LG LS303HLV, LS363HLV, LS243HLV User Manual

LG Smart ThinQ

USER MANUAL

Built-in Wi-Fi Module for LG Air Conditioners

PROPRIETARY DATA NOTICE

This document, as well as all reports, illustrations, data, information, and other

materials are the property of LG Electronics U.S.A., Inc., and are

disclosed by LG Electronics U.S.A., Inc., only in confidence.

Do not throw away, destroy, or lose this manual.

Please read carefully and store in a safe place for future reference.

Content familiarity required for proper installation and operation.

The instructions included in this manual must be followed to prevent prod-

uct malfunction, property damage, injury, or death to the user or other

people. Incorrect operation due to ignoring any instructions will cause

harm or damage. A summary of safety precautions begins on page 4.

For more technical materials such as submittals, engineering

databooks, and catalogs, visit www.lghvac.com.

UM_Smart_ThinQ_12_16

For continual product development, LG Electronics U.S.A., Inc., reserves the right to change specifications without notice.

©LG Electronics U.S.A., Inc.

This document, as well as all reports, illustrations, data, information, and other materials are the property of LG Electronics U.S.A., Inc.

TABLE OF CONTENTS

Safety Instructions ....................................................................................................................................................................................... 4

Terms and Conditions ..................................................................................................................................................................................6

LG Smart ThinQ ..........................................................................................................................................................................................9

LG Smart ThinQ Features ........................................................................................................................................................................................... 9

User Smartphone Environment .................................................................................................................................................................................... 9

Wireless Network Requirements ................................................................................................................................................................................ 10

Install the App ............................................................................................................................................................................................ 11

Install the iPhone App ..................................................................................................................................................................................................11

Install the Android App ................................................................................................................................................................................................. 11

Create Account .......................................................................................................................................................................................... 12

Smart ThinQ Login screen .......................................................................................................................................................................................... 12

LG Account Login ....................................................................................................................................................................................................... 12

Simple Login with Google or Facebook ...................................................................................................................................................................... 15

Product Registration .................................................................................................................................................................................. 17

iPhone Product Registration ....................................................................................................................................................................................... 20

Android Phone Product Registration .......................................................................................................................................................................... 24

Registration Errors ...................................................................................................................................................................................................... 25

User Manual

Smart ThinQ Dashboard ............................................................................................................................................................................26

Dashboard Settings .................................................................................................................................................................................................... 27

Cool Mode .................................................................................................................................................................................................29

Dry Mode ................................................................................................................................................................................................... 30

Heat Mode ................................................................................................................................................................................................. 31

Auto Changeover (ACO) Mode .................................................................................................................................................................32

Fan Mode ..................................................................................................................................................................................................33

Air Flow Mode ............................................................................................................................................................................................34

Air Flow (Swing Direction) .......................................................................................................................................................................................... 34

Jet and Saving ........................................................................................................................................................................................................... 35

Detail Screen ............................................................................................................................................................................................. 36

Sleep Timer and Weekly Reservation .......................................................................................................................................................37

Set up Sleep Timer ..................................................................................................................................................................................................... 37

Set up Off and On Timers ........................................................................................................................................................................................... 38

Filter Manager ...........................................................................................................................................................................................40

Modes ........................................................................................................................................................................................................ 41

Home Mode ................................................................................................................................................................................................................ 42

Vacation and Away Modes .......................................................................................................................................................................................... 43

Sleep Mode ................................................................................................................................................................................................................ 44

Smart Diagnosis ........................................................................................................................................................................................45

Settings ......................................................................................................................................................................................................48

Edit Product Nickname ............................................................................................................................................................................................... 49

Change Temperature Display ..................................................................................................................................................................................... 49

Choose Product Network ............................................................................................................................................................................................ 50

Troubleshooting .........................................................................................................................................................................................51

Due to our policy of continuous product innovation, some specifications may change without notification.

SAFETY INSTRUCTIONS

DANGER

WARNING

CAUTION

DANGER

WARNING

The instructions below must be followed to prevent product malfunction, property damage, injury or death to the user or other people. Incorrect operation due to ignoring any instructions will cause harm or damage. The level of seriousness is classified by the symbols below.

TABLE OF SYMBOLS

This symbol indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

This symbol indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

This symbol indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.

Note:

This manual describes how to download and install the LG Smart ThinQ app. LG Smart ThinQ is a built-in Wi-Fi module, along with a free smart phone application that provides monitoring and remote control capabilities for select LG Duct Free Split air conditioners. Do not attempt to use this app with any other type of system.

There is risk of equipment damage or degraded performance.

Refer to the appropriate Installation Manuals for installation instructions of the indoor and outdoor units.

Smart ThinQ

Input power to the indoor unit remains connected and on during procedures in this manual. Do not touch any exposed

outdoor unit wiring, terminals, or other electrical components with tools or exposed skin. Only qualied technicians should

install, use or remove this unit.

Improper installation or use may result in re, explosion, electric shock, physical injury and/or death.

Don’t use or store ammable gas or combustibles near an outdoor or indoor unit.

There is risk of re, explosion, and physical injury or death.

All electrical work must be performed by a licensed electrician and conform to local building codes or, in the absence of local

codes, with the NEC, and the instructions given in this manual.

If the power source capacity is inadequate or the electric work is not performed properly, it may result in re, electric shock, physical injury or death.

This symbol indicates situations that may result in equipment or property damage accidents only.

This symbol indicates an action that should not be performed.

Do not install the LG Smart ThinQ unit if it will be exposed to rain or other precipitation. Do not install the unit in a loca-

tion exposed to open ame or extreme heat. Do not touch the unit with wet hands or if it has been submerged in any liquid.

There is risk of re, electric shock, explosion, and physical injury or death.

Do not spill water or other liquid on the inside of the indoor unit, especially on electrical components. Do not drop the

LG Smart ThinQ air conditioner unit into water. If the unit is immersed in water or other liquid, contact your local authorized LG distributor for support.

There is risk of re, electric shock, explosion, and physical injury or death.

For replacement of an installed outdoor or indoor unit, always contact an LG trained service provider.

There is risk of re, electric shock, explosion, and physical injury or death.

Due to our policy of continuous product innovation, some specifications may change without notification.

WARNING

SAFETY INSTRUCTIONS

Dispose of any packing materials safely.

• Packing materials, such as nails and other metal or wooden parts may cause puncture wounds or other injuries.

• Tear apart and throw away plastic packaging bags so that children may not play with them and risk suffocation and death.

Do not allow water, dirt, or animals to enter the unit.

There is risk of re, electric shock, explosion, and physical injury or death.

Note:

The unit must be installed indoors. Do not install the LG Smart ThinQ unit if it will be exposed to rain or other precipitation.

There is risk of unit failure or degraded performance.

Do not spill water or other liquid on the inside of the indoor unit, especially on electrical components. Do not drop the

LG Smart ThinQ air conditioner unit into water. If the unit is immersed in water or other liquid, contact your local authorized LG distributor for support.

There is risk of unit failure or degraded performance.

Do not allow water, dirt, or animals to enter the unit.

There is risk of unit failure or degraded performance.

User Manual

Do not impart force to the product.

There is risk of equipment damage or degraded performance.

Clean up the site after all procedures are nished, and check that no metal scraps, screws, or bits of wiring have been left

inside or surrounding the outdoor or indoor units.

Do not operate the unit with the panel(s) or protective cover (s) removed; keep ngers and clothing away from moving

parts.

Non-secured covers can result in malfunction due to dust or water in the service panel.

Due to our policy of continuous product innovation, some specifications may change without notification.

TERMS AND CONDITIONS

LG Smart ThinQ Terms and Conditions

In using LG Smart ThinQ smartphone application, you agree to the LG Smart ThinQ terms and conditions.

• LG Smart ThinQ smartphone application is to be used only with LG Electronics, Inc. inverter air conditioner products.

• LG Smart ThinQ smartphone application cannot be sold/transferred/rented to any other parties.

• All data generated by LG Smart ThinQ smartphone application cannot be sold/transferred/rented to any other parties.

• A complete list of LG Smart ThinQ terms and conditions is at www.lghvac.com.

Data Guide

Open Source

To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.com.

In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. This offer is valid for three (3) years from the date on which you purchased the product.

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

FCC WARNING STATEMENTS

FCC Part 15.19 Statements

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Part 15.105 statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

FCC Part 15.21 statement

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

RF Exposure Statement

The antenna(s) must be installed such that a minimum separation distance of at least 20 cm is maintained between the radiator (antenna) and any individual at all times. This device must not be co-located or operating in conjunction with any other antenna or transmitter.

Note:

Any changes or modifications to this device not explicitly approved by manufacturer could void your authority to operate this equipment.

End Product Labeling

The module is labeled with its own FCC ID and IC Certification Number. If the FCC ID and IC Certification Number are not visible when the module is installed inside another device, then the outside of the device into which the module is installed must also display a label referring to the enclosed module. In that case, the final end product must be labeled in a visible area with the following:

“Contains FCC ID: BEJ-LCW003”

“Contains IC: 2703N-LCW003”

RSS-GEN, Sec. 7.1.3 – (licence-exempt radio apparatus)

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

User Manual

Due to our policy of continuous product innovation, some specifications may change without notification.

FCC WARNING STATEMENTS

OEM Responsibilities to comply with FCC and Industry Canada Regulations

The module has been certified for integration into products only by OEM integrators under the following condition:

- The transmitter module must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures.

As long as the condition above is met, further transmitter testing will not be required.

However, the OEM integrator is still responsible for testing their end-product for any additional compliance requirements required with this module installed (for example, digital device emissions, PC peripheral requirements, etc.).

The OEM integrator has to be aware not to provide information to the end user regarding how to install or remove this RF module or change RF related parameters in the user manual of the end product.

Note:

In the event that these conditions can’t be met (for certain configurations or co-location with another transmitter), then the FCC and Industry Canada authorizations are no longer considered valid and the FCC ID and IC Certification Number can’t be used on the final product. In these circumstances, the OEM integrator will be responsible for re-evaluating the end product (including the transmitter) and obtaining a separate FCC and Industry Canada authorization.

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

LG SMART THINQ

LG Smart ThinQ Features

This manual describes how to download and use the LG Smart ThinQ app. LG Smart ThinQ is a built-in WiFi module, along with a free smart phone app that provides monitoring and remote control capabilities for certain LG Duct Free Split air conditioners. The app has the following features and benefits:

• You can sign in to the app using LG credentials, or using your Google or Facebook login credentials. You only have to log in to the app once. The app remembers your login details for subsequent logins.

• View current temperature settings of the air conditioning unit and change temperature, fan speed, and air ow direction from anywhere in the house or at a remote location (through the use of wireless connection). Multiple users can control the household air conditioning unit remotely.

• Monitor lter usage of the unit.

• Set up weekly reservations to start and stop air conditioner activity.

• Set up the unit to run in different Modes, depending on your schedule. You can set up specic temperatures for when you are home, away on vacation, or sleeping.

• Troubleshoot problems on your own using the Smart Diagnosis function.

Note:

Smart ThinQ app only functions with certain LG Single Zone Wall Mounted Extended Piping units.

User Smartphone Environment

Before using LG Smart ThinQ, you must download and install the latest version of the free app from either the App store (iOS) or the Play store (Android).

User Manual

You must supply the smartphone; either an Apple iPhone® or an Android phone. The following minimum specifications are needed to successfully run the LG Smart ThinQ app on a smartphone:

• Android 4.12 or higher.

• iOS 8.0 or higher.

Normal operation may be hindered if the environment does not satisfy minimum specifications as outlined above. Some functions may not operate, may be slow in performance, or part of the screen may be unclear. Smart ThinQ app is not optimized for tablets.

Note:

Due to LG’s policy of continuous product innovation, the design and content of screens in the Smart ThinQ app may change without notification.

• Screens shown in this manual may be different from the latest version of the app.

• Screens shown in this manual may look different on other smart phones.

• Some functionality of the app may be limited by the type of smart phone.

LG Smart ThinQ will be referred to as Smart ThinQ in this manual.

* iPhone® is a trademark of Apple, Inc.

Due to our policy of continuous product innovation, some specifications may change without notification.

LG SMART THINQ

Wireless Network Requirements

The table below lists the wireless network requirements for running the Smart ThinQ app on a smart phone.

Wireless module (LCW-003) Specications

Standard IEEE 802.11 b/g/n

Frequency range 2400 ~ 2483 MHz

802.11b : 21 dBm

Output power (Max)

Note:

• If the wireless network router is physically too far from the unit, connection to the server may fail.

• WPA2 is the recommended security method for wireless network router. If the wireless network router is setup as WEP security, connection may fail.

• For the Router SSID, use only letters and numbers. Other characters may not be supported.

802.11g : 18 dBm

802.11n : 17 dBm

Smart ThinQ

Due to our policy of continuous product innovation, some specifications may change without notification.

INSTALL THE APP

Install the iPhone App

1. Tap the App Store icon on the iPhone screen.

2. Type LG Smart ThinQ in the search window and search for the app.

3. Find the app from the search results list and then tap the INSTALL button. If asked, enter your Apple iTunes® password, and then tap OK to proceed.

4. When the app is finished installing, an OPEN button is displayed on the screen. If you are ready to begin registration, tap OPEN to launch

the app. See Figure 1.

* iTunes® is a trademark of Apple, Inc.

Figure 1:

Install the Android App

Follow these steps to install the app on an Android smartphone.

User Manual

1. Tap the Play Store icon on the phone.

2. Type LG Smart ThinQ in the search window and search for the app.

3. Tap the INSTALL button on the LG Smart ThinQ screen.

4. Tap the ACCEPT button on the App permissions screen.

5. When the app is finished installing, an OPEN button is displayed on the screen.

6. If you are ready to begin registration, tap OPEN and the app will start.

Due to our policy of continuous product innovation, some specifications may change without notification.

CREATE ACCOUNT

Smart ThinQ Login screen

1. From your smartphone, launch the app by tapping on the icon. The LG Smart ThinQ Login screen displays. You can log in to the app in two ways:

• LG Account Login: You have to create an account and sign in with your LG credentials.

• Simple Login: You can sign in using your Google or Facebook login credentials.

LG Account Login

1. Tap LG Account Login.

2. Tap Create Account. See Figure 3.

Smart ThinQ

Figure 2:

Figure 3:

Due to our policy of continuous product innovation, some specifications may change without notification.

CREATE ACCOUNT

3. Tap Agree to agree to the Terms of Service. 4. Enter the user registration information to sign up for the service.

Tap Done when finished.

Figure 4:

Figure 5:

User@lge.com

User Manual

Due to our policy of continuous product innovation, some specifications may change without notification.

CREATE ACCOUNT

5. A confirmation email is sent to your email address that you provided.

6. Find the confirmation email in your Inbox and tap CONFIRM.

Figure 6:

7. Go back to the app on your phone and tap SIGN IN.

• You cannot use LG Smart ThinQ app if the email conrmation is incomplete. If you login to the LG Smart ThinQ app before conrming via

email, an error screen displays. Tap Re-send Conrmation email to receive the conrmation email in your Inbox again. Then follow the

above steps.

Note:

Smart ThinQ

You only have to log in once. The app remembers your login details.

Due to our policy of continuous product innovation, some specifications may change without notification.

Simple Login with Google or Facebook

CREATE ACCOUNT

1. On the Account Login screen, choose Google or Facebook.

Figure 7:

2. Sign in with your login credentials for Google or Facebook.

Figure 8:

User Manual

User@gmail.com

Due to our policy of continuous product innovation, some specifications may change without notification.

CREATE ACCOUNT

3. Enter registration information.

4. Tap Agree to agree to the terms of service.

Figure 9:

Smart ThinQ

5. A confirmation email is sent to your email address that you provided.

6. Find the confirmation email in your Inbox and tap CONFIRM.

7. Go back to the app on your phone and tap SIGN IN.

Note:

You only have to log in once. The app remembers your login details for subsequent logins.

Due to our policy of continuous product innovation, some specifications may change without notification.

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