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Table of Contents
Getting Started .............................................................................................................................................. 1
Customize the Home Screen ...................................................................................................... 47
Change the Wallpaper ........................................................................................................ 47
Add Widgets to the Home Screen ...................................................................................... 48
Add Folders to the Home Screen ....................................................................................... 48
Making Connections .................................................................................................................................... 49
Phone Calls and Voicemail ................................................................................................................. 50
Place and Answer Calls .............................................................................................................. 50
TOC ii
Call Using the Phone Dialer ................................................................................................ 50
Sending or Receiving Files ............................................................................................... 102
Sending Files to a Computer ............................................................................................ 103
Viewing Content from Your Cloud .................................................................................... 103
Apps and Entertainment ............................................................................................................................ 104
Camera and Video ............................................................................................................................ 105
Changing the Camera Mode ..................................................................................................... 105
Auto Camera Mode ................................................................................................................... 105
Customizing the Camera Options ..................................................................................... 106
TOC v
Various Camera Modes .................................................................................................... 107
About Phone ............................................................................................................................. 176
Getting Help .............................................................................................................................................. 178
For Assistance .................................................................................................................................. 179
Copyright Information ................................................................................................................ 182
Index .......................................................................................................................................................... 184
TOC ix
Getting Started
The following set of topics will introduce you to your phone, help you get set up with service, provide an
overview of the phone screen, and get you started with basic phone operations.
1
Introduction
The following topics describe the basics of using this guide and your new phone.
About the User Guide
Thank you for purchasing your new LG V20. The following topics explain how best to use this guide to get
the most out of your phone.
Before Using Your Phone
Read the Get Started guide and Important Information booklet that were packaged with your phone
thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless
otherwise noted, instructions begin from the phone's home screen, which is displayed by tapping the
Home key . Some operation descriptions may be simplified.
Screenshots and Key Labels
Screenshots in the user guide may appear differently on your phone. Key labels in the user guide are
simplified for description purposes and differ from your phone's display.
Other Notations
In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or
microSDHC™ card is referred to as an "SD Card" or a "memory card."
Introduction 2
Part
Description
Proximity/Ambient light
sensor
Senses proximity towards other objects (such as your head) so
that touch commands are not accidentally activated during a call.
Note: Please be careful not to cover the sensors with a protective
film, pouch, or a protective case not authorized by LG.
Front camera lens
Allows you to take pictures and video of yourself. Also lets you
participate in video chats.
Touchscreen
Displays all the information needed to operate your phone, such
as the applications, call status, the Contacts list, the date and time,
and the signal and battery strength.
Set Up Your Phone
The following topics give you all the information you need to set up your phone and wireless service for
the first time.
Parts and Functions
These topics illustrate your phone’s primary parts and key functions.
Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample
images only.
Phone Layout
The following illustration outlines your phone’s primary external features and buttons.
Set Up Your Phone 3
Back Key
Returns to the previous screen. It also closes pop-up display items
such as menus and dialog boxes.
Microphone
Transmits your voice for phone calls or records your voice or
ambient sounds for voice recordings and videos.
Home Key
Returns to the home screen. If you're already viewing one of
extension canvases, it opens the central home screen. Touch and
hold to access Google Now.
Overview Key
Allows you to access recently-used apps.
Second screen
Lets you open apps and see urgent info without searching for it on
the main screen.
Earpiece
Lets you hear the caller and automated prompts.
Rear camera lens (Standard)
Lets you take pictures and record videos.
Rear camera lens (Wideangle)
Lets you take pictures and record videos with a wider range than
your actual field of vision.
Flash
Helps you take pictures and video in dim lighting.
Power/Lock Button, Finger
Print Sensor
Locks the screen. Press and hold to open the phone options menu
for the following options: Power off, Power off and restart, and
Turn on/off Airplane mode.
Speaker
Lets you hear the different ringers and sounds. The speaker also
lets you hear the caller’s voice in speakerphone mode.
Charger/Accessory Port
Allows you to connect the phone charger or an optional USB
cable.
3.5mm Headset Jack
Allows you to plug in a headset for convenient, hands-free
conversations.
Volume Buttons
Allows you to adjust the ringer and media volumes, or to adjust the
in-call volume during a call.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Set Up Your Phone 4
Battery Use
The following topics explain how to insert and remove your phone’s battery.
Battery Cautions
Storage: Avoid storing or leaving battery with no charge remaining. Saved information and settings
may become lost or changed, or battery may become unusable. Charge once every six months
before storing or leaving unused for a long period.
Bulges: Depending on use, bulges may appear near end of battery life. This does not affect safety.
Replacing Battery: The battery is a consumable item. It needs to be replaced if operating time
shortens noticeably. Purchase a new battery.
Cleaning: Clean soiled terminals between battery and phone with a clean, dry cotton swab. Soiled
terminals can result in a poor connection and prevent charging, etc.
Inserting the Battery
Follow these instructions to insert your phone’s battery safely and properly.
1. Press the back cover release key located at the bottom side of the device.
Set Up Your Phone 5
2. Grab the back cover and remove it from the device.
3. Align the battery with the battery contacts and insert it in place . Then to install the back
cover, align it over the back of the phone.
4. First press down on the area labeled in the image below. Then press down on until the
back cover is tightly fastened.
Set Up Your Phone 6
Remove the Battery
Follow these instructions to remove your phone’s battery. Always power the phone off before removing
the battery.
1. Press the back cover release key located at the bottom side of the device.
2. Grab the back cover and remove it from the device.
3. Remove the battery.
Gently lift upward as shown.
Set Up Your Phone 7
Charge the Battery
Your phone is equipped with a Li-Ion battery. It allows you to recharge your battery before it is fully
drained. The battery provides up to 27.0 hours of continuous digital talk time.
You can charge your phone’s battery using either the included AC adapter or via a USB connection with
your computer.
Charge Using the AC Adapter
1. Plug the USB connector into the charger/accessory port at the bottom of your phone.
2. Plug the AC adapter into an electrical outlet.
3. After charging, disconnect the phone from the charger.
Unplug the AC adapter from the outlet, and remove the micro USB cable from the phone and
the AC adapter.
Note: Always unplug the charger from the wall socket after the phone is fully charged to save
unnecessary power consumption by the charger.
Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending
on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB connector into the charger/accessory port at the bottom of your
phone.
Set Up Your Phone 8
2. Insert the large end of the micro USB cable into an external USB port on your computer.
3. After charging, remove the micro USB cable from both the phone and the computer.
Nano SIM Card
The Nano SIM card is an IC (Integrated Circuit) card containing the phone number and other customer
information.
Handling the Nano SIM Card
Keep the following in mind when handling a Nano SIM card.
● Customer is responsible for any damage caused by inserting Nano SIM card in another-brand IC
card reader, etc. Sprint is not responsible in such case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. Doing so may damage the Nano SIM card.
● See instructions included with the Nano SIM card for handling.
● The Nano SIM card is the property of Sprint.
● The Nano SIM card is replaceable (at cost) in case of loss/damage.
● Return the Nano SIM card to Sprint when cancelling your subscription.
● Returned Nano SIM cards are recycled for environmental purposes.
● Note that Nano SIM card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on the Nano SIM
card. Sprint is not responsible for damages from stored information that is lost.
Set Up Your Phone 9
● Always follow emergency procedures to suspend service if your Nano SIM card or your phone
(with the Nano SIM card inserted) is lost/stolen. For details, contact Customer Service.
● Always power off the phone before inserting/removing a Nano SIM card.
Insert Nano SIM Card
Follow these instructions to insert a Nano SIM card. Remember to power off your phone before inserting
a Nano SIM card.
1. Press the back cover release key located at the bottom side of the device.
2. Grab the back cover and remove it from the device.
Set Up Your Phone 10
3. Insert the Nano SIM card.
Gently insert with the gold IC chip facing downward.
4. Align the battery with the battery contacts and insert it in place . Then to install the back
cover, align it over the back of the phone.
Set Up Your Phone 11
5. First press down on the area labeled in the image below. Then press down on until the
back cover is tightly fastened.
Note: Always use a Nano-SIM card supplied by your service provider.
microSD Card
Your phone supports the use of an optional microSD card (not included) to expand its storage capacity.
Some cards may not operate properly with your phone.
microSD card Cautions
Data: Information stored on the microSD card can become lost or changed accidently or as a result of
damage. It is recommended that you keep a separate copy of important data. Sprint is not
responsible for damages from data that is lost or changed.
Reading/Writing Data: Never power off or remove the battery while reading or writing data.
Handling microSD card: Use/store microSD cards away from the reach of infants. They may cause
choking if swallowed.
Insert microSD Card
Follow these steps to insert an optional microSD card (not included). Make sure to turn off your phone
before inserting or removing a microSD card.
Set Up Your Phone 12
1. Press the back cover release key located at the bottom side of the device.
2. Grab the back cover and remove it from the device.
3. Insert the microSD card.
Set Up Your Phone 13
Gently insert the microSD card all the way without bending and with the terminals facing
down.
This slot is exclusively meant for MicroSD cards.
4. Align the battery with the battery contacts and insert it in place . Then to install the back
cover, align it over the back of the phone.
5. First press down on the area labeled in the image below. Then press down on until the
back cover is tightly fastened.
Unmount the microSD Card
Always unmount the microSD card before removing it from your phone.
1. Tap > Tools > Settings > General tab.
2. Tap Storage.
3. Tap .
Remove microSD Card
Follow these instructions to remove a microSD card. Always turn off the phone before inserting or
removing a microSD card.
Set Up Your Phone 14
1. Tap > Tools > Settings > General tab.
2. Tap Storage.
3. Tap .
4. Remove the back cover.
5. Slide the microSD card out of the slot to remove it.
6. Attach the back cover.
Format microSD Card
When you insert a microSD card for the first time, it is recommended that you format it on your phone.
1. Tap > Tools > Settings > General tab.
2. Tap Storage.
3. Tap SD card.
4. Tap > Storage settings.
5. Tap Format > FORMAT.
All data on the microSD card is erased, and the card is formatted for use on your phone.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the Power/Lock Button.
Your phone will power on. Depending on the settings, you may see the lock screen.
See Lock and Unlock Your Screen and Select Screen Lock for information about using the
screen lock.
The first time you turn the phone on, you will see the setup screens. See Complete the Setup
Screens for details.
If your phone is not yet activated, see Activate Your Phone for more information.
Turn Your Phone Off
1. Press and hold the Power/Lock Button to open the phone options menu.
2. Tap Power off to turn the phone off.
3. Tap POWER OFF to confirm.
Set Up Your Phone 15
Your phone will power off.
Your screen remains blank while your phone is off (unless the battery is charging).
Tip: The KnockON feature allows you to double-tap the screen to easily turn it on or off.
Use the Touchscreen
Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Tap
When you want to type using the onscreen keyboard, select items onscreen, such as application and
settings icons, or press onscreen buttons by simply tapping or touching them with your finger.
Set Up Your Phone 16
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold
the item.
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Set Up Your Phone 17
Drag
To drag, touch and hold your finger with some pressure before you start to move your finger. While
dragging, do not release your finger until you have reached the target position.
Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick strokes.
This finger gesture is always in a vertical direction, such as when flicking the contacts or message list.
Set Up Your Phone 18
Rotate
For most screens, you can automatically change the screen orientation from portrait to landscape by
turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger
keyboard.
Note: The Auto-rotate switch needs to be selected for the screen orientation to automatically change. Tap
Tip: You can also access the screen rotation setting from the Notifications Window. Drag the status bar
down and tap Rotation to select or deselect the option.
Pinch and Spread
“Pinch” the screen using your thumb and forefinger to zoom out or “spread” the screen to zoom in when
viewing a picture or a Web page. (Move fingers inward to zoom out and outward to zoom in.)
Set Up Your Phone 19
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated. Depending on
your account or how and where you purchased your phone, it may be ready to use or you may need to
activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen.
Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you’re swapping phones), you can activate on your computer online or directly
on your phone.
Activate on your computer:
•Go to sprint.com/activate and complete the online instructions to activate your phone.
Activate on your phone:
•Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Tap Activate to override auto-activation and start the manual activation wizard.
• Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support for
assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727
from another phone.
Tip: Do not press the Power/Lock key while the phone is being activated. Pressing the Power/Lock key
cancels the activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.
Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your phone has
been turned on, you will see an Accessibility message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your
account.
1. On the configuration screen, touch NEXT to get started.
Set Up Your Phone 20
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