LG LSSB2692ST User Manual

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ENGLISH FRANÇAIS ESPAÑOL

OWNER’S MANUAL

SIDE BY SIDE REFRIGERATOR

Please read this owner's manual thoroughly before operating and keep it handy for reference at all times.

LSSB2692** / LSSB2696**

MFL67262507_Rev.04

www.lg.com

ENGLISH

TABLE OF CONTENTS

SAFETY

INSTRUCTIONS

PRODUCT

OVERVIEW

OPERATION

IMPORTANT SAFETY INSTRUCTIONS When Connecting the Power When Using the Refrigerator

Product Overview

Starting Adjusting the Temperatures and Functions Control Panel Shelf Freezer Door Bin Dairy Corner Adjustable Door Bin Refrigerator Gallon Bin Refrigerator/Freezer Drawers Upper/Lower Drawer Covers Replacing the Water Filter

3 4 6

12 12

13 19 19 20 20 21

21 22

STORING FOOD

SMART FUNCTIONS

CARE AND

MAINTENANCE

Food Storage Guide

Smart ThinQ Application Smart Diagnosis™ Function

General Information Cleaning Troubleshooting Guide Before Calling for Service

26 29

30 31 32 47

Safety Instructions

IMPORTANT SAFETY INSTRUCTIONS

This guide contains many important safety messages. Always read and obey all safety messages.

This is the safety alert symbol. It alerts you to safety messages that inform you

of hazards that can kill or hurt you or others or cause damage to the product.

All safety messages will be preceded by the safety alert symbol and the hazard signal word DANGER, WARNING, or CAUTION. These words mean:

DANGER

WARNING

CAUTION

All safety messages will identify the hazard, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

You may be killed or seriously injured if you don’t follow instructions immediately.

You may be killed or seriously injured if you don’t follow instructions.

Indicates an imminently hazardous situation which, if not avoided, may result in minor or moderate injury, or product damage only.

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WARNING

Safety Instructions

TIP-OVER HAZARD

Use two or more people to move and install the refrigerator. To prevent the refrigerator from tipping over, install anti-tip brackets (provided). Failure to follow the refrigerator installation instructions can result in serious injury or death.

WARNING

This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.

WARNING

To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety precautions should be followed, including the following.

Read all instructions before using this appliance.

1. When Connecting the Power

Use a dedicated outlet.

• Using several devices at one outlet may cause a fire.

Plug in the power plug with the power cord facing downward.

Failure to do so could damage the plug or cord, resulting in fire or electric shock.

When moving the refrigerator away from the wall, be careful not to roll over or damage the power cord. Do not squeeze or crush the cord or plug when pushing the refrigerator back in.

Doing so could result in fire or electric shock.

Do not allow the power cord to be bent, crushed, or damaged. Do not run the power cord under heavy objects like furniture, other appliances, or through high-traffic areas.

Doing so may damage the power cord and result in fire or electric shock.

Do not extend or modify the length of the power cord.

Use only an exact factory replacement part to avoid electrical issues, fire, or electric shock.

Safety Instructions

Unplug the power cord or turn off the power when cleaning or moving the refrigerator.

• Failure to do so may cause electric shock or injury.

• Press the POWER button for 3 seconds to turn off the power at display panel.

Do not pull out the cord or touch the power plug with wet hands.

Doing so may cause electric shock or injury.

Remove water or dust from the power plug and insert it securely into the wall socket.

Dust, water, or a loose connection may cause a fire or electric shock.

Do not unplug the refrigerator by pulling on the cord.

Doing so may cause electric shock or short circuit resulting in a fire.

Do not use the power cord or the power plug if it is damaged or if the outlet is damaged.

Doing so may cause electric shock or short circuit resulting in a fire.

Wait for 5 minutes or longer when reconnecting the plug.

Give the compressor time to cycle before re-starting.

If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.

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2. When Using the Refrigerator

Safety Instructions

Do not place heavy or dangerous objects on the refrigerator.

Opening or closing the door may cause objects to fall, resulting in injury, fire, or electric shock.

Do not install the refrigerator in a damp location or where it will be exposed to running water.

Deterioration of the insulation on electrical parts may result, causing risk of electric shock.

Do not allow children to hang on the refrigerator doors, shelves or drawers.

Doing so may cause serious injury.

Do not allow children to climb into the product.

A child's life could be endangered if the child climbs into the refrigerator.

Opening and closing the door of the refrigerator vigorously may cause the stored food in the door bins to fall.

Do not use or store flammable materials like ether, benzene, alcohol, medicine, LP gas, sprays, or cosmetics near or in the refrigerator.

Doing so may cause explosion or fire.

Do not use a hair drier to dry the inside, nor light a candle to remove odor.

Doing so may cause explosion or fire.

Safety Instructions

Do not use combustible sprays (including cooking sprays, oils and other aerosol products) on or near the refrigerator.

Doing so may cause a fire.

Do not install the refrigerator near a gas stove, water heater or other source of ignition that may possibly leak gas.

Turn off the refrigerator if you will not be using it for an extended period of time, or in the event of a severe electrical storm.

Press the POWER button for 3 seconds to turn off the power at the control panel.

If your refrigerator is leaking, have it checked by an authorized service technician before operating it.

Failure to follow this warning may cause electric shock or fire.

Do not spray water inside or outside the refrigerator, do not clean it with benzene or thinner.

If the insulation around electrical parts deteriorates, it can result in electric shock or fire.

If a strange smell or smoke is detected from the refrigerator, turn off the refrigerator and contact the service center.

Failure to follow this warning may result in a fire.

Do not allow any person except an authorized servicer to disassemble, repair, or alter the refrigerator.

Doing so may cause injury, electric shock or fire.

This product is not to be used for special purposes such as the storage of medicine or test materials or for use on ships, vehicles, aircraft, etc.

Doing so may cause an unexpected risk such as fire, electric shock, deterioration of stored material, chemical reaction.

Safety Instructions

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When disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave the shelves in place so that children may not easily climb inside.

Child entrapment generally results in death by suffocation.

This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

Children should be supervised to ensure that they do not play with the appliance.

Install the refrigerator on a solid and level floor.

If the refrigerator tips when opening or closing the door, it could fall over, causing property damage and personal injury.

Do not put hands, feet, or metal objects into the air vents or cover, or below or behind the refrigerator.

Doing so may result in electric shock or injury.

Do not step on the pipe under the freezer door.

Doing so may cause electric shock or injury.

Supply the automatic icemaker with drinkable water.

Non-potable water can cause health risks.

If connected to a circuit protected by fuses, use time delay fuse.

Safety Instructions

CAUTION

Do not insert hands into the ice bucket or the ice dispenser.

Doing so may cause injury.

Do not touch food or containers in the freezer with wet hands.

Doing so may cause frostbite.

Do not put ice in a thin crystal cup or ceramic ware.

The glass may shatter and present a hazard.

If power goes out, remove ice from ice bin.

Ice will melt and water will leak onto floor. Dump ice if power is out for a long period.

Do not remove the cover of the automatic ice dispenser.

The internal mechanism of the icemaker can cause injury if handled.

Place food items and containers carefully on the shelves in the refrigerator.

Opening and closing the door may cause food to fall, resulting in injury.

Do not put glass bottles or containers in the freezer.

Contents may break the bottle when frozen, causing risk of injury.

Do not stick your hands under the refrigerator.

Sharp edges, fans, and wires may cause an injury.

Safety Instructions

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Close the door carefully when children are near.

Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small.

Do not put live animals into the refrigerator.

SAVE THESE INSTRUCTIONS

Product Overview

Top Cover

Automatic

Icemaker

Shelf

LED Lamp

Shelf

Drawer (3)

Door Bin

Freezer Compartment

Refrigerator Compartment

LED Display

Control Panel

Filter

Dairy Corner

Shelf

Adjustable door bin

LED Lamp

Shelf

Adjustable door bin

Drawer(3)

Gallon bin

Lower Cover

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Starting

Operation

When the refrigerator is first installed, allow it to stabilize at normal operating temperatures for 2-3 hours prior to filling it with fresh or frozen foods. If operation is interrupted, wait 5 minutes before restarting.

Adjusting the Temperatures and Functions

Dispenser Control Panel

LED Display Control Panel

Dispenser Lamp (hidden)

Water/Ice Output

Dispenser Push Switch

Operation

2 3 4 5 6 7

Smart Diagnosis

Control Panel

LED Display Control Panel

Power

Ice Plus

Freezer

Refrigerator

The Power button turns off all electrical power to the unit. Press and hold the Power button for 3 seconds to turn off the power. When the

power is off, the indicator light is off. There is no need to turn off power at the circuit breaker or wall receptacle. Use this function for service or extended vacations.

Press the Ice Plus button once to activate the Ice Plus function. The Ice Plus icon on the display panel illuminates when activated. The Ice Plus function runs the freezer compartment at the coldest setting for a

24-hour period to increase icemaking by up to 20%, and then turns off automatically.

NOTE

Press the button again to cancel the Ice Plus function.

•

To adjust the temperature in the freezer compartment, press the Freezer button to cycle through the range of available settings.

To adjust the temperature in the refrigerator compartment, press the Refrigerator button to cycle through the range of available settings.

NOTE

• The actual inner temperature varies depending on the food status, since the

indicated temperature setting is the target temperature and not the actual temperature within the refrigerator.

Initially set the REFRIGERATOR CONTROL at 37 ˚F and the FREEZER CONTROL at 0 ˚F. Leave them at these settings for 24 hours (one day) to

stabilize. Then adjust the compartment temperature as illustrated above.

• To change temperature display from Fahrenheit to Celsius press and hold the

Freezer and Refrigerator buttons simultaneously for approximately 5 seconds. Do the same to convert back to Fahrenheit.

Operation

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Door Alarm

Water Filter

Smart Diagnosis

The Door Alarm sounds three times at 30-second intervals when a compartment door is left open for more than 60 seconds. The alarm stops sounding when the

door is closed. Press the Door Alarm button once to activate or deactivate the door

alarm function.

NOTE

• Contact your local service center if the alarm continues to sound after the

doors are closed.

Press and hold the Water Filter button for approximately 3 seconds to reset the filter

indicator after the water filter has been replaced.

NOTE

•

Replace indicator light reaches 0 or if the ice or water starts to taste bad.

Use during the Smart Diagnosis™ feature.

the water filter approximately every 6 months, when the water filter

Operation

111098

Dispenser Control Panel

Wi-Fi

Freezer

Refrigerator

Lock

Dispenser

Selection Indicator

Use the Wi-Fi button with the LG Smart Refrigerator smart phone app to connect the refrigerator to a home Wi-Fi network. Refer to the Smart Features section of the manual for information on the initial setup of the application.

The Wi-Fi icon displays the status of the refrigerator’s network connection. When the refrigerator is connected to the network, the Wi-Fi icon is illuminated.

Press and hold the Wi-Fi button for 3 seconds to connect to the network. The icon blinks while the connection is being made, then turns on once the connection is successfully made.

Freezer temperature indicator.

Refrigerator temperature indicator.

Press and hold the Lock button for three seconds to lock the dispenser and all of

the other control panel functions.

Press and hold again for 3 seconds to unlock.

Displays whether the dispenser is set to dispense water, cubed or crushed ice.

Dispensing

Cubed Ice

Dispensing Water

Dispensing

Crushed Ice

Press the dispenser selection button repeatedly until the cubed ice icon illuminates. Press the dispenser switch with a glass or other container to dispense cubed ice.

Press the dispenser selection button repeatedly until the water icon illuminates. Press the dispenser switch with a glass or other container to dispense water.

Press the dispenser selection button repeatedly until the crushed ice icon

illuminates.

Press the dispenser switch with a glass or other container to dispense crushed ice.

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CAUTION

Operation

NOTE

• Hold the glass or other container in place for a couple of seconds after

dispensing ice or water to catch the last few cubes or drops. The dispenser is designed to not operate while either refrigerator door is open.

• Hold the container as close to the ice or water chute as possible to avoid

spilling and splashing.

• Do not dispense ice into fine china or crystal glasses. China or crystal can be

broken.

Cleaning

Automatic

Icemaker

The water collector has no self-drainage function, so it should be cleaned regularly. Remove the cover by pulling the front of the water collector cover and dry it with a cloth.

• The automatic icemaker can automatically

make 6 cubes at a time, 70~120 pieces per day. This quantity may vary by circumstance, including ambient temperature, door opening, freezer load. etc.

• Icemaking stops when the ice storage bin is full.

• To turn the icemaker off, turn the icemaker

switch to OFF. To turn the icemaker back on, turn the switch to ON.

NOTE

• It is normal to hear noise when ice drops into the ice storage bin.

• Occasionally shake the ice storage bin so that the ice does not pile higher on one

side. If the ice piles up high next to the ice maker, ice production will stop.

ON/OFF Switch

lcemaker

Automatic Shutoff Arm

Icemaker Not

Working Properly

Ice is Lumped Together

• When ice is lumped together, take the ice lumps out of the ice storage bin,

break them into small pieces, and return the pieces to the ice storage bin.

• When the ice produced by the icemaker is too small or is lumped together, the

amount of water supplied to the icemaker may need to be adjusted. Contact the service center.

❈ If ice is not used frequently, it may lump together.

Power Failure

• Ice may drop into the freezer compartment. Take the ice storage bin out and

discard all the ice. Dry the ice bin and place it back in the freezer.

The Refrigerator is Newly Installed

• It takes about 12 hours for a newly installed refrigerator to make ice.

Operation

How to remove

and reinstall the

ice storage bin

Remove

• Grip the handle as shown in the figure 1.

BIN

• Lift the lower part slightly

• Take the Ice Storage bin out slowly

Cover

• Lift up the cover

❈ Watch the hooks inside of cover.

Reinstall (Bin&Cover)

• Assembly is the reverse order of disassemby.

• You will hear the bin snap into place when it is in the correct position.

figure 1

WARNING

• Do not dismantle the ice storage bin unless it is necessary.

• Use both hands to remove the ice bin to avoid dropping it.

• Do not touch the ejector mechanism with hands or tools.

It may damage the icemaker or hurt your hands (figure 2).

figure 2

Auto-Closing Door

System

Other Functions

The doors automatically close when in the 60 degree position.

NOTE

• This function is performed by a spring-damper

mechanism. Closing speed and strength depends on the ambient temperature, frequency of door opening/closing and contents of the door bins.

Open Door Alert

• A warning tone will sound 3 times at thirty-second intervals if the refrigerator or

freezer door is left open for more than sixty seconds.

• Please contact a local service center if the warning continues to sound after the

door is closed.

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CAUTION

Operation

Throw away the first few batches of ice (about 24 cubes) and water (about 7 glasses) first made after refrigerator installation.

The first ice and water may include particles or odor from the feed water pipe or feed water box. This is also necessary if the refrigerator has not been used for a long time.

Children should be supervised when using the dispenser.

Be careful that frost does not block the ice passage.

The ice passage may become blocked with frost if only crushed ice is used. Remove the frost that accumulates by removing the ice bin and clearing the passage with a rubber spatula. Dispensing cubed ice can also help prevent frost buildup.

Never store beverage cans or other items in the ice bin for the purpose of rapid cooling.

Doing so may damage the icemaker or the containers may burst.

Never use thin crystal glass or crockery to collect ice.

Such containers may chip or break resulting in glass fragments in the ice.

Dispense ice into a glass before filling it with water or other beverages.

Splashing may occur if ice is dispensed into a glass that already contains liquid.

To avoid personal injury, keep hands out of the ice door and passage.

Part breakage or injury may occur.

Never remove the icemaker cover.

If discolored ice is dispensed, check the water filter and water supply. If the problem continues, contact service center. Do not use the ice or water until the problem is corrected.

Never use a glass that is exceptionally narrow or deep.

Ice may jam in the ice passage and refrigerator performance may be affected.

Keep the glass at a proper distance from the ice outlet.

A glass held too close to the outlet may prevent ice from dispensing.

Operation

Shelf

The shelves in the refrigerator are adjustable to meet individual storage needs.

Disassembling

Reassembling

CAUTION

1. Lift the front of the shelf slightly.

2. While supporting the shelf, tilt it and pull it out.

Tilt the front of the shelf up and guide the shelf hooks into the slots at a desired height. Then, lower the front of the shelf so that the hooks drop into the slots.

Make sure that shelves are level from one side to the other. Failure to do so may result in the shelf falling or food spilling.

Disassembling

Reassembling

Freezer Door Bin

Use to store small packaged frozen food. Do not use door bins to store ice cream or for long-term food storage.

Hold the bin with both hands and slightly lift up the

front part to pull the bin out.

Hold the bin with both hands and

reassemble one side at a time by pushing it in.

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Dairy Corner

Operation

Disassembling

Use to store dairy goods like butter and cheese.

To remove the dairy corner, simply lift it up and pull straight out.

► Close the dairy corner completely after use.

The refrigerator door may not close properly if the dairy corner is left open.

Adjustable Door Bins

Use to store small, packaged refrigerated food or beverages such as milk, canned drinks, etc. The adjustable door bins are removable for easy cleaning and adjustment.

Disassembling

Reassembling

CAUTION

You must remove the dairy corner before disassembling the adjustable door bin.

To remove the door bin, pull the levers on each side and pull the bin up off of the rail.

Before reassembling the adjustable door bin, remove the dairy corner.

Hold the door bin with both hands and place it on top of the rail. Push the basket

down while holding the lever under the bin. The bin clicks when it is in the correct position.

- Always disassemble/assemble the adjustable door bin using two hands. Make sure that the adjustable door bins are empty before disassembling/ assembling them.

Lever

Operation

Refrigerator Gallon Bin

For storing larger containers, such as gallons of milk.

Disassembling

Reassembling

Disassembling

Hold the bin with both hands, lift up and pull out.

Hold the bin with both hands and click it

into place, one side at a time.

Refrigerator/Freezer Drawers

For convenient storage of items like fruits, vegetables and packaged frozen food.

CAUTION

Reassembling the

Lower

Compartment

1. Hold the front handle of the drawer and pull it out until it stops.

2. When you cannot pull out the drawer any more, lift it up slightly to pull it out.

3. The lower compartment under the drawer is also removable. The drawer is reassembled in the reverse order.

- Always disassemble the drawers using two hands. Make sure that the drawers are empty before removing them.

1. Slide both rails in simultaneously.

2. Hook the support ➊ into the rail tabs ➋ on both sides.

3. Lower the front of the compartment. The compartment clicks when it is in the correct position.

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Upper/Lower Drawer Covers

Operation

Disassembling

CAUTION

1. Lift the front of the cover slightly, then lift the back of the cover from below.

2. Pull the cover forward firmly.

3. Tilt the cover up 45° and remove it.

The cover is reassembled in the reverse order.

Never wash the inside accessories of the appliance in the dishwasher. They must be cleaned by hand.

Replacing the Water Filter

Replace the water filter:

- Approximately every six months.

- When the water filter indicator turns on.

- When the water dispenser output decreases.

- When the ice cubes are smaller than normal.

1. Remove the old water filter.

- Lower or remove the top left shelf to allow the water filter to rotate all the way down.

- Press the push button to open the water filter

cover.

NOTE

• Replacing the water filter causes a small amount of water (around 1 oz. or 25 cc) to drain. Place a cup

under the front end of the water filter cover to collect

any leaking water. Hold the water filter upright, once it

is removed, to prevent any remaining water from spilling out of the water filter.

- Pull the water filter downward and pull out.

Make sure to rotate the filter down completely before pulling it out of the manifold hole.

Operation

2. Replace with a new water filter.

- Take the new water filter out of its packing and remove the protective cover from the o-rings. With water filter tabs in the horizontal position, push the new water filter into the manifold hole until it stops.

- Rotate the water filter up into position and close the cover. The cover clicks when closed correctly.

CAUTION

3. After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.

4. Water Filter Bypass Plug

- Keep the water filter bypass plug. You MUST use the water filter bypass plug when a replacement water filter cartridge is not available.

DO NOT operate refrigerator without water filter or water filter bypass plug installed.

NOTE

• To purchase a replacement water filter:

- Visit your local dealer or distributor

- Web: Find Parts & Accessories from Support section of lg.com

- Call : 1-800-243-0000 (USA), 1-888-542-2623 (Canada)

• Part number of the replacement water filter: ADQ36006101

Water Filter

Bypass Plug

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Food Storage Guide

(Refer to the Product Overview for identification of parts.)

Storing Food

Freezer

Compartment

Shelf

Freezer

Compartment

Door Bin

Freezer

Compartment

Drawer

Dairy Corner

Refrigerator

Compartment

Shelf

Store various frozen foods such as meat, fish, ice cream, frozen snacks, etc.

• Store small packed frozen food.

• The temperature in the door bins is likely to increase as

the door opens; therefore, do not store long-term foods such as ice cream in the door bins.

• Store meat, fish, chicken, etc. after wrapping them

with thin foil.

• Store dry.

Store dairy products such as cheese and butter.

Store side dishes or other foods at a proper distance.

Refrigerator

Compartment

Door Bin

Vegetable Drawer

Store small packed food or beverages such as milk, juice, etc.

Store vegetables or fruits.

Storing Food

Food storage guide

• Store fresh food in the refrigerator compartment. How food is frozen and thawed is

an important factor in maintaining its freshness and flavor.

• Do not store food that spoils quickly, such as bananas and melons, at low

temperatures.

• Allow hot food to cool prior to storing it in the refrigerator. Placing hot food in the

refrigerator could spoil other food and lead to a higher energy consumption.

• Tightly wrap food or store it in a container with a lid.

• Do not block air vents with food. Smooth circulation of chilled air keeps refrigerator

temperatures even.

• Do not open the door frequently. Opening the door lets warm air enter the

refrigerator and causes temperatures to rise.

• Do not overfill the door bins.

Freezer

compartment

Refrigerator

compartment

• Do not store bottles or glass in the freezer compartment. They may break or

shatter.

• Do not refreeze food that has been thawed. This causes loss of taste and

nutrients.

• When storing frozen food for an extended period of time, such as ice cream, keep

it on a shelf, not in a door bin.

• Do not touch frozen containers made of metal with wet hands.

• Always clean food prior to refrigerating. Vegetables and fruits should be washed and dried. Packed food should be wiped to prevent adjacent food from spoiling.

• When storing eggs in their storage rack or box, ensure that they are fresh, and

always store them in an upright position.

NOTE

• If you keep the refrigerator in a hot and humid place, frequent opening of the

door or storing a lot of vegetables in it may cause condensation to form which has no effect on its performance. Remove the condensation with a paper or kitchen towel.

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Smart ThinQ Application

Smart Functions

Installing Smart

ThinQ Application

Smart ThinQ

Application

Features

The Smart ThinQ application allows you to communicate with the appliance using a

smartphone.

Search for the LG Smart ThinQ application from the Google Play Store or Apple

App Store on a smart phone. Follow instructions to download and install the application.

• For appliances with the

Firmware Update

Keep the appliance performance updated.

Manage Food

This feature helps track items in the refrigerator and freezer, sends alerts when items are near their use by dates, generates grocery lists, and links to related recipes.

Energy Monitoring

This feature keeps track of the refrigerator's power consumption and the number of door openings.

Remote Control

Control the Refrigerator Temperature, Fresh Air Filter and Ice Plus from the smart

phone app.

Push Messages

If the door remains open for more than ten minutes, you will receive a push

message. When Ice Plus is finished, you will receive a push message.

Smart Diagnosis™

This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.

Settings

Allows you to set various options on the refrigerator and in the application.

or logo

NOTE

• To verify the Wi-Fi connection, check that Wi-Fi icon on the control panel is lit.

• LG Smart ThinQ is not responsible for any network connection problems or any

faults, malfunctions, or errors caused by network connection.

• The machine supports 2.4 GHz Wi-Fi networks only.

• If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi

signal strength.

• The Wi-Fi connection may not connect or may be interrupted because of the home network environment.

• The network connection may not work properly depending on the internet service provider.

• The surrounding wireless environment can make the wireless network service run slowly.

• This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.

Smart Functions

Wireless LAN

module

Specifications

FCC Notice

Model LCW-003

Frequency Range 2412 to 2462 MHz

IEEE 802.11b: 17.56 dBm

Output Power (Max)

• For transmitter module contained in this product

This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment to an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 of the FCC Rules. Operation is subject to the

following two conditions:

1) this device may not cause harmful interference and

2) this device must accept any interference received, including interference that may cause undesired operation of the device.

Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

IEEE 802.11g: 25.53 dBm IEEE 802.11n: 25.29 dBm

FCC RF Radiation

Exposure

Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the specific operating instructions for satisfying RF exposure compliance.

Smart Functions

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Industry Canada

Statement

(For transmitter

module contained

in this product)

IC Radiation

Exposure

Statement

Open Source

Software Notice

Information

This device complies with Industry Canada’s applicable licence-exempt RSSs. Operation is subject to the following two conditions:

1) This device may not cause interference; and

2) This device must accept any interference, including interference that may cause

undesired operation of the device.

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.

This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body.

NOTE

• THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.

To obtain the source code under GPL, LGPL, MPL, and other open source licenses,

that is contained in this product, please visit http://opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.

LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.

Smart Functions

Smart Diagnosis™ Function

Should you experience any problems with the appliance, it has the capability of transmitting data via your telephone to the LG Customer Information Center. NFC or Wi-Fi equipped models can also transmit data to a smartphone using the LG

Smart ThinQ application.

Smart Diagnosis™

through the Customer

Information Center

• For appliances with the or logo. This gives you the capability of speaking directly to our trained specialists. The

specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis.

1. Call the LG Electronics Customer Information Center at: (LG U.S.A.) 1-800-243-0000 (LG Canada) 1-888-542-2623

2. Open the right refrigerator door.

3. Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door, when instructed to do so by the call center.

4. Press and hold the Freezer button for three seconds while continuing to hold your phone to the speaker.

5. After you hear three beeps, release the Freezer button.

6. Keep the phone in place until the tone transmission has finished. The display will count down the time. Once the countdown is over and the tones have stopped, resume your conversation with the specialist, who will then be able to assist you in using the information transmitted for analysis.

Smart ThinQ

Smart Diagnosis™

NOTE

• For best results, do not move the phone while the tones are being transmitted.

• If the call center agent is not able to get an accurate recording of the data, you

may be asked to try again.

• The Smart Diagnosis™ function depends on the local call quality.

• Bad call quality may result in poor data transmission from your phone to the

call center, which could cause Smart Diagnosis™ to malfunction.

• For appliances with the

Use the Smart Diagnosis feature in the Smart ThinQ application for help diagnosing

issues with the appliance without the assistance of the LG Customer Information Center.

Follow the instructions in the Smart ThinQ application to perform a Smart Diagnosis

using your smartphone.

or logo.

ENGLISH

General information

Care and Maintenance

Vacation Time

Power Failure

Anti-Condensation

Pipe

If you choose to leave the refrigerator on while you are away, follow these steps to prepare the refrigerator before you leave.

1. Use up any perishables and freeze other items.

2. Turn off the icemaker and empty the ice bin.

If you choose to turn the refrigerator off before you leave, follow these steps.

1. Remove all food from the refrigerator.

2. Depending on your model, set the thermostat control (refrigerator control) to OFF.

3. Clean the refrigerator, wipe it and dry well.

4. Tape rubber or wood blocks to the tops of both doors to prop them open far enough for air to get in. This stops odor and mold from building up.

1. If the power will be out for 24 hours or less, keep all refrigerator doors closed to help foods stay cold and frozen.

2. If the power will be out for more than 24 hours, remove all frozen food and store it in a frozen food locker.

The outside wall of the refrigerator cabinet may sometimes get warm, especially just after installation. This is due to the anti-condensation pipe, which pumps hot refrigerant to prevent sweating on the outer cabinet wall.

Replacing LED

Lighting

Check to make sure that the LED lamp is turned on.

- LED lamp is not a user-serviceable item.

If the LED array fails, contact LG Electronics call center for service.

Care and Maintenance

Cleaning

Keep the refrigerator clean to prevent undesirable odors. Wipe up spilled food immediately, since it may acidify and stain plastic surfaces if allowed to settle.

Always unplug the refrigerator prior to cleaning.

WARNING

Wipe up excess moisture with a sponge or cloth to prevent water or liquid from getting into any electrical part and causing an electric shock. Never use metallic scouring pads, brushes, coarse abrasive cleaners, strong alkaline solutions, or flammable or toxic cleaning liquids on any surface. Do not touch frozen surfaces with wet or damp hands, because skin could stick to extremely cold surfaces.

Exterior

Interior

After Cleaning

Use a lukewarm solution of mild soap or detergent to clean the durable finish of the refrigerator. Wipe with a clean damp cloth and then dry.

Clean the interior regularly. Wash all compartments using a baking soda solution or a mild detergent and warm water. Rinse and dry.

NOTE

• Do not clean the lower drawers in a dishwasher. The high temperature may

damage the bins and make them unusable.

Verify that the power cord is not damaged or overheated. Insert power plug completely into outlet.

ENGLISH

Troubleshooting Guide

Care and Maintenance

Problem Possible Causes Solutions

Refrigerator and

Freezer section

are not cooling.

COOLING

Before conducting troubleshooting, make sure that the following basic requirements are met:

Service Flow Water Supply

Water Pressure

Operating Ambient Temperature Limits Electrical Ratings

The refrigerator control is set to OFF (some models).

Refrigerator is set to demo mode.

115 Volts, 60 Hz, AC only, and fused

Turn the control ON. Refer to the Setting the Controls section for proper temperature settings.

Demo Mode allows the lights and control display to work normally while disabling cooling to save energy while on the showroom floor. Refer to the Setting the Controls section for instructions on how to disable Demo Mode.

0.5 gpm (1.9 lpm)

Potable Water

20-120 psi (138 - 827 kPa)

33°F - 100°F (0.6 °C - 38 °C)

at 15 or 20 amperes.

Refrigerator is in the defrost cycle.

Refrigerator was recently installed.

Refrigerator was recently relocated.

During the defrost cycle, the temperature of each compartment may raise slightly. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.

It may take up to 24 hours for each compartment to reach the desired temperature.

If the refrigerator was stored for a long time or moved on its side, it is necessary for the refrigerator to stand upright for 24 hours before connecting it to power.

Care and Maintenance

Problem Possible Causes Solutions

Cooling System

runs too much.

Refrigerator is replacing an older model.

Refrigerator was recently plugged in or power restored.

Door opened often or a large amount of food / hot food was added.

Doors are not closed completely.

Refrigerator is installed in a hot location.

Modern refrigerators require more operating time but use less energy due to more efficient technology.

The refrigerator will take up to 24 hours to cool completely.

Adding food and opening the door warms the refrigerator, requiring the compressor to run longer in order to cool the refrigerator back down. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (Refer to the Food Storage Guide.)

Firmly push the doors shut. If they will not shut all the way, see the Doors will not close completely or pop open section in

Parts & Features Troubleshooting.

The compressor will run longer under warm conditions. At normal room temperatures (70°F) expect your compressor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more often. The refrigerator should not be operated above 110°F.

Condenser / back cover is clogged.

Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area.

Care and Maintenance

ENGLISH

Problem Possible Causes Solutions

Refrigerator or

Freezer section is

too warm.

Refrigerator was recently installed.

Air vents are blocked.

Doors are opened often or for long periods of time.

Unit is installed in a hot location.

A large amount of food or hot food was added to either compartment.

It may take up to 24 hours for each compartment to reach the desired temperature.

Rearrange items to allow air to flow throughout the compartment. Refer to the Airflow diagram in the Using Your Refrigerator section.

When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.

The refrigerator should not be operated in temperatures above 110°F.

Adding food warms the compartment requiring the cooling system to run. Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect.

Doors not closed correctly.

Temperature control is not set correctly.

Defrost cycle has recently completed.

See the Doors will not close correctly or pop

open section in Parts & Features

Troubleshooting.

If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Setting the Controls section for more information.

During the defrost cycle, the temperature of each compartment may raise slightly and condensation may form on the back wall. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.

Care and Maintenance

Problem Possible Causes Solutions

Interior moisture

buildup.

Doors are opened often or for long periods of time.

Doors not closed correctly.

Weather is humid.

Defrost cycle recently completed.

See the Doors will not close correctly section in the Troubleshooting section.

Humid weather allows additional moisture

to enter the compartments when the doors are opened leading to condensation or frost. Maintaining a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments.

During the defrost cycle, the temperature of each compartment may raise slightly and condensation may form on the back wall. Wait 30 minutes and confirm that the proper temperature has been restored once the defrost cycle has completed.

Food is not packaged correctly.

Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent condensation and frost.

ENGLISH

COOLING/ICE & WATER

Care and Maintenance

Problem Possible Causes Solutions

Food is freezing

in the refrigerator

compartment.

Frost or ice

crystals form on

frozen food

(outside of

package).

Food with high water content was placed near an air vent.

Refrigerator temperature control is set incorrectly.

Refrigerator is installed in a cold location.

Door is opened frequently or for long periods of time.

Rearrange items with high water content away from air vents.

If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Setting the Controls section for more information.

When the refrigerator is operated in temperature below 41°F (5°C), food can freeze in the refrigerator compartment. The refrigerator should not be operated in temperature below 55°F (13°C).

When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. Increased moisture will lead to frost and condensation. To lessen the effect, reduce the frequency and duration of door openings.

Refrigerator or

Freezer section is

too cold.

Frost or ice

crystals on frozen

food (inside of

sealed package).

Door is not closing properly.

Incorrect temperature control settings.

Condensation from food with a high water content has frozen inside of the food package.

Food has been left in the freezer for a long period of time.

Refer to the Doors will not close correctly or pop open section in the Troubleshooting section.

If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Setting the Controls section for more information.

This is normal for food items with a high water content.

Do not store food items with high water content in the freezer for a long period of time.

Care and Maintenance

Problem Possible Causes Solutions

Icemaker is not

making enough

ice.

Demand exceeds ice storage capacity.

House water supply is not

connected, valve is not turned on fully, or valve is clogged.

Water filter has been exhausted.

Low house water supply pressure.

The icemaker will produce approximately 100 cubes in a 24 hour period.

Connect the refrigerator to a cold water supply with adequate pressure and turn the water shutoff valve fully open.

If the problem persists, it may be necessary to contact a plumber.

It is recommended that you replace the water filter:

• Approximately every six months.

• When the water filter indicator turns on.

• When the water dispenser output

decreases.

• When the ice cubes are smaller than

normal.

The water pressure must be between 20 and 120 psi on models without a water filter and between 40 and 120 psi on models with a water filter.

If the problem persists, it may be necessary to contact a plumber.

Reverse Osmosis filtration system is used.

Tubing connecting refrigerator to house supply valve is kinked.

Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker

issues. (Refer to Water Pressure section.)

The tubing can kink when the refrigerator is moved during installation or cleaning resulting in reduced water flow. Straighten or repair the water supply line and arrange it to prevent future kinks.

ENGLISH

ICE & WATER

Care and Maintenance

Problem Possible Causes Solutions

Icemaker is not making enough ice (continued).

Dispensing water

slowly.

Doors are opened often or for long periods of time.

Doors are not closed completely.

The temperature setting for the freezer is too warm.

Water filter has been exhausted.

If the doors of the unit are opened often, ambient air will warm the refrigerator which will prevent the unit from maintaining the set temperature. Lowering the refrigerator temperature can help, as well as not opening the doors as frequently.

If the doors are not properly closed, ice production will be affected. See the Doors will not close completely or pop open

section in Parts & Features

Troubleshooting for more information.

The recommended temperature for the freezer compartment for normal ice production is 0°F. If the freezer temperature is warmer, ice production will be affected.

It is recommended that you replace the water filter:

• Approximately every six months.

• When the water filter indicator turns on.

• When the water dispenser output

decreases.

• When the ice cubes are smaller than

normal.

Reverse osmosis filtration system is used.

Low house water supply pressure.

Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues.

If the problem persists, it may be necessary to contact a plumber.

The water pressure must be between 20 and 120 psi on models without a water filter and between 40 and 120 psi on models with a water filter.

If the problem persists, it may be necessary to contact a plumber.

Care and Maintenance

Problem Possible Causes Solutions

Not dispensing

ice.

Unable to hear the sound of ice coming out?

Doors are not closed completely.

Infrequent use of the dispenser.

The delivery chute is clogged with frost or ice fragments.

The dispenser display is locked.

In the control panel, select the modes for cubed ice and crushed ice alternately to dispense the ice.

Ice will not dispense if any of the refrigerator doors are left open.

Infrequent use of the ice dispenser will cause the cubes to stick together over time, which will prevent them from properly dispensing. Check the ice bin for ice cubes clumping/sticking together. If they are, break up the ice cubes to allow for proper operation.

Eliminate the frost or ice fragments by removing the ice bin and clearing the chute with a plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup.

Press and hold the Lock button for three

seconds to unlock the control panel and dispenser.

Ice bin is empty.

It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice. Make sure that the shutoff (arm/ sensor) is not obstructed.

Once the ice supply in the bin has been completely exhausted, it my take up to 90 minutes before additional ice is available, and approximately 24 hours to completely refill the bin.

Care and Maintenance

ENGLISH

Problem Possible Causes Solutions

Icemaker is not

making ice.

Refrigerator was recently installed or icemaker recently connected.

Icemaker not turned on.

The ice detecting sensor is obstructed.

The refrigerator is not connected to a water supply or the supply shutoff valve is not turned on.

Icemaker shutoff (arm or sensor) obstructed.

Reverse osmosis water filtration system is connected to your cold water supply.

It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice.

Locate the icemaker on/off switch and confirm that it is in the ON (I) position.

Foreign substances or frost on the icedetecting sensor can interrupt ice production. Make sure that the sensor area is clean at all times for proper operation.

Connect refrigerator to the water supply and turn the water shutoff valve fully open.

If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors.

Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker

issues. (Refer to the Water Pressure

section.)

Care and Maintenance

Problem Possible Causes Solutions

Not dispensing

water.

New installation or water line recently connected.

The dispenser panel is locked.

The dispenser is not set for water dispensing.

Refrigerator or freezer doors are not closed properly.

Water filter has been recently removed or replaced.

Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.

Press and hold the Lock button for three

seconds to unlock the control panel and dispenser.

The dispenser can be set for ice or water. Make certain that the control panel is set for

the proper operation. Press the Water

button on the control panel to dispense water.

Water will not dispense if any of the refrigerator doors are left open.

After the water filter is replaced, dispense

2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.

Tubing connecting refrigerator to house supply valve is kinked.

The house water supply is not connected, the valve is not turned on fully, or the valve is clogged.

The tubing can kink when the refrigerator is moved during installation or cleaning resulting in reduced water flow. Straighten or repair the water supply line and arrange it to prevent future kinks.

Connect refrigerator to the water supply and turn the water shutoff valve fully open.

If the problem persists, it may be necessary to contact a plumber.

Care and Maintenance

ENGLISH

Problem Possible Causes Solutions

Ice has bad taste

or odor.

Water supply contains minerals such as sulfur.

Icemaker was recently installed.

Ice has been stored for too long.

The food has not been stored properly in either compartment.

The interior of the refrigerator needs to be cleaned.

The ice storage bin needs to be cleaned.

A water filter may need to be installed to eliminate taste and odor problems.

NOTE: In some cases, a filter may not help. It may not be possible to remove all minerals / odor / taste in all water supplies.

Discard the first few batches of ice to avoid discolored or bad tasting ice.

Ice that has been stored for too long will shrink, become cloudy, and may develop a stale taste. Throw away old ice and make a new supply.

Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.

See the Care and Cleaning section for more information.

Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry before reinstalling it.

Dispensing warm

water.

Refrigerator was recently installed.

The water dispenser has been used recently and the storage tank was exhausted.

Dispenser has not been used for several hours.

Refrigerator is connected to the hot water supply.

Allow 24 hours after installation for the water storage tank to cool completely.

Depending on your specific model, the water storage capacity will range from approximately 20 to 30 oz.

If the dispenser has not been used for several hours, the first glass dispensed may be warm. Discard the first 10 oz.

Make sure that the refrigerator is connected to a cold water pipe.

WARNING: Connecting the refrigerator to a hot water line may damage the icemaker.

Care and Maintenance

Problem Possible Causes Solutions

Water has bad

taste or odor.

Icemaker is

making too much

ice.

Water supply contains minerals such as sulfur.

Water filter has been exhausted.

Refrigerator was recently installed.

Icemaker shutoff (arm/sensor) is obstructed.

A water filter may need to be installed to eliminate taste and odor problems.

It is recommended that you replace the water filter:

• Approximately every 6 months.

• When the water filter indicator turns on.

• When the water dispenser output

decreases.

• When the ice cubes are smaller than

normal.

Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminates from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.

Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait 24 hours to confirm proper operation.

ENGLISH

NOISE

Care and Maintenance

Problem Possible Causes Solutions

Clicking

Rattling

Whooshing

The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or refrigerator control on some models) will also click when cycling on and off.

Rattling noises may come from the flow of refrigerant, the water line on the back of the unit, or items stored on top of or around the refrigerator.

Refrigerator is not resting solidly on the floor.

Refrigerator with linear compressor was jarred while running.

Evaporator fan motor is circulating air through the refrigerator and freezer compartments.

Normal Operation

Floor is weak or uneven or leveling legs need to be adjusted. See the Door Alignment section.

Normal Operation

Gurgling

Popping

Sizzling

Air is being forced over the condenser by the condenser fan.

Refrigerant flowing through the cooling system.

Contraction and expansion of the inside walls due to changes in temperature.

Water dripping on the defrost heater during a defrost cycle.

Normal Operation

Care and Maintenance

Problem Possible Causes Solutions

Vibrating

Refrigerator

vibrates after you

close the door.

Dripping

Pulsating or High-

Pitched Sound

If the side or back of the refrigerator is touching a cabinet or wall, some of the normal vibrations may make an audible sound.

Door is closing too hard due to damaged hinges.

Compressor is vibrating.

Water running into the drain pan during the defrost cycle.

Your refrigerator is designed to run more efficiently to keep your food items at the desired temperature. The high efficiency compressor may cause your new refrigerator to run longer than your old one, but it is still more energy efficient than previous models. While the refrigerator is running, it is normal to hear a pulsating or high-pitched sound.

To eliminate the noise, make sure that the sides and back cannot vibrate against any wall or cabinet.

Solution: Please contact the service center.

The compressor is vibrating because the door is being closed too hard.

Normal Operation

ENGLISH

PARTS & FEATURES

Care and Maintenance

Problem Possible Causes Solutions

Doors will not

close correctly or

pop open.

Doors are difficult

to open.

Food packages are blocking the door open.

Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.

The doors were removed during product installation and not properly replaced.

Refrigerator is not leveled properly.

The door hinges are damaged.

The gaskets are dirty or sticky.

Rearrange food containers to clear the door and door shelves.

Push bins all the way in and put crisper

cover, pans, shelves and baskets into their correct positions. See the Using Your Refrigerator section for more information.

Remove and replace the doors according to the Removing and Replacing Refrigerator

Handles and Doors section.

See Door Alignment in the Refrigeration Installation section to level refrigerator.

Please contact to the service center.

Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning.

Refrigerator

wobbles or seems

unstable.

Refrigerator lights

do not work.

Freezer lights do

not work.

Door was recently closed.

Leveling legs are not adjusted properly.

Floor is not level.

The refrigerator compartment lamp is LED interior lighting, and service should be performed by a qualified technician.

The freezer compartment light bulb may need to be changed.

When you open the door, warmer air enters the refrigerator. As the warm air cools, it can create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to equalize, then see if it opens more easily.

Refer to the Leveling and Door Alignment section.

It may be necessary to add shims under the leveling legs or rollers to complete installation.

Refer to the Light Bulb Replacement section.

Care and Maintenance

Before Calling for Service

The following occurrences are normal.

Noise

Occurrence

Ticking or clicking sound

Whirring or motor sound

Sound of water flowing

Whooshing sound when opening or closing door

Vibrating sound

Loud sound after first installing

Solution

This is the sound of various parts expanding/contracting or various control devices operating depending on the temperature change within the refrigerator.

This is the sound of compressor or fan operating when the operation of the refrigerator is starting or ending. This is similar to the sound generated when starting or turning off the engine of a car.

This is the sound of refrigerant changing its state from liquid to gas or vice versa.

This is the sound generated when the internal pressure is temporarily lowered when the warm air entered through the refrigerator or freezer is cooled fast.

If the refrigerator is installed on a wooden floor or next to a wooden wall, or if the refrigerator is not leveled properly, the sound can be loud from the vibration.

When you operate the refrigerator for the first time, the refrigerator will operate at high speed to cool quickly and the sound can seem louder. When the internal temperature falls below a certain level, the noise will subside.

Door open

Icing/

Condensation

Temperature

Door bounces open slightly after being closed

Icing or condensation formed on the inner or outer side of the refrigerator

The front of the refrigerator is warm

Depending on the force or speed of closing the refrigerator or freezer door, the door can be bumped open from the pressure. Be careful not to close the door too hard.

When external air flows into the cool inner surface of the refrigerator, icing/condensation can be formed. This will happen more easily when you open and close the refrigerator door more frequently. Also, if the humidity of the installed location is high or during the rainy season or on a rainy day, condensation can form on the outer side of the refrigerator. This is a natural phenomenon that occurs during the humid weather. Wipe the water drops with a dry cloth.

Heat pipes are installed around the front part of the

refrigerator and on the divider of the freezer and refrigerator to prevent the condensation from forming. The refrigerator may feel warmer just after installation or during the hot summer, but this is not a problem.

Performance Data Sheet

Model: ADQ36006108-S Use Replacement Cartridge: ADQ36006108

The concentration of the indicated substances in water entering the system was reduced to a concentration less than or equal to the permissible limit for water leaving the system as specified in NSF/ANSI Standard 42 and Standard 53.

System tested and certified by NSF International against NSF/ANSI Standard 42 and Standard 53 for the reduction of substances listed below.

Substance Reduction

Chlorine Taste and Odor

Nominal Particulate Class I, , ≥ 0.5 to < 1.0 µm

Asbestos 260 MFL

Atrazine 0.0010 mg/L

Benzene 0.014 mg/L

Carbofuran 0.09 mg/L

Lindane 0.002 mg/L

P-Dichlorobenzene 0.23 mg/L

Average

Influent

1.9 mg/L 2.0 mg/L ± 10% 84.9% 0.29 mg/L N/A ≥ 50% J-00126243

6,866,667 pts/mLAt least 10,000

NSF specified

Challenge

Concentration

particles/mL

to 108 MFL; fibers greater than 10 µm in

length

0.009 mg/L ± 10%

0.015 mg/L ± 10%

0.08 mg/L ± 10%

0.002 mg/L ± 10%

0.225 mg/L ± 10%

Avg %

Reduction

99.7% 23,417 pts/ml N/A ≥ 85% J-00117747

>99% < 1MLF N/A ≥ 99% J-00126246

95.0% 0.0005 mg/L 0.003 mg/L N/A J-00117748

96.6% 0.0005 mg/L 0.005 mg/L N/A J-00117749

98.9% 0.002 mg/L 0.001 mg/L N/A J-00117751

99.1% 0.00002 mg/L 0.0002 mg/L N/A J-00126254

99.8% 0.0005 mg/L 0.075 mg/L N/A J-00126248

Average

Product Water

Concentration

Max

Permissible

Product Water

Concentration

NSF

Reduction

Requirements

NSF Test

Report

Toxaphene 0.014 mg/L

2,4-D 0.222 mg/L

Lead pH @6.5 0.147 mg/L

Lead pH @8.5 0.150 mg/L

Mercury @ pH 6.5 0.0059 mg/L

Mercury @ pH 8.5 0.006 mg/L

97,500

Cyst*

cysts/L

0.015 mg/L ± 10%

0.210 mg/L ± 10%

0.15 mg/L ± 10%

0.006 mg/L ± 10%

Minimum

50,000 cysts/L

93% 0.001 mg/L 0.003 mg/L N/A J-00126249

94.5% 0.012 mg/L 0.070 mg/L N/A J-00126247

>99.3% 0.001 mg/L 0.010 mg/L N/A J-00126252

>99.3% 0.001 mg/L 0.010 mg/L N/A J-00126253

96.1 0.0002 mg/L 0.002 mg/L N/A J-00126253

92.6 0.0005 mg/L 0.002 mg/L N/A J-00126251

99.99% 13 cyst/L N/A ≥ 99.95% J-00123282

* Based on the use of Cryptosporidium parvum oocysts.

LIMITED WARRANTY - FOR USA

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.

Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product and applies only when purchased and used within the United States including U.S. Territories.

WARRANTY PERIOD

Sealed System

Refrigerator/

Freezer

(Condenser, Dryer,

Connecting Tube and

Evaporator)

Compressor

Two (2) years from the date of original retail purchase

Parts and Labor (internal/ functional parts only)

•Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.

•Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.

•Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty.

EXCEPT TO THE EXTENT PROHIBTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This limited warranty gives you specific legal rights and you may also have other rights that vary from state to state.

Five (5) years from the date of original retail purchase

Parts and Labor Parts and Labor

Five (5) years from the date of original retail purchase

Linear / Inverter Compressor Only : Parts Only for years 6-10 from the date of original retail purchase (Consumer will be charged for labor)

THIS LIMITED WARRANTY DOES NOT COVER:

•Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized repairs.

•Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service.

•Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.

•Damage resulting from operating the product in a corrosive atmosphere or contrary to the product owner’s manual.

•Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, re, oods, acts of God, or any other causes beyond the control of LG.

•Damage or failure caused by unauthorized modication or alteration, or if used for other than the intended purpose.

•Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes use of parts not authorized by LG. Improper installation or maintenance includes installation or

maintenance contrary to the Product owner’s manual.

•Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.

•Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other damage

to the nish of the Product, unless such damage is reported within one (1) week of delivery.

•Damage or missing items to any display, open box, or discounted Product.

•Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.

•Products with original serial numbers that have been removed, altered, or cannot be readily determined.

•Increases in utility costs and additional utility expenses.

•Any noises associated with normal operation.

•Use of accessories (e.g., water lters, etc.), components, or consumable cleaning products that are not authorized by LG.

•Replacement of light bulbs, lters, or any consumable parts.

•When Product is used for other than normal and proper household use (e.g. commercial or industrial use, ofces,

and recreational facilities or vehicles) or contrary to the instructions outlined in the Product’s owner’s manual.

•Costs associated with removal and reinstallation of your Product for repairs.

•Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under this limited warranty.

The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION Call 1-800-243-0000 and select the appropriate option from the menu. Or visit our website at http://www.lg.com.

Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents,

subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in

interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or

controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand

for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be

conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the

arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA

Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Avenue

Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the

rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act.

Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the

arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for

an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the

payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to

optout@lge.com, with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the

opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair-

continued and clicking on “Find My Model & Serial Number”).

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.

LIMITED WARRANTY - FOR CANADA

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.

Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its option, repair or replace the Product upon receipt of proof of the original retail purchase. This limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product distributed, purchased and used within Canada, as determined at the sole discretion of LGECI.

WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will begin

sixty (60) days from the date of manufacture)

Refrigerator

Two (2) years from the

date of original retail

purchase

Parts and Labor (internal/ functional parts only)

•Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.

•Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured, all at the sole discretion of LGECI.

•Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this Limited Warranty.

LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from province to province depending on applicable provincial laws. Any term of this Limited Warranty that negates or varies any implied condition or warranty under provincial law is severable where it conflicts with such provincial law without affecting the remainder of this warranty’s terms.

Sealed System (Condenser, Dryer, Connecting

Tube and Evaporator)

One (1) year from the

date of original retail

purchase

Parts and Labor

Seven (7) years from the

date of original retail

purchase

Parts only (Consumer will be charged for labor)

Linear / Inverter

Compressor

Ten (10) years from the

date of original retail

purchase

Part only (Consumer will be charged for labor)

THIS LIMITED WARRANTY DOES NOT COVER:

•Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or

plumbing; or iii) correct unauthorized repairs or installations of the Product;

•Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service;

•Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air;

•Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions

outlined in the Product’s owner’s manual;

•Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, re, oods, acts of God, or any other causes beyond the control of LGECI or the manufacturer;

•Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the Product.

Improper repair includes use of parts not authorized or specied by LGECI. Improper installation or maintenance includes installation or maintenance contrary to the Product’s owner’s manual;.

•Damage or failure caused by unauthorized modication or alteration of the Product, or if used for other than the

intended household purpose/use of the Product, or damage or failure resulting from any water leakage due to improper installation of the Product;

•Damage or failure caused by incorrect electrical current, voltage or plumbing codes;

•Damage or failure caused by use that is other than normal household use, including, without limitation,

commercial or industrial use, including use in commercial ofces or recreational facilities, or as otherwise outlined in the Product’s owner’s manual;

•Damage or failure caused by the use of any accessories, components or cleaning products, including, without

limitation, water lters, that are not approved/authorized by LGECI;

•Replacement of the water lter cartridge due to water pressure that is outside the specied operating range or due to excessive sediment in the water supply;

•Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other damage

to the nish of the Product, unless such damage results from defects in materials or workmanship and is reported to LGECI within one (1) week of delivery of the Products;

•Damage or missing items to any display, open box, refurbished or discounted Product;

•Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;

•Products with original serial numbers that have been removed, altered or cannot be readily determined at the discretion of LGECI;

•Increases in utility costs and additional utility expenses in any way associated with the Product;

•Any noises associated with normal operation of the Product;

•Replacement of light bulbs, lters, fuses or any other consumable parts;

•Replacement of any part that was not originally included with the Product;

•Costs associated with removal and/or reinstallation of the Product for repairs; and

•Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts covered under this Limited Warranty.

•Coverage for “in Home” repairs, for products in-warranty, will be provided if the Product is within a 150 km radius

from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is located

outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the

Product, at your sole expense, to the ASC for in-warranty repair.

All costs and expenses associated with the above excluded circumstances, listed under the heading, This Limited Warranty Does Not Cover, shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:

Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu, or. Visit our website at http://www.lg.com

PROCEDURE FOR RESOLVING DISPUTES:

EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents,

subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in

interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or

Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. You and LG agree to engage

in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between you and LG only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis except to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the claims at issue between you and LG.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or territory of your residence. You must also send a copy of your written demand to LG at LG

Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This

arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation.

Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the

arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the province or territory of your residence shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location available within the province or territory in which you reside unless you and LG both agree to another location or agree to a telephonic arbitration.

Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty.

optout@lge.com, with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the

opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and

(d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.

lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial Number”). In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited

Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG.

Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the

End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall

control and govern the rights and obligations of the parties and shall take precedence over the EULA.

LG Customer Information Center

For inquiries or comments, visit www.lg.com or call;

1-800-243-0000 1-888-865-3026 1-888-542-2623

www.lg.com

USA, Consumer User

USA, Commercial User

CANADA

LG LSSB2692ST User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual