LinkPoint AIO, 3000 User Manual

LINKPOINT

A

LL-IN-ONE/3000

NASHVILLE

CONFIG 690 01.08.00

ANUAL

M

CONFIG690 01.08.00

Version 2.0

June, 2005

LinkPoint® AIO/3000 Nashville; Application ID CONFIG 690 01.08.00

Manual Version 2.0

Published June 2005

LinkPoint International, Inc. 6101 Condor Drive Moorpark, CA 93021 www.linkpoint.com

Under the copyright laws, no part of this publication may be copied, distributed, stored in a retrieval system, translated into any language, transmitted, in any form or by any means, without the prior written agreement of LinkPoint International, Inc. LinkPoint International reserves the right to make changes to this document and the products it describes without prior notice. LinkPoint International shall not be liable for inadvertent technical errors or omissions made herein, nor for incidental or consequential damages resulting from the performance or use of this product.

LinkPoint AIO is a service mark (SM) of LinkPoint International, Inc.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their expense.

Caution: Danger of explosion if lithium battery is incorrectly replaced. Replace only with the same of

equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.

NOTICE

LinkPoint International reserves the right to make changes to specifications at any time

and without notice. The information furnished in this publication is believed to be

accurate and reliable; however, no responsibility is assumed by LinkPoint International

for its use.

Page Brief Description Of Change Revision Date

233-236 Updated Report Copies and Layouts 5/11/05

50-88 Updated EBT PIN Pad Prompts 5/11/05

7 Added EBT Information 5/12/05

9, 149 Rewrote Tip Discount paragraph 5/12/05

13-24 Rewrote Initialization section 5/13/05

98 Added Enter Last 4 Digits prompt 5/16/05 144 Updated Auth Only Receipt Sample 5/16/05 150 Updated Offline Receipt Sample 5/18/05

152-162 Added TeleCheck Procedures 6/8/05

TABLE OF CONTENTS

NTRODUCTION ................................................................................................................... 1

I

GETTING STARTED ............................................................................................................. 3

FEATURES AND OPTIONS .................................................................................................... 7

INITIALIZATION PARAMETERS ............................................................................................13

KEYPAD/TEMPLATE DESIGN.............................................................................................. 24

KEYPAD/TEMPLATE CHART...............................................................................................25

SETUP.............................................................................................................................. 26

MEMORY CLEAR ......................................................................................................... 26

DOWNLOAD PROCEDURES (TELEPHONE)..................................................................... 28

DOWNLOAD PROCEDURES (PC TO TERMINAL)............................................................. 31

FIVE MINUTE FOR AUTO DLL DOWNLOAD AFTER BATCH CLOSES................................ 34

AUTOMATIC DOWNLOAD PROCEDURES .......................................................................36

HOST SETUP PROCEDURES (INITIALIZATION) ............................................................... 37

PASSWORD PROTECTION ............................................................................................ 39

HOW TO ADD PASSWORD PROTECTION TO CREDIT CARD SETTINGS ............................ 41

DEMO MODE...............................................................................................................51

DEMO MODE RECEIPT SAMPLE ................................................................................... 53

DEMO MODE RECEIPT SAMPLE LAYOUT (MERCHANT COPY)........................................ 54

DEMO MODE RECEIPT SAMPLE LAYOUT (CUSTOMER COPY)........................................ 55

FOOD STAMP AND CASH BENEFIT TRANSACTIONS ............................................................ 56

EBT FOOD STAMP SALE ............................................................................................. 57

EBT FOOD STAMP SALE RECEIPT SAMPLE .................................................................60

EBT FOOD STAMP SALE RECEIPT SAMPLE LAYOUT .................................................... 61

EBT FOOD STAMP RETURN ........................................................................................62

EBT FOOD STAMP RETURN RECEIPT SAMPLE............................................................. 64

EBT FOOD STAMP RETURN RECEIPT SAMPLE LAYOUT ...............................................65

EBT FOOD STAMP BALANCE INQUIRY......................................................................... 66

EBT FOOD STAMP BALANCE INQUIRY REPORT SAMPLE .............................................. 68

EBT FOOD STAMP BALANCE INQUIRY REPORT SAMPLE LAYOUT ................................ 69

EBT FOOD STAMP VOUCHER CLEAR SALE .................................................................70

EBT FOOD STAMP VOUCHER CLEAR RECEIPT SAMPLE ...............................................72

EBT FOOD STAMP VOUCHER CLEAR RECEIPT SAMPLE LAYOUT.................................. 73

EBT FOOD STAMP VOUCHER CLEAR RETURN ............................................................. 74

EBT FOOD STAMP VOUCHER CLEAR RETURN RECEIPT SAMPLE ................................. 77

EBT FOOD STAMP VOUCHER CLEAR RETURN RECEIPT SAMPLE LAYOUT ....................78

EBT VOID LAST TRANSACTION ...................................................................................79

EBT VOIDED TRANSACTION RECEIPT SAMPLE ............................................................ 81

EBT VOIDED TRANSACTION RECEIPT SAMPLE LAYOUT ...............................................82

CASH BENEFIT SALE .................................................................................................. 83

CASH BENEFIT SALE RECEIPT SAMPLE .......................................................................86

CASH BENEFIT SALE RECEIPT SAMPLE LAYOUT..........................................................87

CASH BENEFIT BALANCE INQUIRY...............................................................................88

CASH BENEFIT BALANCE INQUIRY RECEIPT SAMPLE ...................................................90

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

C

ASH BENEFIT BALANCE INQUIRY SAMPLE LAYOUT ....................................................91

CASH BENEFIT VOID LAST TRANSACTION....................................................................92

CASH BENEFIT VOIDED TRANSACTION RECEIPT SAMPLE ............................................. 94

CASH BENEFIT VOIDED TRANSACTION RECEIPT SAMPLE LAYOUT................................ 95

CREDIT AND DEBIT CARD TRANSACTIONS ......................................................................... 96

RETAIL SALE (WITHOUT TIP ENTRY) ............................................................................ 97

RETAIL SALE RECEIPT SAMPLE ................................................................................ 101

RETAIL SALE RECEIPT SAMPLE LAYOUT ................................................................... 102

PRE SALE RECEIPT (NOT A TRANSACTION) ............................................................... 103

PRE-SALE RECEIPT COPY......................................................................................... 104

PRE-SALE RECEIPT COPY LAYOUT RETAIL SALE (WITH TIP ENTRY)...........................104

RETAIL SALE (WITH TIP ENTRY) ................................................................................105

RETAIL TIP SALE RECEIPT SAMPLE LAYOUT (WITHOUT TIP)....................................... 109

RETAIL TIP SALE RECEIPT SAMPLE LAYOUT (WITHOUT TIP)....................................... 110

RETAIL TIP SALE RECEIPT SAMPLE LAYOUT (WITH TIP) ............................................. 111

RESTAURANT SALE ..................................................................................................113

RESTAURANT SALE RECEIPT SAMPLE (WITHOUT TIP) ................................................ 117

RESTAURANT SALE RECEIPT SAMPLE LAYOUT (WITHOUT TIP)................................... 118

RESTAURANT SALE RECEIPT SAMPLE (WITH TIP) ......................................................119

RESTAURANT SALE RECEIPT SAMPLE LAYOUT (WITH TIP) ......................................... 120

OPEN TAB ................................................................................................................121

OPEN TAB RECEIPT SAMPLE..................................................................................... 124

OPEN TAB RECEIPT SAMPLE LAYOUT ....................................................................... 125

CLOSE TAB .............................................................................................................. 126

CLOSE TAB RECEIPT SAMPLE ................................................................................... 129

CLOSE TAB RECEIPT SAMPLE LAYOUT ..................................................................... 130

DEBIT RETAIL SALE ..................................................................................................131

DEBIT SALE RECEIPT SAMPLE LAYOUT .....................................................................134

DEBIT SALE RECEIPT SAMPLE LAYOUT .....................................................................135

DEBIT RESTAURANT SALE (DEBIT SALE WITH TIP)..................................................... 136

DEBIT RESTAURANT SALE RECEIPT SAMPLE ............................................................. 139

DEBIT RESTAURANT SALE RECEIPT SAMPLE LAYOUT ............................................... 140

AUTHORIZATION ONLY .............................................................................................. 141

AUTHORIZATION ONLY RECEIPT SAMPLE .................................................................. 144

AUTHORIZATION ONLY RECEIPT SAMPLE LAYOUT .....................................................145

OFFLINE ...................................................................................................................146

OFFLINE RECEIPT SAMPLE........................................................................................ 150

OFFLINE RECEIPT SAMPLE LAYOUT ..........................................................................151

CHECK TRANSACTIONS................................................................................................... 152

STANDARD CHECK AUTHORIZATION (WITH CHECK MICR READER)............................152

STANDARD CHECK AUTHORIZATION (WITHOUT CHECK MICR READER)...................... 154

CPO/ECA CHECK SALE ...........................................................................................156

TELECHECK ID CODES .............................................................................................159

CPO/ECA CHECK SALE RECEIPT SAMPLE ............................................................... 160

CPO/ECA CHECK SALE RECEIPT SAMPLE LAYOUT .................................................. 161

CPO/ECA CHECK SALE RECEIPT SAMPLE LAYOUT CONTINUED ............................... 162

ADJUSTMENTS................................................................................................................ 163

EDIT TRANSACTION .................................................................................................. 163

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

E

DIT TAB .................................................................................................................. 165

SETTING TIP DISCOUNT............................................................................................. 168

TIP DISCOUNT SETUP REPORT .................................................................................. 172

EDIT TIPS .................................................................................................................173

VOID......................................................................................................................... 175

VOID RECEIPT SAMPLE .............................................................................................177

VOID SALE RECEIPT SAMPLE LAYOUT....................................................................... 178

RETURN ................................................................................................................... 179

RETURN RECEIPT SAMPLE ........................................................................................182

RETURN RECEIPT SAMPLE LAYOUT ........................................................................... 183

CLOSE...................................................................................................................... 184

CLOSE BATCH RECEIPT SAMPLE .............................................................................. 190

CLOSE BATCH RECEIPT SAMPLE LAYOUT ................................................................. 191

CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 192

CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 193

REVIEW .......................................................................................................................... 194

CURRENT BATCH TOTALS REVIEW ............................................................................ 194

BATCH HISTORY TOTALS REVIEW .............................................................................195

REPRINT................................................................................................................... 197

CREDIT— DEBIT— CHECK REPORTS ..............................................................................200

BATCH TOTALS REPORT ...........................................................................................200

CURRENT BATCH TOTALS REPORT SAMPLE .............................................................. 202

CURRENT BATCH TOTALS REPORT SAMPLE LAYOUT ................................................ 203

BATCH TOTALS HISTORY REPORT SAMPLE ............................................................... 204

BATCH TOTALS HISTORY REPORT SAMPLE LAYOUT.................................................. 205

SERVER TOTALS REPORT .........................................................................................206

EMPLOYEE ID TOTALS REPORT SAMPLE (SINGLE EMPLOYEE) ...................................208

EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (SINGLE EMPLOYEE)...................... 209

EMPLOYEE ID TOTALS REPORT SAMPLE (SINGLE EMPLOYEE) ...................................210

EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (SINGLE EMPLOYEE)...................... 211

EMPLOYEE ID TOTALS REPORT SAMPLE (MULTIPLE EMPLOYEES) ............................. 212

EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEE).................. 213

EMPLOYEE ID TOTALS REPORT SAMPLE (MULTIPLE EMPLOYEES) ............................. 214

EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEE).................. 215

CARD TYPE TOTALS REPORT.................................................................................... 216

CARD TOTALS REPORT SAMPLE (SPECIFIC CARD TYPE) ...........................................218

CARD TOTALS REPORT SAMPLE LAYOUT (SPECIFIC CARD TYPE) .............................. 219

CARD TOTALS REPORT SAMPLE (ALL CARD TYPES) .................................................220

CARD TOTALS REPORT SAMPLE LAYOUT (ALL CARD TYPES) .................................... 221

CARD TOTALS REPORT SAMPLE LAYOUT (ALL CARD TYPES CONTINUED) ................. 222

REPRINT................................................................................................................... 223

DUPLICATE RECEIPT SAMPLE ................................................................................... 225

DUPLICATE RECEIPT SAMPLE LAYOUT ......................................................................226

BATCH DETAIL REPORT ............................................................................................ 227

BATCH DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES) ...................................228

BATCH DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES CONTINUED) ................ 229

BATCH DETAIL REPORT SAMPLE LAYOUT (CARD DETAIL ONLY)................................ 230

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

B

ATCH DETAIL REPORT SAMPLE LAYOUT (CHECK DETAIL ONLY).............................. 231

OPEN TAB REPORT................................................................................................... 232

OPEN TAB REPORT SAMPLE .....................................................................................233

OPEN TAB REPORT SAMPLE LAYOUT ........................................................................ 234

UNADJUSTED TIP REPORT ........................................................................................235

UNADJUSTED TRANSACTION REPORT SAMPLE ..........................................................236

UNADJUSTED TRANSACTION REPORT SAMPLE LAYOUT ............................................. 237

DETAIL REPORT BY EMPLOYEE ID............................................................................. 238

DETAIL REPORT BY EMPLOYEE ID SAMPLE (SINGLE EMPLOYEE)............................... 240

EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (SINGLE EMPLOYEE CONT.) ...........242

DETAIL REPORT BY EMPLOYEE ID SAMPLE (MULTIPLE EMPLOYEES CONT.)...............244

EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEE).................. 245

EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEE CONT.) ....... 246

EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEE CONT.) ....... 247

DETAIL REPORT BY EMPLOYEE ID SAMPLE (SINGLE EMPLOYEE)............................... 248

EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (SINGLE EMPLOYEE CONT.) ...........250

DETAIL REPORT BY EMPLOYEE ID SAMPLE (MULTIPLE EMPLOYEES) ......................... 251

DETAIL REPORT BY EMPLOYEE ID SAMPLE (MULTIPLE EMPLOYEES CONT.)...............252

EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEES)................ 253

EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEES CONT.) ..... 254

EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEES CONT.) ..... 255

OPEN TAB BY EMPLOYEE ID REPORT........................................................................ 256

OPEN TAB BY EMPLOYEE ID REPORT SAMPLE .......................................................... 258

OPEN TAB BY EMPLOYEE ID REPORT SAMPLE LAYOUT .............................................259

CARD TYPE DETAIL REPORT ..................................................................................... 260

CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE)............................................. 262

CARD TYPE DETAIL REPORT SAMPLE LAYOUT (BY CARD TYPE)................................ 263

CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE)............................................. 264

CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE)............................................. 265

CARD TYPE DETAIL REPORT SAMPLE LAYOUT (BY CARD TYPE)................................ 266

CARD TYPE DETAIL REPORT SAMPLE (ALL CARD TYPES) .........................................267

CARD TYPE DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES) ............................ 268

FIRST DATA GIFT CARD TRANSACTIONS .........................................................................269

GIFT CARD ACTIVATION ............................................................................................ 271

GIFT CARD ACTIVATION RECEIPT SAMPLE ................................................................ 273

GIFT CARD ACTIVATION RECEIPT SAMPLE LAYOUT ...................................................274

GIFT CARD REDEMPTION ..........................................................................................275

GIFT CARD REDEMPTION RECEIPT SAMPLE ............................................................... 277

GIFT CARD REDEMPTION RECEIPT SAMPLE LAYOUT ................................................. 278

GIFT CARD RELOAD..................................................................................................279

GIFT CARD RELOAD RECEIPT SAMPLE ......................................................................281

GIFT CARD RELOAD RECEIPT SAMPLE LAYOUT ......................................................... 282

GIFT CARD BALANCE................................................................................................283

GIFT CARD BALANCE RECEIPT SAMPLE ....................................................................285

GIFT CARD RELOAD RECEIPT SAMPLE LAYOUT ......................................................... 286

GIFT CARD TRANSFER RECEIPT SAMPLE .................................................................. 289

GIFT CARD TRANSFER RECEIPT SAMPLE LAYOUT ..................................................... 290

GIFT CARD VOID....................................................................................................... 291

GIFT CARD VOID RECEIPT SAMPLE ........................................................................... 293

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

G

IFT CARD RELOAD RECEIPT SAMPLE LAYOUT ......................................................... 294

GIFT CARD REFUND.................................................................................................. 295

GIFT CARD REFUND SAMPLE .................................................................................... 297

GIFT CARD REFUND RECEIPT SAMPLE LAYOUT .........................................................298

GIFT CARD CASHOUT ............................................................................................... 299

GIFT CARD CASHOUT SAMPLE ..................................................................................301

GIFT CARD CASHOUT RECEIPT SAMPLE LAYOUT....................................................... 302

GIFT CARD REPORTS................................................................................................303

GIFT CARD REPORT SAMPLES ..................................................................................305

GIFT CARD TOTALS REPORT SAMPLE LAYOUT .......................................................... 306

GIFT CARD DETAIL REPORT SAMPLE LAYOUT ...........................................................307

GIFT CARD EMPLOYEE ID REPORT SAMPLE LAYOUT ................................................. 308

GIFT CARD BATCH CLEAR ........................................................................................309

GIFT CARD BATCH CLEAR REPORT SAMPLE ............................................................. 311

GIFT CARD BATCH CLEAR REPORT SAMPLE LAYOUT ................................................312

GIFT CARD REPRINT ................................................................................................. 313

GIFT CARD REPRINT SAMPLE.................................................................................... 315

GIFT CARD REPRINT SAMPLE LAYOUT ...................................................................... 316

GIFT CARD PARTIAL REVERSAL MESSAGES .............................................................. 319

PETROLEUM TRANSACTIONS........................................................................................... 320

FUEL SETUP AND EDIT.............................................................................................. 321

GIFT CARD TOTAL REPORT SAMPLE ......................................................................... 329

FUEL INFORMATION REPORT SAMPLE LAYOUT ..........................................................330

PETROLEUM SALE .................................................................................................... 331

PETROLEUM SALE RECEIPT SAMPLE......................................................................... 335

PETROLEUM SALE RECEIPT SAMPLE LAYOUT (CONTINUED) ......................................337

ERROR CODES ...............................................................................................................338

TERMINAL ASSIGNED ERROR CODES ........................................................................ 338

HOST ASSIGNED ERROR CODES ............................................................................... 339

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

INTRODUCTION

(

)

Congratulations on your choice of the LinkPoint® point-of-sale (POS) terminal. Whether you purchased the LinkPoint All-In-One (AIO) family of products is ideal for your point-of-sale needs. Scientifically engineered, the LinkPoint combines user-friendly operation with “soft” programmable key functions. The screen-addressable keys and innovative backlit display panel make the terminal operation quick and easy. The LinkPoint 3000 is compatible with all major printers, while the AIO integrates a high-speed, thermal printer. Both terminals also contain additional serial ports for PIN pads, check readers and other peripherals.

LinkPoint 3000

Figure 1

RS 232 PORT

DISPLAY PANEL

(SIDE)

POWER AND PIN PAD

PORTS

BACK

POWER

PORT

or the LinkPoint 3000 the LinkPoint

PIN PAD

SERIAL PORT

RS 232 PORT

TELEPHONE LINE JACKS

KEYPAD

CARDREADER

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

LinkPoint AIO

Figure 2

This manual includes step-by-step guides through specific transactions and operations, and shows how to keep the terminal in peak operating condition. It was designed to also assist card processor help desks and bank/ISO clients with easy installation and troubleshooting procedures. Words that appear in capital letters and brackets, [LIKE THIS], stand for keys on the terminal keypad. Words that appear in capital letters without brackets, LIKE THIS, stand for either display messages or terminal feature settings.

Printers

The LinkPoint 3000 terminal supports all major terminal printers including the PrintPoint 1000 and 3000, the VeriFone® P250, P900 and the PrintPak 350. Printers attach easily to the LinkPoint 3000 terminal with a connecting cable.

PIN Pad Devices

The application programmed in the LinkPoint terminals support the BankPoint PIN Pad made by LinkPoint as well as VeriFone PINpads 102, 301, 1000, 1000SE and 2000 for debit transactions. PIN pads attach easily to the PIN pad port on the back of each terminal (please refer to the separate PIN pad manual for installation and operating instructions). The DUKPT encryption method is supported.

Please note that all procedures written in this manual will be written using the LinkPoint BankPoint PIN Pad for personal identification number entry.

Check Readers

Both LinkPoint terminals support the Mag-Tek® Mini MICR and the Ingenico eN 2500 check readers for check services.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

GETTING STARTED

Unpacking

Carefully inspect the shipping carton and its contents for any damage that may have occurred during shipping. If the terminal is damaged, file a claim immediately with the shipping company or carrier and notify the company from which the equipment was purchased.

Do not try to use a damaged terminal!

To unpack the LinkPoint:

1. With the shipping carton right side up, open the carton’s lid.

2. Lift the terminal, its AC adapter and line cord with modular plugs up and out of the box.

3. Remove the terminal from its protective bubble wrap and place the bubble wrap back in the shipping carton. Remove the AC adapter from its protective box and return the box to the shipping carton. Close the shipping carton and save the shipping materials so that the unit can be repacked for shipping or moving in the future.

4. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint terminal, avoid areas with:

♦ Direct sunlight or objects that radiate heat ♦ Excessive dust ♦ Electrical devices that cause excessive voltage variations such as air

conditioners, space heaters, fans, or high-frequency security devices

LinkPoint 3000 Shipping Carton Contents LinkPoint AIO Shipping Carton Contents

Figure 3

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Installation

Installing either LinkPoint terminal is simple and requires no tools.

To install the LinkPoint 3000:

1. Connect the AC adapter’s triangular end to the power input at the rear of the LinkPoint 3000 terminal (Figure 4).

Figure 4

2. Plug the adapter into a 120-volt electrical outlet (Figure 5) or into a quality surge suppressor.

Figure 5

3. Insert one end of the telephone line cord into one of the modular jacks at the rear of the terminal. Insert the other end of the line cord into a modular telephone wall jack; just as one would connect a telephone (see Figure 6). The modular plug may be inserted directly into the wall jack or use a 4-prong adapter (not included) for older 4prong jacks.

Note: A standard telephone may be connected to the other modular jack at the rear of

the terminal.

Figure 6

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

4. If the PrintPoint 1000, 3000, VeriFone P250, P900, PrintPak 350, or other compatible printer is used with the LinkPoint 3000 terminal, please refer to the manual packaged with the printer for installation and operating instructions.

5. When the terminal is plugged in, it will display the message APP. NOT AVAILABLE (unless an application has been pre-downloaded).

To install the LinkPoint AIO:

1. Locate the power input port on the back of the AIO terminal (see Figure 7).

Figure 7

2. Connect the male AC adapter plug to the power input port at the rear of the

terminal (see Figure 8). The black sleeve that surrounds the plug has a round area that is unmarked and a flat area that is marked with two arrows. In order to

connect the power adapter, please note that the plug must be turned upside down, so that the flat area of the sleeve is facing down. The sleeve

acts as a lock to secure the plug to the terminal. Please note that if the cord must be disconnected from the terminal, the sleeve must be slid back in order to disconnect the plug.

3. Plug the adapter into a 120V electrical outlet or surge suppressor (see Figure 9).

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Figure 8

Figure 9

4. Connect one end of the telephone line cord into one of the modular jacks

underneath the terminal. Thread the phone cord through its designated channel as shown in Figure 10. Insert the other end of the line cord into a modular telephone wall jack just as you would to connect a telephone. The modular plug may be inserted directly into the wall jack or into a four-prong adapter (not included) for use with older four-prong jacks.

Note: You may connect a standard telephone to the other modular jack

underneath the terminal. This connection may not be compatible with digital phone systems.

Figure 10

5. When the terminal is plugged in, it will display the message APP. NOT

AVAILABLE (unless an application has been pre-downloaded).

Maintenance

The LinkPoint system does not need preventive maintenance. However, LinkPoint International does recommend periodic cleaning of the keypad, using a soft brush to remove any dust. Because the terminal can be damaged by liquids, do not spray liquid cleaners directly on the terminal. Always apply the cleaner to the cloth before cleaning the terminal. To avoid costly downtime, LinkPoint International also recommends protecting the terminal with a surge protector.

Returning the Terminal for Service

Please refer to your sales agreement for specific details on coverage to repair or replace the LinkPoint terminal.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

FEATURES AND OPTIONS

New Features Include:

Electronic Benefits Transfer Processing

The application Nashville Config 690 01.08.00 can be used in the LinkPoint AIO (All-InOne) and the LinkPoint 3000 terminals to accept Electronic Benefits Transfer (EBT) cards to purchase food and other items. The terminal sends card and transaction type information to the host computer and a host reply is sent back to the terminal. An approval code confirms the funds are available for eventual settlement to the merchant and usually includes card balance information. EBT cards replace traditional food stamps. The EBT batch updates automatically, so there is no need to perform a close batch transaction. See also the Credit, Debit or EBT Prompt paragraph later in this chapter.

Enhanced Calculator Print Function

Standard calculator functions have been enhanced to include a print feature. The function still allows simple arithmetic calculations and can still be accessed from the idle menu by: pressing the numeric keys followed by a key representing a mathematical symbol (÷, X, - or +) and then [ENTER] to obtain the result. In the enhanced version, when the function is accessed, the printer is turned on automatically. The solution to the calculation will print after the [ENTER] key is pressed. From the idle prompt, press [0] to access function. Press [CLEAR] once to begin a new calculation, press [CLEAR] twice to exit function.

Pre Sale Receipt

Merchants who use the tip function now have the ability to learn from the customer the exact amount of their tip before they accept a credit card for payment. The pre sale receipt feature allows the merchant to print a receipt that is presented to the customer. This receipt does not contain a credit card number and no transaction is added to the batch. The receipt has the base amount of the purchase and blank amount lines for tip and total amounts. The customer then uses the blank lines to write the tip and total transaction amount. The merchant then enters the customer credit card number into the LinkPoint terminal to process the transaction.

Download Improvement

Currently, when a new terminal is deployed into the field, the terminal has to be fully downloaded with the all merchant information and then sent to the merchant or the terminal has to be sent out “blank” without any application or merchant information loaded at all and then loaded from the field.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

This version of the application features a download improvement. With this version of the application, the download will stop after the base application has been loaded. After the base application download, the terminal will prompt the user for a terminal ID and download phone number. Once entered, the terminal will complete the download and initialize the terminal so that it can be used by the merchant.

This improvement will allow a terminal to be stored with a Nashville base application, so that a terminal to terminal download is possible without loading merchant information. This feature also makes it possible for the terminal to be deployed with a base application so that the unit can initialized quickly in the field.

Credit, Debit or EBT Prompt

When a card is swiped the terminal may display a prompt to choose whether a transaction is a credit, EBT or debit transaction. When this prompt appears, the user must press the correct [

S] key to choose the correct transaction type.

Display Message Operator Action and Comments

CREDIT EBT DEBIT

↓ ↓ ↓

Press the correct [S] key to continue...

Open Tabs Query

It is now possible to search for an open tab transaction by invoice number and employee ID, as well as by sequence number. In the previous version of the application, it was possible only to search for an open tab by sequence number.

Display Message Operator Action and Comments

EDIT TAB TIP

↓ ↓ ↓

After pressing the [ADJUST] key, this prompt appears. Press the middle [

S] key to choose open tab

transaction.

INV SEQ SVR

↓ ↓ ↓

Open Tab Query by Sequence Number

This enhancement allows the user to search for and display open tabs by sequence number. The current version of the application only allows these transactions to be selected one at a time without being able to move on to the next one.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Press the left [S] key to choose by invoice number, the middle [ right [

S] key to choose by sequence number or the

S] key to choose by employee ID.

Unadjusted Tip Query by Invoice, Sequence or Employee ID

This enhancement allows the user to search for and display unadjusted tip transactions by invoice, sequence or employee ID number. In other words, when one transaction is adjusted, it automatically displays the next one in the open batch. The current version of the application only allows these transactions to be selected one at a time without being able to move on to the next one automatically.

Tip Discount

The tip discount feature provides the terminal with the ability to control by card type the amount subtracted from tips. In other words, if a card type is set to a tip discount of 10%, when a tip amount is entered for that card type, 10% of the tip will be subtracted and a net tip amount will be created. The gross tip amount, the amount subtracted and net tip amount will printout on employee detail and employee total reports; it will not printout on transaction receipts.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Tip Discount Headings (Tip Amount, Tip Discount, Net Tip)

Tip Discount Amounts (Tip Amount, Tip Discount, Net Tip)

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Enlarged Receipt Font

Selected lines of the credit, debit and ECA receipts will now print out using an enlarged font. The font has been enlarged from 32 characters per line to 20 characters per line. Please compare the old receipt copy to the current receipt copy:

Larger Font

Old Receipt Copy Current Receipt Copy

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Batch Close Idle Prompt

If the terminal is set for automatic batch close, after a successful close, the REPRINT TOTALS? prompt will display. If, after a successful automatic batch close, the setting for Auto DLL download type is ‘1’ or ‘2’, then after five minutes (if no other keys are pressed in that time) the terminal will return to the idle prompt. If the setting for Auto DLL download type is ‘0’ then the terminal will remain at the REPRINT TOTALS? prompt until the terminal is manually cleared.

Batch Close Five Minute Delay for Auto DLL Download

The Auto DLL download begins when all the proper conditions exist (batch closes, auto download type is set to ‘1’ or ‘2’ and the auto download date and time have passed). This setting adds a five minute delay to when the Auto DLL download initiates.

Timed Auto DLL Download Wait until Next Timed Occurrence

The Auto DLL download is set to ‘1’ the terminal will wait for the next occurrence of the auto download time for a timed download to begin.

If the terminal receives the Auto DLL Download time and the terminal closes batch after that time, please wait until the next timed occurrence to begin the DLL download.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

INITIALIZATION PARAMETERS

Even though application CONFIG 690 01.08.00 features enhancements and revisions (as explained earlier), most require no changes to be made to the parameters at the present time.

Initialization requirement changes made to the parameters to accommodate the VP Dual EBT entitlement include:

• a new EBT card type record (28n)

• an EBT card type flags record (19nn)

• a new EBT card range record (8nn)

Example EBT Card Type Table

ID Description Size Type Comment

28n EBT Card Type Record Card Type Mnemonic 2 A EB Card Type ID 2 N nn Card Type Classification 2 N

Authorization Message Code 3 N 816 Service Code 2 N 02 - Capture/settlement transaction

Floor limit 4 N 0000

Reporting Group 2 N nn

Card Type Index 2 N nn

Note: The card type classification of ‘70’ in the card type record (‘28n’) identifies the EBT entitlement.

EBT Example Card Type/Slot Flag (Locations 1981 – 1990/Card Type Slot 1-10)

70 - EBT Card Type

Loc Description Size Type Comment

19nn

Card Code Validation 1 N Disable

AVS/Card Present 1 N Disable

AVS/Card Not Present 1 N Disable

CPS/ICP 1 N Disable

ECI Indicator 1 N Disable

RPI Indicator 1 N Disable

Room Rate/Room Tax Prompt 1 N Disable

Rental class ID/Tax Exempt

Card Type Flags

Prompt

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expressed, written consent of LinkPoint International is prohibited.

1 N Disable

EBT Example Card Range Record

ID Description Size Type Comment

8nn Card Range Record

Min Account # Length 2 N 16

Card Type Record Pointer 1 N Card Type Record Pointer+1

corresponds to Card Type Index field in Card Type record above (for example, pointer 0 corresponds to Index 01).

Range Type 2 N

Account # Lower Prefix V N ‘00000001’

Account # Upper Prefix V N ‘99999999’

Max Account # Length 2 N 19

Commercial Card Type

Indicator

2 N ‘00’= Not a commercial card

01 - Card Type confirmation required

Defined Additional Data for EBT

ID Description Size Type Values/Comments

048 EBT Type Indicator 2 N ‘96’ – Cash Benefits

‘98’ – Food Stamps

049 EBT Balance Information May include up to 6 ‘sets of balance

information (account type through balance amount) as part of additional data field 049; the POS device prints balances in order received; max size would be 21X6 = 126 bytes

Account Type 2 N ‘96’ – Cash Benefits

‘98’ – Food Stamps

Amount Type 2 N ‘01’ – Ending Balance

‘02’ – Available Balance

‘18’ – Beginning Balance

‘40’ – Amount Cash

‘57’ – Pre Auth Amount

Currency Type 4 N ‘0840’ – US Dollars

+/- Amount 1 AN ‘C’ – Positive Amount

‘D’ – Negative Amount

Balance Amount 12 $ Twelve digits with two decimal places

implied (e.g. ‘000000009832’ represents ‘$98.32’.

050 EBT Voucher Number 15 N As keyed for EBT voucher clear

…

Repeat above fields up to 5 more time

as applicable

transactions (offline force sale or refund)

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Balance Information

Up to 6 EBT balances may be returned from the host on any EBT response other than a void. Balance information can be returned for error responses as well as approval responses and must be printed on the error receipt copies. Balances will printout on the customer receipt copy in the order they appear in the response packet (VP Dual Additional Data Field ‘049’); it is never printed on the merchant receipt copy. If no balance information is returned, ‘Balances Not Returned’ is printed in place of the balance information on the customer receipt copy. Each balance record includes the following information:

Field Values Usage

Account Type ‘96’ – Cash Benefits

‘98’ – Food Stamps

Amount Type ‘01’ – Ending Balance

‘02’ – Available Balance

‘18’ – Beginning Balance

‘40’ – Amount Cash

‘57’ – Pre Auth Amount

‘nn’ - Undefined

Currency Type ‘0840’ – US Dollars Not used

+/- Amount ‘C’ – Positive Amount

‘D’ – Negative Amount

Balance Amount

12 digits with two implied decimal places

‘96’ prints ‘CA’ in column 1 and 2 of receipt

‘98’ prints ‘FS’ in column 1 and 2 of receipt

‘01’ prints ‘Ending Balance: ’ in columns 4-22 of receipt

‘02’ prints ‘Available Balance: ’ in columns 4-22 of receipt

‘18’ prints ‘Beginning Balance: ’ in columns 4-22 of receipt

‘40’ prints ‘Amount Cash: ‘ in columns 4-22 of receipt

‘57’ prints ‘Pre Auth Amount: ‘ in columns 4-22 of receipt

‘nn’ prints ‘Other Balance – nn:’ in columns 4-22 of receipt

‘C’ – not used

‘D’ – prints ‘-‘ before ‘$’ for negative amount

Prints ‘$nnnnnnnnnn.nn’ right justified on the balance line (leading zeroes are suppressed to three characters before adding ‘-‘ and/or ‘$’ - for example, ‘$0.50).

Example balances on receipt

Balance Information

FS Ending Balance: $500.00

FS Available Balance: $2000.00 FS Beginning Balance: $2000.00 CA Amount Cash: -$50.00 CA Pre Auth Amount: $50.00

CA Other Balance - nn: $0.90

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Error Receipts

EBT receipts (merchant and customer copies) must be printed regardless of the approval status of the EBT transaction as long as a valid response is received from the host. The terminal does not need to print an error receipt for general communication errors (timeout, lost carrier, etc.). The error receipt will print a normal receipt through the last amount line after which the terminal will skip a line and print the error condition as indicated by the host according to the following table. In addition, the host may return response text in VP Dual Additional Data Field 40 which must be printed on the receipt as well. If balance information is returned on the host response, the terminal will skip a line and print the balance lines after the error text on the customer receipt copy.

Description

VP Dual Host Error Code

Decline ‘00’ ‘D’ ‘TRANSACTION

Referral ‘00’ ‘R’ ‘CALL VOICE

Expired Card ‘00’ ‘X’ ‘EXPIRED CARD’ Printed bold/centered Host Timeout ‘00’ ‘O’ ‘CALL VOICE

Host Error ‘98’ N/A Display/print text

Parameter

‘18’ N/A N/A Perform standard Update Required

Other ‘nn’ N/A ‘SYSTEM ERROR nn’ Printed bold/centered

VP Dual Response Code

Receipt/Display Verbiage

DECLINED’

CENTER!’

received from host

Comment

Printed bold/centered

Print bold/centered (wrap lines if needed)

parameter update processing

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expressed, written consent of LinkPoint International is prohibited.

Example Error Receipt (Merchant Copy)

FOOD STAMP SALE

DBA Name DBA Name

DBA Street Address DBA Street Address DBA City, State, Zip DBA City, DBA State, DBA ZIP

TID: nnnnnnnnnnn DBA Phone Number

TIME: hh:mm DATE:

mm/dd/yy

MERCHANT #: nnnnnnnnnnnnnnnn Merchant ID EB nnnn (KEYED)

INVOICE: nnnn CLK: nnnn Invoice number; clerk number if enabled APPROVAL CODE: nnnnnn SEQ: nnn Approval code, sequence (transaction) number

TOTAL AMOUNT$ nnnnn.nn

TRANSACTION DECLINED

INSUFFICIENT FUNDS

MERCHANT COPY Receipt distribution

Transaction type

Transaction time and date

Card type, last 4 of PAN and entry method in parenthesis if keyed

Total line

Response code text

Additional Data Field 40 text if received from host *

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Example Error Receipt – Customer Copy

FOOD STAMP SALE

DBA Name DBA Name

DBA Street Address DBA Street Address DBA City, State, Zip DBA City, DBA State, DBA ZIP

TID: nnnnnnnnnnn DBA Phone Number

TIME: hh:mm DATE:

mm/dd/yy

MERCHANT #: nnnnnnnnnnnnnnnn Merchant ID EB nnnn (KEYED)

INVOICE: nnnn CLK: nnnn Invoice number APPROVAL CODE: nnnnnn SEQ:

nnn

TOTAL AMOUNT$ nnnnn.nn

TRANSACTION DECLINED

INSUFFICIENT FUNDS

Balance Information

xx Ending Balance:

$nnnnnnnnnn.nn

xx Available Balance:

$nnnnnnnnnn.nn

xx Beginning Balance:

$nnnnnnnnnn.nn xx Amount Cash:

$nnnnnnnnnn.nn

xx Pre Auth Amount:

$nnnnnnnnnn.nn

xx Other Balance - nn:

$nnnnnnnnnn.nn

CUSTOMER COPY Receipt distribution

Transaction type

Transaction time and date

Card type, last 4 of PAN and entry method in parenthesis if keyed

Approval code, sequence (transaction) number

Total line

Response code text

Additional Data Field 40 text if received from host

Up to six lines of balance information if received from host. Printed for balance type ‘01’

Printed for balance type ‘02’

Printed for balance type ‘18’

Printed for balance type ‘40’

Printed for balance type ‘57’

Printed for balance type ‘nn’ (any type not defined above)

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Response Text (Additional Data Field 40)

For ECA and EBT transactions, the host can return response text to print on the receipt. The response text is included in VP Dual Additional Data Field 40. The field should be treated as variable length up to 64 characters delimited by an ASCII field separator. The terminal should parse the data up to 64 characters or up to the field separator whichever comes first. The response text prints on the settlement report. The leading and trailing spaces will be removed and the text will be centered as much as possible. If there are more characters than will print on a line, then characters will wrap to the next line.

VP Dual Additional Data Receipt Example

040INSUFFICIENT FUNDS<FS> INSUFFICIENT FUNDS

040This is an example of very long text that needs to be printed.<FS>

040123456789012345678901234567890123456 78901234567890<FS>

This is an example of very long text

that needs to be printed.

12345678901234567890123456789

012345678901234567890

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expressed, written consent of LinkPoint International is prohibited.

EBT Authorization Request

Element Size Type Comment

Message Code 3 N Supplied by host by card type Processing Code 1 N S - As received from host for EBT sale, voucher clear sale or void sale

C - EBT refund, voucher clear refund or void refund

Capture Flag 1 A S – EBT sale/refund, voucher clear sale/refund, void sale/refund

A – EBT balance inquiry

Auth Type 1 A A – EBT sale/refund, voucher clear sale/refund, balance inquiry

V – EBT void sale/refund Summary ID 5 N 00000 – 32000 Transaction ID 5 N 00000 – 32000 Card Number 19 N LJTB Expiration Date 4 N From Track II or ‘0000’ if account # manually keyed Transaction Amount 7 D Amount of transaction or ‘0000000’ for EBT balance inquiry Invoice Number 10 N As keyed by clerk or assigned by terminal based on initialization option Processing Flag 1 A Always ‘C’ Card Present Flag 1 A P - Card Present; N - Not Present Merchant Type 1 A Supplied by initialization parameter Card Number Source 1 N 1 - Track One; 2 - Track Two; 3 - Entered Manually Customer Present 1 A P – Present; N - Not Present Terminal Type 1 N 1 - Dial POS Terminal Capability 1 N 2 - Mag stripe reader Tip Amount 7 D As keyed or ‘0000000’ if not applicable Filler (legacy server #) 2 X Track Data V/76 N Data omitted if the account # was manually entered - if swiped, always Track 2 Field Separator 1 B ASCII FS Auxiliary Data V X Transaction specific data (e.g. cash-back) Field Separator 1 B ASCII FS Server Number 4 N As keyed or ‘0000’ if not applicable Original Tran Date 4 N MMDD Field Separator 1 B ASCII FS Debit/EBT Card Slot 2 N

PIN Pad Type 2 N Always ‘01’ (Omitted for voucher clear and void transactions) PIN Block Format 2 N Always 01 (Omitted for voucher clear and void transactions) Key Serial # 20 As received from PIN pad (Omitted for voucher clear and void transactions) PIN Block 16 As received from PIN pad (Omitted for voucher clear and void transactions) Field Separator 1 B ASCII FS

ADDITIONAL DATA FOLLOWS:

Start of Additional Data 1 B ASCII ESC (Hex 1B, Dec 27) Additional Data ID [1] 3 N Identifies type of data Additional Data [1] V X As defined in Appendix A Field Separator 1 B ASCII FS ... Include ID/data pairs (separated by FS) as applicable Additional Data ID [n] 3 N Identifies type of data Additional Data [n] V X As defined below End of Additional Data 1 B ASCII ESC (Hex 1B, Dec 27)

01 – 10 (Omitted for voucher clear and void transactions)

 EBT CASH BENEFITS/FOOD STAMPS INDICATOR REQUIRED FOR ALL EBT TRANSACTIONS

 VOUCHER # AND AUTH CODE REQUIRED FOR ALL EBT VOUCHER CLEAR TRANSACTIONS

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expressed, written consent of LinkPoint International is prohibited.

EBT Authorization Response

Element Size Type Comment

Message Code 3 N One more than request message code Host error code 2 N ‘00’ if no error, ’98’ for host error text or ‘nn’ Response Code 1 A 'A' – approved 'D' – declined 'R' – referred 'X' - expired card '0' - host time-out (treat as referral) Summary ID 5 N Echoed from request Transaction ID 5 N Echoed from request Auth code 6 X

Field Separator 1 B ASCII FS Field Separator 1 B ASCII FS Field Separator 1 B ASCII FS Field Separator 1 B ASCII FS (Marks end of AVS Data)

Start of Additional Data 1 B ASCII ESC (Hex 1B, Dec 27) Additional Data ID [1] 3 N Identifies type of data Additional Data [1] V X As defined in Appendix A Field Separator 1 B ASCII FS ... Include ID/data pairs (separated by FS) as applicable Additional Data ID [n] 3 N Identifies type of data Additional Data [n] V X As defined below End of Additional Data 1 B ASCII ESC (Hex 1B, Dec 27)

For voucher clear transactions, the returned response auth code replaces the keyed voice approval auth code. Auth code is ignored for balance inquiry transactions.

ADDITIONAL DATA FOLLOWS:

 EBT BALANCE INFORMATION MAY BE RETURNED ON ANY EBT RESPONSE

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expressed, written consent of LinkPoint International is prohibited.

EBT Batch Upload (Discrepancy/Out of Balance) Detail Request - 580

Element Size Type Comment

Message code 3 N '580' – Batch Upload (Discrepancy/Out of Balance) Detail Summary ID 5 N '00000' - '32000' Card Type Group 2 N '01' - '10' (as supplied in initialization parameters) Transaction status 1 A 'N' - Not changed or deleted Transaction type 1 A 'N' - Original online authorization Card Type Index/Slot 2 N '01' - '10' (as supplied in initialization parameters) Processing Code 1 A S - As received from host for EBT sale or voucher clear sale

C - EBT refund or voucher clear refund Transaction ID 5 N '00000' - '32000' Card number 19 N Left justified/trailing spaces (zeroes if not applicable) Transaction date 4 N MMDD (‘0000’ if not applicable) Transaction amount 7 D Final settlement amount Invoice # 10 N Required (as keyed or assigned by terminal)

Account # Entry Source 1 N '2' - Track II Swiped (Track II required for EBT swiped transactions) '3' - Keyed manually Authorization Code 6 X

Filler 2 X Filler 2 N Original Transaction ID 5 N Original Amount 7 D Tip Amount 7 D Zeroes if not applicable Server Number 4 N Zeroes if not applicable Field Separator 1 B ASCII FS Auxiliary Data V Eg. EBT cash back Field Separator 1 B ASCII FS Field Separator 1 B ASCII FS

Start of Additional Data 1 B ASCII ESC (Hex 1B, Dec 27) Additional Data ID [1] 3 N Identifies type of data Additional Data [1] V X As defined in Appendix A Field Separator 1 B ASCII FS ... Include ID/data pairs (separated by FS) as applicable Additional Data ID [n] 3 N Identifies type of data Additional Data [n] V X As defined below End of Additional Data 1 B ASCII ESC (Hex 1B, Dec 27)

Spaces if not applicable – response auth code for EBT voucher clear

transactions – voucher clear auth code submitted as additional data below

Spaces

Zeroes

ADDITIONAL DATA FOLLOWS

 EBT CASH BENEFITS/FOOD STAMPS INDICATOR FOR ALL EBT

TRANSACTIONS

 EBT VOUCHER # FOR VOUCHER CLEAR TRANSACTION

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Batch Download (Restore) Detail Response – 583

Element Size Type Comment

Message code 3 N ‘583’

Host Error Code 2 N ‘00’ if no error

Card Type Group 2 N '01' - '10'

Transaction Status 1 A 'N' - Not changed/adjusted (EBT voids are not reloaded)

Transaction Type 1 A 'N' - Original online

Card Type Slot 2 N '01' - '10'

Processing Code 1 A

Transaction ID 5 N '00000' - '32000'

Account # 19 N Left justified/trailing spaces

Transaction Date 4 N MMDD

Transaction Amount 7 D Final settlement amount

Invoice # 10 N

Account # Entry Source 1 N

Auth Code 6 X Spaces if not applicable

Card Type Mnemonic 2 X As supplied during initialization

Card type 2 N As supplied during initialization

Original Transaction ID 5 N If changed

Original Amount 7 D If changed

Tip Amount 7 D Zeroes if not applicable

Server Number 4 N Zeroes if not applicable

Additional Records? 1 A 'Y' - More records to restore

'N' - No more records to restore

Field Separator 1 B ASCII FS

Auxiliary Data V Eg. EBT cash back

Field Separator 1 B ASCII FS

ADDITIONAL DATA FOLLOWS

Start of Additional Data 1 B ASCII ESC (Hex 1B, Dec 27)

Additional Data ID [1] 3 N Identifies type of data

Additional Data [1] V X As defined below.

Field Separator 1 B ASCII FS

... Include ID/data pairs (separated by FS) as applicable

Additional Data ID [n] 3 N Identifies type of data

Additional Data [n] V X As defined below

End of Additional Data 1 B ASCII ESC (Hex 1B, Dec 27)

S - As received from host for EBT sale or voucher clear sale

C - EBT refund or voucher clear refund

'1' - Track I, '2' - Track II, '3' - Keyed manually

 EBT CASH BENEFITS/FOOD STAMPS INDICATOR FOR ALL EBT TRANSACTIONS  EBT VOUCHER# FOR VOUCHER CLEAR TRANSACTION

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expressed, written consent of LinkPoint International is prohibited.

KEYPAD/TEMPLATE DESIGN

L i n k P o i n t A I O

A .

VOID

F ‘

SALE

K

1

O

4

S

7

W

Í

B - S C sp S D + S E ,

G “

✱

ATM/DEBIT

L

P

T

X

H :

2

5

8

0

CHECK

M

Q

U

Y

I ;

P

R

I

3

N

T

A

U T H

6

O N L Y

O F F L

I

9

N E

A D J U S T

#

REVIEW

N (

R )

X

V !

—

Z &

+

J @

÷

=

ENTER

Î

RETURN

CLOSE

CLEAR

ALPHA

BACK

SPACE

NO

YES

L M A E S N T U

P R E V

N E X T

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expressed, written consent of LinkPoint International is prohibited.

KEYPAD/TEMPLATE CHART

LINKPOINT AIO ALPHA/SYMBOL ASSIGNMENTS

Key Assignment ALPHA MODE

[ALPHA] is

depressed once or

twice prior to

pressing the

corresponding key

[VOID] A . (period)

Left Green [S]

Center Green [S]

Right Green [S]

[RETURN] E , (comma)

[SALE] F ‘ (apostrophe)

[ATM/DEBIT] G “ (quote)

[CHECK] H : (colon)

[REVIEW] I ; (semi-colon)

[CLOSE] J @ (“at”)

[1] K 1 [2] L 2 [3] M 3 [÷] [4] O 4 [5] P 5 [6] Q 6 [x] R ) [7] S 7 [8] T 8 [9] U 9 [−]

[*] W * (asterisk) [0] X 0 [#] Y # (pound) [+] Z & (ampersand)

B - (hyphen)

C Space

D +

N (

V !

Symbol displayed when

pressing the corresponding

key directly

(NO ALPHA KEY)

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expressed, written consent of LinkPoint International is prohibited.

SETUP

After the terminals have been unpacked and installed they may require setup. The following procedures explain the setup procedures that are necessary to use the LinkPoint AIO and 3000 terminals. Please note that any setup procedures performed by the merchant must be attempted only after consulting with either your service provider help desk or sale representative. Most terminals arrive at the merchant location after these procedures have already been performed so they may not be necessary for normal merchant use.

Memory Clear

This function is only performed before a full application download. Do not perform a memory clear for parameter initialization or partial downloads. The memory clear function clears the terminal memory of previous application installations and other stored data and also prepares the terminal for a full application download.

IMPORTANT! Before a full application download can occur a full memory clear procedure must be performed. This feature will also delete an open batch, so please perform a batch close procedure before attempting a memory clear.

Please follow the procedures below to perform a full memory clear.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

Existing Application: When this screen appears, an existing application is installed on the terminal. Unplug the power chord from the back of terminal. While holding down the [CLEAR] key, re-install the power chord.

App. not available

Time Load Setup

Enter password:

CLEAR to cold start

Any other to resume

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expressed, written consent of LinkPoint International is prohibited.

No Application: When this screen appears, an application is not installed on the terminal. Unplug the power chord from the back of terminal. While holding down the [CLEAR] key, re-install the power chord.

When this message appears, release the [CLEAR] key. Key in [4] [6] [5] [1] [0] [7] [0] and press [ENTER].

Press the [CLEAR] key.

Display Message Operator Action and Comments

AIO X.X L,XX/XX/XX

Select Test Number

The memory has now been cleared from a portion of the terminal. Press the [*] key.

App. not available

Time Load Setup

Press the right [S] key.

Setup

Ports Model Test

Press the right [S] key.

Test

Mem Clear Diags

Press the left [S] key.

Enter password:

Press [4] [6] [5] [1] [0] [7] [0] and press [ENTER].

CLEAR: Are you sure?

Yes No

Press the left [S] key.

AIO X.X L,XX/XX/XX

Select Test Number

App. not available

Time Load Setup

The memory has now been cleared from both portions of the terminal memory. Press the [*] key.

If this entire procedure has been followed, the memory has been cleared from both portions of the terminal. It is now ready to be downloaded.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Download Procedures (Telephone)

There are two different ways to download the LinkPoint terminal, telephone download and PC to POS terminal download. Please follow the procedures below to download the application by telephone. Please contact your service provider or sales rep for assistance with all download procedures. DO NOT DOWNLOAD A TERMINAL

WITHOUT ASSISTANCE FROM YOUR SERVICE PROVIDER HELP DESK OR SALES REPRESENTATIVE.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

App. not available

Time Load Setup

Select app type

Base/SA Supt Lib

If this screen appears when the terminal is powered up, the terminal is already loaded with an application. Even though a download can take place with a loaded terminal, it is recommended that the terminal memory be cleared before downloading this application. Please see the memory clear procedure printed earlier in this chapter for instructions on how to clear the terminal memory. Once the memory is clear, proceed with the download.

When this screen appears, the application has been deleted from the terminal. Press the middle [

S] key.

If this screen appears, press the left [S] key.

Download Set Port

Press the left [S] key.

Enter phone number.

Key in the download phone number and press [ENTER].

Enter Appl. ID

Key in application ID and press [ENTER]. Please see page 25 for instructions on how to enter alphanumeric information on the LinkPoint terminal.

Enter Terminal ID.

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expressed, written consent of LinkPoint International is prohibited.

Key in terminal ID and press [ENTER]. Please see page 25 for instructions on how to enter alphanumeric information on the LinkPoint terminal.

Display Message Operator Action and Comments

Modem download

Full Partial

Press the left [S] key.

Dialing…

Please wait, the terminal will display several messages.

CONNECTED 2400

XXXXXXXX,XXXXXXX

When the terminal successfully reaches the download file, this screen will display. The modem speed, application ID and terminal ID will display.

----------

XXXXXXXX,XXXXXXX

As the application is loaded into the terminal the bars on the top line of the display will become asterisks. The application ID and terminal ID will continue to display.

CREATING PROMPTS…

TID = XXXXXX

ENTER TERMINAL ID _

When the base application download is complete, this message will display. Please wait…

After the base application has been downloaded, the merchant specific information must be downloaded to initialize the terminal. At this point, the user has the option of either initializing the terminal now or unplugging the terminal to be initialized later. To initialize the terminal now, either key in the terminal ID, press [ENTER] or simply press [ENTER] if the displayed ID is correct.

PHONE=9,XXXXXXXXXXXN

ENTER PHONE # _

At this point, the user has the option of either initializing the terminal now or unplugging the terminal to be initialized later. To initialize the terminal now, key in the initialization phone number, press [ENTER] or simply press [ENTER] to use the displayed phone number.

MUST INITIALIZE!

PRESS ENTER TO START

MUST INITIALIZE!

DIALING…

Press [ENTER].

Please wait…

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expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

MUST INITIALIZE!

INITIALIZING NOW…

MUST INITIALIZE!

ENTER PHONE #

The terminal will load specific information to complete the download.

The terminal did not complete the initialization process. Either press [ENTER] to try again with the phone number keyed in earlier or key in a different initialization phone number and press [ENTER].

INITIALIZATION

COMPLETE!

The initialization process is complete. The terminal will then display several messages.

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

The download was successful and terminal is ready to process transactions.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Download Procedures (PC to Terminal)

There are two different ways to download the LinkPoint terminal, telephone download and PC to POS terminal download. Please follow the procedures below to download the application PC to POS terminal. Please make sure that your PC is set to the proper download screen and that the download cable is plugged into the RS-232 port on the LinkPoint terminal. The terminal must also be plugged into an active phone line to complete this download. Please contact your service provider or sales rep for assistance with all download procedures. DO NOT DOWNLOAD A TERMINAL WITHOUT

ASSISTANCE FROM YOUR SERVICE PROVIDER HELP DESK OR SALES REPRESENTATIVE.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

App. not available

Time Load Setup

Select app type

Base/SA Supt Lib

Download Set Port

Select download port

Modem RS232

RS232 setup

Baud Parity

If this screen appears when the terminal is powered up, the terminal is already loaded with an application. Even though a download can take place with a loaded terminal, it is recommended that the terminal memory be cleared before downloading this application. Please see the memory clear procedure printed earlier in this chapter for instructions on how to clear the terminal memory. Once the memory is clear, proceed with the download.

When this screen appears, the application has been deleted from the terminal. It is now ready to be downloaded. Press the middle [

S] key.

If this screen appears, press the left [S] key.

Press the right [S] key.

Press the left [S] key.

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expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

Current baud: 38400

1200 2400 9600

Confirm that the baud rate on the PC is the same baud rate setting on the top line of this terminal. If it is not, press the [*] or the [#] key to scroll through the different rates. When the proper rate is displayed on the bottom line, the appropriate [

S] key to choose the rate and

press [ENTER].

RS232 setup

Baud Parity

Select download port

Modem RS232

Download Set Port

Press the [CLEAR] key.

Press the left [S] key.

Enter Appl. ID

Key in application ID and press [ENTER]. Please see the Keypad Template Chart on page 25 for instructions on how to enter alphanumeric information on the LinkPoint terminal.

Enter Terminal ID.

Key in terminal ID and press [ENTER]. Please see the Keypad Template Chart on page 25 for instructions on how to enter alphanumeric information on the LinkPoint terminal.

Direct Download

Full Partial

Press the left [S] key.

WAITING ON ENQ…

Please wait, the terminal will display several messages.

----------

XXXXXXXX,XXXXXXX

When the terminal successfully reaches the download file, this screen will display. The application ID and terminal ID will display.

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expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

*---------

XXXXXXXX,XXXXXXX

As the application is loaded into the terminal the bars on the top line of the display will become asterisks. The application ID and terminal ID will continue to display.

CREATING PROMPTS…

TID = XXXXXX

ENTER TERMINAL ID _

When the base application download is complete, this message will display. Please wait…

After the base application has been downloaded, the merchant specific information must be downloaded to initialize the terminal. At this point, the user has the option of either initializing the terminal now or unplugging the terminal to be initialized later. To initialize the terminal now, either key in the terminal ID, press [ENTER] or press [ENTER] if the displayed ID is correct.

PHONE=9,XXXXXXXXXXXN

ENTER PHONE # _

At this point, the user has the option of either initializing the terminal now or unplugging the terminal to be initialized later. To initialize the terminal now, either key in the initialization phone number, press [ENTER] or press [ENTER] if the displayed phone number is correct.

MUST INITIALIZE!

PRESS ENTER TO START

MUST INITIALIZE!

INITIALIZING NOW…

Press [ENTER].

After the download, the terminal must use a phone line to initialize the application. The terminal will load specific information to complete the download.

MUST INITIALIZE!

ENTER PHONE #

The terminal did not complete the initialization process. Either press [ENTER] to try again with the phone number keyed in earlier or key in a different initialization phone number and press [ENTER].

INITIALIZATION

COMPLETE!

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

The initialization process is complete. The terminal will then display several messages.

The download was successful and terminal is ready to process transactions.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Five Minute for Auto DLL Download after Batch Closes

When the terminal settings are automatically updated by the host, it is done through an automatic download. This download will begin after the batch has closed. An uninterrupted delay of five minutes will occur before the automatic download begins but only after the download conditions have been met (batch is closed, auto download type is set to ‘1’ or ‘2’ and the auto download time and date have passed), will the following prompts appear.

Display Message Operator Action and Comments

CLOSE BATCH

REPRINT TOTALS?

CLOSE BATCH

ACCEPTED XXX

XXX SEC TO DOWNLOAD MM-DD-YY DAY HH:MM

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

XXX SEC TO DOWNLOAD MM-DD-YY DAY HH:MM

FULL DOWNLOAD NEEDED

START DOWNLOAD NOW?

WAITING ON ENQ…

----------

XXXXXXXX,XXXXXXX

When the batch has been closed successfully, a Close Batch Report will print. Tear off the report copy. Either press [ENTER] to reprint the batch close report or press [CLEAR] to exit function.

Press [CLEAR] to return to the idle prompt.

If a five minute auto delay is set before the automatic download occurs, the terminal will display a 300 second countdown to when the download will begin. Press either [CLEAR] or [BACKSPACE] to return to the idle prompt.

Terminal is idle. If the automatic download was unsuccessful, the idle prompt will display for 60 seconds before the automatic download will begin again.

The Auto DLL download process is initiated. Either press [CLEAR] or [BACKSPACE] to return to the idle prompt or let the countdown to the download continue.

When this screen appears, an automatic download is being attempted. Either press [ENTER] to complete the download or press [CLEAR] or [BACK SPACE] to exit function.

Please wait, the terminal will display several messages while the download is attempted.

As the application is loaded into the terminal the bars on the top line of the display will become asterisks.

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expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

MUST INITIALIZE

INITIALIZING NOW…

After the download, the terminal must initialize the application. The terminal will load specific information to complete the download.

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

The automatic download was successful and terminal is ready to process transactions.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Automatic Download Procedures

If the host determines that a download is necessary to improve terminal processing, it will download the information into the terminal automatically. Please follow the procedures below to complete the auto download procedure.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

FULL DOWNLOAD NEEDED

START DOWNLOAD NOW?

WAITING ON ENQ…

Error

Carrier lost/timeout

Retrying…

One moment please

----------

XXXXXXXX,XXXXXXX

MUST INITIALIZE

INITIALIZING NOW…

MUST INITIALIZE!

ENTER PHONE #

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

Terminal is idle.

When this screen appears, an automatic download is being attempted. Either press [ENTER] to complete the download or press [BACK SPACE] to exit function.

Please wait, the terminal will display several messages while the download is attempted.

If this message displays, the download was not successful, please wait.

If this message displays, the terminal is attempting the download again, please wait.

As the application is loaded into the terminal the bars on the top line of the display will become asterisks.

After the download, the terminal must initialize the application. The terminal will load specific information to complete the download.

The terminal did not complete the initialization process. Simply press [ENTER] to try again.

The automatic download was successful and terminal is ready to process transactions.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Host Setup Procedures (Initialization)

After a terminal has been successfully downloaded, it may become necessary to periodically update the terminal settings. The host may update this information at any time and that updated information must be passed on to the merchant terminal. Please follow the procedures below to update the host settings, also known as initialize, by telephone. Please contact your service provider or sales rep for assistance with all setup procedures. DO NOT DOWNLOAD OR SETUP A TERMINAL WITHOUT ASSISTANCE FROM YOUR SERVICE PROVIDER HELP DESK OR SALES REPRESENTATIVE.

Initialization (After a Full Download)

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

LOCK MGMT SETUP

↓ ↓ ↓

HOST LOCAL REVIEW

↓ ↓ ↓

HOST SETUP

DIAL X,XXXXXXXXXXXN?

Press the [#] key.

Press the right [S] key.

Press the left [S] key.

When this screen appears, the terminal is confirming the programmed host phone number is accurate. Press [ENTER] to confirm the displayed phone number and complete the setup or press [BACK SPACE] to enter a new host phone number.

HOST SETUP

ENTER PHONE NUMBER

MUST INITIALIZE!

DIALING…

MUST INITIALIZE!

INITIALIZING NOW…

HOST SETUP

COMPLETE!

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expressed, written consent of LinkPoint International is prohibited.

Key in the correct phone number, including dial prefix and area code, press [ENTER].

The terminal is dialing the host. Please wait…

The terminal has reached the host and is beginning to update or initialize the terminal settings. Please wait…

The procedure has been completed successfully.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

The update (initialization) was successful and terminal is ready to process transactions.

Initialization (After a Base Download)

Display Message Operator Action and Comments

TID = XXXXXX

ENTER TERMINAL ID _

To initialize the terminal, either key in the terminal ID, press [ENTER] or press [ENTER] if the displayed ID is correct.

PHONE=9,XXXXXXXXXXXN

ENTER PHONE # _

Either key in the initialization phone number, press [ENTER] or press [ENTER] if the displayed phone number is correct.

MUST INITIALIZE!

PRESS ENTER TO START

MUST INITIALIZE!

INITIALIZING NOW…

MUST INITIALIZE!

ENTER PHONE #

Press [ENTER].

The terminal will load specific information to complete the download.

The terminal did not complete the initialization process. Either press [ENTER] to try again with the phone number keyed in earlier or key in a different initialization phone number and press [ENTER].

INITIALIZATION

COMPLETE!

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

The initialization process is complete. The terminal will then display several messages.

The download was successful and terminal is ready to process transactions.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Password Protection

This procedure explains two things: how to change the password settings and how to add password protection to the credit and gift card transactions. Changing the password means having control over that setting in the program. Adding password protection to a transaction means that any user will have to enter the appropriate password to perform that transaction. This application features three levels of available password protection: MIN, which means the minimum level of password protection, MED, which means the medium or next level of password protection or MAX, which means the maximum level of available password protection. Any credit or gift card transaction can be set for any level of password protection. Please refer to the Password Section for more information on passwords. Please follow the steps below to set password protection on gift card transactions.

Password override: Any one of the three passwords can be overridden by entering the

override password for that day. The override password is the date set into the terminal squared plus the number of the month. For instance, to calculate the override password for February 15th, use the following formula: 15x15 +2=227. 227 is the override password and can be used to override all three levels of password protection.

How to Set Passwords

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

LOCK MGMT SETUP

↓ ↓ ↓

HOST LOCAL REVIEW

↓ ↓ ↓

DIAL PASS OPTIONS

↓ ↓ ↓

PASSWORD

ENTER PASSWORD

Press the [#] key.

Press the right [S] key.

Press the middle [S] key.

If the password setting is password protected, please key in the appropriate password and press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

PASSWORD LEVELS

↓ ↓

MIN=123123 REENTER TO CHANGE

Press the left [S] key.

Key in the desired numeric password and press [ENTER] or press [ENTER] to bypass. The password can be up to 24 digits.

MED=123123 REENTER TO CHANGE

Key in the desired numeric password and press [ENTER] or press [ENTER] to bypass. The password can be up to 24 digits.

MAX=123123 REENTER TO CHANGE

Key in the desired numeric password and press [ENTER] or press [ENTER] to bypass. The password can be up to 24 digits.

PASSWORD LEVELS

↓ ↓

Press [CLEAR] to exit function.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

How to Add Password Protection to Credit Card Settings

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

LOCK MGMT SETUP

↓ ↓ ↓

HOST LOCAL REVIEW

↓ ↓ ↓

DIAL PASS OPTIONS

↓ ↓ ↓

PASSWORD

ENTER PASSWORD

PASSWORD LEVELS

↓ ↓

CREDIT GIFT ↓ ↓

SALE: NONE

PRESS # TO CHANGE

Press the [#] key.

Press the right [S] key.

Press the middle [S] key.

If the password setting is password protected, please key in the appropriate password and press [ENTER].

Press the right [S] key.

Press the left [S] key to adjust a credit card password setting. Press [CLEAR] to exit function.

The current transaction setting is displayed for card sale; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

DEBIT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

OFFLINE SALE: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

RETURN: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

AUTH ONLY: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

OPEN TAB: NONE

PRESS # TO CHANGE

The current transaction setting is displayed for balance transfer; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

CLOSE TAB: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

CHECK: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

SETTLE: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

EDIT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

ADD TIP: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

VOID: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

BATCH REVIEW: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

BATCH REPORTS: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

EMP REVIEW: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

EMP REPORTS: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

REPRINT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

DUP TRANS: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

ADJUST: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

MANUAL ENTRY: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

LOCK: NONE

PRESS # TO CHANGE

The current terminal setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next setting or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

MANAGEMENT: MAX

PRESS # TO CHANGE

The current terminal setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next setting or press [#] to change the setting. Press the [#] key once to change the MAX setting to NONE, press the [#] key twice to change to MIN, or press the [#] key three times to change to MED setting. Once the desired setting is displayed, press [ENTER].

SETUP: MAX

PRESS # TO CHANGE

The current terminal setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next setting or press [#] to change the setting. Press the [#] key once to change the MAX setting to NONE, press the [#] key twice to change to MIN, or press the [#] key three times to change to MED setting. Once the desired setting is displayed, press [ENTER].

CREDIT GIFT

Press [CLEAR] to exit function.

↓ ↓

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

How to Add Password Protection to Gift Card Settings

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

LOCK MGMT SETUP

↓ ↓ ↓

HOST LOCAL REVIEW

↓ ↓ ↓

DIAL PASS OPTIONS

↓ ↓ ↓

PASSWORD

ENTER PASSWORD

PASSWORD LEVELS

↓ ↓

CREDIT GIFT ↓ ↓

ACTIVATE: NONE

PRESS # TO CHANGE

Press the [#] key.

Press the right [S] key.

Press the middle [S] key.

If the password setting is password protected, please key in the appropriate password and press [ENTER].

Press the right [S] key.

Press the left [S] key to set the password on credit card transactions, press the right [ transactions. Press the right [

S] key to set gift card

S] key to follow the

procedures below.

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

REDEEM: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

RELOAD: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

BALANCE: NONE

PRESS # TO CHANGE

The current transaction setting is displayed for balance inquiry; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

TRANSFER: NONE

PRESS # TO CHANGE

The current transaction setting is displayed for balance transfer; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

VOID: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

REFUND: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

CASHOUT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

TOTAL REPORT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

DETAIL REPORT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed for balance transfer; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

CLK REPORT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

CLEAR BATCH: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

REPRINT: NONE

PRESS # TO CHANGE

The current transaction setting is displayed; either press [ENTER] to leave this setting unchanged and move on to the next transaction or press [#] to change the setting. Press the [#] key once to change the NONE setting to MIN, press the [#] key twice to change to MED, or press the [#] key three times to change to MAX setting. Once the desired setting is displayed, press [ENTER].

CREDIT GIFT

↓ ↓

Press [CLEAR] to exit function.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Demo Mode

This procedure explains how to turn the demonstration mode or demo mode on and off. The demo mode is used for terminal testing and sales purposes. It is called demo mode because it demonstrates how the terminal looks and sounds when it processes transactions by simulating the actual response screens and even producing receipts. Any test transactions performed in a demonstration batch must be closed before the terminal exit demo mode.

Please note: It is important to stay out of this mode when trying to process real

transactions. The mode simulates actual transactions and if a real transaction is attempted while in demo mode, it will not be processed even though it will appear to do so. The message DEMO MODE will display as it alternates with the idle prompt and the words DEMO and DEMONSTRATTION ONLY will print on the receipts and reports.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

LOCK MGMT SETUP

↓ ↓ ↓

MANAGEMENT

ENTER PASSWORD

BATCH TEST DEMO

↓ ↓ ↓

DEMO MODE=OFF PRESS # TO CHANGE

CANNOT CHANGE WITH

OPEN BATCH

Press the [#] key.

Press the middle [S] key.

If the management setting is password protected, please key in the appropriate password and press [ENTER].

Press the right [S] key.

Press the [#] key to enter demo mode, then press [ENTER].

If the terminal has an open batch, demo mode cannot be entered. Even if the terminal is already in demo mode, those transactions must be cleared before the terminal can change modes.

BATCH TEST DEMO

↓ ↓ ↓

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Press [CLEAR] to exit function.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

DEMO MODE

MM-DD-YY DAY HH:MM

When in demo mode, the idle prompt alternates between this prompt and the DEMO MODE prompt below.

When this prompt appears, follow this same procedure to exit demo mode.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Demo Mode Receipt Sample

AIO SAMPLE RECEIPTS

Merchant Copy Customer Copy

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Demo Mode Receipt Sample Layout (Merchant Copy)

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

SALE

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm AM/PM DATE: mm/dd/yy

MERCHANT #: 123456789012

MC 5424180279791732 EXP:0512

INVOICE: 0000001003

APPROVAL CODE:DEM001

SEQ: 001

MDSE/SERVICE AMOUNT $1.00

TIP AMOUNT $1.00

TOTAL AMOUNT $2.00

I AGREE TO PAY ABOVE TOTAL AMOUNT

ACCORDING TO CARD ISSUER AGREEMENT

DEMONSTRATION ONLY

x

--------------------------------------

CUSTOM FOOTER 1

CUSTOM FOOTER 2

MERCHANT COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints only on a receipt copy reprint

Transaction date and time

Merchant number

Card number, expiration date (yymm)

Invoice number

Approval code

Sequence number

Base transaction amount

Tip transaction amount

Total transaction amount

Merchant agreement (merchant copy only)

Customer signature line (merchant copy only)

Custom footer line 1

Custom footer line 2

Merchant copy prints first, customer copy prints second

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Demo Mode Receipt Sample Layout (Customer Copy)

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

SALE

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm AM/PM DATE: mm/dd/yy

MERCHANT #: 123456789012

MC xxxxxxxxxxxx1732

INVOICE: 0000001003

APPROVAL CODE:DEM001

SEQ: 001

MDSE/SERVICE AMOUNT $1.00

TIP AMOUNT $1.00

TOTAL AMOUNT $2.00

DEMONSTRATION ONLY

CUSTOMER COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints only on a receipt copy reprint

Transaction date and time

Merchant number

Truncated card number, no expiration date

Invoice number

Approval code

Sequence number

Base transaction amount

Tip transaction amount

Total transaction amount

Prints only if terminal was in demo mode

Merchant copy prints first, customer copy prints second

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

FOOD STAMP AND CASH BENEFIT TRANSACTIONS

The application Nashville Config 690 01.08.00 can be used in the LinkPoint AIO (All-InOne) and the LinkPoint 3000 terminals to accept Electronic Benefits Transfer (EBT) cards to purchase food and other items. The terminal sends card and transaction type information to the host computer and a host reply is sent back to the terminal. An approval code confirms the funds are available for eventual settlement to the merchant and usually includes card balance information. EBT cards replace traditional food stamps. The EBT batch updates automatically, so there is no need to perform a close batch transaction.

The following section explains how EBT card processing works using the LinkPoint terminals. For information about card processing not covered in these procedures, please contact your credit card processing help desk or sales representative.

The transactions that are necessary for LinkPoint EBT card acceptance are:

Food Stamp Transaction Explanation

Sale A food item is bought with an EBT card Return An item bought with an EBT card is returned for credit Balance Inquiry Verifies the available amount on an EBT card Voucher Clear Sale Completes a purchase using an authorization code

obtained earlier

Voucher Clear Return Completes a credit using an authorization code

obtained earlier Void Cancels most recent food stamp item only

Cash Benefit Transaction Explanation

Sale A item is sold using the EBT card cash benefit Purchase with Cash

Back Cash Only Customer redeems an amount for cash only using the

Balance Inquiry Verifies available cash benefit amount of an EBT card Void Cancels most recent cash benefit item only

A item is sold and cash is returned to the customer

using the EBT card cash benefit

EBT card cash benefit

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Sale

Please follow the procedures below to process an EBT sale. This transaction is a sale paid for with an EBT card without the option of receiving cash back.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

EBT DEBIT

↓ ↓

EBT or EBT/DEBIT

ENTER PASSWORD

EBT or EBT/DEBIT

INVALID PASSWORD

EBT DEBIT

↓ ↓

Either swipe the EBT card or press the [ATM/DEBIT] key.

If this prompt appears after the card is swiped, press the middle [

S] key to continue.

Special note: EBT prompt only appears if EBT function is activated.

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Password entry will not be necessary for transactions where card number is manually entered.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt.

If this prompt appears after the password is entered, press the left [

S] key.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

FOOD CASH VCHR

↓ ↓ ↓

SALE RET BAL

↓ ↓ ↓

EB FS SALE

ENTER ACCOUNT #

EB FS SALE

ENTER AMOUNT

EB FS SALE

WAITING FOR PIN…

XX.XX

PIN=

EB FS SALE

ENTER INVOICE #

INV: 000000000X

DUPLICATE, RE-ENTER?

Press the left [S] key.

Either swipe the EBT card or manually key in the account number and press [ENTER].

Key in the transaction amount and press [ENTER].

Customer must key in their PIN.

Customer is prompted to key in their PIN and press [ENTER] on the PIN pad.

If prompted, key in the invoice number and press [ENTER].

The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also.

EB FS SALE

ENTER EMP ID #

EB FS SALE

DIALING…

EB FS SALE

PRINTING…

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

If prompted, key in the employee ID number and press [ENTER].

Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed.

Please wait, the terminal is dialing the host computer. The terminal displays several messages.

When the terminal receives a response, this prompt displays and a receipt will print.

Display Message Operator Action and Comments

EB FS SALE

TEAR NOW,PRESS ENTER

Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print.

EB FS SALE

AP OKXXXX SEQ XXX

Press [CLEAR] to return to the idle prompt.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Sale Receipt Sample

AIO SAMPLE RECEIPTS

Merchant Copy Customer Copy

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Sale Receipt Sample Layout

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

FOOD STAMP SALE

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm DATE: mm/dd/yy

MERCHANT #: XXXXXXXXXXX

EB 4444 (KEYED)

CLK: XXXX

INVOICE: XXXXXXXXXXX

APPROVAL CODE: XXXXXX

SEQ: XXXX

TOTAL AMOUNT $110.00

I AGREE TO PAY ABOVE TOTAL AMOUNT

ACCORDING TO CARD ISSUER AGREEMENT

DEMONSTRATION ONLY

BALANCE INFORMATION

FS ENDING BALANCE: $XXX.XX

CUSTOM FOOTER 1

CUSTOM FOOTER 2

MERCHANT or CUSTOMER COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints if receipt was a reprint

Transaction date and time

Merchant number

Card type, last four digits of card number, entry method

Employee ID number

Invoice number

Approval code

Sequence number

Total transaction amount

Cardholder agreement (only prints on merchant copy)

Prints only if terminal was in demo mode

Header information

Food stamp balance amount after transaction

Custom footer line 1

Custom footer line 2

Copy distribution

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Return

Please follow the procedures below to process an EBT return. This transaction is a refund of an EBT card amount without the option of receiving cash back.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

EBT DEBIT

↓ ↓

EBT or EBT/DEBIT

ENTER PASSWORD

EBT or EBT/DEBIT

INVALID PASSWORD

EBT DEBIT

↓ ↓

FOOD CASH VCHR

↓ ↓ ↓

SALE RET BAL ↓ ↓ ↓

Either swipe the EBT card or press the [ATM/DEBIT] key.

If this prompt appears after the card is swiped, press the middle [

S] key to continue.

Special note: EBT prompt only appears if EBT function is activated.

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Password entry will not be necessary for transactions where card number is manually entered.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt.

If this prompt appears after the password is entered, press the left [

S] key.

Press the left [S] key.

Press the middle [S] key.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

EB FS RETURN

ENTER ACCOUNT #

EB FS RETURN

ENTER AMOUNT

EB FS RETURN

WAITING FOR PIN…

XX.XX

PIN=

EB FS RETURN

ENTER INVOICE #

INV: 000000000X

DUPLICATE, RE-ENTER?

Either swipe the EBT card or manually key in the account number and press [ENTER].

Key in the transaction return amount, press [ENTER].

Customer must key in their PIN.

Customer is prompted to key in their PIN and press [ENTER] on the PIN pad.

If prompted, key in the invoice number and press [ENTER].

The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also.

EB FS RETURN

ENTER EMP ID #

If prompted, key in the employee ID number and press [ENTER].

Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed.

EB FS RETURN

DIALING…

EB FS RETURN

PRINTING…

EB FS RETURN

TEAR NOW,PRESS ENTER

Please wait, the terminal is dialing the host computer. The terminal displays several messages.

When the terminal receives a response, this prompt displays and a receipt will print.

Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print.

EB FS RETURN

AP OKXXXX SEQ XXX

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Press [CLEAR] to return to the idle prompt.

EBT Food Stamp Return Receipt Sample

AIO SAMPLE RECEIPTS

Merchant Copy Customer Copy

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Return Receipt Sample Layout

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

FOOD STAMP RETURN

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm DATE: mm/dd/yy

MERCHANT #: XXXXXXXXXXX

EB 4444 (KEYED)

INVOICE: XXXXXXXXXXX

CLK: XXXX CR

APPROVAL CODE: XXXXXX

SEQ: XXXX

TOTAL AMOUNT $10.00

I AGREE TO PAY ABOVE TOTAL AMOUNT

ACCORDING TO CARD ISSUER AGREEMENT

DEMONSTRATION ONLY

CUSTOM FOOTER 1

CUSTOM FOOTER 2

MERCHANT or CUSTOMER COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints if receipt was a reprint

Transaction date and time

Merchant number

Card type, last four digits of card number, entry method

Invoice number

Employee ID number, transaction type

Approval code

Sequence number

Total transaction amount

Cardholder agreement (only prints on merchant copy)

Prints only if terminal was in demo mode

Custom footer line 1

Custom footer line 2

Copy distribution

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Balance Inquiry

Please follow the procedures below to check the available balance on an EBT card.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

EBT DEBIT

↓ ↓

EBT or EBT/DEBIT

ENTER PASSWORD

EBT or EBT/DEBIT

INVALID PASSWORD

EBT DEBIT

↓ ↓

FOOD CASH VCHR

↓ ↓ ↓

SALE RET BAL ↓ ↓ ↓

Either swipe the EBT card or press the [ATM/DEBIT] key.

If this prompt appears after the card is swiped, press the middle [

S] key to continue.

Special note: EBT prompt only appears if EBT function is activated.

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Password entry will not be necessary for transactions where card number is manually entered.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt.

If this prompt appears after the password is entered, press the left [

S] key.

Press the left [S] key.

Press the right [S] key.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

EB FS INQUIRY

ENTER ACCOUNT #

EB FS INQUIRY

WAITING FOR PIN…

XX.XX

PIN=

EB FS INQUIRY

DIALING…

EB FS INQUIRY

PRINTING…

EB FS INQUIRY

TEAR NOW,PRESS ENTER

Either swipe the EBT card or manually key in the account number and press [ENTER].

Customer must key in their PIN.

Customer is prompted to key in their PIN and press [ENTER] on the PIN pad.

Please wait, the terminal is dialing the host computer. The terminal displays several messages.

When the terminal receives a response, this prompt displays and a receipt will print.

The inquiry will only produce a customer copy. Press [ENTER] to exit function.

EB FS INQUIRY

AP OKXXXX

Press [CLEAR] to return to the idle prompt.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Balance Inquiry Report Sample

AIO SAMPLE RECEIPT

Customer Copy

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Balance Inquiry Report Sample Layout

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

FOOD STAMP

BALANCE INQUIRY

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm DATE: mm/dd/yy

MERCHANT #: XXXXXXXXXXX

EB 4444 (KEYED)

APPROVAL CODE: XXXXXX

BALANCE INFORMATION

FS ENDING BALANCE: $500.00

CA BEGINNING BALANCE: $100.00

FS AVAILABLE BALANCE: $500.00

CA AMOUNT CASH: $100.00 CA PRE AUTH AMOUNT: $50.00

CA OTHER BALANCE – 88: $-500.00

DEMONSTRATION ONLY

CUSTOMER COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints if receipt was a reprint

Transaction date and time

Merchant number

Card type, last four digits of card number, entry method

Approval code

Food stamp ending balance

Cash benefit beginning balance

Food stamp balance available after last transaction

Cash benefit balance available after last transaction

Cash benefit pre auth amount

Cash benefit other balance

Copy distribution (Only customer copy prints)

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Voucher Clear Sale

Please follow the procedures below to process an EBT voucher clear sale. A voucher clear sale should only be attempted after an authorization number has been received.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

EBT/DEBIT

ENTER PASSWORD

EBT/DEBIT

INVALID PASSWORD

EBT DEBIT

↓ ↓

FOOD CASH VCHR

↓ ↓ ↓

SALE RET

↓ ↓

EB FS VCLR SALE

ENTER ACCOUNT #

Press the [ATM/DEBIT] key.

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Password entry will not be necessary for transactions where card number is manually entered.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt.

If this prompt appears after the password is entered, press the left [

S] key.

Press the right [S] key.

Press the left [S] key.

Manually key in the account number and press [ENTER]. The card cannot be swiped for this transaction from this prompt.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

EB FS VCLR SALE

ENTER AMOUNT

EB FS VCLR SALE

ENTER INVOICE #

INV: 000000000X

DUPLICATE, RE-ENTER?

Key in the transaction amount and press [ENTER].

If prompted, key in the invoice number and press [ENTER].

The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also.

EB FS VCLR SALE

ENTER EMP ID #

If prompted, key in the employee ID number and press [ENTER].

Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed.

EB FS VCLR SALE

ENTER VOUCHER NUMBER

EB FS VCLR SALE

ENTER AUTH CODE

EB FS VCLR SALE

DIALING…

EB FS VCLR SALE

PRINTING…

EB FS VCLR SALE

AP OKXXXX SEQ XXX

Key in the voucher number and press [ENTER].

Key in the voice authorization code and press [ENTER].

Please wait, the terminal is dialing the host computer. The terminal displays several messages.

When the terminal receives a response, this prompt displays and a receipt will print.

Only the merchant receipt copy prints. Tear off the receipt copy. Press [CLEAR] to return to the idle prompt.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Voucher Clear Receipt Sample

AIO SAMPLE RECEIPTS

Merchant Copy

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Voucher Clear Receipt Sample Layout

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

FOOD STAMP

VOUCHER CLEAR SALE

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm DATE: mm/dd/yy

MERCHANT #: XXXXXXXXXXX

EB 4444 (KEYED)

INVOICE: XXXXXXXXXXX

CLK: XXXX

APPROVAL CODE: XXXXXX

SEQ: XXXX

TOTAL AMOUNT $10.00

I AGREE TO PAY ABOVE TOTAL AMOUNT

ACCORDING TO CARD ISSUER AGREEMENT

DEMONSTRATION ONLY

MERCHANT COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints if receipt was a reprint

Transaction date and time

Merchant number

Card type, last four digits of card number, entry method

Invoice number

Employee ID number

Approval code

Sequence number

Total transaction amount

Cardholder agreement (only prints on merchant copy)

Prints only if terminal was in demo mode

Copy distribution (Only merchant copy prints)

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Voucher Clear Return

Please follow the procedures below to process an EBT voucher clear sale return. A voucher clear return should only be attempted after an authorization number has been received.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

EBT DEBIT

↓ ↓

EBT or EBT/DEBIT

ENTER PASSWORD

EBT or EBT/DEBIT

INVALID PASSWORD

EBT DEBIT

↓ ↓

FOOD CASH VCHR

↓ ↓ ↓

SALE RET

↓ ↓

Either swipe the EBT card or press the [ATM/DEBIT] key.

If this prompt appears after the card is swiped, press the middle [

S] key to continue.

Special note: EBT prompt only appears if EBT function is activated.

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Password entry will not be necessary for transactions where card number is manually entered.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt.

If this prompt appears after the password is entered, press the left [

S] key.

Press the right [S] key.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

EB FS VCLR RETURN

ENTER ACCOUNT #

Manually key in the account number and press [ENTER]. The card cannot be swiped for this transaction.

EB FS VCLR RETURN

ENTER AMOUNT

EB FS VCLR RETURN

ENTER INVOICE #

INV: 000000000X

DUPLICATE, RE-ENTER?

Key in the transaction amount and press [ENTER].

If prompted, key in the invoice number and press [ENTER].

The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also.

EB FS VCLR RETURN

ENTER EMP ID #

If prompted, key in the employee ID number and press [ENTER].

Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed.

EB FS VCLR RETURN

ENTER VOUCHER NUMBER

EB FS VCLR RETURN

ENTER APPROVAL CODE

EB FS VCLR RETURN

DIALING…

EB FS VCLR RETURN

PRINTING…

EB FS VCLR RETURN

TEAR NOW,PRESS ENTER

Key in the voucher number and press [ENTER].

Key in the voice authorization code and press [ENTER].

Please wait, the terminal is dialing the host computer. The terminal displays several messages.

When the terminal receives a response, this prompt displays and a receipt will print.

Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

EB FS VCLR RETURN

AP OKXXXX SEQ XXX

Press [CLEAR] to return to the idle prompt.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Voucher Clear Return Receipt Sample

AIO SAMPLE RECEIPTS

Merchant Copy Customer Copy

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Food Stamp Voucher Clear Return Receipt Sample Layout

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

FOOD STAMP

VOUCHER CLEAR RETURN

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm DATE: mm/dd/yy

MERCHANT #: XXXXXXXXXXX

EB 4444 (KEYED)

INVOICE: XXXXXXXXXXX

CLK: XXXX CR

APPROVAL CODE: XXXXXX

SEQ: XXXX

TOTAL AMOUNT $10.00

I AGREE TO PAY ABOVE TOTAL AMOUNT

ACCORDING TO CARD ISSUER AGREEMENT

DEMONSTRATION ONLY

BALANCE INFORMATION

FS ENDING BALANCE: $500.00

MERCHANT OR CUSTOMER COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints if receipt was a reprint

Transaction date and time

Merchant number

Card type, last four digits of card number, entry method

Invoice number

Employee ID number, transaction type

Approval code

Sequence number

Total transaction amount

Cardholder agreement (only prints on merchant copy)

Prints only if terminal was in demo mode

Food stamp ending balance

Copy distribution

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Void Last Transaction

Please follow the procedures below to void an EBT transaction. Please note that this procedure will only work on the most recent transaction.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

VOID

ENTER PASSWORD

VOID

INVALID PASSWORD

CARD CHECK

↓ ↓

INV SEQ PAN

↓ ↓ ↓

VOID

ENTER INVOICE #

VOID

ENTER SEQUENCE #

Press the [VOID] key.

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Password entry will not be necessary for transactions where card number is manually entered.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt.

Press the left [S] key.

Press the left [S] key to choose a transaction to void by invoice number, press the middle [

S] key to choose

transaction to void by sequence number or press the

S] key to choose by last five digits or the card

right [ number to void.

If the left [S] key was pressed, key in the invoice number of the transaction to be voided and press [ENTER].

If the middle [S] key was pressed, key in the sequence number of the transaction to be voided and press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

VOID

ENTER LAST 5 OF PAN

If the right [S] key was pressed, key in the last 5 digits of the card number of the transaction to be voided and press [ENTER].

NNN: INV $XXX.XX

VOID NOT ALLLOWED

VOID INV nnnnnnn?

nnnnnnnnnnnnnn

CONFIRM VOID?

YES NO

EB FS VOID

DIALING…

EB FS VOID

PRINTING…

EB FS VOID

TEAR NOW,PRESS ENTER

Displays if the transaction chosen is not the most recent transaction.

To void the displayed transaction, press [ENTER], to cancel the void request, press [BACK SPACE].

Press the left [S] key to void the transaction displayed above, press [BACK SPACE].

Please wait, the terminal is dialing the host computer. The terminal displays several messages.

When the terminal receives a response, this prompt displays and a receipt will print.

Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print.

EB FS VOID

AP OKXXXX SEQ NNN

Press [CLEAR] to return to the idle prompt.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Voided Transaction Receipt Sample

AIO SAMPLE RECEIPTS

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

EBT Voided Transaction Receipt Sample Layout

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

VOID

FOOD STAMP SALE

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm DATE: mm/dd/yy

MERCHANT #: XXXXXXXXXXX

EB 4444 (KEYED)

INVOICE: XXXXXXXXXXX

CLK: XXXX

APPROVAL CODE: XXXXXX

SEQ: XXXX

TOTAL AMOUNT $15.00

TRANSACTION VOIDED

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints if receipt was a reprint

Transaction date and time

Merchant number

Card type, last four digits of card number, entry method

Invoice number

Employee ID number

Approval code

Sequence number

Total transaction amount

Transaction type

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Cash Benefit Sale

Please follow the procedures below so that customers can use EBT cards for cash benefit purchases. A cash benefit sale can be used to buy petroleum products, enter tips and allow cash back processing.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

EBT DEBIT

↓ ↓

EBT or EBT/DEBIT

ENTER PASSWORD

EBT or EBT/DEBIT

INVALID PASSWORD

EBT DEBIT

↓ ↓

FOOD CASH VCHR

↓ ↓ ↓

SALE BAL

↓ ↓

Either swipe the EBT card or press the [ATM/DEBIT] key.

If this prompt appears after the card is swiped, press the middle [

S] key to continue.

Special note: EBT prompt only appears if EBT function is activated.

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Password entry will not be necessary for transactions where card number is manually entered.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt.

If this prompt appears after the password is entered, press the left [

S] key.

Press the middle [S] key.

Press the left [S] key.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

EB CA SALE

ENTER ACCOUNT #

EB CA SALE

ENTER BASE AMOUNT

Either swipe the EBT card or manually key in the account number and press [ENTER].

Key in the base transaction amount and press [ENTER] or simply press [ENTER] for a cash only transaction.

Base amounts of $0.00 must be supported for cash only transactions. Displays if petroleum processing is not activated.

EB CA SALE

ENTER FUEL AMOUNT

Key in the fuel amount and press [ENTER] or simply press [ENTER] to bypass.

Displays if petroleum processing is activated.

EB CA SALE

ENTER MISC AMOUNT

Key in the amount of the non fuel items and press [ENTER] or simply press [ENTER] to bypass.

Displays if petroleum processing is activated.

EB CA SALE

ENTER TIP AMOUNT

Key in the tip amount or press [ENTER] or simply press [ENTER] to bypass.

Displays if petroleum processing is activated.

TIP=

EB CA SALE

ENTER CASH BACK AMT

Key in the tip amount on the PIN pad and press [ENTER].

Key in the cash back amount or press [ENTER] or simply press [ENTER] to bypass.

Cash back amounts including $0.00 must be supported. Displays only if cash back is enabled.

CASH=

TOTAL $X.XX

IS THIS CORRECT?

EB CA SALE

WAITING FOR PIN

Key in the cash back amount and press [ENTER] on the PIN pad.

Either press [ENTER] to accept the amount or [BACK SPACE] to reenter transaction amount.

Please wait…

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

XX.XX

PIN=

EB CA SALE

ENTER INVOICE #

INV: 000000000X

DUPLICATE, RE-ENTER?

Customer keys in their PIN and presses [ENTER] on the PIN pad.

If prompted, key in the invoice number and press [ENTER].

The invoice number is on a transaction currently in the open batch. If prompted, either press [ENTER], key in a new invoice number and press [ENTER] or press [BACK SPACE] to use the invoice number on the current transaction also.

EB CA SALE

ENTER EMP ID #

If prompted, key in the employee ID number and press [ENTER].

Please note that the word EMP is never displayed. The employee ID field will depend upon how the employee ID prompt is programmed.

EB CA SALE

DIALING…

EB CA SALE

PRINTING…

EB CA SALE

TEAR NOW,PRESS ENTER

Please wait, the terminal is dialing the host computer. The terminal displays several messages.

When the terminal receives a response, this prompt displays and a receipt will print.

Tear off the merchant receipt copy. Press [ENTER] to print a customer receipt copy or simply wait for the receipt to print.

EB CA SALE

AP OKXXXX SEQ XXX

Press [CLEAR] to return to the idle prompt.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Cash Benefit Sale Receipt Sample

AIO SAMPLE RECEIPTS

Merchant Copy Customer Copy

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Cash Benefit Sale Receipt Sample Layout

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

CASH BENEFIT SALE

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm DATE: mm/dd/yy

MERCHANT #: XXXXXXXXXXX

EB 4444 (KEYED)

INVOICE: XXXXXXXXXXX

CLK: XXXX

APPROVAL CODE: XXXXXX

SEQ: XXXX

BASE AMOUNT $10.00

CASH AMOUNT $20.00

TIP AMOUNT $5.00

TOTAL AMOUNT $35.00

I AGREE TO PAY ABOVE TOTAL AMOUNT

ACCORDING TO CARD ISSUER AGREEMENT

DEMONSTRATION ONLY

BALANCE INFORMATION

CA ENDING BALANCE: $500.00

MERCHANT OR CUSTOMER COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints if receipt was a reprint

Transaction date and time

Merchant number

Card type, last four digits of card number, entry method

Invoice number

Employee ID number

Approval code

Sequence number

Base transaction amount

Cash back transaction amount

Tip transaction amount

Total transaction amount

Cardholder agreement (only prints on merchant copy)

Prints only if terminal was in demo mode

Cash benefit ending balance

Copy distribution

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Cash Benefit Balance Inquiry

Please follow the procedures below so that customers can confirm the available cash amount on their EBT cards. A balance inquiry will only print a customer copy of the balance receipt.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

EBT DEBIT

↓ ↓

EBT or EBT/DEBIT

ENTER PASSWORD

EBT or EBT/DEBIT

INVALID PASSWORD

EBT DEBIT

↓ ↓

FOOD CASH VCHR

↓ ↓ ↓

SALE BAL

↓ ↓

Either swipe the EBT card or press the [ATM/DEBIT] key.

If this prompt appears after the card is swiped, press the middle [

S] key to continue.

Special note: EBT prompt only appears if EBT function is activated.

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Password entry will not be necessary for transactions where card number is manually entered.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt.

If this prompt appears after the password is entered, press the left [

S] key.

Press the middle [S] key.

Press the right [S] key.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Display Message Operator Action and Comments

EB CA INQUIRY

ENTER ACCOUNT #

EB CA INQUIRY

WAITING FOR PIN

XX.XX

PIN=

EB CA INQUIRY

DIALING…

EB CA INQUIRY

PRINTING…

EB CA INQUIRY

TEAR NOW,PRESS ENTER

Either swipe the EBT card or manually key in the account number and press [ENTER].

Please wait…

Customer keys in their PIN and presses [ENTER] on the PIN pad.

Please wait, the terminal is dialing the host computer. The terminal displays several messages.

When the inquiry is complete, this prompt displays and a receipt will print.

Tear off the customer receipt copy. This inquiry will not print a merchant receipt copy. Press [ENTER] to exit function.

EB CA INQUIRY

AP OKXXXX SEQ XXX

Press [CLEAR] to return to the idle prompt.

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Cash Benefit Balance Inquiry Receipt Sample

AIO SAMPLE RECEIPTS

Customer Copy

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Cash Benefit Balance Inquiry Sample Layout

CUSTOM HEADER 1

CUSTOM HEADER 2

DEMO

CASH BENEFIT

BALANCE INQUIRY

DBA Name

DBA Street Address

DBA City, State, Zip

TID: XXXXXXXXXXX

DUPLICATE

TIME: hh:mm DATE: mm/dd/yy

MERCHANT #: XXXXXXXXXXX

EB 4444 (KEYED)

APPROVAL CODE: XXXXXX

BALANCE INFORMATION

FS ENDING BALANCE: $500.00

CA BEGINNING BALANCE: $100.00

FS AVAILABLE BALANCE: $500.00

CA AMOUNT CASH: $100.00 CA PRE AUTH AMOUNT: $50.00

CA OTHER BALANCE – 88: $-500.00

DEMONSTRATION ONLY

CUSTOMER COPY

Custom header line 1

Custom header line 2

Prints only if terminal was in demo mode

Transaction type (bold and centered)

H1 DBA Name (centered)

H2 DBA Street Address (centered)

H3 DBA City, DBA State, DBA ZIP (centered)

Terminal ID

Prints if receipt was a reprint

Transaction date and time

Merchant number

Card type, last four digits of card number, entry method

Approval code

Food stamp ending balance

Cash benefit beginning balance

Food stamp balance available after last transaction

Cash benefit balance available after last transaction

Cash benefit pre auth amount

Cash benefit other balance

Prints only if terminal was in demo mode

Copy distribution (Only customer copy prints)

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.

Cash Benefit Void Last Transaction

Please follow the procedures below to void a cash benefit transaction. Please note that this procedure will only work on the most recent transaction.

Display Message Operator Action and Comments

SWIPE CARD FOR SALE MM-DD-YY DAY HH:MM

VOID

ENTER PASSWORD

VOID

INVALID PASSWORD

CARD CHECK

↓ ↓

INV SEQ PAN

↓ ↓ ↓

VOID

ENTER INVOICE #

VOID

ENTER SEQUENCE #

Press the [VOID] key.

If prompted, key in either the MIN, MED, MAX or override password and press [ENTER]. This prompt cannot be bypassed. Password entry will not be necessary for transactions where card number is manually entered.

Special note: The override password depends upon the date

displayed on the terminal because the password is always the date squared plus the month.

If the wrong password is entered, the terminal displays this message briefly before displaying the previous ENTER PASSWORD prompt.

Press the left [S] key.

Press the left [S] key to choose a transaction to void by invoice number, press the middle [

S] key to choose

transaction to void by sequence number or press the

S] key to choose by last five digits or the card

right [ number to void.

If the left [S] key was pressed, key in the invoice number of the transaction to be voided and press [ENTER].

If the middle [S] key was pressed, key in the sequence number of the transaction to be voided and press [ENTER].

This information is Proprietary and Confidential to LinkPoint International - Reproduction without the

expressed, written consent of LinkPoint International is prohibited.