Wireless IP Phone

7920

Installing the Battery 10 Charging the Phon e Battery 12

2 Overview of the Cisco Wireless

IP Phone 7920

Powering On th e Phone 18 Main Screen and Display Indicators 19 Shortcut Keys for P hone Functions 20 Document Conven tions 22 Using the Phon e M en us 23 Setting the LEAP U se rname and Password 24

Setting the User name or Password 24

Entering and Editing Text 25

CHAPTER

3 Basic Call Handling 27

Placing Calls 27 Answering and Endi ng Calls 29 Muting Calls 29 Adjusting the Speak er Volume 30 Placing Calls on Hold 31 Transferring Calls 32 Making Conference Calls 33 Making Meet-Me Conference Calls 34 Forwarding Your Cal ls to Another Number 35

4 Using Advanced Call Features 37

Parking and Retrieving Parked Ca l l s 37 Redirecting a Ringing Call to Your Phone By Using

Call PickUp

Understanding S har ed Lines 39

5 Using the Phone Book and

Speed Dial Features

Using the Phon e Book 41 Adding or Changing Entries in the Phone Book 42 Configuri ng Speed Dial Hot Keys 45

6 Using Voice Messaging and

Call History Logs

Playing Voice Messages 49 Viewing and Placing Calls from the Call His t ory

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CHAPTER

7 Using and Changing Prof i le s 53

Options for Profile Settings 54 Configuring Profiles 55

8 Customizing Phone Set t in gs and

Viewing Phone Status

Change Phone Set tings 59

Changing Ring Tone Settings 60 Changing Phone Display Settings 61 Changing Phone Access Settings 62

Viewing Phone Status 64

Cisco One-Year Limited Hardware Warranty

Terms

Cisco Wireless IP Phone 7920 for Cisco CallManager v

vi 78-14564-03

CHAPTER

Getting Started

Before using your Cisco Wireless IP Phone 7920, make sure that the f ollo wi ng ite ms are in the b ox:

• Cisco Wireless IP Phone 7920

• Standard battery

• Power supply

• Cisco Wireless IP Phone 7920 Guide

• Regulatory Compliance and Safety Information

for the Cisco Wireless IP Phone 792 0

• Cisco Wireless IP Phone 7920 Accessory Guide

Inform your system administrator or supplier if any items are m iss i n g .

Note The radio frequency (RF) for t his ph one is

configured for a specific regulatory domain. If you use this phone outside of its regulatory domain, the phone will not func ti on properly, and you might vi olate loc al regulations.

Cisco Wireless IP Phone 7920 for Cisco CallManager 1

How to Use this Guide

This guide provides you with an overview of the features that are available on your phone. For information about common tasks , re fer to the following table. Contact your system administrator if you have problems or need more infor matio n about your phone.

If you want to... Then...

Review safety information

Install the battery

Charge the battery

Use your phone

Set LEAP password

Understand the phone screen

Make calls

Change the speaker volume

See the “Safety and Performance Information” section on page 4.

See the “Installing the Battery” section on page 10.

See the “Charging the Phone Battery” section on page 12.

Start with the “Overview of the Cisco Wireless IP Phone 7 920” section on page 15.

See the “Setting LEAP Password” section on page 24.

See the “Main Screen and Display Indicators” section on page 19.

See the “Placing Calls” section on page 27.

See the “Adjusting the Speak er Volume” section on p age 30.

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If you want to... Then...

Put calls on hold

See the “Placing Calls on Hold” section on page 31.

Transfer calls

See the “Transferring Calls” section on page 32.

Mute calls

See the “Muting Calls” section on page 29.

Make conference calls

Listen to voice messages

Set up speed dial

See the “Making Conference Calls” section on page 33.

See the “Playing V oice Message s” section on page 49.

See the “Configuring Speed Dial Hot Keys” section on page 45.

Lock and unlock the phone

Choose ring types for different conditions

Set up a personal phone book

Change ring tones

See the “Changing Phone Access Settings” section on page 62

See the “Configuring Profiles” section on page 55.

See the “Using the Phone Book” section on page 41.

See the “Changing Ring Tone Settings” section on page 60.

Change phone display settings

Get information about phone accessories

See the “Changing Phone Display Settings” section on page 61.

See the “Accessories for t he Cisc o Wireless IP Phone 7920” section on page 9.

Getting Started

Cisco Wireless IP Phone 7920 for Cisco CallManager 3

Safety and Performance Information

Before installing and using your phone Cisco Wireless IP Phone 7920 read th e foll owing s afet y not ices.

Warning

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

Read the installation instructions before connecting the system to the power source.

This equipment will not be able to ac cess emergency services during a power outage because of reliance on utility power for normal operation. Alternative arrangements should be made for access to emergency services. Acces s to

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Getting Started

emergency services can be affected by any call-barring function of this equipment.

Warning

The use of the Cisco Wireless IP Phone 7920 in hazardous environments such as areas where high levels of explosive gas may be pr esent is n ot recommended. Check with the site sa fety engineer before using any type of wireless device in such an environmen t.

The plug-socket combination must be accessible at all times, because it serves as the main disconnecting device.

This product requires short-circuit (overcurrent) protection, to be provided as part of the building installation. Install only in accordance with national and local wiring regulations.

Cisco Wireless IP Phone 7920 for Cisco CallManager 5

Battery Safety Notices

These battery safety notices apply to the batteries that are approved by the Cisco Wireless IP Phone 79 20 manufacturer.

Warning

There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Do not dispose of the battery pack in fire or water. The battery may explode if placed in the fire.

Caution The battery pack is intended for use only

with this device.

Caution Do not disassemble, crush, puncture, or

incinerate the battery pack.

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Getting Started

Caution To avoid risk of fire, burns, or damage to

your battery pack, do not allow a metal object to touch the battery contacts.

Caution Handle a damaged or leaking battery with

extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attent ion .

Caution Do not charge the battery pack if the

ambient temperature exceeds 104 degrees Fahrenheit (4 0 deg ree s Cel sius ).

Caution Do not expose the battery pack to high

storage temperatures (above 140 degree s Fahrenheit, 60 d e g re es Ce ls iu s) .

Cisco Wireless IP Phone 7920 for Cisco CallManager 7

Caution When discardi ng a ba tte ry pa ck, c onta ct

your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries.

Caution To obtain a replacement battery, contact

your local dealer. Use only the batteries that have a Cisco part number.

Standard battery—CP-BATT-7920-STD Extended us e ba tt er y —CP- BATT-7920-EXT

Caution Only use the Cisco power supply that was

provided with your phone. If you need to replace your power supply , refer to the list of Cisco part numbers.

North America—CP-PWR-7920-NA Central Europe—CP-PWR-7920-CE United Kingdom—CP-PWR-7920-UK China—CP-PWR-7920-CN Japan—CP-PWR-7920-JP

T o see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and

Safety Information for the Cisco Wireless IP Phone 7920 document that accompani ed this

product.

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Getting Started

Accessories for the Cisco Wireless IP Phone 7920

The following phone accessories ar e availabl e for your phone:

• Standard and extended batteries

• Power supplies for various region s

• Desktop charger

• Standard wired earphone

• Carrying cases

For a complete list of accessories, refer to the Cisco Wireless IP Phone 7920 Accessory Guide that is included in the phone box.

Cisco Wireless IP Phone 7920 for Cisco CallManager 9

Installing the Battery

You must install and charge the battery before you can use the Cisco Wireless IP P hone 792 0. To install or remove the battery, follow these steps.

1. To install the battery, insert the battery catches (as shown in Figure 1-1) in the c orres ponding slots at the bottom of th e Ci sco Wireles s IP Phone 7920. Make sure that the me tal contacts on the battery and the phone are facing each other.

2. Press the battery to the body of the phone until it locks into place.

3. T o remove the battery, press down on the locking catch, then lift and remove th e batter y.

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Getting Started

Figure 1-1 Installin g and Removing the Battery

79675

1 Locking catch—Press to release the battery. 2 Catches—Insert these into the slots near the

bottom of the phone at batte ry ins talla tion .

3 Metal contact— Matc h the c onta ct on the

battery to the co ntact on t he phone .

Cisco Wireless IP Phone 7920 for Cisco CallManager 11

Charging the Phone Battery

The Cisco Wireless IP Phone 7920 is power ed by a rechargeable battery. To charge the battery, follow these steps:

1. Connect the cable from the power supply to the outlet in the phone.

2. Connect the power supply to an AC wall outlet as shown in Figure 1-2.

If the phone is turned off, the screen displays the message, “Battery Charging.” When the battery is charged, “Charging Complete” dis plays.

If the phone is turned on, th e battery i ndic ator bar blinks and displays the curr ent po wer leve l. When the battery is charged, th e indi cator bar stops blinking.

3. When the battery is fully charged, disconnect the charger from the phone, and unplug the po wer cord from the AC w all out let.

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Getting Started

Figure 1-2 Charging t he Phone Battery

DEF

MNO

ABC

JKL

WXYZ

GHI

TUV

PQRS

79676

Tips

• The phone detects when the battery power le vel is low and displays the warning message, “Battery Low” with the warning tone specified in your profile.

Cisco Wireless IP Phone 7920 for Cisco CallManager 13

• The standard battery requires about 3.5 hours to

become fully charged and provides up to 3.5 hours of active service time or 21 hour s of standby time.

• The extended battery provides up t o 4.25 hou rs of active service time or 30 hours of standby time. The battery becomes fully charged in about 4.5 hours. For more information about charging th e battery , refer to the “Desktop Charger” section in the Cisco Wireless IP Phone 7920 Accessory Guide.

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CHAPTER

Overview of the Cisco Wireless IP Phone 7920

The Cisco Wireless IP Phone 7920 pr ovides th e following features:

• Wireless access to your corporate phon e extension and phone services

• Multiline appearances

• Up to eight speed dial hot keys

• Caller ID for incoming calls

• Call handling features such as forward, transfer,

hold, call park, conferenc e, call pic kup , and group pickup

• Softkey access to menus and your per sonal phone book

• Choice of profiles for pers onal us e

Figure 2-1 on page 16 shows the Cisco Wireless IP Phone 7920. The ca llo ut table d escri bes t he functions of the keys on the phone .

Cisco Wireless IP Phone 7920 for Cisco CallManager 15

Figure 2-1 Cisco Wireless IP Phone 7920

1 5

PQRS

4 7

16 78-14564-03

DEF

ABC

MNOGHI

JKL

WXYZ

TUV

7920

74962

Overview of the CiscoWireless IP Phone 7920

Left and right softkeys—Activates the

item in the label abo ve the soft ke y.

2 Answer/Send (green) key—Answers a

call or dials a number.

3 Number keys (0-9)—Use these to enter

numbers and characters. Number keys (2-9)—Use these to

ABC

activate Speed Dial hot keys.

4 Asterisk (*) key—Toggles between ring

and vibrate mode. Toggles between upper and lower case.

See the “Entering and Editing Text” section on page 25.

5 Arrow key—Moves from one function

to another. This guide uses these directional arrows , , , or .

6 Power/End (red) key—Turns the phone

on or off, silences a ringing call, or ends a connected call. See the “Answering and Ending Calls” section on page 29.

7 Pound (#) key—Toggles between

locking and unlocking the keypad. Allows you to access special characters

when you are entering text.

Cisco Wireless IP Phone 7920 for Cisco CallManager 17

Powering On the Phone

To turn the phone on, press and hold the key for two to three seconds. The phone au thenti ca tes, then associates with a wireless access point, and connects to the IP telephony network. In a Cisco Light Extensible Authent ication Pr otocol (L EAP ) environment, you might have to set the LEAP password. See the “Setting the LEAP Username and Password” section on page 24 for more information.

After connecting to the ne two rk, th e phone di splays the main screen, as shown in Figure 2-2. The phone is in standby mode and is ready to place or receive calls. The signal icon in the upper r ight c orner shows t he strength of the signal between the ac cess poi nt an d your phone. Your phone must have an adequate signal before you can place or receive calls. The icon displays six vertical bars for a strong signal. If the icon displays fewer than three bars, the signal is weak.

Tips

• When the phone receives a weak signal, the phone displays this warning message, “Weak signal detected” and sends a warning tone or vibration as specified in your active profile. See the “Configuring Profiles” section on page 55 for more information.

• To secure your phone, yo u can ac tivate a ph one lock password. See the “Changing Phon e Acc ess Settings” section on page 62 for more information.

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Overview of the CiscoWireless IP Phone 7920

Main Screen and Display Indicators

Figure 2-2 shows the icons that di splay in the main screen in standby mode.

Figure 2-2 Main Screen

1 Battery icon—Shows level of c harge in batte ry 2 Vibration icon—Indicates vibration mode 3 Key lock icon—Indicates ke ypad is locke d 4 Signal icon—Shows degree of signal strength 5 Extension numbers—Identi fy eac h pho ne lin e 6 Right softkey label—Displays th e idle s oftkey

(PhBook) or, during a call, displays a feature

7 Left softkey label—Displays Menu or a feature

option during a call

8 Welcome message—Shows modifiable message

Cisco Wireless IP Phone 7920 for Cisco CallManager 19

Shortcut Keys for Phone Functions

The phone keypad provides the following shortcuts to frequently used functions.

Shortcut Key Function Notes

Locks or unlocks the phone keypad

Toggles between ringing and vibrating mode

Press and hold the key. The icon displays at the top of the Main screen.

Press and hold the key to toggle key lock off. The screen displays the “Keylock Off?” prompt, then press OK. The icon disappears.

Press and hold the key. The screen displays “Vibration On” and the icon appears at the top. The phone does not ring in vibrating mode.

To switch back to the ring mode, press and hold the key. The screen displays “Vibration Off,” and the icon disappears.

The default setting is “r ing mode.”

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Overview of the CiscoWireless IP Phone 7920

Shortcut Key Function Notes

Accesses voice messaging

Accesses the speaker volume adjustment

Press and release the key. The phone connects to your voice messaging system.

Press and release the arrow on the navigation key to access the speaker volume adjustment screen. Increase the volume by pressing or decrease th e v olu me b y pressing .

ABC

2–9

Tips

Activates the speed dial number

Press and hold one of the numeric keys (2 –9) f or th e speed dial number that you want to use.

• To make the phone vibrate and ri ng, use t he Profiles menu. See the “Option s for Pr ofile Settings” section on page 54 for information.

• T o access the volume adjust ment when you are on line 2, you must press twice.

Document Conventions

To simplify the inst ructions for using ph one feat ures and for changing phone settings, this guid e uses t he following conventions and terms.

Action Keys Navigation Instruct io ns in This Guide

Using or

softkeys

with labels

Using the or arrows

Using the “Select” softkey

Using menus and options

When you must press th e soft k ey f or a menu, feature, or action la bel, t his guide states: Press (softkey label).

Example: Press PhBook To move left or right between menu

tabs or softkey labels, this guide states: Use or to switch to (i te m na me).

Example: Use or to switch to th e

Using the Phone Menus

The phone menus provide access to phone features and settings. When you press Menu, the name of th e first menu displays on your phone screen with a set of overlapping tabs for the ot her phone menus.

To access a specific menu, press or until you see the desired menu name, such as Directory. Press Select (by using ). Use or to scroll between the menu options.

To choose a menu optio n, s uch as Spe ed Dial in the Directory menu, scroll to Speed Dial and press Select.

This table lists refere nce inf or mation for t he phone menus.

Menu Section in Phone Guide

Directory “Using the Phone Book and

Speed Dial Features” section on page 41.

Messages “Playing Voice Messages”

section on page 49.

Call History “Viewing and Placing Calls

from the Call History Menu” section on page 50.

Profiles “Using and Changing Profiles”

section on page 53.

Services This menu is not available.

Cisco Wireless IP Phone 7920 for Cisco CallManager 23

Menu Section in Phone Guide

Phone Settings “Customizing Phone Se ttings

and Viewing Phone Status” section on page 59.

Network Config “Setting the LEAP Username

and Password” section on page 24.

Your system administrator can provide you with information about network configuration settings.

Setting the LEAP Username and Password

When powering on your phone for the first time, you might need to set your LEAP user name and password. Your administrator c an pr ovide LEAP in for mation .

You must access the Ne twork C onfigur atio n menu and navigate to the 802.11b Confi guration opt ions. Use the following steps to set your username and password.

Setting the Username or Password

1. Press Menu, then press or until you see t he

Network Config menu, and press Select.

2. Scroll to 802.11b Configuration and press Select.

3. Scroll to LEAP and press Select.

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Overview of the CiscoWireless IP Phone 7920

4. Scroll to Username or Password and press Select.

5. Press Edit and enter your username or password.

See the “Entering and Edi tin g Text” section on page 25, for assistance.

Note The LEAP password entry can be up to

32 characters.

6. Press OK to confirm the changes, th en press Back several times to return to the main screen.

Entering and Editing Text

You can enter characters, numbers, and special characters for passwords and phone b ook ent ries. When you press a numeric key on the ke ypad, each press moves to another character choice.

If you want to... Then...

Enter characters

Enter numbers

Press the numeric key once to enter the first character. Press it twice to enter the second character or press it three times to enter the third character.

Press the numeric key four ti mes to enter the number.

Cisco Wireless IP Phone 7920 for Cisco CallManager 25

If you want to... Then...

Delete the last character

Delete the entire string

Use upper case characters

Press Clear once to delete the last character or number in the string.

Press and hold Clear to delete the entire text or number str ing.

Press to switch between uppercase and lowercase. or

of the screen to indicate the case.

Enter a space

Press or to enter a s pa c e between cha rac ter s.

Enter special characters and symbols

Press . Doing so displays t he symbol table, as shown in Figure 2-3. Use , , , or to select the desired symbol . Press Use to insert the symbol into text.

Cancel editing mode

Figure 2-3 Symbol Table

Press Back a s need ed to re turn to the menu option or main screen.

appears on the right corner

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CHAPTER

Basic Call Handling

Basic call-handling tasks such as placing, answering, transferring, and conferencing calls are available to most phone users.

Placing Calls

If you want to... Then...

Dial a phone number

Delete the last digit dialed

Place the call

Place the call on a secondary line

Redial the last dialed number

Enter the phone number using the numerical keys.

Press Clear to delete the last dialed digit.

To delete the entire dialed number, press and hold Clear.

After dialing, press (green key) to place your call.

Before or after dialing the number , press to change to another line and press to make the call.

Press to swit c h t o Redial, then press Redial to make the call.

Cisco Wireless IP Phone 7920 for Cisco CallManager 27

If you want to... Then...

Redial a number from the list of previously placed calls

Press to display the list. Scroll to the desired phone number and press to make the call.

The previously placed cal ls li st contains 10 records.

Dial a phone number from your phone book

Press PhBook and scroll to the desired entry. Press to dial the number.

See the “Using the Phone Book” section on page 41 for more information.

Speed dial a phone number using a Speed Dial hot key

Press and hold (2-9) for the Speed Dial number that you want to use. The phone displays and dials the number stored for that hot key.

See the “Configuring Speed Dial Hot Keys” section on page 45.

Place a call when another call is active

Press Hold to hold the active call, then press or to switch to New Call and press it. Dial, redial, or speed dial a n umber.

ABC

Tips

• If you make a mistake while entering a p hone number, press Clear to erase one or more digits.

• To redial the last numbe r, you can also press two times.

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Basic Call Handling

Answering and Ending Calls

If you want to... Then...

Answer a call

Silence the ring for an incoming call

End the call

Press and release (green key) to connect to the incoming call.

Press (red key) to silence the ringing. The call continues silently, then forwards to t he no answer target, such as voice messaging or another phone.

Choose EndCall or (red key) to hang up.

Muting Calls

To turn off the micro phone on your phon e, you can use the Mute fe atur e.

If you want to... Then...

Mute the call

Cancel the mute

During a call, press MuteOn. The label changes to MuteOff.

Press MuteOff. The label changes to MuteOn.

Cisco Wireless IP Phone 7920 for Cisco CallManager 29

Adjusting the Speaker Volume

If you want to... Then...

Change the volume during a call

Change the volume for your calls

Adjust the volume

Tip

To maintain the s pe aker volum e adj ust ment af te r powering off the phone, see the “C hange the speaker volume for the active profile” sect ion on page 57.

Press to adjust the speaker volume for a call on line 1. Pres s

twice for a call on l ine 2.

Press or until you see Volume and press it to start adjustin g the speaker volume.

Increase the volume by pressing or decrease the volume by pressing as shown in Figure 3-1. Volume setting remains until you power off t he phone.

Figure 3-1 Adjusting the Speaker Volume

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Basic Call Handling

Placing Calls on Hold

You can have only one active call at a time, s o you must place calls on hold while you answer another call.

If you want to... Then...

Place a call on hold

Resume a held call

Choose between two connected calls

During a connected call, press Hold. The label changes to Resume.

Press Resume to reconnect to a holding call.

Scroll between different cal l s t hat are displayed on the screen. See Figure 3-1.

Tip

Avoid putting a conference call on Hold because activating Hold usually generates music.

Cisco Wireless IP Phone 7920 for Cisco CallManager 31

Transferring Calls

You can transfer a connec ted call er t o anothe r party by using the T ransfer feature. The target is the number that receives the transferred call.

If you want to... Then...

Transfer a call without talking to the transfer recipient

Talk to the transfer recipient before transferring the call

During a call, press or to switch to Trnsfer and press it. Enter the target phone numbe r. When you hear the call ringing, press or , then press Trnsfer again to complete the transfer operation.

During a call, press or to switch to Trnsfer and press it. Enter the target phone numbe r and wait for the call recipient to answer . I f the recipient a ccepts the call, press or then press Trnsfer again.

If the recipient refuses the call, press Resume to return to the original call.

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Basic Call Handling

Making Conference Calls

Conference calling allows from three to sixteen parties to particip ate s imult aneousl y in a c all. Your Cisco IP Phone supports several types of conference calls depending on your configu ration. The sof tkeys identify which methods are available on your phone:

• Confrn—To establish standard conferences by calling each participant. Standard conference calling is available on most phones.

• Meet-Me—To host a conference requiring that participants call an established number at a specific time. Your system administrat or m ust configure this special feature for you.

If you want to... Then...

Set up a standard conference call by calling participants

During a call, press or to switch to Confrn. To add another party to the call, press Confrn (press or to find softkey) and enter the participant’s phone number.

After the call connects and you have spoken to the participant, press Confrn again to add the party to your conference call.

Follow this procedu re to add ea ch participant to the conference call.

Cisco Wireless IP Phone 7920 for Cisco CallManager 33

If you want to... Then...

Drop the last participant added to the conference

During a conference call, press or to switch to Rm Ls tC and press the softkey.

You can only remove participants if you initiated t he confer en ce call.

End a standard conference call

Tip

Choose EndCall or to end the conference call.

The number of parties that you ca n ad d to a conference call is s et b y your sy stem adm inistr ato r.

Making Meet-Me Conference Calls

A Meet-Me conference al lows partic ip ants t o dial a Meet-Me conference number at a pre-determined time to join the conference call.

If you want to... Then...

Establish a Meet-Me conference

Contact your system administrator for the Meet-Me conference number.

Press or to switch to MeetMe. Press MeetMe and dial the Meet-Me conference number.

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If you want to... Then...

Connect to a Meet-Me conference call

Tips

• A Meet-Me conference call requires a special conferen ce n u mb er t h a t yo ur sy s te m administrator preconfigures for th is purpos e.

• You do not need to press Confrn t o connect to a Meet-Me conference call.

Dial the Meet-Me conference number provided by the conference initiator.

You are connected to the conference after the conference initiator has dialed i n and established the confe rence .

Basic Call Handling

Forwarding Your Calls to Another Number

You can use the Call For ward All feat ure to redir ect your calls to any phone number , although your system administrator might restrict call forwarding to phone numbers within your company.

Cisco Wireless IP Phone 7920 for Cisco CallManager 35

If you want to... Then...

Set up call forwarding on your primary line

Press or to swit ch to CFwdAll. Press CFwdAll and enter a target extension or pho ne number.

The screen displays “Forwarded to (target number).”

Cancel call forwarding on your primary line

Set up or cancel call forwarding for any line

Press CFwdAll. The “Forwarded to” message

disappears. Log in to your IP Phone U ser

Options web page and choose your Cisco 7920 device. Choose Forward all calls... from the main menu.

You can set up or cancel call forwarding for each line on your phone. Refer to Customizing Your Cisco IP Phone on the Web for more information.

Tips

• Enter the Call Forward All target number exactly as you would dial it, including any access codes or area codes.

• You must configure call forwarding for each line on your phone.

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CHAPTER

Using Advanced Call Features

Advanced call handlin g tasks req uire access to spe cial features. Your system administrator might configure these features for your phone depe nding on your call-handling needs and work environment.

Parking and Retrieving Parked Calls

Y ou can use the Call Park feature to store a connected call in the Cisco CallManager s ystem, then you or a co-worker can retrieve the par ked c all from anot her phone in a conference room or in a co-worker’ s office.

If you want to... Then...

Store an active call by using Call Park

During a call, press or to switch to Park and press the softkey.

The system stores the call and displays the call park nu mber.

Note the call park number that you must use to retrieve the parked call.

Cisco Wireless IP Phone 7920 for Cisco CallManager 37

If you want to... Then...

Retrieve a parked call

Tips

• If the screen does not display a call park number, then the Call Park feature is not availa ble for your phone.

• Y ou have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination. See your syst em administrator for t his ti m e limit .

From any phone in the Cisco CallManager system, dial the call park number to connect to the call.

Redirecting a Ringing Call to Your Phone By Using Call PickUp

Call PickUp allows you to redirect a call that is ringing on a co-worker’s phone to your own phone so you can answer it. Your system administrator can set up a Call Pickup group for exte nsions that share call handling responsibilities.

When you want to answer calls to phones that do not belong to your Call Pickup group, you nee d to have the call group pickup code. Your system administrator defines Call Pickup groups and group pickup codes.

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Using Advanced Call Features

If you want to... Then...

Answer a call that is ringing on another phone within your Call Pickup group

Choose any available line on your phone and press or to switch to PickUp and press the softkey.

Calls directed to the o ther phone extension will now ring on your phone.

Answer a call that is ringing on an extension outside your Pickup group

Choose any available line on your phone and press or to switch to GPickup.

Press GPickup and dial th e call group pickup code. Any call directed to the other Pickup group now rings on your phone.

Obtain the call group pickup code from the system administrator.

Tip

If several calls come in when you activat e Pic kup or Group Pickup, the first unanswered call rings at your phone.

Understanding Shared Lines

Y our system administrator might give you a “shared” line. Shared line features do not apply to standard, unshared lines. Typically, a shared line has two main uses:

Cisco Wireless IP Phone 7920 for Cisco CallManager 39

• One person applies a shared li ne to m ultiple

phones—For example, your shared lin e, 23456 , applies to your wireless IP p hone and to your office desktop phone. An incoming call to 23456 rings on your desk and on your wireless IP phone, and you can use either phone to answer t he cal l.

• Multiple people share a line —For exampl e, you are a manager who shares a line and extension number with your assistant. An incoming call to the extension rings on both of th e phone s.

If you want to... Then...

See if a co-worker has an active call on the shared line

Add yourself to call in progress on a shared line

Move a call to another shared line

When the shared line is in use from another phone, “In Use Remotely” appears on the status line and the calling party ID appears next to the line numbe r.

Select an in-use-remotely call on your screen and press Barge. The shared-line user hears a tone and “T o Barge” displays on the screen. You will be disconnected from a barged call if t he sh are d-l ine c all is put on hold, transferred, or conferenced. You can only join a call that a desktop phone (wi th Barge enabled) initiate s.

Place the shared-line call on hold. Press Resume on another phone with the shared line.

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CHAPTER

Using the Phone Book and Speed Dial Features

Your Cisco Wireless IP Pho ne 7920 co mes wit h a personal phone book feature. You can use the Directory menu to view phone book entries, to add or edit phone book entries, and t o s et up speed- dial numbers. You can access entries in your phone book by pressing the PhBook softkey.

Using the Phone Book

If you want to... Then...

Browse the phone book to see a list of entries

View an entry in the phone book

Press PhBook. The phone displays entry names.

If there are no phone book entries, “Empty” displays.

Scroll to the desired pho ne book entry and press Detail. The phone book entry item displays the name with the list of associated phone numbers.

Cisco Wireless IP Phone 7920 for Cisco CallManager 41

If you want to... Then...

Dial a number from the Phone Book

Dial a specific number from the Phone Book

Edit an existing phone book entry

Press PhBook and scroll to an entry.

Press to dial the number . The phone dials the first number in the phone book entry.

Press PhBook and scroll to an entry. Press Detail and scroll to the desired phone number.

Press to dial the number. Press PhBook and scroll to an

entry. Press Detail and scroll to the item in the entry to edit. See Figure 5-1.

Press Edit and follow the instructions in the “Entering and Editing Text” section on page 25.

When you have edited the entry, press OK, then press Save.

Adding or Changing Entries in the Phone Book

You can add a new phone book e ntry or c hange an existing entry by using the Directory menu. You must enter the phone number for each phone boo k entr y exactly as you would dial the number. Y ou can add the information as shown in Figure 5-1.

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Using the Phone Book and Speed Dial Features

Figure 5-1 Phone Book Entry

1 Contact person’s name 2 Office phone number entry 3 Home phone number entry 4 Cellular phone number entry 5 E-mail address entry

If you want to... Then...

Browse the phone book entries

Press Menu and select Directory, then scroll to and se lect Names to see the en t r ie s.

View the information in a phone book entry

Scroll to a phone book entry and press Detail.

Cisco Wireless IP Phone 7920 for Cisco CallManager 43

If you want to... Then...

Add a new phone book entry

Choose Menu > Directory > Add. The screen displays as shown in Figure 5-1.

Scroll to the entry item and press Select. Enter the name or phone number by following instructions in the “Entering and Editing Text” section on page 25.

When you have finished the entry, press OK, then press Save.

Press or to switch to Back and press the softkey twice to r e turn to the Directory menu.

Edit an existing phone book entry

Choose Menu > Directory > Names, then scroll to an entry.

Press Detail and scroll to the item to edit, such as Home number.

Edit the item by fol lowing instructions in “Entering an d Editing Text” section on page 25.

When you have finished, p ress OK, then press Save.

Press or to switch to Back and press the softkey twice to r e turn to the Directory menu.

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Using the Phone Book and Speed Dial Features

If you want to... Then...

Erase a phone book entry

Tip

When adding external phone numbers, enter your external access number, such as 9, and the entire telephone number, including 1 and t he area cod e.

Choose Menu > Directory > Names, then scroll to an entry. Press or to switch to Erase.

Press Erase and press OK to confirm that you want to erase the phone record.

Press or to switch to Back and press the so ftk ey twic e to return to the Directory menu.

Configuring Speed Dial Hot Keys

On the Cisco Wireless IP Phone 7920 keypad, th e numeric keys (2-9) are hot keys that access speed-dial numbers.You can assign pho ne numbers t o eigh t Speed Dial hot keys. The number 1 key is reserved for accessing the voice messaging system.

Cisco Wireless IP Phone 7920 for Cisco CallManager 45

If you want to... Then...

Access the Speed Dial menu

Press Menu and select Directory. Scroll to and select Speed Dial. The Speed Dial hot keys display as shown in Figure 5-2.

Check marks appear when the Speed Dial number hot keys already have assigned phone numbers.

View the phone number assigned to the Speed Dial hot key

Figure 5-2 Speed Dial Menu

Choose Menu > Directory > Speed Dial. Scroll to the Speed Dial

number hot key and press Detail. See Figure 5-2.

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Using the Phone Book and Speed Dial Features

If you want to... Then...

Assign a phone number to a Speed Dial hot key.

Choose Menu >Directory > Speed Dial. Scroll to an available

Speed Dial number hot key and press Detail.

Press Edit to enter the information. See the “Entering and Editing Text” section on page 25. Press OK to save the speed-dial number, then Back to exit the menu.

Change the phone number on a Speed Dial hot key

Choose Menu > Directory > Speed Dial. Scroll to a Speed Dial

number and press Detail. Press Edit to change or clear an

existing phone number. To confirm the change, press OK, then Back to exit the menu.

Cisco Wireless IP Phone 7920 for Cisco CallManager 47

If you want to... Then...

Add or change Speed Dial numbers on your screen

Tips

• Your screen displays the first few names for speed-dial numbers set up on the U ser Opt ions web page.T o make a call from your speed dial list, scroll to the name an d pr ess .

• You must enter the external phon e number exactly as you would dial it, including an access code, such as 9, and the area code, if re quired.

• To make a call using Speed Dial, see the “Speed dial a phone number using a Speed Dial hot key” section on page 28.

Log in to your IP Phone U ser Options web page and choose your Cisco 7920 device. Choose Add/Update Your Speed Dials... from the main menu.

You can set up or change speed-dial numbers by entering the phone number and name on this web page.

Refer to Customiz ing Your Cisco IP Phone on the Web for more information.

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CHAPTER

Using Voice Messaging and Call History Logs

The Cisco Wireless IP Phone 7920 main me nu provides access to the voice messaging service and to call history logs.

Playing Voice Messages

When the phone displays, “You have voice mail,” you can access your messages by using the Messages menu or the shortcut key .

Cisco Wireless IP Phone 7920 for Cisco CallManager 49

If you want to... Then...

Access and play your voice messages

Access your voice messages using the shortcut key.

Tips

• For accurate and detailed info rmati on abo ut using your voice messaging service, refer to the documentation for your voice messaging sys tem.

• Your system administrator will provide a default password fo r you r voic e me ss ag ing ser v ice.

Press Menu, then press to select Messages. Select Voice Mail Box. Enter your password and follow the voice instructions to listen to your messages.

While in standby mode, press and release , for immediate access. Enter your voice messaging password and foll ow the vo ice instructions to listen to your messages.

Viewing and Placing Calls from the Call History Menu

Y ou can view a list of missed calls, received calls , and placed calls in the Call Hi st ory logs . You can dial a number directly from one of the lists .

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Using Voice Messaging and Call History Logs

If you want to... Then...

View a call that you missed

Press Menu, then press to select Call History. Scroll to and selec t Missed Calls.

Scroll to the appropriate number, then press Detail to see information about the call.

Dial a number from the Missed Calls list

Select the number that you want to redial. Press EditDial to change the number, if necessary.

Press to dial the number.

View a call that you received

Press Menu > Call His to ry. Scroll to and select Received Calls.

Scroll to the appropriate number, then press Detail to see information about the call.

Dial a number from the Received Calls list

Select the number that you want to redial. Press EditDial to change the number, if necessary.

Press to dial the number.

View a call that you placed

Press Menu > Call His to ry. Scroll to and select Placed Calls .

Scroll to the appropriate number, then press Detail to see information about the call.

Cisco Wireless IP Phone 7920 for Cisco CallManager 51

If you want to... Then...

Dial a number from the Placed Calls list

Erase the Call History

Tip

After you erase the ca ll histor y, all logs in the Call History menu are empty.

Select the number that you want to redial. Press EditDial to change the number, if necessary.

Press to dial the number. Press Menu > Call His to ry. Scroll

to and select Erase Call Histor y. Press OK to erase the entire call

history . Or press Cancel to return to the Call History menu.

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CHAPTER

Using and Changing Profiles

The Cisco Wireless IP Phone 7920 c omes with predefined profiles that allow you to quic kly ch ange rings and tones on your phone. You can choose between the following profiles for dif ferent wor k environments.

• Normal

• Silent

• Meeting

• Outdoors

For example, when you are working outside, choosing the Outdoors profile automatically increases the ring volume and speaker volume. When you choos e t he Meeting profile, the ring volume is decreased to the lowest level or you can choose t he Sil ent prof ile and turn off the rin ger.

The following table lists the default settings for the profiles.

Cisco Wireless IP Phone 7920 for Cisco CallManager 53

Type of Settings

Ring Volume

Incoming Call Alert

Vibrating Call Alert

Keypad Tones

Warning Style

Speaker Volume

Normal Silent Meeting Outdoors

401 6

On Off On On

Off Off Off On

Tone Off Off Tone

333 5

Profiles

Options for Profile Settings

You can choose a profile from the Profiles menu and use the default settings, or you can adjust the settings to meet your needs.

For example, you can choose the Normal profile and change the Warning Tone from Tone to Vibrate.

Table 7-1 s hows the prof il e sett ings and the o pti ons that are available in the Profile s men u.

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Using and Changing Profiles

Table 7-1 Options for Changing Profile Settings

Profile Settings Setting Options

Activate Select Deselect Ring Volume Up Down Incoming Call Alert On Off Vibration Call Alert On Off Keypad Tones On Off Warning Style Off Tone Vibration Speaker Volume Up Down

Configuring Profiles

You can activate a profile, then you can adjust the settings for the profile.

If you want to... Then...

View the active profile

Choose a different profile

Press Menu, then press to switch to Profiles and press Select.

The active profile has a check mark next to it.

Scroll to a different profile and press Select to access the sett ings for that profile. Select Activate to change the profile. The check mark appears next to the new profile.

Cisco Wireless IP Phone 7920 for Cisco CallManager 55

If you want to... Then...

Change the ring volume for the active profile

Choose Menu > Profiles, then select the active profile. Scroll to and select Ring Volume.

Press to increase the volume or

to decrease the volum e. Pr es s

Back to make the change.

Change the incoming call alert for the active profile

Choose Menu > Profiles, then select the active profile. Scroll to and select Incoming Call Aler t.

Scroll to and select Off or On to control the incoming call alert function.

Change the vibrating call alert for the active profile

Choose Menu > Profiles, then select the active profile. Scroll to and select Vibration Call Alert.

Scroll to and select Off or On to control the vibrating call alert function.

Change the keypad tone for the active profile

Choose Menu > Profiles, then select the active profile. Scroll to Keypad Tone and select it .

Scroll to and select Off or On to control the keypad tone function.

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Using and Changing Profiles

If you want to... Then...

Change the warning style for the active profile

Choose Menu > Profiles, then select the active profile. Scroll to Warning Style and select it.

Scroll to one of the fol lowing: Tone—Makes a sound with

warning messages. Vibration—Vibrates with warning

messages. Off—Sends no warning messages. Press Select to change the warning

style.

Change the speaker volume for the active profile

Choose Menu > Profiles, then select the active profile. Scroll to Speaker Volume and select it.

Press to increase the volume or

to decrease the volum e.

Press Back to make the change.

Tips

• If the phone detects a weak si gnal or a low battery, it displays war ning mes sages and sends the warning tone or vibration.

• A check mark displays next to t he ac ti ve pro file setting.

• To maintain the s pea ker volume set ting af ter powering off the phone, change the volume in the active profile.

Cisco Wireless IP Phone 7920 for Cisco CallManager 57

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CHAPTER

Customizing Phone Settings and Viewing Phone Status

You can personalize your phone by adjusting phone settings such as ring tones and screen messages.

You can secure access to your phone by enabling the phone lock feature. After powering on the phone, you must enter a password befor e th e phone can authenticate with the wireless network.

For troubleshooting phone problems wi th yo ur system administrator, you might need to view information about the software conf igurati on for your phone. See the “Viewing Phone Status” section on page 64 for this in formati on.

Change Phone Settings

Y ou can choose between several phone setting options for your Cisco Wireless IP Phone 792 0 by u si ng the Phone Settings menu. If the Phone Sett ings menu options do not appear , your system administrator has restricted local configurati on f or the p hone .

Cisco Wireless IP Phone 7920 for Cisco CallManager 59

Changing Ring Tone Settings

To access phone settings, pres s Me nu, then press or to switch t o the Phone Set tings menu. Sel ect Phone Settings and the list of phone setting options appear.

If you want to... Then...

Change ring tones for your phone

Download a ring tone from Cisco CallManager

Scroll to and select Ring Tones, then scroll to and select Select Ring Tone.

Scroll to and select the desired ring tone. The chosen ring tone plays and a check appears next to it.

You can choose among two default ring tones and one user downloaded ring tone.

Scroll to and select Ring Tones, then select Download Ring Tone. Scroll to and select the desired ring tone from li st . Pre ss or until you see Play and press it to hear the selected ring tone.

Press Select to download a ring tone to your phone. The ring tone appears in the list of ring tones for your phone.

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Customizing Phone Settings and Viewing Phone Status

Changing Phone Display Settings

Choose Menu > Phone Settings to change settings that control the phone screen and dis played i nfor matio n.

If you want to... Then...

Choose the language that displays on the phone screen.

Change the start up message on the phone screen

Change the main phone screen message

Change the back light for the phone display

Scroll to and select Language, then scroll to and select the desired language.

The displayed language immediately changes on the screen and a check mark displays next to the selected language.

Scroll to and select Greeting Message, then press Edit. Enter a message up to 15 characters in length. See the “Entering and Editing Text” section on page 25. Press OK to save the change, then Back to return to Phone Settings.

Scroll to and select Welcome Message, then press Edit. Enter a message up to 10 characters in length. See the “Entering and Editing Text” section on page 25. Press OK to save the change and Back to return to Phone Settings.

Scroll to and select Backlight. Scroll to Off or to On and press Select.

Cisco Wireless IP Phone 7920 for Cisco CallManager 61

Changing Phone Access Settings

Choose Menu > Phone Settings menu to change these settings that control access t o the phone and pho ne records.

If you want to... Then...

Require the use of a password to unlock the phone when powering it on

Change the phone lock password

Enable the USB port for phone configuration

Scroll to and select Phone Lock, then sc roll to and select On/Off. Scroll to Off to

disable the phone lock or On to require a phone lock password an d p re s s Se lect.

Scroll to and select Phone

Lock, then sc roll to and select Password. Press Edit to enter

the phone lock password (up to 10 numbers including * or #). Press OK to confirm the change and Back to return to Phone Settings.

Note The default password

is set to 12345.

Scroll to and select USB

Enable/Disable. Scroll to Enable and press Select.

The system administrator uses the USB port for configuring your phone.

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Customizing Phone Settings and Viewing Phone Status

If you want to... Then...

Erase the local phone configuration and reset to factory default settings

Scroll to and select Factory Default. The “Restore to

Default?” message displays. Note All customized phone

settings will be erased including network settings.

Press OK to re set the phone or Cancel to retain settings.

Tips

• If you enable the Phone Lock feature and have not changed the password, enter 12345 (default password) to unlock the pho ne.

• If you change the Phone Lock pass word and forget it, you must contact the system administrator to have the phone unlocked and reset. You will lose all your personal settings including your Phone Book entries .

• Be aware that restoring factory default settings erases your Speed Dial, Call History, and customized settings. The network settings are changed to defaults so your phone cannot access the network. Only Phone Book data is preserved.

• The system adminis tr ato r uses the USB port only for phone configuration. W hen the phone is powered off, the USB port reverts to disabled.

Cisco Wireless IP Phone 7920 for Cisco CallManager 63

Viewing Phone Status

For troubleshooting purposes, you might need to view the software , fi rmw are , an d ha r dw ar e re le as es o n your phone that are described in th e table bel ow.

If you want to... Then...

View the Phone Status Options

View the current configuration filename

View network statistics

View the firmware version number

View the board support package (Bsp) load ID

View the boot load ID

View the hardware information

Press Menu and press or to switch to the Phone Se ttings menu. Select Phone Settings, then select Phone Status.

Scroll to and select Current Config File to see the number.

Scroll to and select Network Statistics to see your network connection time and other statistics.

Scroll to and select Firmware Info. Then scroll to and select Firmware Version.

Scroll to and select Firmware Info. Scroll to and select BspLoad ID.

Scroll to and select Firmware Info. Scroll to and select Boot Loa d ID.

Scroll to and select Hardware Info to see the current Hardware release.

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Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Informat ion P acket and your warranty and license agreements from Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/ cetrans.htm

The Warranties and License Agreements page appears.

2. To read t he Cisco Inf ormation Packe t, follow these steps:

a. Click t he Information Packet Number field,

and make sure that the part number 78-5235-03A0 is highlighted.

b. Select the language in whic h you wo uld like

to read the document.

Cisco Wireless IP Phone 7920 for Cisco CallManager 65

c. Click Go.

The Cisco Limited Warranty and Software License page from the Information Packet appears.

d. Read the document onli ne, or cli ck the PDF

icon to download and print the document in Adobe Portable Document Format (PDF).

Note You must have Ad obe Ac robat

Reader to view and print PDF files. You can download the reader from Adobe’s website:

http://www.adobe.com

3. To read translated and localized warranty information about your product, fo llow the se steps:

a. Enter this part number in the Warranty

Document Nu m be r fi el d : 78-10747-01C0

b. Select the language in whic h you wo uld like

to view the document.

c. Click Go. d. The Cisco warranty page appears. e. Read the document onli ne, or cli ck the PDF

icon to download and print the document in Adobe Portable Document Format (PDF).

66 78-14564-03

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/publi c/Suppor t_root .shtml .

Duration of Hardware Warranty

One (1) Year

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a R eturn Materials Authorization (RMA ) reques t. Actu al delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purc hase pri ce as its exclusive warranty remedy.

Cisco Wireless IP Phone 7920 for Cisco CallManager 67

To Receive a Retur n M a terials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased t he produc t d irect ly from Cisco, contact your Cisco Sales and Service Representative.

Complete the inform at ion b elow, and keep it for referenc e.

Company product purchased from

Company telephone number

Product model number

Product serial number Maintenance contract

number

68 78-14564-03

Linksys 7920 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Getting Started

How to Use this Guide

Safety and Performance Information

Battery Safety Notices

Accessories for the Cisco Wireless IP Phone 7920

Installing the Battery

Charging the Phone Battery

Powering On the Phone

Main Screen and Display Indicators

Shortcut Keys for Phone Functions

Document Conventions

Using the Phone Menus

Setting the LEAP Username and Password

Setting the Username or Password

Entering and Editing Text

Basic Call Handling

Placing Calls

Answering and Ending Calls

Muting Calls

Adjusting the Speaker Volume

Placing Calls on Hold

Transferring Calls

Making Conference Calls

Making Meet-Me Conference Calls

Forwarding Your Calls to Another Number

Using Advanced Call Features

Parking and Retrieving Parked Calls

Redirecting a Ringing Call to Your Phone By Using Call PickUp

Understanding Shared Lines

Using the Phone Book and Speed Dial Features

Using the Phone Book

Adding or Changing Entries in the Phone Book

Configuring Speed Dial Hot Keys

Using Voice Messaging and Call History Logs

Playing Voice Messages

Viewing and Placing Calls from the Call History Menu

Using and Changing Profiles

Options for Profile Settings

Configuring Profiles

Customizing Phone Settings and Viewing Phone Status

Change Phone Settings

Changing Ring Tone Settings

Changing Phone Display Settings

Changing Phone Access Settings

Viewing Phone Status

Cisco One-Year Limited Hardware Warranty Terms