Lincoln Blackwood 2002, Continental 2002, LS 2002, Navigator 2002, Town Car 2002 Warranty

Your satisfaction is our #1 goal. If you have questions or concerns with your
vehicle, we suggest you follow these steps:

1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.

2. If the inquiry or concern remains unresolved, contact the Sales Manager
or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level, please
contact the Lincoln Customer Relationship Center.

In the United States:

In Canada:

Lincoln Customer Relationship Center

Ford Motor Company

16800 Executive Plaza Drive

P.O. Box 6248

Dearborn, MI 48121

1-800-521-4140

TDD for hearing impaired:

1-800-232-5952

In Caribbean, Central America, Israel and
Sub-Saharan Africa:

Ford Motor Company

Worldwide Direct Market Operations

Attention: Owner Relations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, MI 48101

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

In Middle East & North Africa:

Ford Middle East & North Africa

Customer Relationship Center

API World Tower, 17th Floor

Sheikh Zayed Road

Dubai, United Arab Emirates

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

Ford Motor Company

Customer Relationship Centre

of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6J 5B4

1-800-565-3673 (FORD)

In Puerto Rico and Virgin Islands:

Ford Motor Company

Caribbean Inc.
P.O. Box 11957

Caparra Heights Station

San Juan, PR 00922-1957

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

Table of Contents

1. INTRODUCTION 1

2. IMPORTANT INFORMATION YOU SHOULD
KNOW 2

If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Who Pays For Warranty Repairs? 3
Do Warranties Apply In Other Countries? 4

3. THE NEW VEHICLE LIMITED WARRANTY FOR
YOUR 2002-MODEL VEHICLE 5

Quick Reference: Warranty Coverage 6
What Is Covered? 6
What Is Not Covered? 8

4. IN ADDITION ... 11
Roadside Service (United States, Puerto Rico,

And U.S. Virgin Islands) 11
Transportation Assistance 11

5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 13

Quick Reference: Emissions Warranty Coverage 13
What Is Covered? 15
What Is Not Covered? 16

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES 17

Quick Reference: Emissions Warranty Coverage 17
Explanation Of California Emissions Warranties 18
What Is Covered? 19
What Is Not Covered? 21

7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 22

8. FORD EXTENDED SERVICE PLAN 25

9. DISPUTE SETTLEMENT BOARD 26

10. STATE WARRANTY ENFORCEMENT LAWS 27

11. IMPORTANT INFORMATION ABOUT TOWN CAR
LIMOUSINE CONVERSIONS 28

1. Introduction

Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.

When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized to service Lincoln
vehicles. Certain warranty repairs require special training though, so not
all dealers are authorized to perform all warranty repairs. That means
that, depending on the warranty repair needed, the vehicle may need to
be taken to another dealer. If a particular dealership cannot assist you,
then contact the Lincoln Customer Relationship Center at
1-800-521-4140.

This booklet explains in detail the warranty coverages that apply to your
2002–model Lincoln vehicle. If you bought a previously owned
2002–model vehicle, you are eligible for any remaining warranty
coverages.

Ford Motor Company provides the Emissions Defect Warranties and
Emissions Performance Warranties which cover your emissions
control systems (pages 13-24).

Ford Motor Company or Ford Motor Vehicle Assurance Company (a
subsidiary of Ford Motor Company, The American Road, Dearborn, MI

48121) provides the New Vehicle Limited Warranty (pages 5-8).

If you are interested in knowing whether the warranty coverage is
provided by Ford Motor Company or Ford Motor Vehicle Assurance
Company, call the Lincoln Customer Relationship Center at
1-800-521-4140. The warranty coverage you receive and your dealer’s
handling of any warranty covered repair will be the same regardless of
the warranty provider.

1

2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet.

In addition, if you are an eligible U.S. owner, you may use - at no cost ­the services of the Dispute Settlement Board. The Board is a panel of
impartial individuals who resolve disputes. For details, see Dispute
Settlement Board (page 26) or call 1-800-428-3718.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage on your vehicle, notify
your dealership within one week of the delivery date.

MAINTAIN YOUR VEHICLE PROPERLY

Your glove compartment contains an Owner Guide and a Scheduled
Maintenance Guide which indicate the scheduled maintenance required for

your vehicle. Proper maintenance guards against major repair expenses
resulting from neglect or inadequate maintenance, may help increase the
value you receive when you sell or trade your vehicle, and is important in
allowing your vehicle to comply with applicable emissions standards.

It is your responsibility to make sure that all of the scheduled maintenance is
performed and that the materials used meet Ford engineering specifications.
(Certain parts have limited warranty coverage if replacement is needed

2

because of normal wear and tear — See page 7 for details.) Failure to
perform scheduled maintenance as specified in the Service Guide will
invalidate warranty coverage on parts affected by the lack of maintenance.
Make sure that receipts for completed maintenance work are retained with
the vehicle and confirmation of maintenance work is always entered in your

Scheduled Maintenance Guide

.

Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury
Auto Care Service Center, has factory-trained technicians who can
perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to maximize
your satisfaction with your vehicle.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for covered warranty repairs made during the
warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, or
Emissions Coverage.

Some states may have mandated alternate time coverage periods for
parts of your vehicle (e.g. seatbelts).

Some states and/or local governments may require a tax on a portion of
warranty repairs. Where applicable law allows, the tax must be paid by
you, the owner of the vehicle.

During the Bumper to Bumper Warranty period, dealers may receive
instructions to provide no-cost, service-type improvements — not
originally included in your Scheduled Maintenance Guide — intended to
increase your overall satisfaction with your vehicle.

Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call the Lincoln Customer
Relationship Center at 1–800–521–4140 to learn whether any
adjustment program is applicable to your vehicle. Please have your
vehicle identification number available.

3

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Vehicle Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:

• it was originally purchased through the Ford Worldwide Direct
Marketing Operations Military Sales Program; or

• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S Federalized Territories; and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.

If you meet either of these two requirements, you do have warranty
coverage when you travel with this vehicle outside the United States,
U.S. Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country or U.S.
Federalized Territory for a repair that is covered under the U.S.
warranty. If this happens, be sure to save the paid repair order or
invoice. You should present this document to a U.S. Ford Motor
Company dealer for warranty refund consideration.

Refer to www.Ford.com for additional global customer assistance
reference information.

4

3. The new vehicle limited warranty for your 2002-model vehicle

Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. The
New Vehicle Limited Warranty is the only express warranty applicable
to your vehicle. Neither Ford or Ford Motor Vehicle Assurance
Company assumes nor authorizes anyone to assume for it any other
obligation or liability in connection with your vehicle or this warranty.

Ford, Ford Motor Vehicle Assurance Company and your dealer are not
responsible for any time that you lose, for any inconvenience you
might be caused, for the loss of your transportation, or for any other
incidental or consequential damages you may have.

You may have some implied warranties. For example, you may have:

• an implied warranty of merchantability (that your vehicle is
reasonably fit for the general purpose for which it was sold); or

• an implied warranty of fitness for a particular purpose (that your
vehicle is suitable for your special purposes).

These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.

Some states do not allow Ford or Ford Motor Vehicle Assurance
Company to limit how long an implied warranty lasts or to exclude or
limit incidental or consequential damages, so the limitation and
exclusions described above may not apply to you.

NOTE: This information about the limitation of implied warranties
and the exclusion of incidental and consequential damages under the

New Vehicle Limited Warranty also applies to the Emissions
Warranties described on pages 13–24.

NOTE: If you are an eligible U.S. owner and have a warranty concern

unresolved by your dealer, you may use the services of the Dispute
Settlement Board (see page 26).

5

QUICK REFERENCE: WARRANTY COVERAGE

This chart gives a general summary of your warranty coverage provided
by Ford Motor Company or Ford Motor Vehicle Assurance Company
under the New Vehicle Limited Warranty. Please refer to the
description of warranty coverage for more specific information.

For each type of coverage, the chart shows two measures:

• years in service • miles driven

Your New Vehicle Limited Warranty

TYPE OF

TYPE OF

COVERAGE

COVERAGE

BUMPER TO BUMPER*

YEARS IN

SERVICE/MILES

DRIVEN

4/50,000

SAFETY RESTRAINT SYSTEM

CORROSION (Perforation only)

* Certain parts also are covered for 3 years or 36,000 miles (whichever

occurs first) if replacement is needed because of normal wear and tear.
See page 7 for list of parts.

5/50,000

5/UNLIMITED

The measure that occurs first determines how long your coverage lasts.
For example: Your Bumper to Bumper Coverage lasts for four years ­unless you drive more than 50,000 miles before four years elapse. In that
case, your coverage ends at 50,000 miles.

For more details on coverage, see:

➡ What is Covered? (pages 6–8)
➡ What is Not Covered? (pages 8–10)

WHAT IS COVERED?

The New Vehicle Limited Warranty coverage is provided by Ford Motor
Company or Ford Motor Vehicle Assurance Company, a subsidiary of
Ford Motor Company. These coverages include Bumper to Bumper
coverage, Safety Restraint coverage, and corrosion coverage.

Bumper to Bumper Coverage

Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage
begins at the warranty start date and lasts for four years or 50,000 miles,
whichever occurs first.

6