Lincoln Mark 1997 User Manual

1. Introduction

Ford Motor Company and your selling dealer thank

you for selecting one of our quality products. Our
commitment to you and your vehicle begins with quality
protection and service.

When you need warranty repairs, Ford recommends that
you take your Lincoln to your selling dealer, who wants
to ensure that you continue to be satisfied with your
vehicle. You may, however, take your vehicle to any
Ford Motor Company dealership authorized to service
Lincoln vehicles.

This booklet explains in detail the warranty coverages
that apply to your 1997–model Lincoln vehicle. If you
bought a previously owned 1997–model vehicle, you are
eligible for any remaining warranty coverages.

The warranty includes:

➡ New Vehicle Limited Warranty (page 4)
➡ Emissions Defect Warranties and Emissions

Performance Warranties which cover your
emissions control systems. (page 11)

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2. Important information you should know

IF YOU NEED CUSTOMER
ASSISTANCE

Your Ford Motor Company dealer is available to assist
you with all your automotive needs. Please follow the
procedures outlined in Customer Assistance,onthe
inside front cover of this booklet.

In addition, if you are an eligible U.S. owner, you may
use - at no cost - the services of the Dispute Settlement
Board. The Board is a panel of impartial individuals who
resolve disputes; for details, see Dispute Settlement

Board, page 25.

KNOW WHEN YOUR WARRANTY
BEGINS

Your Warranty Start Date is the day you take delivery
of your new vehicle or the day it is first put into service
(for example, as a dealer demonstrator), whichever
occurs first.

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CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant
and the dealership, and we usually correct any defects
or damage to paint, sheet metal, upholstery, or other
appearance items. But occasionally something may slip
past us, and a customer may find that a vehicle was
damaged before he or she took delivery. If you see any
damage or defect when you receive your vehicle, notify
your dealership immediately.

MAINTAIN YOUR VEHICLE
PROPERLY

Your glove box contains an Owner Guide and a
Service Guide for reference and for recording

maintenance work done on your vehicle.

Proper vehicle maintenance is the responsibility of the
owner. Ford Motor Company may deny you warranty
coverage if you fail to keep records and receipts
indicating that the vehicle maintenance specified in the
Service Guide has been performed.

WHO PAYS FOR WARRANTY
REPAIRS?

You will not be charged for covered warranty repairs
made during the warranty periods for Bumper to
Bumper, Safety Restraint, Corrosion, or Emissions
Coverage.

Some states may require a tax on all or a portion of
warranty repairs. Where state law requires, the tax must
be paid by you, the owner of the vehicle.

Sometimes Ford may offer a special adjustment program
to pay all or part of the cost of certain repairs beyond
the terms of the warranty. Check with your dealer or
call the Lincoln Customer Assistance Center at
1–800–521–4140 to learn whether any adjustment
program is applicable to your vehicle. Please have your
vehicle identification number available.

DO WARRANTIES APPLY IN
OTHER COUNTRIES?

The New Vehicle Limited Warranty and the
Emissions Warranties described in this booklet apply

to your vehicle if:

• it was originally sold or leased by a Ford Motor
Company dealership in the United States or U.S.
Federalized Territories; and

• it was originally registered/licensed and operated in
the United States, U.S Federalized Territories, or
Canada.

If you meet those two requirements, you do have
warranty coverage when you travel with this vehicle
outside the United States, U.S. Federalized Territories,
or Canada. In some cases, however, you may have to
pay the servicing Ford dealer in a foreign country for a
repair that is covered under the U.S. warranty. If this
happens, be sure to save the paid repair order or
invoice. You should present this document to a U.S.
Ford Motor Company dealer for refund consideration.

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3. The new vehicle limited warranty for your 1997-model
vehicle

Your NEW VEHICLE LIMITED WARRANTY gives you
specific legal rights. You may have other rights that
vary from state to state. The New Vehicle Limited
Warranty is the only express warranty applicable to
your vehicle. Ford neither assumes nor authorizes
anyone to assume for it any other obligation or liability
in connection with your vehicle or this warranty.

Ford and your dealer are not responsible for any time
that you lose, for any inconvenience you might be
caused, for the loss of your transportation, or for any
other incidental or consequential damages you may
have.

You may have some implied warranties. For example,
you may have:

• an implied warranty or merchantability (that your
vehicle is reasonably fit for the general purpose for
which it was sold); or

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• an implied warranty of fitness for a particular
purpose (that your vehicle is suitable for your
special purposes).

These implied warranties are limited, to the extent
allowed by law, to the time period covered by the
written warranties, or to the applicable time period
provided by state law, whichever period is shorter.

Some states do not allow Ford to limit how long an
implied warranty lasts or to exclude or limit incidental
consequential damages, so the limitation and
exclusions described above may not apply to you.

NOTE: This information about the limitations and
incidental and consequential damages under the

New Vehicle Limited Warranty also applies to the
Emissions Warranties described on pages 11-23.

QUICK REFERENCE: WARRANTY

Your New Vehicle Limited Warranty

TYPE OF

COVERAGE

YEARS IN

SERVICE/MILES

DRIVEN

4/50,000

5/50,000

5/UNLIMITED

SAFETY RESTRAINT SYSTEM

CORROSION

BUMPER TO BUMPER

COVERAGE

This chart gives a general summary of your coverage
under the New Vehicle Limited Warranty. Please
refer to the description of warranty coverage for more
specific information.

For each type of coverage, the chart shows two
measures:

• years in service

• miles driven

The measure that occurs first determines how long your
coverage lasts. For example: Your Bumper to Bumper
Coverage lasts for four years - unless you drive more
than 50,000 miles before four years elapse. In that case,
your coverage ends at 50,000 miles.

For more details on coverage, see:

➡ What is Covered? (page 6)
➡ What is Not Covered? (page 7)

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WHAT IS COVERED?

Bumper to Bumper Coverage

Under your New Vehicle Limited Warranty, Bumper to
Bumper Coverage begins at the Warranty Start Date and
lasts for four years or 50,000 miles, whichever occurs first.

During this coverage period, authorized Ford Motor
Company dealers will repair, replace, or adjust all parts
on your vehicle (except tires) that are defective in
factory-supplied materials or workmanship. Items or
conditions that are not covered by the New Vehicle
Limited Warranty are described on page 7.

When making warranty repairs on your vehicle, the
dealer will use Ford or Motorcraft parts or
remanufactured parts that are authorized by Ford.

Safety Restraint Coverage

Under your New Vehicle Limited Warranty, Safety Restraint
Coverage begins at the Warranty Start Date and lasts for
five years or 50,000 miles, whichever occurs first.

During this coverage period, Ford warrants your
vehicle’s safety belts and air bag Supplemental Restraint

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System (SRS) against defects in factory-supplied
materials or workmanship.

Corrosion Coverage

Under your New Vehicle Limited Warranty, Corrosion
Coverage begins at the Warranty Start Date and covers
body sheet metal panels against corrosion due to a
defect in factory-supplied materials or workmanship.

The coverage period for corrosion depends on the type
of damage that occurs. There are two types of damage:

• If corrosion causes perforation (holes) in the body
sheet metal, coverage lasts for five years, regardless
of the miles driven.

• If corrosion does not cause holes - and is not the
result of usage and/or environmental conditions ­coverage lasts for four years or 50,000 miles,
whichever occurs first.

For damage caused by airborne material (environmental
fallout) - where there is no factory-related defect
involved and therefore no warranty - our policy is to
cover paint damage due to airborne material for 12
months or 12,000 miles, whichever occurs first.

WHAT IS NOT COVERED?

Damage Caused By:

• accidents, collision, fire, theft, freezing, vandalism,
riot, explosion, or objects striking the vehicle

• misusing the vehicle, such as driving over curbs,
overloading, racing, or using the vehicle as a
stationary power source

• altering or modifying the vehicle - including the body,
chassis, or components - after the vehicle leaves
Ford’s control

• tampering with the vehicle, tampering with the
emissions systems, or with other parts that affect
these systems

• disconnecting or altering the odometer or allowing
the odometer to be inoperative for an extended
period of time with the result that the actual mileage
cannot be determined

• using contaminated or improper fuel/fluids

• customer-applied chemicals

Damage Caused by Use and/or the
Environment

Your New Vehicle Limited Warranty does not cover
surface rust and deterioration of paint, trim, and
appearance items that result from use and/or exposure
to the elements. Here are examples:

• stone chips, scratches
(some examples are on
paint and glass)

• dings, dents

• road salt, tree sap

• bird droppings

• lightning, hail

• windstorm

• earthquake

• water or flood

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Damage Caused by Improper Maintenance

Your New Vehicle Limited Warranty does not cover
damage caused by failure to maintain the vehicle,
improperly maintaining the vehicle, or using the wrong
fuel, oil, lubricants or fluids. See the Owner Guide for
correct fluid types and levels, and consult the Service

Guide for proper ways to maintain your vehicle.

Maintenance/Wear

Your New Vehicle Limited Warranty does not cover: (1)
parts and labor needed to maintain the vehicle; and (2)
the replacement of parts due to normal wear and tear.
You, as the owner, are responsible for these items.
Examples from the Service Guide are:

• oil changes

• oils, lubricants, other

fluids

• oil/air filters

• brake linings/pads

• tire rotation

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• cleaning/polishing

• wiper blades

• clutch linings

• engine tune-up

Other Items and Conditions Not Covered

Your New Vehicle Limited Warranty also does not cover:

• non-Ford parts of your
vehicle that are installed
by body builders or
manufacturers other
than Ford

• vehicle’s with titles that

specify “dismantled”,
“fire”, “flood”, “junk”,
“rebuilt”,
“reconstructed”, or
“salvaged”

Time Limits on Coverage

• After the first 12 months in service or 12,000 miles,
whichever occurs first, wheel alignment and tire
balancing are not covered unless required by a
warranty repair.

4. In addition ...

TIRES

The tire manufacturer provides you with a separate
warranty. You will find your tire warranty with the
owner literature supplied with your new vehicle.

If a tire is damaged during the warranty coverage period
because of a vehicle defect in factory-supplied materials
or workmanship, Ford Motor Company will replace the
tire.

ROADSIDE SERVICE (UNITED
STATES, PUERTO RICO, AND U.S.
VIRGIN ISLANDS)

Your vehicle is eligible for the Ford Roadside Assistance
Program, unless you are driving a daily rental unit.
Under this program Ford will cover:

• towing to the nearest Ford Motor Company
dealership

• flat tire change

• fuel delivery

• jump starts

• lock-out problems

The Roadside Assistance Program is separate from the
New Vehicle Limited Warranty, but the Program’s time
period runs concurrently with Bumper to Bumper
Warranty Coverage (four years or 50,000 miles,
whichever occurs first). If you need towing after
Bumper to Bumper Coverage has ended - and if the
problem is covered by another Ford warranty - Ford will
pay the tow charge under the other warranty.

For emergency roadside assistance, call

1–800–521–4140.

For daily rental units that must be towed because a
covered part has failed during the Bumper to Bumper
Warranty period, Ford will cover towing to the nearest
Ford Motor Company dealership.

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TRANSPORTATION ASSISTANCE

Alternative transportation in the form of shuttle service
or service rentals may be available under the Lincoln
Commitment Program. Please consult with your dealer
for details.

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5. Federal requirements for emissions warranties

QUICK REFERENCE:EMISSIONS
WARRANTY COVERAGE

This chart shows your warranty coverage under two
emissions warranties that Ford provides, in compliance
with Federal requirements. The warranties are:

• Emissions Defect Warranty

• Emissions Performance Warranty

Emissions Warranties for Your Vehicle

TYPE OF

COVERAGE

EMISSIONS DEFECTS

WARRANTY

Certain Emissions Parts*

EMISSIONS PERFORMANCE

* Catalytic converters, electronic emissions control units, and

onboard emissions diagnostic device (required 8 years/80,000
mile coverage per the Clean Air Act)

WARRANTY

Emissions Related Parts

YEARS IN

SERVICE/MILES

DRIVEN

4/50,000

8/80,000

2/24,000

These warranties assure you that the emissions control
systems in your vehicle meet the requirements of the
Clean Air Act. Under this federal law, the U.S.
Environmental Protection Agency (EPA) sets standards
for the amount of exhaust pollutants and evaporative
emissions that are emitted by vehicles in the United
States.

For full details on emission control coverage, see:

➡ Emissions Defect Warranty (page 12)
➡ Emissions Performance Warranty (page 12)
➡ What is Covered? (page 13)
➡ What is Not Covered? (page 14)

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Emissions Defect Warranty Coverage

Under the Emissions Defect Warranty, Ford provides
coverage for up to four years or 50,000 miles
(whichever occurs first). This is an extension of the
federal requirement that calls for coverage of two
years/24,000 miles (whichever occurs first).

During this coverage period, Ford warrants that:

• your vehicle is designed, built, and equipped to meet

- at the time it is sold - the emissions regulations of
the U.S. EPA.

• your vehicle is free from defects in factory-supplied
materials or workmanship that could prevent it from
conforming with applicable EPA regulations.

• you will not be charged for repair, replacement, or
adjustment of defective emissions-related parts listed
under What is Covered?, (page 13).

Under the Emissions Defect Warranty, Ford also
provides coverage, including labor and diagnosis, for
eight years or 80,000 miles (whichever occurs first) for
these emissions parts:

• catalytic converter

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• electronic emissions control unit (PCM)

• onboard emissions diagnostic device

Emissions Performance Warranty
Coverage

If your vehicle is registered in a state where the state or
local government has an EPA-approved inspection and
maintenance program, you may also be eligible for
Emissions Performance Warranty Coverage for two years
or 24,000 miles (whichever occurs first), if you meet
certain conditions.

Under Emissions Performance Warranty Coverage, Ford
will repair, replace, or adjust - with no charge for labor,
diagnosis, or parts - any emissions control device or
system, if you meet all these conditions:

• You have maintained and operated your vehicle
according to the instructions on proper care in the
Owner Guide, the Service Guide, and this booklet.

• Your vehicle fails to conform, during the warranty
coverage period of two years or 24,000 miles
(whichever occurs first), to the applicable national
EPA standards.

• You are subject to a penalty or sanction under local,
state, or federal law because your vehicle has failed
to conform to the emissions standards. (A penalty or
sanction can include being denied the right to use
your vehicle.)

• Your vehicle has not been tampered with, misused, or
abused.

The Emissions Performance Warranty will not apply to
your vehicle if:

• the vehicle is tested at high altitude, but is certified
to meet standards only at sea level.

• the diagnosis shows your vehicle will pass the
applicable state or local government test using test
procedures and standards set by the EPA.

WHAT IS COVERED?

These parts are covered by both the Emissions Defect
Warranty and the Emissions Performance Warranty.

List of Parts Covered by Emissions
Warranties

• Air/Fuel Feedback
Control System and
Sensors

• Altitude Compensation
System

• Catalytic Converter

• Controls for

Deceleration

• Electronic Engine
Control Sensors and
Switches

• Electronic Ignition
System

• Exhaust Gas
Recirculation (EGR)
Valve, Spacer, Plate and
Associated Parts

• Exhaust Manifold

• Exhaust Pipe (Manifold

to Catalyst)

• Fuel Filler Cap and Neck
Restrictor

• Fuel Injection System

• Fuel Injector Supply

Manifold

• Fuel Tank

• Fuel Vapor Storage

Canister, Liquid
Separator and
Associated Controls

• Ignition Coil and/or
Control Module

• Intake Manifold

• Malfunction Indicator

Light (MIL) System

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• PCV System and Oil
Filler Cap

• Powertrain Control
Module

• Spark Control
Components

• Spark Plugs and Ignition
Wires

• Throttle Air Control
Bypass Valve

• Throttle Body Assembly
(MFI)

• TWC Air Control Valve

• Volume Air Flow Sensor

Important information about List of Parts

Also covered by the two emissions warranties are all
emissions-related bulbs, hoses, clamps, brackets, tubes,
gaskets, seals, belts, connectors, gasoline fuel lines, and
wiring harnesses that are used with components on the
List of Parts, above.

Concerning parts that should be replaced on a certain
recommended replacement schedule: These parts
remain under warranty until : (a) the first replacement
time that is specified in your Owner Guide and the
Service Guide; or (b) the time or mileage limits of the
Federal Defect and Performance Warranties (whichever
occurs first).

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Your Lincoln dealer maintains a complete list of parts
covered by emissions warranties. For more details about
the specific parts covered by the Emissions Defect
Warranty, contact your dealer.

WHAT IS NOT COVERED?

Ford may deny you warranty coverage if your vehicle or
a part has failed because of abuse, neglect, improper
maintenance, unapproved modifications, or any items
included in What Is Not Covered?, page 7.

6. California requirements for emissions warranties

Emissions Warranties for California Vehicles

TYPE OF

COVERAGE

YEARS IN

SERVICE/MILES

DRIVEN

3/50,000
7/70,000

3/50,000

EMISSIONS DEFECTS WARRANTY

Short-Term Warranty

Long-Term Warranty*

* These specific parts were selected on the basis of their estimated

replacement cost at the time the California Air Resources Board
certified your vehicle for sale in California.

EMISSIONS PERFORMANCE

WARRANTY

QUICK REFERENCE:
EMISSIONS WARRANTY
COVERAGE

This chart shows your coverage under the emissions
control warranty that Ford provides to owners of
vehicles certified for sale in California or in another
state that adopts California’s emissions standards
and warranty regulations. There are three
warranties:

• Short-Term Defects Warranty

• Long-Term Defects Warranty

• Performance Warranty

For full details about coverage under California
requirements for emissions control, see:

➡ Defects Warranties (page 16)
➡ Performance Warranty (page 16)
➡ What Is Covered? (page 17)
➡ What Is Not Covered? (page 20)

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EXPLANATION OF CALIFORNIA
EMISSIONS WARRANTIES

Your Warranty Rights and Obligations

(Applicable if your vehicle meets both of the following
requirements:

1. is certified for sale in California, as indicated on the
Vehicle Emissions Control Information label;

2. is registered in California or other state adopting both
the California emission standards and warranty
regulations.)

The California Air Resources Board and Ford are
pleased to explain the emission control system warranty
on your 1997–model vehicle. In California, new motor
vehicle must be designed, built, and equipped to meet
the State’s stringent anti-smog standards. Ford must
warrant the emission control system on your vehicle for
the periods of time listed on page 19, provided there
has been no abuse, neglect, or improper maintenance of
your vehicle.

Your emission control system may include parts such as
the carburetor or fuel injection system, the ignition

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system, catalytic converter, and engine computer. Also
included may be hoses, belts, connectors and other
emissions-related assemblies.

Where a warrantable condition exists, Ford will repair
your vehicle at no cost to you including diagnosis, parts
and labor.

Manufacturers Warranty Coverage

For 3 years or 50,000 miles (whichever first occurs):

1. If your vehicle fails a Smog Check inspection, all
necessary repairs and adjustments will be made by Ford
to ensure that your Lincoln passes the inspection. This
is your emission control system PERFORMANCE
WARRANTY.

2. If any emissions-related part of your vehicle is
defective, the part will be repaired or replaced by Ford.
This is your short-term emission control system
DEFECTS WARRANTY.

For 7 years or 70,000 miles (whichever first occurs):

1. If an emissions-related part listed on page 19 with
coverage for 7 years or 70,000 miles is defective, the
part will be repaired or replaced by Ford. This is your

long-term emissions control system DEFECTS
WARRANTY.

Owner’s Warranty Responsibilities

As the vehicle owner, you are responsible for the
performance of the required maintenance listed in your
owner’s manual. Ford recommends that you retain all
receipts covering maintenance on your vehicle, but Ford
cannot deny warranty coverage solely for the lack of
receipts or for your failure to ensure the performance of
all scheduled maintenance.

You are responsible for presenting your vehicle to a
Lincoln dealer as soon as a problem exists. The
warranty repairs should be completed in a reasonable
amount of time, not to exceed 30 days.

As the vehicle owner, you should also be aware that
Ford may deny you warranty coverage if your vehicle or
a part has failed due to abuse, neglect, improper
maintenance, or unapproved modifications.

If you have any questions regarding your warranty rights
and responsibilities, or if you want to report what you
believe to be violations of the terms of this warranty you
may contact the Lincoln Customer Assistance Center at

1–800–521–4140 or the California Air Resources Board
at:

State of California Air Resources Board
Mobile Source Division
9528 Telstar Avenue
El Monte, California 91731

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WHAT IS COVERED?

• If any part that affects emissions on your vehicle is
defective, Ford will repair or replace the part for up
to 3 years or 50,000 miles (whichever first occurs),
under the short-term Defects Warranty.

• Certain parts listed on page 19 are eligible for a
longer defect warranty. If defective, Ford will repair
or replace these parts for up to 7 years or 70,000
miles (whichever first occurs), under the long-term
Defects Warranty.

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• If your vehicle fails a Smog Check inspection, Ford
will make all necessary repairs and adjustments for
up to 3 years or 50,000 (whichever first occurs),
under the Performance Warranty, to ensure that your
vehicle passes the inspection.

• The parts listed on page 19 are covered by the
Defects Warranties that apply to every California
1997–model Lincoln vehicle.

TIME OR MILEAGE COVERAGE PERIODS FOR

ADDITIONAL CALIFORNIA EMISSIONS

WARRANTIES

(years/thousand miles, whichever first occurs)

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Any part that can affect emissions, if defective, is covered
under the defect warranty. Your Ford Motor Company dealer
maintains a complete list of covered parts. Contact your
dealer for additional assistance.

Parts List 3/50 7/70*

DEFECT

Air/Fuel Feedback Control System and Sensors ✓
Altitude Compensation System ✓
Anti-lock Brake System (ABS) Module ✓✓

1

Catalytic Converter ✓✓
Controls for Decleration ✓
Electronic Engine Control Sensors and Switches ✓
Electronic Ignition System ✓
Exhaust Gas Recirculation (EGR) Valve, Spacer Plate,
and Associated Parts ✓
Exhaust Manifold Gasket ✓✓

2

Exhaust Manifolds (left and right) ✓✓
Exhaust Pipe (Manifold to Catalyst) ✓
Fuel Filler Cap and Neck Restrictor ✓
Fuel Injection System ✓
Fuel Injector System Wiring ✓
Fuel Injector Supply Manifold ✓
Fuel Tank ✓✓

3

Fuel Vapor Storage Canister, Liquid Separator, and
Associated Controls ✓
Ignition Coil and/or Control Module ✓
Intake Manifold ✓✓

4

Intake Manifold Runner Control ✓
Malfunction Indicator Light System (MIL) ✓
PCV System and Oil Filler Cap ✓
Powertrain Control Module ✓
Spark Control Components ✓
Spark Plugs and Ignition Wires ✓
Throttle Air Control Bypass Valve ✓
Throttle Body Assembly (MFI) ✓
TWC Air Control Valve ✓
Volume Air Flow Sensor ✓

* These specific parts were selected on the basis of their estimated replacement costs at the time the
California Air Resources Board certified your vehicle for sale in California.

1

Continental only

3

Mark VIII only

2

Town Car only

4

Continental and Mark VIII only

Important Information about List of Parts

Also covered by this warranty are all emissions-related
bulbs, hoses, clamps, brackets, tubes, gaskets, seals,
belts, connectors, gasoline fuel lines, and wiring
harnesses that are used with components on the List of
Parts.

Concerning parts that should be replaced on a certain
required maintenance schedule: these parts remain
under warranty until the first replacement time that is
specified in your Owner Guide and the Service

Guide.

NOTE: If the diagnosis does not reveal a defect, the

Defects Warranty does not apply.

Your Ford dealer maintains a complete list of covered
parts. For more details about the specific parts that are
covered by the Defects Warranty, contact your dealer.

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WHAT IS NOT COVERED?

Ford may deny you warranty coverage if your vehicle or
a part has failed because of abuse, neglect, improper
maintenance, unapproved modifications, or any items
included in What Is Not Covered?, page 7.

7. Additional information about your emissions warranty
coverage, under federal and California requirements

HOW DO I GET WARRANTY
SERVICE?

To get service under your emission warranties, take
your vehicle to any Lincoln dealer as soon as possible
after it has failed an EPA-approved test or a California
Smog Check inspection. Be sure to show the dealer the
document that says your vehicle has failed the test.

Your dealer will decide whether the repair is covered by
the warranty. If there is a question about coverage, the
final decision must be made by Ford within 30 days
after you bring in your vehicle for repair. (The decision
will be made within a shorter time if the law requires
you to have the vehicle repaired more quickly in order
to avoid additional penalties.) However, your dealer
does not have to meet the deadline if you request a
delay or agree to a delay, or if the delay is caused by an
event for which neither Ford nor your dealer is
responsible.

You will be notified by Ford in writing if your claim for
warranty coverage is denied. The notice will explain the
basis for denying your claim. If you fail to receiver this
notice, Ford will perform the warranty repair for you
free of charge.

HOW DO I HANDLE EMERGENCY
REPAIRS?

If your vehicle needs an emergency repair on
emission-related parts, and a Lincoln dealer is not
available - so that you must have covered repairs made
by someone other than a Lincoln dealer - your Lincoln
dealer will reimburse you for the cost of repairs,
including diagnosis. Be sure to obtain: (a) the parts that
are replaced; and (b) a receipt for the work. Take the
parts and receipt to your dealer, who will determine if
the repair is covered under warranty.

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You should follow the same procedure if a warranted
part is not available at your Lincoln dealer within 30
days from the time you first bring your vehicle to your
dealer for repairs, and you must go elsewhere for
repairs.

Any repair not completed within 30 days also
constitutes an emergency, and any equivalent
replacement part may be used in an emergency
situation. Ford will reimburse you for the repair
expenses, not to exceed: (a) the manufacturer’s
suggested retail price for all warranted parts that are
replaced; and (b) the labor charges (based on the
manufacturer’s recommended time allowance for the
warranty repair and the geographically appropriate
hourly labor rate).

What Replacement Parts Should I
Use?

Ford recommends that you use genuine Ford
replacement parts. However, when you are having
non-warranty work done on your vehicle, you may
choose to use non-Ford parts.

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If you decide to use non-Ford parts, be sure they are
equivalent to Ford parts in performance, quality, and
durability. If you use replacement parts that are not
equivalent to Ford parts, your vehicle’s emissions
control systems may not work as effectively, and you
may jeopardize your emissions warranty coverage.

NOTE: FEDERAL WARRANTY ONLY
The maintenance, replacement, or repair of emissions
control devices or systems, the cost of which is not
covered by the warranties, can be performed by any
automotive repair establishment or individual using
non-Ford parts.

For vehicles within the warranty period, Ford will repair
at no cost to the owner, under the Federal Emissions
Warranty, covered emission failures caused by properly
installed Ford parts or non-Ford parts that have been
“certified” by the U.S. Environmental Protection Agency
(EPA). Ford is not responsible for the cost of repairing
any emission failures caused by non-Ford parts that
have not been ‘‘certified’’ by the EPA.

Proper Maintenance Preserves Your
Warranty

If you do not maintain your vehicle properly, Ford may
have the right to deny you warranty coverage.

To have repairs made under this warranty, you may
have you show that you have followed Ford’s
instructions on properly maintaining and using your
vehicle. You will find these instructions in your Owner
Guide and Service Guide. Be sure to save your service
receipts and to keep accurate records of all
maintenance work.

If you are not satisfied with the handling of a warranty
matter, see Customer Assistance, on the inside front
cover, and Dispute Settlement Board, page 25.

If you need more information about getting service
under the Federal Emissions Performance
Warranty, or if you want to report what you believe to
be violations of the terms of this warranty, you may
contact:

Director, Field Operations & Support Division
(6406J)
Environmental Protection Agency
401 M Street, S.W.
Washington, D.C. 20460

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8. Ford Extended Service Plan

MORE PROTECTION FOR YOUR
VEHICLE

You can get more protection for your new Lincoln
vehicle by purchasing a Ford Extended Service Plan
(Ford ESP). Ford ESP is the only extended service
program with the Ford name on it and the only service
contract backed by Ford Motor Company.

Ford ESP is an optional service contract, backed and
administered by Ford. It provides:

• protection against repair costs after your Bumper to
Bumper Warranty expires; and

• other benefits during the warranty period (such as:
reimbursement for rentals; coverage for certain
maintenance and wear items).

You may purchase Ford ESP from any participating Ford
Motor Company dealer. There are several Ford ESP

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plans available in various time-and-mileage
combinations. Each plan can be tailored to fit your own
driving needs, including reimbursement for towing and
rental.*

When you purchase Ford ESP, you receive
peace-of-mind protection throughout the United States
and Canada, provided by a network of more than 5,100
participating Ford Motor Company dealers.

NOTE: Repairs performed outside the United States
and Canada are not eligible for ESP coverage.

This information is subject to change. Ask your dealer
for complete details about Ford ESP coverage.

* In Hawaii, rules vary. See your dealer for details.

9. Dispute Settlement Board

DO YOU NEED THE DISPUTE
SETTLEMENT BOARD?

Your satisfaction is important to Ford Motor Company and
to your dealer. Experience has shown that our customers
have been very successful in achieving satisfaction by
following the three-step procedure outlined on the inside
cover of this booklet.

However, if your warranty concern has not been
resolved using the three-step procedure, you may be
eligible to participate in the Dispute Settlement Board,
an informal, alternative process for resolving disputes.

A warranty dispute must be submitted to the Dispute
Settlement Board before taking action under the
Magnuson-Moss Warranty Act, or to the extent allowed
by state law, before pursuing replacement or repurchase
remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing
state created rights or other rights which are

independent of the Magnson-Moss Warranty Act or state
replacement or repurchase laws.

HOW DOES THE BOARD WORK?

The Dispute Settlement Board offers a voluntary, free,
independent process for resolving warranty disputes.
You may apply to the Board if you are an eligible owner
of a Ford Motor Company vehicle in the United States.

For more details, please refer to your Customer
Assistance Guide. For a brochure/application, speak to
your dealer or write to:

Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120.

NOTE: The Dispute Settlement Board program may not

be available in all states. Ford Motor Company reserves
the right to change eligibility limitations, modify
procedures and discontinue this program at any time
without notice and without obligation per applicable
state law.

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10. State warranty enforcement laws

These state laws - sometimes called “lemon laws” - allow
owners to receive a replacement vehicle or a refund of
the purchase price, under certain circumstances. The
laws vary from state to state.

To the extent your state law allows, Ford Motor
Company requires that you first send us a written
notification of any defects or non-conformities that you
have experienced with your vehicle. (This will give us
the opportunity to make any needed repairs before you
pursue the remedies provided by your state’s law.)

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In other states, Ford Motor Company requests that you
give us the written notice.

Send your written notification to:

Ford Motor Company
Lincoln Customer Assistance Center
300 Renaissance Center
P.O. Box 43360
Detroit, MI 48243

NOTES

NOTES