Liftup A S REMOTE1, RAIZER1 User Manual

User Manual

RAIZER

USER MANUAL – RAIZER® – US VERSION 1.6

USER MANUAL – RAIZER – US VERSION 1.6

Content

Content ....................................................................................................................................................................2

1. Foreword.........................................................................................................................................................4

1.1 Quick Guide ..............................................................................................................................................4

2. Declaration .....................................................................................................................................................5

2.1 Regulatory Approvals ..............................................................................................................................7

2.2 EU Declaration of conformity ...............................................................................................................9

3. Type certificate ........................................................................................................................................... 10

4. Intended use ................................................................................................................................................ 11

5. Technical specifications ............................................................................................................................. 12

5.1 Raizer Lifting chair ................................................................................................................................ 12

5.2 Remote control ..................................................................................................................................... 13

5.3 Charger .................................................................................................................................................... 13

6. Safety instructions ...................................................................................................................................... 14

6.1 Assembly ................................................................................................................................................. 14

6.2 Avoiding personal injury. ..................................................................................................................... 14

6.3 Overload. ................................................................................................................................................ 14

7. Personal safety ............................................................................................................................................ 15

7.1 Avoiding personal injury ...................................................................................................................... 15

7.2 Seatbelt .................................................................................................................................................... 15

7.3 Handling ................................................................................................................................................... 16

8. Functionality ................................................................................................................................................. 17

9. Prior to use .................................................................................................................................................. 17

10. Operation ..................................................................................................................................................... 18

10.1 Assembly and use of the Raizer® ....................................................................................................... 18

10.2 Assembly of left-hand side .................................................................................................................. 19

10.3 Assembly of right-hand side ................................................................................................................ 20

10.4 Lifting of person ..................................................................................................................................... 22

10.5 Operation of the Raizer® by means of seat buttons .................................................................... 24

10.6 Operation of the Raizer® by means of remote control* ............................................................. 26

10.7 How to pair the remote control transmitter and receiver ........................................................ 27

11. Disassembly ................................................................................................................................................. 28

12. Charging of the Raizer® ............................................................................................................................ 29

13. Maintenance ................................................................................................................................................. 30

13.1 Cleaning: .................................................................................................................................................. 30

13.2 Mechanical maintenance ...................................................................................................................... 30

13.3 Remote control* ................................................................................................................................... 31

14. Maintenance checklist ................................................................................................................................ 32

15. Service log book ......................................................................................................................................... 33

USER MANUAL – RAIZER – US VERSION 1.6

16. Spare parts ................................................................................................................................................... 34

17. Troubleshooting ......................................................................................................................................... 40

18. Electrical diagram........................................................................................................................................ 41

19. Disposal ........................................................................................................................................................ 42

20. Right of warranty ........................................................................................................................................ 42

21. Approvals and certificates ........................................................................................................................ 43

USER MANUAL – RAIZER – US VERSION 1.6

1. Foreword

Congratulations on purchasing your new Raizer.

This is an original user manual for your new Raizer.

It is important to read this manual before using the Raizer.

The Raizer is a battery-powered mobile lifting chair which can be assembled around a fallen person and raises a fallen person up to an almost standing position in a few minutes. It can be operated by only a single assistant and requires no physical input from the assistant aside from a helping hand.

The Raizer is simple to operate by means of the control panel mounted on the side of the seat, or via a remote control*.

*Supplementary equipment

1.1 Quick Guide

There is a supplementary Quick Guide in the pocket of the carrying bag. You can store this user manual in the same place.

Scan to retrieve an extra Quick Guide

USER MANUAL – RAIZER – US VERSION 1.6

Corporate Office:

Manufacture:

Liftup Inc. 3630 Peachtree Road NE Suite 920 Atlanta GA-30326 Tel: +1 404-835-9421 www.liftup.us

Liftup A/S Hagensvej 21 DK – 9530 Stoevring Denmark. Tel. +45 9686 3020 www.liftup.dk

2. Declaration

© Liftup A/S. All rights reserved. Liftup, the Liftup logo and Liftup are trademarks of Liftup A/S, registered in the United States and in other countries. All other trademarks are the property of their respective owners.

Release Notice

This document is release 1.6 of the RAIZER, User guide.

The following Product Limited Warranty gives Resellers specific legal rights. You may have others, which vary from state/jurisdiction to state/jurisdiction.

Product Limited Warranty

Subject to the terms and conditions set forth herein, Liftup A/S (“Liftup”) makes the following warranty only to its Resellers who purchase the RAIZER hardware product (“Product”) directly from Liftup: for a period of one (1) year from the date of shipment from Liftup, the Product will substantially conform to Liftup’s standard published specifications for the Product and the Product hardware will be substantially free from defects in materials and workmanship. The foregoing warranty shall not apply to embedded software/firmware components.

THIS PRODUCT LIMITED WARRANTY IS PROVIDED TO RESELLERS AND TO RESELLERS ONLY. RESELLER IS SOLELY RESPONSIBLE FOR ANY AND ALL WARRANTIES MADE TO ITS CUSTOMERS, AND LIFTUP MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND SHALL HAVE NO OBLIGATIONS OR LIABILITY TO RESELLER’S CUSTOMERS OR ENDUSERS OF THE PRODUCT. RESELLER SHALL NOT MAKE ANY REPRESENTATIONS OR

WARRANTIES ON LIFTUP’S BEHALF, AND SHALL FULLY INDEMNIFY, DEFEND AND

HOLD LIFTUP HARMLESS FROM ANY BREACH OF THE FOREGOING. IF RESELLER DISTRIBUTES PRODUCT TO END-USER CUSTOMERS, RESELLER SHALL BE SOLELY RESPONSIBLE FOR PREPARING AND PROVIDING PRODUCT WARRANTIES AND PRODUCT LITERATURE TO END-USERS.

Warranty Remedies

If the Product fails during the warranty period for reasons covered by this Product Limited Warranty and Reseller notifies Liftup of such failure during the warranty period, Liftup at is option will repair OR replace the nonconforming Product, OR refund the purchase price paid

USER MANUAL – RAIZER – US VERSION 1.6

by Reseller for the Product, provided that Reseller returns the Product to Liftup in accordance with Liftup’s standard return material authorization procedures or as otherwise instructed by Liftup.

Warranty Exclusions and Disclaimers

The foregoing Product Limited Warranty shall only apply in the event and to the extent that (i) the Product is properly and correctly installed, configured, interfaced, maintained, stored and

operated in accordance with Liftup’s specifications, and (ii) the Product is not modified or

misused. This Product Limited Warranty shall not apply to, and Liftup shall not be responsible for, defects or performance problems resulting from: (a) the combination or utilization of the Product with hardware or software products, information, data, systems, interfaces, services or devices not made, supplied or specified by Liftup; (b) the operation of the Product under

any specifications other than, or in addition to, Liftup’s standard published specifications for the

Product; (c) the unauthorized installation, modification or use of the Product; (d) damage caused by: accident, lightning or other electrical discharge, water immersion or spray, or exposure to environmental conditions for which the Product is not intended; or (e) normal wear and tear on consumable parts, including by way of example and without limitation, batteries.

LIFTUP DOES NOT WARRANT OR GUARANTEE THE RESULTS OBTAINED THROUGH THE USE OF THE PRODUCT. THE FOREGOING TERMS OF THE PRODUCT LIMITED

WARRANTY STATE LIFTUP’S ENTIRE LIABILITY, AND RESELLER’S EXCLUSIVE REMEDIES,

RELATING TO THE USE AND PERFORMANCE OF THE PRODUCT EXCEPT AS OTHERWISE EXPRESSLY PROVIDED FOR IN THIS PRODUCT LIMITED WARRANTY, THE PRODUCT, ACCOMPANYING DOCUMENTATION AND MATERIALS, AND/OR ANY EMBEDDED SOFTWARE/FIRMWARE AND UPDATES THERETO ARE PROVIDED “AS-IS” AND WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, BY EITHER LIFTUP OR ANYONE WHO HAS BEEN INVOLVED IN ITS CREATION, PRODUCTION, INSTALLATION OR DISTRIBUTION, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. THE STATED EXPRESS WARRANTIES ARE IN LIEU OF ALL OBLIGATIONS OR LIABILITIES ON THE PART OF LIFTUP ARISING OUT OF, OR IN CONNECTION WITH, THE PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING:

THE PRODUCT MAY CONTAIN TECHNOLOGY THAT IS NOT FAULT TOLERANT AND IS NOT DESIGNED, MANUFACTURED OR INTENDED FOR USE IN ENVIRONMENTS OR APPLICATIONS IN WHICH THE FAILURE OF THE PRODUCT WOULD LEAD TO DEATH, PERSONAL INJURY OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE OR SEVERE FINANCIAL LOSS. ANY USE OR DISTRIBUTION BY RESELLER OR ITS CUSTOMERS IN CONNECTION WITH ANY SUCH ENVIRONMENT OR APPLICATION

SHALL BE AT RESELLER’S AND ITS CUSTOMERS’ SOLE RISK, AND LIFTUP SHALL HAVE

NO LIABILITY WHATSOEVER IN CONNECTION THEREWITH. RESELLER SHALL INDEMNIFY AND HOLD LIFTUP AND ITS SUPPLIERS HARMLESS FROM ANY CLAIM

BROUGHT AGAINST LIFTUP WHICH ARISES FROM RESELLER’S USE OR DISTRIBUTION

OF THE PRODUCT IN CONNECTION WITH SUCH ENVIVRONMENTS OR APPLICATIONS. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON DURATION OR THE EXCLUSION OF AN IMPLIED WARRANTY, SO CERTAIN OF THE ABOVE LIMITATIONS MAY NOT APPLY TO EVERY RESELLER.

USER MANUAL – RAIZER – US VERSION 1.6

Embedded Software/Firmware

The Product and associated tools, if any, may contain embedded software/firmware, which is licensed, not sold, and is only for use within the Product as an integral part thereof. Such embedded software/firmware (which includes all updates thereto) contains valuable trade secrets and is proprietary to Liftup A/S and its suppliers. To the greatest extent permitted by law, such embedded software/firmware may not be modified, copied, disassembled, decompiled or reverse engineered. Liftup reserves all other rights.

Limitation of Liability

LIFTUP’S ENTIRE LIABILITY REGARDING THE PRODUCT SHALL BE LIMITED TO THE

AMOUNT ACTUALLY PAID BY RESELLER FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LIFTUP OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER UNDER ANY CIRCUMSTANCE OR LEGAL THEORY RELATING IN ANY WAY TO THE PRODUCTS, ACCOMPANYING DOCUMENTATION AND MATERIALS, AND ANY EMBEDDED SOFTWARE/FIRMWARE AND UPDATES THERETO (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA OR ANY OTHER PECUNIARY LOSS), REGARDLESS OF WHETHER LIFTUP HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH LOSS AND REGARDLESS OF THE COURSE OF DEALING BETWEEN LIFTUP AND RESELLER. BECAUSE SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO EVERY RESELLER.

Notices

Class B Statement – Notice to Users. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and the receiver.  Consult the dealer or an experienced radio/TV technician for help.

Changes and modifications not expressly approved by the manufacturer or registrant of this equipment can void your authority to operate this equipment under Federal Communications Commission rules.

2.1 Regulatory Approvals

CE The RAIZER product comply with the essential requirements of the RED Directive 2014/53/EU as stated by the EU Declaration of Conformity (CE). The RAIZER product comply with the European Telecommunications Standards Institute Specifications EN 300 440 operating in 2.400 GHz to 2.483 GHz band for Radio Equipment and Systems).

USER MANUAL – RAIZER – US VERSION 1.6

EU/ International

The RAIZER complies with the essential requirements of the 2011/65/EU directive on the restriction of the use of certain hazardous substances in electrical and electronic equipment (ROHS 2). Complies with the essential requirements of the EU 1907/2006 regulation concerning the Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH). Complies with the requirements of the 2002/96/EU directive on waste electrical and electronic equipment and directive 2006/66/EU on batteries and accumulators and waste batteries and accumulators (WEEE).

FCC/IC

The RAIZER and REMOTE products comply with the FCC Part 15.249 and the Industry Canada requirements RSS-GEN, RSS-210 The RAIZER and REMOTE products complies with Part 15 of the FCC rules and with Industry Canada license exempt standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. The RAIZER and REMOTE products are SAR test excluded according to FCC KDB 447498, RSS102 and EN 62479 at separation distances larger than 5 mm and less than 50 mm. With respect to radiofrequency radiation exposure Information, it is declared; that this equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This gives an extra margin, since the remote control normally, only is used in

“controlled environment” for approx. 30 seconds when lifting, and typically only a few times a

day.

MIC (Japan)

The RAIZER product complies with the Japanese Ordinance concerning Technical Regulations Conformity Certification etc. of Specified Radio Equipment Article 2 clause (1) Item (19) Low Energy 2400-2483.5 MHz.

ACMA (AUS/NZ)

The RAIZER product complies with the Australian/New Zealand Radio communication Act 2400-2483 MHz.

RAIZER: Remote:

FCC ID: 2AK8H-RAIZER1 FCC ID: 2AK8H-REMOTE1

IC-ID: 22516-RAIZER1 IC-ID: 22516- REMOTE1

MIC Certification no.: [R] 202-LSF033 [R] 202-LSF034

EU Declaration of Conformity: CE

(RED and Medical Device Directive)

USER MANUAL – RAIZER – US VERSION 1.6

2.2 EU Declaration of conformity

Manufacturer: Liftup A/S Address: Hagensvej 21, DK-9530 Støvring tel. +45 9686 3020 Reg. no. 523867 - Danish Medicines Agency

Hereby declares that: RAIZER® Battery operated mobile lifting chair

is in compliance with

Medical Device Directive MDD 93/42/EEC. Medical devices under class 1 (according to rule

1of annex IX of the Council Directive MDD 93/42/EEC). Conformity assessment was performed according to Annex VII.

EMC Directive 2014/30/EU. ROHS-Directive: 2011/65/EU. substances in electronic equipment RED 2014/53/EU, Radio Equipment Directive. FCC (USA) CFR 47 Part 15 FCC ID: 2AK8H-RAIZER1 ISED (Industry Canada) RSS-210 IC-ID: 22516-RAIZER1 MIC (Japan) ARIB STD-T66 Low power systems. MIC no. [R] 202-LSF033

Raizer meets the relevant requirements notably in following standards:

EN/ISO 10535:2006 Hoist for the transfer of disabled persons

Confirmed by Danish Technological Institute, certificate no. 222

EN 12182:2012 Technical aids for disabled general requirements and test methods EN 60601-1:2006+Corr-1,-2:2008 +AC, A1:2013 Safety of Medical Electrical Equipment EN 60601-1-2: 2015 EMC of Medical Electrical Equipment EN 60601-1-11:2015 Home Care CISPR 11, Class B Emission EN 61000-4-2:2009 ESD Electrostatic Discharges EN 61000-4-3:2006+A1:2008+ IS1:2009+A2:2010 Radiated RF Immunity EN 61000-4-8:2010 Magnetic Field EN 62479:2010 Human exposure EN 300 440, v2.1.1 Electromagnetic compatibility + Radio spectrum Matters Draft EN 301489-1, v2.2.0 Electromagnetic compatibility + Radio spectrum Matters Draft EN301489-17, v3.2.0 Electromagnetic compatibility + Radio spectrum Matters AS/NZS 4268 Radio Equipment and Systems – Short Range devices AS/NZS 2772.2 Radio Frequency Fields (mean power < 1 mW)

Testing and conformity assessment performed by Danish Technological Institute, Jens-EMC and Liftup A/S

The above products are manufactured under the following management system:

EN ISO 9001: 2008 Quality management, Certificate No. 44 100 117583 EN 14971: 2012 Application of risk management to medical devices

Director Søren Elisiussen Title Name

Liftup A/S, Hagensvej 21, DK-9530 Støvring

Company

2016-09-15 _____________________________

Date Signature

USER MANUAL – RAIZER – US VERSION 1.6

3. Type certificate

USER MANUAL – RAIZER – US VERSION 1.6

4. Intended use

The Raizer should only be used to bring a person lying on the floor to a seated or almost standing position, who cannot do so by themselves. The person may then require relocation from this position.

The max. load of the Raizer is 150kg (330.7 lbs) with max. 1 person at a time on the chair.

The max. load is also stated on the CE-mark on the rear of the seat. The Raizer can be used approx. 40 times at full load on a full charge. A charger is included with your Raizer.

Read this user manual thoroughly before using the device. The owner of the device is obliged to maintain it according to the maintenance guide in section 13.

Lifting capacity: Max. 150 kg (330.7 lbs).

Do not push or transport the lifting chair while the person is sitting in it.

Do not stand on the lifting chair.

Do not use this device in or around water – see 13.1.

Read the user manual thoroughly before using this device.

Fasten the seatbelt before performing a lift.

Disconnect and remove the charger before use.

Do not put the battery, or any electronic parts in trash. When disposing,

comply with local ordinances or regulations.

USER MANUAL – RAIZER – US VERSION 1.6

5. Technical specifications

Example:

5.1 Raizer Lifting chair

Battery: LiFePo4, 12V, 5AH Number of lifts on a full charge: 40 with a max. load.

Approx. 100 with an average load.

Duty Cycle: 1 min. / 5 min. Charging time: Max. 6 hours (230V charger) Charging of depleted battery: 10–15 min = 1 lift Dimensions (L x W x H): Standing 766 x 616 x 1150 mm / 30 x 24 x 45 in. Lying 1291 x 616 x 262 mm / 51 x 24 x 10 in. Weight: Seat 9kg. (19,8 lbs.) + legs and back rest 4kg. (8,8 lbs.) –

total 13kg. (28,6 lbs.) Lifting capacity: Max. 150kg. (330.7 lbs) Lifting time: 20-30 secs. Noise level: < 70 dB A Working temperature: +5ºC to +40ºC / 41ºF to 104ºF Storage temperature: -25ºC to +70ºC / 13ºF to 158ºF

Water and dust: IP 42 Expected service life: > 5 years

Right reserved to make technical modifications

Patented technology

Registered design

USER MANUAL – RAIZER – US VERSION 1.6

5.2 Remote control

2,4GHZ Short Range devices. Receiver Class 3 Dimensions (L x W x H): 96 x 47 x 24mm / 3,79 x 1,85 x 0,95 in. Weight: 48 g (0,11 lbs.) Frequency’s: 2,410GHz 2,435GHz and 2,460GHz Power: <0,6mW duty cycle < 1%

Battery: 3 Volt CR2032

Water and dust: IP 42 Working temperature: +5ºC to +40ºC / 41ºF to 104ºF Storage temperature: -25ºC to +70ºC / 13ºF to 158ºF

Expected service life: > 5 years

Right reserved to make technical modifications

5.3 Charger

Charger: 12V. 100-240V nom 90-264 VAC max Power: 15W

Volt: 14,6V Dimensions (L x W x H): 120 x 47 x 70mm / 4,8 x 1,85 x 2,75 in. Weight: 170 g (0,38 lbs.) Working temperature: +5ºC to +40ºC / 41ºF to 104ºF Storage temperature: -25ºC to +70ºC / 13ºF to 158ºF

Water and dust: IP 4x Expected service life: > 5 years

Car adapter: 12 V car adapter Volt: 13,8V nom. 14,6V max.

Right reserved to make technical modifications

USER MANUAL – RAIZER – US VERSION 1.6

Green = right-hand side

Red = left-hand side

6. Safety instructions

6.1 Assembly

Correct assembling of legs and back rest: Incorrect assembling of legs and back rest:

Observe green marks on right-hand side Observe red marks on left-hand side

6.2 Avoiding personal injury.

Although the Raizer comes fitted with various safety features never use it if unintended persons or animals are close by, as there may otherwise be a risk of crushing. Never allow children to play with the Raizer.

6.3 Overload.

In order to avoid damage to the device in the event of overload (max. 150kg / 330.7 lbs), it is fitted with an overload cut out, which when triggered halts the lifting chair and issues an audible alarm. In the event of overload, run the chair down to the horizontal position/floor level. With heavy loads on the Raizer, the chair may sink slowly if it is not in operation – this is completely normal. For safety reasons the Raizer is designed to sink slowly under heavy loads.

This has been introduced in order to avoid mechanical breakage in the event of overload.

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Liftup A S REMOTE1, RAIZER1 User Manual

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