- Using the Input List ......................................................18
TROUBLESHOOTING .................. 19
PRODUCT SPECIFICATIONS ...... 21
3
Warning: This equipment is compliant with Class A of CISPR 32. In a residential environment this equipment may cause
radio interference.
IMPORTANT PRECAUTIONS
Please read these safety precautions carefully before using the product.
WARNING
Failure to follow those warnings may result in death, serious injury or damage to the product or other property.
CAUTION
If you ignore the caution message, you may be slightly injured or the product may be damaged.
WARNING
• Indoor Use Only.
Electrical Power Related Precautions
WARNING
• Use only the power cord supplied with the unit or another manufacturer’s authorized cord.
- Failure to do so may result in fire or electrical shock or damage to the product.
• Use only a properly grounded plug and receptacle.
- If you do not you may be electrocuted or injured. Or the product might be damaged.
• Do not use a damaged or loose plug.
- This may cause electrical shock or fire.
• Operate the display only from a power source(i.e. voltage) indicated in the product specification.
- Otherwise the product can be damaged, fire can occur or you may be electrocuted. If you are not sure what type of
power supply you have, consult a certified electrician.
• In the presence of thunder and lightning, never touch the power cord and signal cable because it can be very
dangerous.
- It can cause electric shock.
• Do not connect several extension cords, electrical appliances or electrical heaters to a single outlet. Use a power strip
with a grounding terminal designed for exclusive use with the computer.
- A fire can break out due to overheating.
• Do not touch the power plug with wet hands. Additionally, if the cord pin is wet or covered with dust, dry the power
plug completely or wipe dust off before plugging in the cord.
- You may be electrocuted due to excess moisture.
ENGLISH
4
• If you don’t intend to use the product for a long time, unplug the power cable from the product.
ENGLISH
- Layers of dust can cause a fire, or insulation deterioration can cause electric leakage, electric shock or fire.
• Insert the power plug firm so it cannot come loose.
- A loose connection can cause fire.
• Hold the plug when pulling out the power cable. Do not pull the plug out by the wire. Do not bend the power cord
with excessive force or put heavy objects on the power cord.
- The power line can be damaged, which may cause electric shock or fire.
• Do not insert metal or other conductive materials into the product openings. Additionally, do not touch the power
cable right after plugging into the wall input terminal.
- You may be electrocuted.
• Use an appliance coupler as a disconnect device.
• Please make sure the device is installed near the wall outlet to which it is connected and that the outlet is easily
accessible.
• Do not unplug the power cord while the product is in use.
- Electrical shock can damage the product.
• As long as this unit is connected to the AC wall outlet, it is not disconnected from the AC power source even if the
unit is turned off.
5
Precautions for installing the Product
WARNING
• Keep away from heat sources like heaters or open flames.
- Electrical shock, fire, malfunction or deformation may occur.
• Keep the packing anti-moisture material or vinyl packing out of the reach of children.
- Anti-moisture material is harmful if swallowed. If swallowed by mistake, force the patient to vomit and visit the
nearest hospital. Additionally, vinyl packing can cause suffocation. Keep it out of the reach of children.
• Do not put heavy objects on the product or sit upon it.
- If the product collapses or is dropped, you may be injured. Prevent Children from climbing or pulling on the unit.
• Do not leave the power or signal cable where someone can trip over it.
- Pedestrians may become entangled in the cables and cause the device to become damaged causing electrical shock,
fire, or serious injury.
• Install the product in a neat and dry place. Do not use near water.
- Dust or moisture can cause electrical shock, fire or product damage.
• Do not add accessories that have not been designed for this display.
• If you smell smoke or other odors or hear a strange sound from the product unplug the power cord and contact LG
Customer Service.
- If you continue to use without taking proper measures, electrical shock or fire can occur.
• If you dropped the product or the case is broken, turn off the product and unplug the power cord.
- If you continue to use without taking proper measures, electrical shock or fire can occur. Contact LG Customer
Service.
• Do not drop an object on or apply impact to the product. Do not throw any toys or objects at the product.
- It can cause injury to humans, problems to the product and damage the display.
• Keep out of reach of children and do not place toys near the product.
• Make sure the product ventilation hole is not blocked. Install the product more than 100 mm (3.9 inches) from the
wall.
- If you install the product too close to the wall, it may be deformed or fire can break out due to internal heat buildup.
• Do not cover the product with cloth or other material (eg. plastic) while plugged in.
- The product can be deformed or fire can break out due to internal overheating.
• Place the product on a flat and stable surface that is large enough to support the product.
- If the product is dropped, you may be injured or the product may be broken.
• Install the product where no Electromagnetic Interference occurs.
• Keep the product away from direct sunlight.
- The product can be damaged.
• Do not place the product on the floor.
- Small Children and others may trip over it.
• Do not install this product on a wall if it could be exposed to oil or oil mist.
- This may damage the product and cause it to fall.
ENGLISH
6
Precautions for Moving the Product
ENGLISH
WARNING
• Make sure to turn off the product.
- You may be electrocuted or the product can be damaged.
• Make sure to remove all cables before moving the product.
- You may be electrocuted or the product can be damaged.
• Do not shock the product when moving it.
- You may be electrocuted or the product can be damaged.
• If you drop the product, the damaged product can cause electric shock or fire.
7
Precautions for Using/Cleaning the Product
WARNING
• Do not attempt to disassemble, repair or modify the product yourself.
- Fire or electric shock can occur.
- Contact LG Customer Service for repair.
• When cleaning the product, unplug the power cord and scrub gently with a soft cloth to prevent scratching. Do not
clean with a wet cloth or spray water or other liquids directly onto the product. An electric shock may occur. (Do not
use chemicals such as benzene, paint thinners or alcohol.)
• Keep the product away from water.
- Fire or electric shock accident can occur.
• Avoid high temperatures and humidity.
• Do not put or store flammable substances near the product.
- There is a danger of explosion or fire.
• Keep the product clean at all times.
• Take a comfortable and natural position when working with the product.
• Take a regular break when working with the product for a long time.
• Keep proper distance from the product and rest from time-to-time.
- Your vision may be impaired if you look at the product too closely or for too long.
• Set the appropriate resolution by referring to the User’s Guide.
• Keep small accessories out of the reach of children.
• Do not use products using high voltage around the Signage webOS Box. (ex. Electrical Swatter)
- Monitor may have malfunction as its electrical shock.
ENGLISH
8
LICENSES
ENGLISH
Supported licenses may differ by model. For more information of the licenses, visit www.lg.com.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Vision, Dolby Audio, Dolby Atmos, and the double-D
symbol are trademarks of Dolby Laboratories.
• Do not use any pirated items to ensure the safety and product life span.
• Any damages or injuries by using pirated items are not covered by the warranty.
• Risk of explosion if battery is replaced by an incorrect type.
• Dispose of used batteries according to the instructions.
NOTE
• The accessories provided with your product may vary depending on the model or region.
• Product specifications or contents in this manual may be changed without prior notice due to upgrade of product
functions.
• SuperSign Software & Manual
- Downloading from the LG Electronics website.
- Visit the LG Electronics website http://partner.lge.com and download the latest software for your model.
How to use the ferrite core
1 Use the ferrite core to reduce the electromagnetic interference in the power cable. Wind the power cable on the
ferrite core once.
2 Place the ferrite core close to the monitor.
ENGLISH
10
Parts and Buttons
ENGLISH
The image may be different according to the model.
• : Turns the power on or off.
• : Displays the current signal and mode.
• : Moves left and right.
• : Adjusts the up and down.
• : Accesses the main menus, or saves your input and exits the menus.
• : Changes the input source.
11
Front Panel
Rear Panel
ENGLISH
LED Indicator
12
Installation
ENGLISH
Install the set using the screws supplied as accessories.
Mounting on a wall
266.5 mm (10.4 inches)
139 mm
(5.4 inches)
13
Installing on a monitor
• For some monitors only. Depending on the monitor, installation may not be possible.
• The image may be different according to the model.
1 Lay a clean cloth on the floor, put the monitor on it with the screen facing downward, and then remove the screws
from the hole cover on the rear of the monitor with a screwdriver.
2 Align the WP400 along the four screw holes on the rear of the set and attach it to the rear of the set using the
four screws provided.
ENGLISH
14
3 Installation complete
ENGLISH
15
HDMI connections
Use an HDMI cable to connect to the WP400.
ENGLISH
HDMI IN
16
REMOTE CONTROL
ENGLISH
The descriptions in this manual are based on the buttons on the remote control. Please read this manual carefully to
use the Signage webOS Box correctly. To install batteries, open the battery cover, place batteries (1.5 V AAA) matching
and terminals to the labels inside the compartment, and close the battery cover. To remove the batteries,
perform the installation actions in reverse. The illustrations may differ from the actual accessories.
CAUTION
• Do not mix old and new batteries, as this may damage the remote control.
• Be sure to point the remote control toward the remote control sensor on the Signage webOS Box.
• Some features of the remote control may not be supported in certain models.
(POWER) Turns the Signage webOS Box on or off.
Turns the Signage webOS Box on.
Turns the Signage webOS Box off.
Reduces power consumption by adjusting peak screen
brightness.
(INPUT) Selects the input mode.
* Used for viewing 3D videos.
Toggles between numerical and alphabetical.
Number and Alphabet buttons
Enters numerical or alphabetical characters depending upon the setting.
Deletes the entered numerical or alphabetical character.
* Volume Up/Down Button Adjusts the volume.
Selects the Aspect Ratio mode.
* Automatically adjusts picture position and minimizes image instability
(available for RGB input only).
* (MUTE) Mutes all sounds.
Adjusts the brightness of the display. (PAGE function is not
supported in this model.)
17
* It is not supported in this model.
* Selects the Picture Mode.
(HOME) Activates the Launcher.
* Enters the White Balance menu.
(SETTINGS) Accesses the main menus or saves your input and exit menus.
* SuperSign menu key.
Navigation Buttons Scrolls through menus or options.
Selects menus or options and confirms your input.
(BACK) Allows you to move back one step in the user interaction function.
Quit all OSD tasks and applications.
Allows you to control various multimedia devices to enjoy
multimedia simply by using the remote control through the SimpLink menu.
Selects the TILE Mode.
When the Picture ID number matches the Set ID number,
you can control whichever Signage webOS Box you want in multi-display format.
USB Menu Control Buttons Controls media playback.
* May not be supported on some models.
ENGLISH
18
USING THE WP400 SET
ENGLISH
Connecting to a PC
The WP400 does not include the monitor. You can connect WP400 to a monitor to view the picture on it.
Your WP400 set supports the Plug and Play* feature.
* Plug and Play: A PC will have a built-in driver for WP400, no extra software is needed.
External Device Connection
Connect a HD receiver, DVD, or VCR player to the WP400 set and select an appropriate input mode.
Some of the cables are not provided. For the best picture quality, connecting external devices to your set using HDMI
cables is recommended.
NOTE
• It is recommended to use the WP400 set with an HDMI connection for the best image quality.
• To comply with the specifications of the product, use a shielded interface cable with ferrite core, such HDMI cable
provided with the product.
• To minimize the impact of electromagnetic waves, secure the cables with cable ties.
• Use a High Speed HDMI®/TM Cable.
• If you want to use HDMI-PC mode, you must set the input label to PC mode.
• When HDMI PC is used, a compatibility problem might occur.
• Use a certified cable with the HDMI logo attached. If you do not use a certified HDMI cable, the screen may not
display or a connection error may occur.
• Recommended HDMI cable types
- High Speed HDMI®/TM cable
- High Speed HDMI®/TM cable with Ethernet
CAUTION
• If using a DP to HDMI dongle, make sure to use a dongle certified by the graphics card manufacturer.
• When connecting to multi-channel ports of a graphics card, make sure to use DP to HDMI dongles of the same model.
• It may not be compatible with monitors from other companies.
Using the Input List
(HOME) →
• HDMI1 → HDMI2 → DISPLAYPORT
19
TROUBLESHOOTING
No image is displayed.
ProblemResolution
Is the product power cord connected?• Check if the power cord is correctly plugged into the power outlet.
Does the ‘Invalid Format’ message
appear?
Does the ‘No signal’ message appear?• The signal cable between PC and product is not connected. Check the
‘Unknown Product’ message appears when the product is connected.
ProblemResolution
Did you install the driver?• Check if the Plug and Play function is supported by referring to the
The screen image looks abnormal.
ProblemResolution
Is the screen position wrong?• Check if the graphics card resolution and frequency are supported by
The screen is displayed abnormally.• The proper input signal is not connected to the signal port. Connect the
The screen’s image looks cut off. • The monitor’s screen size setting may cut off part of the image. Change
• The signal from the PC (Graphics card) is out of the vertical or
horizontal frequency range of the product. Adjust the frequency range
by referring to the Specifications in this manual.
signal cable.
• Access the input menu to check the input signal.
graphics card user manual.
the product. If the frequency is out of range, set to the recommended
resolution in the Control Panel “Display” Setting menu.
signal cable that matches with the source input signal.
the ARC of the connected device to use it.
ENGLISH
20
Screen color is abnormal.
ENGLISH
ProblemResolution
Screen has poor color resolution (16
colors).
Screen color is unstable or mono-colored.• Check the connection status of the signal cable. Or, re-insert the PC
The operation does not work normally.
ProblemResolution
The power suddenly turned off.• Is the sleep timer set?
• Set the number of colors to more than 24 bits (true color). Select
[Control Panel] → [Display] → [Settings] → [Color Table] in Windows.
(The settings may differ depending on your operating system.)
graphics card.
• Check the power control settings. Power interrupted.
21
PRODUCT SPECIFICATIONS
The product specifications below may be changed without prior notice due to upgrade of product functions.
“ ” refers to alternating current (AC), and “ ” refers to direct current (DC).
Video signalMaximum resolution3840 x 2160 @ 60 Hz
- This may not be supported on some OS or graphics card
types.
Recommended resolution3840 x 2160 @ 60 Hz
- This may not be supported on some OS or graphics card
types.
Horizontal frequency
Vertical frequency
SynchronizationSeparate Sync / Digital
Input / Output ports
PowerRated power
Power consumptionOn Mode: 27 W (Max.)
Embedded batteryApplied
Environmental
Conditions
Dimensions (Width
x Height x Depth) /
Weight
Operating Temperature0 °C to 40 °C (32 °F to 104 °F)
Operating Humidity10 % to 80 %
Storage Temperature-20 °C to 60 °C (-4 °F to 140 °F)
Storage Humidity5 % to 85 %
258 mm x 36.5 mm x 186 mm / 870 g
(10.1 inches x 1.4 inches x 7.3 inches / 1.9 lbs)
HDMI1/ HDMI2/ DisplayPort : 30 kHz to 136 kHz
HDMI1/ HDMI2/ DisplayPort : 58 Hz to 62 Hz
LAN, USB IN 1/2, RS-232C IN/OUT, DP IN/OUT, HDMI IN 1/2,
HDMI OUT, IR IN
AC 100-240 V ~ 50/60 Hz 0.7 A
Standby Mode: ≤ 0.5 W
ENGLISH
22
ENGLISH
Frequency range (MHz)Output power (Max.) (dBm)
2400 to 2483.5
5150 to 5725
5725 to 5850
• As band channels can vary per country, the user cannot change or adjust the operating frequency. This product is
configured for the regional frequency table.
• For consideration of the user, this device should be installed and operated with a minimum distance of 20 cm (7.8
inches) between the device and the body.
* FCC ID: BEJLGSBWAC72 / IC: 2703H-LGSBWAC72
Wireless module (LGSBWAC72) Specifications
Wireless LAN (IEEE 802.11a/b/g/n/ac)
15
14.5
14.5
HDMI/ DisplayPort (PC) Support Mode
ResolutionHorizontal frequency (kHz)Vertical frequency (Hz)
800 x 60037.87960.317
1024 x 76848.36360
1280 x 72044.77259.855
1280 x 102463.98160.02
1680 x 105065.2959.954
1920 x 108067.5 60
3840 x 2160
HDMI/ DisplayPort (DTV) Support Mode
ResolutionHorizontal frequency (kHz)Vertical frequency (Hz)
480/60p31.560
576/50p31.2550
720/50p37.550
720/60p
1080/50i28.150
1080/60i
1080/50p56.2550
1080/60p67.43259.94
1080/60p67.560
2160/30p67.530
2160/50p112.550
2160/60p13560
23
ENGLISH
67.530
13560
4560
33.7560
NOTE
• Vertical frequency: The product display functions by the screen image changing dozens of times every second like a
fluorescent lamp.
The vertical frequency or refresh rate is the number of image displays per second. The unit is Hz.
• Horizontal frequency: The horizontal interval is the time taken to display one horizontal line. When 1 is divided by
the horizontal interval, the number of horizontal lines displayed every second can be tabulated as the horizontal
frequency. The unit is kHz.
Supplier’s Declaration of Conformity
Trade NameLG
Responsible PartyLG Electronics USA, Inc.
Address111 Sylvan Avenue, North
Building, Englewood Cliffs, NJ
07632
E-maillg.environmental@lge.com
Make sure to read the Safety Precautions before using
the product.
The model and serial numbers of the SET are located on
the back and one side of the SET. Record it below should
you ever need service.
MODEL
SERIAL
Temporary noise is normal when powering ON or OFF
this device.
USER MANUAL
LG Digital
Signage
(MONITOR SIGNAGE)
Please read this manual carefully before operation and retain it for future
reference.
webOS 4.0
www.lg.com
2
CONTENTS
ENGLISH
SETTINGS ......................................4
- Home ....................................................................................... 4
Global Buttons
Dashboard
[Content Manager]
- Ez Setting ............................................................................. 5
[Video Wall]
[On/Off Scheduler]
[SI Server Setting]
[Server Setting]
[Fail Over]
[Status Mailing]
[Play via URL]
[Setting Data Cloning]
[Sync Mode]
[Signage 365 Care]
[Multi Screen]
- General ................................................................................13
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained
in this product, please visit http://opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download. LG Electronics will
also provide open source code to you on CD-ROM
for a charge covering the cost of performing
such distribution (such as the cost of media,
shipping, and handling) upon email request to
opensource@lge.com. This offer is valid for a
period of three years after our last shipment of
this product. This offer is valid to anyone in receipt
of this information.
4
ENGLISH
NOTE
• Software-related content may be changed without prior notice due to upgrades of the product functions.
• Some features described in the User Manual may not be supported in certain models and countries.
• SNMP 2.0 is supported.
SETTINGS
Home
Global Buttons
• [Position]: Navigate to the OSD Output Position Selection screen.
• [MOBILE URL]: Provides information necessary to access the monitor set through an external device's browser.
With this feature, you can view QR code and URL information. In addition, by accessing the URL, you can also run
Content Manager and Group Manager 2.0, and Control Manager. (This featured is optimized for Google Chrome.)
• [Input]: Navigate to the external input selection screen
• [Setting]: Navigate to the Settings screen
Dashboard
• This feature displays key information about your Signage monitor in the center of the home screen. In the Dashboard,
you can manually change settings by selecting the corresponding items.
• [Manual Download]: Downloads a manual by scanning a QR code.
NOTE
• If the dashboard is locked, the focus does not move.
• Depending on the QR Code app on your mobile device, you may not be able to access the page. (Use the address
provided to access the manual download page.)
[Content Manager]
• [Player]: Play a variety of content including images, videos, and SuperSign content.
• [Scheduler]: Manage schedules for content that will be played at different times.
• [Template]: You can create your own content using templates and media files.
• [Group Manager 2.0]: Distribute content schedules and setting data to the connected device.
5
Ez Setting
[Video Wall]
[Ez Setting] [Video Wall]
Set Video Wall options to create a wide visual canvas.
• [Tile Mode]: Turn [Tile Mode] on or off.
• [Tile Mode Settings]: Display a single integrated screen on multiple Signage monitors.
• [Natural Mode]: Display the image excluding the area that overlaps with the monitor's bezel so that the image
displayed has a more natural feel to it.
• [Frame Control]: Adjust the sets that run [Scan Inversion] and frame deviation.
- When running [Scan Inversion], please run [Frame Control] for the sets that do not run [Scan Inversion].
• [Scan Inversion]: Reduce screen deviation between adjoining video walls by changing screen scanning method.
• [White Balance]: Configure white balance settings (White Pattern, R/G/B-Gain, and Backlight).
• [Reset]: Reset to initial settings.
• [Reboot to Apply]: Reboot the set to configure a changed Frame Control/Scan Inversion value.
NOTE
• When Tile Mode is enabled, automatically set [Frame Control] for odd numbered rows and [Scan Inversion] for even
numbered rows.
[On/Off Scheduler]
[Ez Setting] [On/Off Scheduler]
Set a schedule to use your signage by time and day of the week.
• [On/Off Time Setting]: Set on/off times for each day of the week.
• [Holiday Setting]: Set holidays by date and by day of the week.
ENGLISH
[SI Server Setting]
[Ez Setting] [SI Server Setting] [SI Server Setting]
Set up to connect your signage to an external SI server. Set up a server environment for SI app installation.
[Ez Setting] [SI Server Setting] [Developer Mode & Beanviser]
This feature provides great convenience to the app developers.
Set up to install and activate the Developer mode and BEANVISER app.
6
ENGLISH
NOTE
• To use these features, an account (ID/PASSWORD) for webOS Signage developer website (http://webossignage.
developer.lge.com/) is required.
[Server Setting]
[Ez Setting] [Server Setting]
Set up to connect your signage to a SuperSign server.
• CMS Server
• Control Server
[Fail Over]
[Ez Setting] [Fail Over]
Set the priority of the input devices when a fault occurs. Automatically play the content stored in the device or run the
set app.
• [On/Off]: Turns [Fail Over] on or off.
• [Input Priority]: Set the priority of input sources for fail over.
• [Backup via storage]: When there is no input signal, this feature automatically plays the content stored in the device
or runs the set app. When set to [On], [Auto], [Manual], [SuperSign Contents] items are
activated.
- [Auto]: When the automatic input switches due to taking screenshots of an image or video that is playing at
regular intervals, this feature will play back the file. (OLED model is not supported.)
>- Capture time Interval: The time interval can be set to 30 min, 1 hour, 2 hours and 3 hours.
- [Manual]: When the automatic input switches due to the image and video file being uploaded, the feature will play
back the file.
>- [Backup media select]: Using the settings button, you can upload a single file in the internal / external memory.
>- [Preview]: You can preview the uploaded file.
- [SuperSign Contents]: When the automatic input switches, this feature will play the file(s) distributed in SuperSign
CMS.
• [reset]: Reset to initial settings.
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