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LG-Ericsson
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iPECS LIP-8008E
User Manual
66 pgs962.73 Kb0

LG-Ericsson iPECS LIP-8008E User Manual

LIP-8008E
User Guide
Please read this manual carefully before operating Phone. Retain it for future reference
Issue
Date
Remark
1.0
Mar. 2012
Initial Release
1.1
Oct. 2012
Changed CI to Ericsson-LG
Disposal of your old appliance
product.
Revision History
1. When the crossed-out wheeled bin symbol is attached to a product, it means the product is cover ed by the European Directive 2002/96/EC.
2. All electrical and electronic products should be disposed of separately from the mun icipal waste stream via designated collection facilities appointed by government or the local authorit i es. The correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health.
4. For more detailed information about disposal of your old appliance, please contact your ci ty office, waste disposal service or the shop where you purchased the
Copyright© 2012 Ericsson-LG Co., Ltd. All Rights Rese rved. This material is copyrighted b y Ericsson-LG Co., Ltd. Any unauthorized reprod uctions, use or disclosure of this material, or an y part thereof, is strictly prohibited and is a violation of Copyright Laws. Ericsson-LG rese r ves the right to make changes in specifications at any time without not ice. The information furnished by Ericsson-LG in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. iPECS is trademarks of Ericsson-LG Co., Ltd. All other brand and product names are trademarks or register ed trademarks of their respective companies.
Important Safety Information
To prevent unexpected danger or damage please read this information before installing or attempting to repair you phone. Warning and Caution information is provided to alert the consumer of known dangers:
Warning: To reduce the possibility of electric shock, do not expose your phone to high humidity areas, such as a bathroom, swimming area, etc. Caution: Use only Ericsson-LG approved batteries and desktop char gers to avoid the damage to the phone. Using other batteries or chargers voids your warranty and may cause an explosion.
1. Only trained and qualified service per sonnel shall install, replace or service the phone.
2. Do not spill liquid life water on the phone. If so, call the service center as this may result in fire or electric shock.
3. If you see smoke or smell something during use, unplug the power cord and the phone line. Call the service cent er immediately.
4. If the power adapter is used, do not touch the plug with wet hands. This may result in a fire or an electric shock or equipment damage.
5. Do not use the phone during a thunderstorm . Lightning strike may result in fire, severe electrical or acoustic shock.
6. Do not use the power adapter if the power cord or wall outlet is damaged. This may result in fire or an electric shock.
1. Ensure that children do not pull on p hone cords. This may injure children or result in equipment damage.
2. The ear-piece houses a magnetic device which may attract pins or small metal objects. Keep headset clear of such objects and check before use.
3. Avoid placing the phone in an area t hat is excessively dusty, damp or subject to vibration.
4. Choose a site for the phone that is well-ventilated and dry.
5. Do not plug multiple plug-packs int o one power outlet. This may result in the plug overheating and may result in a fire or plug pack failure.
6. Do not put heavy things on the phone.
7. Do not drop or throw the phone.
8. Static electricity discharge will damage electronic components.
9. Keep out of direct sunlight and away from heat.
10. No user-serviceable parts inside. Do not insert a screwdriver or any metal objects into the phone. This may cause electric shock or damage the equipment and will render the warranty void.
11. Clean the phone with a soft, dry cloth only. Do not use volatile liquids such as petrol, alcohol, or acetone as thi s may cause a fire or result in discoloration or damage to plastics. Do not clean with wax or silicon products as these may enter the equipm ent and cause operation to become unstable.
[EU]
European Union Declarations of Conformity
Ericsson-LG Co., Ltd. declare that the equipment specified in this document bearing the “ CE” mark conforms to t he European Union Radio and Telecommunications Terminal Equipment Directive(R&TTE 1999/5/EC), including the Electromagnetic Compatibility Directive(2004/108/EC) and Low Voltage Directive(2006/95/EC). Copies of these Declarations of Conformity (DoCs) can be obtained by contacting your local sales representative.
[USA/CSA]
FCC/IC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a part icular installation. If this equipment does cause harmful interference to radi o or television reception, which can be determined by turning the equipme nt off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving a ntenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet o n a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 / RSS-GEN of the FCC/IC rules. Operation is subject to the following two condit ions: (1)This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. The use of this device in a system operating either partially or completely outdoors may require the user to obtai n a license for the system according to the Canadian regulations.
CAUTION :
expressly approved by the party responsible for compliance could void the user's authority to operate the equipm ent.
Any changes or modifications in constr uction of this device which are not
TABLE OF CONTENTS
1. INTRODUCTION ................................................................................................................. 1
1.1 GENERAL ................................................................................................................................................................................. 1
1.2 FEATURE INFORMATION ............................................................................................................................................... 1
1.3 FEATURE GROUPINGS ................................................................................................................................................... 1
1.4 IPECS LIP-8008E PHONE DESCRIPTION ................................................................................................... 2
1.5 LIP-8008E PHONE INSTALLATION .................................................................................................................... 3
1.5.1 Wiring Connectors ............................................................................................ 4
1.5.2 Power ............................................................................................................... 4
1.5.3 Wall Mount ....................................................................................................... 5
1.6 DSS(DIRECT STATION SELECT) CONSOLE INSTALLATION ............................................................. 5
1.7 USING A SERIAL DSS ................................................................................................................................................... 7
2. RECEIVING CALLS ........................................................................................................ 10
2.1 ANSWERING A CALL WHILE IDLE ........................................................................................................................ 10
2.2 RESPONDING TO A CALL WHILE BUSY ........................................................................................................... 10
2.3 DIFFERENTIAL RING SIGNALS ................................................................................................................................ 11
2.4 ANSWERING CALLS AT NIGHT ............................................................................................................................... 13
2.5 ANSWERING CALLS TO OTHER STATIONS ................................................................................................... 13
2.6 USING DO-NOT-DISTURB (DND) TO BLOCK INCOMING CALLS.................................................. 13
2.7 FORWARDING CALLS ................................................................................................................................................... 14
2.7.1 Forwarding calls to another station or Voice Mail .......................................... 14
2.7.2 Forwarding calls to an external number ......................................................... 15
2.7.3 Forwarding callers to a Text Message ........................................................... 17
3. PLACING CALLS ............................................................................................................ 21
3.1 INTERNAL CALLS ............................................................................................................................................................. 21
3.1.1 Using Camp-On when calling a busy station ................................................. 21
3.1.2 To leave a Message Wait ............................................................................... 22
3.2 EXTERNAL CALLS .......................................................................................................................................................... 22
3.2.1 Placing external CO/VoIP calls ...................................................................... 22
3.2.2 Waiting for the next available CO/IP line ........................................................ 24
3.2.3 Account Codes: Tracking External calls for billing ......................................... 24
3.2.4 To disable dialing from your phone ................................................................ 25
3.2.5 To temporarily override dialing restrictions at a phone .................................. 25
3.3 USING AUTOMATED DIALING ................................................................................................................................ 26
3.3.1 Using Last Number Redial (LNR) ................................................................... 26
3.3.2 Using and Entering Saved Number Dial ........................................................ 26
3.3.3 Using System Speed Dial Numbers ............................................................... 26
3.3.4 Using and Entering Station Speed Dial Numbers .......................................... 27
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4. CALL HANDLING ........................................................................................................... 29
4.1 CALL TRANSFER: SENDING A CALL TO A DIFFERENT DESTI NA TION .......................................... 29
4.2 CALL HOLD: PLACING A CALL IN A WAITING STATE ............................................................................... 29
4.3 BROKER CALL: SWITCHING BETWEEN TWO CALLS ............................................................................... 30
4.4 JOINING MULTIPLE PEOPLE IN A CONFERENCE ....................................................................................... 30
4.4.1 Setting up a Conference Room ...................................................................... 31
4.5 CALL PARK: PLACING A CALL ON HOLD TO PAGE .................................................................................. 32
5. RETRIEVING & RESPONDING TO MESSAGES ............................................ 34
5.1 RESPONDING TO A STATION MESSAGE WAITING INDICATION ..................................................... 34
5.2 GETTING VOICE MAIL MESSAGES .................................................................................................................... 34
6. REMOTE SYSTEM ACCESS ................................................................................... 36
6.1 DIRECT INWARD SYSTEM ACCESS (DISA) ............................................................................................... 36
6.2 MOBILE PHONE EXTENSION .................................................................................................................................. 36
7. MISC. FEATURES ........................................................................................................ 39
7.1 BACKGROUND MUSIC AND MUSIC O N HOLD (IPECS-LIK) ......................................................... 39
7.2 USING INTERNAL, EXTERNAL AND MEET-ME PAGING ...................................................................... 39
7.3 PUSH-TO-TALK (PTT) PAGE ................................................................................................................................ 41
7.4 WAKE-UP ALARM ........................................................................................................................................................... 41
7.5 ALARM/DOOR BELL ..................................................................................................................................................... 42
7.6 POWER FAIL TRANSFER ........................................................................................................................................... 42
7.7 SYSTEM VOICE MEMO ............................................................................................................................................... 42
7.8 CONTRAST (IPECS-LIK) ........................................................................................................................................ 43
7.9 NETWORK CONFIG....................................................................................................................................................... 44
8. PBX, CENTREX & ISDN .........................................................................................45
8.1 ACCESS PBX OR CENTREX .................................................................................................................................. 45
8.2 ACCESS THE ISDN NETWORK ............................................................................................................................ 45
8.2.1 Using the Keypad facility to access ISDN features ........................................ 45
8.2.2 Activating ISDN Caller ID restriction .............................................................. 46
9. SET FEATURES & FLEX BUTTONS .................................................................... 47
9.1 ENTERING STATION PROGRAM DATA ............................................................................................................ 47
9.2 ASSIGNING FEATURES TO FLEX BUTTONS................................................................................................. 47
9.3 NETWORK CONFIGURATIO N ................................................................................................................................... 48
APPENDIX A FLEXIBLE NUMBERING PLAN ....................................................... 50
APPENDIX B USER PROGRAM CODES ................................................................ 56
APPENDIX C USEFUL INFORMATION : OPEN SOURCE SOFTWARE
NOTICE .................................................................................................................................. 60
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1. Introduction
1. Introduction
1.1 General
Your telephone is connected to an a dvanced-technology, highly-versatile, fully-featured telecom system designed
to make office communications easy and productive. Employing state-of-the-art Voice over Internet Protocol (VoIP) technology, voice and data conve rge on a single IP packet network. Because each iPE CS Phone is an IP appliance, it can be moved easily throughout the office LAN and maintain normal operation.
1.2 Feature Information
We have taken every effort to make this user guide simple and straightforward. The guide starts with the simpler operations of the iPEC S Phone, and moves on to receiving and placing calls, and then to more advanced features. Each section includes a brief and basic description of each feature and step-by-step operation instructions.
The operations shown in this guide use the System’s base default Numbering Plan. Your specif ic Numbering Plan may be different. Some features may not be available for you to access or may be subject to certain limitations based on the set-up of the S ystem (refer to your System Administrator and/or iPECS Technical Manuals as needed).
NOTE—Under certain operation conditions, this equipment cannot be relied upon to make emergency calls (loss of power, etc.). Alternative arrangements should be made for access to emergency services.
1.3 Feature Groupings
Every effort has been taken to divi de the features int o a logical and consistent sequence so t hat features can be quickly located.
Features have been divided int o groups, Rec eiving calls, Placing calls etc. Within each group, features are arranged according to the difficulty of operation and frequency of use.
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1.4 iPECS LIP-8008E Phone Description
The iPECS LIP-8008E Phone incorporates the latest in VoIP technology and is intended for basic communications (ex., a lobby or limit ed use phone) . The following image shows the LIP-8008E.
LIP-8008E Front and Back
Features are generally accessed using programmed fixed, or flexible buttons entered from the dial pad. In the remainder of this User Guide, the Fixed or Flexible buttons are shown with a box surrounding the image shows the phone with button descriptions.
iPECS LIP-8008E Diagram
, dial pad buttons, or dial codes
BUTTON designation. The following
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DND – Blocks all incoming calls; red LED illuminates. Speed – Access speed dialing, speed programm ing. Vol – Adjusts volume for ringing, headset, and
speakerphone; adjusts LCD brightness (in idle state).
Trans/PGM –Call transfer, or programming mode. Hold/Save – Places active call on hold or saves
programming information. Call Back – Initiates call back request when calling a busy station; call is completed when bus y st ation r eturns to idle status. Speaker – Allows User to place a call while on-hook. Toggle to activate; red LED illumin ates. Flexible – Some are system pre-programmed for line appearance, and some are user programmable. Ring/MSG Indicator – Illuminates when ringing, or message waiting. LCD Display – Phone interface for status, dialing directories, and text message infor mation. Soft Buttons – Used with fixed and flexible features; use changes in relation to LCD display. Hands-free Microphone – Used for hands-free speakerphone function.
1.5 LIP-8008E Phone Installation
LIP Phones can be connected to a ny standard 10/100 Base-T Ethernet switch port (shown in grap hic). When connected to an 802.3af compliant switch port (ex., POE8), LIP Phones obtain power from the Ethernet port. When LAN power is available, do not use AC/DC adaptor. When LAN power is not available, the AC/DC adaptor must be used. The following ima ge shows how to connect the handset, power cord, an d LAN cable to the phone.
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iPECS LIP-8008E Connections
1.5.1 Wiring Connec tors The LIP-8008E has a two Ethernet ports one is
connected to the LAN using a RJ-45 plug terminated category 5 cable supplied with the Pho ne, the other can be connected to a desktop PC. Using the cable, one RJ-45 plug is inserted into the "LAN" jack in the bott om of the Phone. The other RJ-45 plug is inserted into the RJ-45 jack previously wired to an Ethernet switch port accessible by the iPECS system. To power the LIP Phone over the LAN, the switch port must support POE (Power over Ethernet) standard 802.3af.
1.5.2 Power All LIP-8000 series phones can be powered by the
AC/DC Adapter-K- (48 VDC @0.3A) or over the LAN cable using the POE8 or other 802.3af compliant switch.
If using the AC/DC Adapter, after connect ing the Phone to the LAN, the Adapter’s DC voltage plug is inserted into the power-input jack in the undersi de of the Phone. One end of the AC power cord is inserted into the mating receptacle of the AC Adapter, and the ot her end is inserted into the AC power outlet.
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1.5.3 Wall Mount The LIP-8000 series phones can be wall mounted as
needed. The following instructions det ail how to perform a wall mount installation:
• Mark and drill two (2) 7mm holes for plastic wall anchors.
• Insert the two (2) anchors into the holes and insert and tighten
each screw leaving about 2.5 mm (1/8-inch) of the screw exposed.
• Slide the LIP-8000 phone over the screws and assure the phone is secure.
• NOTE—It may be necessary to remove the phone and tighten or loosen the screws for a secure mounting.
• For the wall-mounting, sleeve of the CAT5 cable should be moved backward to prevent it protrude.
1.6 DSS(Direct Station Select) Console Installation
A DSS console can be installed with the LIP-8000E series phone as shown in Figure. Up to 3 consol es may be daisy chained as shown using the flat cable provided. Keep in mind the following conditions when installing LIP-8000 DSS consoles.
1. The AC/DC adapter must be used for LIP-8048DSS.
2. Up to two (2) LIP-8012LSS and/or LIP-8012DS S can be
installed with LIP-8000E Phone.
3. The LIP-8048DSS must be separa tely pow ered.
The available DSS is as follows:
1) LIP-8012DSS
2) LIP-8012LSS
3) LIP-8048DSS
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LIP-8000 DSS Installation
LIP-8000 DSS Installation (12DSS + 48DSS )
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1.7 Using a Serial DSS
LIP-8000 DSS Installation (12DSS + 12LSS)
The LIP-8012ESS, LIP-8012LSS, and LIP-8048DSS can be connected with the LIP-8012E or LIP-8024E using the RS-232 cable. Be sure to verify the serial DSS and LSS capacities with the iPECS System to ensure usability (refer to iPECS Manual ). The following graphics show the front and rear view of each.
NOTE—A Linked Pair slave station ca nnot use a serial DSS. iPECS SBG-1000 does not support serial DSS.
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LIP-8012ESS
LIP-8012LDSS
LIP-8048DSS
8
In iPECS-LIK To use a Serial DSS:
• Verify the Stati on has Serial DSS Usage authority (Admin PGM111-Flex21),
• Verify the DSS power is OFF (LIP-8048DSS only),
• Power-OFF the phone,
• Connect the seri al D S S to the phone,
• Power-ON the phone and the DSS (LIP-8048D S S only),
• Program the DSS but ton using Web Admin Programming or
PGM115,
• Edit LSS label f rom Admin PGM129 (default label is provided from MFIM).
To initialize Serial DSS Database:
• Enter Admin PGM 111-Flex21,
• Select Station r ange to clear Serial DSS Database,
• Dial 0,
• Press the HOLD/SAVE button.
In iPECS-MG To use a Serial DSS:
• Set the Station’s Serial DSS Usage Map (Admin PGM120­Flex2),
• Verify the DSS power is OFF (LIP-8048DSS only),
• Power-OFF the phone,
• Connect the seri al D S S to the phone,
• Power-ON the phone and the DSS (LIP-8048D S S only),
• Program the DSS but ton using Web Admin Programming or
PGM126,
• Edit LSS label f rom Admin PGM126.
To initialize Serial DSS Database:
• Clear the Station’s Ser ial DSS Usage Map (Admin PGM120­Flex2),
• Admin PGM120-Felx3 to reset the phone.
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2. Receiving
2. Receiving Calls
Calls
2.1 Answering a Call While Idle
There are 3 basic types of incoming calls; internal/external calls, Intercom Voice Announce calls, and Hold recalls. Your phone may be assigned Ringing Line Preference; in this case, calls that rin g are a ns wered b y lifting the handset. Otherwise, you must press the flashing Flex button. External calls to an iPECS Phon e will appear under the CO/IP line button or a LOOP button. External calls are from CO lines or VoIP channels t hat are pro grammed to ring at your phone. For external calls, Dela y Ring may be assigned allowing others to answer the call before the call rings at your phone. Calls can be forwarded in some manner from another user; if providing call coverage f or other users, you ma y also receive Station Call Co verage calls. Calls placed on Hold, including Transf ers, parked calls, etc., will Recall if left on hold for too long.
ICM Voice Announce calls are answered based on the ICM Signaling mode at the receiving phone; in Hands-
Free (HF) mode, after the splash tone and announcement, speak normally into t he microphone. In the Privacy (PV) mode, lift the handset to respon d. The
ICM Signaling mode can be assigned in Station Programming.
To answer a call ringing at your phone:
• Lift the handset and, then press the fl ash i ng Flex button (as
To respond to an Intercom Voice Announce call:
• Lift the handset to respond.
2.2 Responding to a Call While Busy
needed), the call will be connected.
While you are busy on another call, you may rece ive a Muted Ring, Camp-On tones, or Voice-Over announcements. Muted Ring is provided over the speaker of your Phone indicating a Call Waiting. You also may receive Camp On tones, a burst of tone on top
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of the existing call, as an indication of another call waiting. While busy, certain stations can activate Voice-Over to your phone. When used audio is receiv ed fr om both the active call and the Voice Over announcement. Respond to any of these Off-hook Signals by: placing the existing call on Hold and responding to the new incoming call, activating One-time DND, sending a Silent Text Message, or ignoring the n ew call. Silent Text Message requires a TEXT MESSAGE button (not available on a SLT or other non-disp la y term inal). The Attendant or Secretary may use Intrusion to announce a call while you are busy.
To answer a Call Waiting:
• Press HOLD/SAVE, and/or
• Press the flashing FLEX button.
To activate One-time DND:
• Press the DND button.
To send a Silent Text Message:
• Press the programmed TEXT MESSAGE button,
• Select the desired message to send.
2.3 Differential Ring Signals
When multiple phones in a small area ring, it can be difficult to tell which are ringing. T he iPECS Phone has 14 Ring Tones available for differentiating one phone’s ringing from another. Four of the tones are st ored in th e phone permanent memory; the rema ining ten tones are in the system memory. Four of these ten can be downloaded into the phone memory for use as the 5 8th Ring Tone.
11
th
to
In iPECS-LIK To download a Ring Tone from System memory:
• Press TRANS/PGM,
• Dial 1 for Ring Tones,
• Dial 5 for Ring Tone download,
• Dial the phone’s memory location to receive the tone (5-8),
• Dial 0-9 for the desired tone number; a confirmation tone is
heard,
• Press HOLD/SAVE to download.
To select a Ring Tone from phone memory:
• Press the TRANS/PGM button,
• Dial 1 for Ring Tones,
• Dial 1 or 2 for Internal or External ring,
• Dial 1-8 for the desired tone number; a confirmation tone is
heard,
• Press HOLD/SAVE to make the selection.
In iPECS-MG To download a Ring Tone from System memory:
• Press TRANS/PGM,
• Dial 2 for Ring Tones,
• Dial 3 for Ring Tone download,
• Dial the phone’s memory location t o r eceive the tone (5-8),
• Dial 0-9 for the desired tone number; a confirmation tone is
heard,
• Press HOLD/SAVE to download.
To select a Ring Tone from phone memory:
• Press the TRANS/PGM button,
• Dial 2 for Ring Tones,
• Dial 1 or 2 for Internal or External ring,
• Dial 1 for Keyset Ring Source,
• Dial 1-8 for the desired tone number; a confirmation tone is
heard,
• Press HOLD/SAVE to make the selection.
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2.4 Answering Calls at Night
In the Night mode, Loud Bell Control may be used to send ring signals to external bells. You may answer these calls with Universal Night Answer ( UNA).
To answer a call ringing during night mode:
• Lift the handset,
• Dial 567(iPECS-LIK)/587(iPECS-MG) (UNA code).
2.5 Answering Calls to Other Stations
When nearby stations are ringing, you may pick-up (answer) the call. Select to answer a call ringi ng at a specific station (Directed Call Pick-Up) or you may choose to answer the oldest ca ll ringing to your station group (Group Call Pick-Up). Assign a Flex button with the Group Call Pick-Up code (566) for one-touch access.
NOTE—Pick-Up will not answer calls on the ringing station Private Line unless the line appears on your phone.
To answer a call ringing at another st ation:
• Lift the handset,
• Dial 7 (Directed Call Pick-Up code),
• Dial the Intercom Number of the ringing station; call is
connected.
To answer a call ringing at a station in your group:
• Lift the handset,
• Dial 566 (Group Call Pick-Up code), the call is connected.
2.6 Using Do-Not-Disturb (DND) to Block Incoming Calls
Activate Do-Not-Disturb (DND) when you wish not to be interrupted by pressing the D ND button; the phone will block incoming calls. Internal callers will receive a fast busy tone and the display will show the DND status. Activate Do-Not-Disturb while busy (One-Time DND); DND will be active only for the duration of the present call, and requires a DND button. When an Executive activates DND, ca lls are forwarded to the paired Secretary automatically.
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The Attendants and Secretary may be able to activat e DND Override and Intrude on an active call. The Attendants may also cancel DND at other stations.
To toggle DND ON and OFF:
• Press the DND button.
2.7 Forwarding Calls
2.7.1 Forwarding calls to another station or Voice Mail Incoming calls may be diverte d to oth er reso urces of the
system. Resources include other stations, VMIM/VSF Voice Mail and External Voice Mail. Your LCD and the LCD of the forward receiver will both indicate the forward status. Call Forward can be activated from your phone or f rom a different station (Call Forward, Remote). You may define the conditions or ‘type of forward’ as below: 1: Unconditional—All calls to the station, except
recalls, are forwarded.
2: Busy—Immediatel y forwards all cal ls, except recalls,
when the station is busy.
3: No Answer—Forwards all calls to the station,
except recalls, when the station does not answer within the No Answer timer.
4: Busy/No Answer—Forwards calls if the station is
busy or does not answer within the No A nswer timer.
When you forward calls from a different stat ion, you ma y need to enter your Authorization Code. Calls on a Private Line will not forward except to a station with an appearance of the Private Line or to Voice Mail.
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