LinkPoint 3000/AIO, 3000, AIO Reference Manual

LinkPoint® 3000/AIO

REFERENCE MANUAL

RETAIL/AVS/PURCHASING

CARD/RESTAURANT APPLICATION

APPLICATION ID: L3FRR31

DRAFT COPY

L3FRR31
Version 1.0 0402

LinkPoint® 3000/AIO Reference Manual
FDMS Omaha; Application ID L3FRR31
DRAFT COPY

Manual Number 1.0

LinkPoint International, Inc.
5310 Derry Avenue Suite U
Agoura Hills, CA 91301
www.linkpoint.com

Printed in the United States of America.
© Copyright 2002 LinkPoint® International, Inc. All rights reserved.

Under the copyright laws, no part of this publication may be copied, distributed, stored in a retrieval
system, translated into any language, transmitted, in any form or by any means, without the prior written
agreement of LinkPoint International, Inc. LinkPoint International reserves the right to make changes to
this document and the products it describes without prior notice. LinkPoint International shall not be liable
for inadvertent technical errors or omissions made herein, nor for incidental or consequential damages
resulting from the performance or use of this product.

LinkPoint 3000/AIO, PrintPoint 1000, PrintPoint 3000, BankPoint and LoadPoint are service marks (SM) of LinkPoint
International, Inc. Printer 250, Printer 900, PrintPak 350, PINpads 101, 1000, 201, 2000, and Zontalk 2000 are
trademarks of VeriFone, Inc. VeriFone is a registered trademark of VeriFone, Inc. Citizen iDP Printers 562 and 3530 are
trademarks of CBM, Inc. Magtek is a registered trademark of Magtek, Inc.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at the user’s expense.

Caution: Danger of explosion if lithium battery is incorrectly replaced. Replace only with the same of equivalent type
recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.

TABLE OF CONTENTS

INTRODUCTION................................................................................................................1

Printers...........................................................................................................................2

PIN pad Devices.............................................................................................................2

Check Readers..............................................................................................................2

GETTING STARTED..........................................................................................................3

Unpacking.......................................................................................................................3

Installation.......................................................................................................................4

Maintenance...................................................................................................................6

Returning the Terminal for Service................................................................................6

TERMINAL FEATURES .....................................................................................................7

Hardware Features ......................................................................................................12

LinkPoint 3000 Specifications......................................................................................15

LinkPoint AIO Specifications........................................................................................16

BOOT MODE FUNCTIONS.............................................................................................16

Boot Mode Passwords.................................................................................................17

Cold Boot......................................................................................................................17

Date and Time Setup...................................................................................................18

Printer Port Setup.........................................................................................................18

RS232 Port Setup........................................................................................................20

PIN pad Port Setup.......................................................................................................21

Model Number..............................................................................................................22

Clear Memory...............................................................................................................23

TERMINAL DIAGNOSTICS .............................................................................................24

Display Test—Press [1]...............................................................................................24

Keyboard Test— Press [2]..........................................................................................25

Clock Test— Press [3].................................................................................................25

Dialer Test— Press [4]................................................................................................26

Line Voltage Test— Press [5]......................................................................................26

Modem Originate Test for LinkPoint 3000— Press [6]................................................27

Modem Originate Test for LinkPoint AIO— Press [6]..................................................28

Modem Answer Test— Press [7].................................................................................29

Card Reader Test— Press [8].....................................................................................29

Serial Port Test — Press [9]........................................................................................30

Memory Analysis for LinkPoint 3000 — Press [0].......................................................31

Memory Analysis for LinkPoint AIO — Press [0]..........................................................32

DOWNLOAD PROCEDURES..........................................................................................34

Telephone Download for LinkPoint 3000 (No application loaded)...............................34

Telephone Download for LinkPoint 3000 (Shortcut/Application already loaded).........36

Direct PC-to-POS Download for LinkPoint 3000.........................................................37

Direct PC-to-POS Download for LinkPoint 3000 (Shortcut)........................................39

POS-to-POS for LinkPoint 3000 (Master/Slave Download).......................................40

Telephone Download for LinkPoint AIO (No application loaded)................................42

How To Do A Base Download for LinkPoint AIO (No application loaded)..................42

Telephone Download for LinkPoint AIO (Shortcut/Application already loaded)...........44

Direct PC-to-POS Download for LinkPoint AIO...........................................................46

Direct PC-to-POS Download for LinkPoint AIO (Shortcut)..........................................48

POS-to-POS for LinkPoint AIO (Master/Slave Download)..........................................49

 2002 LinkPoint® International, Inc. i L3FRR31 Reference Manual

INTRODUCTION

DOWNLOAD PARAMETERS...........................................................................................51

Field Type Codes.........................................................................................................51

Memory Locations........................................................................................................51

Account Range String Description...............................................................................60

Password Protect Settings..........................................................................................60

TeleCheck Check Service...........................................................................................61

TeleCheck Check Service Prompt Options.................................................................62

Split Dial Authorization Option for American Express and Discover Cards................63

SprintNet.......................................................................................................................63

DIAL STRING CODES .....................................................................................................64

BASIC OPERATION.........................................................................................................65

Using The Card Reader...............................................................................................65

The Calculator..............................................................................................................65

LOCAL FUNCTIONS........................................................................................................66

ENTER 40: View Last Three Responses From Host..................................................66

ENTER 41: Printer Enable...........................................................................................66

ENTER 42: Dial Prefix (PABX).....................................................................................67

ENTER 43: Dial Suffix..................................................................................................68

ENTER 44: View Last Three Batches .........................................................................68

ENTER 45: Demo Mode Enable/Disable.....................................................................69

ENTER 46: Technical Specification Printout...............................................................70

ENTER 47: Batch Number Setting..............................................................................70

ENTER 48: View Merchant ID, View or Change Device ID, Phone Numbers.............71

ENTER 49: Clear Batch...............................................................................................72

ENTER 50: Deposit Inquiry..........................................................................................73

ENTER 50: Update Host..............................................................................................74

ENTER 51: Print Last 10 Batches...............................................................................75

ENTER 52: Terminal Keyboard Lock ...........................................................................75

ENTER 53: Second Receipt Copy Printout.................................................................76

ENTER 98: Program Name And Revision Information................................................76

ENTER 99: Application Version And Download Information........................................77

RETAIL STANDARD KEY OPERATIONS ......................................................................78

SALE............................................................................................................................80

ATM/DEBIT CARD SALE...........................................................................................105

RETURN....................................................................................................................112

AUTHORIZATION ONLY............................................................................................118

TICKET ONLY............................................................................................................131

CHECK.......................................................................................................................144

TELECHECK ECA SALE...........................................................................................150

ECA CHANGE............................................................................................................154

ECA VOID ..................................................................................................................157

ECA REVIEW.............................................................................................................160

ECA REPORT...........................................................................................................161

ECA CLOSE..............................................................................................................163

ECA CLEAR BATCH ..................................................................................................166

VOID...........................................................................................................................168

REVIEW.....................................................................................................................171

REPRINT....................................................................................................................183

 2002 LinkPoint® International, Inc. ii L3FRR31 Reference Manual

TABLE OF CONTENTS

CLOSE BATCH ..........................................................................................................185

RETAIL TIP TRANSACTIONS.......................................................................................188

RETAIL SALE — KEY [SALE]....................................................................................188

ADDING RETAIL TIPS (REQUIRED TO CLOSE BATCH).......................................197

RETURN....................................................................................................................199

AUTHORIZATION ONLY............................................................................................205

TICKET ONLY (OFFLINE).........................................................................................211

REVIEW.....................................................................................................................217

CLOSE BATCH ..........................................................................................................227

RESTAURANT STANDARD KEY OPERATIONS........................................................229

Terminal Transactions...............................................................................................229

RESTAURANT TRANSACTIONS..................................................................................231

DINE IN / BAR TAB AND TAKE OUT — KEY [SALE]...............................................231

ADDING TIPS (REQUIRED TO CLOSE BATCH)....................................................249

CLOSING BAR TAB (REQUIRED TO CLOSE BATCH)...........................................252

ADJUST AMOUNT (FOR NEW TOTAL)...................................................................255

ATM / DEBIT CARD SALE.........................................................................................258

RETURN....................................................................................................................265

AUTHORIZATION ONLY............................................................................................270

TICKET ONLY (OFFLINE).........................................................................................277

VOID...........................................................................................................................284

REPRINT....................................................................................................................287

REVIEW.....................................................................................................................289

CLOSE BATCH ..........................................................................................................316

APPENDIX A—PROMPTS, ERROR MESSAGES AND TROUBLESHOOTING......319

APPENDIX B—ADDITIONAL TROUBLESHOOTING GUIDELINES.........................324

GLOSSARY.....................................................................................................................325

INDEX..............................................................................................................................329

 2002 LinkPoint® International, Inc. iii L3FRR31 Reference Manual

INTRODUCTION

INTRODUCTION

Congratulations on your choice of the LinkPoint® point-of-sale (POS) terminal. Whether
you purchased the LinkPoint 3000 or the All-In-One (AIO ) the LinkPoint is ideal for the
retail needs of you and your merchants. Scientifically engineered to exceed the quality
found in current terminal technology, the LinkPoint combines user-friendly operation with
“soft,” programmable functions. The screen-addressable keys and an innovative backlit
display panel make the terminal operation quick and easy. The LinkPoint 300 is
compatible with all major printers, while the AIO contains a high-speed, integrated
thermal printer. Both terminals also contain additional serial ports for PIN pads, check
readers and other peripherals.

LinkPoint 3000

Figure 1

LinkPoint AIO )

Figure 2

This manual includes step-by-step guides through specific transactions and operations,
and shows how to keep the terminal in peak operating condition. It was designed to
assist FDRMS, its Help Desk and bank/ISO clients. Words that appear in capital letters
and brackets, [LIKE THIS], stand for keys on the terminal keypad. Words that appear in
capital letters without brackets, LIKE THIS, stand for display messages.

 2001 LinkPoint® International, Inc. 1 L3FRR30 Reference Manual

Printers

The LinkPoint 3000 terminal supports all major terminal printers. The LinkPoint 3000 is
compatible with: LinkPoint’s PrintPoint 1000, 3000, VeriFone’s P250, P900, PrintPak 350
and Citizen’s iDP562 printers. Printers attach easily to the LinkPoint 3000 terminal with a
connecting cable. If a merchant does not use an electronic printer, a manual imprinter is
normally provided to produce transaction records for both the merchant and the
customer.

PIN pad Devices

The application programmed in the LinkPoint terminals support VeriFone PINpads 101,
1000, 201, 2000 and the LinkPoint BankPoint for debit transactions. PIN pads attach
easily to the PIN pad connector on the back of the terminal (please refer to the separate
PIN pad manual for installation and operating instructions). The Master/Session
encryption method is supported.

Check Readers

The LinkPoint terminals support Magtek check readers for check warranty services.

 2002 LinkPoint® International, Inc. 2 L3FRR31 Reference Manual

GETTING STARTED

GETTING STARTED

Unpacking

Carefully inspect the shipping carton and its contents for any damage that may have
occurred during shipping. If the terminal is damaged, file a claim immediately with the
shipping company or carrier and notify LinkPoint International.

Do not try to use a damaged terminal!

To unpack the LinkPoint:

1. With the shipping carton right side up, open the carton’s lid.

2. Lift the terminal, its AC adapter and line cord with modular plugs up and out of the
box.

3. Remove the terminal from its protective bubble wrap and place the bubble wrap back
in the shipping carton. Remove the AC adapter from its protective box and return the
box to the shipping carton. Close the shipping carton and save the shipping materials
so that the unit can be repacked for shipping or moving in the future.

4. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint
terminal, avoid areas with:

♦ Direct sunlight or objects that radiate heat
♦ Excessive dust
♦ Electrical devices that cause excessive voltage variations such as air

conditioners, space heaters, fans, or high-frequency security devices

LinkPoint 3000 Shipping Carton Contents LinkPoint AIO Shipping Carton Contents

Figure 3

 2002 LinkPoint® International, Inc. 3 L3FRR31 Reference Manual

GETTING STARTED

Installation

Installing the LinkPoint terminal is simple and requires no tools.
To install the LinkPoint 3000:

1. Connect the AC adapter’s triangular end to the power input at the rear of the LinkPoint
3000 terminal (Figure 4).

Figure 4

2. Plug the adapter into a 120-volt electrical outlet (Figure 5) or into a quality surge
suppressor.

Figure 5

3. Insert one end of the telephone line cord into one of the modular jacks at the rear of
the terminal. Insert the other end of the line cord into a modular telephone wall jack,
just as one would connect a telephone (see Figure 6). The modular plug may be
inserted directly into the wall jack or use a 4-prong adapter (not included) for older 4­prong jacks.

Note: A standard telephone may be connected to the other modular jack at the rear of the

terminal.

Figure 6

 2002 LinkPoint® International, Inc. 4 L3FRR31 Reference Manual

GETTING STARTED

4. If the PrintPoint 1000, 3000, VeriFone P250, P900, PrintPak 350, Citizen iDP562,
iDP3530 or other compatible printer is used with the LinkPoint 3000 terminal, please
refer to the manual packaged with the printer for installation and operating
instructions.

5. When the terminal is plugged in, it will display the message APP. NOT AVAILABLE
(unless an application is pre-downloaded).

To install the LinkPoint AIO :

1. Find the power input on the back of the AIO terminal near the paper tray (see Figure

7).

Figure 7

3. Connect the male AC adapter plug to the power input at the rear of the terminal (see
Figure 8). The black sleeve that surrounds the plug has a round area that is
unmarked and a flat area that is marked with an arrow. In order to connect the

power adapter, please note that the plug must be turned upside down, so that
the flat area of the sleeve is facing down. The arrow must turned down and
pointing toward the terminal before the cord can be inserted properly. The

sleeve acts as a lock to secure the plug to the terminal. Please note that if the cord
must be disconnected from the terminal, the sleeve must be slid back in order to
disconnect the plug.

Figure 8

4. Plug the adapter into a 120V electrical outlet or into a surge suppressor (see Figure

9).

 2002 LinkPoint® International, Inc. 5 L3FRR31 Reference Manual

GETTING STARTED

Figure 9

4. Connect one end of the telephone line cord into one of the modular jacks underneath
the terminal. Thread the phone cord through its designated channel as shown in
Figure 10. Insert the other end of the line cord into a modular telephone wall jack just
as you would to connect a telephone. The modular plug may be inserted directly into
the wall jack or into a four-prong adapter (not included) for use with older four-prong
jacks.

Note:You may connect a standard telephone to the other modular jack underneath the

terminal.

Figure 10

5. When the terminal is plugged in, it will display an idle message (i.e., App. Not
Available).

Maintenance

The LinkPoint system does not need preventive maintenance. However, LinkPoint
International does recommend periodic cleaning of the keypad, using a soft brush to
remove any dust. Because the terminal can be damaged by liquids, do not spray liquid
cleaners directly on the terminal. Always apply the cleaner to the cloth before cleaning the
terminal. To avoid costly downtime, LinkPoint International also recommends protecting
the terminal with a surge protector.

Returning the Terminal for Service

LinkPoint International has both warranty and non-warranty terminal services. Refer to
your sales agreement for specific details on coverage. To repair or replace the LinkPoint
terminal, contact LinkPoint International.

 2002 LinkPoint® International, Inc. 6 L3FRR31 Reference Manual

TERMINAL FEATURES

TERMINAL FEATURES

Application Software Features — General
♦ Invalid batch sequence errors are resolved via the merchant calling their service

provider help desk.

♦ Split dial “authorization only” request functionality for American Express and

Discover/NOVUS card transactions have been added. Downloadable parameters are
now available for primary and secondary dial-up phone numbers and the terminal ID.

♦ New local functions : a) view last three host responses ([ENTER] [4][0]); b) view last

three settled batches ([ENTER] [4][4]); c) deposit inquiry/batch update ([ENTER]
[5][0]).

♦ Local functions now with password protect capability are: a) change batch number

([ENTER] [4][7]), b) view last three settled batches ([ENTER] [4][0]), c) view last three
host responses ([ENTER] [4][4]), d) deposit inquiry/batch update ([ENTER] [5][0]).

♦ At the terminal level, debit transactions will follow the same item number sequence as

credit card transactions, i.e. item 001…010, etc., rather than being tracked, printed
and displayed as items 999, 998, 997…etc. as was the convention in past application
versions.

♦ Track 2 data is always transmitted to the host on swiped transactions, unless track 2

is damaged (then track 1 data is sent). The name is pulled from track 1 for printing on
receipts.

♦ Check reader functionality for both TeleCheck ECA and Authorization Only check

services.

♦ New Zontalk download parameter (#CODE) that is used to send a bank’s or

merchant’s unique ‘CODE’ to the terminal. This code will then be used by the
application to create the download password within the terminal. The password
changes periodically.

♦ Predial capability to reduce transaction time.
♦ Special dial string codes to enable the terminal to dial out under special

circumstances such as multiple terminals on one phone line or multiple phone line
systems.

♦ SprintNet Dial protocol added for FDR host connectivity.
♦ The [BACKSPACE] key can be used to either delete a key-in error or to return to the

previous prompt.

♦ The terminal keyboard may now be “locked” to prohibit unauthorized data entry

([ENTER] [5][2]).

 2002 LinkPoint® International, Inc. 7 L3FRR31 Reference Manual

TERMINAL FEATURES

♦ The terminal clock can be set to automatically change for Daylight Savings Time.
♦ The terminal calendar automatically recognizes leap year.
♦ A feature that allows a code printed on the back of a customer’s credit card called

Card Verification Value (CVV2) on VISA cards and Card Validation Code (CVC2) on
MasterCards to be entered during Sale and Authorization Only transaction
processing. The Card Verification Value (CVV2) and the Card Validation Code
(CVC2) is a three or more digit number that immediately follows the account number
normally printed on the signature panel on the back of the VISA and MasterCard.
Requiring this number to be entered during manual entry transactions provides an
extra level of fraud protection. On the terminal and throughout this manual, both
values will be referred to as CVV2 only.

♦ Merchant and customer copies of receipts now print separately. This allows, in

accordance with certain state laws, truncated (only last four digits visible) credit card
numbers and truncated merchant account numbers to appear ONLY on customer
receipt copies. The credit card expiration date does not appear on customer receipt
copies.

The following functions and features are also available in the earlier applications.
Some of them have now been revised or modified.

♦ An item review feature with the capability of reviewing all transaction details, including

each transaction’s actual date and time.

♦ The ability to view the terminal totals by card type or individual transaction details by

item number.

♦ The numbering of all captured transactions for easy review.
♦ A default READY message on line 1 of the display that tracks (decrements) the

number of transactions available in the current batch.

♦ Six custom header lines for receipts and reports, as well as three flexible customer

agreement lines and two trailer message lines.

♦ Easy-to-read descriptions of the transaction details, displayed through item review,

detail or summary reports.

♦ The display message on line 1 and line 2 may be customized. Pressing [CLEAR] will

cause the line 2 display to alternately display the custom message and the default
date/time display.

♦ Operator identification (up to four numeric characters) for clerks or employees who

operate the terminal. Host accommodates a two-digit ID.

♦ Pre-print does not include the cardholder information for confidentially purposes—

such information prints only when a transaction is accepted or approved.

 2002 LinkPoint® International, Inc. 8 L3FRR31 Reference Manual

TERMINAL FEATURES

♦ The ability to view and enter dial prefix or dial suffix from the terminal keypad.
♦ The capability of reading both track 1 and track 2 card data to allow printing of the

cardholder’s name under the signature line on credit card receipts. This feature also
enables the terminal to accept ATM/debit cards.

♦ LinkPoint BankPoint and VeriFone PIN pad 101/1000 and 201/2000 capability,

configured through the download.

♦ Cash-back and tiered transaction fee options available with ATM/debit processing.
♦ Debit card reprint functionality.
♦ Special instructional reminders on the display and on the receipts: “Imprint Required”

message on keyed transactions; “Authorization Required” message on ticket only
transactions; “Not A Complete Sale” on authorization only transactions.

♦ LinkPoint 3000 is compatible with PrintPoint 1000, 3000, VeriFone’s P250, P900,

PrintPak 350 and Citizen’s iDP 562, iDP 3530.

♦ A summary report that prints separate bankcard, credit card, ATM/debit and check

processing transactions.

♦ Batch summary report printing or displaying grand totals, subtotals for each card

type, single-line item details, debit item details and totals, etc.

♦ Merchant ID “view-only” function ([ENTER] [4][8]).
♦ Function to change the device ID (when the batch is closed or cleared) and the

FDRMS host telephone numbers ([ENTER] [4][8]).

♦ Fraud control features (i.e., display swiped card number, prompt for entry of the last

four digits of a credit card and AVS).

♦ Password protect features, such as one parameter (#PSWD0) to establish the

password; a second parameter (#PSWD1) to activate the password prompt for most
transactions and local functions.

♦ Double entry requirement to confirm amounts entered for a specific amount and or

greater.

♦ The terminal ATM/Debit feature can support either Master/Session or DUKPT PIN

pad programming.

♦ Basic calculator functions that allow both viewing and printing of calculations from the

idle prompt by pressing [0].

 2002 LinkPoint® International, Inc. 9 L3FRR31 Reference Manual

TERMINAL FEATURES

RETAIL

♦ Account ranges are available to customize options for each card type via Zontalk

downloads. The options are a) AVS, b) direct marketing, c) purchasing card [includes
customer code and tax], d) invoice number and e) CVV2.

♦ A new parameter option #RTIP which is used by retail businesses like beauty salons

to add tips to retail transactions.

♦ #INVOICE, #PTAX, #PCARD, #CVV2, and #DM parameters are now universal

overrides which, when enabled, take precedence over the options enabled within each
account range option setting.

♦ The customer code field for MasterCard and VISA purchasing card transactions now

allows for entry of a maximum of 17 alphanumeric characters. This field is now
separate from the order number field.

♦ The new #DM (direct marketing) Zontalk parameter replaces the role of the #PAVS

parameter as it was used in previous LP 3000 retail applications. This parameter also
serves as an override to the “direct marketing” option in the account ranges.

♦ The #PAVS parameter is no longer available; the #DM parameter may be used in its

place.

♦ Retail Tip option allows businesses, such as beauty salons, to conveniently process

transactions that include gratuities. This is activated by enabling the #RTIP
parameter via a download (full or partial).

RESTAURANT

♦ A [SALE] key used for dine-in, bar tab and take-out transactions.
♦ A special [+] labeled [ADJUST] key to add tips and close out bar tabs.
♦ The option to add tips by server ID or by item number.
♦ A missing tip report at close and the ability to correct a tip amount before closing the

batch.

♦ An open bar tab report.
♦ Allows entry of server identification numbers (up to four digits).
♦ Produces individual server and server totals reports.
♦ Option to adjust tip using server ID or item number.
♦ A special optional report can be produced to separate dine-in, bar tab and take out

sales.

 2002 LinkPoint® International, Inc. 10 L3FRR31 Reference Manual

TERMINAL FEATURES

♦ Bar tab feature revised: a new authorization can be obtained during the bar tab

settlement when the final bar tab amount is more or less than 10% of the original
authorized amount.

♦ Ability to adjust a transaction amount to add incidentals like dessert or coffee to the

original ticket (may require password for access).

♦ Enhanced item detail report to include all debit card transaction details, i.e.,

food/beverage, tip, cash back, surcharge and total.

 2002 LinkPoint® International, Inc. 11 L3FRR31 Reference Manual

TERMINAL FEATURES

Hardware Features

The primary hardware components of the LinkPoint terminal are the display panel, the
card reader and the keypad. Their features are detailed below in the description of each
component.

The Display Panel

Each LinkPoint terminal has a built-in display panel capable of displaying up to 20 letters
or numbers (See Figure 11). The backlit characters and plastic screen enhance
readability while reducing glare. The 20-character, two-line display easily accommodates
most display messages. The LinkPoint terminal also supports a scrolling feature that
allows users to read messages longer than 20 characters.

Figure 11

The Card Reader

The LinkPoint terminal includes a dual track magnetic card reader, so the terminal can
read both track 1 and track 2. The card reader reads the cardholder’s account number,
expiration date, name (track 1 only) and security data from the magnetic stripe on the
back of all major credit and bankcards.

Figure 12

Note: When sliding the card (bi-directionally), face the magnetic stripe down and away

from the keypad.

 2002 LinkPoint® International, Inc. 12 L3FRR31 Reference Manual

TERMINAL FEATURES

The Keypad and Key Functions

Transactions are performed via the terminal’s keypad (See Figure 13). The keypad allows
users to select transaction types and information.

Terminal Keypad

Figure 13

As Figure 8 illustrates, the LinkPoint 3000 terminal keypad has 30 keys that can be used
to select numbers or letters, choose functions or enter data. During transactions, the
number keys and the “soft” [?] keys are used to respond to prompts or to enter
alphanumeric data.

Entering Alphanumeric Data from the Keypad

The LinkPoint keypad has 30 keys that can be used to enter as many as 47 different
alphanumeric characters (please see chart on next page). To enter numbers and special
characters (i.e., +) simply press the appropriate key. Alpha characters can be entered in
one of two modes: single or locked. The “single” mode is selected by pressing the
[ALPHA] key once followed by the corresponding character key. For example, to enter the
letter “A” press [ALPHA] [VOID] and “A” will display. The “locked” mode is selected by
pressing the [ALPHA] key twice followed by the corresponding character keys. For
example, to enter the word “LINKPOINT” press [ALPHA] [ALPHA] [2] [REVIEW] [÷] [1] [5]

[4] [REVIEW] [÷] [8] and “LINKPOINT” will appear. To release the “locked” upper case
mode, press the [ALPHA] key once.

 2002 LinkPoint® International, Inc. 13 L3FRR31 Reference Manual

TERMINAL FEATURES

LINKPOINT ALPHA/SYMBOL ASSIGNMENTS

Key Assignment ALPHA MODE

[VOID] A . (period)

Left Green [?] B - (hyphen)

Center Green [?] C Space

Right Green [?] D +

[RETURN] E , (comma)

[SALE] F ‘ (apostrophe)

[ATM/DEBIT] G “ (quote)

[CHECK] H : (colon)

[REVIEW] I ; (semi-colon)

[CLOSE] J @ (“at”)

[1] K 1
[2] L 2
[3] M 3
[÷] N (
[4] O 4
[5] P 5
[6] Q 6

[x] R )
[7] S 7
[8] T 8
[9] U 9
[−] V !

[*] W * (asterisk)
[0] X 0
[#] Y # (pound)
[+] Z & (ampersand)

[ALPHA] is

depressed once

or twice prior to

pressing the

corresponding

key

Symbol displayed when

pressing the

corresponding key

directly

(NO ALPHA KEY)

 2002 LinkPoint® International, Inc. 14 L3FRR31 Reference Manual

LinkPoint 3000 Specifications

Microprocessor Z180 CPU operating at 12.288 MHz

Memory 128k EPROM and 256k battery-backed RAM (standard);

Display Two-line

Keypad 30 key alphanumeric keypad

Card Reader Track 1 and track 2, bi-directional magnetic stripe card

Communications Internal modem with modular jack

TERMINAL FEATURES

up to 1 megabyte (optional)

20 character
LCD back-lit display

Audio feedback tone (short tone for legal key entry, longer
tone for illegal key entry)

reader

Standard Bell 103/212A series, V.21 and V.22 high-speed
dial-up modem, 300 and 1200 baud

Peripheral Ports 3xRS232 serial ports for PIN pad, roll printers, slip

printers, bar code wands, etc.

Power Connector Three-pin male-DIN power connector

Telco Connector Six-position modular jack

Operating Environment 32º to 104º F, 0º to 40º C

Humidity: 5% to 90% relative humidity; no condensation

Power Requirements Voltage: 120 volts AC, 60 HZ

Power: 10W
Adapter Output: 9 VAC, 1.2 amps
Consumption: 450 mA, idle; 500 mA, off-hook status

Dimensions Height: 1.98 in (50.4 mm)

Width: 5.60 in (143.1 mm)
Depth: 6.50 in (165.4 mm)

Weight Shipping Weight: 2.74 lb. (1.24 kg)

 2002 LinkPoint® International, Inc. 15 L3FRR31 Reference Manual

BOOT MODE FUNCTIONS

Voltage: 100-240 VAC (switching power supply), 50/60

LinkPoint AIO Specifications

Card Reader Track 1 and track 2, bi-directional magnetic stripe

card reader, track 1, 2 and 3 available upon special
order

Communications Internal modem with 2 RJ-11 modular jacks

Standard asynchronous/synchronous;
300/1,200/2,400 bps standard Bell 103/212A series,
V.22 BIS

Dimensions Height: 3.16 in (80.32 mm)

Width: 5.86 in (149 mm)
Depth: 9.66 in (244 mm)

Display Two-line

20 character
LCD back-lit display

Keypad 30 key alphanumeric keypad

Audio feedback tone (short tone for legal key entry,
longer tone for illegal key entry)

Memory 1 MB total; 512k battery-backed RAM; 512k flash

Microprocessor Z180 CPU operating at 12.288 MHz

Operating

Environment

Peripheral Ports 1 6-pin DIN port for PIN pads, smart-card readers or

Power Connector 4-pin

Power

Requirements

Printer Fixed thermal printhead

Telco Connector 2 Six-position modular jacks located on base of unit;

Weight Shipping Weight: 3.4 lb. (1.54 kg)

32º to 104º F, 0º to 40º C
Humidity: 10% to 90% relative humidity; no
condensation

bar-code wands and 1 8-pin RS232 serial port for
check readers, etc.

Hz 0.8A
Power consumption: 350 mA, 2A during printing
Power adapter output: 7.5 VDC, 3 A (22.5 W)

“EZ-load” drop-in paper loading system
Speed: 14 lines per second
Paper: Standard thermal roll, single-ply
Appleton 1012 sheet (recommended)
Paper width: 2.25-inch (58-mm)
Paper roll diameter: 1.9-inch (48-mm) maximum
Open cover/paper out sensor
Graphic printing capability
13 International character sets
Mechanical life: 15 million lines

telephone line uses a 26 AWG (minimum) gauge
cord

BOOT MODE FUNCTIONS

 2002 LinkPoint® International, Inc. 16 L3FRR31 Reference Manual

BOOT MODE FUNCTIONS

The LinkPoint boot mode allows access to certain operating system, hardware, and
diagnostic functions, including: date and time setup, terminal diagnostics, clear memory
(application and data), port setup and application download. Application download
procedures are covered in detail beginning on page 34. This section explains how to:

1. Set the correct date and time

2. Use terminal diagnostics

3. Setup ports

4. Erase the RAM

ü If the LinkPoint displays APP. NOT AVAILABLE on line 1 of the screen and

TIME LOAD SETUP on line 2, it is already in boot mode. When in boot mode
with an application already loaded, line 1 displays CLEAR TO RESUME, while
the display on line 2 is also TIME LOAD SETUP.

Boot Mode Passwords

• If an application is already downloaded into the LinkPoint terminal (i.e. display reads
READY XXX), the procedure to gain access to the boot mode is: hold down

[ALPHA], press [7] [1] [3] [9] and release [ALPHA].

• In the boot mode, if the LinkPoint terminal prompts for password entry, key in the
default password [4] [6] [5] [1] [0] [7] [0] and press [ENTER]. If the terminal was
configured for a unique download password, key in the unique password that can
only be obtained from the FDRMS Help Desk or the password assigned by the
bank/ISO.

Cold Boot

The cold boot feature can be used to clear the terminal’s memory (RAM). This feature
should always be used under the guidance of a qualified service representative and
should only be done to clear a corrupted application or to perform download tests. To
access this feature, unplug the terminal’s power cord, hold down the [CLEAR] key, plug in
the power cord, then release the [CLEAR] key.

Display Message Operator Action

Enter password:

Key in the default password of [4] [6] [5] [1] [0] [7] [0] or

the password assigned by the bank/ISO or FDMS Help

[?] [?] [?] Desk and press [ENTER].

CLEAR to cold start
Any other to resume

Press the [CLEAR] key to erase the memory (RAM) or
any other key to reboot the terminal.

[?] [?] [?]

Display Message Operator Action

Model, App Ver, App Date

 2002 LinkPoint® International, Inc. 17 L3FRR31 Reference Manual

Press the [*] key to reset the terminal to the

BOOT MODE FUNCTIONS

Select Test
Number

APP. NOT AVAILABLE display.

[?] [?] [?]

Date and Time Setup

To set the correct date and time follow the procedures outlined below.

Display Message Operator Action

READY XXX

JAN-03-99 SUN 10:30P

Hold down the [ALPHA] key and press [7] [1] [3] [9].
Release the [ALPHA] key to enter the boot mode.

[?] [?] [?]

CLEAR_to_resume
_ Time Load Setup

Press the left [?] key to select TIME.

[?] [?] [?]

01/03/99 10:30:41

Date Time

Press the left [?] key to select DATE.

[?] [?] [?]

Enter password:
_

If prompted, key in the password and press [ENTER].
The unique password may be obtained through the

[?] [?] [?] bank /ISO or FDRMS Help Desk.

(optional)

Enter_new_date

MM/DD/YY

Key in the correct date and press [ENTER].

[?] [?] [?]

01/03/00 10:30:41

Date Time

Press the right [?] key to select TIME.

[?] [?] [?]

Enter new time

HH:MM

Key in the correct time using 24-hour format
(i.e., 3:30p.m.=[1][5][3][0]) and press [ENTER].

[?] [?] [?]

01/03/00 11:30:00

Date Time

Press [CLEAR] twice to reboot terminal and return to the
Ready prompt.

[?] [?] [?]

Printer Port Setup

To change the printer port factory defaults follow the steps outlined below. The default
settings in the LinkPoint 3000 are compatible for use with most LinkPoint, VeriFone, and

 2002 LinkPoint® International, Inc. 18 L3FRR31 Reference Manual

BOOT MODE FUNCTIONS

Citizen printers. THERE IS USUALLY NO NEED TO CHANGE THESE SETTINGS.
Standard Default setting: Baud=9600, Parity=Even.

Display Message Operator Action

READY XXX

JAN-03-00 MON 12:00P

[?] [?] [?]

CLEAR_to_resume
_ Time Load Setup

[?] [?] [?]

Setup

Ports Model Test

[?] [?] [?]

Port_setup

Printer RS232 PINpad

[?] [?] [?]

Printer_setup

Baud Parity

[?] [?] [?]

Current baud: 9600

1200 2400 9600

[?] [?] [?]

Hold down the [ALPHA] key and press [7] [1] [3] [9].
Release the [ALPHA] key to enter the boot mode.

Press the right [?] key to select SETUP.

Press the left [?] key to select PORTS.

Press the left [?] key to select PRINTER.

Press the left [?] key to select BAUD to change the
printer baud rate.

Select the correct baud rate. Press the [?] key below
your choice to select it and press [CLEAR].

Printer setup

Baud Parity

Press the right [?] key to select PARITY.

[?] [?] [?]

Current parity: Even

Even None Odd

Select the correct parity. Press the [?] key below your
choice to select it and press [CLEAR] five times to reboot

[?] [?] [?] the terminal.

 2002 LinkPoint® International, Inc. 19 L3FRR31 Reference Manual

BOOT MODE FUNCTIONS

RS232 Port Setup

To change the RS232 port factory defaults follow the steps outlined below. The default
settings are designed to be used for direct RS232 and Master-Slave (POS-to-POS)
downloads. Standard Default: Baud=19200, Parity=None. There is usually no need to

change these settings.

Display Message Operator Action

READY XXX

JAN-03-00 _MON _12:00P

Hold down the [ALPHA] key and press [7] [1] [3] [9].
Release the [ALPHA] key to enter the boot mode.

[?] [?] [?]

CLEAR to resume
_ Time Load Setup

Press the right [?] key to select SETUP.

[?] [?] [?]

Setup

Ports Model Test

Press the left [?] key to select PORTS.

[?] [?] [?]

Port setup

Printer RS232 Pinpad

Press the middle [?] key to select RS232.

[?] [?] [?]

RS232 setup

Baud Parity

Press the left [?] key to select BAUD.

[?] [?] [?]

Current baud: 19200

1200 2400 9600

Select the correct baud rate (default is 19200). Press the
[#] key to see other options. Press the [?] key below

[?] [?] [?] your choice to select it and press [CLEAR].

RS232 setup

Baud Parity

[?] [?] [?]

Current parity: None

Even None Odd

[?] [?] [?] five times to reboot the terminal.

 2002 LinkPoint® International, Inc. 20 L3FRR31 Reference Manual

Press the right [?] key to select PARITY.

Select the correct parity (default is None). Press the [?]
key below your choice to select it and press [CLEAR]

BOOT MODE FUNCTIONS

PIN pad Port Setup

To change the PIN pad port factory defaults follow the steps outlined below. The standard
default settings are: Baud=1200, Parity=Even. There is usually no need to change

these settings.

Display Message Operator Action

READY XXX

JAN-03-00 MON 12:00P

Hold down the [ALPHA] key and press [7] [1] [3] [9].
Release the [ALPHA] key to enter the boot mode.

[?] [?] [?]

CLEAR to resume
_ Time Load Setup

Press the right [?] key to select SETUP.

[?] [?] [?]

Setup

Ports Model Test

Press the left [?] key to select PORTS.

[?] [?] [?]

Port setup

Printer RS232 Pinpad

Press the right [?] key to select PINPAD.

[?] [?] [?]

Pinpad_setup

Baud Parity

Press the left [?] key to select BAUD.

[?] [?] [?]

Current baud: 1200

1200 2400

Select the correct baud rate (default is 1200). Press the
[?] key below your choice to select it and press

[?] [?] [?] [CLEAR].

Pinpad setup

Baud Parity

[?] [?] [?]

Current parity: Even

Even None Odd

[?] [?] [?] five times to reboot the terminal.

 2002 LinkPoint® International, Inc. 21 L3FRR31 Reference Manual

Press the right [?] key to select PARITY.

Select the correct parity (default is Even). Press the [?]
key below your choice to select it and press [CLEAR]

BOOT MODE FUNCTIONS

Model Number

Follow the procedures outlined below to find out the terminal model (version) of the ROM
and RAM.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

[?] [?] [?]

__CLEAR_to_resume
_ Time__Load__Setup

[?] [?] [?]

Setup

Ports Model Test

[?] [?] [?]

Model 256k

ROM <ver> RAM

[?] [?] [?]

ROM Version V01.00x

[?] [?] [?]

Model 256k

ROM <ver> RAM

[?] [?] [?]

Hold down the [ALPHA] key and press [7] [1] [3] [9].
Release the [ALPHA] key to enter the boot mode.

Press the right [?] key to select SETUP.

Press the middle [?] key to select MODEL.

Press the left [?] key to select ROM.

Terminal displays ROM version. Press [CLEAR].

Press the right [?] key to select RAM.

RAM Version: XXXX

[?] [?] [?]

 2002 LinkPoint® International, Inc. 22 L3FRR31 Reference Manual

Terminal displays the application (in RAM) version.
Press [CLEAR] four times to reboot the terminal.

BOOT MODE FUNCTIONS

Clear Memory

This irreversible function erases the terminal’s memory (RAM) and should only be
accessed with the assistance of a qualified service representative. Follow the
procedures outlined below to erase the terminal’s RAM.

WARNING: After erasing the RAM, a full download must be performed to restore the

application to the terminal’s memory.

Display Message Operator Action

READY XXX

JAN-03-00 MON 12:00P

Hold down the [ALPHA] key and press [7] [1] [3] [9].
Release the [ALPHA] key to enter the boot mode.

[?] [?] [?]

__CLEAR_to_resume
_ Time__Load__Setup

Press the right [?] key to select SETUP.

[?] [?] [?]

Setup

Ports Model Test

Press the right [?] key to select TEST.

[?] [?] [?]

Test

Mem Clear Diags

Press the left [?] key to select MEM CLEAR.

[?] [?] [?]

Enter password:
_

Key in the default password of [4] [6] [5] [1] [0] [7] [0] or
the password assigned by the bank/ISO or FDRMS Help

[?] [?] [?] Desk and press [ENTER].

Clear: Are you sure?

Yes No

Press the left [?] key to select YES and confirm memory
clear.

[?] [?] [?]

Model, App Ver, App Date
Select Test
Number

[?] [?] [?]

__App. not available

Time Load Setup

[?] [?] [?]

 2002 LinkPoint® International, Inc. 23 L3FRR31 Reference Manual

Press the [*] key to reset the terminal to the APP. NOT
AVAILABLE display on the AIO terminal only.

The memory was successfully cleared.

TERMINAL DIAGNOSTICS

TERMINAL DIAGNOSTICS

The LinkPoint diagnostics tests the different hardware components of the terminal.
Follow the procedures outlined below to initiate the diagnostics menu. Diagnostics are
intended for use primarily by repair depots, technicians and for POS support service
centers.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Hold down the [ALPHA] key and press [7] [1] [3] [9].
Release the [ALPHA] key to enter the boot mode.

[?] [?] [?]

__CLEAR_to_resume
_ Time__Load__Setup

Press the right [?] key to select SETUP.

[?] [?] [?]

Setup

Ports Model Test

Press the right [?] key to select TEST.

[?] [?] [?]

Test

Mem Clear Diags

Press the right [?] key to select DIAGS.

[?] [?] [?]

Enter password:
_

Key in the default password of [4] [6] [5] [1] [0] [7] [0] or
the password assigned by the bank/ISO or FDRMS Help

[?] [?] [?] Desk and press [ENTER].

Model, App Ver, App Date

Select Test Number

[?] [?] [?]

At this point, the LinkPoint terminal prompts the user to
choose from the ten tests it can perform. To select a test
simply press the appropriate number key.

Display Test—Press [1]

Display Message Operator Action

Display Test

[?] [?] [?]

0123456789ABCDEFGHIJ

KLMNOPQRSTUVWXYZ{\}^

[?] [?] [?]

 2002 LinkPoint® International, Inc. 24 L3FRR31 Reference Manual

Please wait...

Please wait...

Display Message Operator Action

TERMINAL DIAGNOSTICS

######################

###############

At this point this you can press [ENTER] to continue the
diagnostics testing or press [CLEAR] to exit the testing.

[?] [?] [?]

Keyboard Test— Press [2]

Display Message Operator Action

Keyboard Test

Left>Right, Top>Bot

Press every key starting from the top-left section and
working to the bottom-right.

[?] [?] [?]

Keyboard Test

All Keys Are OK!

Press [CLEAR] to end keyboard test.

[?] [?] [?]

Exit diags?

Yes No

Press the right [?] key to perform another diagnostics
test or press the left [?] key to exit diags and return to

[?] [?] [?] the boot mode main menu.

Clock Test— Press [3]

Display Message Operator Action

Clock Test

12/31/99 23:59:55

Please wait five seconds as clock changes to 01/01/00.

[?] [?] [?]

Clock Test

01/01/00 00:00:00

Press [CLEAR] to end clock test.

[?] [?] [?]

Exit diags?

Yes No

Press the right [?] key to perform another diagnostics
test or press the left [?] key to exit diags and return to

[?] [?] [?] the boot mode main menu.

 2002 LinkPoint® International, Inc. 25 L3FRR31 Reference Manual

TERMINAL DIAGNOSTICS

Dialer Test— Press [4]

Display Message Operator Action

Dialer Test

Pulse Tone

[?] [?] [?]

Dialer Test

Dialing With Pulse

[?] [?] [?]

Dialer Test

__Dialing Complete

[?] [?] [?]

Dialer Test

Pulse Tone

[?] [?] [?]

Dialer Test

Dialing With Tone

[?] [?] [?]

Dialer Test

Dialing Complete

[?] [?] [?]

Press the left [?] key to select PULSE.

Please wait while test is performed.

Please wait...

Press the right [?] key to select TONE.

Please wait while test is performed.

Please wait...

Dialer Test

Pulse Tone

Press [CLEAR].

[?] [?] [?]

Exit diags?

Yes No

Press the right [?] key to perform another diagnostics
test or press the left [?] key to exit diags and return to

[?] [?] [?] the boot mode main menu.

Line Voltage Test— Press [5]

Display Message Operator Action

Line Voltage Test

In Works

Please wait...

[?] [?] [?]

Display Message Operator Action

 2002 LinkPoint® International, Inc. 26 L3FRR31 Reference Manual

TERMINAL DIAGNOSTICS

Line Voltage Test

Line Free

Test was successful. Press [CLEAR] to end line voltage

testing.

[?] [?] [?]

Exit diags?

Yes No

Press the right [?] key to perform another diagnostics
test or press the left [?] key to exit diags and return to

[?] [?] [?] the boot mode main menu.

Modem Originate Test for LinkPoint 3000— Press [6]

The modem originate and the modem answer tests are interactive. The modem originate
test requires dialing another LinkPoint terminal.

Display Message Operator Action

Modem Originate Test
Enter Tel # To Dial

Key in telephone number to dial.

[?] [?] [?]

Modem XXXXXXX

Wait for DTD

Please wait...

[?] [?] [?]

Modem XXXXXXX

Dialing

Please wait...

[?] [?] [?]

Modem XXXXXXX

Carrier Det

Please wait...

[?] [?] [?]

Modem XXXXXXX

Connect 1200

Please wait...

[?] [?] [?]

Modem XXXXXXX
RS-232 9600, N, 8, 1

Test was successful. Press [CLEAR] to end modem

originate test.

[?] [?] [?]

Exit diags?

Yes No

Press the right [?] key to perform another diagnostics
test or press the left [?] key to exit diags and return to

[?] [?] [?] the boot mode main menu.

 2002 LinkPoint® International, Inc. 27 L3FRR31 Reference Manual

TERMINAL DIAGNOSTICS

Modem Originate Test for LinkPoint AIO— Press [6]

The modem originate and the modem answer tests are interactive. The modem originate
test requires dialing another LinkPoint terminal.

Display Message Operator Action

Modem XXXXXXX
Enter Tel # To Dial

[?] [?] [?]

Modem Originate Test

Pulse Tone

[?] [?] [?]

Modem Originate Test
300 1200
2400

[?] [?] [?]

Modem Originate Test
Dialing…

[?] [?] [?]

Wait For Carrier

[?] [?] [?]

Key in telephone number to dial and press [ENTER].

Either press the left [?] key to dial by pulse or the right
[?] key to dial by tone.

Press the proper [?] key to choose a modem speed.

Please wait…

Please wait...

Modem 300, N, 8, 1
RS-232 9600, N, 8, 1

Test was successful. Press [CLEAR] to end modem

originate test.

[?] [?] [?]

Exit diags?

Yes No

Press the right [?] key to perform another diagnostics
test or press the left [?] key to exit diags and return to

[?] [?] [?] the boot mode main menu.

 2002 LinkPoint® International, Inc. 28 L3FRR31 Reference Manual

TERMINAL DIAGNOSTICS

Modem Answer Test— Press [7]

The modem answer and the modem originate tests are interactive. The modem answer
test requires receiving a call from another LP 3000 terminal.

Display Message Operator Action

Modem Answer Test

Wait for Ring

The modem is waiting for a call.

[?] [?] [?]

Modem Answer Test

Connect 1200

When a call is received, the modem tries to connect.

[?] [?] [?]

Modem Answer Test

RS-232 9600, N, 8, 1

Press [CLEAR] to end modem answer test.

[?] [?] [?]

Exit diags?

Yes No

Press the right [?] key to perform another diagnostics
test or press the left [?] key to exit diags and return to

[?] [?] [?] the boot mode main menu.

Card Reader Test— Press [8]

Display Message Operator Action

Clear to Restart

TK1 TK2 TK1&2

Press the left [?] key to test the card reader’s ability to
read track 1 data.

[?] [?] [?]

Swipe Card

_S:00

[?] [?] [?]

%B0227271714569^CARD
Track 2 absent
S:04

[?] [?] [?]

Clear to Restart

TK1 TK2 TK1&2

[?] [?] [?]

 2002 LinkPoint® International, Inc. 29 L3FRR31 Reference Manual

Swipe card.

To auto scroll right/left hold down the [#] key or the [*]
key or press [CLEAR] to end card reader track 1 testing.

Press the middle [?] key to test the card reader’s ability
to read track 2 data.

TERMINAL DIAGNOSTICS

Display Message Operator Action

Swipe Card
S:00

Swipe card.

[?] [?] [?]

Track 1 absent
S:07

;0227271714569-9612

To auto scroll right/left hold down the [#] key or the [*]
key or press [CLEAR] to end card reader track 2 testing.

[?] [?] [?]

Clear to Restart

TK1 TK2 TK1&2

Press the right [?] key to test the card reader’s ability to
read both track 1 and track 2 data.

[?] [?] [?]

Swipe Card
S:00

Swipe card.

[?] [?] [?]

%B0227271714569^CARD

;0227271714569-9612

To auto scroll right/left hold down the [#] key or the [*]
key or press [CLEAR] twice to end card reader track 1

[?] [?] [?] and 2 testing.

Exit diags?

Yes No

Press the right [?] key to perform another diagnostics
test or press the left [?] key to exit diags and return to

[?] [?] [?] the boot mode main menu.

Serial Port Test — Press [9]

This test is for engineering use only and requires special port connectors.

Display Message Operator Action

Serial Port Test

PRN PIN 232

Please wait...

[?] [?] [?]

PRN PIN 232

OK! OK! OK!

Terminal displays status and beeps. Press [CLEAR] to
end test.

[?] [?] [?]

Exit diags?

Yes No

[?] [?] [?]

Press the right [?] key to perform another diagnostics test
or press the left [?] key to exit diags and return to the
boot mode main menu.

 2002 LinkPoint® International, Inc. 30 L3FRR31 Reference Manual

Memory Analysis for LinkPoint 3000 — Press [0]

Display Message Operator Action

Installed Memory

ROM: 128K RAM: 256K

Please wait…

[?] [?] [?]

Testing ROM LRC’s

The terminal begins a ROM (Read Only Memory)

_ analysis.

[?] [?] [?]

ROM: 64 128
TEST *** ***

[?] [?] [?]

ROM: 64 128

TEST OK! OK!S

[?] [?] [?]

Testing RAM CRCs

The terminal automatically begins a RAM (Random
Access Memory) analysis. This analysis occurs

[?] [?] [?] only when no application is downloaded.

(optional)

RAM: LOW HIGH

TESTCOM1/BANKBANK

[?] [?] [?]

(optional)

RAM: LOW HIGH
TEST OK!/OK! OK!T

[?] [?] [?]

(optional)

LP-3000, 3.x, mm/dd/yy
Select Test
Number

[?] [?] [?]

Please wait…

Press any number key to resume diags testing.
Press [CLEAR] to exit diags mode.

 2002 LinkPoint® International, Inc. 31 L3FRR31 Reference Manual

Memory Analysis for LinkPoint AIO — Press [0]

Display Message Operator Action

Installed Memory

ROM: 512K RAM: 512K

[?] [?] [?]

Testing ROM LRC’s

_ analysis.

[?] [?] [?]

Installed Memory

M=01 D=A4

[?] [?] [?]

ROM: 64 128 192 256
TEST *** *** *** ***

[?] [?] [?]

ROM: 64 128 192 256
TEST OK! OK! OK! OK!

[?] [?] [?]

ROM: 320 384 448 512
TEST *** *** *** ***

[?] [?] [?]

Please wait…

The terminal begins a ROM (Read Only Memory)

Please wait…

Terminal displays status and beeps. Press [CLEAR] to
end test.

Please wait…

Terminal displays status and beeps. Press [CLEAR] to
end test.

ROM: 320 384 448 512
TEST OK! OK! OK! OK!

Please wait…

[?] [?] [?]

Testing RAM CRCs

The terminal automatically begins a RAM (Random
Access Memory) analysis. This analysis occurs

[?] [?] [?] only when no application is downloaded.

(optional)

RAM: LOW HIGH

TESTCOM1/BANKBANK

[?] [?] [?]

(optional)

 2002 LinkPoint® International, Inc. 32 L3FRR31 Reference Manual

Display Message Operator Action

RAM: LOW HIGH
TEST OK!/OK! OK!T

[?] [?] [?]

(optional)

AIO 4.0 L, mm/dd/yy
Select Test Number

[?] [?] [?]

Please wait…

Press any number key to resume diags testing. Press
[CLEAR] to exit diags mode.

 2002 LinkPoint® International, Inc. 33 L3FRR31 Reference Manual

DOWNLOAD PROCEDURES

DOWNLOAD PROCEDURES

LinkPoint 3000 Download

There are three methods of downloading the application into the LinkPoint 3000: 1)
remotely via telephone, 2) PC-to-POS, and 3) POS-to-POS. Unless an application has
been pre-downloaded, the terminal will initially display the message APP. NOT
AVAILABLE. If a full or a partial download is selected, the terminal will prompt the user to
enter any missing fields (i.e., application ID) and will automatically return to the first empty
field. NOTE: LP3000 units installed with Operating System 3.2 or higher reflect a

different format on line 2 of the display during any download method. Rather than
displaying AP-xxxxxxx T-xxxxxxx, it will display the application ID, a comma,

followed by the terminal ID being downloaded, i.e. L3FRR31,1234567890.
Telephone Download for LinkPoint 3000 (No application loaded)

The telephone download requires the use of a remote PC with the software necessary to
accept incoming download requests (i.e., Zontalk 2000). Use the following procedures
to setup the LinkPoint 3000 terminal for a modem download. When the terminal

displays ‘APP. NOT AVAILABLE’ on line 1 of the display, a FULL download must be
initiated.

Display Message Operator Action

__App. not available
_ Time__Load__Setup

Press the middle [?] key to select LOAD.

[?] [?] [?]

Press the right [?] key to select SET PORT.

Download Set port

[?] [?] [?]

Select download port
Modem
RS232

Press the left [?] key to select MODEM.

[?] [?] [?]

Modem settings

Baud/par Dial Mode

Press right [?] to select DIAL MODE.

[?] [?] [?]

Select dial mode

Tone Pulse

Select the phone line type. Press the left [?] key to select
TONE (standard) or press the right [?] key to select

[?] [?] [?] PULSE.

 2002 LinkPoint® International, Inc. 34 L3FRR31 Reference Manual

Display Message Operator Action

DOWNLOAD PROCEDURES

Modem settings

Baud/par Dial Mode

A ...DIAL SELECTED message will display momentarily.
Press [CLEAR] twice to return to DOWNLOAD SET PORT

[?] [?] [?] prompt.

Press the left [?] key to select DOWNLOAD.

Download Set port

[?] [?] [?]

Enter phone number
_

Press [ENTER] to accept the current telephone number or
key in the new telephone number and press [ENTER].

[?] [?] [?]

Enter Appl. ID.
L3FRR31

Key in the application ID and press [ENTER].

[?] [?] [?]

Enter Terminal ID.

Key in the terminal ID and press [ENTER].

[?] [?] [?]

Modem Download

Full Partial

Select the type of download. Press the left [?] key for a
“full” download or press the right [?] key for a “partial”

[?] [?] [?] download.

WAITING ON ENQ...

Please wait...

[?] [?] [?]

CONNECTED 1200
L3FRR31, XXXXX

Please wait...

[?] [?] [?]

* - - - - - - - - - - Please wait, the download time is approximately 12-14

L3FRR31, XXXXX

minutes for a full download and 1-2 minutes for a partial

[?] [?] [?] download. After it is completed, the terminal will

configure the application.

__CLEAR_to_resume
_ Time__Load__Setup

This message displays when the download completes.
Press [CLEAR] to allow the program to finish loading.

[?] [?] [?] This process takes approximately 1-2 minutes.

Display Message Operator Action

 2002 LinkPoint® International, Inc. 35 L3FRR31 Reference Manual

DOWNLOAD PROCEDURES

_____READY XXX

JAN-03-00 MON 12:00P

The terminal is ready for operation when it displays
READY XXX and the date and time.

[?] [?] [?]

Telephone Download for LinkPoint 3000 (Shortcut/Application already loaded)

To perform a telephone download using the terminal’s default communication settings,
follow the steps below. This shortcut method can only be performed when an application
has been pre-downloaded into the terminal. This procedure is used to change the

application ID or upgrade to a new revision and to perform partial downloads to
change parameters or features for a client.

Display Message Operator Action

_____READY XXX

JAN-03-00 MON 12:00P

Press [ENTER].

[?] [?] [?]

FUNCTION

__

Press [BACKSPACE].

[?] [?] [?]

Enter password:

If prompted, key in the password and press [ENTER]. The
password may be obtained through the bank/ISO or

[?] [?] [?] FDRMS Help Desk.

(optional)

Enter phone number

Press [ENTER] to accept the current telephone number or
key in the new telephone number and press [ENTER].

[?] [?] [?]

Enter Appl. ID.
L3FRR31

Press [ENTER] to accept the current application ID or type
in the new application ID and press [ENTER].

[?] [?] [?]

Enter Terminal ID.

Press [ENTER] to accept the current terminal ID or type in
the new terminal ID and press [ENTER].

[?] [?] [?]

Modem Download

Full Partial

Select the type of download. Press the left [?] key for a
“full”download or press the right [?] key for a “partial”

[?] [?] [?] download.

Display Message Operator Action

WAITING ON ENQ...

 2002 LinkPoint® International, Inc. 36 L3FRR31 Reference Manual

Please wait...

[?] [?] [?]

DOWNLOAD PROCEDURES

CONNECTED 1200
L3FRR31 XXXXX

Please wait...

[?] [?] [?]

* - - - - - - - - - - Please wait…the download will last approximately 12-14

L3FRR31 XXXXX

minutes for a full download and 1-2 minutes for a partial

[?] [?] [?] download. After it is completed, the terminal will

configure the application.

_____READY XXX

JAN-03-00_MON 12:00P

The terminal is ready for operation when it displays
READY XXX and the date and time.

[?] [?] [?]

Direct PC-to-POS Download for LinkPoint 3000

The direct PC-to-POS download requires the use of a local PC with the software
necessary to perform a local download (i.e., Zontalk 2000). Follow the procedures
outlined below to setup the LinkPoint 3000 terminal for a local download. A serial cable
with a DB-9 female to the PC male connector and 8-pin DIN male connector to the
terminal’s RS-232C port, such as VeriFone cable part #00446-04 REV. E, is required.

Display Message Operator Action

__App. not available
_ Time__Load__Setup

Press the middle [?] key to select LOAD.

[?] [?] [?] Or, if there is already an application loaded…

_____READY XXX

JAN-03-00_MON 12:00P

Hold down the [ALPHA] key while pressing [7] [1] [3] [9]
to enter the boot mode.

[?] [?] [?]

__CLEAR_to_resume
_ Time__Load__Setup

Press the middle [?] key to select LOAD.

[?] [?] [?]

 2002 LinkPoint® International, Inc. 37 L3FRR31 Reference Manual

DOWNLOAD PROCEDURES

Display Message Operator Action

Enter password: If prompted, key in the password and press [ENTER]. The

password may be obtained through the bank/ISO or

[?] [?] [?]

(optional)

Download Set port

[?] [?] [?]

FDRMS Help Desk.

Press the right [?] key to select SET PORT.

Select download port
Modem
RS232

Press the right [?] key to select RS232.

[?] [?] [?]

RS232 setup

Baud Parity

Press the left [?] key to select BAUD.

[?] [?] [?]

Current baud: 19200

1200 2400 9600

Select the correct baud rate, press [CLEAR] to accept the
default of 19200. Press the [?] key below your choice and

[?] [?] [?] press [CLEAR] or press the [#] key to see other options.

RS232 setup

Baud Parity

[?] [?] [?]

Current parity: None

Even None Odd

[?] [?] [?]

Press the right [?] key to select PARITY.

Select the correct parity (default is None). Press the [?]
key below your choice and press [CLEAR] three times.

Download Set port

[?] [?] [?]

Enter Appl. ID.
L3FRR31

[?] [?] [?]

Enter Terminal ID.

[?] [?] [?]

Display Message Operator Action

 2002 LinkPoint® International, Inc. 38 L3FRR31 Reference Manual

Press the left [?] key to select DOWNLOAD.

Key in the application ID and press [ENTER].

Key in the terminal ID and press [ENTER].

DOWNLOAD PROCEDURES

Direct Download

Full Partial

[?] [?] [?]

WAITING ON ENQ…

[?] [?] [?]

* - - - - - - - - - ­L3FRR31 XXXXX

[?] [?] [?]

__CLEAR_to_resume
_ Time__Load__Setup

Select the type of download. Press the left [?] for a “full”
download or press the right [?] for a “partial” download.

Please wait…

Please wait...

Press [CLEAR] to allow the program to finish loading.

[?] [?] [?]

Direct PC-to-POS Download for LinkPoint 3000 (Shortcut)

To perform a direct PC-to-POS download using the terminal’s default settings, follow the
steps below. The shortcut method can only be performed when an application has been
pre-downloaded into the terminal. A serial cable with a DB-9 female to the PC male
connector and 8-pin DIN male connector to the terminal’s RS-232C port, such as
VeriFone cable part #00446-04 REV. E, is required.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON 12:00P

Press [ENTER].

[?] [?] [?]

FUNCTION

__

Press [BACKSPACE].

[?] [?] [?]

Enter password:

If prompted, key in the password and press [ENTER]. The
password may be obtained through the bank/ISO or

[?] [?] [?]

(optional)

Enter Appl. ID.
L3FRR31

FDRMS Help Desk.

Press [ENTER] to accept the current application ID or type
in the new application ID and press [ENTER].

[?] [?] [?]

Display Message Operator Action

Enter Terminal ID.

 2002 LinkPoint® International, Inc. 39 L3FRR31 Reference Manual

Press [ENTER] to accept the current terminal ID or type in

DOWNLOAD PROCEDURES

the new terminal ID and press [ENTER].

[?] [?] [?]

Direct Download

Full Partial

Select the type of download. Press the left [?] key for a
“full”download or press the right [?] key for a “partial”

[?] [?] [?] download.

WAITING ON ENQ...

Please wait...

[?] [?] [?]

* - - - - - - - - - ­L3FRR31 XXXXX

Please wait...

[?] [?] [?]

__CLEAR_to_resume
_ Time__Load__Setup

Press [CLEAR] to allow the program to finish loading.

[?] [?] [?]

POS-to-POS for LinkPoint 3000 (Master/Slave Download)

The POS-to-POS download transfers all application code, data, date, time and
transaction data from the master terminal to the slave terminal. Therefore, it is important
to ensure the integrity of the master device. This includes ensuring that: a) there are no
transactions in the master, b) all parameters are the default settings, c) the date/time and
hardware settings are correct. To perform a POS-to-POS download connect one end of
a standard VeriFone 8-pin DIN back-to-back download cable (p/n 00490-00 REV C) to the
master terminal’s RS232 port and the opposite end to the RS232 port of the slave
terminal. Follow the steps below to setup the master and slave terminals for a POS-to­POS download.

 2002 LinkPoint® International, Inc. 40 L3FRR31 Reference Manual

DOWNLOAD PROCEDURES

Master Display Master Action Slave Display Slave Action

_____READY XXX

JAN-03-00_MON_12:00P Time Load Setup

Press [*] [6].

_____App. not available

[?] [?] [?] [?] [?] [?]

Enter Password

[?] [?] [?] password and

BEGIN POS SEND MODE?

YES NO

Press the left
[?] key.

BEGIN POS RCV MODE?

YES NO

[?] [?] [?] [?] [?] [?]

SEND IN PROGRESS

Please wait...

RECEIVE IN PROGRESS

Press [#] [6].

If prompted,
key in the

press
[ENTER].
The password
may be
obtained
through the
bank/ISO or
FDRMS Help
Desk.

Press the left
[?] key.

Please wait...

[?] [?] [?] [?] [?] [?]

Terminal displays various screens

SEND COMPLETE

Please wait...

RECEIVE COMPLETE

[?] [?] [?] [?] [?] [?]

Press [CLEAR] twice to reboot the terminal.

Please wait...

 2002 LinkPoint® International, Inc. 41 L3FRR31 Reference Manual

DOWNLOAD PROCEDURES

LinkPoint AIO Download

There are three methods of downloading the application into the LinkPoint AIO: 1)
remotely via telephone, 2) PC-to-POS, and 3) POS-to-POS. Unless an application has
been pre-downloaded, the terminal will initially display the message APP. NOT
AVAILABLE. If a full or a partial download is selected, the terminal will prompt the user to
enter any missing fields (i.e., application ID) and will automatically return to the first empty
field. NOTE: AIO units installed with Operating System 4.0 or higher reflect a

different format on line 2 of the display during any download method. Rather than
displaying AP-xxxxxxx T-xxxxxxx, it will display the application ID, a comma,

followed by the terminal ID being downloaded, i.e. L3FRR31,1234567890.

The LinkPoint AIO can now be downloaded with three different types of applications:

• base/stand alone

• support

• library

Base/SA (stand alone):
The Base/SA download function enables the loading of any software application that
operates independently; in most cases, this will be a full-featured credit/debit card
application. It is the download that is performed first on any terminal with no application
available. This function also permits the loading of a base or control application, which is
required in order to add support applications in the future.

Sup (support):
The support application (akin to an 'applet') download function enables the loading of
'add-on' software applications or modules that rely on the base application as the control
software. Support applications must be downloaded after the download of the
designated base application. For example, support applications can add such features
as a check guarantee service, loyalty card processing or EBT/Debit capability to the base
application.

Lib (library):
The library application enables the download of common or shared code that can exist
within the base and the support applications in the same terminal. This optional function
is designed to make the operation of multiple applications more efficient.

Telephone Download for LinkPoint AIO (No application loaded)

The telephone download requires the use of a remote PC with the software necessary to
accept incoming download requests (i.e., Zontalk 2000). Follow the procedures outlined
below to setup the LinkPoint AIO terminal for a modem download. When the terminal

displays ‘APP. NOT AVAILABLE’ on line 1 of the display, a FULL download must be
initiated.

How To Do A Base Download for LinkPoint AIO (No application loaded)

Display Message Operator Action

 2002 LinkPoint® International, Inc. 42 L3FRR31 Reference Manual

DOWNLOAD PROCEDURES

__App. not available
_ Time__Load__Setup

Press the middle [?] key to select LOAD.

[?] [?] [?]

Select app type
Base/SA Supt Lib

Press the left [?] key to select base application download.

[?] [?] [?]

Press the right [?] key to select SET PORT.

Download Set port

[?] [?] [?]

Select download port
Modem
RS232

Press the left [?] key to select MODEM.

[?] [?] [?]

Modem settings

Baud/par Dial Mode

Press right [?] to select DIAL MODE.

[?] [?] [?]

Select dial mode

Tone Pulse

Select the phone line type. Press the left [?] key to select
TONE (standard) or press the right [?] key to select

[?] [?] [?] PULSE.

Modem settings

Baud/par Dial Mode

A ...dial selected message will display momentarily.
Press [CLEAR] twice to return to Download Set port

[?] [?] [?] prompt.

Press the left [?] key to select DOWNLOAD.

Download Set port

[?] [?] [?]

Enter phone number
_

Press [ENTER] to accept the current telephone number or
key in the new telephone number and press [ENTER].

[?] [?] [?]

Enter Appl. ID.
L3FRR31

Key in the application ID and press [ENTER].

[?] [?] [?]

Display Message Operator Action

Enter Terminal ID.

Key in the terminal ID and press [ENTER].

 2002 LinkPoint® International, Inc. 43 L3FRR31 Reference Manual

DOWNLOAD PROCEDURES

[?] [?] [?]

Modem Download

Full Partial

Select the type of download. Press the left [?] key for a
“full” download or press the right [?] key for a “partial”

[?] [?] [?] download.

WAITING ON ENQ...

Please wait...

[?] [?] [?]

CONNECTED 1200
L4GRR31, XXXXX

Please wait...

[?] [?] [?]

* - - - - - - - - - - Please wait, the download time is approximately 12-14

L4GRR31, XXXXX

minutes for a full download and 1-2 minutes for a partial

[?] [?] [?] download. After it is completed, the terminal will

configure the application.

__CLEAR_to_resume
_ Time__Load__Setup

This message displays when the download completes.
Press [CLEAR] to allow the program to finish loading.

[?] [?] [?] This process takes approximately 1-2 minutes.

The terminal is ready for operation when it displays

JAN-03-01 WED 12:00P

SWIPE CUSTOMER CARD and the date and time.

[?] [?] [?]

Telephone Download for LinkPoint AIO (Shortcut/Application already loaded)

To perform a telephone download using the terminal’s default communication settings,
follow the steps below. This shortcut method can only be performed when an application
has been pre-downloaded into the terminal. This procedure is used to change the

application ID or upgrade to a new revision and to perform partial downloads to
change parameters or features for a client.

Display Message Operator Action

SWIPE CUSTOMER CARD

JAN-03-01 WED 12:00P

Press [ENTER].

[?] [?] [?]

Display Message Operator Action

FUNCTION
__

Press [BACKSPACE].

[?] [?] [?]

 2002 LinkPoint® International, Inc. 44 L3FRR31 Reference Manual

DOWNLOAD PROCEDURES

Enter password:

If prompted, key in the password and press [ENTER].
The password may be obtained through the bank/ISO or

[?] [?] [?] FDRMS Help Desk.

(optional)

Enter phone number

Press [ENTER] to accept the current telephone number or
key in the new telephone number and press [ENTER].

[?] [?] [?]

Enter Appl. ID.
L3FRR31

Press [ENTER] to accept the current application ID or
type in the new application ID and press [ENTER].

[?] [?] [?]

Enter Terminal ID.

Press [ENTER] to accept the current terminal ID or type
in the new terminal ID and press [ENTER].

[?] [?] [?]

Modem Download

Full Partial

Select the type of download. Press the left [?] key for a
“full” download or press the right [?] key for a “partial”

[?] [?] [?] download.

WAITING ON ENQ...

Please wait...

[?] [?] [?]

CONNECTED 1200
L3FRR31 XXXXX

Please wait...

[?] [?] [?]

* - - - - - - - - - - Please wait…the download will last approximately 12-14

L3FRR31 XXXXX

minutes for a full download and 1-2 minutes for a partial

[?] [?] [?] download. After it is completed, the terminal will

configure the application.

SWIPE CUSTOMER CARD

JAN-03-01_WED 12:00P

The terminal is ready for operation when it displays

SWIPE CUSTOMER CARD and the date and time.

[?] [?] [?]

 2002 LinkPoint® International, Inc. 45 L3FRR31 Reference Manual

DOWNLOAD PROCEDURES

Direct PC-to-POS Download for LinkPoint AIO

The direct PC-to-POS download requires the use of a local PC with the software
necessary to perform a local download (i.e., Zontalk 2000). Follow the procedures
outlined below to setup the LinkPoint AIO terminal for a local download. A serial cable
with a DB-9 female to the PC male connector and 8-pin DIN male connector to the
terminal’s side RS-232C port, such as VeriFone cable part #00446-04 REV. E, is
required.

Display Message Operator Action

__App. not available
_ Time__Load__Setup

Press the middle [?] key to select LOAD.

[?] [?] [?] Or, if there is already an application loaded…

SWIPE CUSTOMER CARD

JAN-03-01_WED 12:00P

Hold down the [ALPHA] key while pressing [7] [1] [3] [9]
to enter the boot mode.

[?] [?] [?]

__CLEAR_to_resume
_ Time__Load__Setup

Press the middle [?] key to select LOAD.

[?] [?] [?]

Enter password:

If prompted, key in the password and press [ENTER].
The password may be obtained through the bank/ISO or

[?] [?] [?]

(optional)

FDRMS Help Desk.

Press the right [?] key to select SET PORT.

Download Set port

[?] [?] [?]

Select download port
Modem RS232

[?] [?] [?]

RS232 setup

Baud Parity

[?] [?] [?]

Current baud: 19200

1200 2400 9600

[?] [?] [?]

Display Message Operator Action

 2002 LinkPoint® International, Inc. 46 L3FRR31 Reference Manual

Press the right [?] key to select RS232.

Press the left [?] key to select BAUD.

Press [ENTER] to accept the default baud rate of 19200.
If you want to change the baud rate, press the [?] key
below your choice and press [ENTER] or press the [#] key
to see other baud rates, then press the [?] key below your
choice and press [ENTER] to exit.

DOWNLOAD PROCEDURES

RS232 setup

Baud Parity

[?] [?] [?]

Current parity: None

Even None Odd

[?] [?] [?]

Download Set port

[?] [?] [?]

Enter Appl. ID.
L3FRR31

[?] [?] [?]

Enter Terminal ID.

[?] [?] [?]

Direct Download

Full Partial

[?] [?] [?]

Press the right [?] key to select PARITY.

Select the correct parity (default is None). Press the [?]
key below your choice and press [CLEAR] three times.

Press the left [?] key to select DOWNLOAD.

Key in the application ID and press [ENTER].

Key in the terminal ID and press [ENTER].

Select the type of download. Press the left [?] for a “full”
download or press the right [?] for a “partial” download.

WAITING ON ENQ…

[?] [?] [?]

* - - - - - - - - - ­L3FRR31 XXXXX

[?] [?] [?]

SWIPE CUSTOMER CARD

JAN-03-01_WED 12:00P

[?] [?] [?]

Please wait…

Please wait...

The application has been successfully downloaded.

 2002 LinkPoint® International, Inc. 47 L3FRR31 Reference Manual

DOWNLOAD PROCEDURES

Direct PC-to-POS Download for LinkPoint AIO (Shortcut)

To perform a direct PC-to-POS download using the terminal’s default settings, follow the
steps below. The shortcut method can only be performed when an application has been
pre-downloaded into the terminal. A serial cable with a DB-9 female to the PC male
connector and 8-pin DIN male connector to the terminal’s side RS-232C port, such as
VeriFone cable part #00446-04 REV. E, is required.

Display Message Operator Action

Press [ENTER].

JAN-03-01_WED 12:00P

[?] [?] [?]

FUNCTION
__

Press [BACKSPACE].

[?] [?] [?]

Enter password:

If prompted, key in the password and press [ENTER].
The password may be obtained through the bank/ISO or

[?] [?] [?]

(optional)

Enter Appl. ID.
L3FRR31

FDRMS Help Desk.

Press [ENTER] to accept the current application ID or
type in the new application ID and press [ENTER].

[?] [?] [?]

Enter Terminal ID.

Press [ENTER] to accept the current terminal ID or type
in the new terminal ID and press [ENTER].

[?] [?] [?]

Direct Download

Full Partial

Select the type of download. Press the left [?] key for a
“full”download or press the right [?] key for a “partial”

[?] [?] [?] download.

WAITING ON ENQ...

Please wait...

[?] [?] [?]

* - - - - - - - - - ­L3FRR31 XXXXX

[?] [?] [?]

Display Message Operator Action

 2002 LinkPoint® International, Inc. 48 L3FRR31 Reference Manual

Please wait...

DOWNLOAD PROCEDURES

SWIPE CUSTOMER CARD

JAN-03-01_WED 12:00P

The application has been successfully downloaded.

[?] [?] [?]

POS-to-POS for LinkPoint AIO (Master/Slave Download)

The POS-to-POS download transfers all application code, data, date, time and
transaction data from the master terminal to the slave terminal. Therefore, it is important
to ensure the integrity of the master device. This includes ensuring that: a) there are no
transactions in the master, b) all parameters are the default settings, c) the date/time and
hardware settings are correct. To perform a POS-to-POS download connect one end of
a standard VeriFone 8-pin DIN back-to-back download cable (p/n 00490-00 REV C) to the
master terminal’s side RS232 port and the opposite end to the side RS232 port of the
slave terminal. Follow the steps below to setup the master and slave terminals for a
POS-to-POS download.

Master Display Master Action Slave Display Slave Action

SWIPE CUSTOMER CARD
JAN-03-01_WED_12:00P Time Load Setup

Press [*] [6].

_____App. not available

Press [#] [6].

[?] [?] [?] [?] [?] [?]

Enter Password

[?] [?] [?] password and

BEGIN POS SEND MODE?

YES NO

Press the left
[?] key.

BEGIN POS RCV MODE?

YES NO

[?] [?] [?] [?] [?] [?]

SEND IN PROGRESS

Please wait...

RECEIVE IN PROGRESS

[?] [?] [?] [?] [?] [?]

If prompted,
key in the

press
[ENTER].
The password
may be
obtained
through the
bank/ISO or
FDRMS Help
Desk.

Press the left
[?] key.

Please wait...

 2002 LinkPoint® International, Inc. 49 L3FRR31 Reference Manual

DOWNLOAD PROCEDURES

Master Display Master Action Slave Display Slave Action

Terminal displays various screens

SEND COMPLETE

Please wait...

RECEIVE COMPLETE

[?] [?] [?] [?] [?] [?]

Press [CLEAR] twice to reboot the terminal.

Please wait...

 2002 LinkPoint® International, Inc. 50 L3FRR31 Reference Manual

DOWNLOAD PARAMETERS

DOWNLOAD PARAMETERS

Download parameters are used for programming or updating a terminal’s profile. These
parameters may be added or modified through the standard Zontalk Edit Procedures. As
mentioned in the previous section, downloads may be performed by three methods:
remotely via modem, computer-to-terminal via the RS232 port, or terminal-to-terminal via
the RS232 serial port. The following list contains the available parameters (sometimes
referred to as memory locations) for the L3FRR31 application. The table is organized into
five columns, containing the memory locations, data field type, maximum length and
description of the parameter’s contents and default settings.

Up to two different merchants can be programmed into a LinkPoint 3000 terminal and up
to eight different merchants can be programmed into a LinkPoint AIO terminal with this
application. The settings that begin with a 1 are the settings that are specific to the first
merchant only. Although not listed on the chart, those settings can be programmed with
numbers from 2 to 8 to accommodate each merchant. For instance, if three merchants
are sharing an AIO terminal, the file would have to have settings that begin with a 1 for the
first merchant, settings that begin with a 2 for the second merchant and settings that
begin with a 3 for the third merchant.

Field Type Codes

N = numeric
Q = question, Y or N
P = phone number field (0-9, A-Z, -, *, #, semicolon, comma, and space)
X = alphanumeric
B = binary (0 = no, 1=yes)

Memory Locations

Parameter Field

Type

#1AOPT Q 1 Amex Split Dial Y or N N
#1APPN P 20 Amex Primary Phone Number
#1ASPN P 20 Amex Secondary Phone

#1ATID X 12 Amex Split Dial Terminal ID
#1CACA Q 1 ECA Address line - City+State

#1CACT X 4 ECA Custom Field Tag
#1CAMI N 24 ECA Merchant ID
#1CAMM N 4 ECA Custom Field Tag Min

#1CAMP B 17 ECA

#1CAMT N 3 ECA Maximum stored

Field

Length

Description of Field Default Value

Number

N

'Y'/'N'

0000
and Max Length in NNXX
format

00000000000
Bmp:Id,CB,SId,CkT,BCN,PrC
d,DOB,Nme,Ph,Addr,Cit,Zip,S
t,Ils,Clr,WPh,Exp

 2002 LinkPoint® International, Inc. 51 L3FRR31 Reference Manual

DOWNLOAD PARAMETERS

Parameter Field

Type

Field

Length

Description of Field Default Value

transactions in the batch

#1CAPR X 20 ECA Custom Field Prompt
#1CASA Q 1 ECA Address line - Street

N
'Y'/'N'

#1CATI N 6 ECA Terminal ID
#1COPT Q 1 Discover Split Dial Y or N N

#1CPPN P 20 Primary Phone Number
#1CSPN P 20 Discover Secondary Phone

Number

#1CTID X 21 Discover Split Dial Terminal

ID

#1ECAE Q 1 ECA Enable: [Y] or N
#1KCAL N 8 TeleCheck Change Amount

200000
Limit

#1KFLP N 8 TeleCheck Phone Floor Limit 000
#1KFLR N 8 TeleCheck Floor Limit 5000
#1MDID X 8 Default Terminal ID
#1MMID N 16 Default Merchant ID
#1MNAM X 20 Default Merchant Name
#1MTAX X 15 Default Merchant Tax ID

Number

#1MTYP X 4 Default Merchant Type

Information

#ACLSE Q 1 Enable Auto Close: Y or N Y
#ACTME N 4 Auto Close Time HHMM (24

0130
hour format)

#AR01 X 31 Account Range #01 (See next

section for details of the

540500.540599.16.00.00.

04.00100
account range string
convention)

#AR02 X 31 Account Range #02 555000.555999.16.00.00.

04.00100

#AR03 X 31 Account Range #03 500000.599999.16.00.00.

03.00000

#AR04 X 31 Account Range #04 405501.405504.13.16.00.

02.00100

#AR05 X 31 Account Range #05 405550.405554.13.16.00.

02.00100

#AR06 X 31 Account Range #06 415928.415928.13.16.00.

02.00100

#AR07 X 31 Account Range #07 424604.424605.13.16.00.

02.00100

#AR08 X 31 Account Range #08 427533.427533.13.16.00.

02.00100

#AR09 X 31 Account Range #09 428800.428899.13.16.00.

02.00100

 2002 LinkPoint® International, Inc. 52 L3FRR31 Reference Manual

DOWNLOAD PARAMETERS

Parameter Field

Type

Field

Length

Description of Field Default Value

#AR10 X 31 Account Range #10 443085.443085.13.16.00.

02.00100

#AR11 X 31 Account Range #11 448400.448599.13.16.00.

02.00100

#AR12 X 31 Account Range #12 448460.448699.13.16.00.

02.00100

#AR13 X 31 Account Range #13 471500.471699.13.16.00.

02.00100

#AR14 X 31 Account Range #14 480400.480499.13.16.00.

02.00100

#AR15 X 31 Account Range #15 485900.485999.13.16.00.

02.00100

#AR16 X 31 Account Range #16 486500.486699.13.16.00.

02.00100

#AR17 X 31 Account Range #17 400000.499999.13.16.00.

01.00000

#AR18 X 31 Account Range #18 340000.349999.15.00.00.

05.00000

#AR19 X 31 Account Range #19 370000.379999.15.00.00.

05.00000

#AR20 X 31 Account Range #20 601100.601199.16.00.00.

06.00000

#AR21 X 31 Account Range #21 300000.389999.14.00.00.

07.00000

#AR22 X 31 Account Range #22 352800.358999.16.00.00.

08.00000

#AR23 X 31 Account Range #23 000001.099999.13.00.00.

09.11111

#AR24 X 31 Account Range #24 000000.000000.00.00.00.

00.00000

#AR25 X 31 Account Range #25
#AR26 X 31 Account Range #26
#AR27 X 31 Account Range #27
#AR28 X 31 Account Range #28
#AR29 X 31 Account Range #29
#AR30 X 31 Account Range #30
#AR31 X 31 Account Range #31
#AR32 X 31 Account Range #32
#AR33 X 31 Account Range #33
#AR34 X 31 Account Range #34
#AR35 X 31 Account Range #35
#AR36 X 31 Account Range #36
#AR37 X 31 Account Range #37
#AR38 X 31 Account Range #38
#AR39 X 31 Account Range #39
#AR40 X 31 Account Range #40

 2002 LinkPoint® International, Inc. 53 L3FRR31 Reference Manual

DOWNLOAD PARAMETERS

Parameter Field

Type

Field

Length

Description of Field Default Value

#AR41 X 31 Account Range #41
#AR42 X 31 Account Range #42
#AR43 X 31 Account Range #43
#AR44 X 31 Account Range #44
#ARPT Q 1 Auto Report at Batch Close: Y

N
or N (Prints Summary Report
automatically)

#BBEEP N 3 Beep seconds interval on

30
close, 0=none

#BHRS N 3 Max. number of hours batch

60
can be open

#BMAX N 3 Max. Number of Items in

300
Batch (500 is the maximum
for FDR host)

#BTAB Q 1 Enable Restaurant Bar Tab: Y

Y
or N

#CBMAX N 5 Maximum Amount for Debit

00000
Cash back—decimal entry is
disabled and implied.
(i.e., following the “$$$¢¢”
format, entry of 100 is $1.00;
entry of 20000 is $200.00.)

#CBMIN N 5 Minimum Amount for Debit

00000
Cash back—decimal entry is
disabled and implied.
(i.e., following the “$$$¢¢”
format, entry of 100 is $1.00;
entry of 20000 is $200.00.)

#CLKDS Q 1 Daylight/Standard Time Auto

Y
Adjust: Y or N

#CLOCK Q 1 12 Hour Format Flag: Y or N Y
#CNFRM N 7 Confirm amount prompt if

10000 or 100.00
amount is greater

#CODE X 4-10 Unique Seed Value for

N/A
Download Password

If a value of less than four
characters is entered and
saved, NO download
password will be set.

#CPBYP Q 1 Bypass Card Prompt: Y or N Y
#CPYES Q 1 Card is Present at Default: Y

N
or N

#CSWD X 8 Card Swipe Default: SALE,

SALE
AUTH or TICKET

#CXEXP Q 1 Enable Card Expiration Date

N
Check: Y or N

#DATIP N 5 Default tip % 20%

 2002 LinkPoint® International, Inc. 54 L3FRR31 Reference Manual

DOWNLOAD PARAMETERS

Parameter Field

Type

Field

Length

Description of Field Default Value

#DAUTH N 5 Default amt for Bar Tab 50.00
#DBTHS N 1 Debit host selection: 0=none

1
1=FDR

#DBTIP Q 1 Debit card tip entry 0=pinpad

0
1=terminal

#DCBSC N 5 Surcharge—Debit Cash back

00000
(e.g., 50 = .50¢ / 1000 =
$10.00) max $999.99

#DEBCB Q 1 Ask for Cash back for Debit: Y

N
or N

#DM Q 1 Enable Direct Marketing

N
Override Y or N

#DPOSC N 5 Surcharge—Debit Purchase

00000
Only (e.g., 50 = .50¢ / 1000 =
$10.00) max $999.99

#DRCRE Q 1 Disable Returns on Credit

N
Card Transactions: Y or N

#DRDEB Q 1 Disable Returns on Debit

Y
Card Transactions: Y or N

#DWKEY X 16 Debit working key N/A
#ECAAP P 20 TeleCheck Authorization Only

Host Primary Phone Number

#ECAAS P 20 TeleCheck Authorization Only

Host Secondary Phone
Number

#ECACR N 3 ECA Check Reader:

001
001=Magtek Mini MICR,
002=Encheck3000 003=IVI

#ECAMS N 4 TeleCheck ECA Host Modem

1200
Speed

#ECAPA P 20 TeleCheck ECA Approval

18003662425
Questions Phone

#ECAPD P 20 TeleCheck ECA Denial

18006979263
Questions Phone

#ECARF X 6 TeleCheck ECA Return

0000
Check Fee

#FLEX1 X 40 Receipt flex prompt line 1

(below signature line)

I AGREE TO PAY

ABOVE AMOUNT

ACCORDING

#FLEX2 X 40 Receipt flex prompt line 2

(below signature line)

#FLEX3 X 40 Receipt flex prompt line 3

(below signature line)

TO CARD ISSUER

AGREEMENT

(MERCHANT

AGREEMENT IF

RETURN)

#FREST Q 1 Enable Restaurant, N=Retail:

N
Y or N

#H1 X 40 Header line 1 N/A

 2002 LinkPoint® International, Inc. 55 L3FRR31 Reference Manual

DOWNLOAD PARAMETERS

Parameter Field

Type

Field

Length

Description of Field Default Value

#H2 X 40 Header line 2 N/A
#H3 X 40 Header line 3 N/A
#H4 X 40 Header line 4 N/A
#H5 X 40 Header line 5 N/A
#H6 X 40 Header line 6 THANK YOU
#IDLE1 X 20 Custom Idle Prompt for

N/A
display line 1; this parameter
overrides the “READY XXX”
default display.

#IDLE2 X 20 Custom Idle Prompt for

???
display line 2; this parameter
overrides the date/time
prompt; pressing [CLEAR] will
allow the user to toggle
between the custom line 2
display and the date/time.

#INV Q 1 Invoice number enable flag: Y

N
or N (When enabled, this flag
serves as an override for all
card types to the invoice
number option within the
account range options)

#KBCLK Q 1 Keyboard beep: Y or N Y
#KBOUT N 2 Keyboard time out: 0 to 60

15
seconds (0 = must press
CLEAR to return to the idle
prompt; 1 – 60 = terminal
automatically returns to the
idle prompt after the set
number of seconds)

#KEYED Q 1 Disable manual entry of card:

N
Y or N

#L4DIG Q 1 Last four digit entry flag: Y orNY
#MASKC Q 1 Mask Card on receipt Y or N N

#MASKE Q 1 Mask Expire Date on receipt Y
#MASKM Q 1 Mask MID on receipt Y or N N

#MIDC N 16 Merchant ID 022009001234566
#MKEY N 1 Master Key Location for

#OPID Q 1 Operator ID enable flag: Y or

#PABX P 12 Prefix required for dialing N/A
#PAVS Q 1 Enable AVS Override: Y or N N
#PCARD Q 1 Enable Purchasing Card N

 2002 LinkPoint® International, Inc. 56 L3FRR31 Reference Manual

N
or N

1
PINPAD

N
N (max length: four numeric
characters)

DOWNLOAD PARAMETERS

Parameter Field

Type

Field

Length

Description of Field Default Value

prompts — When enabled,
this flag serves as an
override for all card types to
the Purchasing Card option. It
activates Level 2 Purchasing
Card prompts: a) Tax and b)
Customer Code

#PCHKR N 1 # of Check Receipts to print 0
#PCOPY Q 1 Prompt for second receipt

N
copy: Y or N (If using a
thermal printer, this prompt
will be enabled.)

#PCPNC P 20 Host Primary Close phone

9501324
number
(If using a SprintNet telephone
number, key in the letter “N”
{[ALPHA] [÷]} following the
number, e.g., XXXXXXXN).

#PDENY Q 1 Print Denied Transactions: Y

N
or N

#PDIAL Q 1 Predial: Y or N N
#PDS N 5 Modem Speed 1200
#PDT X 1 Tone = T Pulse = P T
#PNKEY N 1 Pin Key Management:

1
1=Master/Session 2= DUKPT

#PNTYP N 1 PINPAD type: 1=101/1000,

0
2=201/2000, 3=Bankpoint

#POBYP Q 1 Bypass Phone Order Prompt:

N
Y or N

#POYES Q 1 Bypass Phone Order Prompt:

T
Y or N

#PPNC P 20 Host Primary phone number

9501324
(If using a SprintNet telephone
number, key in the letter “N”
{[ALPHA] [÷]} following the
number, e.g., XXXXXXXN).

#PPTR Q 1 Print open tips and tabs on

Y
close: Y or N

#PREPR Q 1 Pre-print receipt: Y or N N
#PRLF N 1 Printer line feeds 7
#PRREC Q 1 Printer enable flag: Y or N Y
#PRSEC N 2 Auto print second receipt (5

5
seconds) 0=none

#PRTYP N 1 Printer type: 0=PrintPoint

0
3000, 1=PrintPoint 1000

#PSUFF P 12 Dial suffix, if required for

N/A
dialing

 2002 LinkPoint® International, Inc. 57 L3FRR31 Reference Manual

DOWNLOAD PARAMETERS

Parameter Field

Type

Field

Length

Description of Field Default Value

#PSWD0 X 6 Manager password 123123
#PSWD1 B 22 Bit map for password

protected transactions and

00000000011010000100

00
functions. 1 for protect, 0 for
off (Refer to the Password
Protect Setting table
describing this map.)

#PTAX Q 1 Sales Tax prompt (separate

0
from Purchasing Card) 0=Use
Card Range Setting
1=Enabled 2=Disabled

#RCPMT Q 1 Prompt for recurring payment:

N
Y or N

#RETRY N 2 Number of retries to call Host 3
#RTADJ Q 1 Enable Retail No Tip Adjust

N
Option: Y or N

#RTIP Q 1 Enable Retail Tip N
#SACCT Q 1 Show swiped account

N
number on display: Y or N

#SCPNC P 20 Host Secondary Close phone

18002289074
number (If using a SprintNet
telephone number, key in the
letter “N” {[ALPHA] [÷]}
following the number, e.g.,
XXXXXXXN).

#SPNC P 20 Host Secondary phone

18002289074
number (If using a SprintNet
telephone number, key in the
letter “N” {[ALPHA] [÷]}
following the number, e.g.,
XXXXXXXN).

#STR01 X 6 Prompt input SERVER,

OPER
OPER, CLERK

#STR02 X 6 Printer output SERVER,

OPER
OPER, CLERK

#STR03 X 20 Voice approval phone number

– This will prompt when a
CALL CENTER response

18002281122 (FDMS

Omaha voice center

phone number)
appears. The merchant can
then call this number for a
voice approval and then
proceed to enter the AUTH
code and complete the
transaction.

#STR04 X 20 Variable Prompt Str 04 N/A
#STR05 X 20 Variable Prompt Str 05 N/A
#T1 X 40 Receipt trailer line 1 (below N/A

 2002 LinkPoint® International, Inc. 58 L3FRR31 Reference Manual

DOWNLOAD PARAMETERS

Parameter Field

Type

Field

Length

Description of Field Default Value

flex lines)

#T2 X 40 Receipt trailer line 2 (below

N/A
flex lines)

#TAAC Q 1 Ask for total dollar amount at

N
close

#TABAD Q 1 Redial for authorization if 20%

N
greater than original
authorization

#TIPAS Q 1 Edit Tip Ask for Server: Y or N Y
#TPGEN Q 1 Enable Tip Guideline on

N
Receipt: Y or N

#TPGP1 N 2 Tip Guideline # 1 (15 percent) 15
#TPGP2 N 2 Tip Guideline # 2 (20 percent) 20

 2002 LinkPoint® International, Inc. 59 L3FRR31 Reference Manual

DOWNLOAD PARAMETERS

Account Range String Description

The L3FRR31 application supports a maximum of 24 account range settings. The
available field names range from #AR01 to #AR24. Each field permits the flexibility
required for the provider/user to establish low and high account ranges, account number
lengths, card type codes and various account level options.

The table below describes each segment of the account range parameter (#ARnn)
string.

Example: 000001.099999.00.00.00.00.00000

Segment Description

000001 Six-digit Low Account Range

. Separator

099999 Six-digit High Account Range

. Separator

00 Account number length

. Separator

00 Account number length

. Separator

00 Account number length

. Separator

00 Card type code

. Separator

0 AVS (Addr and Z ip Code)

option

0 Direct Marketing w/AVS

option
0 Purchasing Card option
0 Invoice number option
0 CVV2

Password Protect Settings

The field name for the manager’s password is #PSWD0. The field name #PSWD1 is
used to enable a password prompt for the transactions and functions as noted in the
table below.

#PSWD1: 000000000100100001000 (Where 0=NO 1=YES) the 22 positions correspond
to the following 22 transactions or functions:

 2002 LinkPoint® International, Inc. 60 L3FRR31 Reference Manual

DOWNLOAD PARAMETERS

Position Password Protects

1 Sale
2 ATM/Debit
3 Check
4 Void
5 Return
6 Review
7 Close (except on Auto Settle)
8 Authorization Only

9 Ticket Only
10 Manual Clear Batch
11 POS to POS Transfer
12 Technical Specification

Printout

13 Demonstration Mode

ON/OFF
14 Printer ON/OFF
15 Dial Prefix Entry
16 Dial Suffix Entry
17 View Merchant Information
18 Change Batch Number
19 View Last 3 Host Responses
20 View Last 3 Batches
21 Deposit Inquiry/Batch Update
22 Adjust

TeleCheck Check Service

The following Zontalk parameters (memory locations) are used when establishing either
the TeleCheck authorization only or the TeleCheck ECA check service using the
LinkPoint L3FRR31 application:

• #ECAPP — Primary TeleCheck ECA phone

• #ECASP — Secondary TeleCheck ECA phone

• #ECAAP — Primary TeleCheck Authorization Only Phone

• #ECAAS — Secondary TeleCheck Authorization Only Phone

• #ECAMS — Modem speed, default 1200 bps

• #ECACR — Check reader code, default Magtek 001

• #1CAMT — Maximum stored transactions in the batch file up to 999, default 300

• #PCHKR — Number of check receipts to print (0, 1, and 2). The first is with signature

if needed, default 0

• #ECARF — Return check fee, default $99.99

• #ECAPD — ECA Denial Questions Phone, default 1-800-697-9263

• #ECAPA — ECA Approval Questions Phone, default 1-800-366-2425

• #1CAMI — Merchant 1 ID assigned by the host

• #1CATI — Terminal ID for example 001

• #1ECAE — ECA Enable, default Y

 2002 LinkPoint® International, Inc. 61 L3FRR31 Reference Manual

DOWNLOAD PARAMETERS

• #1CAMP — Prompts Bitmap (see next section)

• #1KCAL — ECA Change Amount Limit, default 200000 = $2000.00

• #1KFLR — TeleCheck Id Floor Limit Amount, default 5000 = $50.00

• #1KFLP — TeleCheck Phone Floor Limit Amount, default 0 = $0.00

• #1CASA — ECA Address line – Street Y/N

• #1CACA — ECA Address line – City, State, and ZIP Y/N

• #1CAPR — ECA Custom Field Prompt, no default value

• #1CACT — ECA Custom Field Tag, default cTag

• #1CAMM — ECA Custom Field Tag min and max length in NNXX format, default 0000

TeleCheck Check Service Prompt Options

#1CAMP: 00000000000 (Where 0=NO and 1=YES) the eleven positions correspond to
the following eleven TeleCheck prompts and options, and are activated when TeleCheck
is activated:

Position Prompt

1 Cash back amount
2 Checkwriter’s Social Security

number

3 Check Type (PERSONAL /

BUSINESS)
4 Billing Control Number prompt
5 Product Code prompt
6 Checkwriter’s D.O.B. prompt
7 Checkwriter’s ZIP Code

prompt
8 Checkwriter’s initials prompt
9 Clerk Id prompt

10 Checkwriter’s Work Phone

prompt (preset to ‘0’ for ECA)

11 Checkwriter’s ID Exp. Date

prompt (preset to ‘0’ for ECA)

 2002 LinkPoint® International, Inc. 62 L3FRR31 Reference Manual

DOWNLOAD PARAMETERS

Split Dial Authorization Option for American Express and Discover Cards

The L3FRR31 application includes an option to permit merchants to obtain authorizations
for American Express and Discover cards through those respective hosts directly.

When the split-dial feature is enabled and authorizations are received for American
Express or Discover cards, the sale receipts will reflect the authorization codes
transmitted to the terminal by those hosts (not from the FDR host). The LinkPoint will
then capture a ticket only transaction for deposit during batch closure. The FDR host will
then transmit the electronically captured items to the respective hosts. American
Express and Discover are then normally responsible for merchant payment. Merchants
should contact their respective sales representative or service provider for further details
regarding participation in this program.

• AXOPT — Amex Split Dial Y or N

• AXPPN — Amex Secondary Phone Number

• AXTID — Amex Split Dial Terminal ID (The required format for FDR applications is:

“F1nnnnnnnnnn” where the “n’s” represent the merchant’s SE number.)

• DSOPT — Discover Split Dial Y or N

• DSPPN — Discover Primary Phone Number

• DSTID — Discover Split Dial Terminal ID (This must be obtained directly from

Discover/NOVUS.)

SprintNet

In addition to the existing 800 and 950 access phone numbers, the L3FRR31 application
also accommodates the use of SprintNet local access numbers. When using SprintNet
phone numbers, the required login code “N” ([ALPHA] [÷]) must also be programmed into
the phone number fields directly after the phone number itself. The “N” code must not be
placed into the dial prefix or suffix fields. This affects the following parameters:

• PCPNC — Host Primary Close Phone Number (e.g., 9501324N)

• PPNC — Host Primary Phone Number (e.g., 9501324N)

• SCPNC — Host Secondary Close Phone Number (e.g., 18002289074N)

• SPNC — Host Secondary Phone Number (e.g., 18002289074N)

 2002 LinkPoint® International, Inc. 63 L3FRR31 Reference Manual

DIAL STRING CODES

DIAL STRING CODES

DIAL STRING CODES SPECIFIC TO LINKPOINT TERMINALS

The following table contains a list of codes and their uses for special telephone dialing
circumstances. These can be keyed directly into the locations reserved for entering
telephone numbers, dial prefixes and suffixes.

CODE DESCRIPTION ENTRY POSITION

- Hyphen: One (1) second pause Where the pause is required
, Comma: Two (2) second pause Where the pause is required

Y Additional dial tone required Where the dial tone is

required

L Location in dial string to open the dial tone

listen window

M Indicates the presence of multiple terminals

using same phone; must be in dial string of
each terminal

P Used only when the ‘M’ code is supplied and

there is a dial prefix. When this code is
present, the “listening” of sound energy
between tone digits is suppressed until the
position of the ‘P’ code is reached. This
code is used in the multi-terminal same-line
setup where a second dial tone is produced
after a dial prefix. If the ‘P’ code is not used,
then the second dial tone will supply enough
energy even though it may appear as if a
different terminal is dialing.

S A ‘.2’ second pause Where the pause is required

T Listens for energy between dialing each

digit. This is only used with the ‘M’ code.

U If this character is NOT supplied anywhere

in the dial string, then a line status test of
‘line busy’ will cause a return code of ‘6’ to
the application, and a “no-dial-tone”
condition will return a ‘7’ to the application. If
the ‘U’ code is supplied in the dial string,
then both “line busy” and “no-dial-tone”
conditions will return a ‘6’ to the application,
and ‘7’ will never be returned to the
application.

V Suppresses LINE STATUS TEST Anywhere in dial string

W Skips dial tone requirement Anywhere in dial string

X Slow dial speed: 100 milliseconds on/off Anywhere in dial string

The point at which the
terminal needs to check for
tone
Anywhere in dial string

Where the “listening” is to be
enabled

Anywhere in dial string
Anywhere in dial string

 2002 LinkPoint® International, Inc. 64 L3FRR31 Reference Manual

BASIC OPERATION

BASIC OPERATION

The LinkPoint terminals have ten (10) transaction keys. Seven of these keys are located
directly below the terminal display and are labeled [VOID], [SALE], [ATM/DEBIT],
[CHECK], [REVIEW], [CLOSE] and [RETURN]. The other three transaction keys are
located to the right of the numbered keys, the [÷] (PRINT) key, [x] (AUTH ONLY) key and
the [-] (OFFLINE) key. These ten keys are used to perform the various dedicated
standard retail transactions. Transactions can be initiated any time the terminal is in the
idle state (i.e., displays the READY message).

1. Check the display for the READY message. If it is not displayed, press [CLEAR] to
cancel the current operation and display the READY message.

2. Press the desired transaction key to begin the transaction.

3. Follow the instructions given by the prompts on the display panel to complete the
transaction.

4. Press [CLEAR] to return to the READY message when the transaction is completed
(the terminal is programmed to return to idle in one minute).

Using The Card Reader

1. Check the display for the READY message. If it is not displayed, wait until the current
operation has ended and then press [CLEAR] to return to the READY message.

2. Initiate the correct transaction type (i.e., press [SALE] to initiate a sale).

3. Insert the credit or debit card into the rear of the card reader slot with the magnetic
stripe facing down and away from the keypad (see Figure 12 on page 12).

4. Slide the card through the slot without stopping. If the terminal beeps, check the
position of the magnetic stripe and slide the card through the slot again. If the beep
persists, the card may be damaged. Type the account number directly on the keypad.

5. Complete the transaction by following the display messages.

The Calculator

The LinkPoint terminals include a built-in calculator capable of performing simple
arithmetic calculations that can be either viewed or printed. To access the calculator,
from the idle prompt (READY message) press [0], then press the desired numeral and
associated math symbols and press [ENTER] to obtain the result. To print the
calculations, you must press the [BACKSPACE] key to clear the calculator screen, then
the right [?] key to activate the printer function. For example, to calculate and view
(without printing) the result of the sum of two plus two: press [2] [+] [2] [ENTER] and the
terminal will display the sum, in this case “4.” To calculate and print the result of the sum
of two plus two: press [2], press [BACKSPACE], press the right [?] key, press [2] [+] [2]
[ENTER] and the terminal will print the calculations. It may be necessary to press the
printer paper advance key for a better view of the printout. For a decimal point, press the
[*] key.

 2002 LinkPoint® International, Inc. 65 L3FRR31 Reference Manual

LOCAL FUNCTIONS

LOCAL FUNCTIONS

ENTER 40: View Last Three Responses From Host

To view the host responses (approved, declined, etc.) from the most recent three
transaction attempts, follow the procedures below.

Display Message Operator Action

_____READY XXX

JAN-03-00 MON 12:00P

[?] [?] [?]

FUNCTION

__

[?] [?] [?]

ENTER PASSWORD -

[?] [?] [?]

(optional)

HOST RESPONSE 1:
Approved XXXXXX

[?] [?] [?]

HOST RESPONSE 2:
Approved XXXXXX

[?] [?] [?]

Press [ENTER].

Key in [4][0] and press [ENTER] to view the most
recent response from the host.

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER].

Press [ENTER] to view the second most recent response
from the host.

Press [ENTER] to view the third most recent response
from the host.

HOST RESPONSE 3:
Approved XXXXXX

[?] [?] [?]

ENTER 41: Printer Enable

To enable or disable the printer follow the instructions outlined below.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON 12:00P

[?] [?] [?]

Display Message Operator Action

 2002 LinkPoint® International, Inc. 66 L3FRR31 Reference Manual

Press [ENTER] to again view the most recent response

or press [CLEAR] to escape.

Press [ENTER].

LOCAL FUNCTIONS

FUNCTION
_

Key in [4] [1] and press [ENTER].

[?] [?] [?]

ENTER PASSWORD ---
_

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER].

[?] [?] [?]

(optional)

PRINTER ENABLE?

YES NO

Press the left [?] key to enable the printer or press the
right [?] key to disable the printer.

[?] [?] [?]

CHANGE ACCEPTED

Terminal returns to the idle prompt.

[?] [?] [?]

ENTER 42: Dial Prefix (PABX)

To enter, view or change the current PABX dial prefix that the terminal dials before
connecting with the host.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON 12:00P

Press [ENTER].

[?] [?] [?]

FUNCTION

_

Key in [4][2] and press [ENTER].

[?] [?] [?]

ENTER PASSWORD -

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER].

[?] [?] [?]

(optional)

ENTER DIAL PREFIX
_

Key in the necessary prefix for the terminal to dial out and
press [ENTER].

[?] [?] [?]

 2002 LinkPoint® International, Inc. 67 L3FRR31 Reference Manual

LOCAL FUNCTIONS

Display Message Operator Action

CHANGE ACCEPTED

Terminal returns to the idle prompt.

[?] [?] [?]

ENTER 43: Dial Suffix

To enter, view, or change any dial suffix. This would be used for situations in which a dial
out password is required or when post-dial delays are necessary.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Press [ENTER].

[?] [?] [?]

FUNCTION

_

Key in [4][3] and press [ENTER].

[?] [?] [?]

ENTER PASSWORD -

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER].

_

[?] [?] [?]

ENTER DIAL SUFFIX

Key in the desired suffix for the terminal to dial and
press [ENTER].

_

[?] [?] [?]

CHANGE ACCEPTED

Terminal returns to the idle prompt.

[?] [?] [?]

ENTER 44: View Last Three Batches

This procedure allows information about the three most recent batches to be reviewed;
the displayed information includes: date, total, and number of items.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Press [ENTER].

[?] [?] [?]

 2002 LinkPoint® International, Inc. 68 L3FRR31 Reference Manual

Display Message Operator Action

LOCAL FUNCTIONS

FUNCTION
_

Key in [4][4] and press [ENTER].

[?] [?] [?]

ENTER PASSWORD -

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER]. (This prompt is

[?] [?] [?] optional.)

(optional)

# 1 $

0.00/000
01/01/00
00:00

The following information will display batch number,
batch total, number of items, date and time batch closed.

[?] [?] [?] Press [ENTER] to view additional batch information.

ENTER 45: Demo Mode Enable/Disable

To enable/disable the terminal’s demonstration mode follow the procedures outlined
below. The demo mode enables users to experiment with the different LinkPoint features
without processing credit cards. To continue the demonstration after any message
display, simply press [ENTER].

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Press [ENTER].

[?] [?] [?]

FUNCTION
_

Key in [4][5] and press [ENTER].

[?] [?] [?]

ENTER PASSWORD
_

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER]. (This prompt is

[?] [?] [?] optional.)

(optional)

DEMO MODE?

YES NO

Press the left [?] key to enable the demo mode or press
the right [?] key to disable the demo mode.

[?] [?] [?]

CHANGE ACCEPTED

Terminal returns to the idle prompt.

[?] [?] [?]

 2002 LinkPoint® International, Inc. 69 L3FRR31 Reference Manual

LOCAL FUNCTIONS

ENTER 46: Technical Specification Printout

This terminal function will print the terminal’s settings. To print the current technical
specifications follow the procedures outlined below.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Press [ENTER].

[?] [?] [?]

FUNCTION

__

Key in [4][6] and press [ENTER].

[?] [?] [?]

ENTER_PASSWORD_

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER]. (This prompt is

_

[?] [?] [?] optional.)

(optional)

SPECS CARD
RGS
| |

Press the left [? ] key to print the set up report. Press the
right [? ] key for a report of account range settings.

[? ] [? ] [? ]

ENTER 47: Batch Number Setting

To change the current batch number follow the procedures outlined below. This function
should be used only under proper supervision.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Press [ENTER].

[?] [?] [?]

FUNCTION
__

Key in [4][7] and press [ENTER].

[?] [?] [?]

ENTER PASSWORD
_

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER]. (This prompt is

[?] [?] [?] optional.)

(optional)

 2002 LinkPoint® International, Inc. 70 L3FRR31 Reference Manual

Display Message Operator Action

[

?] [?] [?]

pressing [ENTER].

LOCAL FUNCTIONS

CURRENT BATCH#: 0

This screen appears briefly before switching to the next
screen.

[?] [?] [?]

NEW BATCH # _ Key in the new one digit batch number ([0] - [9]) and

press [ENTER]. The terminal returns to the idle prompt.

[?] [?] [?]

ENTER 48: View Merchant ID, View or Change Device ID, Phone Numbers

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Press [ENTER].

[?] [?] [?]

FUNCTION

__

Key in [4][8] and press [ENTER].

[?] [?] [?]

ENTER_PASSWORD_-

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER].

[?] [?] [?]

(optional)

MERCHANT ID
XXXXXXXXXXXXXX

Press [ENTER] to continue.

[?] [?] [?]

DEVICE ID
XXXX_

Either press [ENTER] to continue to the next prompt or
change the current ID by keying-in a new 1-4 digit ID and

Note: This cannot be changed unless the batch is empty.

PRIMARY PHONE #_
XXXXXXX

[?] [?] [?]

Either press [ENTER] to continue to the next prompt or
change the current phone number by keying-in the

new host phone number and pressing [ENTER]. This can
be changed even with an open batch.

 2002 LinkPoint® International, Inc. 71 L3FRR31 Reference Manual

LOCAL FUNCTIONS

Display Message Operator Action

SECONDARY PHONE#_
XXXXXXX

[?] [?] [?]

Either press [ENTER] to go to the next prompt or change
this by keying-in the new host phone number and

pressing [ENTER]. This field may be changed even with
an open batch.

PRIMARY CLOSE #
XXXXXXX

[?] [?] [?]

Either press [ENTER] to go to the next prompt or change
this by keying-in the new host phone number and

pressing [ENTER]. This field may be changed even with
an open batch.

SECONDARY CLOSE #
XXXXXXXXXXX

[?] [?] [?]

Either press [ENTER] to go to the next prompt or change
this by keying-in the new host phone number and

pressing [ENTER]. This field may be changed even with
an open batch. Press [CLEAR] to return to the idle
prompt.

ENTER 49: Clear Batch

To clear the current batch follow the procedures outlined below.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Press [ENTER].

[?] [?] [?]

FUNCTION

__

Key in [4][9] and press [ENTER].

[?] [?] [?]

ENTER_PASSWORD_-

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER]. (This prompt is

_

[?] [?] [?] optional.)

(optional)

CLEAR CURRENT BATCH_

YES
NO

Press either the left [? ] key to clear the batch or the right
[? ] key to exit the function.

[?] [?] [?]

BATCH_CLEARED_

Press [CLEAR] to return to the idle prompt.

[?] [?] [?]

 2002 LinkPoint® International, Inc. 72 L3FRR31 Reference Manual

LOCAL FUNCTIONS

ENTER 50: Deposit Inquiry

To view the last host-processed batch, follow the procedures below.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

[?] [?] [?]

FUNCTION
__

[?] [?] [?]

ENTER PASSWORD -
_

[?] [?] [?]

(optional)

DEPOSIT UPDATE
| |

[?] [?] [?]

DEPOSIT INQUIRY
DIALING…

[?] [?] [?]

DEPOST INQUIRY
CONNECTED!

[?] [?] [?]

Press [ENTER].

Key in [5][0] and press [ENTER].

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER].

Press the left [? ] key to perform an inquiry.

The terminal dials out.

Please wait—the terminal is communicating with the
host.

DEPOSIT INQUIRY
RECEIVING…

[?] [?] [?]

APPROVAL 0000000

[?] [?] [?]

 2002 LinkPoint® International, Inc. 73 L3FRR31 Reference Manual

The terminal receives the response from the host.

The terminal will print the last response.

LOCAL FUNCTIONS

ENTER 50: Update Host

To update the host system with offline transaction in the open batch, follow the
procedures below.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

[?] [?] [?]

FUNCTION
__

[?] [?] [?]

ENTER PASSWORD -
_

[?] [?] [?]

(optional)

DEPOSIT UPDATE
| |

[?] [?] [?]

UPDATING HOST
DIALING

[?] [?] [?]

Press [ENTER].

Key in [5][0] and press [ENTER].

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER].

Press the right [?] key under UPDATE to update the
host.

The terminal dials the host.

UPDATING HOST
CONNECTED!

Please wait—the terminal is communicating with the
host.

[?] [?] [?]

UPDATING HOST
TRANSMITTING…

The terminal transmits the information to the host.

[?] [?] [?]

UPDATING HOST
RECEIVING… _

Please wait…

[?] [?] [?]

UPDATE COMPLETE

Once the update is complete, press [CLEAR].

[?] [?] [?]

 2002 LinkPoint® International, Inc. 74 L3FRR31 Reference Manual

LOCAL FUNCTIONS

ENTER 51: Print Last 10 Batches

To receive a printout of the 10 batch amounts, follow the procedures below.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Press [ENTER].

[?] [?] [?]

FUNCTION
__

Key in [5][1] and press [ENTER].

[?] [?] [?]

ENTER PASSWORD -
_

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER].

[?] [?] [?]

(optional)

FUNCTION
Print Batch Info

Please wait for the printout.

[?] [?] [?]

ENTER 52: Terminal Keyboard Lock

Please follow the procedure below to lock the terminal keyboard.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Press [ENTER].

[?] [?] [?]

FUNCTION
__

Key in [5][2] and press [ENTER].

[?] [?] [?]

ENTER PASSWORD -
_

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER].

[?] [?] [?]

(optional)

 2002 LinkPoint® International, Inc. 75 L3FRR31 Reference Manual

LOCAL FUNCTIONS

Display Message Operator Action

ENTER PASSWORD
TO LOCK TERM

Key in [1] [2] [3] [1] [2] [3] and press [ENTER].

[?] [?] [?]

ENTER PASSWORD
TO UNLOCK TERM

The terminal will remain in this mode until the
password is entered again. To unlock, key in [1] [2] [3]

[?] [?] [?] [1] [2] [3] and press [ENTER].

ENTER 53: Second Receipt Copy Printout

To either enable or disable printing a customer copy of a transaction receipt, follow the
procedures below.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Press [ENTER].

[?] [?] [?]

FUNCTION
__

Key in [5][3] and press [ENTER].

[?] [?] [?]

ENTER PASSWORD -
_

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER].

[?] [?] [?]

(optional)

PROMPT FOR 2ND COPY?
YES NO

[?] [?] [?]

Press either the left [? ] key to prompt for a second
receipt copy or the right [? ] key to not prompt for a
second copy and exit the function.

ENTER 98: Program Name And Revision Information

To review the name and the last revision date of the program currently loaded into the
LinkPoint terminal, please follow the procedure below.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Press [ENTER].

[?] [?] [?]

Display Message Operator Action

 2002 LinkPoint® International, Inc. 76 L3FRR31 Reference Manual

LOCAL FUNCTIONS

FUNCTION
__

Key in [9][8] and press [ENTER].

[?] [?] [?]

Prm Name/Date
L3FRR31 01/05/01

The terminal will display the name and last revision
date of the program currently loaded into the terminal.

[?] [?] [?]

ENTER 99: Application Version And Download Information

To review the application version and the date the last terminal download took place,
please follow the procedure below.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Press [ENTER].

[?] [?] [?]

FUNCTION
__

Key in [9][9] and press [ENTER].

[?] [?] [?]

App Version
v 3.x 12/23/00

[?] [?] [?]

The terminal will display the name and last revision
date of the program currently loaded into the terminal.

 2002 LinkPoint® International, Inc. 77 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

RETAIL STANDARD KEY OPERATIONS

Retail transactions are transactions that all personnel can perform. These transactions
include sale, debit sale, return, void, ticket only, authorization only and close batch.
Standard retail credit and debit card, direct marketing and purchasing card program are
supported.

The LinkPoint READY message estimates the number of transactions that can be
performed before the batch is full. For example, READY 30 indicates there is space to
store approximately 30 more transactions in the current batch. Overflowing the terminal
with transactions can compromise data integrity.

When the memory is full, the screen displays “MUST CLOSE BATCH BEFORE
CONTINUING” and no further transactions can be stored until the batch is closed and the
memory is cleared from the terminal. This is a safety feature that advises the merchant
to close the batch when the batch is almost full.

The procedures for each transaction type include most optional prompts. The options are
designated with the note “(optional)” directly below the displayed message. Depending on
the user’s needs, they may be enabled or disabled.

Retail Gratuity Feature

The L3FRR31 application also includes functionality for non-restaurant businesses, such
as beauty salons, etc., to accept and process gratuities (tips) with their credit card
transactions. By downloading this application with the #RTIP parameter enabled to “Y”
(YES), the [+] key labeled [ADJUST] can then be used to add gratuities to the transaction
amounts. Generally, for non-restaurant environments the tip calculation percentage
(#DATIP parameter) should be set to ‘10’ rather than the standard ’20’ percent. With the
retail tip feature enabled, the terminal sends transactions to the FDR host in a retail
format, but the receipts and reports incorporate the TIP features.

 2002 LinkPoint® International, Inc. 78 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

Key Name Explanation

[SALE] Obtains credit card authorization and captures the transaction for

later deposit.

[ATM/DEBIT] Obtains ATM/debit card authorization and captures the transaction

for later deposit.

[RETURN] ] Initiates a return/credit.

[X] (AUTH ONLY) Used to authorize a transaction without ticket capture.

[−] (OFFLINE) TICKET ONLY Captures a previously authorized transaction.

[VOID] Voids any captured transaction in an open batch.

[CHECK] Initiates a request for a check authorization.

[REVIEW] Used to review or print information about captured transaction

details and/or totals prior to batch close.

[÷] (PRINT) REPRINT Prints a duplicate copy of a captured transaction.

[CLOSE] Closes the terminal batch and initiates the deposit of funds.

 2002 LinkPoint® International, Inc. 79 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

SALE

A sale is a monetary transaction that transfers funds from a cardholder’s credit line to the
merchant’s bank account. This transaction is the normal procedure used to authorize and
capture a credit card sale for later deposit.

Retail Credit Card Sale — Swipe

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

[?] [?] [?]

ENTER PASSWORD -

[?] [?] [?]

(optional)

1)
MERCH1

<- YES ->
[?] [?] [?]

(optional)

ENTER LAST 4 DIGITS
_

[?] [?] [?]

(optional)

Slide the card through the card reader.

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER].

In multiple merchant programs, the user must choose
the correct merchant account to process a transaction.

The different merchant account numbers are assigned
a one digit number within the terminal. If the correct
one digit number appears, press the middle [?] key
to continue processing. If the correct one digit number
does not appear, press either the left or right [?] key
until the correct one digit number does appear.

Key in the last four digits of the account number and
press [ENTER].

XXXXXXXXXXXXXXXX

[?] [?] [?]

(optional)

 2002 LinkPoint® International, Inc. 80 L3FRR31 Reference Manual

Card number will appear, please confirm that the card
number displayed matches the number printed on the

credit card. If the numbers match, press [ENTER].

RETAIL STANDARD KEY OPERATIONS

Display Message Operator Action

RECURRING PAYMENT?

YES NO

If the transaction is a recurring transaction, press the
left [?] key, if not, press the right [?] key.

[?] [?] [?]

NOTE: A recurring transaction is one that the merchant

VISA
SALE
OPER ID

Key in the operator ID (up to four numeric characters)
and press [ENTER] or simply press [ENTER] to skip

[?] [?] [?] this field.

(optional)

SALE AMOUNT

$0.00

Key in the amount of the sale without the decimal,
then press [ENTER].

[?] [?] [?]

TAX AMOUNT

$0.00

Key in the tax amount and press [ENTER].

[?] [?] [?]

(optional)

repeats on a regular basis, such as a charge for
a monthly membership fee. Choosing this option
flags the transaction as a recurring payment
only; it will not repeat the transaction
automatically.

INVOICE NUMBER?
_

Key in the invoice number (up to eight alphanumeric
characters) and press [ENTER] or simply press

[?] [?] [?] [ENTER] to skip this field.

(optional)

Terminal displays

several messages

AUTH/TKT XXXXXX

Please wait — the terminal is communicating with the
host computer.

If the transaction is approved, the printer (if available)
prints a receipt of the transaction. After the printing

[?] [?] [?] stops, either press [CLEAR] to return to the READY

message or press [ENTER] to print another receipt
copy, if necessary. If a call center message appears,
however, see the CALL CENTER display screen
below.

 2002 LinkPoint® International, Inc. 81 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

Display Message Operator Action

PRINT CUST COPY
TEAR NOW, PRESS ENTER

Please wait for the merchant copy of the receipt to
print. Tear the receipt copy along the serrated edge

[?] [?] [?] of the printer and either press [ENTER] to print the

(optional)

customer receipt copy or [CLEAR] to exit the
function.

Call Center Procedures

Display Message Operator Action

CALL CENTER

See the following messages:

[?] [?] [?]

(optional)

Switches to Display Below

If these prompts appear, the terminal will disconnect

CALL VOICE CENTER

XXXXXXXXXX

and you must call the displayed phone number to
obtain an authorization number to complete the

[?] [?] [?] transaction.

(optional)

Alternates w/Display Below

After receiving the authorization number from the
voice authorization center, press [ENTER] when you

CALL VOICE CENTER

Press ENTER to cont

are ready to complete the transaction.

[?] [?] [?]

(optional)

AUTH CODE

When you receive the authorization number by phone,
key-in the number, press [ENTER] and wait for the

[?] [?] [?]

(optional)

receipt to print. If an authorization number is not issued,
press [CLEAR] to return to the idle prompt. You may
then request another card or a different form of
payment.

PRINT CUST COPY
TEAR NOW, PRESS ENTER

Please wait for the merchant copy of the receipt to
print. Tear the receipt copy along the serrated edge

[? ] [? ] [? ] of the printer and either press [ENTER] to print the

(optional)

customer receipt copy or [CLEAR] to exit the
function.

 2002 LinkPoint® International, Inc. 82 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

Credit Card Sale — Manual Entry with Card Verification Value

Card Verification Value (CVV2) is a number that appears on the back of the customer’s
VISA and MasterCard after the account number. Requiring this number to be entered
during manual entry transactions provides an extra level of fraud protection.

Display Message Operator Action

_____READY XXX

JAN-03-00_MON_12:00P

Press the key labeled [SALE].

[?] [?] [?]

ENTER PASSWORD -

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER].

[?] [?] [?] (This prompt is optional.)

(optional)

1)
MERCH1

<- YES ->
[?] [?] [?]

(optional)

In multiple merchant programs, the user must choose
the correct merchant account to process a transaction.

The different merchant account numbers are assigned
a one digit number within the terminal. If the correct
one digit number appears, press the middle [?] key
to continue processing. If the correct one digit number
does not appear, press either the left or right [?] key
until the correct one digit number does appear.

SALE:
ENTER ACCOUNT #

Key in the cardholder’s account number and press
[ENTER].

[?] [?] [?]

VISA
SALE
EXPIRY DATE? (MMYY)

[?] [?] [?] then press [ENTER].

ENTER CVV2
INDICATOR…

[?] [?] [?]

(optional)

0=BYPASS CVV2
1=CVV2 PRESENT

[?] [?] [?]

 2002 LinkPoint® International, Inc. 83 L3FRR31 Reference Manual

Key in the four-digit expiration date using two digits
each for month and year (e.g., 0101 for January 2001)

Press one of the keys from the list below:

[0] = to bypass CVV2 prompt; [1] = to enter CVV2
value;

RETAIL STANDARD KEY OPERATIONS

Display Message Operator Action

Alternates w/Display Below

2=CVV2 ILLEGIBLE
9=CVV2 NOT ON CARD

[?] [?] [?]

ENTER CVV2 VALUE

[?] [?] [?]

RECURRING PAYMENT?

YES NO

[?] [?] [?]

PHONE ORDER?
YES NO

[?] [?] [?]

[2] = if CVV2 value is illegible; [9] = if credit card has
no printed CVV2 value

If you chose [1], key in the CVV2 number on the back
of the credit card and press [ENTER].

If the transaction is a recurring transaction, press the
left [?] key, if not, press the right [?] key.

NOTE: A recurring transaction is one that the merchant

repeats on a regular basis, such as a charge
for a monthly membership fee. Choosing this
option flags the transaction as a recurring
payment only; it will not repeat the transaction
automatically.

Press the left [?] key if the order was received by
phone or press the right [?] key if it was not.

CARD PRESENT?
YES NO

Press the left [?] key if the credit card is present
or press the right [?] key if it is not.

[?] [?] [?]

IMPRINT REQUIRED…
IF CARD IS PRESENT!

If a card is present, make an imprint of the card with a
manual imprinter. Press [ENTER] to continue.

[?] [?] [?]

OP ID
_

Key in the operator ID (up to four numeric
characters) and press [ENTER] or simply press

[?] [?] [?] [ENTER] to skip this field.

(optional)

SALE AMOUNT

$0.00

Key in the amount of the sale without the decimal and
press [ENTER].

[?] [?] [?]

 2002 LinkPoint® International, Inc. 84 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

Display Message Operator Action

TAX AMOUNT

$0.00

Key in the tax amount and press [ENTER].

[?] [?] [?]

(optional)

INVOICE NUMBER?
_

[?] [?] [?]

(optional)

Terminal displays

several messages

AUTH/TKT XXXXXX

Key in the invoice number (up to eight alphanumeric
characters) and press [ENTER] or simply press

[ENTER] t

o skip this field.

Please wait — the terminal is communicating with the
host computer.

If the transaction is approved, the printer (if available)
prints a receipt of the transaction. After the printing

[?] [?] [?] stops, either press [CLEAR] to return to the READY

message or press [ENTER] to print another receipt
copy, if necessary. If a call center message appears,
however, see the CALL CENTER display screen
below.

PRINT CUST COPY
TEAR NOW, PRESS ENTER

Please wait for the merchant copy of the receipt to
print. Tear the receipt copy along the serrated edge

[?] [?] [?] of the printer and either press [ENTER] to print the

(optional)

customer receipt copy or [CLEAR] to exit the
function.

Call Center Procedures

Display Message Operator Action

CALL CENTER

See the messages below:

[? ] [? ] [? ]

(optional)

Switches to Display Below

If these prompts appear, the terminal will disconnect

CALL VOICE CENTER

XXXXXXXXXX

and you must call the displayed phone number to
obtain an authorization number to complete the

[? ] [? ] [? ] transaction.

(optional)

Display Message Operator Action

 2002 LinkPoint® International, Inc. 85 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

Alternates w/Display Below

CALL VOICE CENTER

Press ENTER to cont

After receiving the authorization number from the
voice authorization center, press [ENTER] when you

[? ] [? ] [? ] are ready to complete the transaction.

(optional)

AUTH CODE

When you receive the authorization number by phone,
key-in the number, press [ENTER] and wait for the

[? ] [? ] [? ]

(optional)

receipt to print. If an authorization number is not issued,
press [CLEAR] to return to the idle prompt. You may
then request another card or a different form of
payment.

PRINT CUST COPY
TEAR NOW, PRESS ENTER

Please wait for the merchant copy of the receipt to
print. Tear the receipt copy along the serrated edge

[? ] [? ] [? ] of the printer and either press [ENTER] to print the

(optional)

customer receipt copy or [CLEAR] to exit the
function.

*NOTE: Codes only appear on VISA transactions.

 2002 LinkPoint® International, Inc. 86 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

The finished merchant copy of the credit card sale receipt will look like this:

SALE RECEIPT

RETAIL

CROSSROADS MEGA-MALL

123 MAIN STREET

ANYWHERE, USA 12345

PHONE: (XXX) XXX-XXXX

FAX: (XXX) XXX-XXXX

MERCHANT ID………………..: XXXXXXXXXXXXXXXX
DEVICE ID……………………..: XXXX
Item:001 VISA SALE / SWIPED
Acct: XXXXXXXXXXXXXX EXP: 0109

INVOICE…..……………………: XXXX

SALE $ 10.00
TAX $ 2.50
TOTAL $ 12.50

X______________________________________________

JOHN DOE

–Transaction type specification

–Customized header (up to 6 lines)

–Merchant ID
–Device (Terminal) ID

–Item number, card and trans. type*,

entry method, card number, expiration
date (if swiped month and year are
reversed)

–Invoice number (optional)

–Purchase amount
–Tax (optional)

–Total amount

–Cardholder’s signature
–Cardholder’s name

I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO

CARD ISSUER AGREEMENT

(MERCHANT AGREEMENT IF RETURN)

COME AGAIN!

DATE: 01/03/00 TIME: 12:00P

RESPONSE………………..: APPROVED XXXXXX M

TOP COPY-MERCHANT

–Cardholder agreement

–Custom message

–Date and time of transaction
–Response from host including the

CVV2 response code (if keyed)

*Please note that for a completed call

center response, the transaction type
heading will print SALE, but the
transaction description will print TKTO
(ticket only).

 2002 LinkPoint® International, Inc. 87 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

The finished customer copy* of the credit card sale receipt will look like this:

SALE RECEIPT

RETAIL

CROSSROADS MEGA-MALL

123 MAIN STREET

ANYWHERE, USA 12345

PHONE: (XXX) XXX-XXXX

FAX: (XXX) XXX-XXXX

MERCHANT ID………………..: XXXXXXXXXXXXXXXX
DEVICE ID……………………..: XXXX
Item:001 VISA SALE / SWIPED
Acct: XXXXXXXXXXXXXX EXP: 0109

INVOICE…..……………………: XXXX

SALE $ 10.00
TAX $ 2.50
TOTAL $ 12.50

I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO

CARD ISSUER AGREEMENT

(MERCHANT AGREEMENT IF RETURN)

–Transaction type specification

–Customized header (up to 6 lines)

–Merchant ID
–Device (Terminal) ID

–Item number, card and trans. type*,

entry method, card number, expiration
date (if swiped month and year are
reversed)

–Invoice number (optional)

–Purchase amount
–Tax (optional)

–Total amount

–No Cardholder signature line

–Cardholder agreement

COME AGAIN!

DATE: 01/03/00 TIME: 12:00P

RESPONSE………………..: APPROVED XXXXXX M

BOTTOM COPY-CUSTOMER

–Custom message

–Date and time of transaction
–Response from host including the

CVV2 response code (if keyed)

*Please note that for a completed call
center response, the transaction type
heading will print SALE, but the
transaction description will print TKTO
(ticket only).

*NOTE: If the masking parameters are not activated, both merchant and customer

copies of the receipt will look identical.

 2002 LinkPoint® International, Inc. 88 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

Credit Card Sale — Manual Entry with Direct Marketing/AVS prompts

The Address Verification Service (AVS) provides the direct marketing merchant with one
measure of security by verifying that the account number presented actually belongs to
the individual who is placing the order.

Card Verification Value (CVV2) is a number that appears on the back of the customer’s
VISA and MasterCard after the account number. Requiring this number to be entered
during manual entry transactions provides an extra level of fraud protection.

Display Message Operator Action

READY XXX

JAN-03-00_MON 12:00P

[?] [?] [?]

ENTER PASSWORD -

[?] [?] [?]

(optional)

1)
MERCH1

<- YES ->
[?] [?] [?]

(optional)

SALE:
ENTER ACCOUNT #

[?] [?] [?]

Press the key labeled [SALE].

If prompted, key in the password (the default is
[1][2][3][1][2][3]) and press [ENTER].

In multiple merchant programs, the user must choose
the correct merchant account to process a transaction.

The different merchant account numbers are assigned
a one digit number within the terminal. If the correct
one digit number appears, press the middle [?] key
to continue processing. If the correct one digit number
does not appear, press either the left or right [?] key
until the correct one digit number does appear.

Key in the cardholder’s account number and press
[ENTER].

VISA
SALE
EXPIRY DATE? (MMYY)

[?] [?] [?] then press [ENTER].

ENTER CVV2
INDICATOR…

[?] [?] [?]

(optional)

 2002 LinkPoint® International, Inc. 89 L3FRR31 Reference Manual

Key in the four-digit expiration date using two digits
each for month and year (e.g., 0101 for January 2001)

Press one of the keys from the list below:

RETAIL STANDARD KEY OPERATIONS

Display Message Operator Action

0=BYPASS CVV2
1=CVV2 PRESENT

[?] [?] [?]

Alternates w/Display Below

2=CVV2 ILLEGIBLE
9=CVV2 NOT ON CARD

[?] [?] [?]

ENTER CVV2
ON BACK OF CARD

[?] [?] [?]

YES NO

[?] [?] [?]

[0] = to bypass CVV2 prompt; [1] = to enter CVV2
value;

[2] = if CVV2 value is illegible; [9] = if credit card has
no printed CVV2 value

If you chose [1], key in the CVV2 number on the back
of the credit card and press [ENTER].

If the transaction is a recurring transaction, press the
left [?] key, if not, press the right [?] key.

NOTE: A recurring transaction is one that the merchant

repeats on a regular basis, such as a charge
for a monthly membership fee. Choosing this
option flags the transaction as a recurring
payment only; it will not repeat the transaction
automatically.

PHONE ORDER?
YES NO

Press the left [?] key if the order was received by
phone or press the right [?] key if it was not.

[?] [?] [?]

(optional)

CARD PRESENT?
YES NO

Press the left [?] key if the credit card is present
or press the right [?] key if it is not.

[?] [?] [?]

IMPRINT REQUIRED…
IF CARD IS PRESENT!

If a card is present, make an imprint of the card with
a manual imprinter. Press [ENTER] to proceed.

[?] [?] [?]

OP ID
_

Key in the operator ID (up to four numeric
characters) and press [ENTER] or simply press

[?] [?] [?] [ENTER] to skip this field.

(optional)

 2002 LinkPoint® International, Inc. 90 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

Display Message Operator Action

SALE AMOUNT

$0.00

Key in the amount of the sale without the decimal
and press [ENTER].

[?] [?] [?]

TAX AMOUNT

$0.00

Key in the tax amount and press [ENTER].

[?] [?] [?]

(optional)

INVOICE NUMBER?

Key in the invoice number (up to eight alphanumeric
characters) and press [ENTER] or simply press

[?] [?] [?]

(optional)

ORDER NUMBER?

[ENTER]

Key in order number (up to 25 alphanumeric

to skip this field.

characters) press [ENTER].

[?] [?] [?]

AVS ADDRESS?

Key in the customer’s numeric address (up to five
digits) and press [ENTER]. For example, to enter the

[?] [?] [?] address “123 Main St. #4,” key in “1234.”

AVS ZIP CODE?

Key in the customer’s five- or nine-digit Zip Code and
press [ENTER].

[?] [?] [?]

Terminal displays

several messages

AUTH/TKT XXXXX YM

Please wait — the terminal is communicating with the
host computer.

When the transaction is approved, the terminal
displays the authorization, AVS, CVV2 codes and the

[?] [?] [?]

printer (if available) prints a receipt of the transaction.
Press [CLEAR] to return to the idle prompt.

PRINT CUST COPY
TEAR NOW, PRESS ENTER

Please wait for the merchant copy of the receipt to
print. Tear the receipt copy along the serrated edge

[?] [?] [?] of the printer and either press [ENTER] to print the

(optional)

customer receipt copy or [CLEAR] to exit the
function.

 2002 LinkPoint® International, Inc. 91 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

Call Center Procedures

Display Message Operator Action

CALL CENTER

[See the messages below]

[? ] [? ] [? ]

(optional)

Switches to Display Below

If these prompts appear, the terminal will disconnect

CALL VOICE CENTER

XXXXXXXXXX

and you must call the displayed phone number to
obtain an authorization number to complete the

[? ] [? ] [? ] transaction.

(optional)

Alternates w/Display Below

CALL VOICE CENTER

Press ENTER to cont

After receiving the authorization number from the
voice authorization center, press [ENTER] when you

[? ] [? ] [? ] are ready to complete the transaction.

(optional)

AUTH CODE

When you receive the authorization number by phone,
key-in the number, press [ENTER] and wait for the

[? ] [? ] [? ]

(optional)

receipt to print. If an authorization number is not issued,
press [CLEAR] to return to the idle prompt. You may
then request another card or a different form of
payment.

PRINT CUST COPY
TEAR NOW, PRESS ENTER

Please wait for the merchant copy of the receipt to
print. Tear the receipt copy along the serrated edge

[? ] [? ] [? ] of the printer and either press [ENTER] to print the

(optional)

customer receipt copy or [CLEAR] to exit the
function.

 2002 LinkPoint® International, Inc. 92 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

Address Verification Service (AVS) Response Code Definitions

A Address Match Only U Address Information Not Available

E Not eligible for AVS W 9-digit Zip Code OK
N No Match X Exact Match
R Retry, System Unavailable Y Exact Match

S Service Not Supported Z 5-digit Zip Code OK

Card Verification Value 2 Response Codes

M CVV2 Match
N No CVV2 Match

P CVV2 Value Not Processed

S Should Be On Card, But illegible To Merchant*
U Service Not Available*

Blank No Data Provided In Processing Response

*NOTE: Codes only appear on VISA transactions.

 2002 LinkPoint® International, Inc. 93 L3FRR31 Reference Manual

RETAIL STANDARD KEY OPERATIONS

The finished merchant copy of the sales receipt with direct marketing or AVS will look like
this:

SALE RECEIPT

RETAIL

CROSSROADS MEGA-MALL

123 MAIN STREET

ANYWHERE, USA 12345

PHONE: (XXX) XXX-XXXX

FAX: (XXX) XXX-XXXX

MERCHANT ID…………: XXXXXXXXXXXXXXXX
DEVICE ID………………: XXXX
Item:001 VISA SALE / KEYED
Acct: XXXXXXXXXXXXXX EXP: 0112

INVOICE…………………: XXXX
AVS ADDRESS……..…..: XXXXXX
AVS ZIP CODE……..…..: XXXXXX

FOOD / BEV $ 5.00
TAX $ 1.00
TOTAL $ 6.00

X______________________________________________

JOHN DOE

–Transaction type specification

–Customized header (up to 6 lines)

–Merchant ID
–Device (Terminal) ID

–Item number, card and trans. type*, entry

method, card number, expiration date (if

swiped, month and year are reversed)
–Invoice ID (optional)
–AVS address
–AVS zip code

–Purchase amount
–Tax amount (optional)

–Total amount

–Cardholder’s signature
–Cardholder’s name (if card swiped)

I AGREE TO PAY THE ABOVE AMOUNT ACCORDING TO

CARD ISSUER AGREEMENT

(MERCHANT AGREEMENT IF RETURN)

COME AGAIN!

DATE: 01/03/00 TIME: 12:00P
RESPONSE………….….: APPROVED XXXXXX XX
AVS……………………….: ADDRESS MATCH

TOP COPY-MERCHANT

–Cardholder agreement

–Custom message

–Date, day, and time of transaction
–Response from host terminal,

authorization number, AVS, CVV2
response codes and AVS response
description

*Please note that for a completed call
center response, the transaction type
heading will print SALE, but the
transaction description will print TKTO
(ticket only).

 2002 LinkPoint® International, Inc. 94 L3FRR31 Reference Manual