Volkswagen works continuously to develop and further improve all models. Please understand that we
must therefore reserve the right to alter any part of
the vehicle and its equipment or technical specifications at any time. The information provided concerning scope of delivery, appearance, performance,
dimensions, weights, fuel consumption, standards
and vehicle functions is all correct at the time of going to print. Some of the equipment and functions
described might not yet be available in a particular
vehicle (information can be provided by your local
Volkswagen dealership), or may be available only in
certain countries. The vehicle illustrated on the cover may have certain items of optional equipment
which are only available at extra cost, or which are
only available in certain markets. Your Volkswagen
dealership will be able to inform you about varia-
tions in different countries. Subject to alteration and
amendment. No legal commitment may be inferred
from the information, illustrations or descriptions in
this manual.
No part of this manual may be reprinted, reproduced
or translated without the written permission of
Volkswagen AG.
All rights under the laws of copyright are expressly
reserved by Volkswagen AG. Subject to alteration
and amendment.
This paper was bleached without the use of
chlorine.
Thank you for choosing Volkswagen
By purchasing this Volkswagen, you have become the owner of a vehicle fitted with the most up-to-date
technology and a multitude of convenience functions for your use and enjoyment.
Before using your vehicle for the first time, please read and observe the information in this owner's manual.
It will quickly help you to become familiar with your vehicle and all of its functions as well as making you
aware of dangers to yourself and others and of how these dangers can be avoided.
If you have any further questions about your vehicle, or if you think that the vehicle wallet has not covered
everything, please get in touch with your Volkswagen dealership. They will always be happy to deal with
your questions, suggestions or problems.
We hope you enjoy driving your new vehicle. Happy motoring.
Volkswagen AG
Infotainment
Getting started
Introduction to the topic
The function and settings of the Infotainment system depend on the country and vehicle equipment.
Before using for the first time
Before using the device for the first time, please observe the following points so you can make full use
of the available functions and settings:
— Observe the basic safety instructions
→ page 190.
— Reset the Infotainment system to factory set-
tings.
— Find your favourite radio stations and store them
to station buttons for quick access → page 202.
— Use only suitable audio sources and data media
→ page 205.
— Pair a mobile device to make calls using the tele-
phone interface → page 212.
— Use current map data for the navigation
→ page 207.
— Register with Volkswagen We Connect to use the
corresponding services → page 177.
Other applicable documents
In addition to this manual, please observe the following documents when using this Infotainment
system and its components:
— Supplements to the vehicle wallet of your vehicle.
— The operating instructions for the mobile device
or audio sources.
— The operating instructions for external data media
and playback devices.
— Instructions for any Infotainment accessories sub-
sequently installed or additionally used.
— Service description when using Volkswagen We
Connect services.
— Digital operating instructions in the Infotainment
system (where available)
Safety notes
Please refer to and on page 190.
— Some functions may contain links to websites
that are operated by third parties. Volkswagen AG
does not assume ownership of the third-party
websites that are reached via links and is not responsible for their content.
— Some functions may contain external information
supplied by third parties. Volkswagen AG is not
responsible for external information being correct, up-to-date and complete, or for any infringement of third-party rights.
— The radio stations or owners of the data storage
media and audio sources are responsible for the
content provided.
— Multi-storey car parks, tunnels, high buildings,
mountains, and other electrical devices, e.g. battery chargers, can also impair radio reception.
— Films or metal-coated stickers on the aerial and
on the windows can interfere with radio reception.
WARNING
The central computer of the Infotainment system
is networked with the control units installed in the
vehicle. Incorrect repair or incorrect removal and
installation of the central computer therefore lead
to an increase risk of accident and injury.
Never replace the central computer with a used
·
central computer from end-of-life vehicles or
from recycling.
Have the central computer removed and instal-
·
led or repaired only by a qualified workshop.
Volkswagen recommends using a Volkswagen
dealership for this purpose.
WARNING
The factory-installed radio with integrated hardware is networked with the control units installed
in the vehicle. Incorrect repair or incorrect removal
and installation of the radio therefore lead to an
increase risk of accident and injury.
Never replace the radio with a used radio from
·
end-of-life vehicles or from recycling.
Have the radio removed and installed or re-
·
paired only by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.
WARNING
Accidents and injuries can occur if the driver is distracted. Reading information off the screen and
operating the Infotainment system can distract
you from the road and cause accidents.
Always drive carefully and responsibly.
·
190Infotainment
WARNING
Connecting, inserting or removing data media or
audio sources while the vehicle is in motion can
distract you from the road and lead to accidents.
WARNING
Set the volume so that noises outside the vehicle
(e.g. emergency service sirens) can be easily heard
at all times.
Setting the volume too high may damage your
·
hearing. This is the case even if you are only exposed to high volumes for short periods.
WARNING
The following conditions can lead to situations
where emergency calls, telephone calls and data
transmission are not possible or are interrupted:
If your current location is in an area with no or
·
insufficient mobile communications and GPS reception. This can also include tunnels, streets
with tall buildings, garages, underpasses, mountains and valleys.
If you are in an area with sufficient mobile com-
·
munications and GPS reception but the telecommunications provider's mobile network is
out of order or is not available.
If the components in the vehicle required for
·
emergency calls, telephone calls and data transmission are damaged, not working or do not
have sufficient electrical power.
If the rechargeable battery in the mobile device
·
is flat or has insufficient charge level.
WARNING
In some countries and mobile networks, a call for
assistance or an emergency call can be made only
if a mobile device is connected to the vehicle's
mobile phone interface that contains an “unlocked” SIM card with sufficient credit, and if there
is sufficient network coverage.
WARNING
Read and follow the appropriate operating manuals of the respective manufacturer when using
mobile devices, data media, external devices, external audio and media sources.
WARNING
Arrange the wires for external devices and audio
sources so that they do not obstruct the driver.
WARNING
The volume level may suddenly change when you
switch the audio or media source or connect a new
source.
Reduce the volume before switching the audio
·
or media source or connecting a new source.
WARNING
The limit values for electromagnetic radiation in
the vehicle may be exceeded, and thus the health
of the driver and vehicle occupants may be endangered when operating a mobile or wireless device
without a connection to an external aerial. This also applies to external aerials which have not been
correctly installed.
Maintain a minimum distance of 20 centimetres
·
between the aerials of the mobile device and an
active medical implant, since the mobile devices
may impair the function of active medical implants.
Do not carry an operational mobile device close
·
to or directly above an active medical implant,
e.g. in a breast pocket.
Switch off mobile devices immediately if you
·
suspect they may be interfering with an active
medical implant or any other medical device.
WARNING
Mobile devices, external devices and accessories in
the vehicle that are not properly secured can be
flung though the vehicle interior and cause injuries
in the event of a sudden driving or braking manoeuvre or in the event of an accident.
Secure any mobile devices and accessories out-
·
side the deployment zone of the airbags or stow
them safely.
WARNING
The centre armrest can obstruct the driver's arm
movements. This can cause accidents and severe
injuries.
Always keep the stowage compartment in the
·
centre armrest closed while the vehicle is in
motion.
WARNING
Unfavourable light conditions and a damaged or
dirty screen may result in displays and information
not being read or not being read correctly from
the screen.
Displays and information on the screen must
·
never cause you to take safety risks. The screen
Getting started191
is no substitute for full concentration on the
part of the driver.
WARNING
Radio stations can transmit catastrophe and danger warnings. The following conditions can prevent these warnings from being received or issued:
If your current location is in an area with no or
·
insufficient radio signal reception. This can also
include tunnels, streets with tall buildings, garages, underpasses, mountains and valleys.
If the frequency bands of the radio stations are
·
subject to interference or are not available in
areas with adequate radio signal reception.
If the loudspeakers and the components re-
·
quired for radio reception in the vehicle are
damaged, not working or do not have a sufficient power supply.
When the Infotainment system is switched off.
·
WARNING
Switch off mobile devices in areas with a risk of
explosion.
WARNING
Driving recommendations and traffic symbols displayed by the navigation system may differ from
the current traffic situation.
Road signs, traffic signals, traffic regulations
·
and local conditions have priority over the recommendations and displays provided by the
navigation system.
Adapt your speed and driving style to suit visi-
·
bility, weather, road and traffic conditions.
Certain events can make the originally planned
·
driving time and route to the destination considerably longer or make navigation there temporarily impossible, e.g. due to a road being
closed.
NOTICE
Your mobile device must always be switched off in
areas where special regulations apply and when the
use of mobile devices is forbidden. The radiation
produced by the mobile device when switched on
may interfere with sensitive technical and medical
equipment, possibly resulting in malfunction or
damage to the equipment.
NOTICE
The loudspeakers may be damaged if the volume is
too high or the sound is distorted.
Notes on use
Please refer to and on page 190.
— The Infotainment system needs a few seconds for
a complete system start and does not respond to
inputs during this time. During system startup,
only the rear view camera image can be displayed.
— The Infotainment system needs to start up com-
pletely before all displays are available and before
it is possible to run functions. The duration of a
system start depends on the functional scope of
the Infotainment system and can also take longer
than usual particularly at low and high temperatures.
— When using the Infotainment system and the cor-
responding accessories, such as a headset or earphones, please observe the country-specific regulations and legal requirements.
— Some Infotainment functions require an active
We Connect user account for the vehicle and an
online connection to the Internet. The data transfer must not be restricted for the execution of the
functions.
— Lightly pressing the buttons or touching the
touchscreen is sufficient to operate the Infotainment system.
— To ensure that the Infotainment system works
properly, it is important to make sure the system
is switched on and that the correct date and time
are set in the vehicle – where available.
— A missing function button on the screen does not
constitute a fault in the unit; it corresponds to the
country-specific equipment.
— Some functions of the Infotainment system are
available only when the vehicle is stationary. In
some countries, the selector lever must additionally be in parking position P or neutral position N.
This is not a malfunction, but simply a legal requirement.
— There may be restrictions on the use of Blue-
tooth® devices in some countries. Information is
available from the local authorities.
— Switch the ignition on before switching the Info-
tainment system back on if the 12-volt vehicle
battery has been disconnected.
— Changes to settings may cause the display con-
tent to vary and some aspects of the Infotainment system operation to differ from the descriptions given in this manual.
— Repairs and modifications to the Infotainment
system should be carried out only by a qualified
192Infotainment
workshop. Volkswagen recommends using a
Volkswagen dealership for this purpose.
— Using a mobile device in the vehicle may cause
noise from the speakers.
— In some countries, the Infotainment system is au-
tomatically switched off when the engine is
switched off and when the 12-volt vehicle battery
charge level is low.
— In certain vehicles with Park Distance Control, the
volume of the current audio source is lowered automatically when reverse gear is engaged. It is
possible to lower the volume.
— Information on the included software and the li-
cence conditions is stored under:
Copyright
.
Setup
— If you sell your vehicle or loan it to somebody
else, make sure that all the stored data, files and
settings are deleted and that the SD card, external
audio sources and data media are removed where
applicable.
Main menus on the start screen
Air conditioning
Sound
Media Control
Navigation
Users, User management
Podcasts
Radio/Media
Settings
Auxiliary heater
Telephone
→ page 106
→ page 198
→ page 207
→ page 176
→ page 202, → page 205
→ page 198
→ page 110
→ page 212
Start screen HOME
Please refer to and on page 190.
You can configure the layout of the tiles, views and
displays on the start screen of the display and operating unit or have them positioned on the basis of
factory layout templates.
If a tile is not present, this is not a fault but corresponds to the country-specific equipment of your
vehicle.
The following main menus may be included as tiles
on the start screen:
Main menus on the start screen
Alexa
(not available in all countries)
Background lighting
App-Connect
Apps
Driver assist systems
e-Manager
Vehicle
Help
on the functions and operation of the Infotainment system.
→ page 183
→ page 133
: here you can find further information
Technical data
Please refer to and on page 190.
Radio with integrated hardware (8.25")
The radio installed in the vehicle at the factory contains country-specific components and software for
connectivity and for execution of Infotainment, convenience and vehicle functions.
The corresponding displays are shown on the screen
of the radio and in some cases in the instrument
cluster and head-up display.
— Capacitive colour screen:
— 8.25-inch variant, TFT display, WVGA: 1,082 x
480 pixels.
— Device operation by touching the screen, rotary/
push knob, menu control and buttons on the multifunction steering wheel.
Central computer with display and operating unit
(10")
The central computer installed in the vehicle at the
factory contains country-specific components and
software for connectivity and for execution of Infotainment, convenience and vehicle functions.
The corresponding displays are shown on the screen
of the display and operating unit and in some cases
in the instrument cluster and head-up display.
— Capacitive colour screen:
— 10-inch variant, TFT display, HD: 1,280 x 720
pixels.
Getting started
193
— Device operation by:
— Sensor fields. Touch operation.
— Buttons on the multifunction steering wheel.
— Proximity sensor (driver/front passenger detec-
tion, gesture control).
Convenience and vehicle functions
— Settings for driver assist systems
— Settings for heating and air conditioning system.
— Settings for light and vision functions.
— Settings for convenience functions.
— Settings for parking and manoeuvring
Sound system
Please refer to and on page 190.
Basic equipment:
The Infotainment system available from the factory
is equipped as follows:
— Two to four loudspeakers, in different installation
The Infotainment system can be extended as follows
by an optional sound system:
— Up to 9 loudspeakers, in different installation lo-
cations and with different power ratings (watt).
— External amplifier (DSP-Ethernet).
— Separate subwoofer.
— Setting options:
— Equaliser, Treble, Mid, Bass.
— Volume distribution front, rear and left, right
(balance, fader).
— Seat-dependent sound optimisation (sound fo-
cus).
— Subwoofer volume.
— Surround settings.
Connectivity
Please refer to and on page 190.
Wi-Fi (only for 10")
— Wi-Fi in accordance with IEEE 802.11 a/b/g/n/ac.
— Transfer in 2.4 GHz and 5 GHz.
— Three Wi-Fi modes simultaneously:
— Tethering (2.4 or 5 GHz),
— 2.4 GHz access point,
— 5 GHz access point.
— Wi-Fi aerial.
— One multiband aerial each for 2.4 and 5 GHz.
— Up to 8 Wi-Fi devices can be connected simulta-
neously.
— Internet connection via Wi-Fi:
— Tethering via customer telephone,
— Hotspot for clients in the vehicle.
— Apple CarPlay via Wi-Fi.
— Audio and video streaming via Wi-Fi
— Simplified coupling process via WPS, NFC or QR
code.
Bluetooth® profiles
A maximum of three Bluetooth® devices can be connected at the same time.
The Infotainment system is delivered with a version
4.2 Bluetooth® interface.
These Bluetooth® profiles may be present:
— HFP 1.7 (Hands-Free Profile)
— Telephony and speakerphone.
— A2DP 1.3 (Advanced Audio Distribution Profile).
— Music playback.
— AVRCP 1.6 (Audio Video Remote Control Profile)
— Display and operation of music playback.
— Transmission of Cover Arts.
— PBAP 1.2 (Phone Book Access Profile)
— Access to phone book and call lists.
— MAP 1.3 (Message Access Profile)
— Access to SMS and e-mail.
— SSP 1.2 (Serial Port Profile).
— Serial data transmission via Bluetooth®.
194Infotainment
Overview and controls: 10 inch
Please refer to and on page 190.
Fig. 129 Overview: display and control unit of the 10 inch version (10”).
HOME
button:
Time.
1
Status of privacy settings with number of possi-
2
ble notifications.
HOME
button: .
3
Status display for seat heating and seat ventila-
4
tion.
Sensor field (Infotainment system on or off).
5
Touch slider for temperature.
6
Touch slider for volume.
7
Views (the current view is highlighted).
8
9 Temperature display (adjustment via 6 ).
Scroll bar.
10
Drop-down menu.
11
Function buttons for main menus (tiles).
12
Screen (touchscreen).
13
Gesture control is switched on.
14
3
Opens the start page.
— Touch .
5 Sensor field (on or off)
Switches the Infotainment system manually on and
off.
— Touch the sensor field.
6 Touch slider for temperature
Touch slider for the driver position, touch slider for
the front passenger position.
— Swipe to the left to reduce the temperature.
— Swipe to the right to increase the temperature.
7 Touch slider for volume
— Swipe to the left to reduce the volume.
— Swipe to the right to increase the volume.
Further information and tips on operating the
Infotainment system can be found at
→ page 197, Operating the Infotainment system.
Getting started195
8 Views
Submenus and functions have several views with
different content. Active views are marked by being
highlighted in colour.
— Touch a marking to change the view.
— Swipe left or right across the screen to switch be-
tween views.
10 Scroll bar
Some menus and functions have further content
above or below the current screen view.
— Touch the scroll bar and pull it up or down.
11 Drop-down menu
Further function buttons for functions and notifications can be found in the drop-down menu. Displayed functions can be configured → page 198.
— Touch a marking and pull it down to open the
drop-down menu.
Overview and controls: 8.25 inch
Please refer to and on page 190.
12 Function buttons for main menus (tiles)
Open the main menus using the function buttons.
The position of the function buttons can be configured → page 198.
— Touch to open a main menu, e.g. for the tele-
phone interface.
13 Screen
Operate the functions of the Infotainment system
via the screen. A detailed description of the various
finger movements can be found in the digital instructions.
— Touch
Operation
.
Fig. 130 Overview: radio of the 8.25 inch version (8.25”).
Rotary/push knob.
1
Time.
2
196Infotainment
Status of privacy settings with number of possi-
3
ble notifications.
Loading...
+ 22 hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.