LG NT 13Z970 User Manual

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2Instruction / Safety Information

Instruction / Safety Information

Using LG Easy Guide, LG Troubleshooting

LG Electronics Inc. provides LG Easy Guide (User's Guide) and LG Troubleshooting (Troubleshooting Guide) to users for their easy and convenient use of the product.

•Press [ ], select [LG Software], and run [LG Easy Guide] or [LG Troubleshooting].

Instruction / Safety Information	3

Information/Precautions Before Using

Before reading LG Easy Guide, first check the following information.

•This LG Easy Guide has been written for the Windows 10 operating system.

•The screen and menu configurations may differ from this manual depending on the status of the Windows update.

•Representative images are used in LG Easy Guide. Product purchased may differ in appearance and color.

•LG Easy Guide includes instruction about optional products. There may be information about products you did not purchase.

•The contents of LG Easy Guide are subject to change without prior notice.

•Use, duplication, or reproduction of any part of LG Easy Guide without prior permission from LG Electronics Inc. is strictly prohibited.

•LG Electronics Inc. does not provide warranty for data loss. In order to minimize damage from data loss, please make backup copies of important data.

•The optical disk drive (DVD, CD-ROM, etc.) is optional and may not be provided upon purchasing the product.

•Manufacturers and installers cannot provide services related to human safety as this wireless device may cause radio interference.

Safety Precaution Notations

The below symbols are to inform you of dangers and safety concerns that you must be aware of. Read the symbol-indicated instructions with caution to avoid any possible mishap.

WARNING

Appears in the case of noncompliance with the instruction that may cause serious physical damage or fatal injuries.

CAUTION

Appears in the case of noncompliance with the instruction that may cause minor damage to the body or the machine.

Text Notations

The symbols below are used to display information required to use the product. Familiarize yourself with the instructions marked by the symbols to ensure proper operation of the product.

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4Instruction / Safety Information

TIP

Indicates that the following information is added to help the user utilize the machine more conveniently.

OPTION

The Option symbol indicates that the concerned device is not included in the product package and thus has to be purchased separately, or the device may not be applied to the user's machine depending on model type.

Manufacturer and Copyright

Microsoft™, MS™, WinPE™, and Windows® are the registered trademarks of Microsoft Corporation™.

USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum.

Manufacturer and Copyright represent the logo and trademark of the manufacturer, and bear no relationship to the functions supported by the product.

LG logo is a registered trademark of LG Electronics, inc.

SD™ logo is a registered trademark of Secure Digital™ Corporation.

xD™ logo is a registered trademark of FUJIFILM™ Co., ltd.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together, DTS-HD, Play-Fi, Headphone:X, DTS:X, the DTS Headphone:X logo, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and/or other countries. DTS, Inc. All Rights Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

The SuperSpeed USB Trident logo is a registered trademark of USB Implementers Forum, Inc.

LG Easy Guide may contain undetectable errors despite our dedicated efforts to provide users with reliable information. We ask for your understanding.

The illustrated figures in LG Easy Guide may differ in appearance with the actual products.

Unauthorized reproduction or duplication of any part of LG Easy Guide is strictly prohibited.

Instruction / Safety Information	5

LG Electronics Inc. reserves the right to modify any part of this manual for quality purposes, without prior notice.

Country of Origin	China
Manufacturer	LG Electronics Inc.

OPEN SOURCE SOFTWARE NOTICE

To obtain the source code under GPL, LGPL, MPL and other open source licenses, that is contained in this product, please visit http://opensource.lge.com.

In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.

LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping and handling) upon email request to opensource@lge.com. This offer is valid for three (3) years from the date on which you purchased the product.

System Protection Feature

If the system becomes too hot, the system protection feature automatically stops recharging the battery and switches to hibernate mode or turns the power off.

The PC system may not be reactivated until it cools down enough.

Information on Hard Drive / Memory Capacity

Information on Hard Drive (HDD, SSD, eMMC) Capacity

The hard drive capacity shown by Windows is lower than that stated by the hard drive manufacturer due to a difference in calculation.

Manufacturer	Hard drive manufacturers use a decimal definition of 1 KB = 1,000 Bytes.
	100 GB Storage Device (HDD, SSD, eMMC): 100,000 MB / 1,000 Bytes = 100
	GB
Windows	Windows use the binary definition of 1 KB = 1,024 Bytes.
	100 GB Storage Device (HDD, SSD, eMMC): 100,000 MB / 1,024 Bytes =
	97.6 GB

RAM Capacity

RAM capacity shown by Windows may be lower than the actual capacity because the PC uses shared memory for BIOS and the integrated graphics card.

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6Instruction / Safety Information

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Due to BIOS using shared memory, 1,024 MB RAM may be reported as 1,022 MB or slightly less.

If the PC has integrated graphics card, 1,024 MB RAM may be reported as 1,022 MB or less than 1,000 MB.

CMOS Backup Battery

The CMOS backup battery of the main board ensures that the system setup (BIOS) does not disappear even if the power is disconnected.

The CMOS backup battery is an expendable component.

CMOS backup battery may not be available depending on the model.

CAUTION

•To replace the CMOS backup battery, visit the LG Electronics Service Center.

•The computer may be damaged if an incompatible battery is used.

•The product warranty is not applied to failure or breakdown caused by willful damage by the user.

Adjusting Volume (headset and speakers)

Check the volume before listening to music.

CAUTION

•Before using the headset, check if the volume is too high.

•Do not use the headset too long.

Instruction / Safety Information	7

Important Safety Precautions

Please use the machine in the proper environment to extend the machine's lifespan. Use the machine in a safe and stable place.

The warranty does not cover any damage resulting from reckless use or use in undesirable environments.

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8Instruction / Safety Information

Product Installation/Usage Precautions

CAUTION

Place the machine in a safe place so it does not fall.

• If dropped, the machine may be damaged or cause an injury.

Use the product in a clean, dust-free environment.

• Otherwise, the system may not function properly.

Do not place any objects within 15 cm of the PC.

•Lack of ventilation may overheat the PC from inside and put users at risk of burn injuries.

Do not store or use the PC near a magnetic object (i.e. a bag with a magnetic object, a diary, a wallet, a memo board, high-powered speakers, a bracelet, or etc.).

•Otherwise, the storage device (HDD, SSD, eMMC) and the system may be damaged, and the system may fail to operate properly.

Do not use the PC on a bag with magnetic objects attached to it.

•Otherwise, the storage device and the system may be damaged, and the system may fail to operate properly.

Operate the product where there is no electromagnetic interference.

•Keep a proper distance between the PC and electronic appliances such as radios or speakers that generate strong magnetic fields.

•Otherwise, data may be lost from the storage device (HDD, SSD, eMMC) or the LCD color may be damaged.

Do not connect a key-phone line to a wired LAN port.

• A fire may occur or the product may get damaged.

If the LCD screen is damaged, do not touch LCD with your hands.

• Contact the service center as it may cause an injury.

Do not leave any objects such as a pen between the keypad and the LCD.

•You might break the LCD by unwittingly closing it with a foreign object remaining on the pad.

Do not press or scratch the LCD with a sharp object.

• It may cause impairment.

Instruction / Safety Information	9

Ensure the power is off before shutting the LCD.

• The product may catch fire, be broken or deformed due to temperature rise.

Do not impose excessive force on the LCD screen or drop it.

• You may break the LCD glass panel.

Do not forcibly open the LCD screen with one hand.

• External impact may be inflicted on the machine.

To clean the LCD screen, use designated agents and soft cloth and rub the screen in one direction.

• Too much force may damage the LCD screen.

When handling PC parts, follow the instructions in the manual.

• Otherwise, the product may get damaged.

Install a vaccine program on your PC and do not download illegal programs nor access any corruptive web site such as those pushing pornographic contents.

• The system may be infected and impaired.

Do not insert devices other than designated ones in the ports.

• Otherwise, the product may get damaged.

Do not press the eject button while the optical disk drive (CD/DVD/Blu-ray) is running.

• An error may occur or the disc may be ejected, causing injury.

Do not use a damaged optical disc (CD/DVD/Blu-ray).

• Otherwise, the product may get damaged or cause physical injury.

Avoid using a wireless LAN connection within the 5 m radius of a microwave or plasma lamp. If you have to use wireless LAN and a plasma bulb within the range, do so between channels 11 and 13.

• The transmission rate may drop even if the connection is made.

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10 Instruction / Safety Information

Turn off the PC if you are not going to use it for an extended period of time.

• It may overheat the battery.

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Make sure that the memory cover is securely closed before turning on the

PC.

•Do not use the machine when the memory cover is open. It may damage the machine.

Please use parts certified by LG Electronics, Inc.

• Otherwise, a fire or product damage may occur.

If there is a problem with peripheral devices, contact the device manufacturer.

• The product may get damaged.

Handle devices and parts of the machine with care.

• The product may get damaged.

Do not drop any part or device of the machine while disassembling it.

• If dropped, it may be damaged and cause an injury.

Instruction / Safety Information 11

WARNING

Dispose of the desiccating agent and plastic wrap properly.

• The desiccating agent and plastic wrap may cause suffocation.

Do not use the machine in damp places like a laundry room or bathroom.

•Moisture may cause a glitch or electric shock.

•Please use the machine within the appropriate temperature range (10 °C to 35 °C) and humidity range (20% RH to 80% RH).

Clean the PC with a proper agent and dry it completely before using it again.

• If the PC is wet while used, an electric shock or fire may occur.

When lightning flashes in your area, disconnect the power, wired LAN and other connections.

• An electric shock or fire may occur.

Do not leave a cup or other containers filled with watery substance near the PC.

• In the case that liquid goes inside the PC, a fire or electric shock may occur.

If you have dropped or damaged the PC, disconnect the power and contact the local service center for a safety check.

• If a damaged PC is used continuously, an electric shock or fire may occur.

Do not put a lit candle or live cigarette on the PC.

• A fire may occur.

If you detect or smell smoke from the PC, stop use immediately and disconnect the power source before contacting your local service center.

• A fire may occur.

As the AC adapter can be hot, do not touch it with bare skin while using it.

• Extended period of exposure may cause burn.

The bottom of the PC gets hot when the system is in operation. Do not touch or put it on your lap.

• Extended period of exposure may cause burn.

Do not play the PC games excessively.

•Playing a PC game for an extended period of time may cause a mental disorder. It may also inflict physical impairments on the elderly and children.

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12 Instruction / Safety Information

Do not put your finger or an object into PC ports.

• An injury or electric shock may occur.

Ask one of our engineers to run a safety check after your computer has been repaired.

• Otherwise, an electric shock or fire may occur.

For minors, we recommend a program that blocks access to illegal or pornographic web sites.

•Minors' exposure to adult-only contents may inflict psychological instability or even trauma on them. Take an extra precaution for your children if the whole family is using this machine.

Keep the machine away from heat-emitting devices such as a heater.

• The product may get deformed or catch on fire.

Prevent children from thrusting their finger into the optical disk drive (CD/ DVD/Blu-ray) tray.

• The finger may be stuck in the tray and injured.

Do not block the ventilation hole with any object.

• Otherwise, an electric shock may occur.

When upgrading your PC, turn off the power and disconnect the power cable, battery, and LAN.

• There is a risk of electric shock or fire and the product may be damaged.

When you upgrade the PC, ensure that children will not swallow any parts including bolts.

•If a child swallowed a nut, he or she may get suffocated.

•In that case, see the doctor immediately.

Do not disassemble or modify the machine arbitrarily.

•There is a risk of electric shock and the product may be no longer covered by the warranty.

Instruction / Safety Information 13

If you dissemble the PC, connect the power after reassembly is done.

•There is a risk of electric shock or product damage, if you touch the disassembled PC.

Do not put in metal items such as coins, hair pin or other irons or inflammables such as paper or matches. Especially, ensure that children will not do so.

•There is a risk of product damage, fire, or electric shock.

•If any foreign substance gets in the product, unplug the product and contact the local service center.

Product Storage/Transportation Precautions

CAUTION

Before carrying the machine, turn off the power and disconnect all the cables.

•Otherwise, you may trip over the wire, damaging the PC and sustaining an injury.

Do not carry the machine with the LCD open.

• Otherwise, the product may get damaged.

Protect the machine from any shock while carrying it.

• System damage or an injury may result.

Carry the product in a bag designed for it.

• Carrying it in another type of bag may result in product damage.

Do not put any heavy object on the PC.

•There is the risk of malfunction. If the object were to fall, it may cause an injury or damage the machine.

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14Instruction / Safety Information

WARNING

During air travel, follow the directions of flight attendants.

• Using the PC during flight may cause an aircraft accident.

When leaving the machine in a car, avoid exposure to direct sunlight.

• The product may get deformed or caught on fire due to a temperature rise.

Do not put any heavy object on the power cable and AC adapter, and avoid damage from impacts.

• A malfunction or fire may occur.

Do not leave the powered-on PC in a space without enough ventilation (i.e. bags) for an extended or repeated time.

• The battery may overheat and cause a fire.

Instruction / Safety Information 15

Battery and AC Adapter Precautions

WARNING

When the PC is not used for an extended period of time, keep the battery level at 50%.

•Do not leave the product with discharged battery for an extended period of time. It may damage the battery.

Charge the battery only with the provided instrument.

• Otherwise, the battery may be damaged presenting a risk of fire.

Do not throw or disassemble the battery.

• The resulting damage may cause an injury, explosion, or fire.

Use batteries certified and acknowledged by LG Electronics Inc.

• Otherwise, an explosion or fire may occur.

Prevent the battery from being in contact with any metallic object like a car ignition key or a paper clip.

•Otherwise, this may cause damage to the battery, a fire or burn due to overheat in the battery.

Keep the battery away from heat.

• Otherwise, an explosion or fire may occur.

Do not short-circuit the battery.

• Otherwise, it may explode.

Do not dispose of a spent or backup (standby) battery arbitrarily.

•It may explode or cause a fire.

•Disposal methods may differ by country and region. Dispose of spent batteries in accordance with the laws and safety rules of the country and region you reside in.

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16 Instruction / Safety Information

If you find leakage or smell bad odor from the battery, remove the battery and contact the local service center.

• It may explode or cause a fire.

Do not store in places with temperatures above 60 °C and high humidity (in cars or saunas).

• It may explode or cause a fire.

Keep the battery out of the reach of children or pets.

• If damaged, it may cause an injury.

Keep the battery from being pierced by a sharp object or chewed by pets.

• It may explode or cause a fire.

Do not put the battery in water.

• Otherwise, the battery may be damaged or explode.

Do not use the PC on top of carpet, blanket or bed. Also, do not put the adapter under the blanket.

•This may cause a malfunction, fire or burn due to overheat in the PC and adapter.

Read the battery usage precautions carefully before use.

•Keep the battery at room temperature. LG Easy GuideRefer to the Tip. Using a Battery in the installation guide to store the battery properly.

Connect the power plug properly by pushing it to the end.

• If a contact failure occurs, it may cause product damage or fire.

Instruction / Safety Information 17

Do not bend the power cable for AC adapter too much or get stamped by a sharp object.

• The wires inside the cable may break and cause electric shock or fire.

Do not use loose plugs or damaged power cords.

• An electric shock or fire may occur.

Do not touch the power cord with your hands wet.

• Otherwise, an electric shock may occur.

Pull the plug, not the cord, to disconnect the AC adapter and power jack.

• Otherwise, a fire or product damage may occur.

Operate the product at the proper voltage.

• Excessive voltage may result in damage on the product, electric shock or fire.

Use power outlets with an earth pin installed and proper supply of rated electricity.

•An electric leakage may cause an electric shock or fire.

•The shape of the power cord and outlet may differ by country and region.

In the case of strange noise from the cord or plug, disconnect the power cord from the outlet immediately and contact the service center.

• A fire or electric shock may occur.

Use the power supply/adapter provided with the product and never disassemble the product.

•Using a different product or disassembling it may cause an electric shock or fire.

Always keep the AC adapter and power outlet clean.

• A fire may occur.

Keep children and pets from damaging the power cord.

• It may cause a fire or an electric shock.

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18 Instruction / Safety Information

Disconnect the PC completely before cleaning it.

• Otherwise, an electric shock or impairment may occur.

If the power/AC adapter or the product is soaked, disconnect the battery, power/AC adapter, and all other lines before contacting the local service center.

• An electric shock or fire may occur.

Ensure that the battery pack is locked to the machine after installation.

• Otherwise, the battery may be damaged.

Instruction / Safety Information 19

Other Safety Precautions

CAUTION

Handle the machine with care to prevent loss of data from the storage device (HDD, SSD, eMMC).

•Since the storage device is fragile, you need to back up your important data frequently.

•The manufacturer is not responsible for any storage device data loss caused by a user's mistake.

Damage to the storage device (HDD, SSD, eMMC) and data loss may occur when:

•External shocks are inflicted on the machine while disassembling or installing it.

•The machine is reset (i.e. restarted) or turned on again after a power outage while the storage device is operating.

•The PC is infected with a virus, tainting the data irrecoverably.

•Abrupt turning-off of the PC can damage the PC.

•If the product is moved, shaken or exposed to external shock while the storage device is running, file damage or bad sectors may occur.

To minimize data loss resulting from storage device damage (HDD, SSD, eMMC), frequently back up important data.

• The manufacturer is not responsible for any data loss.

We do not refund or replace a product that malfunctions due to the installation or use of an operating system other than the one provided by LG Electronics Inc.

•Some software applications may not work properly in other operating systems. Such malfunctions are not covered by the warranty.

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20 Instruction / Safety Information

ENERGY STAR®

ENERGY STAR® Specifications

•LG Electronics Inc. participates in ENERGY STAR® and the energy efficiency of this product complies with the specifications of ENERGY STAR®.

•ENERGY STAR® is a set of regulations that encourages manufacturers of electronic devices to create more energy efficient products.

•The energy consumption of this product was decreased along with the cost. Also, it helps preserve natural resources.

•This PC includes a feature that turns into (Sleep) mode when it is not used for up to 30 minutes.

•To leave sleep mode, click a mouse button or press any key on the keyboard.

Instruction / Safety Information 21

Product Specifications

PC Specifications

Display	33.7 cm IPS LCD or Touch LCD
	The display resolution may differ by model.
CPU	Intel®Core™ i7 / i5 / i3 or Intel®Pentium® processor
	The CPU differs depending on model type and cannot be replaced by the user.
GPU	Intel® HD Graphics 620 or Intel® HD Graphics 610
	The GPU differs depending on model type and cannot be replaced by the user.
	When processing large graphic data, it utilizes dynamically allocated system
	memory. The size of the allocated memory depends on the system memory size.
System	DDR4 SODIMM
Memory	The maximum capacity of the main board is 16 GB.
	Memory of 3 GB or more is supported only in a 64-bit O/S.
	Memory size may differ depending on the model. The user must not arbitrarily
	replace the memory.
Storage	M.2 SSD (2280)
	SSD capacity may differ depending on the model.
Bluetooth	Bluetooth 4.1
	If you connect to Bluetooth device and wireless LAN at the same time, the system
	may become slow.
	In order to use Bluetooth 4.1, the device you want to connect to should support
	Bluetooth 4.1.
Wireless LAN	Intel® 8265D2W
	Qualcomm QCNFA324A
	The WLAN card may differ depending on model. The user must not arbitrarily
	replace the WLAN card.
	Manufacturers and installers cannot provide services related to human safety
	as this wireless device may cause radio interference.
Webcam	HD Webcam
LAN	10/100 Megabit or gigabit.
	To use a wired LAN, you need to have a LAN adapter installed separately.
	The performance of the provided adapter depends on the model.
Product	Approx. 940 g (based on a large capacity battery) / Approx. 840 g (based on a
Weight	standard battery)
	The weight may differ depending on the model.

The product dimensions and specifications differ by model type and cannot be replaced by the user.

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22 Instruction / Safety Information

Power Supply and Environments
AC Adapter (Free Voltage)		Power Capacity: 40 W
AC Adapter (Free Voltage)		Power Capacity: 40 W
		Input: AC 100 V to 240 V, 1.0 A - 1.1 A 50 / 60 Hz
		Output: DC 19 V, 2.1 A (40 W)
Battery		Lithium Ion battery
		Charging Hours: 3.0 hours
		Charging hours may be longer if the battery is not used for a long
		time or the system is on.
		When temperature is outside the operating temperature
		specification, the battery may not be charged or charging hours
		may be longer.
		Operating temperature may be different from the actual room
		temperature.
Operating and Storage		Operating Temperature: 10 °C to 35 °C
Conditions		Operating Humidity: 20 % RH to 80 % RH
		Storage Temperature: - 5 °C to 40 °C
		Storage Humidity: 5 % RH to 90 % RH

Power Consumption

Power consumption of this product during operation standby, sleep mode, and manual off modes may differ depending on the product specifications and the adapter type. Even when the system is turned off, it consumes a minute amount of power, if supplied. To cut off the power supply completely, disconnect the power cord from the power outlet.

Using Windows 10 23

Using Windows 10

Start Menu

A New Start Menu

The Start menu in Windows 10 has been changed so you can use Windows quickly and easily.

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Press the [ ] button in the lower-left corner of the screen to display the Start menu.

TIP

Press the [ ] key or [Ctrl] + [Esc] to display the Start menu.

24 Using Windows 10

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1 Expand: Displays the names of all menu items.

2User Account: Displays the current user's information. You can use functions such as Change Account Settings, Lock or Logout.

3 Settings: You can set up the system including the network settings.

4 Power: Sleep, System Shutdown, and Restart menus are available.

5 App List: Displays the app list.

6 App Tile: Apps added to the Start menu are displayed in tile format.

7 Start Button: Opens or closes the Start menu.

8 Windows Search: Searches for the text entered by the user in My Items (system) or the Internet.

9 Add/Toggle Desktops: You can add and use multiple desktops.

10 Action Center: You can view the system-related notification messages and change PC settings.

TIP

• Press [ ] + [X], and then the [ ] button pop-up menu appears. You can use the

pop-up menu to easily access the shortcuts for Control Panel, Explorer, Search, System Shutdown, and the desktop environment.

Using Windows 10 25

Desktop Apps and Windows Apps

The Desktop apps remain unchanged from the previous Windows apps, but Windows apps have been changed to include various functions.

The Windows apps provide easy-to-use menus according to the window size and a variety of convenient functions such as Update and Alarm.

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26 Using Windows 10

Using Apps

Running and Exiting Apps

Run apps that were not added to the Start menu or apps that were installed on the system using the following method:

1 Press the [

] button and select and run the app you want from the app list.

TIP

Press the [ ] key or [Ctrl] + [Esc] to display the Start menu.

2 To exit an app, press the [

] button on the top of the app screen.

Deleting Apps

You can delete apps from the Start menu tiles or the app list.

TIP

The basic Windows apps that are required may not be deleted.

1 Press the [

] button to display the Start menu.

TIP

Press the [ ] key or [Ctrl] + [Esc] to display the Start menu.

Using Windows 10 27

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28 Using Windows 10

2 Go to the Start menu app tiles or the app list and right-click the app you wish to delete.

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Using Windows 10 29

3 When the pop-up menu appears, select [Uninstall].

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If you are deleting a desktop app, the Programs and Features window appears. Right-click the app you wish to delete and press the Uninstall/Change button.

30 Using Windows 10

4 When prompted to confirm the deletion, click the [Uninstall] button to delete the app.

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Adding Apps to Start Menu/Taskbar

You can add frequently used apps on the Start menu and taskbar for easy and quick access.

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