Life Alert HELP User Manual

I’ve fallen and I can’t get up!

®

®

User’s Manual

Life Alert HELP Pendant

Important! Please test your system at least once a month (See Page 5).

Pendant Features.............................................................

In Case of Emergency......................................................

User Instructions..............................................................

Testing .............................................................................

Testing Log.......................................................................

Important Notes...............................................................

Moving To New Address...................................................

Cellular Communications.................................................

Warranty & Liability Information.....................................

Important Information......................................................

2
3
4
5
5
6
6
7
7
8

Life Alert

®

National Headquarters

16027 Ventura Boulevard

Encino, California 91436

[phone]

TABLE OF CONTENTS

Life Alert HELP Pendant_V2.indd 1 8/29/14 11:59 AM

Pendant Features

2

1

2

2

2

2

HELP Emergency Button: Press this button for three (3) seconds
to turn on the HELP Pendant and automatically call the Life Alert
Dispatch Center. In addition, this button can also be used during a
call to send refreshed GPS data.

Battery Check Button: Press this button for three (3) seconds to
turn the unit on and the battery status will sounds before turning
the HELP Pendant back off.

Volume Decrease (-): Press the battery check button rapidly
during the HELP call to decrease the speaker volume. This feature
only functions DURING a HELP call.

Volume Increase (+): Press the battery check button rapidly
during the HELP call to increase the speaker volume. This feature
only functions DURING a HELP call.

Cancel Call: Press both HELP and Battery check buttons for three
(3) seconds to disconnect at any time during and at the end of a
call.

+

1

1

2

Life Alert HELP Pendant_V2.indd 2 8/29/14 11:59 AM

3

Press the HELP button for three (3) seconds to turn on the
HELP Pendant and dial the Life Alert Dispatch Center. This will
be accompanied by a vocal message “Calling Life Alert” and an
LED indicating the pendant is turning on and preparing to call the
Life Alert Dispatch Center. The pendant will enunciate “Calling
Life Alert, please wait” and the HELP Pendant will automatically
attempt to connect to the Life Alert Dispatch Center.

If the initial HELP call fails, the HELP Pendant will automatically
redial up to a maximum of 10 times. The redial attempts will be
accompanied with the corresponding voice prompts and LED
indication. The 10th attempt will be a call to 911.

Calling For Help

In Case of Emergency

DO NOT PRESS CANCEL BEFORE TALKING TO THE OPERATOR OR

YOUR CALL WILL NOT BE SUCCESSFULLY PLACED.

Life Alert HELP Pendant_V2.indd 3 8/29/14 11:59 AM