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T H E L I N C O L N C O M M I T M E N T
It is more than the gratification of owning a Lincoln
vehicle. The Lincoln Commitment®is a comprehensive
owner benefits package designed to provide you with
services to support your every driving need.
When you took delivery of your new Lincoln, you drove
off with more than a fine luxury vehicle – you also took
with you the many benefits of the Lincoln Commitment®.
We encourage you to read this booklet, become familiar
with the benefits of the Lincoln Commitment®, and then
take full advantage of them. If you have any questions or
concerns, please call 1 800 392-3673.
®
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B E N E F I T S
Transportation Assistance 3
Roadside Assistance 4
New Vehicle Limited Warranty 6
Lincoln Complimentary Maintenance 7
Lincoln Customer Relationship Center 9
Lincoln Owner Card 10
Important Information 11
Offices 14
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T R A N S P O R T A T I O N A S S I S T A N C E
Should your Lincoln require warranty service,
Transportation Assistance gives you peace of mind
knowing that alternate transportation will be provided
for you. Not only that, Transportation Assistance will
help offset the cost of alternate transportation, and may
even cover the cost completely. With options such as a
loaner vehicle or shuttle service, convenience, cost
savings and confidence are all yours.
Please schedule a service appointment in advance to
help ensure availability. Contact your dealer for
complete details.
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Requirements for
Coverage
Items Covered
R O A D S I D E A S S I S T A N C E
The Lincoln Commitment gives you the peace of mind
knowing that Roadside Assistance will come to your
rescue 24 hours a day, 365 days a year, wherever you are in
the U.S., Canada, and Mexico. So if you run out of gas,
have a flat tire or dead battery, lock yourself out of your
car, or need towing, you're covered (warranty,
non-warranty, and collision). If assistance is needed, call
1 800 392-3673 anytime and select the first prompt for
Roadside Assistance.
1 Expenses for Roadside Assistance must be incurred on
the registered vehicle.
2 The vehicle must be owned* or leased (12-month lease
or longer) by the member.
3 Roadside Assistance is available for 6 years or 70,000
miles (whichever occurs first).
Flat tire change with a good spare
Battery Jump Start
Lock out Assistance (key replacement cost is the
customer's responsibility)
Fuel Delivery – Independent Service Contractors, if not
prohibited by state, local or municipal law shall deliver
up to 2.0 gallons (7.5L) of gasoline or 5 gallons (18.9L)
of diesel fuel to a disabled vehicle. Fuel delivery service
is limited to two no-charge occurrences within a
12-month period.
Winch out – available within one hundred (100) feet of a
paved or county maintained road.
Towing – Eligible Lincoln vehicles will be towed to a
Lincoln, Ford or Mercury dealer within thirty-five (35)
miles of the disablement location or to the nearest
qualified Lincoln, Ford or Mercury dealer. If a member
4.
*Kansas residents are not limited to owned vehicles.
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requests to be towed to a Ford/Mercury/Lincoln dealer
more than thirty-five (35) miles from the disablement
location, the member shall be responsible for any
mileage costs in excess of thirty-five (35) miles.
Trailers – towing of trailers will be covered up to $200 if
the disabled eligible vehicle requires service at the nearest qualified dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for
any Roadside services.
Parts, gas (in addition to the service call delivery
provision noted above), rental of towing equipment,
storage fees, tire repair or any labor performed at a
garage or service facility.
Parts involved in lock-out service.
Any form of impound towing or towing by anything
other than a licensed service station or garage.
Should be sent to Lincoln Commitment®Headquarters
(address on the back of this booklet) within 20 days of
the disablement.
Should include:
A completed claim form, including your Vehicle
Identification Number (VIN).
An original paid receipt from an identifiable
Roadside service facility detailing the nature of the
service and a copy of the dealer repair order
(if applicable).
To obtain a claim form, please call 1 800 392-3673 and
select Roadside Assistance when prompted. A customer
service representative will supply one to you.
Items Not Covered
All Reimbursement
Claims
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1
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N E W V E H I C L E
L I M I T E D W A R R A N T Y
For a detailed description of what is covered and what is
not covered by your vehicle’s New Vehicle Limited
Warranty, refer to the Warranty Guide that is provided to
you along with your Owner’s Guide.
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L I N C O L N C O M P L I M E N T A R Y
M A I N T E N A N C E
Lincoln Commitment®helps you drive with the
confidence of knowing that your vehicle is getting the
proper maintenance. Your vehicle will perform at top
levels and you'll protect your investment by following
the Scheduled Maintenance Guide.
Lincoln covers all normal scheduled maintenance as
outlined in your Scheduled Maintenance Guide for the first
year or 15,000 miles (whichever occurs first) of ownership
on all vehicles sold in the U.S. Coverage begins with the
original in-service date (warranty start date) and zero
mileage. Normal Scheduled Maintenance provides
maintenance services at 7,500 mile intervals or 6 months
(whichever occurs first).
Maintenance should be performed anytime within 1,000
miles before or after the scheduled service intervals.
*Lincoln Complimentary Maintenance applies to original owner
only – not transferable. Fleet sales are excluded.
Scheduled
Maintenance*
The 2000-Mile
Window
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Most importantly, Lincoln Complimentary Maintenance is
backed by Lincoln and honored at any one of the more
than 1,350 Lincoln dealers in the U.S.
To help ensure your Lincoln vehicle delivers the high
level of performance it was designed to provide, please
follow this easy maintenance schedule:
7,500 Miles
- Change engine oil and filter
- Perform multi-point inspection
- Rotate tires
15,000 Miles
- Change engine oil and filter
- Perform multi-point inspection
- Rotate tires
- Cabin air filter (if equipped)
Backed by Lincoln
Maintenance
Schedule
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L I N C O L N C U S T O M E R
R E L A T I O N S H I P C E N T E R
If you ever have any questions regarding your Lincoln or
Lincoln Commitment, please call the Lincoln Customer
Relationship Center at 1 800 392-3673. Our Customer Care
Representatives are available Monday through Friday,
8:00 am to 5:00 pm your local time. For your after-hours
convenience, we also offer online support at
www.customersaskford.com, a conversational application
that can answer many questions regarding your vehicle,
warranties, and dealers.
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L I N C O L N O W N E R C A R D
Your Lincoln Owner Card is your key to receiving the
many benefits outlined in this booklet. This card, located
in the back of this booklet, contains the information and
phone number you need when calling for Roadside
Assistance or need to speak to a Customer Care
Representative at the Lincoln Customer Relationship
Center. Our phone number is 1 800 392-3673.
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I M P O R T A N T I N F O R M A T I O N
If you are away from home and need the services of a
Lincoln dealer, call the Lincoln Customer Relationship
Center at 1 800 392-3673 for the name, address, and phone
number of a nearby dealership.
Please call the Lincoln Customer Relationship Center at
1 800 392-3673 to notify us of your address change.
To obtain a claim form, please call 1 800 392-3673 select
Roadside assistance, and a customer representative will
mail one to you.
Completed claim forms should be mailed to:
Lincoln Commitment®Headquarters
Ford Auto Club, Claims
Post Office Box 660460
Dallas, Texas 75266-0460
Dealer Referral
Program
Change-of-Address
Procedure
Claim Forms
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Ford Auto Club
Membership
Agreement
Under the
Agreement
I M P O R T A N T I N F O R M A T I O N ( c o n ’ t )
As a Lincoln owner, you are entitled to Roadside
Assistance as provided by Ford Auto Club, Inc. This
booklet and your membership card constitute your
agreement with Ford Auto Club, Inc. to receive this
benefit in the U.S.
Note that this is not an insurance contract, an automobile
liability contract, or an automobile liability or physical
damage insurance contract, and does not comply with
any financial responsibility laws.
1 Your membership in the Lincoln Roadside Assistance
Program, a motoring plan provided to Lincoln owners
by the Club, is valid for 6 years or 70,000 miles (whichever occurs first) from the original delivery date, if you
purchased or leased a new Lincoln.
2 Your Club membership is valid for 6 years, or 70,000
miles (whichever occurs first) from the original delivery
date of your new Lincoln and will expire after that
period or when either you or the Club indicates in
writing that membership is to be canceled. If canceled,
you will, if you have actually paid for this membership,
be entitled to a pro rata refund of the unused portion
calculated over the period of the membership, without
any deductions.
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3 The registered vehicle is your Lincoln. The Lincoln
Vehicle Identification Number (VIN) of your Lincoln
appears on the top edge of the instrument panel next
to the windshield on the driver's side. Please make not
of it as it represents your membership number with
the Club.
Note: As part of our continuing effort to provide
high quality service to our members, telephone calls
between our employees and our members are monitored
and/or recorded on a random basis by our supervisory
personnel. We would like you to be aware of this ahead of
time so that we can have your consent for recording any
telephone calls you may make to us.
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O F F I C E S
To fulfill requirements, certain states (indicated below) require
that a list of Ford Auto Club, Inc. offices be printed.
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California Nevada
17330 Brookhurst St., Ste. 340 5085 W. Sahara Ave., #130
Fountain Valley, CA 92708 Las Vegas, NV 89102
Kansas New Mexico
1117 S. Rock Road, #1 1300 El Paso, Ste. K
Wichita, KS 67207 Las Cruces, NM 88001
Louisiana Oklahoma
8345 Florida Blvd., D-4 9122 B East 31st St.
Baton Rouge, LA 70806 Tulsa, OK 74145
Maryland South Carolina
1404 S. Crain Hwy., #205A 249 Butler Road
Glen Burnie, MD 21061 Mauldin, SC 29662
Massachusetts Texas
639 Granite St., Ste. 1G 6400 Las Colinas Blvd.
Braintree, MA 02184 Irving, TX 75039
Mississippi Wisconsin
721 Front St., #760 4206 E. Washington Ave.
Meridian, MS 39301 Madison, WI 53704
Montana Wyoming
2701 Brooks 1617 Logan Ave.
Missoula, MT 59801 Cheyenne, WY 82001
Nebraska
223 N. 48th St., Ste. I
Lincoln, NE 68504
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This brochure is intended to provide general information about
Lincoln Complimentary Maintenance. Repairs needed to any
engine, transmission, and final drive components caused by or
resulting from a defect in a non-Ford component, such as an
aftermarket-installed turbocharger, are not covered. In some cases,
the use of Ford-authorized remanufactured parts may be required.
See your dealer or your copy of the warranty for complete details
on the original factory limited warranty.
Coverage begins with the original in-service date (warranty start
date) and zero mileage. Coverage expires upon reaching 1 year
or 15,000 miles, whichever occurs first. Some eligibility
limitations may apply. Ask your dealer and see your Warranty
Guide for details.
Fleet sales are excluded from Lincoln Complimentary
Maintenance coverage.
Maintenance covered by Lincoln Complimentary Maintenance
is based on the schedules in your new vehicle Scheduled
Maintenance Guide. Since Maintenance needs vary by vehicle
and driving conditions, please consult your Scheduled
Maintenance Guide for appropriate coverage.
The Maintenance Schedule examples show you the type of
coverage provided. Your actual plan will be based on your
vehicle's needs as stated in your vehicle's Scheduled Maintenance
Guide. Lincoln Complimentary Maintenance is available in the
U.S. (May be available in other countries.) See your dealer for
more details.
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C U S T O M E R A S S I S T A N C E C A R D
Roadside Assistance is available 24 hours a day. Please call
the number on the card on the right, and be prepared to
give the exact location of your Lincoln and a telephone
number where you can be reached. Roadside Assistance is
valid for 6 years or 70,000 miles (whichever occurs first)
from the original warranty start date. Benefits are provided
by Ford Auto Club, Inc.
The Lincoln Customer Relationship Center is available to
assist you with any questions or concerns that you may
have regarding your Lincoln or the Lincoln Commitment.
Carefully tear out the card on the perforation, and call the
800 number on the card.
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