LG WM3450CW Owner’s Manual

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OWNER'S MANUAL

WASHING MACHINE

Please read this owner's manual thoroughly before operating and
keep it handy for reference at all times. Operating Instructions are
available on the LG website at: https://us.smartthinq.com/images/
pdfmanual/VH_FL_Victor2_ECI_Only_EN.pdf

ENGLISH

WM3450CW / WM3850H*A

MFL71693708

Rev.00_110320

www.lg.com

Copyright © 2020 LG Electronics Inc. All Rights Reserved.

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2

TABLE OF CONTENTS

3 IMPORTANT SAFETY

INSTRUCTIONS

3 READ ALL INSTRUCTIONS BEFORE USE
3 WARNING STATEMENTS
5 CAUTION STATEMENTS

7 PRODUCT OVERVIEW

7 Product Features

9 INSTALLATION

9 Before Installing
10 Choosing the Proper Location
11 Unpacking and Removing Shipping Material
12 Connecting the Water Inlet Hoses
13 Connecting the Drain Hose
14 Leveling the Washer
15 Final Installation Check

17 OPERATION

17 Before Use
18 Loading the Washer
19 Options and Extra Functions

20 SMART FUNCTIONS

20 Using LG ThinQ Application
22 Smart Diagnosis

TM

Function

23 MAINTENANCE

23 Regular Cleaning
23 Periodic Maintenance
27 Care in Cold Climates

29 TROUBLESHOOTING

29 Before Calling for Service

37 LIMITED WARRANTY

37 CANADA

WARNING

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IMPORTANT SAFETY INSTRUCTIONS

3IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety Messages

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.

This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages

will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

You may be killed or seriously injured if you do not follow instructions.

CAUTION

You may be injured or cause damage to the product if you do not follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.

WARNING STATEMENTS

ENGLISH

• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:

Installation

• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and
safety glasses.

• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.

• Before use, the appliance must be properly installed as described in this manual.

• To reduce the risk of severe injury or death, follow all installation instructions.

• Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions
are packed with the appliance for the installer’s reference. If the appliance is moved to a new location,
have it checked and reinstalled by qualified service personnel.

• Moving or installation of the appliance requires two or more people.

• Do not install the appliance in humid spaces.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed
to outdoor weather conditions.

• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or
aircraft.

• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.

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4 IMPORTANT SAFETY INSTRUCTIONS

• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children
might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight
chambers.

• The appliance must be installed and electrically grounded by qualified service personnel in accordance
with local codes.

• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.

• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.

• This appliance must be positioned near to an electrical power supply.

• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.

• The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a
standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.

• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.

• Use new hoses when connecting the washer to the water supply. Do not reuse old hoses.

Operation

• Read all instructions before using the appliance and save these instructions.

• Use this appliance only for its intended purpose.

• If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in
contact with the product and immediately contact an LG Electronics Customer Information Center for
instructions before resuming use.

• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug
it immediately, and contact an LG Electronics Customer Information Center.

• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used
for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for
such a period, before using the appliance, turn on all hot water faucets and let the water flow from each
for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not
smoke or use an open flame during this time.

• Do not reach into the washer if the tub or drum, agitator, or any interior parts are moving. Before
loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete
stop before reaching inside.

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety.

• Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the
appliance is used near children or pets.

• Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on
product labels.

• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage along its length or at either end.

• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight
out from the outlet.

• Do not use an extension cord or adapter with this appliance.

• Do not grasp the power cord or touch the appliance controls with wet hands.

• Do not modify or extend the power cord.

• If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent
or a similar qualified person in order to avoid a hazard.

• Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.

• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags,
etc.), gasoline, chemicals and other flammable vapors and liquids.

CAUTION

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• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.

• Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when
using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.

• Never use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the
finish.

• Do not wash laundry that has been previously cleaned in, washed in, soaked in, or spotted with gasoline,
dry-cleaning solvents, vegetable or cooking oil, or other flammable or explosive substances, as they give
off vapors that could ignite or explode.

• Do not add gasoline, dry cleaning solvents, or other flammable or explosive substances to the wash
water. These substances give off vapors that could ignite or explode.

• In the event of a gas leak (propane gas, LP gas, etc.), do not operate this or any other appliance. Open a
window or door to ventilate the area immediately.

• Do not tamper with controls.

• Fix the drain hose securely in place to avoid flooding.

• Do not abuse, sit on, or stand on the door of the appliance.

• Always check the inside of the appliance for foreign objects.

• Do not allow water, bleach or other liquids to sit in the drum for extended periods. Doing so can corrode
the drum or cause mildew or odors.

5IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

Maintenance

• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by
qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized
factory parts.

• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance.
Turning the controls to the OFF position does not disconnect this appliance from the power supply.

• Remove any dust or foreign matter from the power plug pins.

• Do not disassemble or repair the appliance by yourself.

• Remove the door before the appliance is removed from service or discarded to avoid the danger of
children or small animals getting trapped inside.

• Make sure the dispenser drawer or lid is closed at all times when not being filled with laundry products.

Grounding Instructions

• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.

• The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the
risk of electric shock by providing a path of least resistance for electric current. The appliance is
equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must
be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes
and ordinances.

CAUTION STATEMENTS

• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:

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6 IMPORTANT SAFETY INSTRUCTIONS

Installation

• Install the product on a firm and level floor.

Operation

• Do not place objects on top of the appliance.

• Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period
of time, such as during vacations.

• ALWAYS follow the fabric care instructions supplied by the garment manufacturer.

• Use fabric softeners or products to eliminate static only as recommended by the manufacturer.

• Do not combine laundry products for use in one load unless specified on the label.

• Do not touch draining water which may be hot.

• If the drain hose and the water inlet hose are frozen in winter, defrost them before using the appliance.

• Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the
appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.

• Clothing or articles that are waterproof or water resistant must be washed in the Waterproof cycle only.
(Examples include water resistant clothing, mattress covers, outdoor clothes, plastic mats.) Using
another cycle may result in personal injury or damage to the washer, clothes, walls, floor, and
surrounding objects due to abnormal vibration.

SAVE THESE INSTRUCTIONS

WARNING

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PRODUCT OVERVIEW

7PRODUCT OVERVIEW

Product Features

The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.

• For your safety and for extended product life, use only authorized components. The manufacturer is not
responsible for product malfunction, property damage or bodily injury caused by the use of separately
purchased unauthorized components, parts, or non-LG products.

Front View

Rear View

ENGLISH

a Control Panel

b Detergent Dispenser Drawer

c Door

d Drain Pump Filter

e Drain Hose

f Drain Pump Filter Cover

g Leveling Feet

h Door Seal

i Drum

a Water Inlets

b Shipping Bolts

c Power Cord

d Drain Hose

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8 PRODUCT OVERVIEW

Accessories

Included Accessories

Non-skid Pads

a

b Hole Caps

c Wrench

d Tie Strap

e Elbow Bracket (for securing drain hose)

Required Accessories

Hot and Cold Water Hoses

a

Optional Accessories

a

Pedestal

b Pedestal Washer

c Stacking Kit

Product Specifications

Model WM3450CW WM3850H*A

Electrical Requirements 120 V~, 60 Hz

Min. / Max. Water Pressure 20 - 120 psi (138 - 827 kPa)

Dimensions (Width X Height X

Depth)

Maximum Depth with Door

Open

Net Weight 187.4 lb (85 kg) 198.4 lb (90 kg)

Max. Spin Speed 1300 RPM

27'' X 39'' X 30 1/4'' (70 cm X 99 cm X 77 cm)

55'' (139.6 cm)

WARNING

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INSTALLATION

9INSTALLATION

Before Installing

Installation Overview

Please read the following installation instructions first after purchasing this washer or transporting it to
another location.

abc

ef

ENGLISH

a Choosing the Proper Location

b Unpacking and Removing Shipping Material

c Connecting the Inlet Hoses

d Connecting the Drain Hose

e Leveling the Washer

f Final Installation Check

• Moving or installation of the appliance requires two or more people. Failure to follow these instructions
may result in injury.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed
to outdoor weather conditions. Failure to follow this warning can cause product or part failure, serious
injury, fire, electric shock, or death.

• Properly ground the washer to conform with all governing codes and ordinances. Failure to follow this
warning can cause serious injury, fire, electric shock, or death.

• To ensure proper airflow, do not block the large opening on the bottom of the washer with carpeting or
other materials.

• Do not remove the ground prong from the power cord. Do not use an adapter or extension cord. Plug
into a grounded 3-prong outlet. Failure to follow this warning can cause serious injury, fire, electric
shock, or death.

WARNING

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10 INSTALLATION

• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during
servicing. Service personnel- Do not contact the following parts while the appliance is energized: pump,
valve, motor, control board.

Tools Needed

a Pliers

b Flat-Blade Screwdriver

c Level

Choosing the Proper
Location

Check the following requirements for the install
location before installing the washer.

• Allow for sufficient space between the walls and
the washer for installation.

• Make sure that the floor is clean, dry and free of
dust, dirt, water and oil so the leveling feet
cannot slide easily. Leveling feet that can move
or slide on the floor can contribute to excess
vibration and noise.

• If the floor has too much flex, reinforce it to
make it more rigid. If the floor is not solid, it may
cause severe vibration and noise.

• If a drain pan must be used, take extra care to
follow the instructions provided with the drain
pan and make sure the leveling feet are adjusted
for firm and even contact with the pan. Use of
drain pans and failure to properly level the
washer may result in increased vibration and
noise during operation.

• It is the personal responsibility and obligation of
the washer owner to have a proper outlet
installed by a qualified electrician.

Flooring

• To minimize noise and vibration, install the
washer on a level, solidly constructed floor
capable of supporting the washer without
flexing or bouncing.

• The washer must be installed on firm flooring to
minimize vibration during the spin cycle.
Concrete flooring is best, but a wood floor is
sufficient, provided it is built to FHA standards.

• The floor under the washer must not slope more
than 1 inch (2.5 cm) from front to back or side to
side.

• Installing on carpeting and soft tile surfaces is
not recommended.

• Never install the washer on a platform or weakly
supported structure.

Floor Installation

To ensure sufficient clearance for water inlet
hoses, drain hose and airflow, allow minimum
clearances of at least 1 inch (2.5 cm) at the sides
and 4 inches (10 cm) behind the washer. Be sure
to allow for wall, door, or floor moldings that may
increase the required clearances.

A

G

Power Outlet

• The power outlet must be within 60 inches (1.5
m) of either side of the washer.

• Position the washer so that the outlet and plug
are easily accessible.

• Do not overload the outlet with more than one
appliance.

• The outlet must be grounded in accordance with
current electrical wiring codes and regulations.

• Use a time-delay fuse or circuit breaker.

E

C

B

Dimensions and Clearances

A 24 3/4'' (62.6 cm)

B 55'' (139.6 cm)

C 30 1/4'' (77 cm)

D 4'' (10 cm)

E1'' (2.5 cm)

D

FE

NOTE

CAUTION

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11INSTALLATION

Dimensions and Clearances

F 27'' (70 cm)

G1/4'' (0.5 cm)

Stacking or Pedestal Installation

The washer can be stacked under a dryer or on top
of a pedestal or pedestal washer.

F

E

ABCCD

Dimensions and Clearances

A 30 1/4" (77 cm)

B 4'' (10 cm)

C 1'' (0.5 cm)

D 27'' (70 cm)

E 77 1/2'' (196.8 cm)

F1/4'' (0.5 cm)

• Refer to the instructions packaged with the
optional pedestal kit before stacking appliance
on pedestal.

• Do not use a drain pan with a pedestal or
pedestal washer installation as it can block the
drawer. Using a drain pan may result in
increased vibration and noise during operation.

Unpacking Shipping Material

* This feature is only available on some models.
Lift the washer off the foam base.

• After removing the carton and shipping
material, lift the washer off the foam base.

• Make sure the plastic drum support
off with the base and is not stuck to the bottom
of the washer.

• If you must lay the washer down to remove the
carton base
washer and lay it carefully on its side. Do not lay
the washer on its front or back.

b, always protect the side of the

a* comes

*

Removing Shipping Material

1 Remove the bolt assemblies.

• Starting with the bottom two shipping bolts

c , use the included wrench to fully loosen

all 4 shipping bolts by turning them
counterclockwise.

• Remove the bolt assemblies (bolts and
retainers) by wiggling them slightly while
pulling them out.

ENGLISH

Unpacking and Removing
Shipping Material

Remove all shipping materials from the washer for
proper operation and inspect it for shipping
damage.

• Failure to remove shipping materials can cause
excessive noise and vibration.

2 Install the hole caps.

• Locate the hole caps d included in the
accessory pack or attached to the back of

CAUTION

NOTE

WARNING

NOTE

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12 INSTALLATION

the washer. Install the caps in the holes left
by the bolt assemblies.

• Once removed, save the bolt assemblies for
future use. To prevent damage to internal
components, do not transport the washer
without reinstalling the shipping bolts. Failure to
remove shipping bolts and retainers may cause
severe vibration and noise, which can lead to
permanent damage to the washer.

• The power cord is secured to the back of the
washer with a shipping bolt to help prevent
operation with shipping bolts in place.

• Water supply pressure must be between 20 psi
and 120 psi (138 - 827 kPa). If the water supply
pressure is more than 120 psi, a pressure
reducing valve must be installed.

• Your hot water heater should be set to deliver
water at 120–135 °F (48–57 °C) to allow the
washer to properly control wash temperatures.

• Do not store or install the washer in a location
subject to freezing temperatures. Damage to the
water inlet hoses and internal mechanisms of
the washer can result. If the washer was
exposed to freezing temperatures prior to
installation, allow it to stand at room
temperature for several hours before use and
check for leaks prior to operation.

• Do not use flood-preventing hoses with auto
shut off devices. The devices can be tripped
during fill and prevent the washer from filling
properly.

How to Connect the Water Inlet
Hoses

1 Check the fittings and seals. Inspect the

threaded fitting on each hose and make sure
there is a rubber seal
of each hose to prevent leaking.

a in place in both ends

Connecting the Water Inlet
Hoses

To avoid the risk of costly water damage, purchase
and install new water inlet hoses when installing
the washer.

• Do not overtighten the hoses or cross-thread the
hose fittings. Overtightening or cross-threading
can damage the valves or couplings, resulting in
leaking and property damage.

• Do not reuse old hoses. Use only new hoses
when installing the washer. Old hoses could leak
or burst causing flooding and property damage.
Contact an LG Customer Information Center for
assistance in buying hoses.

• Periodically check the hoses for cracks, leaks,
and wear, and replace the hoses every five years.

• Do not stretch the water hoses intentionally, and
make sure that they are not pinched, crushed or
kinked by other objects.

2 Connect the water supply hoses.

• Connect the water inlet hoses to the hot
and cold water faucets tightly by hand and
then tighten another 2/3 turn with pliers.

• Connect the blue hose to the cold water
faucet and the red hose to the hot water
faucet.

3 Flush out the inlet hoses.

• After the hoses are connected, turn on the
water faucets and flush out any foreign
substances such as dirt, sand, or sawdust.

WARNING

NOTE

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13INSTALLATION

• Let the water drain into a bucket, and check
the water temperature to make sure you’ve
connected the hoses to the correct faucets.

4 Attach the inlet hoses to the back of the

washer.

• Attach the hot water inlet hose to the hot
water inlet on the back of the washer.
Attach the cold water inlet hose to the cold
water inlet on the back of the washer.

• Tighten the fittings securely. Turn on both
faucets all the way and check for leaks at
both ends of the hoses.

• Never create an airtight seal between the hose
and the drain with tape or other means. If no air
gap is present, water can be siphoned out of the
drum resulting in poor wash/rinse performance
or clothing damage.

Using a Standpipe to Drain

1 Clip the end of the hose into the elbow

bracket.

• Connect the elbow bracket
inches (10 cm) of the end of the drain hose.
If the drain hose is extended more than 4
inches (10 cm) beyond the end of the elbow
bracket, mold or microorganisms could
spread to the inside of the washer.

a within 4

4 "

(10 cm)

ENGLISH

Connecting the Drain Hose

Connect the drain hose to either a standpipe or
laundry tub.

• The drain hose should always be properly
secured. Failure to properly secure the drain
hose can result in flooding and property
damage.

• The drain must be installed in accordance with
any applicable local codes and regulations.

• Make sure that the drain hose is not stretched,
pinched, crushed, or kinked.

• Do not install the drain hose with the end lower
than 29.5 inches (75 cm) or higher than 96
inches (244 cm) above the bottom of the washer
or more than 60 inches (152 cm) away from the
washer.

2 Insert the end of the drain hose into the

standpipe.

3 Use the provided tie strap b to secure the

drain hose in place.

4 If the water valves and drain are built into the

wall, fasten the drain hose to one of the water
hoses with the provided tie strap
side on inside).

c (ribbed

CAUTION

NOTE

29.5 - 96 "

(75 - 244 cm)

29.5 - 96 "

(75 - 244 cm)

4 "

(10 cm)

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14 INSTALLATION

Using the Laundry Tub to Drain

1 Clip the end of the hose into the elbow

bracket.

• Connect the elbow bracket
inches (10 cm) of the end of the drain hose.
If the drain hose is extended more than 4
inches (10 cm) beyond the end of the elbow
bracket, mold or microorganisms could
spread to the inside of the washer.

a within 4

Leveling the Washer

The drum of the washer spins at very high speeds.
To minimize vibration, noise, and unwanted
movement, the floor must be a solid, level surface.

• Using the washer without leveling it may cause
excess vibration and noise, leading to a washer
malfunction.

• Adjust the leveling feet only as far as necessary
to level the washer. Extending the leveling feet
more than necessary can cause the washer to
vibrate.

• Before installing the washer, make sure that the
floor is clean, dry and free of dust, dirt, water
and oil so the washer feet cannot slide easily.
Feet that move or slide on the floor can
contribute to excessive vibration and noise.

2 Hang the end of the drain hose over the side

of the laundry tub.

3 Use the provided tie strap to secure the drain

hose in place.

How to Level the Washer

1 Position the washer in its final location.

• Take special care not to pinch, strain, or
crush the water and drain hoses. If you have
a carpenter’s level
check that the washer is level. The slope
beneath the washer should not exceed 1
inch, and all 4 leveling feet must rest firmly
on the floor.

a, you can use it to

WARNING

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15INSTALLATION

2 Adjust the leveling feet.

• Turn all 4 leveling feet in one direction to
raise the washer or the other direction to
lower it.

3 Check the level again.

• Push or rock the top edges of the washer
gently to make sure the washer does not
rock. If the washer rocks, readjust the
leveling feet.

4 Tighten the locknuts b

• Turn the locknuts counterclockwise and
tighten them when the washer is level.

leveling feet, place them under the back
leveling feet.

ENGLISH

a This side up

b Remove backing

4 Recheck the washer’s levelness.

• Push or rock the top edges of the washer
gently to make sure the washer does not
rock. If the washer rocks, level the washer
again.

Final Installation Check

Connecting to the Power Supply

Plug the washer into a 120 V, 60 Hz grounded 3­prong outlet.

Using Non-Skid Pads

If you install the washer on a slippery surface, it
may move because of excessive vibration.
Incorrect leveling may cause malfunction through
noise and vibration. If this occurs, install the non­skid pads under the leveling feet and adjust the
level.

1 Clean the floor to attach the non-skid pads.

• Use a dry rag to remove and clean foreign
objects or moisture. If moisture remains,
the non-skid pads may slip.

2 Adjust the level after placing the washer in the

installation area.

3 Place the adhesive side c of the non-skid pad

on the floor.

• It is most effective to install the non-skid
pads under the front leveling feet. If it is
hard to place the pads under the front

• Do not use a worn or damaged power cord or
power plug. Replace or repair it immediately.
Failure to do so may result in death, fire, electric
shock, or malfunction.

• Do not modify the power cord and plug provided
with the appliance. Do not damage it when
installing or moving the appliance. Doing so may
result in death, fire, electric shock, or
malfunction.

• Make sure that the appliance is grounded.

• Connect this appliance to a grounded outlet
conforming to the rating prior to use. Failure to
do so may result in fire, electric shock, or
malfunction.

• Do not damage or cut off the ground prong of
the power cord. Doing so may cause death, fire,
electric shock, or product malfunction.

• Improper connection of the equipment
grounding conductor can result in risk of electric
shock. Check with a qualified electrician or
service technician if you are in doubt as to
whether the appliance is properly grounded. If
the plug does not fit the outlet, have a proper
outlet installed by a qualified electrician.

• The appliance and outlet must be positioned so
that the plug is easily accessible.

WARNING

NOTE

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16 INSTALLATION

• Do not use an adapter or extension cord. Doing
so may result in serious injury, fire, electric
shock, or death.

• For best performance, plug the appliance into its
own individual outlet. This helps prevent
overloading house wiring circuits which could
cause a fire hazard from overheated wires.

• If necessary, use a new, UL-listed 3-prong
(grounding) plug rated at no less than the
branch circuit. Do not use an extension cord
longer than 3 feet. Failure to follow these
warnings may result in serious injury, fire,
electric shock, or death.

Testing the Washer

Check if the washer is properly installed and run a
test cycle.

1 Load the washer with 6 thick bath towels

(approximately 6 pounds).

2 Press the Power button.

3 Press the Rinse+Spin button.

4 Press the Start/Pause button to start the

wash cycle.

5 Make sure that water is supplied, that the

washer does not rock or vibrate excessively,
and that it drains well during the spin cycle.

• If water leaks during water supply, see
Connecting the Water Inlet Hoses to connect
them properly.

• If the washer rocks and vibrates excessively, see
Leveling the Washer to level it again.

• If the drain does not work, see Connecting the

Drain Hose to install the hose properly.

WARNING

us_main.book.book Page 17 Tuesday, November 3, 2020 1:31 PM

OPERATION

17OPERATION

Before Use

• To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before
operating this appliance.

Operation Overview

1 Sort laundry and load the washer.

• Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items
into the washer.

• If using single-use detergent packs, or gel or tablet detergents, place them in the drum before
loading the laundry.

2 Add cleaning products.

• Add the proper amount of HE (High-Efficiency) detergent to the detergent dispenser.

• If desired, add bleach or fabric softener to the appropriate areas of the dispenser drawer.

• Do not place liquid or powdered detergent packs, or gel or tablet detergents in the dispenser.

3 Turn on the washer.

• Press the Power button to turn on the washer.

ENGLISH

4 Select a cycle.

• Turn the cycle selector knob or press the cycle buttons repeatedly until the desired cycle is selected.

• The preset wash temperature, spin speed, soil level and option settings for the selected cycle are
shown.

•The Normal cycle must be selected in order to change its default settings.

• Pressing the Start/Pause button without selecting a cycle immediately starts the Normal cycle with
the default settings.

5 Adjust settings.

• Default settings for the selected cycle can be changed, if desired, using the cycle modifier and
option buttons.

• Not all modifiers and options are available on all cycles. A different chime sounds and the LED does
not light up if the selection is not allowed.

6 Begin cycle.

• Press the Start/Pause button to begin the cycle. The door locks, and the washer agitates briefly
without water to measure the weight of the load.

•If the Start/Pause button is not pressed within a certain time, the washer shuts off and all settings
are lost.

NOTE

CAUTION

us_main.book.book Page 18 Tuesday, November 3, 2020 1:31 PM

18 OPERATION

7 End of cycle.

• When the cycle is finished, a melody sounds. Immediately remove the clothing from the washer to
reduce wrinkling.

• Check around the door seal when removing the load for small items that may be caught in the seal.

• The washer rotates the laundry in a way that allows it to use less water while still fully saturating the
clothing. It is normal to be unable to see water during the wash cycle.

• If the temperature or the water level inside the machine is too high, the door will not unlock when the
Start/Pause button is pressed, and the Add Item function will not be available (on applicable models).
To stop a cycle and drain the water completely, turn the power off, then on, and then select Rinse+Spin.

Loading the Washer

• Clothing or articles that are waterproof or water­resistant must be washed in the Waterproof,
Bedding, Bulky/Large, or Jumbo Wash cycle
only. (Examples include water resistant clothing,
mattress covers, outdoor clothes, and plastic
mats.) Failure to do so may result in personal
injury or damage to the washer, clothes, walls,
floor, and surrounding objects due to abnormal
vibration.

General Tips

• Check and empty pockets. Paper clips, coins,
matches, etc.can damage clothing and the
washer.

• Close zippers and hooks, and tie drawstrings to
prevent snagging or tangling of clothes.

• Pretreat heavily stained areas for best results.

• Brush off heavy soil, dust, and hair from items
before washing. Excess dirt or sand can abrade
other fabrics and lead to poor wash
performance.

• For best performance, load clothes as shown.

• Combine large and small items in the drum.
Load large items first. Large items should not be
more than half of the total load.

• The washer can be fully loaded, but the drum
should not be tightly packed with items. The
door of the washer must close easily.

• The washer will not fill or operate with the door
open.

Bulky Items

• Wash thick, bulky items individually. Heavy
blankets, comforters, bedspreads, or pet beds
can get tangled or cause an unbalanced load if
combined with other items.

Small Items

• Do not wash a single small item. Add enough
similar items to the load to prevent an out-of­balance load.

• Wash small, light items in a mesh bag. Small
items can get caught in the impeller at the
bottom of the drum, and brassiere hooks can
snag on other clothing or the drum.

- Do not press down on items while stacking
them in the drum.

- Load clothes loosely, and do not overfill the
drum. Clothes need room to circulate in order
to get clean.

3

1

4

2

NOTE

us_main.book.book Page 19 Tuesday, November 3, 2020 1:31 PM

19OPERATION

Additional Operation Information

This manual contains an abbreviated Operation
section. For the complete Operation section, scan
the QR code below or visit: https://

us.smartthinq.com/images/pdfmanual/
VH_FL_Victor2_ECI_Only_EN.pdf

•Sorting Laundry

• Adding Cleaning Products

• Control Panel

•Wash Cycles

• Cycle Modifier Buttons

• Options and Extra Functions

Options and Extra Functions

Your washer includes several additional cycle
options to customize cycles to meet your individual
needs.

• Select the desired option after selecting the
desired cycle and settings.

2 Press and hold the Spin button for 3 seconds.

• You can change the spin speed by pressing
the Spin button.

ENGLISH

3 Press the Start/Pause button to begin.

• The LED for the option will light when the option
is selected.

• To protect your garments, not every option is
available with every cycle.

• A chime will sound twice and the LED will not
light if the selected option is not allowed for the
selected cycle.

Spin Only

Use this option to spin clothes and drain the water
from the tub.

• Use this option to drain water if the wash cycle is
interrupted by a power failure or to spin dry
hand-washed items.

1 Press the Power button to turn on the

washer.

• Do not select a cycle.

NOTE

NOTE

us_main.book.book Page 20 Tuesday, November 3, 2020 1:31 PM

20 SMART FUNCTIONS

SMART FUNCTIONS

Using LG ThinQ Application

The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.

LG ThinQ Application Features

For the product that contains the Wireless LAN
module

• Remote Start

- Control the appliance remotely from the LG

ThinQ application.

• Downloaded

- Download new and specialized cycles that are

not included in the standard cycles on the
appliance.

• Tub Clean Coach

- Find out how many cycles remain before it is

time to run the Tub Clean cycle.

• Energy Monitoring

- Keep track of the washer's power consumption

and how it is affected by your selected wash
cycles and options.

• Smart Diagnosis

- This function provides useful information for

diagnosing and solving issues with the
appliance based on the pattern of use.

• Push Alerts

- When the cycle is complete or the appliance

has problems, you will receive a push
message.

• Settings

- Set various options on the appliance and in the

application.

• If you change your wireless router, Internet
service provider, or password, delete the
connected appliance from the LG ThinQ
application and connect it again.

• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.

TM

Before Using LG ThinQ Application

1 Check the distance between the appliance

and the wireless router (Wi-Fi network).

• If the appliance is too far from the router,
the signal strength becomes weak. It may
take a long time to connect or installation
may fail.

2 Turn off the Mobile data or Cellular Data on

your smartphone.

3 Connect your smartphone to the wireless

router.

• To verify the Wi-Fi connection, check that the f

icon on the control panel is lit.

• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.

• LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions,
or errors caused by network connection.

• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.

• The Wi-Fi connection may not connect or may be
interrupted because of the home network
environment.

• The network connection may not work properly
depending on the Internet service provider.

• The surrounding wireless environment can
make the wireless network service run slowly.

• If the appliance cannot be registered due to
problems with the wireless signal transmission,

NOTE

NOTE

us_main.book.book Page 21 Tuesday, November 3, 2020 1:31 PM

21SMART FUNCTIONS

unplug the appliance and wait about a minute
before trying again.

• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.

• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)

• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.

• If the security protocol of the router is set to
WEP, network setup may fail. Change the
security protocol (WPA2 is recommended) and
connect the product again.

Installing the LG ThinQ Application

Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.

Using the Appliance Remotely

turned off remotely from the application or this
function is disabled.

• If the door has been opened, you cannot start a
cycle remotely.

Disabling Remote Start Manually

When the function is activated, press and hold the

Remote Start button for 3 seconds.

Download Cycle

You can download new and specialized cycles that
are not included in the standard cycles on the
appliance.

Appliances that have been successfully connected
can download a variety of specialty cycles specific
to the appliance.

Once cycle download is completed in the
appliance, the product keeps the downloaded
cycle until a new cycle is downloaded.

• Only one downloaded cycle can be stored on the
appliance at a time.

ENGLISH

Remote Start

Use a smartphone to control your appliance
remotely. You can also monitor your cycle
operation so you know how much time is left in the
cycle.

Using Remote Start

1 Put the laundry in the drum and add

detergent to the detergent dispenser drawer.

• If desired, add bleach or fabric softener to
the appropriate areas of the dispenser.

2 Press the Power button.

3 Press and hold the Remote Start button for 3

seconds to enable the remote control
function.

4 Start a cycle from the LG ThinQ application on

your smartphone.

• Once this function is enabled, you can only start
a cycle from the LG ThinQ smartphone
application. If the cycle is not started, the
appliance will wait to start the cycle until it is

Wireless LAN Module Specifications

Frequency
Range

Output Power
(Max)

2412 - 2462 MHz

< 30 dBm

Industry Canada Statement

This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence­exempt RSS(s). Operation is subject to the
following two conditions:

(1) This device may not cause interference.
(2) This device must accept any interference,

including interference that may cause undesired
operation of the device.

IC Radiation Exposure Statement

This equipment complies with IC radiation
exposure limits set forth for an uncontrolled
environment.

NOTE

NOTE

NOTE

Max.

10 mm

Max.

10 mm

us_main.book.book Page 22 Tuesday, November 3, 2020 1:31 PM

22 SMART FUNCTIONS

This equipment should be installed and operated
with a minimum distance of 20 cm (7.8 inches)
between the antenna and your body.

• THE MANUFACTURER IS NOT RESPONSIBLE FOR
ANY RADIO OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD
VOID THE USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.

Open Source Software Notice
Information

To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained
in this product, please visit http://
opensource.lge.com. In addition to the source
code, all referred license terms, warranty
disclaimers and copyright notices are available for
download.

LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email
request to [e-mail]. This offer is
valid for a period of three years after our last
shipment of this product. This offer is valid to
anyone in receipt of this information.

troubleshooting data to a smartphone using the
LG ThinQ application.

• Launch the LG ThinQ application and select the

Smart Diagnosis

the instructions provided in the LG ThinQ
application.

TM

feature in the menu. Follow

Using Audible Diagnosis to
Diagnose Issues

Follow the instructions below to use the audible
diagnosis method.

• Launch the LG ThinQ application and select the

Smart Diagnosis

the instructions for audible diagnosis provided
in the LG ThinQ application.

TM

feature in the menu. Follow

1 Press the Power button to turn on the

appliance.

• Do not press any other buttons.

2 Place the mouthpiece of your smartphone

close to the c or d logo.

Smart DiagnosisTM Function

This feature is only available on models with the c

d logo.

or
Use this feature to help you diagnose and solve

problems with your appliance.

• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.

• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.

Using LG ThinQ to Diagnose Issues

If you experience a problem with your Wi-Fi
equipped appliance, it can transmit

3 Press and hold the Temp. button for 3

seconds or until the audible tones start. Hold

the smartphone mouthpiece to the logo until
the data transfer is complete.

• Keep the smartphone in place until the data
transfer has finished. Time remaining for
data transfer is displayed.

4 After the data transfer is complete, the

diagnosis will be displayed in the application.

• For best results, do not move the smartphone
while the tones are being transmitted.

WARNING

WARNING

NOTE

us_main.book.book Page 23 Tuesday, November 3, 2020 1:31 PM

MAINTENANCE

23MAINTENANCE

• To reduce the risk of fire, electric shock, or injury
to persons, read this entire owner’s manual,
including the SAFETY INSTRUCTIONS, before
operating this appliance.

• Unplug the appliance before cleaning to avoid
the risk of electric shock. Failure to follow this
warning can cause serious injury, fire, electric
shock, or death.

• Do not use volatile substances (benzene, paint
thinner, alcohol, acetone, etc.), abrasive
cleaners, or detergents with strong chemical
components when cleaning the appliance. Doing
so may cause discoloration or damage to the
appliance, or may cause a fire.

• Certain internal parts are intentionally not
grounded and may present a risk of electric
shock only during servicing. Service personnel ­Do not contact the following parts while the
appliance is energized: pump, valve, motor,
control board.

Regular Cleaning

Care after Wash

After the cycle is finished, wipe the door and the
inside of the door seal to remove any moisture.

• Wipe the body of the washer with a dry cloth to
remove any moisture.

• Leave the door open to dry the drum interior.

• Wipe with a damp cloth.

• Do not touch the surface or the display with
sharp objects.

Periodic Maintenance

• Use a towel or soft cloth to wipe around the
washer door opening and door glass.

• Always remove items from the washer as soon
as the cycle is complete. Leaving damp items in
the washer can cause wrinkling, color transfer,
and odor.

Cleaning the Drum

Over time, residue may build up in the drum,
leading to mildew or a musty odor. Run the Tub
Clean cycle monthly to remove residue and
prevent odor.

• Make sure to run the Tub Clean cycle only when
the drum is empty. Never load laundry while
using this cycle. The laundry may be damaged or
contaminated with cleaning products.

• Run the cycle more often under heavy use
conditions or if odor is already present.

• If mildew or musty smell already exists, run this
cycle once a week for three consecutive weeks.

1 Remove any clothing from the drum.

2 Add cleaning agents.

ENGLISH

• Make sure children and pets do not climb into
the drum. Engage the Control Lock feature if
needed to prevent children from accidentally
starting a wash cycle.

Cleaning the Exterior

Proper care of your washer can extend its life.

Door:

Wash with a damp cloth on the outside and inside
and then dry with a soft cloth.

Exterior:

• Immediately wipe off any spills.

Cleaner Instructions

Drum cleaner Add to main detergent

Lime scale
remover

Liquid chlorine
bleach

Powdered cleaner Pull out liquid detergent cup

Cleaning tablets Place directly into the washer

• For other drum cleaning products, follow
the cleaner manufacturer’s instructions and
recommendations.

compartment of detergent
dispenser

Add to bleach compartment
of detergent dispenser.

before adding to main
detergent compartment

drum.

WARNING

NOTE

WARNING

us_main.book.book Page 24 Tuesday, November 3, 2020 1:31 PM

24 MAINTENANCE

• Do not exceed the maximum fill line when
adding bleach or powdered cleaners.
Powdered cleaners may remain in the drum
after cleaning.

3 Close the door and press the Power button.

4 Select the Tub Clean cycle and press the

Start/Pause button to begin the cycle.

5 After the cycle ends, open the door and allow

the drum interior to dry completely.

• Make sure children and pets do not climb into
the drum. Engage the Control Lock feature if
needed to prevent children from accidentally
starting a wash cycle.

• If you use a descaler or drum cleaner during the
Tub Clean cycle, use the Rinse+Spin option to
rinse the washer drum before running your next
wash cycle.

Leaving the Door Open

After you finish using the washer, leave the door
open overnight to allow air to circulate and dry the
drum. This helps prevent odors.

Cleaning the Dispenser Drawer

Leaving detergent in the detergent dispenser
drawer for an extended period of time or using the
washer for a long period of time may cause the
build-up of residue in the detergent dispenser
drawer. Remove and clean the detergent
dispenser drawer once or twice a month.

• Do not spray water inside the washer. Doing so
may cause fire or electric shock.

1 Turn off the washer, and unplug the power

cord.

2 Pull the drawer straight out until it stops.

3 Press down hard on the disengage button a

and pull the drawer completely out.

Automatic Alert for Tub Clean

When the power is on and the tcL message blinks
on the display, it means the washer drum needs
cleaning. Use the Tub Clean cycle to clean the
washer drum. The frequency of the automatic
alert’s appearance depends on how often the
washer is used. However, the message will
generally appear every one to two months.

Removing Mineral Buildup

In areas with hard water, mineral scale can form
on internal components of the washer. Periodically
clean the mineral buildup on the internal
components to extend the lifespan of the washer.
Use of a water softener is recommended in areas
with hard water.

• Use a descaler to remove visible mineral buildup
on the washer drum.

• After descaling, always run the Tub Clean cycle
before washing clothing.

• Mineral scale and other spots may be removed
from the stainless steel drum using a soft cloth
soaked in stainless steel cleaner.

• Do not use steel wool or abrasive cleaners.

4 Remove the inserts from the drawer.

5 Clean the inserts and drawer with warm

water.

• Use a soft cloth or brush to clean and to
remove any residue.

• Do not use soap when cleaning the drawer
and inserts.

6 Wipe off any moisture with a dry towel or

cloth after cleaning.

7 To clean the drawer opening, use a small,

non-metal brush to clean the recess. Remove
all residue from the upper and lower parts of
the recess.

CAUTION

WARNING

CAUTION

NOTE

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8 Replace the drawer.

25MAINTENANCE

• Do not use the washer without the inlet filters.
Doing so will cause leaks and malfunction.

• If you use the washer in an area with hard water,
the inlet filter may clog due to lime buildup and
require more frequent cleaning.

1 Turn off the washer, and unplug the power

cord.

ENGLISH

Cleaning the Door Seal

Clean the door seal once a month to prevent
build-up of dirt.

• Cleaning the door seal with undiluted bleach
may cause malfunction of the door seal and
washer parts. You must add water to the bleach
before using it.

1 Wear rubber gloves and protective goggles.

2 Dilute 3/4 cup (177 mL) of liquid chlorine

bleach in 1 gallon (3.8 L) of water.

3 Wipe around the door seal.

• Soak a sponge or a soft cloth in this diluted
solution and wipe all around the door seal.

4 Wipe up any moisture with a dry towel or

cloth after cleaning.

2 Turn off hot and cold water faucets.

3 Unscrew the hot and cold water hoses from

the back of the washer.

4 Remove the filters from the water valves

carefully.

• Use pliers to pull out the filters from the
water valves.

5 Remove foreign objects and soak the filters in

white vinegar or a lime scale remover.

• If using a lime scale remover, follow the
manufacturer’s instructions. Be careful not
to damage the filters while cleaning them.

5 Leave the door open to allow the door seal to

dry completely.

Cleaning the Water Inlet Filters

If the washer does not fill properly, an error
message will appear on the display. The inlet valve
filter screens could be clogged by hard water scale,
sediment in the water supply, or other debris.

• The inlet screens protect the delicate parts of the
inlet valve from being damaged by particles that
could enter the valves with the water supply.
Operating the washer with these filters removed
could cause a valve to open continuously,
resulting in flooding and/or property damage.

6 Rinse filters thoroughly and press them back

into place.

7 Flush then reattach the water hoses.

• Before reattaching the water inlet hoses,
flush them by running several gallons of
water through them into a bucket or drain,
preferably with the faucets wide open for
maximum flow.

•An IE error message may blink on the display
when the water pressure is low or an inlet filter
is clogged with dirt. Clean the inlet filter.

WARNING

NOTE

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26 MAINTENANCE

Cleaning the Drain Pump Filter

The washer fails to drain if the drain pump filter is
clogged. Periodically clean the drain filter to
prevent clogging with foreign objects.

• Opening the drain filter will result in water
overflowing if there is water in the drum. Use a
bucket if the drum is not completely drained
before you open the drain filter.

• Using the washer without the drain filter or with
an incorrectly assembled drain filter may cause
leaks or malfunction of the washer.

1 Turn off the washer, and unplug the power

cord.

2 Open the drain pump filter cover.

5 Clean the pump filter and opening.

3 Drain any remaining water.

• Unclip the drain hose and remove the plug
from the drain hose to drain the remaining
water.

4 Remove the pump filter.

• Twist the pump filter counterclockwise to
remove.

6 Reassemble the plug onto the drain hose and

reclip the drain hose.

7 Insert the drain pump filter and twist it

clockwise.

8 Close the drain pump filter cover.

•An OE message blinks on the display when the
drain pump filter is clogged with dirt. Clean the
drain pump filter.

NOTE

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27MAINTENANCE

Care in Cold Climates

Storing the Washer

If the washer will not be used for an extended
period of time and is in an area that could be
exposed to freezing temperatures, follow these
steps to protect the washer from damage.

• Make sure the drum is empty before following
these steps.

1 Turn off the washer, and unplug the power

cord.

2 Turn off the water faucets.

3 Disconnect the water inlet hoses. Drain any

water from the hoses.

9 Dry the drum interior with a soft cloth, and

close the door.

10 Store the washer in an upright position.

11 Remove the inserts from the dispenser. Drain

any water in the compartments and let them
dry.

12 To remove the antifreeze from the washer

after storage, run the Rinse+Spin cycle using
detergent.

• Do not add laundry to this cycle.

When the Water Inlet Hoses are
Frozen

1 Turn off the washer, and unplug the power

cord.

2 Turn off the faucets connected to the water

inlet hoses.

ENGLISH

4 Plug the power cord into a properly grounded

electrical outlet.

5 Add 1 gallon of nontoxic recreational vehicle

(RV) antifreeze to the empty drum and close
the door.

• Never use automotive antifreeze.

6 Turn on the washer and press the Spin

button.

7 Press the Start/Pause button to start the

drain pump for 1 minute.

• This will expel some of the antifreeze,
leaving enough to protect the washer from
damage.

8 Turn off the washer and unplug the power

cord.

3 Pour hot water on the frozen faucets to thaw

the water inlet hoses and remove the water
inlet hoses.

4 Immerse the water inlet hoses in hot water to

thaw them.

5 Reconnect the water inlet hoses to the water

inlets of the washer and to the faucets.

•See Connecting the Water Inlet Hoses for
details.

6 Turn on the faucets.

7 Press the Power button to turn on the

washer.

8 Press the Spin button to operate spin only

cycle for draining and spinning.

9 Press the Start/Pause button.

us_main.book.book Page 28 Tuesday, November 3, 2020 1:31 PM

28 MAINTENANCE

When the Drain Hose is Frozen

1 Pour hot water in the washer drum and close

the door.

2 Wait for 1 - 2 hours.

3 Press the Power button.

4 Press the Spin button to operate spin only

cycle for draining and spinning.

5 Press the Start/Pause button to make sure

the water drains.