Lincoln Mark 1997 User Manual

1. Introduction

Ford Motor Company and your selling dealer thank

you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service.

When you need warranty repairs, Ford recommends that you take your Lincoln to your selling dealer, who wants to ensure that you continue to be satisfied with your vehicle. You may, however, take your vehicle to any Ford Motor Company dealership authorized to service Lincoln vehicles.

This booklet explains in detail the warranty coverages that apply to your 1997–model Lincoln vehicle. If you bought a previously owned 1997–model vehicle, you are eligible for any remaining warranty coverages.

The warranty includes:

➡ New Vehicle Limited Warranty (page 4) ➡ Emissions Defect Warranties and Emissions

Performance Warranties which cover your emissions control systems. (page 11)

2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined in Customer Assistance,onthe inside front cover of this booklet.

In addition, if you are an eligible U.S. owner, you may use - at no cost - the services of the Dispute Settlement Board. The Board is a panel of impartial individuals who resolve disputes; for details, see Dispute Settlement

Board, page 25.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any defects or damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may find that a vehicle was damaged before he or she took delivery. If you see any damage or defect when you receive your vehicle, notify your dealership immediately.

MAINTAIN YOUR VEHICLE PROPERLY

Your glove box contains an Owner Guide and a Service Guide for reference and for recording

maintenance work done on your vehicle.

Proper vehicle maintenance is the responsibility of the owner. Ford Motor Company may deny you warranty coverage if you fail to keep records and receipts indicating that the vehicle maintenance specified in the Service Guide has been performed.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for covered warranty repairs made during the warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, or Emissions Coverage.

Some states may require a tax on all or a portion of warranty repairs. Where state law requires, the tax must be paid by you, the owner of the vehicle.

Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of the warranty. Check with your dealer or call the Lincoln Customer Assistance Center at 1–800–521–4140 to learn whether any adjustment program is applicable to your vehicle. Please have your vehicle identification number available.

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply

to your vehicle if:

• it was originally sold or leased by a Ford Motor Company dealership in the United States or U.S. Federalized Territories; and

• it was originally registered/licensed and operated in the United States, U.S Federalized Territories, or Canada.

If you meet those two requirements, you do have warranty coverage when you travel with this vehicle outside the United States, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country for a repair that is covered under the U.S. warranty. If this happens, be sure to save the paid repair order or invoice. You should present this document to a U.S. Ford Motor Company dealer for refund consideration.

3. The new vehicle limited warranty for your 1997-model vehicle

Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Ford neither assumes nor authorizes anyone to assume for it any other obligation or liability in connection with your vehicle or this warranty.

Ford and your dealer are not responsible for any time that you lose, for any inconvenience you might be caused, for the loss of your transportation, or for any other incidental or consequential damages you may have.

You may have some implied warranties. For example, you may have:

• an implied warranty or merchantability (that your vehicle is reasonably fit for the general purpose for which it was sold); or

• an implied warranty of fitness for a particular purpose (that your vehicle is suitable for your special purposes).

These implied warranties are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by state law, whichever period is shorter.

Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental consequential damages, so the limitation and exclusions described above may not apply to you.

NOTE: This information about the limitations and incidental and consequential damages under the

New Vehicle Limited Warranty also applies to the Emissions Warranties described on pages 11-23.

QUICK REFERENCE: WARRANTY

Your New Vehicle Limited Warranty

TYPE OF

COVERAGE

YEARS IN

SERVICE/MILES

DRIVEN

4/50,000

5/50,000

5/UNLIMITED

SAFETY RESTRAINT SYSTEM

CORROSION

BUMPER TO BUMPER

COVERAGE

This chart gives a general summary of your coverage under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information.

For each type of coverage, the chart shows two measures:

• years in service

• miles driven

The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for four years - unless you drive more than 50,000 miles before four years elapse. In that case, your coverage ends at 50,000 miles.

For more details on coverage, see:

➡ What is Covered? (page 6) ➡ What is Not Covered? (page 7)

WHAT IS COVERED?

Bumper to Bumper Coverage

Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage begins at the Warranty Start Date and lasts for four years or 50,000 miles, whichever occurs first.

During this coverage period, authorized Ford Motor Company dealers will repair, replace, or adjust all parts on your vehicle (except tires) that are defective in factory-supplied materials or workmanship. Items or conditions that are not covered by the New Vehicle Limited Warranty are described on page 7.

When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured parts that are authorized by Ford.

Safety Restraint Coverage

Under your New Vehicle Limited Warranty, Safety Restraint Coverage begins at the Warranty Start Date and lasts for five years or 50,000 miles, whichever occurs first.

During this coverage period, Ford warrants your vehicle’s safety belts and air bag Supplemental Restraint

System (SRS) against defects in factory-supplied materials or workmanship.

Corrosion Coverage

Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the Warranty Start Date and covers body sheet metal panels against corrosion due to a defect in factory-supplied materials or workmanship.

The coverage period for corrosion depends on the type of damage that occurs. There are two types of damage:

• If corrosion causes perforation (holes) in the body sheet metal, coverage lasts for five years, regardless of the miles driven.

• If corrosion does not cause holes - and is not the result of usage and/or environmental conditions coverage lasts for four years or 50,000 miles, whichever occurs first.

For damage caused by airborne material (environmental fallout) - where there is no factory-related defect involved and therefore no warranty - our policy is to cover paint damage due to airborne material for 12 months or 12,000 miles, whichever occurs first.

WHAT IS NOT COVERED?

Damage Caused By:

• accidents, collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle

• misusing the vehicle, such as driving over curbs, overloading, racing, or using the vehicle as a stationary power source

• altering or modifying the vehicle - including the body, chassis, or components - after the vehicle leaves Ford’s control

• tampering with the vehicle, tampering with the emissions systems, or with other parts that affect these systems

• disconnecting or altering the odometer or allowing the odometer to be inoperative for an extended period of time with the result that the actual mileage cannot be determined

• using contaminated or improper fuel/fluids

• customer-applied chemicals

Damage Caused by Use and/or the Environment

Your New Vehicle Limited Warranty does not cover surface rust and deterioration of paint, trim, and appearance items that result from use and/or exposure to the elements. Here are examples:

• stone chips, scratches (some examples are on paint and glass)

• dings, dents

• road salt, tree sap

• bird droppings

• lightning, hail

• windstorm

• earthquake

• water or flood

Damage Caused by Improper Maintenance

Your New Vehicle Limited Warranty does not cover damage caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong fuel, oil, lubricants or fluids. See the Owner Guide for correct fluid types and levels, and consult the Service

Guide for proper ways to maintain your vehicle.

Maintenance/Wear

Your New Vehicle Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. Examples from the Service Guide are:

• oil changes

• oils, lubricants, other

fluids

• oil/air filters

• brake linings/pads

• tire rotation

• cleaning/polishing

• wiper blades

• clutch linings

• engine tune-up

Other Items and Conditions Not Covered

Your New Vehicle Limited Warranty also does not cover:

• non-Ford parts of your vehicle that are installed by body builders or manufacturers other than Ford

• vehicle’s with titles that

specify “dismantled”, “fire”, “flood”, “junk”, “rebuilt”, “reconstructed”, or “salvaged”

Time Limits on Coverage

• After the first 12 months in service or 12,000 miles, whichever occurs first, wheel alignment and tire balancing are not covered unless required by a warranty repair.

4. In addition ...

TIRES

The tire manufacturer provides you with a separate warranty. You will find your tire warranty with the owner literature supplied with your new vehicle.

If a tire is damaged during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company will replace the tire.

ROADSIDE SERVICE (UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)

Your vehicle is eligible for the Ford Roadside Assistance Program, unless you are driving a daily rental unit. Under this program Ford will cover:

• towing to the nearest Ford Motor Company dealership

• flat tire change

• fuel delivery

• jump starts

• lock-out problems

The Roadside Assistance Program is separate from the New Vehicle Limited Warranty, but the Program’s time period runs concurrently with Bumper to Bumper Warranty Coverage (four years or 50,000 miles, whichever occurs first). If you need towing after Bumper to Bumper Coverage has ended - and if the problem is covered by another Ford warranty - Ford will pay the tow charge under the other warranty.

For emergency roadside assistance, call

1–800–521–4140.

For daily rental units that must be towed because a covered part has failed during the Bumper to Bumper Warranty period, Ford will cover towing to the nearest Ford Motor Company dealership.

+ 19 hidden pages