
T H E L I N C O L N C O M M I T M E N T
It is more than the gratification of owning a Lincoln 
vehicle. The Lincoln Commitment®is a comprehensive 
owner benefits package designed to provide you with 
services to support your every driving need.
When you took delivery of your new Lincoln, you drove 
off with more than a fine luxury vehicle – you also took 
with you the many benefits of the Lincoln Commitment®.
We encourage you to read this booklet, become familiar 
with the benefits of the Lincoln Commitment®, and then 
take full advantage of them. If you have any questions or 
concerns, please call 1 800 392-3673.
®
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B E N E F I T S
Transportation Assistance 3
Roadside Assistance 4
New Vehicle Limited Warranty 6
Lincoln Complimentary Maintenance 7
Lincoln Customer Relationship Center 9
Lincoln Owner Card 10
Important Information 11
Offices 14
2.
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T R A N S P O R T A T I O N A S S I S T A N C E
Should your Lincoln require warranty service, 
Transportation Assistance gives you peace of mind 
knowing that alternate transportation will be provided 
for you. Not only that, Transportation Assistance will 
help offset the cost of alternate transportation, and may 
even cover the cost completely. With options such as a 
loaner vehicle or shuttle service, convenience, cost 
savings and confidence are all yours.
Please schedule a service appointment in advance to 
help ensure availability. Contact your dealer for 
complete details.
3.

Requirements for 
Coverage
Items Covered
R O A D S I D E A S S I S T A N C E
The Lincoln Commitment gives you the peace of mind 
knowing that Roadside Assistance will come to your 
rescue 24 hours a day, 365 days a year, wherever you are in 
the U.S., Canada, and Mexico. So if you run out of gas, 
have a flat tire or dead battery, lock yourself out of your 
car, or need towing, you're covered (warranty, 
non-warranty, and collision). If assistance is needed, call 
1 800 392-3673 anytime and select the first prompt for 
Roadside Assistance.
1 Expenses for Roadside Assistance must be incurred on
the registered vehicle.
2 The vehicle must be owned* or leased (12-month lease
or longer) by the member.
3 Roadside Assistance is available for 6 years or 70,000
miles (whichever occurs first).
Flat tire change with a good spare 
Battery Jump Start 
Lock out Assistance (key replacement cost is the 
customer's responsibility) 
Fuel Delivery – Independent Service Contractors, if not 
prohibited by state, local or municipal law shall deliver 
up to 2.0 gallons (7.5L) of gasoline or 5 gallons (18.9L) 
of diesel fuel to a disabled vehicle. Fuel delivery service 
is limited to two no-charge occurrences within a 
12-month period. 
Winch out – available within one hundred (100) feet of a 
paved or county maintained road. 
Towing – Eligible Lincoln vehicles will be towed to a 
Lincoln, Ford or Mercury dealer within thirty-five (35) 
miles of the disablement location or to the nearest 
qualified Lincoln, Ford or Mercury dealer. If a member
4.
*Kansas residents are not limited to owned vehicles.
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requests to be towed to a Ford/Mercury/Lincoln dealer 
more than thirty-five (35) miles from the disablement 
location, the member shall be responsible for any 
mileage costs in excess of thirty-five (35) miles. 
Trailers – towing of trailers will be covered up to $200 if 
the disabled eligible vehicle requires service at the nearest qualified dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for 
any Roadside services.
Parts, gas (in addition to the service call delivery 
provision noted above), rental of towing equipment, 
storage fees, tire repair or any labor performed at a 
garage or service facility. 
Parts involved in lock-out service. 
Any form of impound towing or towing by anything 
other than a licensed service station or garage.
Should be sent to Lincoln Commitment®Headquarters 
(address on the back of this booklet) within 20 days of 
the disablement.
Should include: 
A completed claim form, including your Vehicle 
Identification Number (VIN). 
An original paid receipt from an identifiable 
Roadside service facility detailing the nature of the 
service and a copy of the dealer repair order 
(if applicable).
To obtain a claim form, please call 1 800 392-3673 and 
select Roadside Assistance when prompted. A customer 
service representative will supply one to you.
Items Not Covered
All Reimbursement 
Claims
5.
1
2
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N E W V E H I C L E 
L I M I T E D W A R R A N T Y
For a detailed description of what is covered and what is 
not covered by your vehicle’s New Vehicle Limited 
Warranty, refer to the Warranty Guide that is provided to 
you along with your Owner’s Guide.
6.
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L I N C O L N C O M P L I M E N T A R Y 
M A I N T E N A N C E
Lincoln Commitment®helps you drive with the 
confidence of knowing that your vehicle is getting the 
proper maintenance. Your vehicle will perform at top 
levels and you'll protect your investment by following 
the Scheduled Maintenance Guide.
Lincoln covers all normal scheduled maintenance as 
outlined in your Scheduled Maintenance Guide for the first 
year or 15,000 miles (whichever occurs first) of ownership 
on all vehicles sold in the U.S. Coverage begins with the 
original in-service date (warranty start date) and zero 
mileage. Normal Scheduled Maintenance provides 
maintenance services at 7,500 mile intervals or 6 months 
(whichever occurs first).
Maintenance should be performed anytime within 1,000 
miles before or after the scheduled service intervals.
*Lincoln Complimentary Maintenance applies to original owner 
only – not transferable. Fleet sales are excluded.
Scheduled 
Maintenance*
The 2000-Mile 
Window
7.
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Most importantly, Lincoln Complimentary Maintenance is 
backed by Lincoln and honored at any one of the more 
than 1,350 Lincoln dealers in the U.S.
To help ensure your Lincoln vehicle delivers the high 
level of performance it was designed to provide, please 
follow this easy maintenance schedule:
7,500 Miles
- Change engine oil and filter
- Perform multi-point inspection
- Rotate tires
15,000 Miles
- Change engine oil and filter
- Perform multi-point inspection
- Rotate tires
- Cabin air filter (if equipped)
Backed by Lincoln
Maintenance 
Schedule
8.
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L I N C O L N C U S T O M E R 
R E L A T I O N S H I P C E N T E R
If you ever have any questions regarding your Lincoln or 
Lincoln Commitment, please call the Lincoln Customer 
Relationship Center at 1 800 392-3673. Our Customer Care 
Representatives are available Monday through Friday, 
8:00 am to 5:00 pm your local time. For your after-hours 
convenience, we also offer online support at 
www.customersaskford.com, a conversational application 
that can answer many questions regarding your vehicle, 
warranties, and dealers.
9.
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L I N C O L N O W N E R C A R D
Your Lincoln Owner Card is your key to receiving the 
many benefits outlined in this booklet. This card, located 
in the back of this booklet, contains the information and 
phone number you need when calling for Roadside 
Assistance or need to speak to a Customer Care 
Representative at the Lincoln Customer Relationship 
Center. Our phone number is 1 800 392-3673.
10.
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I M P O R T A N T I N F O R M A T I O N
If you are away from home and need the services of a 
Lincoln dealer, call the Lincoln Customer Relationship 
Center at 1 800 392-3673 for the name, address, and phone 
number of a nearby dealership.
Please call the Lincoln Customer Relationship Center at 
1 800 392-3673 to notify us of your address change.
To obtain a claim form, please call 1 800 392-3673 select 
Roadside assistance, and a customer representative will 
mail one to you.
Completed claim forms should be mailed to:
Lincoln Commitment®Headquarters 
Ford Auto Club, Claims 
Post Office Box 660460 
Dallas, Texas 75266-0460
Dealer Referral 
Program
Change-of-Address 
Procedure
Claim Forms
11.
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Ford Auto Club 
Membership 
Agreement
Under the 
Agreement
I M P O R T A N T I N F O R M A T I O N ( c o n ’ t )
As a Lincoln owner, you are entitled to Roadside 
Assistance as provided by Ford Auto Club, Inc. This 
booklet and your membership card constitute your 
agreement with Ford Auto Club, Inc. to receive this 
benefit in the U.S.
Note that this is not an insurance contract, an automobile 
liability contract, or an automobile liability or physical 
damage insurance contract, and does not comply with 
any financial responsibility laws.
1 Your membership in the Lincoln Roadside Assistance
Program, a motoring plan provided to Lincoln owners 
by the Club, is valid for 6 years or 70,000 miles (whichever occurs first) from the original delivery date, if you 
purchased or leased a new Lincoln.
2 Your Club membership is valid for 6 years, or 70,000
miles (whichever occurs first) from the original delivery 
date of your new Lincoln and will expire after that 
period or when either you or the Club indicates in 
writing that membership is to be canceled. If canceled, 
you will, if you have actually paid for this membership, 
be entitled to a pro rata refund of the unused portion 
calculated over the period of the membership, without 
any deductions.
12.
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3 The registered vehicle is your Lincoln. The Lincoln
Vehicle Identification Number (VIN) of your Lincoln 
appears on the top edge of the instrument panel next 
to the windshield on the driver's side. Please make not 
of it as it represents your membership number with 
the Club.
Note: As part of our continuing effort to provide 
high quality service to our members, telephone calls 
between our employees and our members are monitored 
and/or recorded on a random basis by our supervisory 
personnel. We would like you to be aware of this ahead of 
time so that we can have your consent for recording any 
telephone calls you may make to us.
13.
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O F F I C E S
To fulfill requirements, certain states (indicated below) require 
that a list of Ford Auto Club, Inc. offices be printed.
14.
California Nevada 
17330 Brookhurst St., Ste. 340 5085 W. Sahara Ave., #130 
Fountain Valley, CA 92708 Las Vegas, NV 89102
Kansas New Mexico 
1117 S. Rock Road, #1 1300 El Paso, Ste. K 
Wichita, KS 67207 Las Cruces, NM 88001
Louisiana Oklahoma 
8345 Florida Blvd., D-4 9122 B East 31st St. 
Baton Rouge, LA 70806 Tulsa, OK 74145
Maryland South Carolina 
1404 S. Crain Hwy., #205A 249 Butler Road 
Glen Burnie, MD 21061 Mauldin, SC 29662
Massachusetts Texas 
639 Granite St., Ste. 1G 6400 Las Colinas Blvd. 
Braintree, MA 02184 Irving, TX 75039
Mississippi Wisconsin 
721 Front St., #760 4206 E. Washington Ave. 
Meridian, MS 39301 Madison, WI 53704
Montana Wyoming 
2701 Brooks 1617 Logan Ave. 
Missoula, MT 59801 Cheyenne, WY 82001
Nebraska 
223 N. 48th St., Ste. I 
Lincoln, NE 68504
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This brochure is intended to provide general information about 
Lincoln Complimentary Maintenance. Repairs needed to any 
engine, transmission, and final drive components caused by or 
resulting from a defect in a non-Ford component, such as an 
aftermarket-installed turbocharger, are not covered. In some cases, 
the use of Ford-authorized remanufactured parts may be required. 
See your dealer or your copy of the warranty for complete details 
on the original factory limited warranty.
Coverage begins with the original in-service date (warranty start 
date) and zero mileage. Coverage expires upon reaching 1 year 
or 15,000 miles, whichever occurs first. Some eligibility 
limitations may apply. Ask your dealer and see your Warranty 
Guide for details.
Fleet sales are excluded from Lincoln Complimentary 
Maintenance coverage.
Maintenance covered by Lincoln Complimentary Maintenance 
is based on the schedules in your new vehicle Scheduled 
Maintenance Guide. Since Maintenance needs vary by vehicle 
and driving conditions, please consult your Scheduled 
Maintenance Guide for appropriate coverage.
The Maintenance Schedule examples show you the type of 
coverage provided. Your actual plan will be based on your 
vehicle's needs as stated in your vehicle's Scheduled Maintenance 
Guide. Lincoln Complimentary Maintenance is available in the 
U.S. (May be available in other countries.) See your dealer for 
more details.
15.
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C U S T O M E R A S S I S T A N C E C A R D
Roadside Assistance is available 24 hours a day. Please call 
the number on the card on the right, and be prepared to 
give the exact location of your Lincoln and a telephone 
number where you can be reached. Roadside Assistance is 
valid for 6 years or 70,000 miles (whichever occurs first) 
from the original warranty start date. Benefits are provided 
by Ford Auto Club, Inc.
The Lincoln Customer Relationship Center is available to 
assist you with any questions or concerns that you may 
have regarding your Lincoln or the Lincoln Commitment. 
Carefully tear out the card on the perforation, and call the 
800 number on the card.
16.
®
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