LinkPoint ALL-IN-ONE, 3000 Reference Manual

LINKPOINT

LL-IN-ONE/3000

A

N

ASHVILLE

CONFIG 690 01.07.00

REFERENCE MANUAL

CONFIG690 01.07.00

Version 1.0

September 28, 2004

LinkPoint® AIO/3000 Nashville; Application ID CONFIG 690 01.07.00

Manual Version 1.0

Published September 2004

LinkPoint International, Inc. 6101 Condor Drive Moorpark, CA 93021 www.linkpoint.com

Under the copyright laws, no part of this publication may be copied, distributed, stored in a retrieval system, translated into any language, transmitted, in any form or by any means, without the prior written agreement of LinkPoint International, Inc. LinkPoint International reserves the right to make changes to this document and the products it describes without prior notice. LinkPoint International shall not be liable for inadvertent technical errors or omissions made herein, nor for incidental or consequential damages resulting from the performance or use of this product.

LinkPoint AIO is a service mark (SM) of LinkPoint International, Inc.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their expense.

Caution: Danger of explosion if lithium battery is incorrectly replaced. Replace only with the same of

equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.

NOTICE

LinkPoint International reserves the right to make changes to specifications at any time

and without notice. The information furnished in this publication is believed to be

accurate and reliable; however, no responsibility is assumed by LinkPoint International

for its use.

Page Brief Description Of Change Revision Date

TABLE OF CONTENTS

NTRODUCTION ................................................................................................................... 1

I

GETTING STARTED ............................................................................................................. 3

GENERAL INFORMATION ..................................................................................................... 7

FEATURES AND OPTIONS .................................................................................................. 18

INITIALIZATION PARAMETERS ............................................................................................38

KEYPAD/TEMPLATE DESIGN.............................................................................................. 42

KEYPAD/TEMPLATE CHART...............................................................................................43

SETUP .............................................................................................................................. 44

MEMORY CLEAR ......................................................................................................... 44

DOWNLOAD PROCEDURES (TELEPHONE)..................................................................... 46

DOWNLOAD PROCEDURES (PC TO TERMINAL)............................................................. 48

AUTOMATIC DOWNLOAD PROCEDURES .......................................................................51

HOST SETUP PROCEDURES (INITIALIZATION) ............................................................... 52

PASSWORD PROTECTION ............................................................................................ 54

HOW TO ADD PASSWORD PROTECTION TO CREDIT CARD SETTINGS ............................ 56

DEMO MODE............................................................................................................... 66

DEMO MODE RECEIPT SAMPLE ................................................................................... 68

DEMO MODE RECEIPT SAMPLE LAYOUT ...................................................................... 69

CREDIT AND DEBIT CARD TRANSACTIONS ......................................................................... 70

RETAIL SALE (WITHOUT TIP ENTRY) ............................................................................ 71

RETAIL SALE RECEIPT SAMPLE .................................................................................. 75

RETAIL SALE RECEIPT SAMPLE LAYOUT ..................................................................... 76

RETAIL SALE (WITH TIP ENTRY) ..................................................................................77

RETAIL TIP SALE RECEIPT SAMPLE (WITHOUT TIP)...................................................... 81

RETAIL TIP SALE RECEIPT SAMPLE LAYOUT (WITH TIP) ............................................... 82

RESTAURANT SALE ....................................................................................................83

RESTAURANT SALE RECEIPT SAMPLE (WITHOUT TIP) .................................................. 87

RESTAURANT SALE RECEIPT SAMPLE LAYOUT (WITHOUT TIP)..................................... 88

RESTAURANT SALE RECEIPT SAMPLE (WITH TIP) ........................................................ 89

RESTAURANT SALE RECEIPT SAMPLE LAYOUT (WITH TIP) ........................................... 90

OPEN TAB .................................................................................................................. 91

OPEN TAB RECEIPT SAMPLE....................................................................................... 94

OPEN TAB RECEIPT SAMPLE LAYOUT ......................................................................... 95

CLOSE TAB ................................................................................................................ 96

CLOSE TAB RECEIPT SAMPLE ..................................................................................... 98

CLOSE TAB RECEIPT SAMPLE LAYOUT .......................................................................99

DEBIT RETAIL SALE ..................................................................................................100

DEBIT SALE RECEIPT SAMPLE LAYOUT .....................................................................103

DEBIT RESTAURANT SALE ........................................................................................ 104

DEBIT RESTAURANT SALE RECEIPT SAMPLE ............................................................. 107

DEBIT RESTAURANT SALE RECEIPT SAMPLE LAYOUT ...............................................108

AUTHORIZATION ONLY .............................................................................................. 109

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

A

UTHORIZATION ONLY RECEIPT SAMPLE .................................................................. 112

AUTHORIZATION ONLY RECEIPT SAMPLE LAYOUT .....................................................113

OFFLINE ...................................................................................................................114

OFFLINE RECEIPT SAMPLE........................................................................................ 118

OFFLINE RECEIPT SAMPLE LAYOUT ..........................................................................119

CHECK TRANSACTIONS................................................................................................... 120

STANDARD CHECK AUTHORIZATION (WITH CHECK MICR READER)............................ 120

STANDARD CHECK AUTHORIZATION (WITHOUT CHECK MICR READER)...................... 122

CPO/ECA CHECK SALE ........................................................................................... 124

TELECHECK ID CODES .............................................................................................127

CPO/ECA CHECK SALE RECEIPT SAMPLE ...............................................................128

CPO/ECA CHECK SALE RECEIPT SAMPLE LAYOUT .................................................. 129

CPO/ECA CHECK SALE RECEIPT SAMPLE LAYOUT CONTINUED ............................... 130

ADJUSTMENTS................................................................................................................ 131

EDIT TRANSACTION .................................................................................................. 131

EDIT TAB .................................................................................................................. 133

EDIT TIPS .................................................................................................................135

VOID......................................................................................................................... 137

VOID RECEIPT SAMPLE .............................................................................................139

VOID SALE RECEIPT SAMPLE LAYOUT....................................................................... 140

RETURN ................................................................................................................... 141

RETURN RECEIPT SAMPLE ........................................................................................144

RETURN RECEIPT SAMPLE LAYOUT ........................................................................... 145

CLOSE...................................................................................................................... 146

CLOSE BATCH RECEIPT SAMPLE ..............................................................................151

CLOSE BATCH RECEIPT SAMPLE LAYOUT ................................................................. 152

CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 153

CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 154

REVIEW .......................................................................................................................... 155

CURRENT BATCH TOTALS REVIEW ............................................................................ 155

BATCH HISTORY TOTALS REVIEW .............................................................................156

SERVER TOTALS REVIEW.......................................................................................... 158

CARD TYPE TOTALS REVIEW .................................................................................... 160

TRANSACTION REVIEW..............................................................................................161

BATCH DETAIL REVIEW............................................................................................. 163

OPEN TAB REVIEW ................................................................................................... 165

UNADJUSTED TIP REVIEW ......................................................................................... 167

SERVER DETAIL REVIEW ........................................................................................... 169

CARD TYPE DETAIL REVIEW...................................................................................... 172

SERVER OPEN TAB REVIEW ...................................................................................... 174

CREDIT— DEBIT— CHECK REPORTS ..............................................................................177

BATCH TOTALS REPORT ........................................................................................... 177

CURRENT BATCH TOTALS REPORT SAMPLE .............................................................. 179

CURRENT BATCH TOTALS REPORT SAMPLE LAYOUT ................................................180

BATCH TOTALS HISTORY REPORT SAMPLE ............................................................... 181

BATCH TOTALS HISTORY REPORT SAMPLE LAYOUT .................................................. 182

SERVER TOTALS REPORT .........................................................................................183

EMPLOYEE ID TOTALS REPORT SAMPLE ...................................................................185

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

E

MPLOYEE ID TOTALS REPORT SAMPLE LAYOUT ...................................................... 186

CARD TYPE TOTALS REPORT .................................................................................... 187

CARD TOTALS REPORT SAMPLE (SPECIFIC CARD TYPE) ...........................................189

CARD TOTALS REPORT SAMPLE LAYOUT (SPECIFIC CARD TYPE) .............................. 190

CARD TOTALS REPORT SAMPLE (ALL CARD TYPES) .................................................191

CARD TOTALS REPORT SAMPLE LAYOUT (ALL CARD TYPES) .................................... 191

CARD TOTALS REPORT SAMPLE LAYOUT (ALL CARD TYPES) .................................... 192

CARD TOTALS REPORT SAMPLE LAYOUT (ALL CARD TYPES CONTINUED) ................. 193

REPRINT................................................................................................................... 194

DUPLICATE RECEIPT SAMPLE ...................................................................................196

DUPLICATE RECEIPT SAMPLE LAYOUT ......................................................................197

BATCH DETAIL REPORT ............................................................................................ 198

BATCH DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES) ...................................199

BATCH DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES CONTINUED) ................ 200

BATCH DETAIL REPORT SAMPLE LAYOUT (CARD DETAIL ONLY)................................ 201

BATCH DETAIL REPORT SAMPLE LAYOUT (CHECK DETAIL ONLY).............................. 202

OPEN TAB REPORT................................................................................................... 203

OPEN TAB REPORT SAMPLE .....................................................................................204

OPEN TAB REPORT SAMPLE LAYOUT ........................................................................ 205

UNADJUSTED TIP REPORT ........................................................................................ 206

UNADJUSTED TRANSACTION REPORT SAMPLE ..........................................................207

UNADJUSTED TRANSACTION REPORT SAMPLE LAYOUT ............................................. 208

OPEN TAB BY EMPLOYEE ID REPORT........................................................................ 209

OPEN TAB BY EMPLOYEE ID REPORT SAMPLE .......................................................... 211

OPEN TAB BY EMPLOYEE ID REPORT SAMPLE LAYOUT ............................................. 212

CARD TYPE DETAIL REPORT ..................................................................................... 213

CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE) ............................................. 215

CARD TYPE DETAIL REPORT SAMPLE LAYOUT (BY CARD TYPE)................................ 216

CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE) ............................................. 217

CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE) ............................................. 218

CARD TYPE DETAIL REPORT SAMPLE LAYOUT (BY CARD TYPE)................................ 219

CARD TYPE DETAIL REPORT SAMPLE (ALL CARD TYPES) .........................................220

CARD TYPE DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES) ............................ 221

FIRST DATA GIFT CARD TRANSACTIONS .........................................................................222

GIFT CARD ACTIVATION ............................................................................................ 224

GIFT CARD ACTIVATION RECEIPT SAMPLE ................................................................226

GIFT CARD ACTIVATION RECEIPT SAMPLE LAYOUT ...................................................227

GIFT CARD REDEMPTION .......................................................................................... 228

GIFT CARD REDEMPTION RECEIPT SAMPLE ............................................................... 230

GIFT CARD REDEMPTION RECEIPT SAMPLE LAYOUT .................................................231

GIFT CARD RELOAD.................................................................................................. 232

GIFT CARD RELOAD RECEIPT SAMPLE ......................................................................234

GIFT CARD RELOAD RECEIPT SAMPLE LAYOUT ......................................................... 235

GIFT CARD BALANCE INQUIRY .................................................................................. 236

GIFT CARD BALANCE RECEIPT INQUIRY SAMPLE ....................................................... 238

GIFT CARD BALANCE INQUIRY RECEIPT SAMPLE LAYOUT .........................................239

GIFT CARD BALANCE TRANSFER ..............................................................................240

GIFT CARD BALANCE TRANSFER RECEIPT SAMPLE ................................................... 242

GIFT CARD BALANCE TRANSFER RECEIPT SAMPLE LAYOUT .....................................243

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

G

IFT CARD VOID....................................................................................................... 244

GIFT CARD VOID RECEIPT SAMPLE ........................................................................... 246

GIFT CARD VOID RECEIPT SAMPLE LAYOUT ..............................................................247

GIFT CARD REFUND.................................................................................................. 248

GIFT CARD REFUND RECEIPT SAMPLE ...................................................................... 250

GIFT CARD REFUND RECEIPT SAMPLE LAYOUT .........................................................251

GIFT CARD CASHOUT ............................................................................................... 252

GIFT CARD CASHOUT RECEIPT SAMPLE .................................................................... 254

GIFT CARD CASHOUT RECEIPT SAMPLE LAYOUT....................................................... 255

GIFT CARD REPRINT ................................................................................................. 256

GIFT CARD REPRINT RECEIPT SAMPLE .....................................................................258

GIFT CARD REPRINT RECEIPT SAMPLE LAYOUT ........................................................ 259

GIFT CARD REPORTS................................................................................................ 260

GIFT CARD TOTAL REPORT SAMPLE ......................................................................... 263

GIFT CARD TOTAL REPORT SAMPLE LAYOUT ............................................................ 263

GIFT CARD TOTAL REPORT SAMPLE LAYOUT ............................................................ 264

GIFT CARD DETAIL REPORT SAMPLE LAYOUT ...........................................................265

GIFT CARD EMPLOYEE DETAIL REPORT SAMPLE LAYOUT .........................................266

GIFT CARD CLEAR BATCH ........................................................................................ 267

GIFT CARD CLOSE BATCH REPORT SAMPLE ............................................................. 269

GIFT CARD CLOSE BATCH REPORT SAMPLE LAYOUT ................................................270

GIFT CARD ERROR AND TIMEOUT MESSAGES.................................................................. 271

GIFT CARD PARTIAL REVERSAL MESSAGES .............................................................. 273

PETROLEUM TRANSACTIONS........................................................................................... 274

FUEL SETUP AND EDIT .............................................................................................. 275

GIFT CARD TOTAL REPORT SAMPLE ......................................................................... 283

FUEL INFORMATION REPORT SAMPLE LAYOUT .......................................................... 284

PETROLEUM SALE .................................................................................................... 285

PETROLEUM SALE RECEIPT SAMPLE......................................................................... 289

PETROLEUM SALE RECEIPT SAMPLE LAYOUT (CONTINUED) ......................................291

PETROLEUM AUTHORIZATION ONLY SALE .................................................................292

AUTHORIZATION ONLY RECEIPT SAMPLE .................................................................. 296

PETROLEUM AUTHORIZATION ONLY RECEIPT SAMPLE LAYOUT ................................. 297

PETROLEUM OFFLINE SALE ...................................................................................... 298

PETROLEUM OFFLINE RECEIPT SAMPLE .................................................................... 302

PETROLEUM OFFLINE SALE RECEIPT LAYOUT ...........................................................303

PETROLEUM OFFLINE SALE RECEIPT LAYOUT ...........................................................304

PETROLEUM CREDIT CARD RETURN.......................................................................... 305

PETROLEUM CREDIT CARD RETURN SAMPLE RECEIPT LAYOUT .................................308

PETROLEUM CREDIT CARD RETURN SAMPLE RECEIPT LAYOUT .................................309

PETROLEUM RETURN RECEIPT SAMPLE .................................................................... 310

PETROLEUM DEBIT TRANSACTIONS...........................................................................311

PETROLEUM ATM/DEBIT SALE ................................................................................. 311

PETROLEUM DEBIT CARD SALE SAMPLE RECEIPT..................................................... 315

PETROLEUM DEBIT CARD SALE RECEIPT SAMPLE LAYOUT .......................................316

PETROLEUM DEBIT CARD SALE RECEIPT SAMPLE LAYOUT .......................................317

PETROLEUM CPO/ECA SALE ...................................................................................318

PETROLEUM CPO/ECA SALE SAMPLE RECEIPT LAYOUT .......................................... 322

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

P

ETROLEUM CPO/ECA SALE SAMPLE RECEIPT LAYOUT CONTINUED ....................... 323

PETROLEUM GIFT CARD REDEMPTION....................................................................... 324

PETROLEUM GIFT CARD REDEMPTION RECEIPT SAMPLE ........................................... 326

PETROLEUM GIFT CARD REDEMPTION SAMPLE RECEIPT LAYOUT .............................. 327

PETROLEUM GIFT CARD REDEMPTION SAMPLE RECEIPT LAYOUT CONT. ...................328

PETROLEUM CLOSE BATCH ......................................................................................329

CLOSE BATCH RECEIPT SAMPLE ..............................................................................331

CLOSE BATCH RECEIPT SAMPLE LAYOUT ................................................................. 332

CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 333

CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 334

ERROR CODES ...............................................................................................................335

TERMINAL ASSIGNED ERROR CODES ........................................................................ 335

HOST ASSIGNED ERROR CODES ............................................................................... 336

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

INTRODUCTION

(

)

Congratulations on your choice of the LinkPoint® point-of-sale (POS) terminal. Whether you purchased the LinkPoint All-In-One (AIO) family of products is ideal for your point-of-sale needs. Scientifically engineered, the LinkPoint combines user-friendly operation with “soft” programmable key functions. The screen-addressable keys and innovative backlit display panel make the terminal operation quick and easy. The LinkPoint 3000 is compatible with all major printers, while the AIO integrates a high-speed, thermal printer. Both terminals also contain additional serial ports for PIN pads, check readers and other peripherals.

LinkPoint 3000

Figure 1

RS 232 PORT

DISPLAY PANEL

(SIDE)

POWER AND PIN PAD

PORTS

BACK

POWER

PORT

or the LinkPoint 3000 the LinkPoint

PIN PAD

SERIAL PORT

RS 232 PORT

TELEPHONE LINE JACKS

KEYPAD

CARDREADER

LinkPoint AIO

Figure 2

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

This manual includes step-by-step guides through specific transactions and operations, and shows how to keep the terminal in peak operating condition. It was designed to also assist card processor help desks and bank/ISO clients with easy installation and troubleshooting procedures. Words that appear in capital letters and brackets, [LIKE THIS], stand for keys on the terminal keypad. Words that appear in capital letters without brackets, LIKE THIS, stand for either display messages or terminal feature settings.

Printers

The LinkPoint 3000 terminal supports all major terminal printers including the PrintPoint 1000 and 3000, the VeriFone® P250, P900 and the PrintPak 350. Printers attach easily to the LinkPoint 3000 terminal with a connecting cable.

PIN Pad Devices

The application programmed in the LinkPoint terminals support the BankPoint PIN Pad made by LinkPoint as well as VeriFone PINpads 102, 301, 1000, 1000SE and 2000 for debit transactions. PIN pads attach easily to the PIN pad port on the back of each terminal (please refer to the separate PIN pad manual for installation and operating instructions). The DUKPT encryption method is supported.

Please note that all procedures written in this manual will be written using the LinkPoint BankPoint PIN Pad for personal identification number entry.

Check Readers

Both LinkPoint terminals support the Mag-Tek® Mini MICR and the Ingenico eN 2500 check readers for check services.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

GETTING STARTED

Unpacking

Carefully inspect the shipping carton and its contents for any damage that may have occurred during shipping. If the terminal is damaged, file a claim immediately with the shipping company or carrier and notify the company from which the equipment was purchased.

Do not try to use a damaged terminal!

To unpack the LinkPoint:

1. With the shipping carton right side up, open the carton’s lid.

2. Lift the terminal, its AC adapter and line cord with modular plugs up and out of the box.

3. Remove the terminal from its protective bubble wrap and place the bubble wrap back in the shipping carton. Remove the AC adapter from its protective box and return the box to the shipping carton. Close the shipping carton and save the shipping materials so that the unit can be repacked for shipping or moving in the future.

4. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint terminal, avoid areas with:

♦ Direct sunlight or objects that radiate heat ♦ Excessive dust ♦ Electrical devices that cause excessive voltage variations such as air

conditioners, space heaters, fans, or high-frequency security devices

LinkPoint 3000 Shipping Carton Contents LinkPoint AIO Shipping Carton Contents

Figure 3

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Installation

Installing either LinkPoint terminal is simple and requires no tools.

To install the LinkPoint 3000:

1. Connect the AC adapter’s triangular end to the power input at the rear of the LinkPoint 3000 terminal (Figure 4).

Figure 4

2. Plug the adapter into a 120-volt electrical outlet (Figure 5) or into a quality surge suppressor.

Figure 5

3. Insert one end of the telephone line cord into one of the modular jacks at the rear of the terminal. Insert the other end of the line cord into a modular telephone wall jack; just as one would connect a telephone (see Figure 6). The modular plug may be inserted directly into the wall jack or use a 4-prong adapter (not included) for older 4prong jacks.

Note: A standard telephone may be connected to the other modular jack at the rear of

the terminal.

Figure 6

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

4. If the PrintPoint 1000, 3000, VeriFone P250, P900, PrintPak 350, or other compatible printer is used with the LinkPoint 3000 terminal, please refer to the manual packaged with the printer for installation and operating instructions.

5. When the terminal is plugged in, it will display the message APP. NOT AVAILABLE (unless an application has been pre-downloaded).

To install the LinkPoint AIO:

1. Locate the power input port on the back of the AIO terminal (see Figure 7).

Figure 7

2. Connect the male AC adapter plug to the power input port at the rear of the

terminal (see Figure 8). The black sleeve that surrounds the plug has a round area that is unmarked and a flat area that is marked with two arrows. In order to

connect the power adapter, please note that the plug must be turned upside down, so that the flat area of the sleeve is facing down. The sleeve

acts as a lock to secure the plug to the terminal. Please note that if the cord must be disconnected from the terminal, the sleeve must be slid back in order to disconnect the plug.

Figure 8

3. Plug the adapter into a 120V electrical outlet or surge suppressor (see Figure 9).

Figure 9

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

4. Connect one end of the telephone line cord into one of the modular jacks

underneath the terminal. Thread the phone cord through its designated channel as shown in Figure 10. Insert the other end of the line cord into a modular telephone wall jack just as you would to connect a telephone. The modular plug may be inserted directly into the wall jack or into a four-prong adapter (not included) for use with older four-prong jacks.

Note: You may connect a standard telephone to the other modular jack

underneath the terminal. This connection may not be compatible with digital phone systems.

Figure 10

5. When the terminal is plugged in, it will display the message APP. NOT

AVAILABLE (unless an application has been pre-downloaded).

Maintenance

The LinkPoint system does not need preventive maintenance. However, LinkPoint International does recommend periodic cleaning of the keypad, using a soft brush to remove any dust. Because the terminal can be damaged by liquids, do not spray liquid cleaners directly on the terminal. Always apply the cleaner to the cloth before cleaning the terminal. To avoid costly downtime, LinkPoint International also recommends protecting the terminal with a surge protector.

Returning the Terminal for Service

Please refer to your sales agreement for specific details on coverage to repair or replace the LinkPoint terminal.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

GENERAL INFORMATION

Asynchronous Communications

The application will communicate with all hosts using 300/1200 baud asynchronous ‘VISA’ protocol using custom FDMS Nashville formats. Asynchronous Communications is also supported for AMEX split dial. The terminal will display communication status messages during a communication session. If the session fails or the host returns a defined error code, an appropriate error message will display in order to facilitate a problem resolution by the support organizations.

The communication display messages are shown on the second line and the first line is unchanged and typically displays information about the type of transaction in progress SALE, SETTLE... If a dial attempt fails on the primary phone number before the ACK or ENQ is received, a subsequent attempt will automatically be made using the alternate phone number in most dialing error scenarios. If a dial attempt fails after the ACK is received, the terminal should display the appropriate communication or host error message and wait to redial.

DIALING...

WAITING FOR ANSWER

TRANSMITTING...

RECEIVING...

ERROR nn RE-DIALING!

NO LINE

This is displayed during dialing and carrier qualification.

This is displayed while the terminal is waiting for the initial poll character (ENQ) from the host system.

This is displayed while the terminal is sending a message to the host.

This is displayed while the terminal is attempting to receive a message from the host.

This is displayed until carrier is qualified if the primary dial attempt fails and a subsequent attempt is made using the alternate phone number (‘nn’ indicates the exact error condition).

This is displayed if the initial dial tone qualification fails.

NO DIAL TONE

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expressed, written consent of LinkPoint International is prohibited.

This is displayed if subsequent dial tone qualification fails.

NO CARRIER

This is displayed if the carrier qualification fails.

ERROR nn, REDIAL?

This is displayed if the comm session must be aborted due to communication errors or returned host error codes. The operator must press [YES] to restart the session or [NO] to completely abort all attempts.

nnnnnnnnnnnnnnnnnnnn

If error text is returned by the host (Host Error Code

98), then the text returned is displayed; if the text is longer than will fit on the display, pressing the right and left scroll keys (# and *) will display the next or previous screen of text respectively.

Automatic Gratuity %

An optional automatic gratuity % will be supported (local option) when non-zero will force an ‘ADD nn% Tip?’ prompt. If confirmed, an automatic gratuity will be calculated using the Automatic Gratuity %, will be added to the transaction amount and printed on the customer receipt. The confirmation of an auto gratuity overrides tip prompting on the sale but the line for adding in a tip on the customer receipt will still apply.

Automatic Host Feature Update

The Nashville host can indicate to the terminal that a feature setting update is required by returning the appropriate indicator. Without dropping the connection, the terminal should temporarily suspend the transaction in progress, perform a complete update and then send the original transaction. The parameter update should be performed after the first response when a multiple message session applies.

Automatic (Host Initiated) Program Downloads

Automatic Program Downloads Host Parameter adds support for host initiated unattended downloads. The auto download can be triggered based on a host supplied time or immediately. The application will not start the download until the batch has been closed. If auto settle is enabled, the terminal will auto settle the batch at the auto settle time and then perform the auto download at the time indicated or immediately if the auto download time has passed or the auto download type is ‘2’ for immediate.

If the download confirmation host option is enabled, the following prompt will display: FULL DOWNLOAD NEEDED TO START DOWNLOAD NOW?. Press [ENTER] to initiate the download. If the download confirmation option is disabled, the FULL DOWNLOAD automatically initiates based upon the option settings and if the batch has successfully closed.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

An automatic download should never be initiated if there is an open batch regardless of the download type indicated. The host supplied automatic download options and parameters are shown in the following table:

Download Time

Download Type

Confirm Download Flag

Download Telephone Number

hhmm: Military Time to initiate a timed download

“0” = Disabled. “1” = Timed: (Initiate a program download at the next occurrence of

the Download Time if the batch is closed. If auto settle is enabled, auto settle the batch at the auto settle time before initiating the download.)

“2” = Immediate: (Initiate a program download immediately after the batch is closed.)

“0” = No confirmation required “1” = Display confirmation prompt: DOWNLOAD NEEDED TO START

DOWNLOAD NOW? Download Host Telephone Number

All local options will be restored to the host download configuration if an auto download or initialization has been performed. Custom local options settings will have to be reentered after all auto downloads and initializations. If the auto download fails, a manual type FULL APPLICATION download will be required to restore the terminal to operational use.

The following is a list of local options which are reset to the host download configuration settings when an application download or initialization is performed. If the custom settings were implemented prior to the download, those options will need to be restored.

♦ Passwords: This function is used to change minimum, medium, or maximum

passwords from the default password that the host sends to the terminal during the download.

♦ Assign Function/Feature Protection Levels: None, Minimum, medium and

maximum levels of protection may be assigned to the following terminal functions: sales, debit, offline sales, returns, auth only, open tab, close tab, check processing, settlement, transaction edits, adding tips, voids, batch review, batch reports, employee review, employee reports, reprints, duplicate transactions, adjustments, manual entry, locking the terminal, management functions, terminal setup.

♦ Local Dial Options: This option is used to designate the dial type: tone or rotary. ♦ Local Printer Option: This function is used to turn the printer ON or OFF and to

change the default setting for the 2

nd

Receipt Delay.

♦ Tip Options: This option is used to turn on Auto Gratuity and the Tip Guideline.

When the Tip Guideline is enabled the user is able to enter three gratuity guideline percentage options.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

♦ Other Local Options: The Other Local Options are the Idle Time-Out (the number of

seconds of inactivity allowed before the terminal returns to the idle menu) and the Key Beep ON/OFF option.

Automatic Program Download

During any feature setting update session, the Nashville host can indicate to the terminal that a full program load is required (immediately or at a specified time). The terminal will not attempt a full program load with an open batch.

Batch History

The batch history functions (review and report) will provide information relative to the last 8 settled batches including: settle date, internal batch ID, total number of credit card, debit card, CPO/ECA check items and the net dollar amount.

Separate batch history functions are available for FDMS Gift Card. While Gift Card batch review screens are available, it is also possible to print batch totals, details and clerk reports while a gift card batch is open. When the Gift Card batch is closed, either a totals report or a detail report will print depending upon the downloaded parameter setting.

Batch Reload

In the event an open batch exists at the Nashville host following a full program download, the application will support the reloading of the entire batch from the host as part of the application startup procedure. Off-line, adjustment and void transactions will not typically be included in the records stored at the host since they are typically not transmitted to the host until the terminal is settled. Open tab transactions, however, are recorded at the host at the time of pre-authorization and will be reloaded. Open TeleCheck CPO/ECA transactions will be supported during a batch reload. Gift Card transactions are not supported in batch reloads.

Card Type Group

Each capture card type can be assigned (host defined) a card type group indicator. For example, MC and VS might be grouped together because they have the same card type group indicator and AX might be in a separate group because it has a unique card type group indicator. Card types can be grouped together (up to 9 card types to a group) or each card type can have its own unique group number. The grouping assigned determines how the detail and totals for reports and review functions is sorted and/or formatted when the CARD menu option is selected; card types with the same CARD TYPE GROUP INDICATOR are grouped together.

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Calculator Function

Standard LinkPoint built-in calculator functions will be supported. These functions allow simple arithmetic calculations and can be accessed from the idle menu by pressing the numeric keys followed by a key representing a mathematical symbol (÷, X, - or +) and then [ENTER] to obtain the result. Press the right green soft [

S] key before an operation

and the results from that operation will print. From the idle prompt, press [0] to access function.

Check Processing

The application will process all check authorizations to the Nashville and CARDnet host; check approval split dial will not be supported. The application will support the MagTek Mini MICR check reader. TeleCheck ECA/CPO is the standard check processing service currently supported through the Nashville host.

Demo Mode

Using the local management function, the application may be put into demo mode. Demo mode cannot be enabled or disabled when there is an open batch. In demo mode, the terminal will generate ‘demo’ responses without actually dialing and connecting to the remote host system. When in demo mode, a special demo idle prompt screen will alternate with the standard idle prompt screen as shown in the tables that follow. In demo mode, special ‘demo’ text will be printed on all reports and receipts.

In demo mode, the approval code generated (displayed and printed) will be in the form ‘DEMOnn’ where ‘nn’ is the last 2 digits of the sequence number; the settlement response generated will be in the form ‘DEMOn’ where ‘n’ is the last digit of the internal settlement ID. In all cases, when a demo response is displayed, the terminal will sound three loud beeps. Demo mode can be used to test credit and debit cards, both standard and CPO/ECA TeleCheck check processing and First Data Gift Card. When simulating an online authorization response, the following simulated authorization response data will apply:

Credit and Debit Card Processing

Transaction

Amount

$1000.00 $99999.99

$100.00 - $999.99 Referred (na) (na) (na) $50.00 - $99.99 Approved DEMOnn NN ‘2’ - corporate card $00.00 - $49.99 Approved DEMOnn YY <space> - non-commercial

Response Approval

Code

Declined (na) (na) (na)

AVS Code Corporate Card Indicator

(auth response indicator)

card

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TeleCheck Standard Check Guarantee

Transaction

Amount

Less than $100.00 Approved (na) Keyed $100.00 - $125.00 Declined DEMOnn Swiped $125.01 - Up Declined (na) Both

Response Response

Code

Entry

Method

TeleCheck CPO/ECA Check Guarantee

Transaction

Amount

Less than $75.00 Approved DEMOnn Swiped $75.01 - $100.00 Approved DEMOnn Swiped $100.01 - $125.00 Declined DEMOnn Both $125.01 - Up Declined (na) Both

Response Response

Code

Entry

Method

Gift Card

Transaction Amount Response Approval

Code

$00.01 - $49.99 Approved DEMOnn Approved (No Balance Due

for Redemption transaction)

$50.00 Approved DEMOnn Approved with Balance Due

for Redemption transactions. Approved for all other transactions.

$50.01 - $99999.99 Declined (na) Display a generic error (error

code 57)

Comment

Debit Card Processing

The application will support debit online sale transactions. Auth only transactions, open tab transactions, voids, adjustments, off-line transactions and manually keyed account numbers will be blocked for debit transactions. A printer and a PIN pad must be attached before debit transactions are allowed. Host download debit options include: cash back, PIN pad cash back amount entry, PIN pad tip entry and printing of the signature line on the receipt. Additional debit host download options include tip and cash back entry via the PIN pad. Only the last 4 digits of a debit account number will be printed on the customer receipt. PIN entry is required for all debit transactions. Debit sale transactions must be initiated by pressing the [ATM/DEBIT] key.

Floor Limit Sales

If a credit card sale transaction is less than or equal to the card type floor limit, the transaction will be stored to the terminal batch as an off-line transaction without requesting an online authorization from the authorization host (FDMS Nashville or Amex). Card type floor limits will be ignored for debit, off-line sale, auth only, open tab and return transactions.

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Full Program Downloads

The terminal will support dial-up downloads from the FDMS Nashville host as well as PC-to-terminal downloads. In either download scenario, the application will force host parameter initialization after the full program download is completed. If a batch was not closed prior to the download, all approved online credit card and ECA transactions will be sent back to the terminal to restore the batch. Data that will not be sent back to the terminal includes offline credit card and gift card transactions.

Gratuity Guidelines on Receipt

If tip processing is enabled and the tip is not entered during the sale (blank tip and total line is printed on the customer receipt), three suggested tip amounts can (local option) be printed on the customer receipt as shown in the example below. The suggested tip percents will default to 15%, 20% and 25% but can be changed via the local tip options management function.

GRATUITY GUIDELINES

15%=NN.NN 20%=NN.NN 25%=NN.NN

Host Based Terminal Management

The application will support management of most options and parameters from the FDMS Nashville host. A list of all host parameters is provided within the Host Parameter section. Automatic (host initiated) parameter updates (initialization) and full program loads are supported as described within this document.

Idle Display

The normal idle screen will be ‘SWIPE CARD FOR SALE’ on the first line and the merchant date and time on the second line. If the terminal is in demo mode, then the first line will alternately flash ‘SWIPE CARD FOR SALE’ and ‘DEMO MODE’.

SWIPE CARD FOR SALE MM-DD-YY DDD HH:MM

Display at idle state until a key is pressed, a card is swiped or for three seconds if in demo mode (local option).

DEMO MODE

MM-DD-YY DDD HH:MM

If DEMO MODE is enabled (local option), display for 3 seconds and return to the main idle prompt.

‘IMPRINT CARD NOW!’ Prompt

For transactions where the account number is manually keyed and card present applies, an ‘IMPRINT CARD NOW!’ prompt will be displayed as a reminder to the operator. The operator must press [ENTER] to continue with the transaction.

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Interchange Compliance Data

There is no requirement for the terminal to display, print or store the interchange compliance data (CPS/IPC) returned on an authorization response since the application primarily supports restaurant processing, retail processing and mail/telephone order where the original auth amount is always the same as the final auth amount (rather than where the final amount might be less than an original pre-auth amount due to back orders, etc. and where an open pre-auth must be retained after a batch is settled). For this application, the host system will manage the matching of the original compliance data received on the auth response with the final settlement record.

IRS TRAC Reporting

If tip entry is enabled, certain employee ID reports will include the total charged tips and total charged receipts showing charged tips. In addition, a line for writing in the total cash tips, a line for writing in the total tip outs, (used to calculate the total tips for indirectly tipped employees) and a total tips line are included. These totals are included to facilitate merchant reporting of tip information on the IRS ‘Employer’s Annual Information Return of Tip Income and Allocation Tips’ Form 8027. Although not related to the IRS 8027 form, the percentage of charged tips to transactions with charged tips will also be included on the reports.

LinkPoint BankPoint PIN Pad Idle Display

When the terminal returns to the idle state, the LinkPoint BankPoint PIN pad display should be reset to the PIN pad idle prompt as well.

BANKPOINT

WELCOME

This is displayed on the PIN pad if a BankPoint PIN pad is connected.

Lock Mode

The lock function is used to temporarily disable the terminal until the assigned level password (or higher) is entered.

Password Protection

The application supports three levels of password protection (minimum, medium and maximum). Three of the levels: minimum, medium and maximum can support a unique password. The passwords may be changed locally in the local setup function. A terminal must be re-downloaded in order to restore the host defined default password. An override password will be supported when entering the local password setup function (or when the terminal is in LOCK mode) and will be the day of the month squared plus the month. For example, the override password for 9/23 would be (23X23) + 9 = 538. Certain features and functions can be assigned one of the four levels of protection; the entry of a higher level password will gain access to a feature or function protected with a lower level. For example, if employee detail reporting is protected with the minimum level protection, the medium or maximum level passwords can also be entered in order to perform the detail reporting functions. Once a function has been initiated from the idle

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state, the password for any level will only be requested once until that level or higher has been entered regardless of how many features associated with that level are password protected. For example, if batch review and edit are both password protected and the appropriate level or higher password has been entered for the batch review function then subsequent edits while in that function will not require re-entry of that level of password. The password prompting sequence is shown below. Pressing [CLEAR] at any point will return to the idle prompt unless LOCK mode has been enabled.

TRANSACTION

ENTER PASSWORD

TRANSACTION

ACCESS DENIED

The password is requested if the level assigned to the function or feature or a higher level has not been previously entered in the current function (the first line is

the transaction or function description ‘SALE’, ‘MANUAL’, DETAIL REPORT’, etc.). Asterisks are displayed as the password is keyed.

Display (with beep) for 2 seconds if a lower level password is entered; return to ‘ENTER PASSWORD’.

TRANSACTION

INVALID PASSWORD

Display (with beep) for 2 seconds if a password is entered that does not match either the min, med or max level password; return to ‘ENTER PASSWORD’.

PIN Pad Processing

The application will support the LinkPoint BankPoint PIN Pad, as well as the Verifone 102, 301, 1000, 1000SE and 2000 PIN pads. All PIN pads must be configured for DUKPT key management. The application will support card swipes from a handheld PIN pad as well as card swipes from the integrated terminal card reader. PIN entry will be required for all debit transactions. Entry of the tip and cash back amount may be allowed from the PIN pad based on host features.

Pre-Dial

For online credit card sale transactions, including gift card transactions the terminal will pre-dial as soon as account number and expiration date validation have been completed. Pre-dial will be disabled for a card type if a floor limit applies. For check transactions, pre-dial will begin before the amount is requested. The pre-dial is complete when the host carrier is qualified by the terminal but before the terminal carrier is raised. If user input is not completed within 30 seconds, the pre-dial should timeout, disconnect and a new dial session started upon completion of the user input. Pre-dialing is not supported for debit transactions or when a floor limit applies for a card type.

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Printer Processing

The application will support the PrintPoint 1000 and 3000 printers, the VFI 250/900, and the VFI 350 (40 column print format only) connected to the LinkPoint 3000. It will also support the printer attached to the AIO. A host feature will enable and disable printing of receipts and, if enabled, other options will control the printing of auth only and tab transactions. Reports will always print, regardless of the printer enable or disable host option setting provided a printer is connected. Up to 2 optional header lines and 2 optional footer lines will be supported for printing receipts and some reports.

If a printer error is detected, the terminal will display an error message ‘Printer Offline’ on the top line and ‘Please Correct’ on the bottom line and an alert beep will sound. The application will automatically detect when the printer error has been corrected and will no longer display the printer error message. Printing may be temporarily disabled in the local setup function but a subsequent host parameter update (setup) will reset the printing status to the host value.

Settlement (Interactive Capture)

The host will store all on-line approved capture authorization transactions at the time of authorization, including TeleCheck CPO/ECA transactions. When the terminal settles, all off-line (sale and return), split dial (authorized to the AMEX host), adjustment (edit, close tab and add tip) and void transactions are first submitted to the host in an attempt to bring the terminal and the host in balance; the terminal will then send the settlement totals to the host.

If the host and terminal are ‘in-balance’, the host will close the batch and the terminal will print the settlement report, store the batch totals (for history reporting) and close the batch. If, however, the host and terminal are ‘out-of-balance’, the terminal will be requested to upload the entire batch, including on-line approved transactions such as TeleCheck ECA transactions, offline, voids and adjustments before printing the settlement report and closing the batch. The batch will not be closed if any communication or host error occurs during the settlement session.

Special Phone Number Symbols

The phone symbols in addition to ‘0’ - ‘9’, ‘*’ and ‘#’ that the application will recognize are:

Symbol Comment

‘N’ Communicate at 1200 baud; otherwise use 300 baud ‘,’ (comma) Pause 2 seconds ‘-’ (dash) Slow touch tone dial 5 digits/pulses per second (normal is 10) ‘+’ Wait for second dial tone ‘@’ Disable ‘line in use’ test ‘$’ Disable dial tone test and ‘line in use’ test ‘/’ Disable dial tone test but do not disable ‘line in use’ test

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Thermal Printers

When a thermal printer mechanism is used, a second copy of the customer receipt will be printed but without the signature and promissory note lines. The application will pause between copies for the number of seconds indicated by the SECOND RECEIPT TIMER or until the [ENTER] key is pressed before printing the second copy. If the SECOND RECEIPT TIMER is not ‘00’, the message TEAR NOW, PRESS ENTER will be displayed on the second line of the display and until the timer expires or [ENTER] is pressed. If the SECOND RECEIPT TIMER is ‘99’ for timer disabled, the application will wait until the [ENTER] key is pressed. A thermal printer will print inverse text.

Transaction Sequence Number

A transaction sequence number is generated for every settlement (capture) transaction. The sequence number will be displayed on the screen when the transaction is captured to the settlement batch. The sequence number will also be printed on the merchant and customer receipt copies. A sequence number will not be assigned for auth only transactions. The sequence number starts over at ‘001’ after each successful settlement. When applicable, the sequence number may be used to select a transaction in an open batch.

Transaction Space Management

The application will warn the operator ‘CLOSE SOON!’ when twenty or fewer transactions are left in the batch. Each time a transaction is stored to the batch, the average size of a data base record is recalculated based on the previous average and the size of the new record. At any point, the number of transactions remaining is the size of unused memory divided by the average size of a transaction. The application will display ‘BATCH FULL-CLOSE NOW’ and abort to the idle state when the batch is full. The batch must be successfully closed before a new transaction can be entered.

If this process is interrupted at any point due to errors, the settlement close procedure must be restarted from the beginning. Gift card transactions are not included in batch settlements and therefore are not stored at the host for batch updates. The terminal will not send Gift Card transactions to the host when a batch update occurs.

Please note: Gift card transactions are not included in credit and debit card batches

because there is no gift card batch, there are only gift card totals that need to be cleared. As a result, when a batch update takes place, the terminal will not send gift card transactions to the host.

Terminal Initiated Auto Settlement

Terminal initiated auto settlement will be supported based on a host supplied auto settle hour and minute. Open tab transactions will be deleted without operator confirmation if they exist at the time of auto settlement and no warning will be displayed for un-tipped transactions. An auto settlement attempt will take place at the indicated time if transactions exist and regardless of any intervening operator initiated settlements; if transactions do not exist, auto settlement is not attempted until the next occurrence of the settlement time.

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FEATURES AND OPTIONS

New Features Include:

Electronic Commerce Indicator

An Electronic Commerce Indicator (ECI) flag is available in the CONFIG 690 00.01.07 application. If enabled, when the credit card number is keyed in and merchant indicates the card is not present, a prompt will display asking if a transaction was received over the Internet. If so, another prompt will display asking if the information was received encrypted.

Merchant Messaging Feature

The Merchant Messaging feature allows the user to receive informational messages sent by the host computer. When the feature is activated: a MERCHANT ALERT header line will print in inverse font, followed by a message of up to four lines of 32 alphanumeric characters each. It will print on the top of the batch close report above the merchant header lines. Please note that messages will not appear as text on the terminal readout.

Petroleum Processing

The terminal can accept debit, credit, TeleCheck ECA and gift cards to purchase both gasoline and non-gasoline products at petroleum service stations. The terminal can be set to process up to five different grades of gasoline. Each grade can be set to sell gasoline at a different price per gallon. The receipt prints both the total transaction amount and total amount of gasoline purchased.

Recurring Payment Indicator

When the Recurring Payment Indicator (RPI) flag is enabled, a prompt appears that asks if the transaction (sale, refund, offline) is recurring transaction. A recurring transaction is a transaction that is repeated on a regular basis. This prompt occurs when the card number is keyed in and merchant indicates card is not present. Pressing [ENTER] when the prompt appears will allow the terminal to bypass the card code entry prompt, pressing [BACK SPACE] when the prompt appears will not.

Existing Features Include:

2nd Receipt Delay

The Second Receipt Delay terminal option controls the delay period between the printing of the first and the second receipt copies on printers configured for separate merchant and customer receipt printing. The options are:

♦ Do not pause between copies by setting delay time to 00 seconds ♦ Pause between copies by setting delay time between 01-99 seconds

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Abbreviated Report Totals

Determines how the totals will be printed on batch close reports. Two parameters: the Detail and Summary Totals parameter and the Net Summary parameter control this information. If both parameters are set to Y = card detail, check detail, card type totals, net grand totals and employee totals will print. If both parameters are set to N = only the card type totals and the net grand totals will print.

ADJUST BEFORE CLOSE? Prompt When this prompt displays, the terminal is asking if the transactions with unadjusted tips

will be editing now. If the [ENTER] (YES) key is pressed, the transactions will display so that they can be adjusted one by one, if [BACK SPACE] (NO) is pressed, the terminal will add zero tip amounts to all unadjusted tip transactions so the batch can close.

Address Verification

This host feature is card type specific and is used in conjunction with the AVS/Card Not Present, Bypass Card Present Prompt and Card Present Default host feature options explained in later paragraphs. This option enables and disables prompting for the customer ZIP and address code for transactions where the account number is manually keyed and card not present is indicated. Up to five digits of numeric street address information can be entered. Up to nine digits of alphanumeric zip code data can be entered.

The parameter settings are: Y = the terminal will request the address information; N = address information will not be requested. A two character address verification code will be printed on receipts and displayed on the terminal. The first character is the address match code and the second is the ZIP match code. The possible character values and their definitions are listed:

If the first character is: Y = Exact address match N = Not an address exact match X = Service not valid or other error

If the second character is: Y = Exact ZIP code match N = Not an exact ZIP code match X = Service not valid or other error

The following matrix shows all the transaction types supported by the application and whether AVS applies for the transaction type when the account number is manually keyed and there is an indication that the card/customer is present.

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Applicable Transactions Non Applicable Transactions

Sale Non-Debit Authorization Only

Debit Sale Offline Sale Return Non-Debit Return Debit Open Tab Void Check Approval

♦ AVS Prompting Enhancements: AVS can be prompted for in both card present

status and card not present settings. Download settings from the host: AVS Card Present Default and AVS/Card Not Present. ZIP Code entry is requested if AVS/Card Present applies and the card is present. Operator bypass of the ZIP entry is always allowed. If card not present is indicated, standard AVS ZIP and address code prompting apply.

♦ Authorization Processing: If AVS ZIP entry applies, Auxiliary Data Packet ‘0012’

for ‘Address Verification’ must be included in the authorization request and AVS response code(s) should be expected in the host response. The AVS response code must be stored with the transaction data (except for Auth Only transactions) displayed on the final authorization screen and printed on the customer receipt.

♦ Batch Uploads: The AVS response code is included in Auxiliary Data Packet ‘0012’

during batch upload and discrepancy batch upload processing.

♦ Detail Review and Reporting: The AVS response code must be printed on detail

reports and displayed on detail review screens.

American Express Split Dial Authorization

This split dial option determines if American Express transactions will be routed through First Data or if they will be routed directly to American Express for authorization and then FDMS for settlement. The transactions will be settled to the FDMS Nashville host as offline sale transactions. The American Express split dial host download parameter ‘092’ when set to ‘1’ will route AMEX transactions directly to American Express for authorization. If the download parameter is set to ‘0’ will route AMEX transactions through First Data for authorization.

ID Description Size Type Comment

092 Amex Split Dial Data 1 N 0 - Disable, 1 - Enable

Note: American Express reverse PIP (authorization and settlement to American

Express) will not be supported.

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AMEX Split Dial Terminal ID

The Amex terminal ID is used in the split dial request to the Amex host and identifies the merchant to the Amex host.

Auto Close

Auto close is when the terminal is set to automatically attempt to close an open batch at an approximate time. If the merchant is not available to close a batch with an open transaction, the auto batch close feature is a necessary safeguard to ensure all transactions process in a timely manner. When it is time for the terminal to attempt to close automatically, if the terminal has no open batch, it will stay in a waiting mode and no action will be taken; if the batch has open transactions with unadjusted tips or open tabs, the terminal will zero out all open tabs and unadjusted tips and proceed with the close attempt; if the batch has open and non adjustable transactions, the terminal will proceed with the close attempt.

Auth Tolerance %

When a tab is closed, the total close amount will be compared to the original authorization amount. If the total close amount is above or below the original authorization amount by an amount greater than the auth tolerance percentage, the terminal will display a message instructing the user of the ‘over-authorized’ or ‘underauthorized’ status.

Batch Close

When the merchant has successfully performed a credit card, debit card, CPO/ECA check transaction or gift card transaction, the transactions become part of a batch. The merchant must close the batch before payment is received for those transactions. The feature will close all transactions in the open batch except gift card transactions. Gift card transaction batch will be cleared out instead of closed. The gift card batch clearing will allow new gift card transaction processing to begin. The batch can be closed in two different ways: manual close and auto close.

Bypass Card Present Prompt

This host download option is used to prompt the user if the card is present at the time the card number is manually entered into the terminal.

If the Bypass Card Present Prompt host option setting is:

• N= terminal will prompt card is present

• Y=terminal will not prompt if card is present

See also the Card Present Default paragraph printed later in this section.

Bypass Tip Entry on Sale

This parameter, called Bypass Tip on Sale, controls whether the tip entry occurs during a sale transaction. See Tip Processing paragraph printed later in this section.

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Card Present Default

This host download option sets the default transaction for manual credit card entry as either card present or card not present.

If the Card Present Default is set to:

• N = terminal assumes card is not present at card number entry

• Y= terminal assumes card is present at card number entry

See also the Bypass Card is Present Prompt paragraph printed earlier in this section.

Card Range Prefix Length

The Card Range Prefix Length parameter sets the exact number of lower and upper account number prefix digits used to match the transaction account number to an account number in the card range table.

Card Range Table

The card range table is used to match a transaction account number to the appropriate card type record in the card type table. The application searches and processes the card range table in the order the records were loaded during the initialization process. Each record in the card range table will point to a record in the card type table and multiple card range records can point to the same card type record. Each card range record is made up of the following elements:

♦ Minimum Account Number Length: The entered account number must be greater

than or equal to this length in order to match a range record.

♦ Maximum Account Number Length: The entered account number must be less

than or equal to this length in order to match a range record.

♦ Account Number Lower Prefix: The prefix of the entered account number (for the

number of digits specified in the CARD RANGE PREFIX LENGTH) must be greater than or equal to the account number lower prefix in order to match a range record. Note: If the length of the entered account number is less than the CARD RANGE PREFIX LENGTH, then the entered account number should be padded with lead zeroes to the required length before a match on the prefix digits is attempted.

♦ Account Number Upper Prefix: The prefix of the entered account number (for the

number of digits specified in the CARD RANGE PREFIX LENGTH) must be less than or equal to the account number upper prefix in order to match a range record. Note: If the length of the entered account number is less than the CARD RANGE PREFIX LENGTH, then the entered account number should be padded with lead zeroes to the required length before a match on the prefix digits is attempted.

♦ Confirm Card Type: The confirm card type option enables and disables card type

confirmation when a keyed or swiped account number matches a given entry in the range table. If the option is disabled, the first match is used to process the transaction. If this option is enabled, then a card type confirmation prompt is displayed; a YES response selects the ‘found’ card type and a NO response restarts

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the search of the range table for another match on a different card type. The same logic applies for the initial match as well as all subsequent matches.

♦ Card Type Index: When the entered account number matches a card range record

(based on the criteria above), the card type table is searched until a match is found between the CARD TYPE INDEX in the range record and a CARD TYPE INDEX in the card type table entries.

♦ Commercial Card Indicator: When the entered account number matches a card

range record (based on the criteria above), the commercial card indicator indicates:

Non-commercial: No special processing is required. Purchase card: Prompt for customer code (optional) and for sales tax

(mandatory) with tax exempt confirmation if zero tax is entered or tax entry is bypassed.

Corporate Card: Prompt for sales tax (mandatory) with tax exempt confirmation if zero tax is entered or tax entry is bypassed.

Business Card: Prompt for sales tax (mandatory) with tax exempt confirmation if zero tax is entered or tax entry is bypassed.

Unknown: Request commercial card type indicator from the host on the authorization request. If the transaction is approved and one of the above is indicated on the auth response, follow the same action as described above before the receipt is printed and before the authorization response is displayed; if the auth response indicates that the commercial card type is still ‘unknown’, the application will prompt for sales tax as if ‘corporate card’ had been indicated. For offline transactions, the terminal always prompts for sales tax if the commercial card type is ‘unknown’.

Card Swipe Verification

The card swipe verification option specifies if verification of the stripe read account number is required for electronically swiped cards. The parameter settings are:

♦ No Verification Required = No special processing is required. ♦ Display Account Number = Display the account number read from the card

and wait for confirmation.

♦ Enter Last 4 Digits = Prompt for the last 4 digits of the account number and

match to the last 4 digits of the account number read from the card. Display ‘MISMATCHED DIGITS’ prompt and try again if they do not match.

♦ Display and Enter Last 4 = Require entry of last 4 and display swiped

account number (in that order) as described above.

Card Type Table

The card type table controls how the different card types are processed by the application. The host can load information for up to 10 card types with the 6th record reserved for check approval parameters. Each record in the card type table includes the following information about a card type:

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♦ Card Type Mnemonic:

a card type name; for instance: AX=American Express, DB=Debit, DC=Discover, DR=Diner’s Club/Cart Blanche, EC=TeleCheck CPO/ECA, GC=Gift Card, JC=JCB, MC=MasterCard, VS=VISA. In the remainder of this document in the display screen replicas, the card type mnemonic soft text will be represented by the words: card name, in the receipt or report replicas, the two character mnemonic will be used.

♦ Card Type ID: ♦ Card Type Classification:

card. See special processing requirements for debit transaction in the General Information chapter.

♦ Card Type Auth Message Code:

code is included in an authorization request and is used for routing purposes at the host.

♦ Card Type Service Code:

of service allowed for a particular card type. The service code can indicate that no transactions are allowed for the card type, that all transactions are authorization only (whether done in the sale function or the auth only function-not valid for any other function) or that transactions are capture (settlement transactions) unless done in the authorization only function.

♦ Card Type Floor Limit:

used to store capture sale transactions directly to the batch without requiring online authorization. The floor limit is a dollar amount value applies in the sale function only and never applies for debit or auth only transactions. Applicable transactions will be considered captured without authorization if the total transaction amount is less than or equal to the CARD TYPE FLOOR LIMIT.

♦ Card Type Reporting Group Indicator:

INDICATOR is used to group card types for reporting purposes. Up to 9 card type reporting group indicators are supported. Supported card types may be grouped in any combination including all together or all separate. Card types will be presented as sorted by card type reporting groups for all card type reports and in all card type review functions; in other words, card types with the same/matching CARD TYPE REPORTING GROUP INDICATOR will be presented together. For example, if MC and VS both had a group indicator of ‘01’, AX ‘02’ and DS ‘03, then MC and VS would be grouped together and AX and DS would be grouped separately.

♦ Card Type Index:

TYPE TABLE for a particular card type and is used to determine the card type that applies for a card type range (see paragraph about card range tables printed earlier in this chapter).

Card Validation Code (Card Code)

The following matrix shows all the transaction types supported by the application and whether card code applies for mail or telephone order transaction types when the card is not present.

The card type ID is a unique two digit FDMS identifier.

The card type mnemonic is a two character abbreviation for

The card type classification specifies credit vs. debit

The card type CARD TYPE AUTH MESSAGE

The CARD TYPE SERVICE CODE designates the type

The CARD TYPE FLOOR LIMIT is a parameter setting

The CARD TYPE REPORTING GROUP

The CARD TYPE INDEX indicates the position in the CARD

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Applicable Transactions Non Applicable Transactions

Sale Non-Debit Authorization Only

Debit Sale Offline Sale Return Non-Debit Return Debit Open Tab Void Check Approval

♦ Card Code Host Parameter: The terminal application supports a host parameter

card code card type option to enable card code entry for key entered online sale transactions when the card/customer is not present. This host parameter is card type specific.

♦ Card Code Prompting: Card code is a card verification tool designed to reduce

fraud losses primarily on mail or telephone order transactions when the card is not present. The card code value is a three to four digit code imprinted on the back of the card in reverse italics following the card number that is also printed in reverse italics on the signature stripe. Like AVS, card code authorization processing applies for online auth only or captured sales if card code verification is enabled for the merchant and card type/issuer, if the account number is manually keyed and if card not present is indicated.

If card code applies, the card code value must be requested from the cardholder, keyed at the terminal and submitted on the authorization request. If entry of the card code is bypassed, the terminal operator must indicate the reason the code cannot be obtained from the cardholder (the card code value is not printed on the card, the card code value is printed but is not legible or the operator deliberately chooses not to enter the code). The card code value should be requested immediately after the account number and expiration date has been keyed (while the cardholder is still looking at the card).

card name SALE ENTER CARD CODE

Enter the card code value and press [ENTER] to continue the transaction. If there is not a card code value, press [ENTER] to display reason codes.

NOCODE UNREAD SKIP

↓ ↓ ↓

Select the appropriate card code reason code or press [ENTER] to try again.

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Card Code Sales Authorization Processing: When card code entry applies for a transaction, ‘Card Code Information’ must be included in an authorization request (additional request data type 013) and card code response codes should be expected in the host response. The card code response code must be stored with the transaction data (except for auth only transactions); it will be displayed on the final authorization screen and printed on the customer receipt.

Result Code Comment

M Card code match

N Card code no match

S Card code should be on card but terminal indicated it was not

U Issuer not certified and/or has not provided processor the encryption keys

P Not processed

X Server provider did not respond

♦ Batch Uploads: The card code response code is included in additional request data

type 013 during batch upload and discrepancy batch upload processing.

♦ Batch Downloads (Restores): The card code response code may be included in

additional request data type 013 during batch downloads for applicable AVS transactions.

♦ Detail Review and Reporting: The card code response code must be printed on

detail reports and displayed on detail review screens.

The following matrix shows all the Reports and Terminal Review Screens supported by the application and whether card code applies for mail or telephone order transaction types when the card is not present.

Applicable Reports Non Applicable Reports

Close Batch Report Batch Detail Report Employee Detail Report Card Type Detail Report

Batch Totals Report Batch Totals History Report Card Type Totals Report Individual Employee ID Totals Report Employee ID Totals Report for All

Employees Open Tab Detail Report Unadjusted Tip Report

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Applicable Review Screens Non Applicable Review Screens

Review Transaction Batch/Employee Detail Review Card Type Detail Review

Batch Totals Review Batch History Review Card Type Totals Review Employee Totals Review Open Tab Review Unadjusted Tip Review

Commercial Card Processing

Based on a commercial card indicator in either the card type range table or the authorization response from the host, a customer code (purchase card) and/or sales tax (purchase, business or corporate card) may be requested during the processing of the transaction. For all commercial cards (purchase, corporate and business), the sales tax will be required and if bypassed or zero amount, a tax exempt status for that transaction must be confirmed. If the merchant is tax exempt (parameters) the sales tax will not be requested and a tax exempt status will be assumed for all transactions. Commercial card processing can be disabled based on a parameter and if disabled, a commercial card will be treated the same as standard credit cards of the same card type. The parameters are: Y = sales tax will be requested on commercial card transactions; N = sales tax will not be requested on commercial card transactions.

Credit (Return) Enable

Terminal setting allows credits also known as returns to be processed. Options are: Y = Credits/Returns can be processed; N = Credits/Returns cannot be processed. NOTE:

The default for this parameter = Yes for all merchant types.

DBA Name, Address, State and ZIP

The DBA information is used for printing a merchant header on all receipts and reports. The DBA information should print only once for any given report. For example; if the ALL option is selected for a report (card type, employee ID, etc.) then the DBA should only print once.

Debit Signature Line

This option enables and disables the printing of the signature line on the customer receipt for debit transactions. Options are: Y = Signature line and promissory footnote will be printed; N = Signature line and promissory footnote will not be printed.

Default Open Tab Amount

The default amount for an open tab transaction is $0.00. The operator may override this amount by keying in a specific opening tab amount.

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Detail on Settlement Report/Display Settlement Totals

Determines how the totals will be printed on batch close reports. Two parameters: the Detail and Summary Totals parameter and the Net Summary parameter control this information. If both parameters are set to Y = card detail, check detail, card type totals, net grand totals and employee totals will print. If both parameters are set to N = only the card type totals and the net grand totals will print.

Duplicate Invoice Number Check

When this is option is set, once an invoice number is entered, the terminal will search for the same invoice number in the open batch. If a duplicate is found, a DUPLICATE, REENTER? prompt will be displayed and the operator may press [ENTER] (YES) to reenter or [BACK SPACE] (NO) to retain the duplicate. The parameter settings are: Y = the terminal will alert the user that the invoice number has already been used and give the option to reenter the number or N = the terminal will accept the duplicate invoice number.

Duplicate Transaction Check

This option enables and disables duplicate transaction checking. A duplicate transaction is indicated when the account number entered matches the account number for another non-deleted transaction for the same card type that is stored in the current batch. A confirmation prompt is displayed if a duplicate transaction is found; password protection may be required (local option) to allow the duplicate to be entered. The parameter settings are: Y = terminal will check for duplicate transactions; N = terminal will dial the host and check for duplicate transactions.

Employee ID Processing

This option enables and disables functions and features associated with employee ID (clerk, server, etc.) processing (employee ID entry, reports/review functions, IRS TRAC reporting...). Please note that examples in the manual of employee ID processing

prompts will be referred to collectively as EMP, even though that is not a choice in the program.

Employee ID Long Text

The employee ID text (SERVER, CLERK...) is used for the receipt employee ID line and for display text as applicable.

The different settings include:

♦ Server ♦ Clerk ♦ Guest ♦ Room ♦ Order ♦ Teller ♦ Bin

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Employee ID Short Text

The employee ID short text (SVR, CLK…) is used for employee ID entry and as printed text (report column headers...) as applicable.

Employee ID Totals on Settlement Report

This option enables and disables printing of the employee ID totals on the settlement report. Typically, the settlement grand totals are printed at the top of the report, the card type detail follows (if enabled) and the employee ID totals follow (if enabled).

Enter Tip After Sale

The download parameter TIP ENTRY turns on or off tip entry. In a credit transaction, when TIP ENTRY=Y, the terminal will prompt for tip after the sale. In a debit transaction, terminal will prompt for tip during the sale. In a credit transaction, if BYPASS TIP ON SALE=N also, terminal will prompt for tip either during or after the sale depending upon when the tip is entered.

Gift Card Processing

This application features First Data gift card processing as an option. Gift cards are value added cards that act as gift certificates. Programmed with a certain dollar amount, they can be given as gifts to customers who can redeem them only in the business for which the card was programmed.

Key Invoice Number

The Key Invoice number option determines if the invoice number will be manually entered or terminal generated. The parameter settings are: Y = User enters invoice numbers; N = Terminal generates invoice numbers.

Terminal generated invoice numbers are generated in the form ‘XXYYY’ where ‘XX’ are the last two digits of the BATCH ID and ‘YYY’ are the last 3 digits of TRANSACTION ID.

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Logon Password Security

The host will assign and supply to the terminal a logon password following a full program download and can also supply a new logon password during any host parameter update session. For all communication sessions with the Nashville host, the terminal will include the last logon password received in the protocol header of the request message.

For any request message, if the logon password supplied in the request packet does not match the logon password stored in the merchant demographic record at the host, an error code 50 will be returned and the host record will be marked as ‘violated’. On subsequent attempts, an error code 51 will be returned until the condition is resolved and the ‘violated’ status is removed.

Manual Close

Manual close is when the merchant attempts to close the batch manually, by pressing the correct key on the terminal keypad. If the batch contains open tip or open tab transactions that need to be adjusted, the terminal allows the merchant the choice of either adjusting them one at a time or allowing the terminal to zero out the transactions all at once.

Merchant Date and Time

The terminal date and time feature is usually set the local time and date for the merchant. The time is based on a time zone code in the merchant demographic record. The date and time will be updated after each successful batch close.

Net Summary Setting

Determines how the totals will be printed on batch close reports. Two parameters: the Detail and Summary Totals parameter and the Net Summary parameter control this information. If both parameters are set to Y = card detail, check detail, card type totals, net grand totals and employee totals will print. If both parameters are set to N = only the card type totals and the net grand totals will print. See the Abbreviated Report Totals section earlier in this manual.

Open/Close Tab Processing

Open/close tab processing is supported based on a parameter setting. An open tab transaction may be setup as the default transaction initiated by a swipe at the idle prompt. All open transactions must be closed or deleted before settlement is allowed. Close tab processing will use the Auth Tolerance setting to determine if the terminal should display a message indicating that the close tab amount is outside the tolerance range of the original open tab transaction. If the open tab amount + the tolerance rate is greater than the close tab amount, the message ‘UNDER AUTHORIZED’ will be displayed. If the open tab amount – the tolerance rate is less than the close tab amount, the message ‘OVER AUTHORIZED’ will be displayed. Deleted open tab transactions must be sent to the host during settlement.

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Parameter ID Version

The parameter ID version number is included in every parameter update session and must be echoed back in subsequent parameter request messages to identify what version of the parameters are currently loaded.

PIN Pad Cash Back Entry

This option determines if Cash Back Entry will be requested via the PIN Pad. The parameter settings are: Y = The Cash Back will be entered via PIN Pad; N = The Cash Back will be entered via the terminal.

PIN Pad Tip Entry

This option determines if Tip entry will be requested via the PIN Pad. The parameter settings are: Y = The Tip will be entered via PIN Pad; N = The Tip will be entered via the terminal.

PIN Pad Type

The PIN pad type defines the type of PIN pad indicated in the FDMS merchant demographic record. The FDMS host only supports DUKPT key management. If the application determines that the PIN pad connected does not match the PIN PAD TYPE received from the host, a warning message should be displayed (each time the PIN pad is used) for 2 seconds and then PIN pad processing should be attempted with the connected PIN pad device.

Primary and Alternate Phone Numbers

The primary and alternate phone numbers are used for all communication to the FDMS Nashville host with the exception of a user initiated parameter update which must allow the entry of an override phone number. For all communication sessions, the terminal will first attempt to connect using the primary phone number and if that fails will try again using the alternate phone number. If the second attempt fails, the terminal will display an error/REDIAL message and allow the operator the option of re-dialing or aborting the session entirely.

Print Auth Only Receipts

This option enables and disables printing of a merchant and customer receipt for auth only transactions if the global PRINT RECEIPTS option is enabled, if the global PRINT RECEIPTS option is disabled, the print auth only receipt should be ignored.

Print Close Tab Receipts

This option enables and disables printing of a merchant and customer receipt for close tab transactions if the global PRINT RECEIPTS option is enabled, if the global PRINT RECEIPTS option is disabled, the print close tab receipt should be ignored.

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Print Invoices (Receipts)

This option determines if the terminal will print receipts without affecting the printing of reports. Options are: Y = Invoices (Receipts) will be printed; N = Invoices (Receipts) will not be printed.

Print Open Tab Receipts

This option enables and disables printing of a customer receipt for open tab transactions if the global PRINT RECEIPTS option is enabled, if the global PRINT RECEIPTS option is disabled, the print open tab receipt should be ignored.

Print Receipts

This option enables and disables printing of a customer receipt. If disabled, receipt printing is disabled for ALL types of transaction; if enabled, other receipt printing options control the printing of other types of receipts (open tab, close tab, auth only...).

Printer Type

The printer type defines the type of printer indicated in the FDMS merchant demographic record. If the application determines that the printer connected does not match the PRINTER TYPE received from the host, a warning message should be displayed (each time the printer is used) for 2 seconds and then printer processing should be attempted with the connected printer device.

Processor Merchant Number

A processor merchant number is received for each card type that has a non-zero card type service. This number is typically printed on the customer receipt. The processor merchant number identifies a merchant to a processor such as VISA, MasterCard, Amex, etc…

Purchase Card Processing

This option determines if Level II purchase card prompts (Purchase Number and Sales Tax) will be requested on purchase card transactions. The parameters are: Y = Purchase card prompts will be requested on purchase card transactions; N = Purchase card prompts will not be requested on purchase card transactions.

The following matrix shows all the Review types supported by the application and whether displaying Purchase Card Customer/Purchase Code information is applicable.

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Applicable Review Screens Non Applicable Review Screens

Review Transaction Batch/Employee Detail Review Card Type Detail Review

Batch Totals Review Batch History Review Card Type Totals Review Employee Totals Review Open Tab Review Unadjusted Tip Review

Receipt Account Number Truncation

Many states now require truncation on the customer credit and debit card receipt copies. Merchant receipt copies are not affected. Truncation consists of two elements:

♦ when part of the credit card number is obscured ♦ the card expiration date is not printed at all

Setting the Truncate Account # setting to Y accomplishes both elements of truncation. It masks all but the last four digits or the credit and debit card numbers with an “x” and it does not allow the expiration date of the card to print at all.

When enabled, a second/separate customer receipt will be printed (or re-printed) for roll and thermal printers - following the same guidelines (tear processing and options) as used for thermal printers today. “Merchant Copy” and “Customer Copy” should be printed on the appropriate receipt – the host “Print Top Copy” option should be ignored. The following matrix shows whether these flags apply for each receipt type; the flags should be ignored for non-applicable receipt types (the full account number and expiration date should be printed).

Applicable Receipts

(Truncation Optional)

Sale Non-Debit Authorization Only Offline Sale Return Non-Debit Void Open Tab Close Tab

Non Applicable Receipts

(Always Truncated)

Debit

Receipt Cardholder Name

This prints the cardholder name on the line following the signature line if the name can be read from the card for swiped transactions. The parameter settings are: Y = Cardholder name will be printed; N = Cardholder name will not be printed.

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Receipt Distribution Copy Footer

This option enables and disables the printing of the distribution copy footer MERCHANT COPY and CUSTOMER COPY at the bottom of the receipt. The different settings are: Y = Copy distribution phrase will be printed; N = Copy distribution phrase will not be printed.

Receipt Invoice Number Text

The receipt invoice text (INVOICE, DRAFT, FOLIO...) is used when printing the invoice number line on the customer receipt.

Receipt Optional Header Lines

When enabled, the option provides up to two lines of text just below the merchant header information. The lines of text can be programmed with any message chosen by the merchant up to 40 characters per line.

Receipt Optional Footer Lines

When enabled, the option provides up to two lines of text near the bottom of the receipt. The lines of text can be programmed with any message chosen by the merchant up to 40 characters per line.

Receipt Pre-Tip Amount Text

The base pre-tip amount text (BASE, FOOD/BEVERAGE/TAX, MDSE/SERVICES...) is used when printing the pre-tip/base amount line on the customer receipt when multiple amounts apply.

The different settings are:

♦ Food/Beverage/Tax ♦ Mdse/Services ♦ Restaurant ♦ Food/Bev/Tax/Tip ♦ Enter Food Amount ♦ Pre-Tip Amt ♦ Base ♦ Sales ♦ Subtotal

Receipt Promissory Footer

This option enables and disables the printing of the promissory note (‘I AGREE TO PAY...’) at the bottom of the customer receipt. The parameter settings are: Y = Promissory footnote will be printed; N = Promissory footnote will not be printed.

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Receipt Tip Amount Text

This option determines the tip line description to be printed on receipts.

The settings include:

♦ Tip ♦ Gratuity ♦ Service

Refunds

The refunds feature provides the ability to refund selected transaction amounts. Refunds never apply to authorization only or debit transactions.

Sales Tax Exempt

If the SALES TAX EXEMPT option is enabled, then tax is not requested for commercial card transactions, but the tax is submitted to the FDMS host padded with all zeroes and with the sales tax exempt status indicating tax exempt. The parameters are: Y = Sales tax will not be requested or calculated; N = Sales tax may be requested or calculated.

The following matrix shows all the transaction types supported by the application and whether VS Max Commercial Card Tax % applies for the transaction type when sales tax is entered.

Applicable Transactions Non Applicable Transactions

Sale Non-Debit Return Non-Debit Offline Sale Adjustments Close Tab

Authorization Only Debit Sale Return Debit Void Check Approval Open Tab

Sales Tax Generation

This option determines how the sales tax amount will be requested for all transactions. Options are either:

♦ Not applicable ♦ Calculate based on set sales tax percentage (see Sales Tax Percentage below) ♦ Prompt for tax

Sales Tax Percentage

This option determines the percentage of the transaction that will be calculated and reported as tax. The actual percentage must be specified.

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Sales Tax Reporting

This option determines if sales tax will be reported on all transactions, regardless of commercial card status. Options are: Y = Sales tax will be requested or calculated based on the value of the Sales Tax Generation Method parameter; N = Sales tax will not be requested or calculated. Note: Sales tax reporting on commercial cards will apply (if supported by the application) regardless of the value of this parameter.

Server Totals on Summary Report

Determines how the totals will be printed on batch close reports. Two parameters: the Detail and Summary Totals parameter and the Net Summary parameter control this information. If both parameters are set to Y = card detail, check detail, card type totals, net grand totals and employee totals will print. If both parameters are set to N = only the card type totals and the net grand totals will print.

Startup Initialization Phone Numbers

The startup phone numbers (primary and alternate) are received in the download CONFIG.SYS file and are used to request the initial copy of the FDMS Features Screen. After the full program download has completed successfully, the terminal should drop the line and REDIAL using the phone numbers from CONFIG.SYS to obtain the initial copy of the FDMS initialization parameters. Normal processing should not be allowed until the process has completed successfully.

Startup Initialization Status Flag

The initial copy of the initialization parameters will include the STARTUP INITIALIZATION STATUS FLAG which can indicate any of the following:

♦ Initialization complete - begin processing ♦ Initialization complete - reload open batch at host ♦ Initialization restart - hang up and try again using last phone numbers received

Summary ID

The summary ID is used to identify a settlement batch uniquely to the FDMS host. The host supplies the initial value for the summary ID during the initial startup parameter session. The terminal will increment the summary ID after each successful settlement session.

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‘Tax Too Large’ Edit for Adjustment of Tax Amounts

The following matrix shows all the adjustment functions supported by the application and whether Adjustment of Tax amounts apply for the adjustment.

Applicable Adjustment Functions Non Applicable Adjustment Functions

Edit Close Tab

Add Tip

Adjustment of Tax Amount Prompting Enhancement: The terminal should display ‘TAX TOO LARGE’ when the edited tax amount is greater than the transaction amount.

Tip Processing

This option enables and disables prompting for a tip amount either during a sale (for credit and debit transactions) or after a sale (for credit transactions only). In a credit transaction: if BYPASS TIP ON SALE=N, terminal will prompt for tip during sale, if no tip is entered during the sale, the receipt will print with an empty tip line and the tip can be added after the sale; if tip is entered during the sale, receipt will print with the tip amount; if BYPASS TIP ON SALE=Y, terminal will not prompt during sale, receipt will print with an empty tip line and will only prompt after the sale. In a debit transaction, if BYPASS TIP ON SALE=Y, the terminal will only prompt for tip entry during the sale.

Tip Text

This option determines the tip line description to be printed on receipts.

The settings include:

♦ Tip ♦ Gratuity ♦ Service

Transaction ID

00000-32000 (terminal assigned unique identifier across credit, debit and ECA)incremented for each attempt regardless of success/fail status.

Unadjusted Tips Warning at Settlement This settlement function prompts the operator that there are transactions with unadjusted

tips in the batch. The operator then has the ability to either abort the close attempt and adjust the transactions individually or complete the settlement attempt by zeroing out all unadjusted transactions. This function will only apply if ‘Tip Processing’ is enabled.

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INITIALIZATION PARAMETERS

In the charts listed below, the shaded boxes indicate changed or updated parameters.

GAPS Parameter Changes:

• Recurring (RPI) Location 1981-1990

• E-Commerce (ECI) Location 1981-1990

• Petroleum Location 1874

• Ingenico eN2500 Check Reader Location 876

• VeriFone® 1000SE PIN pad Location 792

• Nashville Download Maximum Baud Rate Location 880

• TeleCheck Application Name Location 881

• TeleCheck Download Phone Number Location 882

• TeleCheck Download Max Baud Rate Location 883

• Gift Card Range Type ‘09’ Location 813-8nn

Card Type/Slot Flags (Locations 1981 – 1990/Card Type Slot 1-10):

Loc Description Size Type Comment 1981-1990 Card Type Flags

Card Code Verification 1 N 0 = Disable, 1=Enable AVS/Card Present 1 N 0 = Disable, 1=Enable AVS/Card Not Present 1 N 0 = Disable, 1=Enable CPS/ICP 1 N 0 = Disable, 1=Enable ECI Indicator 1 N 0 = Disable, 1=Enable RPI Indicator 1 N 0 = Disable, 1=Enable Room Rate/Room Tax

Prompt

Rental Class ID/Tax

Exempt Prompt

1 N 0 = Disable, 1=Enable

PIN Pad Type Option:

If Location 792 is empty, the PIN Pad type is not supported. The appropriate values are shown below.

Loc Description Size Type Comment

792 PIN Pad Type 1 N See matrix

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Product Number

Location 792

Equivalence

Product

Name

300001 4 IVI 7.44 300003 0 IVI 8.00 300005 empty VFI 101 300006 empty IVI 7.76 300007 0 15.01 RS232 300008 empty IVI 15.01 300009 empty VFI 301 300010 2 VFI 102 300011 empty VFI 201 300012 3 VFI 101D 300013 2 VFI 1000 300009 7 VFI 301 300016 7 VFI 2000 300066 2 VFI 1000SE

<tbd> 2 EN-Crypt 100

Merchant Parameters:

ID Description Size Type Comment 061 Merchant ID 11 N FDMS Merchant ID 030 Idle Text V/16 A Use application default if empty or not present 015 Processing Code 1 A S- Sales

A - Cash Advance

016 Merchant Type 1 A R - Retail

H - Hotel F - Restaurant T - Mail/Telephone Order O - Other

028 Merchant Date and

Time

879 Nashville Download

Phone #

880 Nashville Download

Phone # Max Baud Rate

13 N WYYMMDDHHMMSS (W = 0 for Sunday to W =

6 for Saturday

V X May include ‘-’ for pause and ‘N’ for 1200 baud

7 N

The maximum baud rate (bits per second) allowed for the Nashville Download Phone # above. Examples are (but not limited to):

‘0000300’ – 300 baud ‘0001200’ – 1200 baud ‘0002400’ – 2400 baud ‘0004800’ – 4800 baud ‘0009600’ – 9600 baud ‘0014400’ – 14.4K baud

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ID Description Size Type Comment

‘0056000’ – 56K baud

881 TeleCheck Application

Name

882 TeleCheck Download

Phone #

883 TeleCheck Download

Phone # Max Baud Rate

004 Download Parameters

Download Time 4 N <hhmm> Download Type 1 N 0 - Not required

021 Shift Processing 1 N 0=Disable, 1=Enable 022 Cash Management 1 N 0=Disable, 1=Enable 023 Time and Attendance 1 N 0=Disable, 1=Enable

V X Defines application to be downloaded (e.g.

‘NGNV’ for all TeleCheck applications)

V X Telephone number for TeleCheck download

host

7 N

The maximum baud rate (bits per second) allowed for the TeleCheck Download Phone # above. Examples are (but not limited to):

‘0000300’ – 300 baud ‘0001200’ – 1200 baud ‘0002400’ – 2400 baud ‘0004800’ – 4800 baud ‘0009600’ – 9600 baud ‘0014400’ – 14.4K baud

‘0056000’ – 56K baud

1 - Timed (based on download time) 2 - Immediate (ignore download time)

Check Reader Parameters:

ID Description Size Type Comment

876 Check Reader Parameters <FS>087601210<FS>MagTek®,

<FS>087603510<FS>eN2500

Check Reader Type 2 N 00-No check reader

01-MAGTEK MICR 03-Ingenico en2500 (others to be defined)

Baud Rate 1 N 0=300

1=600 2=1200 3=2400 4=4800 5=9600

Comm Type 1 N 1=7E1

2=8N1

Send Status Byte 1 N 0=Disable, 1=Enable

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Card Range Table: (Field IDs 813-8nnn)

ID Description Size Type Comment

813 Range Prefix Length 2 N 08-determines length of up/low prefix fields

below

814 Card Range Record

Min Account # Length 2 N Card Type Record

Pointer

Range Type 2 N 00 - Normal

Account # Lower Prefix V N Length specified above (ID 813) Account # Upper Prefix V N Length specified above (ID 813) Max Account # Length 2 N Following data present for releases that support

Commercial Card Type

Indicator

Repeat previous record as applicable using next

8nn End of Ranges Entry 2 N '00' - End of table

1 N Card Type Record Pointer+1 corresponds to

Card Type Index field in Card Type record above (for example, pointer 0 corresponds to Index 01).

01 - Card Type confirmation required 05 - Disable account # check digit verification 07 - Purchase card range 08 - Purchase card range/card type confirmation

required 09 – Gift card

Fall requirements for commercial cards (based on RAM rev by terminal and config)

2 N ‘00’= Not a commercial card or Commercial Card

Processing is disabled ‘01’=Purchase Card ‘02’=Corporate Card ‘03’=Business Card ‘04’=Unknown (request Commercial Card Type

on auth request)

contiguous memory location

Petroleum Processing Parameters:

ID Description Size Type Comment

1874 Petroleum Processing 1 N '0' - Disable, ‘1’ – Enable

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KEYPAD/TEMPLATE DESIGN

L i n k P o i n t A I O

A .

VOID

F ‘

SALE

K

1

O

4

S

7

W

Í

B - S C sp S D + S E ,

G “

✱

ATM/DEBIT

L

P

T

X

H :

M

2

Q

5

U

8

Y

0

CHECK

I ;

P

R

I

3

N

T

A

U T H

6

O N L Y

O F F L

I

9

N E

A D J U S T

#

REVIEW

N (

R )

X

V !

—

Z &

+

J @

÷

=

ENTER

Î

RETURN

CLOSE

CLEAR

ALPHA

BACK

SPACE

NO

YES

L M A E S N T U

P R E V

N E X T

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

KEYPAD/TEMPLATE CHART

LINKPOINT AIO ALPHA/SYMBOL ASSIGNMENTS

Key Assignment ALPHA MODE

[ALPHA] is

depressed once or

twice prior to

pressing the

corresponding key

[VOID] A . (period)

Left Green [S]

Center Green [S]

Right Green [S]

[RETURN] E , (comma)

[SALE] F ‘ (apostrophe)

[ATM/DEBIT] G “ (quote)

[CHECK] H : (colon)

[REVIEW] I ; (semi-colon)

[CLOSE] J @ (“at”)

[1] K 1 [2] L 2 [3] M 3 [÷] [4] O 4 [5] P 5 [6] Q 6 [x] R ) [7] S 7 [8] T 8 [9] U 9 [−]

[*] W * (asterisk) [0] X 0 [#] Y # (pound) [+] Z & (ampersand)

B - (hyphen)

C Space

D +

N (

V !

Symbol displayed when

pressing the corresponding

key directly

(NO ALPHA KEY)

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

SETUP

After the terminals have been unpacked and installed they may require setup. The following procedures explain the setup procedures that are necessary to use the LinkPoint AIO and 3000 terminals. Please note that any setup procedures performed by the merchant must be attempted only after consulting with either your service provider help desk or sale representative. Most terminals arrive at the merchant location after these procedures have already been performed so they may not be necessary for normal merchant use.

Memory Clear

This function is only performed before a full application download. Do not perform a memory clear for parameter initialization or partial downloads. The memory clear function clears the terminal memory of previous application installations and other stored data and also prepares the terminal for a full application download.

IMPORTANT! Before a full application download can occur a full memory clear procedure must be performed. This feature will also delete an open batch, so please perform a batch close procedure before attempting a memory clear.

Please follow the procedures below to perform a full memory clear.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

Existing Application: When this screen appears, an existing application is installed on the terminal. Unplug the power chord from the back of terminal. While holding down the [CLEAR] key, re-install the power chord.

App. not available

Time Load Setup

No Application: When this screen appears, an application is not installed on the terminal. Unplug the power chord from the back of terminal. While holding down the [CLEAR] key, re-install the power chord.

Enter password:

When this message appears, release the [CLEAR] key. Key in [4] [6] [5] [1] [0] [7] [0] and press [ENTER].

CLEAR to cold start

Any other to resume

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Press the [CLEAR] key.

Display Message Operator Action and Comments

AIO X.X L,XX/XX/XX

Select Test Number

The memory has now been cleared from a portion of the terminal. Press the [*] key.

App. not available

Time Load Setup

App. not available

Time Load Setup

When this screen appears, the application has been deleted from the terminal.

Press the right [S] key.

Setup

Ports Model Test

Press the right [S] key.

Test

Mem Clear Diags

Press the left [S] key.

Enter password:

Press [4] [6] [5] [1] [0] [7] [0] and press [ENTER].

CLEAR: Are you sure?

Yes No

Press the left [S] key.

AIO X.X L,XX/XX/XX

Select Test Number

App. not available

Time Load Setup

The memory has now been cleared from both portions of the terminal memory. Press the [*] key.

When this screen appears, the application has been deleted from the terminal. It is now ready to be downloaded.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Download Procedures (Telephone)

There are two different ways to download the LinkPoint terminal, telephone download and PC to POS terminal download. Please follow the procedures below to download the application by telephone. Please contact your service provider or sales rep for assistance with all download procedures. DO NOT DOWNLOAD A TERMINAL

WITHOUT ASSISTANCE FROM YOUR SERVICE PROVIDER HELP DESK OR SALES REPRESENTATIVE.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

App. not available

Time Load Setup

Select app type

Base/SA Supt Lib

If this screen appears when the terminal is powered up, the terminal is already loaded with an application. Even though a download can take place with a loaded terminal, it is recommended that the terminal memory be cleared before downloading this application. Please see the previous procedure for instructions on how to clear the terminal memory. Once the memory is clear, proceed with the download.

When this screen appears, the application has been deleted from the terminal. It is now ready to be downloaded. Press the middle [

S] key.

If this screen appears, press the left [S] key.

Download Set Port

Press the left [S] key.

Enter phone number.

Key in the download phone number and press [ENTER].

Enter Appl. ID

Key in application ID and press [ENTER]. Please see page 43 for instructions on how to enter alphanumeric information on the LinkPoint terminal.

Enter Terminal ID.

Key in terminal ID and press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

Modem download

Full Partial

Press the left [S] key.

Dialing…

Please wait, the terminal will display several messages.

----------

XXXXXXXX,XXXXXXX

As the application is loaded into the terminal the bars on the top line of the display will become asterisks.

MUST INITIALIZE

INITIALIZING NOW…

MUST INITIALIZE!

ENTER PHONE #

INITIALIZATION

COMPLETE!

The terminal will load specific information to complete the download.

The terminal did not complete the initialization process. Simply press [ENTER] to try again.

The initialization process is complete. The terminal will then display several messages.

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

The download was successful and terminal is ready to process transactions.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Download Procedures (PC to Terminal)

There are two different ways to download the LinkPoint terminal, telephone download and PC to POS terminal download. Please follow the procedures below to download the application PC to POS terminal. Please make sure that your PC is set to the proper download screen and that the download cable is plugged into the RS-232 port on the LinkPoint terminal. The terminal must also be plugged into an active phone line to complete this download. Please contact your service provider or sales rep for assistance with all download procedures. DO NOT DOWNLOAD A TERMINAL WITHOUT

ASSISTANCE FROM YOUR SERVICE PROVIDER HELP DESK OR SALES REPRESENTATIVE.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

App. not available

Time Load Setup

Select app type

Base/SA Supt Lib

Download Set Port

Select download port

Modem RS232

RS232 setup

Baud Parity

If this screen appears when the terminal is powered up, the terminal is already loaded with an application. Even though a download can take place with a loaded terminal, it is recommended that the terminal memory be cleared before downloading this application. Please see the previous procedure for instructions on how to clear the terminal memory. Once the memory is clear, proceed with the download.

When this screen appears, the application has been deleted from the terminal. It is now ready to be downloaded. Press the middle [

S] key.

If this screen appears, press the left [S] key.

Press the right [S] key.

Press the left [S] key.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

Current baud: 38400

1200 2400 9600

Confirm that the baud rate on the PC is the same baud rate setting on the top line of this terminal. If it is not, press the [*] or the [#] key to scroll through the different rates. When the proper rate is displayed on the bottom line, the appropriate [

S] key to choose the rate and

press [ENTER].

RS232 setup

Baud Parity

Select download port

Modem RS232

Download Set Port

Press the [CLEAR] key.

Press the left [S] key.

Enter Appl. ID

Key in application ID and press [ENTER]. Please see the Keypad Template Section for instructions on how to enter alphanumeric information on the LinkPoint terminal.

Enter Terminal ID.

Key in terminal ID and press [ENTER].

Direct Download

Full Partial

Press the left [S] key.

WAITING ON ENQ…

Please wait, the terminal will display several messages.

----------

XXXXXXXX,XXXXXXX

MUST INITIALIZE

INITIALIZING NOW…

As the application is loaded into the terminal the bars on the top line of the display will become asterisks.

After the download, the terminal must use a phone line to initialize the application. The terminal will load specific information to complete the download.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

MUST INITIALIZE!

ENTER PHONE #

INITIALIZATION

COMPLETE!

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

The terminal did not complete the initialization process. Simply press [ENTER] to try again.

The initialization process is complete. The terminal will then display several messages.

The download was successful and terminal is ready to process transactions.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Automatic Download Procedures

If the host determines that a download is necessary to improve terminal processing, it will download the information into the terminal automatically. Please follow the procedures below to complete the auto download procedure.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

FULL DOWNLOAD NEEDED

START DOWNLOAD NOW?

WAITING ON ENQ…

Error

Carrier lost/timeout

Retrying…

One moment please

----------

XXXXXXXX,XXXXXXX

MUST INITIALIZE

INITIALIZING NOW…

MUST INITIALIZE!

ENTER PHONE #

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

Terminal is idle.

When this screen appears, an automatic download is being attempted. Either press [ENTER] to complete the download or press [BACK SPACE] to exit function.

Please wait, the terminal will display several messages while the download is attempted.

If this message displays, the download was not successful, please wait.

If this message displays, the terminal is attempting the download again, please wait.

As the application is loaded into the terminal the bars on the top line of the display will become asterisks.

After the download, the terminal must initialize the application. The terminal will load specific information to complete the download.

The terminal did not complete the initialization process. Simply press [ENTER] to try again.

The automatic download was successful and terminal is ready to process transactions.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Host Setup Procedures (Initialization)

After a terminal has been successfully downloaded, it may become necessary to periodically update the terminal settings. The host may update this information at any time and that updated information must be passed on to the merchant terminal. Please follow the procedures below to update the host settings, also known as initialize, by telephone. Please contact your service provider or sales rep for assistance with all setup procedures. DO NOT DOWNLOAD OR SETUP A TERMINAL WITHOUT ASSISTANCE

FROM YOUR SERVICE PROVIDER HELP DESK OR SALES REPRESENTATIVE.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

LOCK MGMT SETUP

↓ ↓ ↓

HOST LOCAL REVIEW

↓ ↓ ↓

HOST SETUP

DIAL X,XXXXXXXXXXXN?

Press the [#] key.

Press the right [S] key.

Press the left [S] key.

When this screen appears, the terminal is confirming the programmed host phone number is accurate. Press [ENTER] to confirm the displayed phone number and complete the setup or press [BACK SPACE] to enter a new host phone number.

HOST SETUP

ENTER PHONE NUMBER

HOST SETUP

DIALING…

HOST SETUP

INITIALIZING NOW…

HOST SETUP

COMPLETE!

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Key in the correct phone number, including dial prefix and area code, press [ENTER].

The terminal is dialing the host. Please wait…

The terminal has reached the host and is beginning to update or initialize the terminal settings. Please wait…

The procedure has been completed successfully.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

The update (initialization) was successful and terminal is ready to process transactions.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Password Protection

This procedure explains two things: how to change the password settings and how to add password protection to the credit and gift card transactions. Changing the password means having control over that setting in the program. Adding password protection to a transaction means that any user will have to enter the appropriate password to perform that transaction. This application features three levels of available password protection: MIN, which means the minimum level of password protection, MED, which means the medium or next level of password protection or MAX, which means the maximum level of available password protection. Any credit or gift card transaction can be set for any level of password protection. Please refer to the Password Section for more information on passwords. Please follow the steps below to set password protection on gift card transactions.

Password override: Any one of the three passwords can be overridden by entering the

override password for that day. The override password is the date set into the terminal squared plus the number of the month. For instance, to calculate the override password for February 15th, use the following formula: 15x15 +2=227. 227 is the override password and can be used to override all three levels of password protection.

How to Set Passwords

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

LOCK MGMT SETUP

↓ ↓ ↓

HOST LOCAL REVIEW

↓ ↓ ↓

DIAL PASS OPTIONS

↓ ↓ ↓

PASSWORD

ENTER PASSWORD

Press the [#] key.

Press the right [S] key.

Press the middle [S] key.

If the password setting is password protected, please key in the appropriate password and press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

PASSWORD LEVELS

↓ ↓

MIN=123123 REENTER TO CHANGE

Press the left [S] key.

Key in the desired numeric password and press [ENTER] or press [ENTER] to bypass. The password can be up to 24 digits.

MED=123123 REENTER TO CHANGE

Key in the desired numeric password and press [ENTER] or press [ENTER] to bypass. The password can be up to 24 digits.

MAX=123123 REENTER TO CHANGE

Key in the desired numeric password and press [ENTER] or press [ENTER] to bypass. The password can be up to 24 digits.

PASSWORD LEVELS

↓ ↓

Press [CLEAR] to exit function.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

How to Add Password Protection to Credit Card Settings

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

LOCK MGMT SETUP

↓ ↓ ↓

HOST LOCAL REVIEW

↓ ↓ ↓

DIAL PASS OPTIONS

↓ ↓ ↓

PASSWORD

ENTER PASSWORD

PASSWORD LEVELS

↓ ↓

CREDIT GIFT ↓ ↓

SALE: NONE

PRESS # TO CHANGE

Press the [#] key.

Press the right [S] key.

Press the middle [S] key.

If the password setting is password protected, please key in the appropriate password and press [ENTER].

Press the right [S] key.

Press the left [S] key to adjust a credit card password setting. Press [CLEAR] to exit function.

The current transaction setting is displayed for card sale; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

DEBIT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

OFFLINE SALE: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

RETURN: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

AUTH ONLY: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

OPEN TAB: NONE

PRESS # TO CHANGE

The current transaction setting is displayed for balance transfer; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

CLOSE TAB: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

CHECK: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

SETTLE: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

EDIT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

ADD TIP: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

VOID: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

BATCH REVIEW: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

BATCH REPORTS: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

EMP REVIEW: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

EMP REPORTS: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

REPRINT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

DUP TRANS: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

ADJUST: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

MANUAL ENTRY: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

LOCK: NONE

PRESS # TO CHANGE

The current terminal setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next setting or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

MANAGEMENT: MAX

PRESS # TO CHANGE

The current terminal setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next setting or press [#] to change the setting. Press the [#] key once to change the MAX setting to NONE, press the [#] key twice to change to MIN, or press the [#] key three times to change to MED setting. Once the desired setting is displayed, press [ENTER].

SETUP: MAX

PRESS # TO CHANGE

The current terminal setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next setting or press [#] to change the setting. Press the [#] key once to change the MAX setting to NONE, press the [#] key twice to change to MIN, or press the [#] key three times to change to MED setting. Once the desired setting is displayed, press [ENTER].

CREDIT GIFT

Press [CLEAR] to exit function.

↓ ↓

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

How to Add Password Protection to Gift Card Settings

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

LOCK MGMT SETUP

↓ ↓ ↓

HOST LOCAL REVIEW

↓ ↓ ↓

DIAL PASS OPTIONS

↓ ↓ ↓

PASSWORD

ENTER PASSWORD

PASSWORD LEVELS

↓ ↓

CREDIT GIFT ↓ ↓

ACTIVATE: NONE

PRESS # TO CHANGE

Press the [#] key.

Press the right [S] key.

Press the middle [S] key.

If the password setting is password protected, please key in the appropriate password and press [ENTER].

Press the right [S] key.

Press the left [S] key to set the password on credit card transactions, press the right [ transactions. Press the right [

S] key to set gift card

S] key to follow the

procedures below.

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

REDEEM: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

RELOAD: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

BALANCE: NONE

PRESS # TO CHANGE

The current transaction setting is displayed for balance inquiry; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

TRANSFER: NONE

PRESS # TO CHANGE

The current transaction setting is displayed for balance transfer; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

VOID: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

REFUND: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

CASHOUT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

TOTAL REPORT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

DETAIL REPORT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed for balance transfer; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

CLK REPORT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

CLEAR BATCH: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

REPRINT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

CREDIT GIFT

↓ ↓

Press [CLEAR] to exit function.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Demo Mode

This procedure explains how to turn the demonstration mode or demo mode on and off. The demo mode is used for terminal testing and sales purposes. It is called demo mode because it demonstrates how the terminal looks and sounds when it processes transactions by simulating the actual response screens and even producing receipts. Any test transactions performed in a demonstration batch must be closed before the terminal exit demo mode.

Please note: It is important to stay out of this mode when trying to process real

transactions. The mode simulates actual transactions and if a real transaction is attempted while in demo mode, it will not be processed even though it will appear to do so. The message DEMO MODE will display as it alternates with the idle prompt and the words DEMO and DEMONSTRATTION ONLY will print on the receipts and reports.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

LOCK MGMT SETUP

↓ ↓ ↓

MANAGEMENT

ENTER PASSWORD

BATCH TEST DEMO

↓ ↓ ↓

DEMO MODE=OFF PRESS # TO CHANGE

CANNOT CHANGE WITH

OPEN BATCH

Press the [#] key.

Press the middle [S] key.

If the management setting is password protected, please key in the appropriate password and press [ENTER].

Press the right [S] key.

Press the [#] key to enter demo mode, then press [ENTER].

If the terminal has an open batch, demo mode cannot be entered. Even if the terminal is already in demo mode, those transactions must be cleared before the terminal can change modes.

BATCH TEST DEMO

↓ ↓ ↓

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Press [CLEAR] to exit function.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

DEMO MODE

MM-DD-YY DAY HH:MM

When in demo mode, the idle prompt alternates between this prompt and the DEMO MODE prompt below.

When this prompt appears, follow this same procedure to exit demo mode.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Demo Mode Receipt Sample

AIO SAMPLE RECEIPTS

Merchant Copy Customer Copy

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Demo Mode Receipt Sample Layout

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

GIFT CARD

TRANSFER

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm AM/PM DATE: mm/dd/yy

GC MERCHANT ID: XXXXXXXXXXX

GC ALTERNATE ID: XXXXXXXXXXX

BALANCE $200.00

GCXXXXXXXXXXXXXX EXP:NONE

CLK: XXXX

APPROVAL CODE: XXXXXX SEQ: XXX

SYS TRACE:XXXXXX

DEMONSTRATION ONLY

CUSTOM FOOTER 1

CUSTOM FOOTER 2

MERCHANT or CUSTOMER COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints only on a receipt copy reprint

Transaction date and time

Gift card merchant number

Alt. merch. number (first 11 digits of credit card merch. ID)

Transferred card balance amount

New gift card number, no expiration date text

Employee ID

Transaction number, entry method

System trace number

Prints only if terminal was in demo mode

Custom footer line 1

Custom footer line 2

Merchant copy prints first, customer copy prints second

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

CREDIT AND DEBIT CARD TRANSACTIONS

The application Nashville Config 690 01.07.00 can be used in the LinkPoint AIO (All-InOne) and the LinkPoint 3000 terminals to accept credit and debit cards to purchase goods and services. The terminal sends card information to a host computer, so that an approval code confirms the funds are available for eventual payment to the merchant.

The following section explains how entitlements such as credit and debit card processing works using the LinkPoint terminals. For information about card processing not covered in these procedures, please contact your credit card processing help desk or sales representative.

The transactions that are necessary for LinkPoint credit and debit card entitlement processing are:

Transaction Explanation

Sale Transaction pays for a purchase with a credit card. Debit Pays for and/or refunds items with a debit card. Tab Bar transaction that reserves card funds for later payment. Return Refunds or returns dollar value to a credit/debit card. Void Cancels a previously approved gift card purchase. Auth Only Reserves card funds for later payment, similar to bar tab. Offline Converts authorization only into a sale for final balancing. Editing Ability to change transaction amount for final settlement. Batch Close Settles transactions with host so merchant can be paid.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Retail Sale (without Tip Entry)

Please follow the procedures below to process a credit card sale by either swiping the card through the card reader or manually entering the card number on the keypad of your LinkPoint terminal after pressing the [SALE] key.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

SALE

ENTER ACCOUNT #

SALE

ENTER PASSWORD

MANUAL ENTRY SALE

ENTER PASSWORD

SALE

INVALID PASSWORD

card name SALE

ENTER EXP DATE-MM/YY

Either swipe the card or press the [SALE] key.

If prompted, key in the account number and press [ENTER].

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt.

Key in the expiration date and press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

card name SALE

IS CARD PRESENT?

card name SALE

IMPRINT CARD NOW!

card name SALE

RECURRING PAYMENT?

card name SALE

EMAIL OR WEB?

card name SALE

ENCRYPTED?

Press [ENTER] if card is present or [BACK SPACE] if it is not.

If [ENTER] was pressed at the CARD PRESENT prompt, please imprint card and press [ENTER].

Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not.

Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not.

Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not.

card name SALE

ENTER CARD CODE

NOCODE UNREAD SKIP

↓ ↓ ↓

card name SALE

ENTER LAST 4 DIGITS

XXXXXXXXXXXXXXXX

IS CARD # CORRECT?

card name SALE

ENTER AMOUNT

TOTAL $ XX.XX

IS THIS CORRECT?

If [BACK SPACE] was pressed at the CARD PRESENT prompt, key in the card code located on the back of the card and press [ENTER] or simply press [ENTER] if code is not known.

Either press the left [S] key if card code is not known, press the middle [ press the right [

S] key if the card code is illegible or

S] key to skip card code entry.

If prompted, key in the last four digits of the credit card number and press [ENTER].

If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card.

Key in the transaction amount and press [ENTER].

If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new base amount.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

card name SALE

ENTER ADDRESS CODE

card name SALE

ENTER ZIP CODE

card name SALE

ENTER CUSTOMER CODE

If prompted, key in the AVS address code and press [ENTER].

If prompted, key in the ZIP code and press [ENTER].

If prompted, key in the customer code and press [ENTER]. This only appears for commercial card processing.

card name SALE

ENTER TAX AMOUNT

If prompted, key in the tax amount on the transaction and press [ENTER] or simply press [ENTER] if there is no tax amount.

card name SALE

TAX TOO LARGE

Displays if tax amount entered is larger than a set percentage of the transaction amount. Terminal will also beep and then return to the previous prompt.

card name SALE

TAX EXEMPT?

If [ENTER] was pressed at the previous prompt, this screen will appear. Either press [ENTER] if the account is tax exempt or press [BACK SPACE] to return to the previous screen to enter a tax amount.

card name SALE

ENTER INVOICE #

INV: 000000000X

DUPLICATE, RE-ENTER?

If prompted, key in the invoice number and press [ENTER].

The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also.

card name SALE

ENTER EMP ID #

If prompted, key in the employee ID number and press [ENTER].

Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed.

card name SALE

DIALING…

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Please wait, the terminal is dialing the host computer. The terminal displays several messages.

Display Message Operator Action and Comments

card name SALE

PRINTING…

card name SALE

TEAR NOW,PRESS ENTER

When the transaction has been approved, this prompt displays and a receipt will print.

Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print.

card name SALE

AP OKXXXX SEQ XXX

Press [CLEAR] to return to the idle prompt.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Retail Sale Receipt Sample

AIO SAMPLE RECEIPTS

Merchant Copy Customer Copy

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Retail Sale Receipt Sample Layout

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

SALE

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm DATE: mm/dd/yy

MERCHANT #: XXXXXXXXXXX

CT 1111222233334444 (KEYED)EXP:9999

INVOICE: XXXXXXXXXXX CLK: XXXX

CUST #: XXXXXXXXXXXXXXXX

SALES TAX: $1.00

APPROVAL CODE: XXXXXX SEQ: XXXX

AVS Code: XX CC Result: X

TOTAL AMOUNT $110.00

I AGREE TO PAY ABOVE TOTAL AMOUNT

ACCORDING TO CARD ISSUER AGREEMENT

DEMONSTRATION ONLY

X

--------------------------------------

CARDHOLDER NAME

CUSTOM FOOTER 1

CUSTOM FOOTER 2

MERCHANT or CUSTOMER COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints if receipt was a reprint

Transaction date and time

Merchant number

Card type, card number, entry method, expiration date*

Invoice number, clerk number

Customer code number (prints for commercial card only)

Sales tax amount

Approval code, sequence number

AVS/card code responses (prints if card number was keyed)

Total transaction amount

Cardholder agreement (only prints on merchant copy)

Prints only if terminal was in demo mode

Cardholder signature line (only prints on merchant copy)

Cardholder name (prints only if card was swiped)

Custom footer line 1

Custom footer line 2

Copy distribution

*On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Retail Sale (with Tip Entry)

Please follow the procedures below to process a credit card retail tip sale by either swiping the card through the card reader or manually entering the card number on the keypad of your LinkPoint terminal after pressing the [SALE] key.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

SALE

ENTER ACCOUNT #

SALE

ENTER PASSWORD

MANUAL ENTRY SALE

ENTER PASSWORD

SALE

INVALID PASSWORD

card name SALE

ENTER EXP DATE-MM/YY

Either swipe the card or press the [SALE] key.

If prompted, key in the account number and press [ENTER].

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt.

Key in the expiration date and press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

card name SALE

IS CARD PRESENT?

card name SALE

IMPRINT CARD NOW!

card name SALE

RECURRING PAYMENT?

card name SALE

EMAIL OR WEB?

card name SALE

ENCRYPTED?

Press [ENTER] if card is present or [BACK SPACE] if it is not.

If [ENTER] was pressed at the CARD PRESENT prompt, please imprint card and press [ENTER].

Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not.

Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not.

Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not.

card name SALE

ENTER LAST 4 DIGITS

XXXXXXXXXXXXXXXX

IS CARD # CORRECT?

card name SALE

ENTER CARD CODE

NOCODE UNREAD SKIP

↓ ↓ ↓

card name SALE

ENTER BASE AMOUNT

card name SALE

WAITING FOR TIP…

If prompted, key in the last four digits of the credit card number and press [ENTER].

If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card.

If [BACK SPACE] was pressed at the CARD PRESENT prompt, key in the card code located on the back of the card and press [ENTER] or simply press [ENTER] if code is not known.

Either press the left [S] key if card code is not known, press the middle [ press the right [

S] key if the card code is illegible or

S] key to skip card code entry.

Key in the transaction amount without tip and press [ENTER].

Key in the tip amount on the PIN pad and press [ENTER] or simply press [ENTER] if tip amount is not known. This prompt will appear if PIN pad Tip Entry=Y.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

TIP=

card name SALE

ENTER TIP AMOUNT

Key in the tip amount and press [ENTER] on the PIN pad.

Key in the tip amount and press [ENTER] or simply press [ENTER] if tip amount is not known. This prompt will appear is Tip Entry=Y for terminal tip entry.

TOTAL $ XX.XX

IS THIS CORRECT?

If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new base amount.

card name SALE

ENTER ADDRESS CODE

card name SALE

ENTER ZIP CODE

card name SALE

ENTER CUSTOMER CODE

card name SALE

ENTER TAX AMOUNT

If prompted, key in the AVS address code and press [ENTER].

If prompted, key in the ZIP code and press [ENTER].

If prompted, key in the customer code and press [ENTER] or simply press [ENTER] to bypass.

If prompted, key in the tax amount on the transaction and press [ENTER] or simply press [ENTER] if there is no tax amount.

card name SALE

TAX TOO LARGE

Displays if tax amount entered is larger than a set percentage of the transaction amount. Terminal will also beep and then return to the previous prompt.

card name SALE

TAX EXEMPT?

If [ENTER] was pressed at the previous prompt, this screen will appear. Either press [ENTER] if the account is tax exempt or press [BACK SPACE] to return to the previous screen to enter a tax amount.

card name SALE

ENTER INVOICE #

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

If prompted, key in the invoice number and press [ENTER].

Display Message Operator Action and Comments

INV: 000000000X

DUPLICATE, RE-ENTER?

The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also.

card name SALE

ENTER EMP ID #

card name SALE

DIALING…

card name SALE

PRINTING…

card name SALE

TEAR NOW,PRESS ENTER

card name SALE

ENTER TIP AMOUNT

card name SALE

AP OKXXXX SEQ XXX

If prompted, key in the employee ID number and press [ENTER].

Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed.

Please wait, the terminal is dialing the host computer. The terminal displays several messages.

When the transaction has been approved, this prompt displays and a receipt will print.

Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print.

If this prompt appears again, either key in the tip amount and press [ENTER] or simply press [CLEAR] if tip amount is not yet known. Terminal will beep three times.

Please note:

This prompt will appear if Enter Tip After Sale=Y and if tip was not previously entered.

Press [CLEAR] to return to the idle prompt.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Retail Tip Sale Receipt Sample (without Tip)

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

SALE

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm DATE: mm/dd/yy

MERCHANT #: XXXXXXXXXXX

CT 1111222233334444 (KEYED)EXP:9999

INVOICE: XXXXXXXXXXX CLK: XXXX

CUST #: XXXXXXXXXXXXXXXX

SALES TAX: $1.00

APPROVAL CODE: XXXXXX SEQ: XXXX

AVS Code: XX CC Result: X

PRE-TIP AMOUNT $100.00

TIP AMOUNT _ _._ _

TOTAL AMOUNT _ _._ _

I AGREE TO PAY ABOVE TOTAL AMOUNT

ACCORDING TO CARD ISSUER AGREEMENT

DEMONSTRATION ONLY

X

--------------------------------------

CARDHOLDER NAME

CUSTOM FOOTER 1

CUSTOM FOOTER 2

MERCHANT or CUSTOMER COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints if receipt was a reprint

Transaction date and time

Merchant number

Card type, card number, entry method, expiration date*

Invoice number, clerk number

Customer code number (prints for commercial card only)

Sales tax amount

Approval code, sequence number

AVS/Card code responses (if card number was keyed)

Pre-tip transaction amount

Tip transaction amount line

Total transaction amount line

Cardholder agreement (only prints on merchant copy)

Prints only if terminal was in demo mode

Cardholder signature line (only prints on merchant copy)

Cardholder name (prints only if card was swiped)

Custom footer line 1

Custom footer line 2

Copy distribution

*On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Retail Tip Sale Receipt Sample Layout (with Tip)

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

SALE

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm DATE: mm/dd/yy

MERCHANT #: XXXXXXXXXXX

CT 1111222233334444 (KEYED)EXP:9999

INVOICE: XXXXXXXXXXX CLK: XXXX

CUST #: XXXXXXXXXXXXXXXX

SALES TAX: $1.00

APPROVAL CODE: XXXXXX SEQ: XXXX

AVS Code: XX CC Result: X

PRE-TIP AMOUNT $100.00

TIP AMOUNT $10.00

TOTAL AMOUNT $110.00

I AGREE TO PAY ABOVE TOTAL AMOUNT

ACCORDING TO CARD ISSUER AGREEMENT

DEMONSTRATION ONLY

X

--------------------------------------

CARDHOLDER NAME

CUSTOM FOOTER 1

CUSTOM FOOTER 2

MERCHANT or CUSTOMER COPY

*On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y.

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints if receipt was a reprint

Transaction date and time

Merchant number

Card type, card number, entry method, expiration date*

Invoice number, clerk number

Customer code number (prints for commercial card only)

Sales tax amount

Approval code, sequence number

AVS/Card code responses (if card number was keyed)

Pre-tip transaction amount

Tip transaction amount

Total transaction amount

Cardholder agreement (only prints on merchant copy)

Prints only if terminal was in demo mode

Cardholder signature line (only prints on merchant copy)

Cardholder name (prints only if card was swiped)

Custom footer line 1

Custom footer line 2

Copy distribution

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Restaurant Sale

Please follow the procedures below to process a restaurant credit card by either swiping the card through the card reader or manually entering the card number on the keypad of your LinkPoint terminal. The batch cannot be closed until all transaction tips are settled. Please see page 135 for the procedure to edit transaction tips.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

DINE OPEN TAB

↓ ↓

SALE

ENTER ACCOUNT #

SALE

ENTER PASSWORD

MANUAL ENTRY SALE

ENTER PASSWORD

SALE

INVALID PASSWORD

Either swipe the card or press the [SALE] key.

Press the left [S] key.

If prompted, key in the account number and press [ENTER].

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

card name SALE

ENTER EXP DATE-MM/YY

card name SALE

RECURRING PAYMENT?

card name SALE

EMAIL OR WEB?

card name SALE

ENCRYPTED?

Key in the expiration date and press [ENTER].

Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not.

Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not.

Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not.

card name SALE

ENTER CARD CODE

NOCODE UNREAD SKIP

↓ ↓ ↓

card name SALE

ENTER BASE AMOUNT

card name SALE

WAITING FOR TIP…

TIP=

card name SALE

ENTER TIP AMOUNT

TOTAL $ XX.XX

IS THIS CORRECT?

If [BACK SPACE] was pressed at the CARD PRESENT prompt, key in the card code located on the back of the card and press [ENTER] or simply press [ENTER] if code is not known.

Either press the left [S] key if card code is not known, press the middle [ press the right [

S] key if the card code is illegible or

S] key to skip card code entry.

Key in the transaction amount without tip and press [ENTER].

Key in the tip amount on the PIN pad and press [ENTER] or simply press [ENTER] if tip amount is not known. This prompt will appear if PIN pad Tip Entry=Y.

Key in the tip amount and press [ENTER] on the PIN pad.

Key in the tip amount and press [ENTER] or simply press [ENTER] if tip amount is not known. This prompt will appear is Tip Entry=Y for terminal tip entry.

If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new amount.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

card name SALE

ENTER ADDRESS CODE

card name SALE

ENTER ZIP CODE

card name SALE

ENTER CUSTOMER CODE

If prompted, key in the AVS address code and press [ENTER].

If prompted, key in the ZIP code and press [ENTER].

If prompted, key in the customer code and press [ENTER] or simply press [ENTER] to bypass.

card name SALE

ENTER TAX AMOUNT

card name SALE

TAX TOO LARGE

card name SALE

TAX EXEMPT?

card name SALE

ENTER INVOICE #

INV: 000000000X

DUPLICATE, RE-ENTER?

If prompted, key in the tax amount on the transaction and press [ENTER] or simply press [ENTER] if there is no tax amount.

Displays if tax amount entered is larger than a set percentage of the transaction amount. Terminal will also beep and then return to the previous prompt.

If [ENTER] was pressed at the previous prompt, this screen will appear. Either press [ENTER] if the account is tax exempt or press [BACK SPACE] to return to the previous screen to enter a tax amount.

If prompted, key in the invoice number and press [ENTER].

The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also.

card name SALE

ENTER EMP ID #

If prompted, key in the employee ID number and press [ENTER].

Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed.

card name SALE

DIALING…

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expressed, written consent of LinkPoint International is prohibited.

Please wait, the terminal is dialing the host computer. The terminal displays several messages.

Display Message Operator Action and Comments

card name SALE

PRINTING…

card name SALE

TEAR NOW,PRESS ENTER

When the transaction has been approved, this prompt displays and a receipt will print.

Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print.

card name SALE

ENTER TIP AMOUNT

If this prompt appears again, either key in the tip amount and press [ENTER] or simply press [CLEAR] if tip amount is not yet known. Terminal will beep three times.

Please note:

This prompt will appear if Enter Tip After Sale=Y and if tip was not previously entered.

card name SALE

AP OKXXXX SEQ XXX

Press [CLEAR] to return to the idle prompt.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Restaurant Sale Receipt Sample (without Tip)

AIO SAMPLE RECEIPTS

Merchant Copy Customer Copy

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Restaurant Sale Receipt Sample Layout (without Tip)

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

SALE

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm DATE: mm/dd/yy

MERCHANT #: XXXXXXXXXXX

CT 1111222233334444 (KEYED)EXP:9999

INVOICE: XXXXXXXXXXX CLK: XXXX

SALES TAX: $1.00

APPROVAL CODE: XXXXXX SEQ: XXXX

AVS Code: XX CC Result: X

PRE-TIP AMOUNT $100.00

TIP AMOUNT _ _._ _

TOTAL AMOUNT _ _._ _

I AGREE TO PAY ABOVE TOTAL AMOUNT

ACCORDING TO CARD ISSUER AGREEMENT

DEMONSTRATION ONLY

X

--------------------------------------

CARDHOLDER NAME

CUSTOM FOOTER 1

CUSTOM FOOTER 2

MERCHANT or CUSTOMER COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints if receipt was a reprint

Transaction date and time

Merchant number

Card type, card number, entry method, expiration date*

Invoice number, clerk number

Sales tax amount

Approval code, sequence number

AVS/Card code responses (if card number was keyed)

Pre-tip transaction amount

Tip transaction amount line

Total transaction amount line

Cardholder agreement (only prints on merchant copy)

Prints only if terminal was in demo mode

Cardholder signature line (only prints on merchant copy)

Cardholder name (prints only if card was swiped)

Custom footer line 1

Custom footer line 2

Copy distribution

*On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Restaurant Sale Receipt Sample (with Tip)

AIO SAMPLE RECEIPTS

Merchant Copy Customer Copy

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Restaurant Sale Receipt Sample Layout (with Tip)

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

SALE

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm DATE: mm/dd/yy

MERCHANT #: XXXXXXXXXXX

CT 1111222233334444 (KEYED)EXP:9999

INVOICE: XXXXXXXXXXX CLK: XXXX

APPROVAL CODE: XXXXXX SEQ: XXXX

SALES TAX: $1.00

AVS Code: XX CC Result: X

PRE-TIP AMOUNT $100.00

TIP AMOUNT $10.00

TOTAL AMOUNT $110.00

I AGREE TO PAY ABOVE TOTAL AMOUNT

ACCORDING TO CARD ISSUER AGREEMENT

DEMONSTRATION ONLY

X

--------------------------------------

CARDHOLDER NAME

CUSTOM FOOTER 1

CUSTOM FOOTER 2

MERCHANT or CUSTOMER COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints if receipt was a reprint

Transaction date and time

Merchant number

Card type, card number, entry method, expiration date*

Invoice number, clerk number

Approval code, sequence number

Sales tax amount

AVS/Card code responses (if card number was keyed)

Pre-tip transaction amount

Tip transaction amount

Total transaction amount

Cardholder agreement (only prints on merchant copy)

Prints only if terminal was in demo mode

Cardholder signature line (only prints on merchant copy)

Cardholder name (prints only if card was swiped)

Custom footer line 1

Custom footer line 2

Copy distribution

*On the customer receipt copy, card number is truncated (xxxxxxxxxxxx9999) if Truncate Account Number=Y and expiration date does not print at all if Block Expiration Date=Y.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Open Tab

Please follow the procedures below to open a bar tab. A bar tab is a pre-authorization for a specific amount. The amount is printed on the receipt just below approval code line. The transaction amount lines on the receipt will appear blank for an open tab. The batch cannot be closed until all open tabs are settled. Please see the close tab procedure on page 133 for more information. This procedure is only available if Tab Processing=Y.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

DINE OPEN TAB

↓ ↓

OPEN TAB

ENTER ACCOUNT #

OPEN TAB

ENTER PASSWORD

MANUAL ENTRYOPEN TAB

ENTER PASSWORD

OPEN TAB

INVALID PASSWORD

Press the [SALE] key.

Press the right [S] key.

Either swipe the card or key in the account number and press [ENTER].

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

card name OPEN TAB

ENTER LAST 4 DIGITS

If prompted, key in the last four digits of the card number, press [ENTER] or press [BACK SPACE] to cancel transaction.

XXXXXXXXXXXXXXXX

IS CARD # CORRECT?

card name OPEN TAB

ENTER EXP DATE-MM/YY

card name OPEN TAB

RECURRING PAYMENT?

card name OPEN TAB

EMAIL OR WEB?

card name OPEN TAB

ENCRYPTED?

card name OPEN TAB

IS CARD PRESENT?

card name OPEN TAB

IMPRINT CARD NOW!

card name OPEN TAB

ENTER AMOUNT

TOTAL $ XX.XX

IS THIS CORRECT?

If prompted, verify the card number displayed matches the number printed on the card. If it does, press [ENTER], if not press [BACK SPACE] and ask for another card.

Key in the expiration date and press [ENTER].

Press [ENTER] if account is billed on a regular basis or [BACK SPACE] if it is not.

Press [ENTER] if transaction was generated on an Internet site or [BACK SPACE] if it was not.

Press [ENTER] if transaction was generated on an Internet site with encryption software or [BACK SPACE] if it was not.

Press [ENTER] if card is present or [BACK SPACE] if it is not.

Imprint card and press [ENTER].

Key in the open tab amount and press [ENTER].

If prompted, verify the displayed transaction amount is correct, press [ENTER], if not press [BACK SPACE] and key in a new open tab amount.

card name OPEN TAB

ENTER INVOICE #

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

If prompted, key in the invoice number and press [ENTER].

LinkPoint ALL-IN-ONE, 3000 Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual