How it Works
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LS993
Users manual
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Table of contents
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LG LS993 Users manual

LG LS993
User Guide
[UG template version 16a] [spr_lg_ls993_ug_en_122016_d1]
Getting Started
1

Introduction

The following topics describe the basics of using this guide and your new phone.

About the User Guide

Thank you for purchasing your new LG LS993. The following topics explain how best to use this guide to get the most out of your phone.
Before Using Your Phone
Read the Get Started guide and Important Information booklet that were packaged with your phone thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless otherwise noted, instructions begin from the phone's home screen, which is displayed by tapping the
Home key . Some operation descriptions may be simplified.
Screenshots and Key Labels
Screenshots in the user guide may appear differently on your phone. Key labels in the user guide are simplified for description purposes and differ from your phone's display.
Other Notations
In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or microSDHC™ card is referred to as an "SD Card" or a "memory card."
Introduction 2
Part
Description
Proximity/Ambient light sensor
Senses proximity towards other objects (such as your head) so that touch commands are not accidentally activated during a call.
Note: Please be careful not to cover the sensors with a protective film, pouch, or a protective case not authorized by LG.
Front camera lens
Allows you to take pictures and video of yourself. Also lets you participate in video chats.
Touchscreen
Displays all the information needed to operate your phone, such as the applications, call status, the Contacts list, the date and time, and the signal and battery strength.
Back Key
Returns to the previous screen. It also closes pop-up display items such as menus and dialog boxes.
Microphone
Transmits your voice for phone calls or records your voice or ambient sounds for voice recordings and videos.
Home Key
Returns to the home screen. If you're already viewing one of extension canvases, it opens the central home screen. Touch and hold to access Google Now.
Overview Key
Allows you to access recently-used apps.
Second screen
Lets you open apps and see urgent info without searching for it on the main screen.

Set Up Your Phone

The following topics give you all the information you need to set up your phone and wireless service for the first time.

Parts and Functions

These topics illustrate your phone’s primary parts and key functions.
Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample images only.
Phone Layout
The following illustration outlines your phone’s primary external features and buttons.
Set Up Your Phone 3
Earpiece
Lets you hear the caller and automated prompts.
Rear camera lens (Standard)
Lets you take pictures and record videos.
Rear camera lens (Wide­angle)
Lets you take pictures and record videos with a wider range than your actual field of vision.
Flash
Helps you take pictures and video in dim lighting.
Power/Lock Button, Finger Print Sensor
Locks the screen. Press and hold to open the phone options menu for the following options: Power off, Power off and restart, and Turn on/off Airplane mode.
Speaker
Lets you hear the different ringers and sounds. The speaker also lets you hear the caller’s voice in speakerphone mode.
Charger/Accessory Port
Allows you to connect the phone charger or an optional USB cable.
3.5mm Headset Jack
Allows you to plug in a headset for convenient, hands-free conversations.
Volume Buttons
Allows you to adjust the ringer and media volumes, or to adjust the in-call volume during a call.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Set Up Your Phone 4

Battery Use

The following topics explain how to insert and remove your phone’s battery.
Battery Cautions
Storage: Avoid storing or leaving battery with no charge remaining. Saved information and settings may become lost or changed, or battery may become unusable. Charge once every six months before storing or leaving unused for a long period.
Bulges: Depending on use, bulges may appear near end of battery life. This does not affect safety.
Replacing Battery: The battery is a consumable item. It needs to be replaced if operating time
shortens noticeably. Purchase a new battery.
Cleaning: Clean soiled terminals between battery and phone with a clean, dry cotton swab. Soiled terminals can result in a poor connection and prevent charging, etc.

Inserting the Battery

Follow these instructions to insert your phone’s battery safely and properly.
1. Press the back cover release key located at the bottom side of the device.
2. Grab the back cover and remove it from the device.
3. Align the battery with the battery contacts and insert it in place . Then to install the back cover, align it over the back of the phone.
4. First press down on the area labeled in the image below. Then press down on until the back cover is tightly fastened.

Remove the Battery

Follow these instructions to remove your phone’s battery. Always power the phone off before removing
the battery.
1. Press the back cover release key located at the bottom side of the device.
2. Grab the back cover and remove it from the device.
Set Up Your Phone 5
3. Remove the battery.
Gently lift upward as shown.

Charge the Battery

Your phone is equipped with a Li-Ion battery. It allows you to recharge your battery before it is fully drained. The battery provides up to 27.0 hours of continuous digital talk time.
You can charge your phone’s battery using either the included AC adapter or via a USB connection with your computer.
Charge Using the AC Adapter
1. Plug the USB connector into the charger/accessory port at the bottom of your phone.
2. Plug the AC adapter into an electrical outlet.
3. After charging, disconnect the phone from the charger.
Unplug the AC adapter from the outlet, and remove the micro USB cable from the phone and
the AC adapter.
Note: Always unplug the charger from the wall socket after the phone is fully charged to save unnecessary power consumption by the charger.
Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB connector into the charger/accessory port at the bottom of your phone.
2. Insert the large end of the micro USB cable into an external USB port on your computer.
3. After charging, remove the micro USB cable from both the phone and the computer.

Nano SIM Card

The Nano SIM card is an IC (Integrated Circuit) card containing the phone number and other customer information.
Handling the Nano SIM Card
Keep the following in mind when handling a Nano SIM card.
Set Up Your Phone 6
● Customer is responsible for any damage caused by inserting Nano SIM card in another-brand IC card reader, etc. Sprint is not responsible in such case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. Doing so may damage the Nano SIM card.
● See instructions included with the Nano SIM card for handling.
● The Nano SIM card is the property of Sprint.
● The Nano SIM card is replaceable (at cost) in case of loss/damage.
● Return the Nano SIM card to Sprint when cancelling your subscription.
● Returned Nano SIM cards are recycled for environmental purposes.
● Note that Nano SIM card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on the Nano SIM
card. Sprint is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your Nano SIM card or your phone (with the Nano SIM card inserted) is lost/stolen. For details, contact Customer Service.
● Always power off the phone before inserting/removing a Nano SIM card.
Insert Nano SIM Card
Follow these instructions to insert a Nano SIM card. Remember to power off your phone before inserting a Nano SIM card.
1. Press the back cover release key located at the bottom side of the device.
2. Grab the back cover and remove it from the device.
3. Insert the Nano SIM card.
Gently insert with the gold IC chip facing downward.
4. Align the battery with the battery contacts and insert it in place . Then to install the back cover, align it over the back of the phone.
Set Up Your Phone 7
Set Up Your Phone 8
5. First press down on the area labeled in the image below. Then press down on until the back cover is tightly fastened.
Note: Always use a Nano-SIM card supplied by your service provider.

microSD Card

Your phone supports the use of an optional microSD card (not included) to expand its storage capacity. Some cards may not operate properly with your phone.
microSD card Cautions
Data: Information stored on the microSD card can become lost or changed accidently or as a result of damage. It is recommended that you keep a separate copy of important data. Sprint is not responsible for damages from data that is lost or changed.
Reading/Writing Data: Never power off or remove the battery while reading or writing data.
Handling microSD card: Use/store microSD cards away from the reach of infants. They may cause
choking if swallowed.

Insert microSD Card

Follow these steps to insert an optional microSD card (not included). Make sure to turn off your phone before inserting or removing a microSD card.
1. Press the back cover release key located at the bottom side of the device.
2. Grab the back cover and remove it from the device.
3. Insert the microSD card.
Gently insert the microSD card all the way without bending and with the terminals facing
down.
This slot is exclusively meant for MicroSD cards.
4. Align the battery with the battery contacts and insert it in place . Then to install the back cover, align it over the back of the phone.
Set Up Your Phone 9
5. First press down on the area labeled in the image below. Then press down on until the back cover is tightly fastened.

Unmount the microSD Card

Always unmount the microSD card before removing it from your phone.
1. Tap > Tools > Settings > General tab.
2. Tap Storage.
3. Tap .

Remove microSD Card

Follow these instructions to remove a microSD card. Always turn off the phone before inserting or removing a microSD card.
1. Tap > Tools > Settings > General tab.
2. Tap Storage.
3. Tap .
4. Remove the back cover.
5. Slide the microSD card out of the slot to remove it.
6. Attach the back cover.

Format microSD Card

When you insert a microSD card for the first time, it is recommended that you format it on your phone.
1. Tap > Tools > Settings > General tab.
2. Tap Storage.
3. Tap SD card.
4. Tap > Storage settings.
5. Tap Format > FORMAT.
All data on the microSD card is erased, and the card is formatted for use on your phone.

Turn Your Phone On and Off

The instructions below explain how to turn your phone on and off.
Set Up Your Phone 10
Turn Your Phone On
■ Press and hold the Power/Lock Button.
Your phone will power on. Depending on the settings, you may see the lock screen.
See
The first time you turn the phone on, you will see the setup screens. See
If your phone is not yet activated, see
Lock and Unlock Your Screen and Select Screen Lock for information about using the
screen lock.
Complete the Setup
Screens
for details.
Activate Your Phone for more information.
Turn Your Phone Off
1. Press and hold the Power/Lock Button to open the phone options menu.
2. Tap Power off to turn the phone off.
3. Tap POWER OFF to confirm.
Your phone will power off.
Your screen remains blank while your phone is off (unless the battery is charging).
Tip: The KnockON feature allows you to double-tap the screen to easily turn it on or off.

Use the Touchscreen

Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Tap
When you want to type using the onscreen keyboard, select items onscreen, such as application and settings icons, or press onscreen buttons by simply tapping or touching them with your finger.
Set Up Your Phone 11
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold the item.
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Set Up Your Phone 12
Drag
To drag, touch and hold your finger with some pressure before you start to move your finger. While dragging, do not release your finger until you have reached the target position.
Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts or message list.
Set Up Your Phone 13
Rotate
For most screens, you can automatically change the screen orientation from portrait to landscape by turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger keyboard.
Note: The Auto-rotate switch needs to be selected for the screen orientation to automatically change. Tap
> Tools > Settings > Display tab > Auto-rotate screen.
Tip: You can also access the screen rotation setting from the Notifications Window. Drag the status bar down and tap Rotation to select or deselect the option.
Pinch and Spread
“Pinch” the screen using your thumb and forefinger to zoom out or “spread” the screen to zoom in when
viewing a picture or a Web page. (Move fingers inward to zoom out and outward to zoom in.)

Activate Your Phone

Follow the instructions below to activate your phone if it has not already been activated. Depending on your account or how and where you purchased your phone, it may be ready to use or you may need to activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen. Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number
on your account (youre swapping phones), you can activate on your computer online or directly
on your phone.
Activate on your computer:
• Go to
Activate on your phone:
sprint.com/activate and complete the online instructions to activate your phone.
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will automatically attempt Hands-Free Activation.
• Tap Activate to override auto-activation and start the manual activation wizard.
Set Up Your Phone 14
• Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727 from another phone.
Tip: Do not press the Power/Lock key while the phone is being activated. Pressing the Power/Lock key cancels the activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.
sprint.com/support for

Complete the Setup Screens

The setup screens help you set up certain features and preferences on your phone. Once your phone has been turned on, you will see an Accessibility message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your account.
1. On the configuration screen, touch NEXT to get started.
2. Follow the onscreen instructions to complete each section. For each topic, you will have the option to skip it and continue to the next screen.
Language Selection - Select a desired language.
Set internet connection - If prompted, follow the prompts to sign in to an available Wi-Fi
network. For secured Wi-Fi networks, you will need to enter a password. See details.
Google Account - Sign in or set up a Google Account.
Name - Add your name to personalize some apps.
Add your fingerprint - Prevent others from using this phone without your permission by
activating device protection features.
Google services - Read all of the information for the available Google Services and, if you
agree, tap NEXT. Otherwise, uncheck the options and tap NEXT.
• Help apps find your location - Helps apps determine location. This means sending anonymous location to Google, even when no apps are running. Tap Learn more for additional information.
• Improve location accuracy - Allows apps and services to scan for Wi-Fi networks even when Wi-Fi is off.
• Help improve your Android experience - Allows your device to send diagnostic and usage data to Google automatically. Tap Learn more for additional information.
Wi-Fi for more
Legal documents – Read all of the information about legal documents.
Set Up Your Phone 15
• EULA (End-User License Agreement) - Read the End-User License Agreement and tap the I agree check box if you agree to the terms.
• Low power location estimation - Read the Low power location estimation information and tap the I agree check box if you agree to the terms.
3. Tap Done. Your setup is now complete. Follow the onscreen instructions to learn about basic touch menu navigation, view tutorials, or just get started.
Set Up Your Phone 16

Basic Operations

The following topics outline basic features and operations of your phone.

Basics

The following topics offer an overview of your phone’s basic operations.

Home Screen

Most of your phone’s operations originate from the home screen.
■ From any screen, tap the Home key to display the home screen.
For information about using the home screen, see
Home Screen Basics.
Select Options and Navigate Screens
Tap icons, onscreen keys, and other items to open or activate the assigned function.
■ Tap Back to return to the previous screen.
Menu Operations
You can display options menus using the menu key, any app-specific menu icon, or by tapping and holding a screen area, depending on your current app.
■ Tap to view available settings and options.
Recent Applications
You can display a list of recently used applications using the Overview key.
■ Tap Overview to view a list of recently used applications.

Phone Settings Menu

You can customize your phone’s settings and options through the Settings menu.
■ Tap > Tools > Settings .
– or –
Drag the status bar down and tap > Settings .
For more information, see
Basic Operations 17
Settings.
App
Function/Service

Portrait and Landscape Screen Orientation

The default orientation for your phone’s screen is portrait (vertical), but many apps will change to landscape orientation (widescreen) when you rotate the phone sideways.
Note: Not all screens will adjust for landscape orientation.
Turn Screen Rotation On or Off
1. Pull down the status bar to display the quick settings menu.
2. Tap Rotation / to turn the option on or off.
You may need to scroll left or right to see the Screen rotation option.
Note: You can also set the rotation option from the main settings menu. Tap > Tools > Settings
> Display tab > Auto-rotate screen.

Capture Screenshots

You can use your phone’s power and volume buttons to capture screenshots.
■ Press and hold the Power/Lock Button and Volume Down Button at the same time to capture
a screenshot of the current screen.
The current screenshot will be captured and stored in the Screenshots album in the phone’s
Gallery. Tap > Photos .

Applications

All installed apps can be accessed and launched from the home screen.
1. Tap .
2. Tap an app icon to launch the corresponding application.
The application opens.

Preinstalled Apps

The following table outlines the primary apps that have been preinstalled on your phone.
Basic Operations 18
Google
Access Google applications.
Camera
Take pictures and record videos using the front and rear cameras.
Chrome
Browse the Internet.
Contacts
Displays the Contacts that can be synchronized with your phone from either your Google or Outlook account. Contacts can only be synched to a managed account.
Emergency Alert
Provides access to your emergency messages and it's settings.
Management
Access power and storage space management apps.
Messenger
Provides access to your text and multimedia messages.
Phone
Access the dial pad to make calls.
Photos
Displays a gallery of camera images and videos saved on your phone.
Play Store
Browse, search for, and download applications from the Google Play Store app.
Quick Help
Allows you to get help information about different features.
Uninstalled apps
Reinstall apps that have been uninstalled in the past 24 hours.
Sprint Fun &
Games
Allows you to access the newest apps and games.
Sprint Zone
Access your Sprint account, get device information and help, find recommended apps, and more.
Tools
Access the File Manager, Weather, Calculator, Voice Recorder, Downloads applications, and more.
Voicemail
Use Visual Voicemail for a quick and easy way to access your voicemail. Now you can find exactly the message you are looking for without having to listen to every voicemail message first.
Basic Operations 19

Phone Number

Follow the instructions below to display your phone’s wireless phone number.
1. Tap > Tools > Settings > General tab.
2. Tap About phone.
3. Tap Status.
You will see the number listed under My phone number.

Airplane Mode

Airplane mode turns off all functions that emit or receive signals, while leaving your phone on so you can use apps that don’t require a signal or data.
To turn on airplane mode:
1. Press and hold the Power/Lock Button to display the phone options menu.
2. Tap Turn on Airplane mode > TURN ON.
Your phone is now in airplane mode. You will see the airplane mode icon in the status bar.
Tip: You can also access airplane mode through the status bar menu. Drag the status bar down and tap
Airplane mode > TURN ON.
To turn off airplane mode:
1. Press and hold the Power/Lock Button to display the phone options menu.
2. Tap Turn off Airplane mode.
Your phone’s wireless connection features are now restored.
Tip: You can also access airplane mode through the status bar menu. Drag the status bar down and tap
Airplane mode .
Basic Operations 20

Enter Text

You can type on your phone using one of the available touchscreen keyboards or Google voice typing.

Touchscreen Keyboards

Your phone offers you a choice of touchscreen keyboards for entering text. The keyboard appears automatically onscreen when you tap a text entry field, and they can be used in either portrait or landscape mode.
The methods available include:
● Google Keyboard allows you to use a traditional QWERTY setup to enter text. Additional options expand your ability to enter text faster and more accurately.
● Google voice typing allows to use Google voice recognition to convert speech to text.
● LG Keyboard allows you to use a LG keyboard to enter text.
Note: Keyboard layouts and options may change depending on where you’re using them. For example, if you’re entering text to do a Web search, a search icon may be available instead of an enter key.
To change the keyboard:
1. From any screen where you can enter text, tap the input field to reveal the keyboard.
2. Drag the Status Bar down and tap Change keyboard.
Basic Operations 21

QWERTY Keyboard

You can enter text using the on-screen keyboard. The on-screen keyboard appears on the screen when you tap an available text entry field.
Basic Operations 22

Phone Keyboard

When T9 is off, to enter text, tap the key labeled with the desired letter until it appears on the screen. For example, tap once for "a", twice for "b", or three times for "c".
Basic Operations 23

Tips for Editing Text

Your phone gives you many options to make entering text easier, including copying, cutting, and pasting text, using voice-to-text input, customizing the user dictionary, using predictive text, and more.
To cut/copy and paste:
1. Touch and hold a word to highlight it.
2. Drag the blue highlight markers to highlight the text you want.
– or –
To select all the text, tap > SELECT ALL in the context menu.
To cancel the selection, simply tap unselected text or empty area.
3. Tap CUT or COPY in the context menu.
4. Place the cursor on the location where you want to paste the text.
5. Touch and hold the text field and tap PASTE. The text that you pasted also remains in the phone's memory (temporarily), so you can paste that same text in another location.
Move Cursor Using the Space Bar
Touch and hold the space bar and slide your finger to the left or right to move the cursor.
Basic Operations 24
To change the keyboard height:
1. While the keyboard is open, tap > Keyboard height and layout > Keyboard height.
2. Drag the blue bar to adjust the keyboard height.
To change the bottom row keys:
1. Tap > Tools > Settings > General tab > Language & keyboard > LG Keyboard > Keyboard height and layout > QWERTY keyboard layout.
2. Drag to add or delete keys or change the order. To change to another character on the visible key, tap the key and choose the desired character that you want displayed.
Note: This function does not support some languages.

Google Account

You will need a Google Account to access several phone features such as Gmail, Google Maps, Hangouts, and the Google Play applications. Before you are able to access Google applications, you must enter your account information. These applications sync between your phone and your online Google Account.
Google Account Cautions
Be sure not to forget your Google Account ID or password.

Create a Google Account

You must create and/or sign into a Google Account to use Gmail, Google HangoutsTM, Google CalendarTM, and other Google Apps. Signing into a Google Account is also necessary to download applications from the Google Play Store app to sync your data (if applicable) with the Google servers, and to take advantage of any other available Google services on your phone.
If you don’t have a Google Account, you will be prompted to create one. If you have an enterprise account
through your company or other organization, your IT department may have special instructions on how to sign into that account.
Create a Google Account Online
1. From a computer, or from your phone's Browser, navigate to
www.google.com.
2. On the main page, tap or click Sign in > Create an account.
3. Follow the on-screen prompts to create your free account.
4. Log into your provided email address, locate the email from Google, and respond to the new email to both confirm and activate your new account.
Basic Operations 25
Create a Google Account Using Your Phone
1. Tap > Tools > Settings > General tab > Accounts & sync > ADD ACCOUNT.
2. Tap Google and then tap Or create a new account.
3. Follow the prompts to set up your account. Tap NEXT to proceed between steps, which may include:
Enter your First name and Last name.
Enter a desired Username.
Enter and reenter a password.
On the Finish account screen, select your Web history and additional Google Play options.
Enter the letters from the Authenticating screen.
After your phone connects with the Google servers, select the items you would like to sync
with your phone and then tap Sync now.
4. Tap Finish setup.
You are signed in to your Google Account, and your phone will synchronize the selected items.
Note: When setting up a new Google Account, either on your phone or online, you will be prompted to add a secondary email address. Enter a second Gmail address or any other email address from which you currently send and receive email. This address is used to authenticate your account should you ever encounter problems or forget your password. It is strongly encouraged for Android users so you can regain access to Google services and purchases on your phone.

Create an Exchange Account

If you synchronize your phone with your Exchange account, you can read, manage, and send email in the same easy way as with a Gmail Account.
1. Tap > Tools > Settings > General tab > Accounts & sync > ADD ACCOUNT > Exchange.
2. Enter the EMAIL ADDRESS and tap NEXT.
3. Enter the PASSWORD and then tap Sign in.
4. Follow the onscreen prompts to configure options for the account.
5. Enter an account name and a display name and tap NEXT to complete setup.
Your corporate email account is set up and you will begin receiving email for the account.
Basic Operations 26

Sign into Your Google Account

If you have a Google Account but have not yet signed in with your phone, follow these instructions to sign in to your Google Account.
1. Tap > Tools > Settings > General tab > Accounts & sync > ADD ACCOUNT.
2. Enter a Google Account and tap NEXT.
Note: If you do not already have a Google Account, tap Or create a new account and follow the on­screen prompts to create your new account.
3. Enter your Password and tap NEXT.
4. Select if you want to back up your phone's apps, app data, settings, and Wi-Fi passwords and tap NEXT.
5. Checkmark the entries you want to set up payment info (if necessary) and tap NEXT.
Your phone then communicates with the Google servers to confirm your information.

Google Play Store

Google Play™ is the place to go to find new Android apps, books, movies, and music for your phone.
Choose from a wide variety of free and paid content ranging from productivity apps and games to bestselling books and blockbuster movies and music. When you find what you want, you can easily download and install it on your phone.
To access the Google Play store app, you must first connect to the Internet using your phone’s Wi-Fi or mobile data connection and sign in to your Google Account. See
Google Account for details.
Installing Applications
Many different kinds of applications can be installed on your phone from Google Play (provided by Google Inc.). Sprint is not responsible in any way for user-installed applications (quality, reliability, legality, fitness for a purpose, credibility, accuracy, etc.) or resulting malfunctions (viruses, etc.).
Important: Our policies often do not apply to third-party applications. Third-party applications may access your personal information or require us to disclose your customer information to the third-party application provider. To find out how a third-party application will collect, access, use, or disclose your personal
information, check the application provider’s policies, which can usually be found on their website. If you aren’t comfortable with the third-party application’s policies, don’t use the application.

Find and Install an App

When you install apps from Google Play app and use them on your phone, they may require access to your personal information (such as your location, contact data, and more) or access to certain functions or settings of your phone. Download and install only apps that you trust.
Chrome Browser and Sign into Your
1. Tap > Play Store .
Basic Operations 27
2. Browse for an application. Once you have decided on one, tap it to view its details.
3. Read the application descriptions and comments.
4. Tap INSTALL (for free applications) or the price button (for paid applications).
Warning: Use caution with applications which request access to any personal data, functions, or significant amounts of data usage times.
5. Check the progress of the current download by opening the Notifications Panel.
6. You will be notified when the item is downloaded and installed on your phone.
7. On the Play Store screen, tap > My apps & games, tap the installed application in the list, and then tap OPEN.
Purchasing Applications
Purchase apps at your own risk. Sprint is not responsible for any harm to you or third parties resulting from the use of purchased applications.

Request a Refund for a Paid App

If you are not satisfied with an app, you can ask for a refund within 15 minutes of the purchase. Your credit card is not charged and the app is uninstalled from your phone.
If you change your mind, you can install the app again, but you can’t request a refund a second time.
1. Tap > Play Store .
2. Tap > My apps & games.
3. Tap the app to uninstall for a refund.
The details screen for the app opens.
4. Tap Refund, and then tap Yes to confirm.
Your app is uninstalled and the charge is canceled.

Update an App

Depending on your settings, many apps will update automatically, or you can update apps directly from the Play Store app.
Update an App Directly
1. Tap > Play Store .
2. Tap > My apps & games.
3. Tap the app you want to update, and then tap UPDATE > CONTINUE.
Basic Operations 28
The app update is downloaded and installed.
Set Automatic App Updates
1. Tap > Play Store .
2. Tap > Settings.
3. Tap Auto-update apps and select an option.
The app is set to update automatically whenever an update becomes available (depending on
your settings).
Note: Automatic updates are unavailable for some apps.

Uninstall an App

You can uninstall any app that you have downloaded and installed from Google Play.
1. Tap > Play Store .
2. Tap > My apps & games.
3. On the Installed screen, tap the app you want to uninstall, and then tap UNINSTALL > OK.
The app is uninstalled and removed from your phone.

Get Help with Google Play

The Google Play store app offers an online help option if you have questions or want to know more about the app.
1. Tap > Play Store .
2. Tap > Help & Feedback.
The Web browser will take you to the Google Play Help Web page, where you will find
comprehensive, categorized information about Google Play.

Lock and Unlock Your Screen

Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock it when you need it.
Turn the Screen Off When Not in Use
■ To quickly turn the screen off, press the Power/Lock Button. Pressing the Power/Lock Button again or receiving an incoming call will turn on your phone screen and show the lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of time when you leave it idle. You will still be able to receive messages and calls while the phone’s screen is off.
Basic Operations 29
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