The Blue Button
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TTY Users
OnStar offers subscribers who are deaf, hard-of-hearing, or
speech impaired (and other TTY users) improved
accessibility, including direct, real-time access to
dedicated OnStar Advisors with TTY capability. You and
your family members may now use the TTY connection to
call us toll free at 1.877.248.2080 for assistance unlocking your
vehicle’s doors, locating a stolen vehicle, remote horn and
lights, vehicle enrollment, or subscription renewal, or with
questions regarding your OnStar account. Visit onst
ar.com for
more information on these services.
Advisor Playback
What was that again? Your OnStar system is equipped with an
Advisor playback recorder to store information given to you
during a call with an OnStar Advisor or OnStar Virtual Advisor,
such as driving directions or Hands-Free Calling instructions.
You can play back the stored audio information at a later time,
when you are no longer connected to OnStar.
To record:
1. While you’re on the call, press the blue OnStar button.
You will hear the system beep (starts recording).
2. To stop recording, press the blue OnStar button again.
You will hear the system beep again (ends recording).
Note: Start of recording may be delayed up to five seconds to clear
any previous recorded information. Recording starts immediately
after the last beep.Your voice and the Advisor’s voice will be recorded.
T
o recall stored information:
1. Press the phone button. When OnStar responds with
“OnStar ready,”
say “Advisor playback.”
2. Your recorded information plays back.
3. Press the phone button again to stop the playback (if you
need to pause).
4. To continue your paused playback, press the phone button
again and say “Advisor playback.” OnStar responds with
“Please say play, or resume.”
5. Say “Resume” to continue playback from where it was
previously stopped or “Play” to start at the beginning.