LG WM3450CW Owner’s Manual

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OWNER'S MANUAL

WASHING MACHINE

Please read this owner's manual thoroughly before operating and keep it handy for reference at all times. Operating Instructions are available on the LG website at: https://us.smartthinq.com/images/ pdfmanual/VH_FL_Victor2_ECI_Only_EN.pdf

ENGLISH

WM3450CW / WM3850H*A

www.lg.com

MFL71693708

Copyright © 2020 LG Electronics Inc. All Rights Reserved.

Rev.00_110320

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2

TABLE OF CONTENTS

3IMPORTANT SAFETY INSTRUCTIONS

3 READ ALL INSTRUCTIONS BEFORE USE

3 WARNING STATEMENTS

5 CAUTION STATEMENTS

7 PRODUCT OVERVIEW

7 Product Features

9 INSTALLATION

9Before Installing

10Choosing the Proper Location

11Unpacking and Removing Shipping Material

12Connecting the Water Inlet Hoses

13Connecting the Drain Hose

14Leveling the Washer

15Final Installation Check

17 OPERATION

17Before Use

18Loading the Washer

19Options and Extra Functions

20SMART FUNCTIONS

20 Using LG ThinQ Application

22Smart DiagnosisTM Function

23MAINTENANCE

23 Regular Cleaning

23 Periodic Maintenance

27 Care in Cold Climates

29 TROUBLESHOOTING

29 Before Calling for Service

37 LIMITED WARRANTY

37 CANADA

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IMPORTANT SAFETY INSTRUCTIONS 3

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety Messages

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

You may be killed or seriously injured if you do not follow instructions.

CAUTION

You may be injured or cause damage to the product if you do not follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what may happen if the instructions are not followed.

WARNING STATEMENTS

WARNING

•To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the following:

Installation

•Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety glasses.

•Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.

•Before use, the appliance must be properly installed as described in this manual.

•To reduce the risk of severe injury or death, follow all installation instructions.

•Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions are packed with the appliance for the installer’s reference. If the appliance is moved to a new location, have it checked and reinstalled by qualified service personnel.

•Moving or installation of the appliance requires two or more people.

•Do not install the appliance in humid spaces.

•Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions.

•This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or aircraft.

•Keep packing materials out of the reach of children. Packaging material can be dangerous for children. There is a risk of suffocation.

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4 IMPORTANT SAFETY INSTRUCTIONS

•Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight chambers.

•The appliance must be installed and electrically grounded by qualified service personnel in accordance with local codes.

•When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.

•Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.

•This appliance must be positioned near to an electrical power supply.

•Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.

•The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.

•Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.

•Use new hoses when connecting the washer to the water supply. Do not reuse old hoses.

Operation

•Read all instructions before using the appliance and save these instructions.

•Use this appliance only for its intended purpose.

•If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in contact with the product and immediately contact an LG Electronics Customer Information Center for instructions before resuming use.

•If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it immediately, and contact an LG Electronics Customer Information Center.

•Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for such a period, before using the appliance, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.

•Do not reach into the washer if the tub or drum, agitator, or any interior parts are moving. Before loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete stop before reaching inside.

•This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.

•Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the appliance is used near children or pets.

•Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on product labels.

•Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end.

•Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet.

•Do not use an extension cord or adapter with this appliance.

•Do not grasp the power cord or touch the appliance controls with wet hands.

•Do not modify or extend the power cord.

•If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent or a similar qualified person in order to avoid a hazard.

•Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.

•Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.), gasoline, chemicals and other flammable vapors and liquids.

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		IMPORTANT SAFETY INSTRUCTIONS 5
	•	Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
		appliance.
	• Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when
		using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.		<![if ! IE]> <![endif]>ENGLISH
	•	Never use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the
		finish.
	•	Do not wash laundry that has been previously cleaned in, washed in, soaked in, or spotted with gasoline,
		dry-cleaning solvents, vegetable or cooking oil, or other flammable or explosive substances, as they give
		off vapors that could ignite or explode.
	• Do not add gasoline, dry cleaning solvents, or other flammable or explosive substances to the wash
		water. These substances give off vapors that could ignite or explode.
	•	In the event of a gas leak (propane gas, LP gas, etc.), do not operate this or any other appliance. Open a
		window or door to ventilate the area immediately.
	• Do not tamper with controls.
	•	Fix the drain hose securely in place to avoid flooding.
	•	Do not abuse, sit on, or stand on the door of the appliance.
	•	Always check the inside of the appliance for foreign objects.
	•	Do not allow water, bleach or other liquids to sit in the drum for extended periods. Doing so can corrode
		the drum or cause mildew or odors.

Maintenance

•Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized factory parts.

•Disconnect this appliance from the power supply before cleaning and attempting any user maintenance. Turning the controls to the OFF position does not disconnect this appliance from the power supply.

•Remove any dust or foreign matter from the power plug pins.

•Do not disassemble or repair the appliance by yourself.

•Remove the door before the appliance is removed from service or discarded to avoid the danger of children or small animals getting trapped inside.

•Make sure the dispenser drawer or lid is closed at all times when not being filled with laundry products.

Grounding Instructions

•Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt whether the appliance is properly grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

•The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. The appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and ordinances.

CAUTION STATEMENTS

CAUTION

•To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:

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6 IMPORTANT SAFETY INSTRUCTIONS

Installation

• Install the product on a firm and level floor.

Operation

•Do not place objects on top of the appliance.

•Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period of time, such as during vacations.

•ALWAYS follow the fabric care instructions supplied by the garment manufacturer.

•Use fabric softeners or products to eliminate static only as recommended by the manufacturer.

•Do not combine laundry products for use in one load unless specified on the label.

•Do not touch draining water which may be hot.

•If the drain hose and the water inlet hose are frozen in winter, defrost them before using the appliance.

•Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.

•Clothing or articles that are waterproof or water resistant must be washed in the Waterproof cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, plastic mats.) Using another cycle may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.

SAVE THESE INSTRUCTIONS

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PRODUCT OVERVIEW 7

PRODUCT OVERVIEW

Product Features

The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.

WARNING

•For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products.

Front View						Rear View

aControl Panel

bDetergent Dispenser Drawer

c Door	a Water Inlets
d Drain Pump Filter	b Shipping Bolts
e Drain Hose	c Power Cord
f Drain Pump Filter Cover	d Drain Hose
g Leveling Feet
h Door Seal
i Drum

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8 PRODUCT OVERVIEW

Accessories

Required Accessories

Included Accessories

a Hot and Cold Water Hoses

Optional Accessories

a Non-skid Pads
b Hole Caps
c Wrench
d Tie Strap
e Elbow Bracket (for securing drain hose)	a Pedestal
	b Pedestal Washer
	c Stacking Kit

Product Specifications

	Model	WM3450CW		WM3850H*A
	Electrical Requirements		120 V~, 60 Hz
	Min. / Max. Water Pressure	20 - 120 psi (138 - 827 kPa)
	Dimensions (Width X Height X	27'' X 39'' X 30 1/4'' (70 cm X 99 cm X 77 cm)
	Depth)
	Maximum Depth with Door		55'' (139.6 cm)
	Open
	Net Weight	187.4 lb (85 kg)		198.4 lb (90 kg)
	Max. Spin Speed		1300 RPM

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INSTALLATION 9

INSTALLATION

Before Installing

Installation Overview

Please read the following installation instructions first after purchasing this washer or transporting it to another location.

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a

b

c

e

aChoosing the Proper Location

bUnpacking and Removing Shipping Material

cConnecting the Inlet Hoses

dConnecting the Drain Hose

eLeveling the Washer

fFinal Installation Check

f

WARNING

•Moving or installation of the appliance requires two or more people. Failure to follow these instructions may result in injury.

•Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions. Failure to follow this warning can cause product or part failure, serious injury, fire, electric shock, or death.

•Properly ground the washer to conform with all governing codes and ordinances. Failure to follow this warning can cause serious injury, fire, electric shock, or death.

•To ensure proper airflow, do not block the large opening on the bottom of the washer with carpeting or other materials.

•Do not remove the ground prong from the power cord. Do not use an adapter or extension cord. Plug into a grounded 3-prong outlet. Failure to follow this warning can cause serious injury, fire, electric shock, or death.

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10 INSTALLATION

WARNING

•Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnelDo not contact the following parts while the appliance is energized: pump, valve, motor, control board.

Tools Needed

aPliers

bFlat-Blade Screwdriver

cLevel

Choosing the Proper Location

Check the following requirements for the install location before installing the washer.

•Allow for sufficient space between the walls and the washer for installation.

•Make sure that the floor is clean, dry and free of dust, dirt, water and oil so the leveling feet cannot slide easily. Leveling feet that can move or slide on the floor can contribute to excess vibration and noise.

•If the floor has too much flex, reinforce it to make it more rigid. If the floor is not solid, it may cause severe vibration and noise.

•If a drain pan must be used, take extra care to follow the instructions provided with the drain pan and make sure the leveling feet are adjusted for firm and even contact with the pan. Use of drain pans and failure to properly level the washer may result in increased vibration and noise during operation.

Power Outlet

•The power outlet must be within 60 inches (1.5 m) of either side of the washer.

•Position the washer so that the outlet and plug are easily accessible.

•Do not overload the outlet with more than one appliance.

•The outlet must be grounded in accordance with current electrical wiring codes and regulations.

•Use a time-delay fuse or circuit breaker.

•It is the personal responsibility and obligation of the washer owner to have a proper outlet installed by a qualified electrician.

Flooring

•To minimize noise and vibration, install the washer on a level, solidly constructed floor capable of supporting the washer without flexing or bouncing.

•The washer must be installed on firm flooring to minimize vibration during the spin cycle. Concrete flooring is best, but a wood floor is sufficient, provided it is built to FHA standards.

•The floor under the washer must not slope more than 1 inch (2.5 cm) from front to back or side to side.

•Installing on carpeting and soft tile surfaces is not recommended.

•Never install the washer on a platform or weakly supported structure.

Floor Installation

To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1 inch (2.5 cm) at the sides and 4 inches (10 cm) behind the washer. Be sure to allow for wall, door, or floor moldings that may increase the required clearances.

A
C	D
B

		G
E	F	E

	Dimensions and Clearances
A	24 3/4'' (62.6 cm)
B	55'' (139.6 cm)
C	30 1/4'' (77 cm)
D	4'' (10 cm)
E	1'' (2.5 cm)

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INSTALLATION 11

Unpacking Shipping Material

Dimensions and Clearances

* This feature is only available on some models.

F

27'' (70 cm)

Lift the washer off the foam base.

G

1/4'' (0.5 cm)

• After removing the carton and shipping

Stacking or Pedestal Installation

material, lift the washer off the foam base.

• Make sure the plastic drum support a* comes

The washer can be stacked under a dryer or on top

off with the base and is not stuck to the bottom

of a pedestal or pedestal washer.

of the washer.

F

• If you must lay the washer down to remove the

carton base b, always protect the side of the

washer and lay it carefully on its side. Do not lay

the washer on its front or back.

E

A

B C

D

C

		Dimensions and Clearances	*
	A	30 1/4" (77 cm)	Removing Shipping Material
	B	4'' (10 cm)
			1 Remove the bolt assemblies.
	C	1'' (0.5 cm)
	D	27'' (70 cm)	• Starting with the bottom two shipping bolts
			c , use the included wrench to fully loosen
	E	77 1/2'' (196.8 cm)	all 4 shipping bolts by turning them
	F	1/4'' (0.5 cm)	counterclockwise.
			• Remove the bolt assemblies (bolts and
	NOTE		retainers) by wiggling them slightly while
			pulling them out.
	• Refer to the instructions packaged with the
	optional pedestal kit before stacking appliance
	on pedestal.
	• Do not use a drain pan with a pedestal or
	pedestal washer installation as it can block the
	drawer. Using a drain pan may result in
	increased vibration and noise during operation.

Unpacking and Removing	2 Install the hole caps.
Shipping Material	accessory pack or attached to the back of
	• Locate the hole caps d included in the
Remove all shipping materials from the washer for
proper operation and inspect it for shipping
damage.

CAUTION

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•Failure to remove shipping materials can cause excessive noise and vibration.

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12 INSTALLATION

the washer. Install the caps in the holes left by the bolt assemblies.

CAUTION

•Once removed, save the bolt assemblies for future use. To prevent damage to internal components, do not transport the washer without reinstalling the shipping bolts. Failure to remove shipping bolts and retainers may cause severe vibration and noise, which can lead to permanent damage to the washer.

NOTE

•The power cord is secured to the back of the washer with a shipping bolt to help prevent operation with shipping bolts in place.

Connecting the Water Inlet Hoses

To avoid the risk of costly water damage, purchase and install new water inlet hoses when installing the washer.

WARNING

•Do not overtighten the hoses or cross-thread the hose fittings. Overtightening or cross-threading can damage the valves or couplings, resulting in leaking and property damage.

•Do not reuse old hoses. Use only new hoses when installing the washer. Old hoses could leak or burst causing flooding and property damage. Contact an LG Customer Information Center for assistance in buying hoses.

NOTE

•Periodically check the hoses for cracks, leaks, and wear, and replace the hoses every five years.

•Do not stretch the water hoses intentionally, and make sure that they are not pinched, crushed or kinked by other objects.

•Water supply pressure must be between 20 psi and 120 psi (138 - 827 kPa). If the water supply pressure is more than 120 psi, a pressure reducing valve must be installed.

•Your hot water heater should be set to deliver water at 120–135 °F (48–57 °C) to allow the washer to properly control wash temperatures.

•Do not store or install the washer in a location subject to freezing temperatures. Damage to the water inlet hoses and internal mechanisms of the washer can result. If the washer was exposed to freezing temperatures prior to installation, allow it to stand at room temperature for several hours before use and check for leaks prior to operation.

•Do not use flood-preventing hoses with auto shut off devices. The devices can be tripped during fill and prevent the washer from filling properly.

How to Connect the Water Inlet Hoses

1 Check the fittings and seals. Inspect the threaded fitting on each hose and make sure there is a rubber seal a in place in both ends of each hose to prevent leaking.

2 Connect the water supply hoses.

•Connect the water inlet hoses to the hot and cold water faucets tightly by hand and then tighten another 2/3 turn with pliers.

•Connect the blue hose to the cold water faucet and the red hose to the hot water faucet.

3 Flush out the inlet hoses.

•After the hoses are connected, turn on the water faucets and flush out any foreign substances such as dirt, sand, or sawdust.

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	INSTALLATION 13
• Let the water drain into a bucket, and check	• Never create an airtight seal between the hose
the water temperature to make sure you’ve	and the drain with tape or other means. If no air
connected the hoses to the correct faucets.	gap is present, water can be siphoned out of the
	drum resulting in poor wash/rinse performance
	or clothing damage.

4 Attach the inlet hoses to the back of the washer.

•Attach the hot water inlet hose to the hot water inlet on the back of the washer. Attach the cold water inlet hose to the cold water inlet on the back of the washer.

•Tighten the fittings securely. Turn on both faucets all the way and check for leaks at both ends of the hoses.

Using a Standpipe to Drain

1 Clip the end of the hose into the elbow bracket.

•Connect the elbow bracket a within 4 inches (10 cm) of the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer.

4 " (10 cm)

2 Insert the end of the drain hose into the standpipe.

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Connecting the Drain Hose

Connect the drain hose to either a standpipe or laundry tub.

WARNING

•The drain hose should always be properly secured. Failure to properly secure the drain hose can result in flooding and property damage.

NOTE

•The drain must be installed in accordance with any applicable local codes and regulations.

•Make sure that the drain hose is not stretched, pinched, crushed, or kinked.

•Do not install the drain hose with the end lower than 29.5 inches (75 cm) or higher than 96 inches (244 cm) above the bottom of the washer or more than 60 inches (152 cm) away from the washer.

3

4

Use the provided tie strap b to secure the drain hose in place.

If the water valves and drain are built into the wall, fasten the drain hose to one of the water hoses with the provided tie strap c (ribbed side on inside).

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14 INSTALLATION

29.5 - 96 "	29.5 - 96 "
(75 - 244 cm)	(75 - 244 cm)

Using the Laundry Tub to Drain

1 Clip the end of the hose into the elbow bracket.

•Connect the elbow bracket a within 4 inches (10 cm) of the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer.

4 " (10 cm)

Leveling the Washer

The drum of the washer spins at very high speeds. To minimize vibration, noise, and unwanted movement, the floor must be a solid, level surface.

CAUTION

•Using the washer without leveling it may cause excess vibration and noise, leading to a washer malfunction.

•Adjust the leveling feet only as far as necessary to level the washer. Extending the leveling feet more than necessary can cause the washer to vibrate.

NOTE

•Before installing the washer, make sure that the floor is clean, dry and free of dust, dirt, water and oil so the washer feet cannot slide easily. Feet that move or slide on the floor can contribute to excessive vibration and noise.

2 Hang the end of the drain hose over the side of the laundry tub.

How to Level the Washer

1 Position the washer in its final location.

•Take special care not to pinch, strain, or crush the water and drain hoses. If you have a carpenter’s level a, you can use it to check that the washer is level. The slope beneath the washer should not exceed 1 inch, and all 4 leveling feet must rest firmly on the floor.

3 Use the provided tie strap to secure the drain hose in place.

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				INSTALLATION 15
2 Adjust the leveling feet.	leveling feet, place them under the back
• Turn all 4 leveling feet in one direction to	leveling feet.
raise the washer or the other direction to
lower it.

			a This side up
			b Remove backing
	3 Check the level again.	4 Recheck the washer’s levelness.
			• Push or rock the top edges of the washer
	• Push or rock the top edges of the washer
			gently to make sure the washer does not
	gently to make sure the washer does not
			rock. If the washer rocks, level the washer
	rock. If the washer rocks, readjust the
			again.
	leveling feet.
	4 Tighten the locknuts b	Final Installation Check
	• Turn the locknuts counterclockwise and
	tighten them when the washer is level.	Connecting to the Power Supply
		Plug the washer into a 120 V, 60 Hz grounded 3-
		prong outlet.
			WARNING
		• Do not use a worn or damaged power cord or
			power plug. Replace or repair it immediately.
			Failure to do so may result in death, fire, electric
	Using Non-Skid Pads		shock, or malfunction.
		• Do not modify the power cord and plug provided
	If you install the washer on a slippery surface, it
			with the appliance. Do not damage it when
	may move because of excessive vibration.		installing or moving the appliance. Doing so may
	Incorrect leveling may cause malfunction through		result in death, fire, electric shock, or
	noise and vibration. If this occurs, install the non-		malfunction.
	skid pads under the leveling feet and adjust the	•	Make sure that the appliance is grounded.
	level.
		•	Connect this appliance to a grounded outlet
	1 Clean the floor to attach the non-skid pads.
			conforming to the rating prior to use. Failure to
	• Use a dry rag to remove and clean foreign		do so may result in fire, electric shock, or
			malfunction.
	objects or moisture. If moisture remains,
		• Do not damage or cut off the ground prong of
	the non-skid pads may slip.
			the power cord. Doing so may cause death, fire,
	2 Adjust the level after placing the washer in the		electric shock, or product malfunction.
		• Improper connection of the equipment
	installation area.
			grounding conductor can result in risk of electric
	3 Place the adhesive side c of the non-skid pad		shock. Check with a qualified electrician or
			service technician if you are in doubt as to
	on the floor.		whether the appliance is properly grounded. If

	• It is most effective to install the non-skid	the plug does not fit the outlet, have a proper
		outlet installed by a qualified electrician.
	pads under the front leveling feet. If it is
		• The appliance and outlet must be positioned so
	hard to place the pads under the front
		that the plug is easily accessible.

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16 INSTALLATION

WARNING

•Do not use an adapter or extension cord. Doing so may result in serious injury, fire, electric shock, or death.

•For best performance, plug the appliance into its own individual outlet. This helps prevent overloading house wiring circuits which could cause a fire hazard from overheated wires.

•If necessary, use a new, UL-listed 3-prong (grounding) plug rated at no less than the branch circuit. Do not use an extension cord longer than 3 feet. Failure to follow these warnings may result in serious injury, fire, electric shock, or death.

Testing the Washer

Check if the washer is properly installed and run a test cycle.

1 Load the washer with 6 thick bath towels (approximately 6 pounds).

2

3

4

Press the Power button.

Press the Rinse+Spin button.

Press the Start/Pause button to start the wash cycle.

5 Make sure that water is supplied, that the washer does not rock or vibrate excessively, and that it drains well during the spin cycle.

NOTE

•If water leaks during water supply, see

Connecting the Water Inlet Hoses to connect them properly.

•If the washer rocks and vibrates excessively, see

Leveling the Washer to level it again.

•If the drain does not work, see Connecting the Drain Hose to install the hose properly.

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OPERATION 17

OPERATION

Before Use

WARNING

•To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance.

Operation Overview

1 Sort laundry and load the washer.

•Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items into the washer.

•If using single-use detergent packs, or gel or tablet detergents, place them in the drum before loading the laundry.

2 Add cleaning products.

•Add the proper amount of HE (High-Efficiency) detergent to the detergent dispenser.

•If desired, add bleach or fabric softener to the appropriate areas of the dispenser drawer.

•Do not place liquid or powdered detergent packs, or gel or tablet detergents in the dispenser.

3 Turn on the washer.

• Press the Power button to turn on the washer.

4 Select a cycle.

•Turn the cycle selector knob or press the cycle buttons repeatedly until the desired cycle is selected.

•The preset wash temperature, spin speed, soil level and option settings for the selected cycle are shown.

•The Normal cycle must be selected in order to change its default settings.

•Pressing the Start/Pause button without selecting a cycle immediately starts the Normal cycle with the default settings.

5 Adjust settings.

•Default settings for the selected cycle can be changed, if desired, using the cycle modifier and option buttons.

•Not all modifiers and options are available on all cycles. A different chime sounds and the LED does not light up if the selection is not allowed.

6 Begin cycle.

•Press the Start/Pause button to begin the cycle. The door locks, and the washer agitates briefly without water to measure the weight of the load.

•If the Start/Pause button is not pressed within a certain time, the washer shuts off and all settings are lost.

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18 OPERATION

7 End of cycle.

•When the cycle is finished, a melody sounds. Immediately remove the clothing from the washer to reduce wrinkling.

•Check around the door seal when removing the load for small items that may be caught in the seal.

NOTE

•The washer rotates the laundry in a way that allows it to use less water while still fully saturating the clothing. It is normal to be unable to see water during the wash cycle.

•If the temperature or the water level inside the machine is too high, the door will not unlock when the Start/Pause button is pressed, and the Add Item function will not be available (on applicable models). To stop a cycle and drain the water completely, turn the power off, then on, and then select Rinse+Spin.

Loading the Washer

CAUTION

•Clothing or articles that are waterproof or waterresistant must be washed in the Waterproof,

Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.

General Tips

•Check and empty pockets. Paper clips, coins, matches, etc.can damage clothing and the washer.

•Close zippers and hooks, and tie drawstrings to prevent snagging or tangling of clothes.

•Pretreat heavily stained areas for best results.

•Brush off heavy soil, dust, and hair from items before washing. Excess dirt or sand can abrade other fabrics and lead to poor wash performance.

•For best performance, load clothes as shown.

•Combine large and small items in the drum. Load large items first. Large items should not be more than half of the total load.

•The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer must close easily.

•The washer will not fill or operate with the door open.

Bulky Items

•Wash thick, bulky items individually. Heavy blankets, comforters, bedspreads, or pet beds can get tangled or cause an unbalanced load if combined with other items.

Small Items

•Do not wash a single small item. Add enough similar items to the load to prevent an out-of- balance load.

•Wash small, light items in a mesh bag. Small items can get caught in the impeller at the bottom of the drum, and brassiere hooks can snag on other clothing or the drum.

4

3

2

1

-Do not press down on items while stacking them in the drum.

-Load clothes loosely, and do not overfill the drum. Clothes need room to circulate in order to get clean.

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OPERATION 19

Additional Operation Information

This manual contains an abbreviated Operation section. For the complete Operation section, scan the QR code below or visit: https:// us.smartthinq.com/images/pdfmanual/ VH_FL_Victor2_ECI_Only_EN.pdf

•Sorting Laundry

•Adding Cleaning Products

•Control Panel

•Wash Cycles

•Cycle Modifier Buttons

•Options and Extra Functions

Options and Extra Functions

Your washer includes several additional cycle options to customize cycles to meet your individual needs.

•Select the desired option after selecting the desired cycle and settings.

NOTE

•The LED for the option will light when the option is selected.

•To protect your garments, not every option is available with every cycle.

•A chime will sound twice and the LED will not light if the selected option is not allowed for the selected cycle.

Spin Only

Use this option to spin clothes and drain the water from the tub.

•Use this option to drain water if the wash cycle is interrupted by a power failure or to spin dry hand-washed items.

1 Press the Power button to turn on the washer.

• Do not select a cycle.

2 Press and hold the Spin button for 3 seconds.

•You can change the spin speed by pressing the Spin button.

3 Press the Start/Pause button to begin.

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20 SMART FUNCTIONS

SMART FUNCTIONS

Using LG ThinQ Application

The LG ThinQ application allows you to communicate with the appliance using a smartphone.

LG ThinQ Application Features

For the product that contains the Wireless LAN module

•Remote Start

-Control the appliance remotely from the LG ThinQ application.

•Downloaded

-Download new and specialized cycles that are not included in the standard cycles on the appliance.

•Tub Clean Coach

-Find out how many cycles remain before it is time to run the Tub Clean cycle.

•Energy Monitoring

-Keep track of the washer's power consumption and how it is affected by your selected wash cycles and options.

•Smart DiagnosisTM

-This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.

•Push Alerts

-When the cycle is complete or the appliance has problems, you will receive a push message.

•Settings

-Set various options on the appliance and in the application.

NOTE

•If you change your wireless router, Internet service provider, or password, delete the connected appliance from the LG ThinQ application and connect it again.

•This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.

Before Using LG ThinQ Application

1 Check the distance between the appliance and the wireless router (Wi-Fi network).

•If the appliance is too far from the router, the signal strength becomes weak. It may take a long time to connect or installation may fail.

2 Turn off the Mobile data or Cellular Data on your smartphone.

3 Connect your smartphone to the wireless router.

NOTE

•To verify the Wi-Fi connection, check that the f icon on the control panel is lit.

•The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.

•LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.

•If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.

•The Wi-Fi connection may not connect or may be interrupted because of the home network environment.

•The network connection may not work properly depending on the Internet service provider.

•The surrounding wireless environment can make the wireless network service run slowly.

•If the appliance cannot be registered due to problems with the wireless signal transmission,

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SMART FUNCTIONS 21

unplug the appliance and wait about a minute before trying again.

•If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.

•The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)

•Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.

•If the security protocol of the router is set to WEP, network setup may fail. Change the security protocol (WPA2 is recommended) and connect the product again.

Installing the LG ThinQ Application

Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application.

Using the Appliance Remotely

Remote Start

Use a smartphone to control your appliance remotely. You can also monitor your cycle operation so you know how much time is left in the cycle.

Using Remote Start

1 Put the laundry in the drum and add detergent to the detergent dispenser drawer.

•If desired, add bleach or fabric softener to the appropriate areas of the dispenser.

2 Press the Power button.

3 Press and hold the Remote Start button for 3 seconds to enable the remote control function.

4 Start a cycle from the LG ThinQ application on your smartphone.

NOTE

•Once this function is enabled, you can only start a cycle from the LG ThinQ smartphone application. If the cycle is not started, the appliance will wait to start the cycle until it is

turned off remotely from the application or this function is disabled.

•If the door has been opened, you cannot start a cycle remotely.

Disabling Remote Start Manually

When the function is activated, press and hold the Remote Start button for 3 seconds.

Download Cycle

You can download new and specialized cycles that are not included in the standard cycles on the appliance.

Appliances that have been successfully connected can download a variety of specialty cycles specific to the appliance.

Once cycle download is completed in the appliance, the product keeps the downloaded cycle until a new cycle is downloaded.

NOTE

•Only one downloaded cycle can be stored on the appliance at a time.

Wireless LAN Module Specifications

Frequency	2412 - 2462 MHz
Range
Output Power	< 30 dBm
(Max)

Industry Canada Statement

This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada’s licenceexempt RSS(s). Operation is subject to the following two conditions:

(1)This device may not cause interference.

(2)This device must accept any interference, including interference that may cause undesired operation of the device.

IC Radiation Exposure Statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.

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22 SMART FUNCTIONS

This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body.

NOTE

•THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.

Open Source Software Notice Information

To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http:// opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.

LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [e-mail]. This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.

Smart DiagnosisTM Function

This feature is only available on models with the c or d logo.

Use this feature to help you diagnose and solve problems with your appliance.

NOTE

•For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.

•The feature may be subject to change without prior notice and may have a different form depending on where you are located.

Using LG ThinQ to Diagnose Issues

troubleshooting data to a smartphone using the LG ThinQ application.

•Launch the LG ThinQ application and select the

Smart DiagnosisTM feature in the menu. Follow the instructions provided in the LG ThinQ application.

Using Audible Diagnosis to Diagnose Issues

Follow the instructions below to use the audible diagnosis method.

•Launch the LG ThinQ application and select the Smart DiagnosisTM feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.

1 Press the Power button to turn on the appliance.

• Do not press any other buttons.

2 Place the mouthpiece of your smartphone close to the cor d logo.

	.		.
Max		Max
10	mm	10	mm

3 Press and hold the Temp. button for 3 seconds or until the audible tones start. Hold the smartphone mouthpiece to the logo until the data transfer is complete.

•Keep the smartphone in place until the data transfer has finished. Time remaining for data transfer is displayed.

4 After the data transfer is complete, the diagnosis will be displayed in the application.

NOTE

• For best results, do not move the smartphone while the tones are being transmitted.

If you experience a problem with your Wi-Fi equipped appliance, it can transmit

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MAINTENANCE 23

MAINTENANCE

WARNING

•To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance.

•Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death.

•Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or detergents with strong chemical components when cleaning the appliance. Doing so may cause discoloration or damage to the appliance, or may cause a fire.

•Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel - Do not contact the following parts while the appliance is energized: pump, valve, motor, control board.

Regular Cleaning

Care after Wash

After the cycle is finished, wipe the door and the inside of the door seal to remove any moisture.

•Wipe the body of the washer with a dry cloth to remove any moisture.

•Leave the door open to dry the drum interior.

WARNING

•Make sure children and pets do not climb into the drum. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle.

Cleaning the Exterior

Proper care of your washer can extend its life.

Door:

Wash with a damp cloth on the outside and inside and then dry with a soft cloth.

Exterior:

• Immediately wipe off any spills.

•Wipe with a damp cloth.

•Do not touch the surface or the display with sharp objects.

Periodic Maintenance

•Use a towel or soft cloth to wipe around the washer door opening and door glass.

•Always remove items from the washer as soon as the cycle is complete. Leaving damp items in the washer can cause wrinkling, color transfer, and odor.

Cleaning the Drum

Over time, residue may build up in the drum, leading to mildew or a musty odor. Run the Tub Clean cycle monthly to remove residue and prevent odor.

NOTE

•Make sure to run the Tub Clean cycle only when the drum is empty. Never load laundry while using this cycle. The laundry may be damaged or contaminated with cleaning products.

•Run the cycle more often under heavy use conditions or if odor is already present.

•If mildew or musty smell already exists, run this cycle once a week for three consecutive weeks.

1 Remove any clothing from the drum.

2 Add cleaning agents.

	Cleaner	Instructions
	Drum cleaner	Add to main detergent
		compartment of detergent
	Lime scale
		dispenser
	remover
	Liquid chlorine	Add to bleach compartment
	bleach	of detergent dispenser.
	Powdered cleaner	Pull out liquid detergent cup
		before adding to main
		detergent compartment
	Cleaning tablets	Place directly into the washer
		drum.

•For other drum cleaning products, follow the cleaner manufacturer’s instructions and recommendations.

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24 MAINTENANCE

	• Do not exceed the maximum fill line when	Leaving the Door Open
	adding bleach or powdered cleaners.	After you finish using the washer, leave the door
	Powdered cleaners may remain in the drum
		open overnight to allow air to circulate and dry the
	after cleaning.
		drum. This helps prevent odors.
	3 Close the door and press the Power button.	Cleaning the Dispenser Drawer

4 Select the Tub Clean cycle and press the Start/Pause button to begin the cycle.

5 After the cycle ends, open the door and allow the drum interior to dry completely.

WARNING

•Make sure children and pets do not climb into the drum. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle.

NOTE

•If you use a descaler or drum cleaner during the Tub Clean cycle, use the Rinse+Spin option to rinse the washer drum before running your next wash cycle.

Automatic Alert for Tub Clean

When the power is on and the tcL message blinks on the display, it means the washer drum needs cleaning. Use the Tub Clean cycle to clean the washer drum. The frequency of the automatic alert’s appearance depends on how often the washer is used. However, the message will generally appear every one to two months.

Removing Mineral Buildup

In areas with hard water, mineral scale can form on internal components of the washer. Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer. Use of a water softener is recommended in areas with hard water.

•Use a descaler to remove visible mineral buildup on the washer drum.

•After descaling, always run the Tub Clean cycle before washing clothing.

•Mineral scale and other spots may be removed from the stainless steel drum using a soft cloth soaked in stainless steel cleaner.

•Do not use steel wool or abrasive cleaners.

Leaving detergent in the detergent dispenser drawer for an extended period of time or using the washer for a long period of time may cause the build-up of residue in the detergent dispenser drawer. Remove and clean the detergent dispenser drawer once or twice a month.

WARNING

•Do not spray water inside the washer. Doing so may cause fire or electric shock.

1 Turn off the washer, and unplug the power cord.

2 Pull the drawer straight out until it stops.

3 Press down hard on the disengage button a and pull the drawer completely out.

4 Remove the inserts from the drawer.

5 Clean the inserts and drawer with warm water.

•Use a soft cloth or brush to clean and to remove any residue.

•Do not use soap when cleaning the drawer and inserts.

6 Wipe off any moisture with a dry towel or cloth after cleaning.

7 To clean the drawer opening, use a small, non-metal brush to clean the recess. Remove all residue from the upper and lower parts of the recess.

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MAINTENANCE 25

8 Replace the drawer.

CAUTION

• Do not use the washer without the inlet filters.

Doing so will cause leaks and malfunction.

• If you use the washer in an area with hard water, the inlet filter may clog due to lime buildup and require more frequent cleaning.

1 Turn off the washer, and unplug the power cord.

Cleaning the Door Seal

Clean the door seal once a month to prevent build-up of dirt.

CAUTION

•Cleaning the door seal with undiluted bleach may cause malfunction of the door seal and washer parts. You must add water to the bleach before using it.

1 Wear rubber gloves and protective goggles.

2 Dilute 3/4 cup (177 mL) of liquid chlorine bleach in 1 gallon (3.8 L) of water.

3 Wipe around the door seal.

•Soak a sponge or a soft cloth in this diluted solution and wipe all around the door seal.

4 Wipe up any moisture with a dry towel or cloth after cleaning.

5 Leave the door open to allow the door seal to dry completely.

Cleaning the Water Inlet Filters

If the washer does not fill properly, an error message will appear on the display. The inlet valve filter screens could be clogged by hard water scale, sediment in the water supply, or other debris.

WARNING

•The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply.

Operating the washer with these filters removed could cause a valve to open continuously, resulting in flooding and/or property damage.

2 Turn off hot and cold water faucets.

3 Unscrew the hot and cold water hoses from the back of the washer.

4 Remove the filters from the water valves carefully.

•Use pliers to pull out the filters from the water valves.

5 Remove foreign objects and soak the filters in white vinegar or a lime scale remover.

•If using a lime scale remover, follow the manufacturer’s instructions. Be careful not to damage the filters while cleaning them.

6 Rinse filters thoroughly and press them back into place.

7 Flush then reattach the water hoses.

•Before reattaching the water inlet hoses, flush them by running several gallons of water through them into a bucket or drain, preferably with the faucets wide open for maximum flow.

NOTE

•An IE error message may blink on the display when the water pressure is low or an inlet filter is clogged with dirt. Clean the inlet filter.

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26 MAINTENANCE

Cleaning the Drain Pump Filter

The washer fails to drain if the drain pump filter is clogged. Periodically clean the drain filter to prevent clogging with foreign objects.

	WARNING
•	Opening the drain filter will result in water
	overflowing if there is water in the drum. Use a
	bucket if the drum is not completely drained
	before you open the drain filter.
•	Using the washer without the drain filter or with
	an incorrectly assembled drain filter may cause	5 Clean the pump filter and opening.
	leaks or malfunction of the washer.

1

2

3

Turn off the washer, and unplug the power cord.

Open the drain pump filter cover.

Drain any remaining water.

•Unclip the drain hose and remove the plug from the drain hose to drain the remaining water.

6 Reassemble the plug onto the drain hose and reclip the drain hose.

7 Insert the drain pump filter and twist it clockwise.

4 Remove the pump filter.

•Twist the pump filter counterclockwise to remove.

8 Close the drain pump filter cover.

NOTE

•An OE message blinks on the display when the drain pump filter is clogged with dirt. Clean the drain pump filter.

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		MAINTENANCE 27
Care in Cold Climates	9	Dry the drum interior with a soft cloth, and
		close the door.
Storing the Washer	10	Store the washer in an upright position.
If the washer will not be used for an extended
period of time and is in an area that could be	11
exposed to freezing temperatures, follow these		Remove the inserts from the dispenser. Drain
steps to protect the washer from damage.		any water in the compartments and let them

dry.

NOTE

•Make sure the drum is empty before following these steps.

1 Turn off the washer, and unplug the power cord.

2 Turn off the water faucets.

3 Disconnect the water inlet hoses. Drain any water from the hoses.

12 To remove the antifreeze from the washer after storage, run the Rinse+Spin cycle using detergent.

• Do not add laundry to this cycle.

When the Water Inlet Hoses are Frozen

1 Turn off the washer, and unplug the power cord.

2 Turn off the faucets connected to the water inlet hoses.

3 Pour hot water on the frozen faucets to thaw the water inlet hoses and remove the water inlet hoses.

4 Plug the power cord into a properly grounded electrical outlet.

5 Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty drum and close the door.

• Never use automotive antifreeze.

6 Turn on the washer and press the Spin button.

7 Press the Start/Pause button to start the drain pump for 1 minute.

•This will expel some of the antifreeze, leaving enough to protect the washer from damage.

8 Turn off the washer and unplug the power cord.

4

5

6

7

8

9

Immerse the water inlet hoses in hot water to thaw them.

Reconnect the water inlet hoses to the water inlets of the washer and to the faucets.

•See Connecting the Water Inlet Hoses for details.

Turn on the faucets.

Press the Power button to turn on the washer.

Press the Spin button to operate spin only cycle for draining and spinning.

Press the Start/Pause button.

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28 MAINTENANCE

When the Drain Hose is Frozen

1

2

3

4

5

Pour hot water in the washer drum and close the door.

Wait for 1 - 2 hours.

Press the Power button.

Press the Spin button to operate spin only cycle for draining and spinning.

Press the Start/Pause button to make sure the water drains.