LG T2402NTWB User Guide [en,vi]

OWNER'S MANUAL

WASHING MACHINE

Before beginning installation, read these instructions carefully. This will simplify installation and ensure that the product is installed correctly and safely. Leave these instructions near the product after installation for future reference.

EN ENGLISH VI VIETNAMESE

TG2402NTWW

TC2402NTWV

T2402NTWB

MFL70280507

Rev.06_121019

www.lg.com

TABLE OF CONTENTS

SAFETY INSTRUCTIONS ...................................................... 4

IMPORTANT SAFETY INSTRUCTIONS ....................................................4

INSTALLATION ....................................................................... 9

Parts ...........................................................................................................9

Accessories ..............................................................................................10

Specifications ...........................................................................................10

Installation Place Requirements ............................................................... 11

Stacking Mini Washer ...............................................................................12

Connecting the Supply Hose ....................................................................14

Installing the Drain Hose ..........................................................................16

OPERATION .......................................................................... 17

Using the Appliance .................................................................................. 17

Sorting Laundry ........................................................................................18

Closing the Door and Drawer ...................................................................19

Control Panel ............................................................................................21

Programme Table .....................................................................................22

Option Programme ...................................................................................23

This manual may contain images or content different from the model you purchased.

This manual is subject to revision by the manufacturer.

SMART FUNCTIONS ............................................................ 24

Using SmartThinQ Application ..................................................................24

Using Smart Diagnosis™ .........................................................................26

MAINTENANCE ..................................................................... 27

Cleaning the Washing Machine ................................................................27

Cleaning the Drum ....................................................................................28

Cleaning the Water Inlet Filter ..................................................................28

Cleaning the Lint Filter ..............................................................................29

Caution on Freezing During Winter ..........................................................29

TROUBLESHOOTING .......................................................... 31

Diagnosing Problems ...............................................................................31

Error Messages ........................................................................................35

SAFETY INSTRUCTIONS

The following safety guidelines are intended to prevent unforeseen risks or damage from unsafe or incorrect operation of the appliance. The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described below.

This symbol is displayed to indicate matters and operations that can cause risk. Read the part with this symbol carefully and follow the instructions in order to avoid risk.

WARNING

This indicates that the failure to follow the instructions can cause serious injury or death.

CAUTION

This indicates that the failure to follow the instructions can cause the minor injury or damage to the product.

IMPORTANT SAFETY INSTRUCTIONS

WARNING

To reduce the risk of explosion, fire, death, electric shock, injury or scalding to persons when using this product, follow basic precautions, including the following:

Children in the Household

This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

Installation

•Never attempt to operate the appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.

•This appliance should only be installed and transported by two or more people holding the appliance securely.

•Do not install the appliance in a damp and dusty place. Do not install or store the appliance in any outdoor area, or any area that is subject to weathering conditions such as direct sunlight, wind, or rain or temperatures below freezing.

•Tighten the drain hose to avoid separation.

•If the power cord is damaged or the hole of the socket outlet is loose, do not use the power cord and contact an authorized service centre.

•This appliance must not be installed behind a lockable door, a sliding door or a door with a hinge on the opposite side to that of the appliance, in such a way that a full opening of the appliance door is restricted.

•This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current.

•This appliance is equipped with a power cord having an equipment-grounding conductor and a grounding power plug. The power plug must be plugged into an appropriate socket outlet that is installed and grounded in accordance with all local codes and ordinances.

•Improper connection of the equipment-grounding conductor can result in risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt as to whether the appliance is properly grounded.

•Do not modify the power plug provided with the appliance. If it does not fit the outlet, have a proper outlet installed by a qualified electrician.

Operation

•Do not use a sharp object like drill or pin to press or separate an operation unit.

•Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this Owner’s Manual. Use only authorized factory parts.

•Use new hose or hose-set supplied with the appliance. Reusing old hoses can cause a water leak and subsequent property damage.

•Do not reach into the appliance if the tub or agitator is moving.

•Keep the area underneath and around the appliance free of combustible materials such as lint, paper, rags, chemicals, etc.

•Do not put animals, such as pets into the appliance.

•Do not leave the appliance door open. Children may hang on the door or crawl inside the appliance, causing damage or injury.

•Never reach into the appliance while it is operating. Wait until the drum has completely stopped.

•Do not put in, wash or dry articles that have been cleaned in, washed in, soaked in, or spotted with combustible or explosive substances (such as wax, oil, paint, gasoline, degreasers, drycleaning solvents, kerosene, vegetable oil, cooking oil, etc.). Improper use can cause fire or explosion.

•In case of flood, disconnect the power plug and contact the LG Electronics customer information centre.

•Do not push down the drawer excessively, when the appliance drawer is open.

Maintenance

•Securely plug the power plug in the socket outlet after completely removing any moisture and dust.

•Disconnect the power cord before cleaning the appliance.

•Never unplug the appliance by pulling on the power cable. Always grip the power plug firmly and pull straight out from the socket outlet.

•Do not spray water inside or outside the appliance to clean it.

Disposal

•Before discarding an old appliance, unplug it. Cut off the cable directly behind the appliance to prevent misuse.

•Dispose of all packaging materials (such as plastic bags and styrofoam) away from children. The packaging materials can cause suffocation.

•Remove the door before disposing of or discarding this appliance to avoid the danger of children or small animals getting trapped inside.

INSTALLATION

Parts

Door

Drum

Control Panel

Drawer

Water Supply Hose

Power Plug

Water Drain Hose

Leveling Feet

Accessories

Water supply hose

(for cold water)

Anti-slip sheets

(2 EA)

* Screws

Type A (37 EA)

Type B (5 EA)

Type C (11 EA)

* Type A : long sheet metal screw, Type B : short sheet metal screw, Type C : machine screw

Connecting

supply hose

Detergent

measuring

cup

Cable ties

(2 EA)

Water drain hose Water supply hose

Brackets (front)

(2 EA)

Band clamps

(1 EA)

connector

Brackets (back)

(2 EA)

Remote control

(optional)

Water drain hose

connector

Spanner

NOTE

• Different accessories may apply to each model.

• Depending on the installation environment, you may have to purchase a separate drain hose connector.

• In addition to the screws required for installation, extra screws have been provided.

Specifications

Power supply 220 - 240 V~, 50 Hz

Size 600 mm (W) X 700 mm (D) X 365 mm(H)

Product weight 43 kg

Permissible water pressure 0.1 - 0.8 Mpa (1.0 - 8.0 kgf / cm²)

Wash capacity 2 kg

• Appearance and specifications may change without notice to improve the quality of the product.

5 cm5 cm

10 cm

Installation Place Requirements

Location

135 cm 123 cm

2 cm

114 cm

*125 cm

60 cm

*125 cm: minimum space for installation

Level floor : Allowable slope under the entire appliance is 1°.

Power outlet : Must be within 1.5 meters of either side of the location of the appliance.

• Do not overload the outlet with more than one appliance.

Additional Clearance : 5 cm at the sides and 10 cm behind the unit.

• Do not place or store laundry products on top of the appliance at any time. These products may damage the finish or controls.

WARNING

• The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

Positioning

• Install the appliance on a flat hard floor.

• Make sure that air circulation around the appliance is not impeded by carpets, rugs, etc.

• Never try to correct any unevenness in the floor with pieces of wood, cardboard or similar materials under the appliance.

• If it is impossible to avoid positioning the appliance next to a gas cooker or coal burning stove, an insulation (85x60 cm) covered with aluminum foil on the side facing the cooker or stove must be inserted between the two appliances.

0.5 cm

125 cm

• Do not install the appliance in rooms where freezing temperatures may occur. Frozen hoses may burst under pressure. The reliability of the electronic control unit may be impaired at temperatures below freezing point.

• Ensure that when the appliance is installed, it is easily accessible for an engineer in the event of a breakdown.

• With the appliance installed, adjust all four feet using a transit bolt spanner to ensure the appliance is stable, and a clearance of approximately 5 mm is left between the top of the appliance and the underside of any work-top.

• If the appliance is delivered in winter and temperatures are below freezing, place the appliance at room temperature for a few hours before putting it into operation.

• Do not use a drip pan as it can block the drawer. Using the drip pan may result in increased vibration and noise during operation.

WARNING

• This appliance is not designed for maritime use or for use in mobile installations such as caravans, aircraft etc.

Electrical Connection

• Do not use an extension cord or double adapter.

• Always unplug the appliance and turn off the water supply after use.

• Connect the appliance to an earthed socket in accordance with current wiring regulations.

• The appliance must be positioned so that the plug is easily accessible.

• Repairs to the appliance must only be carried out by qualified personnel. Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact your local service centre.

Stacking Mini Washer

Brackets (front)

Brackets (back)

• The error message appears on the display, if the stacking holder is not attached to the bottom of the Main Washer.

Tilt and hold Main Washer.

Assemble the bracket (front) and stacking

holder at the bottom of Main Washer.

NOTE

• The stacking holder and screws needed for assembly are enclosed in the Main Washer, which can be stacked with the Mini Washer.

• If the Main Washer already has a stacking holder, do not install the stacking holder provided with the Mini Washer.

• If the brackets (front) is assembled in the Main Washer, or there is stacking feature on the base of Main Washer, do not install the brackets (front) provided with the Mini Washer.

Type 1. The bottom part of the Main Washer is silver in color.

• First assemble the stacking holder using 2 type A screws included in the accessory box of the Mini Washer, then each bracket using 7 type A screws included in the accessory box of the Mini Washer.

Type 2. The bottom part of the Main Washer is white in color.

• First assemble the stacking holder using 2 type C screws included in the accessory box of the Main Washer, then each bracket using 4 type C screws included in the accessory box of the Mini Washer.

Pull and save the foam block for future use.

• If the washing machine must be moved in the future, the foam block will help prevent damage to the washing machine during transportation.

NOTE

• To prevent damage, do not remove the foam block until Mini Washer is at the final location.

Turn the top cover about 180 degrees.

Cover the upper hole with the top cover and install 4 type B screws to fix it in place.

Attach the two back brackets on the rear

top of the Mini Washer by inserting 4 type A screws in each bracket.

Place Main Washer on top of Mini Washer.

• Make sure the 4 legs are totally locked and the holes of Mini Washer align with the holes of Main Washer.

Washer leg

Securely attach the two appliances at the

corners using screws.

• First, insert screws on each side. Then insert screws on the front and back side.

Stacking holder

Type 1. Brackets (front) are installed in the Main Washer.

Tighten 2 type C screws to assemble the stacking holder and 12 type A screws on the other sides.

Type 2. There is stacking feature on the base of Main Washer

Tighten 4 type A screw on the back side and 10 type C screws on the other sides.

NOTE

• It can be difficult to assemble if it is not assembled in the proper order.

Turn the feet of Main Washer slightly until it is

snugged up against Mini Washer. Extend all the legs 1/2 turn with wrench and tighten all 4 lock nuts. All lock nuts must be tightened.

Lock nut

NOTE

• Mini Washer will not work as a standalone unit.

Connecting the Supply Hose

• Water supply pressure must be between 0.1

MPa and 0.8 MPa (1.0‒8.0 kgf/cm2).

• Do not overtighten the water supply hose.

• If the water supply pressure is more than 0.8 MPa, a decompression device should be installed.

• Periodically check the condition of the hose and replace the hose if necessary.

• Contact the service centre if there is no rubber seal.

Checking the Rubber Seal on the Supply Hose

Two rubber seals are supplied with the water supply hoses. They are used for preventing water leaks. Make sure the connection to taps is sufficiently tight.

Hose connector

Rubber seal

Connecting Hose to Water Tap

Connecting Screw-Type Hose to Tap with Thread

Screw the hose connector onto the water supply tap.

Connecting Screw-Type Hose to Tap Without Thread

Loose the four fixing screws.

Upper

connector

Rubber

seal

Hose connector

Rubber seal

Fixing screw

Remove the guide plate if the tap is too

large to fit the adapter.

Guide plate

Push the adapter onto the end of the tap so

that the rubber seal forms a watertight connection. Tighten the four fixing screws.

Push the supply hose vertically upwards so

that the rubber seal within the hose can adhere completely to the tap and then tighten it by screwing it to the right.

Plate

Supply

hose

Connecting One Touch Type Hose to Tap Without Thread

Unscrew the adapter ring plate and loose

the four fixing screws.

Remove the guide plate if the tap is too

large to fit the adapter.

Guide plate

Push the adapter onto the end of the tap so

that the rubber seal forms a watertight connection. Tighten the four fixing screws and the adapter ring plate.

Pull the connector latch plate down, push

the supply hose onto the adapter, and release the connector latch plate. Make sure the adapter locks into place.

Ring plate

Latch plate

NOTE

• After connecting the supply hose to the water tap, turn on the water tap to flush out foreign substances (dirt, sand, sawdust, and etc.) in the water lines. Let the water drain into a bucket, and check the water temperature.

Installing the Drain Hose

• The drain hose should not be placed higher than 100 cm above the floor. Water in the appliance may not drain or may drain slowly.

Insert the band clamp onto the drain hose

elbow.

Band clamp

With the hose leading up from the elbow,

insert the elbow onto the drain outlet on the back of Mini Washer.

Adjust the band clamp with pliers to keep

the hose securely in place and prevent leaking.

Using the Drain Hose Connector

Connect the drain hose of Main Washer

and Mini Washer to the drain connector.

Attach each drain hose to the double drain

hose connector and tie them with the band clamps.

Insert the drain hose connector into the

drain pipe/hole.

Drain hose connector

CAUTION

• Make sure the drain hose is not kinked or pinched. This is a potential cause of drainage problems or noise.

NOTE

• Depending on the installation environment, you may have to purchase a separate drain hose connector.

Band clamp

OPERATION

Using the Appliance

Sort laundry and load items.

• Sort laundry by fabric type, soil level, colour and load size as needed. Open the door and load items into the washing machine.

Add cleaning products.

• Add the proper amount of detergent with the detergent measuring cup to the washing drum evenly.

Closing the door and drawer.

Choose the desired washing cycle.

• Press the cycle button repeatedly until the desired cycle is selected.

Begin cycle.

• Press the Start/Pause button to begin the cycle. The washing machine will agitate briefly without water to measure the weight of the load. If the Start/Pause button is not pressed within 15 minutes, the washing machine will shut off and all settings will be lost.

Add softener.

• When the machine chimes for about 20 seconds, add the softener and press Start/Pause to restart the cycle.

Turn on the washing machine.

• Press the Power button to turn on the washing machine.

End of cycle.

• When the cycle is finished, a melody will sound. Immediately remove your clothing from the washing machine to remove wrinkling and odors.

• After washing is complete, wipe off the washing machine door, gasket and inside the washing drum with a dry towel for clean washing.

Sorting Laundry

Look for a care label on your clothes.

• This will tell you about the fabric content of your garment and how it should be washed.

• Symbols on the care labels.

Wash temperature

Normal machine wash

Permanent press

Delicate

Hand wash

Do not wash

Sorting laundry.

• To get the best results, sort clothes into loads that can be washed with the same wash cycle.

• Different fabrics need to be washed at varying temperatures and spin speeds.

• Wash two or more towels or knits together. If washed separately, laundry which absorbs a lot of water may not be washed well or abnormal spin-drying may occur due to leaning.

• Always sort dark colours from pale colours and whites. Wash separately as dye and lint transfer can occur causing discolouration of white and pale garments. If possible, do not wash heavily soiled items with lightly soiled ones.

− Soil (Heavy, Normal, Light) : Separate clothes according to amount of soil.

− Colour (White, Lights, Darks): Separate white fabrics from coloured fabrics.

− Lint (Lint producers, Collectors): Wash lint producers and lint collectors separately.

Caring before loading.

• Do not wash 'memory wire' on female inner wear (such as a brassiere) as it may damage other clothes or the washing machine and create noise.

• Check all pockets to make sure that they are empty. Items such as nails, hair clips, matches, pens, coins and keys can damage both your washing machine and your clothes.

• Close zippers, hooks and strings to make sure that these items don’t snag on other clothes.

• Pre-treat dirt and stains by brushing a small amount of detergent dissolved water onto stains to help lift dirt.

• If an item of clothing has a long lace attached to it, arrange the lace so it cannot be tangled or put it into a washing net.

• Remove the insides of cushions, pillows, or sitting mats and only wash the cover. The insides may protrude, damaging other laundry. Plastic parts may generate abnormal vibrations.

CAUTION

• Divide laundry in large volume for washing so that the laundry can be submerged under water completely. If laundry expands during washing, it may cause damage to the laundry and parts during washing or spin.

Closing the Door and Drawer

Push the washing machine door until it

clicks.

Push the drawer completely closed.

CAUTION

• Do not let your hands get stuck between the door and the washing machine, as this can cause injury.

• Forcing the drawer or the door to open can cause part damages and safety problems.

• Closing the drawer before having closed the door completely may scratch the door glass.

• Ensure the drawer is pulled out completely to prevent the door from contacting the front load washing machine.

NOTE

• Door lock may fail if there is too much laundry in the machine or if the door is not completely closed.

• If the product is operating or the drawer lock

, indicator is displayed, the door cannot open. To open the door, press the Start/ Pause button to stop the product, and when drawer lock , indicator disappears, open the door. Do not force the drawer and door open.

• If

, , or a warning sign appears on the display, close the drawer and the door completely. After doing so, press the Start/ Pause button.

• If the drawer cannot be opened completely, pull the drawer forward with a little force using both hands.

• If power failure occurs during product operation, the door cannot be opened. Provide the power again or contact the LG service centre.

• If the door cannot open due to high temperature, carry out rinsing with cold water using the Rinse+Spin programme or wait a while before opening the door.

Adding Softeners

Adding Fabric Softener

CASE 1. When the machine chimes:

Press Start/Pause to pause the cycle.

• It can be paused by pressing the Start/ Pause button of the Mini Washer or by

using the remote control.

Slide open the drawer, open the door, and

add the liquid fabric softener.

Close the door, slide the drawer closed, and

press Start/Pause to restart the cycle.

NOTE

• To disable or enable the fabric softener alert, press and hold the Extra Rinse button for three seconds.

• The fabric softener can be added within 30 seconds after the signal sounded.

CASE 2. If you miss the softener add point:

Press the Power button to interrupt the

cycle.

Adding Water Softener

A water softener, such as anti-limescale can be used to cut down on the use of detergent in areas with high water hardness level.

• Dispense according to the amount specified on the packaging. First add detergent and then the water softener.

CAUTION

• Do not directly put bleach to the laundry. This may cause partial discoloration and severe damage to the laundry.

• Do not use chlorine bleach or acidic cleaner when washing the laundry, as it can cause damage to clothes such as discoloration and decoloration of laundry.

Slide open the drawer, open the door, and

add the liquid fabric softener.

Close the door, Slide the drawer, and select

the Rinse+Spin programme.

Press the Start/Pause to restart the cycle.

NOTE

• Do not pour fabric softener directly on the clothes.

• The softener can also be diluted with water and added directly into the drum. Do not pour undiluted softener directly onto clothing because it may stain fabrics.

Control Panel

Power Button

• Press the Power button to turn the washing machine on.

Display

• The display shows the cycle status and estimated time remaining.

•

: Drawer lock indicator

•

: Wi-Fi connect indicator

•

: Remote start indicator

Programme Button

• Programmes are available according to laundry type.

• In order to use the Download Cycle function, refer to SMART FUNCTIONS.

Start/Pause Button

• This Start/Pause button is used to start the wash cycle or pause the wash cycle.

• If a temporary stop of the wash cycle is needed, press the Start/Pause button.

NOTE

• If you do not press the Start/Pause button within 15 minutes of selecting a programme, the washing machine automatically turns off and all cycle settings are lost.

Options

• Use these buttons to select the desired options for the selected programme.

• The setting lights above the buttons illuminate to show the current selection.

Programme Table

Washing Programme

Programme Description Note

Use this programme to

Light Soil

Underwear

Lingerie

Baby Care

Speed Wash

Rinse+Spin

wash lightly soiled normal items, except delicate fabrics such as wool or silk.

Use this programme to wash delicate items such as lingerie or sheer and lacy clothes which could easily be damaged in a normal programme.

Use this programme to wash textiles, lingerie, or fine clothes likely to shrink or deform.

Use this programme to wash baby wear hygienically.

Use this programme to speed up the washing time for small loads and lightly soiled clothes.

Select this programme to rinse and spin a load separately from a regular cycle.

To change the setting during washing, change the setting after pressing Start/Pause button.

This programme is not for silk items. 1.5 kg

To reduce damage to textiles and improve washing performance, use special neutral detergent for wool.

To prevent damage to clothes, the drum spins gently to the left and right for washing.

Select a proper type of neutral detergent.

It is more effective to pre-wash laundry stained with food, sweat, urine and feces briefly before washing.

This programme is not recommended for wool, silk or any other delicates.

Use very little detergent in this programme.

Add fabric softener only. 1.5 kg

Maximum

Load

2.0 kg

1.0 kg

1.5 kg

2.0 kg

NOTE

• Set programme at “Speed Wash” for test in accordance with TCVN 8526:2013.

Option Programme

Spin Only

Use this option to spin-dry.

Tub Clean

Use this option to keep the drum clean. For information on using Tub Clean, see the Cleaning the Washing Machine section.

Extra Rinse

Use this option to increase the number of rinsing programmes.

Press the Power button.

Select a washing programme.

Press the Extra Rinse button.

• When you press the Extra Rinse button, the number of rinsing cycles (1 - 5) to be added will be displayed.

Press the Start/Pause button.

Child Lock

Use this option to disable the controls. This feature can prevent children from changing cycles or operating the appliance.

Locking the Control Panel

Press and hold the Tub Clean and Extra

Rinse button at the same time for three

seconds.

NOTE

Unlocking the Control Panel

Press and hold the Tub Clean and Extra Rinse button at the same time for three seconds.

will appear on the display. When the Child Lock is set, all buttons are locked except the Power button.

• Turning off the power or completing all cycles will not reset the child lock function. You must deactivate child lock before you can access any other functions.

• To change the cycle or option, press the Start/ Pause button to stop operation, and then choose the cycle or option which you wish to change.

SMART FUNCTIONS

Using SmartThinQ Application

Installing SmartThinQ

Search for the LG SmartThinQ application from the Google Play Store or Apple App Store on a smart phone. Follow instructions to download and install the application.

Wi-Fi Function

• For appliances with the or logo

Washer Cycle (Remote Start, Download Cycle)

Set or download any preferred cycle and operate by remote control.

Tub Clean Coach

This function shows how many cycles remain before It is time to run the Tub Clean cycle.

Energy Monitoring

Check the energy consupmtion of the recently used cycles and monthly average.

Smart Diagnosis™

This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.

NOTE

• To verify the Wi-Fi connection, check that Wi-Fi icon on the control panel is lit.

• LG SmartThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.

• The machine supports 2.4 GHz Wi-Fi networks only.

• If the security protocol of the router is set to WEP, you may fail to set up the network. Please change it to other security protocols (WPA2 is recommended) and register the product again.

• Router SSID, please use only letters, numbers. Other characters may not be supported.

• If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.

• The Wi-Fi connection may not connect or may be interrupted because of the home network environment.

• The network connection may not work properly depending on the internet service provider.

• The surrounding wireless environment can make the wireless network service run slowly.

• The application is subject to change for appliance improvement purposes without notice to users.

• Functions may vary by model.

Settings

Various functions are available.

Push Alert

Turn on the Push Alerts to receive appliance status notifications. The notifications are triggered even if the LG SmartThinQ application is off.

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