LinkPoint 3000 Installation Manual

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LinkPoint® 3000

INSTALLATION MANUAL

LinkPoint® 3000 Installation Manual V 2.0 0526 1199

LinkPoint® 3000 Installation Manual

Manual Revision Number 2.0

Published November 1999

LinkPoint International®, Inc. 5310 Derry Avenue, Suite W Agoura Hills, CA 91301 www.linkpt.com

No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human or computer language, transmitted, in any form or by any means, without the pri or written consent of LinkPoint Internati onal, Inc. LinkPoin t International reserves the right to make changes to this document and the prod ucts it describes without notice. LinkPoint International shall not be liable for technical errors or omissions made herein, nor for incidental or consequential damages resulting from the performance or use of this product.

LinkPoint 3000 is a registered trademark of LinkPoint International, Inc.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate ra dio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Caution: Danger of explosion if lithium battery is incorrectly replaced. Replace battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries acc ording to the manufacturer’s instructions.

TABLE OF CONTENTS

GENERAL SAFETY INFORMATION................................................................1

GETTING STARTED.............................................................................................2

Introduction.......................................................................................................2

Unpacking.........................................................................................................3

Installation.........................................................................................................4

Maintenance......................................................................................................5

Returning the Terminal for Service................................................................5

Printers...............................................................................................................5

PIN Entry Devices............................................................................................6

TERMINAL FEATURES........................................................................................7

The Display Panel.............................................................................................7

The Cardreader.................................................................................................7

The Keypad.......................................................................................................8

BASIC OPERATION..............................................................................................9

Download..........................................................................................................9

Transaction Keys...............................................................................................9

Using the Cardreader.......................................................................................9

Entering Alphanumeric Data From the Keypad........................................10

LINKPOINT 3000 SPECIFICATIONS..............................................................11

GENERAL SAFETY INFORMATION

♦ For safety, the LinkPoint 3000 terminal must be serviced by only

LinkPoint International or its representatives.

♦ Do not operate the LinkPoint 3000 terminal until you have been trained

by your sales representative.

♦ Operate the terminal according to the instructions in this manual.

♦ Protect the terminal from liquid spills, dust and sharp objects.

♦ Do not submerge the terminal.

♦ Avoid opera ting the terminal in locations where it may be splashed with

acid or other chemicals.

♦ Do not place any foreign objects into the cardreader or into the jacks of

the terminal.

♦ Make sure all cables are connecte d securely.

♦ Do not attempt to disassemble the unit. Doing so will void your

warranty.

GETTING STARTED

Introduction

Congratulations on your choice of the LinkPoint 3000 point-of-sale (POS) terminal (see Figure 1). Scientifically engineered to exceed the quality found in current terminal technology, the LinkPoint 3000 combines user-friendly operation with “soft,” programma ble f unctions. T he scre en-a dd ressa ble keys and the innovative backlit display panel ma ke terminal operation quick and easy. The terminal’s expanded serial port capabilities are compatible with all major printers, and there are additional serial ports for PINpads, check readers and other peripherals.

This manual explains how to unpack and install your terminal and how to make sure that it is operating properly.

Figure 1

LinkPoint 3000 Terminal

GETTING STARTED

Unpacking

Carefully inspect the shipping carton and its contents for any damage that may have occurred during shipping. If the terminal is dama ged, file a claim immediately with the shipping company or carrier and notify your service provider. Do not try to use a damaged terminal!

To unpack the LinkPoint 3000:

1. With the shipping carton right side up, open the car t on’s lid.

2. Lift the terminal, its AC adapter and line cord with modular plugs up and out of the box.

3. Remove the terminal from its protective bubble wrap and place the bubble wrap back in the shipping carton. Remove the AC adapter from its protective box and return the box to the shipping carton. Close the shipping carton and save the shipping materials so that the unit can be repackaged for shipping or moving.

4. Place the terminal on a desk or tablet op. When choosing a place for the LinkPoint 3000, avoid areas with:

♦ Direct sunlight or objects that radiate heat ♦ Excessive dust ♦ Electrical devices that cause excessive voltage variations, such as air

conditioners, space heater s, fans or high-frequency security devic es

Figure 2

LinkPoint 3000 and Accessories

GETTING STARTED

Installation

Installing the LinkPoint 3000 terminal is simple and requires no tools.

1. Connect the AC adapter to the power input at the rear of the LinkPoint 3000 terminal (see Figure 3).

Figure 3

2. Plug the adapter into a 120V electrical outlet or into a surge suppressor (see Figure 4).

3. Connect one end of the telephone line cord to one of the modular jacks at the rear of the terminal. Connect the other end of the line cord to a modular telephone wall jack, just as you would connect a te lephone (see Figure 5). Insert the modular plug directly into the wall jack, or use a four-prong adapter (not included) for older four-prong jacks.

Note: You may connect a standard telephone or handset to the other

modular jack at the rear of the terminal.

Figure 4

GETTING STARTED

Figure 5

4. If you are using a printer with your LinkPoint 3000 terminal, see the manual packaged with your printer for installation and operating instructions.

5. When the terminal is plugged in, it will display an idle message (i.e., App. Not Available).

Maintenance

Your LinkPoint 3000 system does not need preventive maintenance. However, LinkPoint International does recommend periodically cleaning the keypad with a soft paintbrush to remove dust. To avoid costly downtime, LinkPoint International also recommends protecting your terminal with a surge suppressor. Because your terminal can be damaged by liquids, do not spray liquid cleaners directly on the device. Always apply the cleaner to a cloth towel first, and then use the towel to clean the terminal.

Returning the Terminal for Servic e

To repair or replace your LinkPoint 3000 terminal, contact your service provider or sales representative for instructions. Be sure to mention the serial number on the bottom of your terminal.

CAUTION: Do not try to service, adjust or repair the LinkPoint 3000

terminal yourself; doing so will void your warranty.

Printers

The LinkPoint 3000 terminal supports all major terminal printers. Printers attach easily to the LinkPoint 3000 terminal with a connecting cable and can be plugged into any standard 120V electrical outlet.

GETTING STARTED

PIN Entry Devices

The LinkPoint 3000 terminal supports personal identification number (PIN) entry devices. Please refer to the PIN entry device manual for installation and operating instructions.

TERMINAL FEATURES

The Display Panel

Each LinkPoint 3000 terminal has a built-in display panel capable of showing up to 20 letters or numbers (see Figure 6). The two-line, 20character display panel is backlit to enhance readability, and it easily accommodates most messages. The LinkPoint 3000 terminal also includes a scrolling feature that allows you to read messages longer than 20 char acters.

Figure 6

Sample LinkPoint 3000 Display Message

The Cardreader

The LinkPoint 3000 comes with a dual-track magnetic cardreader, allowing the terminal to perform functions on both tracks. The cardreader collects the cardholder’s account number, expiration date , name, and se curity da ta from the magnetic stripe on the back of all major credit cards and bankcards.

Figure 7

Note: When sliding the card (bidirectional motion), face the magnetic stripe

down and away from the keypad.

TERMINAL FEATURES

The Keypad

Transactions are performed via the terminal’s keypad (see Figure 8). The keypad allows users to select transaction types and enter information.

Figure 8

LinkPoint 3000 Keypad With Overlay

As Figure 8 illustrates, the LinkPoint 3000 terminal keypad has 30 keys that can be used to select numbers, letters or functions, or to enter data.

During transactions, use the number keys and the “soft” [▲] keys to respond to prompts or to enter alphanumeric data.

BASIC OPERATION

Download

The LinkPoint 3000 terminal may or may not have an application predownloaded. To download an application, please contact your sales or service representative.

Transaction Keys

The LinkPoint 3000 has seven transaction keys and three screen-addressable, “soft” programmable keys. The seven transaction keys are located directly below the terminal display panel. These seven keys can be customized to perform a variety of functions, de pending on the type of application that is downloaded into the terminal. The three screen-addressable “soft” keys are used to reply to display prompts.

Using the Cardreader

The cardreader saves time and eliminates mistakes that can occur when typing information directly onto the keypad.

1. Check the display panel for an idle messa ge. If it is not displayed, wait until the current operation has ended and then press [CLEAR] to return to the idle message.

2. Initia te the correct transaction type.

3. Insert a card into the rear of the cardreader slot with the magnetic stripe facing down and to the right of the terminal (see Figure 7 on page 7).

4. S lide the card through the slot without stopping. If the terminal beeps, check the position of the magnetic stripe and slide the card through the slot again. If the beep persists, the card may be damaged, requiring you to type the account number directly on the keypad.

5. Complete the tra nsa ction by following the display messages.

BASIC OPERATION

Entering Alphanumeric Data From the Keypad

The LinkPoint 3000 keypad has 30 keys that can be used to enter as many as 47 different alphanumeric characters. These characters are the letters A through Z, the numerals 0 through 9, and the following special characters: + * , ‘ “ - . # ; : @ and [space]. To enter numbers and/or special characters simply press the appropriate key. Alpha characters can be entered in one of two modes: single or locked. The “single” mode is selected by pressing the [ALPHA] key once, followed by the corresponding character key. For example, to enter the letter “A,” press [ALPHA] [A]. The “locked” mode is selected by pressing the [ALPHA] key twice, followed by the corresponding character keys. For example, to enter the word “LINKPOINT” press [ALPHA] [ALPHA] [L] [I] [N] [K] [P] [O] [I] [N] [T]. To release the “locked” upper-case mode, press the [ALPHA] key once.

LINKPOINT 3000 SPECIFICATIONS

Microprocessor

Memory

Operating System

Display

Keypad

Cardreader

Communications

Peripheral Ports

Power Connector

Telco Connector

Z180 CPU

256K battery-backed RAM (standard); up to 1 MB RAM (optional)

128K EPROM

Two-line, 20-character LCD backlit display

30-key alphanumeric keypad Audio feedback tone (short tone for legal key entry, longer tone for illegal key entry)

Track 1 and track 2, bidirectional (standard)

Asynchronous 300 and 1200 bps Standard Bell 103/212A, V.21/V.22 high-speed, dial-up, internal modem (synchronous optional) with modular jack.

Three RS-232 DIN serial ports for PIN pad, roll printers, slip printers, bar-code wands, etc.

Three-pin power connector

Six-position modular jack (two)

Operating

Environment

Power Consumption

Power Requirements

Power Adapter

Dimensions

Weight

0º to 40ºC, 32º to 104ºF 10% to 90% relative humidity; no condensation

Idle: 450 mA; off hook: 500 mA

Voltage: 120 volts AC, 60Hz Power: 10W

Voltage: 9 volts AC, 1.2 amps Height: 1.98 in. (50.4 mm)

Width: 5.6 in. (143.1 mm) Depth: 6.5 in. (165.4 mm)

Shipping weight (including power adapter and box):

2.74 lb. (1.24 kg) Net weight (terminal only): 1.25 lb. (.54 kg)

LinkPoint 3000 Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual