50
TROUBLESHOOTING
TROUBLESHOOTING
FAQs
What types of cookware are recommended for
use with the cooktop?
•The pans must have a flat bottom and straight
sides.
•Only use heavy- gauge pans.
•The pan size must match the amount of food to be
prepared and the size of the surface element.
•Use tight fitting lids.
•Only use flat-bottom woks.
Why do the heating elements appear to be turning
ON and OFF during use of the cooktop or oven?
Depending on your cooktop element setting or the
temperature selected in your oven it is NORMAL for
the cooking elements to cycle on and off.
My new oven doesn’t cook like my old one. Is
there something wrong with the temperature
settings?
No, your oven has been factory tested and calibrated.
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new
oven is too hot or too cold, you can adjust the oven
temperature yourself to meet your specific cooking
needs. Refer to the Oven Temperature Adjustment
section in this manual for easy instructions on how to
adjust your thermostat.
Is it normal to hear a clicking noise coming from
the back of my oven when I am using it?
Your new range is designed to maintain a tighter
control over your oven’s temperature. You may hear
your oven’s heating elements click on and off more
frequently on your new oven. This is NORMAL.
Why is the colon in the clock flashing?
This means that the product has just been plugged
in, or that it has experienced a power interruption. To
clear the flashing colon in the clock, press any key or
reset the clock if needed.
During convection cooking the fan stops when I
open the door. Is that normal?
Yes, this is normal. When the door is opened, the
convection fan will stop until the door is closed.
Can I use aluminum foil to catch drippings in my
oven cavity?
Never use aluminum foil to line the bottom or sides of
the oven or the warming drawer. The foil will melt and
stick to the bottom surface of the oven and will not be
removable. Use a sheet pan placed on a lower oven
rack to catch drippings instead. (If foil has already
melted onto the bottom of the oven, it will not interfere
with the oven's performance.)
Can I use aluminum foil on the racks?
Do not cover racks with aluminum foil. Covering
entire racks with foil restricts air flow, leading to poor
cooking results. Use a sheet pan lined with foil under
fruit pies or other acidic or sugary foods to prevent
spillovers from damaging the oven finish.
CAUTION
Foil may be used to wrap food in the oven or
warming drawer, but do not allow the foil to come
into contact with the exposed heating/broiling
elements in the oven. The foil could melt or ignite,
causing smoke, fire, or injury.
Can I leave my racks in the oven when running a
Self Clean cycle?
No. Although it will not damage the racks, it will
discolor them and may make them hard to slide in
and out during use. Remove all items from the oven
before starting a Self Clean cycle.
What should I do if my racks are sticky and have
become hard to slide in and out?
Over time, the racks may become hard to slide in
and out. Apply a small amount of olive oil to the ends
of the racks. This will work as a lubricant for easier
gliding.
What should I do for hard to remove stains on my
cooktop?
The cooktop should be cleaned after every use to
prevent permanent staining. When cooking foods with
high sugar content, such as tomato sauce, clean the
stain off with a scraper while the cooktop is still warm.
Use an oven mitt when scraping to prevent burns.
Refer to the MAINTENANCE section of this owner's
manual for further instruction.
TROUBLESHOOTING
51
Why aren't the function buttons working?
Make sure that the range is not in Lockout mode. The
will show in the display if Lockout is activated.
lock
To deactivate Lockout, pressing Probe or Clock for
three seconds. The unlock melody sounds and Loc
appears in the display until the controls are unlocked.
My range is still dirty after running the
®
EasyClean
The EasyClean
cycle. What else should I do?
®
cycle only helps to loosen light soils
in your oven range to assist in hand-cleaning of your
oven. It does not automatically remove all soils after
the cycle. Some scrubbing of your oven range is
required after running the EasyClean
®
cycle.
I tried scrubbing my oven after running
®
EasyClean
, but some soils still remain. What can
I do?
®
The EasyClean
feature works best when the soils
are fully soaked and submerged in water before
running the cycle and during hand-cleaning. If soils
are not sufficiently soaked in water, it can negatively
affect the cleaning performance. Repeat the
EasyClean® process using sufficient water.
Sugar-based and certain greasy soils are especially
hard to clean. If some stubborn soils remain, use the
Self Clean feature to thoroughly clean your oven.
Soils on my oven walls are not coming off. How
can I get my walls clean?
Soils on the side and rear walls of your oven range
may be more difficult to fully soak with water. Try
®
repeating the EasyClean
process with more than
the ¼ cup (2 oz or 60 ml) spray recommended.
®
Will EasyClean
get all of the soils and stains out
completely?
It depends on the soil type. Sugar-based and certain
grease stains are especially hard to clean. Also, if
stains are not sufficiently soaked in water, this can
negatively affect cleaning performance. If stubborn
or built-up stains remain, use the Self Clean feature.
Refer to the Self Clean section of your owner's
manual.
Are there any tricks to getting some of the
stubborn soils out?
Scraping the soils with a plastic scraper before
and during hand-cleaning is recommended. Fully
saturating soils with water is also recommended.
However, certain types of soils are harder to clean
than others. For these stubborn soils, the Self Clean
cycle is recommended. Consult the Self Clean section
of your owner's manual for details.
Is it safe for my convection fan, broil burner or
®
heater element to get wet during EasyClean
?
Yes. The convection fan, broiler burner or heater
element may get a little wet during cleaning. However,
direct spray onto the broil burner and heater elements
is not necessary because these are self-cleaning
during regular use.
Do I need to use all 1¼ cups (10 oz or 300 ml) of
®
water for EasyClean
?
Yes. It is highly recommended that 1 cup (8 oz or
250 ml) of water be sprayed or poured on the bottom
and an additional ¼ cup (2 oz or 60 ml) of water
be sprayed on walls and other soiled areas to fully
saturate the soils for better cleaning performance.
I see smoke coming out of my oven range’s
®
cooktop vents during EasyClean
. Is this normal?
This is normal. This is not smoke. It is actually water
vapor (steam) from the water in the oven cavity. As
®
the oven heats briefly during EasyClean
, the water
in the cavity evaporates and escapes through the
oven vents.
®
How often should I use EasyClean
®
EasyClean
can be performed as often as you wish.
?
EasyClean® works best when your oven is LIGHTLY
soiled from such things as LIGHT grease splatter
and small drops of cheese. Please refer to the
EasyClean® section in your owner's manual for more
information.
®
What is required for EasyClean
?
A spray bottle filled with 1¼ cups (10 oz or 300 ml) of
water, a plastic scraper, a non-scratch scrubbing pad
and a towel. You should not use abrasive scrubbers
such as heavy-duty scouring pads or steel wool.
Except for a towel, all of the materials you need are
included in a special cleaning kit with your new range.
Is it safe for water to spill into the oven bottom
vents during cleaning?
Some water spillage into the oven bottom vents (gas
range) is okay. However, it is recommended to try
avoid spilling too much water into the vents.
ENGLISH
52
TROUBLESHOOTING
Before Calling for Service
Before you call for service, review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
Symptoms Possible Cause / Solutions
•Make sure that the electrical plug is inserted into a live, properly grounded outlet.
Top burners do not
light or do not burn
evenly.
Burner flames are
very large or yellow.
Surface burners light
but the oven does not.
Food does not bake
or roast properly.
Food does not broil
properly in the oven.
Oven temperature is
too hot or too cold.
Clock and timer does
not work.
Oven light does not
work.
Self Clean is not
working.
“Crackling” or
“popping” sound.
•Remove the burners and clean them. Check the electrode area for burnt on food
or grease. See Cleaning Burner Heads/Caps in the MAINTENANCE section.
•Make sure that the burner parts are installed correctly.
See Removing and Replacing the Gas Surface Burners in the MAINTENANCE
section.
If the range is connected to LP gas, contact the technician who installed your
range or made the conversion.
Make sure that the oven gas shut-off valve, located behind the range, is fully open.
•Incorrect oven control settings. See Control Panel Overview in the OPERATION
section.
•Incorrect rack position. See Removing and Replacing the Oven Racks in the
OPERATION section.
•Incorrect cookware is being used. See Convection Bake in the OPERATION
section.
•Oven thermostat needs adjustment.
•See Adjusting the Oven Thermostat in the OPERATION section.
•The Clock is not set correctly. See Changing Oven Settings in the OPERATION
section.
•Aluminum foil used improperly in the oven. See Removing and Replacing the
Oven Racks.
•Incorrect oven control settings. See Control Panel Overview in the OPERATION
section.
•The oven door is not closed. See Broil in the OPERATION section.
•Aluminum foil used on the broiling pan and grid is not fitted properly.
The oven thermostat needs adjustment. See Adjusting the Oven Thermostat in the
OPERATION section.
•Make sure the electrical plug is inserted into a live, properly grounded outlet.
Replace the fuse or reset the circuit breaker.
•Improper oven control settings. See Changing Oven Settings in the OPERATION
section.
•The light bulb is loose or defective. Tighten or replace the bulb.
•The plug on the range is not completely inserted in the electrical outlet. Make
sure the electrical plug is inserted into a live, properly grounded outlet.
•The oven temperature is too high to set a self clean operation. Allow the range to
cool down to room temperature and reset the controls.
•Improper oven control settings. See Self Clean in the MAINTENANCE section.
•This is the sound of the metal heating up and cooling down during both the
cooking and cleaning functions. This is normal.
TROUBLESHOOTING
53
Symptoms Possible Cause / Solutions
Too much smoke
during the Self Clean
cycle.
The oven door does
not open after a Self
Clean cycle.
The oven door is
not clean after a Self
Clean cycle.
Clean and door flash
in the display
"Loc" message
appears when you
want to cook.
Oven control beeps
and displays an F
error code.
The oven racks were
cleaned in a Self
Clean cycle.
Clock is flashing.
“Burning” or “oily”
odor emitting from the
vent.
Strong odor.
Fan noise
Fan operation
Burners are not
lighting properly after
cleaning the cooktop
surface.
When lighting just one
burner, clicking noise
is heard from all the
burners.
Too much soil in the oven. Open the windows to get rid of the smoke from the
room. Turn the oven mode knob to select Self Clean. Wait until the light goes off
before trying to open the oven door. Wipe up the excess soil and reset the clean
cycle.
The oven temperature is too high. Wait up to one hour for it to cool down.
•Incorrect oven control settings. See Self Clean in the MAINTENANCE section.
•The oven was heavily soiled. Clean up heavy spills before beginning the Self
Clean cycle. Heavily soiled ovens may need either a longer Self Clean or two
Self Clean cycles.
•The self clean cycle has been selected, but the door is not closed.
- Close the oven door.
The oven door is locked because the temperature inside of the oven is too high.
Press and hold Probe or Clock for three seconds.
•Check the main gas shut-off valve or
the oven gas shut-off valve and call
for service.
•Remove the power from the range
for five minutes and then reconnect
the power. If the function error code
repeats, call for service.
Apply a small amount of vegetable oil to a paper towel and wipe the edges of the
oven racks. Do not use lubricant sprays.
Power outage or surge. Reset the clock. If the oven was in use, you must reset
it by pressing the oven mode knob to the Off position. Reset the clock and any
cooking function.
This is normal in a new oven and will disappear with use. To speed the process,
set a Self Clean cycle for a minimum of three hours. See Self Clean in the
MAINTENANCE section.
An odor from the insulation around the inside of the oven is normal for the first few
times the oven is used.
•A convection fan may automatically turn on and off.
- This is normal.
It is normal for the fan to operate periodically throughout a normal bake cycle in the
oven. This is to ensure even baking results.
Make sure that the burner heads and caps are completely dry and properly
positioned.
This is normal. Electric spark igniters from the burners cause the clicking noise. All
the spark igniters on the cooktop will activate when igniting just one burner.
ENGLISH
CODE CAUSE
F-3 Key short error
F-9 Oven not heating
54
SMART DIAGNOSIS™
SMART DIAGNOSIS™
Should you experience any problems with your range,
it has the capability of transmitting data to your smart
phone using the LG Smart Oven application or via
your telephone to the LG call center.
Smart Diagnosis™ cannot be activated unless your
range is turned on by pressing the Start button. If
your range is unable to turn on, then troubleshooting
must be done without using Smart Diagnosis™.
Smart Diagnosis™ Through the Call
Center
Call the LG call center at: (LG U.S.) 1-800-243-
1
0000 (LG Canada) 1-888-542-2623.
When instructed to do so by the call center
2
agent, hold the mouthpiece of your phone over
the Smart Diagnosis™ logo on the machine.
Hold the phone no more than one inch from (but
not touching) the machine.
NOTE
Do not touch any other buttons or icons on the
display screen.
Press and hold the Start button for three
3
seconds.
Keep the phone in place until the tone
4
transmission has finished. This takes about 6
seconds and the display will count down the
time.
Once the countdown is over and the tones have
5
stopped, resume your conversation with the call
center agent, who will then be able to assist you
in using the information transmitted for analysis.
Using Smart Diagnosis™
Smart Diagnosis™ Using Your Smart
Phone
Download the LG Smart Oven application on
1
your smart phone.
Open the LG Smart Oven application on your
2
smart phone. Press Smart Diagnosis™ button to
advance to the next screen.
Follow directions of the application. Using ‘Tag
3
On’ is recommended but, if it does not work well,
the application will show how to use Audible
Diagnosis.
Press [ ] in the LG Smart Oven application for
4
a more detailed guide on how to use the Tag On
function.
NOTE
•Call quality differences by region may affect the
function.
•Use the home telephone for better
communication performance, resulting in better
service.
•Bad call quality may result in poor data
transmission from your phone to the machine,
which could cause Smart Diagnosis™ to
malfunction.
NOTE
•For best results, do not move the phone while
the tones are being transmitted.
•If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
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