LG US996 User Guide

ENGLISH

MFL69650601 (1.0) www.lg.com

USER GUIDE

LG-US996

1

About this user guide

Thank you for choosing this LG product. Please carefully read this user
guide before using the device for the first time to ensure safe and proper
use.

Ţ Always use genuine LG accessories. The supplied items are designed

only for this device and may not be compatible with other devices.

Ţ This device is not suitable for people who have a visual impairment due

to the touchscreen keyboard.

Ţ Descriptions are based on the device default settings.
Ţ Default apps on the device are subject to updates, and support for

these apps may be withdrawn without prior notice. If you have any
questions about an app provided with the device, please contact an
LG Service Center. For user-installed apps, please contact the relevant
service provider.

Ţ Modifying the device’s operating system or installing software from

unofficial sources may damage the device and lead to data corruption
or data loss. Such actions will violate your LG licence agreement and
void your warranty.

Ţ Some content and illustrations may differ from your device, depending

on the area, service provider, software version, or OS version, and are
subject to change without prior notice.

Ţ Software, audio, wallpaper, images, and other media supplied with

your device are licenced for limited use. If you extract and use these
materials for commercial or other purposes, you may be infringing
copyright laws. As a user, you are fully responsible for the illegal use of
media.

Ţ Additional charges may incur for data services, such as messaging,

uploading,downloading, auto-syncing and location services. To void
additional charges, select a data plan suitable to your needs. Contact
your service provider to obtain additional details.

ENGLISH

2About this user guide

Instructional notices

WARNING: Situations that could cause injury to the user and third

parties.

CAUTION: Situations that may cause minor injury or damage to the

device.

NOTE: Notices or additional information.

3

Table of co ntents

01

Custom-designed
Features

6 Second screen

8 Signature Wallpaper

9 Video recording features

11 Audio recording features

14 Multi-tasking feature

15 Fingerprint recognition

19 quick share

20 Quick Help

02

Basic Functions

22 Product components and

accessories

23 Parts overview

25 Tu rn i n g t he p o wer on or off

26 Installing the SIM card

27 Inserting the memory card

28 Removing the memory card

28 Battery

32 To u c h s c r een

35 Home screen

42 Screen lock

45 Memory card encryption

46 Ta ki n g s cr eenshots

47 Entering text

52 Content sharing

54 Do not disturb

4Ta bl e o f c o nt e nt s

03

Useful Apps

56 Installing and uninstalling apps

57 Uninstalled apps

58 Phone

62 Messaging

63 Camera

81 Gallery

84 Music

85 Email

86 Calendar

88 QuickMemo+

90 Calculator

90 Clock

91 Downloads

91 File Manager

92 Contacts

94 LG Health

95 QuickRemote

97 LG SmartWorld

97 Ta sk s

98 LG Friends Manager

98 LG Backup

99 Evernote

99 Facebook

99 Instagram

99 Chrome

100 Google apps

101 In Apps

04

Phone Settings

103 Settings

103 Networks

116 Sound & notification

117 Display

118 General

05

Appendix

129 LG Bridge

130 Phone software update

132 FAQ

135 Anti-Theft Guide

136 More information

06

For Your Safety

07

LIMITED WARRANTY
STATEMENT

Custom-designed
Features

01

Custom-designed Features 6

Second screen

Second screen overview

Second screen lets you open apps and see urgent info without searching
for it on the main screen. Customize the screen with apps and info you
need.

Yo u ca n se t i t to b e e na bl ed w h en t he sc re en i s o n an d of f.

Using the device with the main screen off

You can view the current time, date or notifications without turning on
the device, and launch functions such as Quick Tools, music player and
more.

1

Ta p Settings Display Second screen Show when main
screen off.

2

Configure the options as desired.

Display date and time Start Quick tools Start Music player

Custom-designed Features 7

Expandable notifications

When a notification comes in, tap the expandable view icon to view the
notification.

Second screen

Expandable view icon

Direct reply

When you receive a notification, you can reply to the recipient from the
Second screen without closing the current app.

When the notification comes in on the Second screen, tap the arrow icon,
tap REPLY, then reply to the recipient.

Custom-designed Features 8

Signature Wallpaper

You can create a personalized lock screen wallpaper by using the first
letter of your signature from the Second screen.

1

Ta p Settings Display Lock screen Wallpaper Signature
Wallpaper, then tap

.

2

Enter your signature and tap SAVE to save the setting.

Ţ The first letter of your signature is displayed on the locked screen.

3

Ta p SET WALLPAPER to set the wallpaper.

Ţ Ta p Settings Display Lock screen Select screen lock, and

select a screen lock method.

Ţ This feature is disabled if the screen lock is set to None.

Customizing the Signature Wallpaper Signature wallpaper on the lock screen

Custom-designed Features 9

Video recording features

Wide-angle camera

You can take photos or record videos with a wider range than your actual
field of vision by using the wide-angle on the front and rear camera.

Launch the Camera app, then tap

/ or / to switch

between the standard and wide-angle cameras.

Front camera

Standard angle icon Wide-angle icon

Rear camera

Standard angle icon Wide-angle icon

Ţ See

Starting the camera

for details.

Custom-designed Features 10

Steady recording

You can use the Steady recording feature to minimize motion blur while
recording a video.

Launch the Camera app, then tap AUTO (

A

) or MANUAL ( )

Steady recording

.

Ţ See

Starting the camera

for details.

Ţ This feature is unavailable in the following cases:

- Video size limitation: Resolution is set as UHD 16:9.

- FPS limitation: FPS is set as 1 FPS, 2 FPS, or 60 FPS.

Trac ki ng fo cus whil e us ing the came ra

You can track and maintain focus on an object while taking photos or
recording videos.

1

Launch the Camera app, then tap Tr ac ki ng f o cu s.

2

Before recording a video or taking a photo, lightly tap the screen to
select an object to focus on.

3

Ta ke th e p h ot o o r st a rt re c or di n g y o ur vi d eo .

Custom-designed Features 11

Ţ See

Starting the camera

for details.

Ţ To u s e t h i s f e a t u r e , s e l e c t t h e s t a n d a r d c a m e r a (

) for taking photos

or recording videos.

Ţ This feature is unavailable when you use the front camera or the wide-

angle camera.

Ţ This feature is unavailable in the following cases:

- Video size limitation: Resolution is set as UHD 16:9.

- FPS limitation: FPS is set as 60 FPS.

Audio recording features

HD Audio Recorder overview

Yo u ca n co nf ig u re t he audio settings manually so that you can record
audio based on the settings optimized for the selected mode.

Recording modes

You can record a highly defined audio file by selecting and configuring the
audio mode to suit the recording environment.

Ta p

HD Audio Recorder.

Custom-designed Features 12

CUSTOM

Yo u ca n pe rs on a li ze t he s e tt in gs to r ec ord au di o.

CONCERT

Yo u ca n re co rd a ud io in a c on ce r t or o th er mu si c ev en t s.

NORMAL

Yo u ca n re co rd a ud io wi th ou t e xt ra s et ti n gs .

Studio mode

With Studio mode, you can play an audio file and record your voice at
the same time, create a chord by recording your voice multiple times, and
record your comments over the original audio file of the presenter or
speaker.

1

Ta p HD Audio Recorder.

2

On the Second screen, select CUSTOM.

3

Insert your earphones and tap .

4

Select an audio file to use as background music.

5

Ta p to record voice.

6

Ta p to save the recorded file.

Ţ Background music can only be played through earphones. Make sure to

plug in earphones before using this feature.

Custom-designed Features 13

Other useful features on the HD Audio
Recorder app

GAIN

You can adjust the sensitivity of the sound recorded by the microphone.
The higher the GAIN value is set, the more sensitively the sound is

recorded.

LCF (Low Cut Filter)

You can filter any low-pitched noises such as the low hum of the air
conditioner.

The higher the LCF value is set, the better high-frequency noises are
filtered.

LMT (Limiter)

It prevents clipping of the recorded sound. The higher the setting, the
more low frequency sounds that will not get clipped.

Ţ With one of the three recording modes selected, tap Settings, then

customize the file type, bit depth, sampling rate and other settings.

Ţ When you connect the earpiece to the device,

appears. Tap and

then select the microphone to use.

Ţ You can monitor sound quality with the connected earpiece while

recording audio. While recording audio in Studio mode, sound
monitoring is not supported. You can only hear the background music.

Custom-designed Features 14

Multi-tasking feature

Multi-Window

You can use two apps at the same time by separating the screen into
multiple windows.

While using an app, touch and hold

from the Home touch buttons,

then select an app from the recently-used apps list.

Ţ You can use two apps at the same time.
Ţ To s t o p t h e M u l t i - W i n d o w f e a t u r e , t o u c h a n d h o l d

.

Ţ The Multi-Window feature is not supported by some apps, including

downloaded apps.

Custom-designed Features 15

Overview screen

The Overview screen provides a preview of your recently-used apps.
To v i e w t h e l i s t o f r e c e n t l y - u s e d a p p s , t a p

on the Home touch buttons.

Ţ Touch and hold an app and drag it to the top of the screen to start the

app with the Multi-Window feature. You can also tap

at the top of

each app preview.

Fingerprint recognition

Fingerprint recognition overview

You must register your fingerprint on your device first before using the
fingerprint recognition function.

Yo u ca n us e t he f in ge r pr in t re co gn it i on f un ct i on i n th e f ol lo w in g ca se s:

Ţ To u n l o c k t h e s c r e e n
Ţ To v i e w t h e l o c k e d c o n t e n t i n t h e Gallery or QuickMemo+.
Ţ Confirm a purchase by signing in to an app or identifying yourself with

your fingerprint.

Ţ Your fingerprint can be used by the device for user identification.

Very similar fingerprints from different users may be recognized by
the fingerprint sensor as the same fingerprint. To enhance the device
security, set the screen lock to a Knock Code, pattern, PIN or password.

Custom-designed Features 16

Precautions for fingerprint recognition

Fingerprint recognition accuracy may decrease due to a number of
reasons. To maximize the recognition accuracy, check the following before
using the device.

Ţ The device’s Power/Lock key has a fingerprint sensor. Ensure that the

Power/Lock key is not damaged by a metallic object, such as coin or
key.

Ţ When water, dust or other foreign substance is on the Power/Lock key

or your finger, the fingerprint registration or recognition may not work.
Clean and dry your finger before using the fingerprint sensor.

Ţ A fingerprint may not be recognized properly if the surface of your

finger has a scar or is not smooth due to being soaked in water.

Ţ If you bend your finger or use the fingertip only, your fingerprint may

not be recognized. Make sure that your finger covers the entire surface
of the Power/Lock key.

Ţ Scan only one finger for each registration. Scanning more than one

finger may affect fingerprint registration and recognition.

Ţ The device may generate static electricity if the surrounding air is dry.

If the surrounding air is dry, avoid scanning fingerprints, or touch a
metallic object, such as coin or key, to remove static electricity before
scanning fingerprints.

Custom-designed Features 17

Registering fingerprints

You can register and save your fingerprint on the device to use fingerprint
identification.

1

Ta p Settings General Fingerprints & security Fingerprints.

Ţ This feature is available when the screen lock is set.

- Lock the device with a Knock Code, pattern, PIN or password.

Ţ If the screen lock is not set, configure the lock screen by following the

on-screen instructions. See

Configuring the screen lock settings

for

details.

2

Locate the Power/Lock key on the back of the device and gently put
your finger on it to register the fingerprint.

Ţ Gently press the Power/Lock key so that the sensor can recognize your

fingerprint. If you press the Power/Lock key with an excessive force, the
screen lock function may start or the screen may turn off.

Ţ Ensure that your fingertip covers the entire surface of the sensor on the

Power/Lo ck key.

Custom-designed Features 18

3

Follow the on-screen instructions.

Ţ Repeat scanning the fingerprint by moving your finger little by little

until the fingerprint registers.

4

When the fingerprint registration is done, tap OK.

Ţ Ta p ADD MORE to register another fingerprint. If you register

only one fingerprint and the corresponding finger is not in a good
condition, the fingerprint recognition may not work well. As the
preventive measure against this kind of situation, register multiple
fingerprints.

Managing fingerprints

Yo u ca n ed it or d el et e r eg is te re d f in ge rp ri nt s .

1

Ta p Settings General Fingerprints & security Fingerprints.

2

Unlock according to the specified lock method.

3

From the fingerprint list, tap a fingerprint to rename it. To delete it, tap

.

Unlocking the screen with a fingerprint

You can unlock the screen or view the locked content by using your
fingerprint.

1

Ta p Settings General Fingerprints & security Fingerprints.

2

Unlock according to the specified lock method.

3

On the fingerprint settings screen, activate the desired function:

Ţ Screen lock: Unlock the screen with a fingerprint.
Ţ Content lock: Unlock content in the Gallery and QuickMemo+ with

a fingerprint.

Custom-designed Features 19

quick share

You can share a photo or video to the app you want immediately after
taking it.

1

Ta p , then take a photo or record a video.

2

Ta p t he ap p ic on t ha t a p pe a rs on t he sc r ee n t o s h ar e i t us i ng th a t a p p.
You can also swipe the icon towards the opposite direction to see
what other apps you can use to share your photos and videos.

quick share icon

Ţ The app displayed by the quick share icon may vary, depending on the

type and frequency of access to the apps installed on the device.

Ţ You can use this feature only when you take a picture or record a video

in the AUTO mode. See

Auto camera mode

for details.

Custom-designed Features 20

Quick Help

You can view help information about the main features of the device,
frequently asked questions or the user guide. Search for help information
using keywords. You can solve your problems quickly via the one-on-one
consulting talk.

1

Ta p Quick Help.

2

Search for help information by entering keywords in the search field.

Ţ This feature is periodically updated utilizing user feedback.
Ţ Available menu items may vary depending on the area or service

provider.

Ţ Yo u ca n v ie w t he u se r m an ua l on l in e fr om t h e Quick Help app to view

detailed information about the device’s features.

Basic Functions

02

Basic Functions 22

Product components and
accessories

The following items are included with your device.

Ţ Device
Ţ Battery
Ţ USB cable

Ţ Charger
Ţ Quick Start Guide

Ţ The items supplied with the device and any available accessories may

vary depending on the area and service provider.

Ţ Always use genuine LG Electronics accessories. Using accessories made

by other manufacturers may affect your device's call performance or
cause malfunctions. This may not be covered by LG's repair service.

Ţ If any of these basic items are missing, contact the dealer from which

you purchased your device.

Ţ To purchase additional basic items, contact an LG Customer Service

Center.

Ţ To purchase optional items, contact an LG Customer Service Center for

available dealers.

Ţ Some items in the product box are subject to change without notice.
Ţ The appearance and specifications of your device are subject to change

without notice.

Ţ Device specifications may vary depending on the area or service provider.
Ţ Be sure to use authentic accessories provided by LG Electronics. Using

third-party accessories may damage the device or cause malfunctions.

Ţ Remove the protective film from the Fingerprint sensor before using the

fingerprint recognition feature.

Ţ Remove the protective film on the camera lens if necessary.

Basic Functions 23

Parts overview

Microphone

Proximity/Ambient light

sensor

Front camera lens

Stereo headset jack

Microphone

Touch screen

Speaker

Earpiece

IR sensor

Second screen

Power/Lock key,

Fingerprint sensor

Rear camera lens

(Standard)

Rear camera lens

(Wide-angle)

Laser detection auto focus

Back cover release key

Flash

Charger/USB cable port

Volume keys (+/-)

NFC antenna area

Basic Functions 24

Ţ Proximity/Ambient light sensor

- Proximity sensor: During a call, the proximity sensor turns off the
screen and disables touch functionality when the device is in close
proximity to the human body. It turns the screen back on and enables
touch functionality when the device is outside a specific range.

- Ambient light sensor: The ambient light sensor analyzes the ambient
light intensity when the auto-brightness control mode is turned on.

Ţ Laser detection auto focus

- Detect the distance from the camera to your subject for automatic
focusing.

- Quickly focus on closer or farther objects when you use the rear
camera to take photos.

Ţ Volume k eys

- Adjust the volume for ringtones, calls or notifications.

- While using the Camera, gently press a Volume key to take a photo.
To t a k e c o n t i n u o u s s h o t s o f p h o t o s , p r e s s a n d h o l d t h e V o l u m e k e y .

- Press the Volume Down (-) key twice to launch the Camera app
when the screen is locked or turned off. Press the Volume Up (+) key
twice to launch Capture+.

Ţ Power/Lock key (Fingerprint sensor)

- Briefly press the key when you want to turn the screen on or off.

- Press and hold the key when you want to select a power control
option.

- Tu r n o n t h e fi n g e r print recognition feature to simplify the process
of unlocking the screen. See

Fingerprint recognition overview

for

details.

Ţ Some functions may be restricted for access, depending on the device

specifications.

Ţ The back cover includes a built-in NFC antenna. Be cautious when

handling the device to avoid damaging or covering the NFC antenna.

Basic Functions 25

Ţ Do not put heavy objects on the device or sit on it. Doing so may

damage the touch screen.

Ţ Screen-protective film or accessories may interfere with the proximity

sensor.

Ţ If your device is wet or is being used in a humid place, the touch screen

or buttons may not function properly.

Tu rn in g th e po we r on o r of f

Tur ni ng th e po we r on

When the power is turned off, press and hold the Power/Lock key.

Ţ When the device is turned on for the first time, initial configuration

takes place. The first booting time for the smart phone may be longer
than usual.

Tur ni ng th e po we r of f

Press and hold the Power/Lock key, then select Power off.

Power control options

Press and hold the Power/Lock key, then select an option.

Ţ Power off: Turn off the device.
Ţ Power off and restart: Restart the device.
Ţ Tu rn on Ai r pl a ne mo d e: Block telecommunication-related functions,

including making phone calls, messaging and browsing the Internet.
Other functions remain available.

Basic Functions 26

Installing the SIM card

Insert the SIM (Subscriber Identity Module) card provided by your service
provider to start using your device.

1

Press the back cover release key located at the bottom side of the
device.

2

Grab the back cover and remove it from the device.

3

Slide the SIM card into the SIM card slot with the gold-colored
contacts facing downwards.

SIM card

Lower slot

Ţ This device supports only Nano SIM cards.
Ţ For problem-free performance, it is recommended to use the phone

with the correct type of SIM card. Always use a factory-made SIM card
supplied by the operator.

Precautions when using the SIM card

Ţ Do not lose your SIM card. LG is not responsible for damage and other

issues caused by loss or transfer of a SIM card.

Ţ Be careful not to damage the SIM card when you insert or remove it.

Basic Functions 27

Inserting the memory card

The device can support up to a 2 TB microSD card. Depending on the
memory card manufacturer and type, some memory card may not be
compatible with your device.

1

Press the back cover release key located at the bottom side of the
device.

2

Grab the back cover and remove it from the device.

3

Insert the memory card into the memory card slot.

Upper slot

Memory card
(optional)

Ţ Some memory cards may not be fully compatible with the device. If you

use an incompatible card, it may damage the device or the memory card,
or corrupt the data stored in it.

Ţ Frequent writing and erasing of data may shorten the memory card

lifespan.

Basic Functions 28

Removing the memory card

Unmount the memory card before removing it for safety.

1

Ta p Settings General Storage .

2

Remove the back cover and pull out the memory card.

Ţ Do not remove the memory card while the device is transferring or

accessing information. This may cause data to be lost or corrupted, or
may damage the memory card or the device. LG is not responsible for
losses that result from the abuse or improper use of memory cards,
including the loss of data.

Battery

Installing the battery

1

Press the back cover release key located at the bottom side of the
device.

Back cover release key

2

Grab the back cover and remove it from the device.

Basic Functions 29

3

Align the battery with the battery contacts 1 and insert it in place 2.
Then to install the back cover, align it over the back of the phone.

Battery contacts

2

1

4

First press down on the area labeled 1 in the image below. Then press
down on

2

until the back cover is tightly fastened.

2

1

Ţ Follow the instructions in this user guide cautiously when handling

the device. Failure to do so may damage the device or cause injury to
yourself or others.