Lincoln Mark 2008 User Manual
T H E L I N C O L N C O M M I T M E N T
It is more than the gratification of owning a Lincoln
vehicle. The Lincoln Commitment®is a comprehensive
owner benefits package designed to provide you with
services to support your every driving need.
When you took delivery of your new Lincoln, you drove
off with more than a fine luxury vehicle – you also took
with you the many benefits of the Lincoln Commitment®.
We encourage you to read this booklet, become familiar
with the benefits of the Lincoln Commitment®, and then
take full advantage of them. If you have any questions or
concerns, please call 1 800 392-3673.
®
85214 Lincoln CommitCard.qxp:45739 4/27/07 8:12 AM Page 4
B E N E F I T S
Transportation Assistance 3
Roadside Assistance 4
New Vehicle Limited Warranty 6
Lincoln Complimentary Maintenance 7
Lincoln Customer Relationship Center 9
Lincoln Owner Card 10
Important Information 11
Offices 14
2.
85214 Lincoln CommitCard.qxp:45739 4/27/07 8:12 AM Page 2
85214 Lincoln CommitCard.qxp:85214 5/2/07 2:39 PM Page 3
T R A N S P O R T A T I O N A S S I S T A N C E
Should your Lincoln require warranty service,
Transportation Assistance gives you peace of mind
knowing that alternate transportation will be provided
for you. Not only that, Transportation Assistance will
help offset the cost of alternate transportation, and may
even cover the cost completely. With options such as a
loaner vehicle or shuttle service, convenience, cost
savings and confidence are all yours.
Please schedule a service appointment in advance to
help ensure availability. Contact your dealer for
complete details.
3.
Requirements for
Coverage
Items Covered
R O A D S I D E A S S I S T A N C E
The Lincoln Commitment gives you the peace of mind
knowing that Roadside Assistance will come to your
rescue 24 hours a day, 365 days a year, wherever you are in
the U.S., Canada, and Mexico. So if you run out of gas,
have a flat tire or dead battery, lock yourself out of your
car, or need towing, you're covered (warranty,
non-warranty, and collision). If assistance is needed, call
1 800 392-3673 anytime and select the first prompt for
Roadside Assistance.
1 Expenses for Roadside Assistance must be incurred on
the registered vehicle.
2 The vehicle must be owned* or leased (12-month lease
or longer) by the member.
3 Roadside Assistance is available for 6 years or 70,000
miles (whichever occurs first).
Flat tire change with a good spare
Battery Jump Start
Lock out Assistance (key replacement cost is the
customer's responsibility)
Fuel Delivery – Independent Service Contractors, if not
prohibited by state, local or municipal law shall deliver
up to 2.0 gallons (7.5L) of gasoline or 5 gallons (18.9L)
of diesel fuel to a disabled vehicle. Fuel delivery service
is limited to two no-charge occurrences within a
12-month period.
Winch out – available within one hundred (100) feet of a
paved or county maintained road.
Towing – Eligible Lincoln vehicles will be towed to a
Lincoln, Ford or Mercury dealer within thirty-five (35)
miles of the disablement location or to the nearest
qualified Lincoln, Ford or Mercury dealer. If a member
4.
*Kansas residents are not limited to owned vehicles.
85214 Lincoln CommitCard.qxp:45739 4/27/07 8:12 AM Page 4
requests to be towed to a Ford/Mercury/Lincoln dealer
more than thirty-five (35) miles from the disablement
location, the member shall be responsible for any
mileage costs in excess of thirty-five (35) miles.
Trailers – towing of trailers will be covered up to $200 if
the disabled eligible vehicle requires service at the nearest qualified dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for
any Roadside services.
Parts, gas (in addition to the service call delivery
provision noted above), rental of towing equipment,
storage fees, tire repair or any labor performed at a
garage or service facility.
Parts involved in lock-out service.
Any form of impound towing or towing by anything
other than a licensed service station or garage.
Should be sent to Lincoln Commitment®Headquarters
(address on the back of this booklet) within 20 days of
the disablement.
Should include:
A completed claim form, including your Vehicle
Identification Number (VIN).
An original paid receipt from an identifiable
Roadside service facility detailing the nature of the
service and a copy of the dealer repair order
(if applicable).
To obtain a claim form, please call 1 800 392-3673 and
select Roadside Assistance when prompted. A customer
service representative will supply one to you.
Items Not Covered
All Reimbursement
Claims
5.
1
2
85214 Lincoln CommitCard.qxp:45739 4/27/07 8:12 AM Page 5
Loading...