Prewash, Stain Cycle, Quick Cycle, Extra Rinse, Rinse+Spin, Delay Wash
CUSTOM PROGRAMIncorporated
WATER CIRCULATIONIncorporated
-
OPERATIONAL WATER PRESSURE4.5-145 psi (30-1000 kPa)
CONTROL TYPEElectronic
WASH CAPACITY3.22 cu.ft (3.72 cu.ft.IEC)
DIMENSIONS27”(W) X 29
-
1
/
2
”(D) X 42
-
3
/
4
”(H), 49
-
4
/
5
”(D, door open)
DELAY WASHup to 19 hoursup to 12 hoursup to 9 hours
DOOR SWITCH TYPEPTC + Solenoid
WATER LEVEL7 steps (by sensor)
LAUNDRY LOAD SENSINGIncorporated
ERROR DIAGNOSISIncorporated
AUTO POWER OFFIncorporated
CHILD LOCKIncorporated
ELECTRIC
POWER
CONSUMPTION
REVOLUTION
SPEED
Page 4
4
2. FEATURES & TECHNICAL EXPLANATION
2-1.FEATURES
Direct Drive System
The advanced Brushless DC motor directly drives the drum
without belt and pulley.
Tilted Drum and Extra Large Door Opening
The tilted drum and extra large door opening make it possible
to load and unload easily.
Water Circulation
(WM2411HW, WM2011HS, WM2011HW,
WM2432HW, WM2032HS, WM2032HW)
Spray detergent solution and water onto the load repeatedly.
Clothes are soaked more quickly and thoroughly during the wash cycle.
Detergent suds are eliminated more easily by the water shower
during rinse cycle. The water circulation system uses both
water and detergent more efficiently.
RollerJets
(WM2411HW, WM2011HS, WM2011HW,
WM2432HW, WM2032HS, WM2032HW)
The washing ball enhances wash performance and reduces
damage to clothing.
The jets spray and help tumble clothes to enhance
washing performance while maintaining fabric care.
Built-in Heater
(WM2411HW, WM2011HS, WM2011HW,
WM2432HW, WM2032HS, WM2032HW)
The internal heater automatically heats the water to the optimum
temperature on selected cycles.
Child Lock
The Child lock feature prevents children from pressing any buttons
to change the settings during operation.
Page 5
5
2-2.FUZZY LOGIC WASHING TIME OPTIMIZATION
To get the best washing performance, optimal time is determined by the water temperature,
the selected washing temperature, and the size of the load.
2-3.WATER LEVEL CONTROL
This model incorporates a pressure sensor which can sense the water level in the tub.
The water supply is stopped when the water level reaches the preset level, the washing
program then proceeds.
Spinning does not proceed until the water in the tub drains to a certain level.
2-4.DOOR CONTROL
The door can be opened by pulling the door handle whenever washer is not in operation.
When the cycle is completed, the DOOR LOCKED light will turn off.
If a power failure has occurred while in operation, the door will lock for 5 minutes.
Clicking sounds can be heard when the door is locked / unlocked.
FUZZY
LOGIC
load
size
selected
washing
temperature
water
temperature
washing time
rinsing time
spin rhythm, time
the best
washing
performance
SENSING
PROCESSING
DETERMINA TION
EFFECT
Page 6
6
3. PARTS IDENTIFICATION
ACCESSORIES
• If the supply cord is
damaged, it must be
replaced by the
manufacturer or its
authorized service
technician in order to
avoid a hazard.
Page 7
7
Before servicing, ask the customer what the trouble is.
Check the setup (power supply is 120V AC, remove the transit bolts....).
Check with the troubleshooting guide.
Plan your service method by referring to the disassembly instructions.
Service the unit.
After servicing, operate the appliance to see whether it functions correctly.
STANDARD INSTALLATION
The appliance should be installed as follows:
REMOVE THE TRANSIT INSTALL THE APPLIANCEADJUST THE
BOL TS
ON A FLA T AND FIRM SURFACE
LEVELING
Remove the transit boltsTurn the leveling feet to adjust
(4 EA:
) with the supplied wrench. the appliance horizontally .
Keep the transit bolts and
spanner for future use.
Insert the 4 caps
(provided) into the hole.
The appliance goes up by
rotating the feet clockwise.
The appliance come down by
rotating the feet counterclockwise.
4. INSTALLATION
Page 8
8
HOW TO CONNECT THE INLET HOSE
Verify that the rubber washer is inside of the
valve connector.
Connect the inlet hose firmly to prevent leaks.
CONNECT THE DRAIN HOSE
CONNECT POWER PLUG
The end of the drain hose should be placed less than 96”from the floor.
Connect the power plug to the wall outlet.
Avoid connecting several electric devices, as
doing so may cause a fire.
Make sure that the hose is not twisted.
Avoid submerging the end of the hose.
Page 9
9
TEST OPERA TION
Connect the power plug to
the outlet.
Connect the inlet hose.
Press the POWER button twice
to restart.
Press the SPIN SPEED button.
Press the ST AR T / PAUSE button.
Check the drain and spin
functions.
Listen for clicking sounds to
determine if the door is
unlocking.
Listen for clicking sounds to
determine if the door has
locked.
If SVC is required, remove the
remaining water in the tub, by
pulling out the drain plug.
Preparation for Press the POWER button.Press
the
Start/Pause
washing.button.
Press the WASH / RINSE button Make sure that the drum rotates Verify that if water is supplied
and the present temperature will
clockwise and counterclockwise.
through the detergent dispenser.
be displayed.
Check the water heatingCheck the automatic Check the water supply.
function.reversing rotation of the
drum.
Check the drain and spin
Press the
Water removal
functions.
ST AR T / PAUSE button.
Page 10
10
5. OPERATION
• Use this button to turn the power
On / Off.
• Rotate the Cycle selectorknob to select the cycle
designed for different
types of fabric and soil
levels.
•
Allows you to store a customized wash cycle for future use.
• To create a Custom Program :
1) Select a cycle.
2) Select the other desired Wash / Rinse Temp., Spin Speed, Soil Level.
3) Select the desired Options.
4) Press and hold the Custom Program button for 3 seconds (2 beep sounds).
5) Press the Start / Pause button.
The Custom Program is now stored for future use.
• To reuse the program, select Custom Program and press Start / Pause.
• Lights whenever the door is locked.
• The door can be unlocked by pressing
the Start / Pause button to stop the
washer.
• Choose High / Low /
• Select a water temperature based on
load you are washing.
• To change the spin speed, select the
Spin Speed button until the desired s
displayed.
• To change the soil level, select the So
button until the desired setting is disp
Page 11
11
• Use this option to prevent
unwanted use of the washer.
Press and hold Quick Cycle and
Delay Wash button for 3 seconds
to lock / unlock control.
• When Child lock is set, “ ” blinks
and all buttons are disabled but
the Power button. You can
thereby lock the washer while
it is operating.
• Prewash: Use this option for loads that need pretreatment.
It adds 16 minutes prewash and drain.
• Stain Cycle : Adds time to the wash and rinse cycles for
better stain removal. Automatically provides a
rinse.
• Quick Cycle : The Quick cycle offers a quick cycle time.
• Extra Rinse : This option provides an additional rinse cycle.
• Rinse+Spin : Use this option to rinse and then spin.
• Delay Wash : Allows the start of any cycle to be delayed for
1~19(12, 9) hours.
• Use this button to Start /
Stop the washer.
on the type of
he
isplayed.
• These lights show elapsed time of the
selected cycle.
• This display shows :
a) the estimated time remaining in the cycle when
Be careful of electric shock when disconnecting parts for while troubleshooting.
The voltage of each terminal is 120V AC and DC when the unit is plugged in.
7-2. QC TEST MODE.
The washer must be empty and the controls must be in the off state.
¤¤
Á
Press the SPIN SPEED and SOIL LEVEL buttons simultaneously.
¤¤ŁŁ
Press the Power button, while the above condition. Then buzzer sound twice.
¤¤ØØ
In order to advance to the next step of test mode, press the START / PAUSE button once.
7-3. HOW TO CHECK THE WATER LEVEL FREQUENCY
Press the
SPIN SPEED and SOIL LEVEL button simultaneously.
So, for example a display indicating 241 : a Water level frequency of 241 x.1 kHz
= 24.1 kHz
The digits indicate the water level frequency ( x.1 kHz ).
Check PointDisplay Status
NoneTurns on all lamps and locks the door.
1 timeTumble clockwise.rpm (40~50)
2 timesLow speed Spin.rpm
3 timesHigh speed Spin.rpm
4 timesInlet valve for prewash turns on.Water level frequency (25~65)
5 timesInlet valve for main wash turns on.Water level frequency (25~65)
6 timesInlet valve for hot water turns on.Water level frequency (25~65)
7 timesInlet valve for softener turns on.Water level frequency (25~65)
8 timesInlet valve for bleach turns on.Water level frequency (25~65)
9 timesTumble counterclockwise.rpm (40~50)
If you press the ST AR T/PAUSE button when an error is displayed, any error except will
disappear and the machine will go into the pause status.
In case of if the error is not resolved within 20 sec., or the in case of other errors,
if the error is not resolved within 4 min., power will be turned off automatically and the error code will
blink. But in the case of
, power will not be turned off.
ERROR SYMPTOMCAUSE
WATER INLET
ERROR
• Correct water level (2 level) is not reached within 8 minutes
after water is supplied or it does not reach the preset water
level within 25 minutes.
• The load is too small.
• The appliance is tilted.
• Laundry is gathered to one side.
• Non distributable things are put into the drum.
1
2
IMBALANCE
ERROR
• Not fully drained within 10 minutes.
3
DRAIN
ERROR
• Water is overflowing (over 8 level).
¡ If is displayed, the drain pump will operate to
the drain water automatically.
4
OVER FLOW
ERROR
• The SENSOR SWITCH ASSEMBLY is out of order.
5
PRESSURE
SENSOR
ERROR
• Door not all the way closed.
• Loose electrical connections at Door switch and
PWB Assembly.
• The DOOR SWITCH ASSEMBLY is out of order.
6
DOOR OPEN
ERROR
• The THERMISTOR is out order.
7
HEATING
ERROR
Page 17
17
ERROR SYMPTOMCAUSE
OVER
CURRENT
ERROR
•
MAIN PWB
ASSEMBLY is out of order.
•
Winding in the STATOR ASSEMBLY is short-circuited.
• The connector (3-pin, male, white) in the MOTOR
HARNESS is not connected to the connector
(3-pin, female, white) of STATOR ASSEMBLY.
• The electric contact between the connectors
(3-pin, male, white) in the MOTOR HARNESS
and 4-pin, female, white connector in the MAIN PWB
ASSEMBLY
is bad or unstable.
• The MOTOR HARNESS between the STATOR
ASSEMBLY and MAIN PWB ASSEMBLY is cut (open
circuited).
• The hall sensor is out of order/defective.
8
9
LOCKED
MOTOR
ERROR
• Loose Ball Sensor Connector.
• Ball Sensor is out of order.
¡ Displayed only when the START / PAUSE button is first
pressed in the QC Test Mode.
10
BALL SENSOR
ERROR
•
The washer experienced a power failure.
12
POWER
FAILURE
• EEPROM is out of order.
¡ Displayed only when the START / PAUSE button is first
pressed in the QC Test Mode.
11
EEPROM
ERROR
Page 18
18
8-1.DIAGNOSIS AND SOLUTION FOR ABNORMAL OPERA TION
8. ERROR DIAGNOSIS AND CHECK LIST
SYMPTOMGUIDE FOR SERVICE CALL
No power
Water inlet trouble
Is the power plug connected firmly to
120V AC outlet?
Power failure? or Breaker opened?
Is the outlet controlled by a switch?
Visit to service.
Is displayed?
Is the tap opened?
Is the tap frozen?
Is the water supply shut-off?
Is filter in the inlet valve clogged with
foreign material?
Visit to service.
Clean the filter of
inlet valve
YES
NO
YES
YES
NO
NO
NO
YES
Page 19
19
SYMPTOMGUIDE FOR SERVICE CALL
Door error
Drain trouble
Was the load too large?
Visit to service.
Visit to service.
Page 20
20
SYMPTOM GUIDE FOR SERVICE CALL
Suds overflow from the
appliance.
(In this condition, wash and
spin do not operate normally)
No softening effect
Is a low-sudsing detergent used?
Is the proper amount of detergent used
as recommended?
Recommend to reduce the amount
of detergent.
Is softener put in the correct compartment of
the dispenser?
Is the softener cap clogged?
Explain proper use of softener.
Clean the softener compartment
Visit to service.
LOW-SUDSING
This appliance has an automatic suds sensing function which
prevents overflow.
When excessive suds are sensed, the suds removing
implementations such as drain, water input, pause will operate,
without rotating the drum.
YES
YES
Compartmentforsoftener
YES
YES
Page 21
NO
YES
YES
YES
YES
NO
NO
NO
NO
YES
Is the supplied voltage 120V AC?
Is the voltage between the 2 FILTER ASSEMBLY
connectors 120V AC?
Is the LED(1) on?
Are the connectors(2) on the PWB loose?
Is wire of the DISPLAY PWB ASSEMBLY
broken?
Replace DISPLAY PWB ASSEMBLY
or repair wire.
Check the fuse or reset
the circuit breaker.
Replace the FILTER
ASSEMBLY (CIRC).
Replace MAIN PWB
ASSEMBLY.
Reconnect.
Replace the MAIN PWB
ASSEMBLY.
NO POWER
21
8-2.FAULT DIAGNOSIS AND TROUBLESHOOTING
1. Be careful of electric shock if disconnecting parts while troubleshooting.
2. First of all, check the connection of each electrical terminal with the wiring diagram.
3. If you replace the MAIN PWB ASSEMBLY, reinsert the connectors correctly.
CAUTION
Connector
Page 22
NO
YES
NO
NO
YES
NO
YES
YES
NO
NO
YES
YES
YES
NO
NO
NO
YES
22
Is water supply shut-off?
Is the tap opened?
When you press both SPIN SPEED button and
SOIL LEVEL button simultaneously , is the water
level frequency below 246?
Is the inlet valve filter clogged?
Is resistance between each terminal of INLET
V ALVE ASSEMBLY 0.8-1.2
kΩ
?
Verify the voltage of the inlet valve connector is
120V AC.
(Refer to 7-2 QC TEST MODE)
Is water supplied?
Are receptacles correctly connected to the
terminals of the INLET V ALVE ASSEMBLY?
Has detergent been put in the correct compartment
of the dispenser?
Is the detergent caked or hardened?
Open the tap.
Check the
AIR CHAMBER
and the tube (clogged).
Clean the filter.
Replace the INLET V ALVE
ASSEMBL Y.
Check electrical connection.
Replace the MAIN PWB
ASSEMBL Y.
Refer to
NO WATER SUPPLY
Check the wiring.
Put the detergent in the
correct place.
Clean the dispenser.
NO WATER SUPPLY
DETERGENT DOES NOT FLOW IN
Page 23
23
ABNORMAL SOUND
SOFTENER / BLEACH DOES NOT FLOW IN
Secure the bolt.
Replace the ST ATOR
ASSEMBL Y or ROTOR
ASSEMBL Y.
Refer to
NO WATER SUPPLY
Check the wiring on the
dispenser.
Put it in the correct
compartment.
Clean the Cap and
Container.
Is the motor bolt loosened?
Is there friction noise coming from the motor?
Is water supplied?
Are the plugs correctly connected to the terminals of
the INLET V ALVE ASSEMBLY?
Is softener / bleach put in the correct compartment of
the drawer?
Is the softener / bleach cap clogged?
Page 24
24
NO
YES
YES
YES
YES
NO
NO
NO
NO
YES
YES
NO
Replace the
SENSOR SWITCH
ASSEMBL Y.
Replace the MAIN PWB
ASSEMBL Y.
Repair the DRAIN HOSE
ASSEMBL Y.
Remove foreign material.
Reconnect or repair the
connector
Replace the DRAIN
PUMP ASSEMBL Y.
Replace the MAIN PWB
ASSEMBL Y.
When
pressing SPIN SPEED and SOIL LEVEL at the
same time after draining, is the water level frequency
255?
When pressing
SPIN SPEED and SOIL LEVEL
buttons
at the same time while wash, is the water level
frequency between 230 - 243 ?
Check the voltage between two pins while pressing
the POWER button. Is the voltage 120V AC?
Is the drain hose twisted or frozen?
Is the impeller of the drain pump clogged?
Is the connector disconnected, disassembled?
Is the coil of the drain pump too high or low?
(resistance of coil is 10-20Ω)
When checking voltage between connectors during
spin, is the voltage 120V AC as in the figure?
HEATING WITHOUT WATER
DRAIN MALFUNCTIONING
Page 25
25
Push the THERMISTOR
tightly to the rubber.
When checking the THERMISTOR on the tub,
is the THERMISTOR loose?
HEATING CONTINUOUSLY ABOVE
THE SETTING WATER TEMPERATURE
WASH HEATER TROUBLE
Page 26
YES
YES
YES
YES
YES
NO
NO
NO
NO
NO
HoseConnector(White)
Connector
Connector
Hose
WILL NOT CIRCULATE WATER
Is the impeller of the drain pump clogged?
Are the Hose Connector and/or Hose clogged?
Is the connector disconnected, disassembled?
Is the coil of the right side of drain pump open
or short circuited? (Coil R is 18-30Ω)
When checking voltage between the
connectors during spin, is the voltage 120V AC,
as the figure?
Remove foreign material.
Remove foreign material.
Reconnect or repair
the connector.
Replace PUMP MOTOR
ASSEMBLY.
Replace the MAIN PWB
ASSEMBLY.
26
Page 27
27
SPIN TROUBLE
Check the SENSOR SWITCH
ASSEMBLY or HOSE (Pressure).
If the problem is on the
SENSOR
SWITCH ASSEMBLY or the
HOSE, replace the SENSOR
SWITCH ASSEMBLY or the
HOSE.
Normal
Correct the connection.
Replace the STATOR
ASSEMBLY
Check during spin if the frequency of the water
level is 248 or more.
Press the ST ART / P AUSE button 2 times in QC
Test mode, is the drum spinning at low speed?
Is it disconnected, or disassembled?
[Red:3pin (1), NA:4pin (2)]
Check the motor connector, Is the resistance of
the terminal the same as the figure?
MOTOR TERMINAL
Resistance of terminal:
¥L-¥M/ ¥M-¥N/ ¥N-¥L About 5Ω 15Ω
Replace the MAIN PWB ASSEMBLY
Does the spring of Latch Hook actuate?
Is there clicking sound once or twice when the
START/PAUSE button is pressed to start the cycle?
Is DOOR SWITCH ASSEMBLY broken?
Replace Door Assembly.
Check the DOOR SWITCH
ASSEMBLY Connector and
MAIN PWB ASSEMBLY
(Red 4 pin and white 4 pin
connector (1)).
Replace the DOOR
SWITCH ASSEMBLY.
¥N¥M¥L
Page 28
28
1.
Unscrew 7 screws on the Rear Frame.
2.
Disassemble the Rear Frame.
3.
Pull the Control panel forward.
4.
Disconnect connectors.
5.
Unscrew 5 screws.
6.
Disassemble the controller assembly.
1.
Open the Lid.
2.
Unscrew 4 screws.
3.
Disassemble the Lid Assembly.
4.
Pull down the Dispenser by pushing hooks.
5.
Put a hand into the dispenser hole
and hold the top plate.
6.
Push backward using an opener
and lift the top plate.
9. DISASSEMBLY INSTRUCTIONS
ƒR
Disassemble and repair the unit only after pulling out power plug from the outlet.
¡
Do first left side (¥L).
LID
Page 29
29
1.
Disassemble the 5 hose clamps.
2.
Release the 5 hoses.
3.
Unscrew the nut at the lower
part of the dispenser.
4.
Unscrew the 4 screws on the holder.
5.
Disassemble the 5 connectors from the valves.
1.
Unscrew the screw from the top plate.
2.
Unplug the 2 connectors.
¡
Wire color : ¥LWH-BK ¥MOR-BK
¥N
WH-BK ¥OGY-BK
¥P
BL-BK
Page 30
30
1.
Unscrew the 2 screws from upper side of the
cabinet cover.
2.
Unscrew the screw from filter cover.
3.
Put a flat (–) screwdriver into the both sides of
the filter cover, and pull it out.
4.
Unscrew the 2 screws from the lower side of the
cabinet cover.
Page 31
31
Clamp Assembly
5.
Open the door.
6.
Disassemble the clamp assembly using
a flat (–) screwdriver.
7.
Separate the clamp assembly from cabinet
cover.
8.
Tilt the cabinet cover.
9.
Disconnect the door switch connector.
10.
Lift and separate the cabinet cover.
11.
Disassemble the clamp assembly using
a flat (–) screwdriver.
12.
Disasemble the Gasket.
Page 32
32
1.
Open the door.
2.
Unscrew the 7 screws from the hinge cover.
3.
Put a flat (–) screwdriver into the opening of the
hinge, and pull out the hinge cover.
4.
Unscrew the screws from the door.
5.
Disassemble the door upward / downward.
1.
Open the door.
2.
Disassemble the clamp assembly.
3.
Unscrew the 2 screws from cabinet cover.
¡
Be careful ! The door is heavy.
Page 33
33
1.
Disassemble the cabinet cover.
2.
Separate the pump hose, the bellows
and the circulation hose assembly from the
pump assembly.
3.
Disassemble the pump assembly in arrow
direction.
1.
Disassemble the cabinet cover.
2.
Separate 2 connectors from the heater.
3.
Loose the nut and pull out the heater.
1.
Disassemble the cabinet cover.
2.
Unplug the white connector from the thermistor.
3.
Pull it out by holding the bracket of thermistor.
¡
CAUTION
• When assembling the heater, insert the heater
into heater clip on the bottom of the tub.
• Tighten the fastening nut so the heater
is secure.
Page 34
34
1.
Disassemble the cabinet cover.
2.
Separate the heater from the tub.
3.
Remove any foreign objects (wire, coin, etc.) by
inserting a long bar in the opening.
1.
Unscrew the 4 screws from the back cover.
2.
Unscrew the single screw from the lower-right
side of the cabinet.
3.
Disconnect the connector from PWB Harness.
Page 35
35
1.
Disassemble the back cover.
2.
Loosen the bolt.
3.
Pull out the Rotor.
4.
Unscrew the 2 screws from the tub bracket.
5.
Loosen the 6 bolts on the stator.
6.
Unplug the 2 connectors from the stator.
1.
Disassemble the damper hinges from the tub
and base.
2.
Separate the dampers.
Page 36
36
10-1. CABINET & CONTROL PANEL ASSEMBL Y
10. EXPLODED VIEW
A160
A125
A105
F215
A495
A490
A303
Page 37
37
K344K345
K123
K115
K111
K340
F315
F463
K125
K343
K121
K101
K122
F141K105
F463
F464
10-2.
DRUM & TUB ASSEMBLY
Page 38
38
F300
F160
F170
F120
A275
HOT (BLUE)
A276
COLD (RED)
F430
F435
F431
F440
F436
F432
F302
F301
10-3.
DISPENSER ASSEMBLY
Page 39
REPLACEMENT PARTS LIST
CAUTION : Before replacing any part of these components
Read carefully the safety precautions in this manual