LG LHA875 Service Manual

SERVICE MANUAL

CAUTION

BEFORE SERVICING THE UNIT, READ THE “SAFETY PRECAUTIONS” IN THIS MANUAL.

Internal Use Only

Website http://biz.lgservice.com

3D Blu-ray™ / DVD Home Cinema System

AUGUST, 2015P/NO : AFN77133594

MODEL: LHA875 (LHA875, S65T3-S)

MODEL: LHA875

(LHA875, S65T3-S)

CONTENTS

SECTION 1 ........ SUMMARY

SECTION 2 ........ ELECTRICAL

SECTION 3 ........ CABINET & MAIN CHASSIS

SECTION 4 ........ MT8563 F/E LOADER PART

SECTION 5 ........ REPLACEMENT PARTS LIST

1-1

SECTION 1

SUMMARY

CONTENTS

PRODUCT SAFETY SERVICING GUIDELINES FOR BD-HTS PRODUCTS .................................................. 1-3

SERVICING PRECAUTIONS ............................................................................................................................ 1-4

• GENERAL SERVICING PRECAUTIONS

• INSULATION CHECKING PRODEDURE

• ELECTROSTATICALLY SENSITIVE (ES) DEVICES

INITIAL SYSTEM SETUP .................................................................................................................................. 1-5

HIDDEN KEY MODE ......................................................................................................................................... 1-7

FIRMWARE UPDATE GUIDE ........................................................................................................................... 1-9

NETWORK SOFTWARE UPDATE ................................................................................................................. 1-10

SPECIFICATIONS ........................................................................................................................................... 1-12

1-2

PRODUCT SAFETY SERVICING GUIDELINES FOR BD-HTS PRODUCTS

IMPORTANT SAFETY NOTICE

This manual was prepared for use only by properly trained audio-video service technicians. When servicing this product, under no circumstances should the original design be modified or altered without permission from LG Corporation. All components should be replaced only with types identical to those in the original circuit and their physical location, wiring and lead dress must conform to original layout upon completion of repairs.

Special components are also used to prevent x-radiation, shock and fire hazard. These components are indicated by the letter “x” included in their component designators and are required to maintain safe performance. No deviations are allowed without prior approval by LG Corporation. Circuit diagrams may occasionally differ from the actual circuit used. This way, implementation of the latest safety and performance improvement changes into the set is not delayed until the new service literature is printed.

CAUTION : Do not attempt to modify this product in any way. Never perform cus-

tomized installations without manufacturer’s approval. Unauthorized modifications will not only void the warranty, but may lead to property damage or user injury.

Service work should be performed only after you are thoroughly familiar with these safety checks and servicing guidelines.

GRAPHIC SYMBOLS

The exclamation point within an equilateral triangle is intended to alert the service personnel to important safety information in the service literature. The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the service personnel to the presence of noninsulated “dangerous voltage” that may be of sufficient magnitude to constitute a risk of electric shock. The pictorial representation of a fuse and its rating within an equilateral triangle is intended to convey to the service personnel the following fuse replacement caution notice: CAUTION : FOR CONTINUED PROTECTION AGAINST RISK OF FIRE, REPLACE ALL FUSES WITH THE SAME TYPE AND RATING AS MARKED NEAR EACH FUSE.

SERVICE INFORMATION

While servicing, use an isolation transformer for protection from AC line shock. After the original service problem has been corrected, make a check of the following:

FIRE AND SHOCK HAZARD

1. Be sure that all components are positioned to avoid a possibility of adjacent component shorts. This is especially important on items trans-ported to and from the repair shop.

2. Verify that all protective devices such as insulators, barriers, covers, shields, strain reliefs, power supply cords, and other hardware have been reinstalled per the original design. Be sure that the safety purpose of the polarized line plug has not been defeated.

3. Soldering must be inspected to discover possible cold solder joints, solder splashes, or sharp solder points. Be certain to remove all loose foreign particles.

4. Check for physical evidence of damage or deterioration to parts and components, for frayed leads or damaged insulation (including the AC cord), and replace if necessary.

5. No lead or component should touch a high current device or a resistor rated at 1 watt or more. Lead tension around protruding metal surfaces must be avoided.

6. After reassembly of the set, always perform an AC leakage test on all exposed metallic parts of the cabinet (the channel selector knobs, antenna terminals, handle and screws) to be sure that set is safe to operate without danger of electrical shock. DO NOT USE A LINE ISOLATION TRANSFORMER DURING THIS TEST. Use an AC voltmeter having 5000 ohms per volt or more sensitivity in the following manner: Connect a 1500 ohm, 10 watt resistor, paralleled by a .15 mfd 150V AC type capacitor between a known good earth ground water pipe, conduit, etc.) and the exposed metallic parts, one at a time. Measure the AC voltage across the combination of 1500 ohm resistor and .15 mfd capacitor. Reverse the AC plug by using a non-polarized adaptor and repeat AC voltage measurements for each exposed metallic part. Voltage measured must not exceed 0.75 volts RMS. This corresponds to 0.5 milliamp AC. Any value exceeding this limit constitutes a potential shock hazard and must be corrected immediately.

TIPS ON PROPER INSTALLATION

1. Never install any receiver in a closed-in recess, cubbyhole, or closely fitting shelf space over, or close to, a heat duct, or in the path of heated air flow.

2. Avoid conditions of high humidity such as: outdoor patio installations where dew is a factor, near steam radiators where steam leakage is a factor, etc.

3. Avoid placement where draperies may obstruct venting. The customer should also avoid the use of decorative scarves or other coverings that might obstruct ventilation.

4. Wall- and shelf-mounted installations using a commercial mounting kit must follow the factory-approved mounting instructions. A product mounted to a shelf or platform must retain its original feet (or the equivalent thickness in spacers) to provide adequate air flow across the bottom. Bolts or screws used for fasteners must not touch any parts or wiring. Perform leakage tests on customized installations.

5. Caution customers against mounting a product on a sloping shelf or in a tilted position, unless the receiver is properly secured.

6. A product on a roll-about cart should be stable in its mounting to the cart.

Caution the customer on the hazards of trying to roll a cart with small casters

across thresholds or deep pile carpets.

7. Caution customers against using extension cords. Explain that a forest of extensions, sprouting from a single outlet, can lead to disastrous consequences to home and family.

CAUTION : CLASS 1M VISIBLE AND INVISIBLE LASER

RADIATION WHEN OPEN. DO NOT VIEW DIRECTLY WITH OPTICAL INSTRUMENTS

Use of controls, adjustments or the performance of procedures

other than those specified herein may result in hazardous radiation exposure.

1-3

SERVICING PRECAUTIONS

CAUTION: Before servicing the BD-HTS covered by this service data and its supplements and addends, read and follow the SAFETY PRECAUTIONS. NOTE: if unforeseen circumstances create conflict between the following servicing precautions and any of the safety precautions in this publications, always follow the safety precautions. Remember Safety First :

General Servicing Precautions

1. Always unplug the BD-HTS AC power cord from the AC power source before:

(1) Removing or reinstalling any component, circuit board,

module, or any other assembly.

(2) Disconnecting or reconnecting any internal electrical

plug or other electrical connection.

(3) Connecting a test substitute in parallel with an electro-

lytic capacitor.

Caution : A wrong part substitution or incorrect polar-

ity installation of electrolytic capacitors may result in an explosion hazard.

2. Do not spray chemicals on or near this BD-HTS or any of its assemblies.

Electrostatically Sensitive (ES) Devices

Some semiconductor (solid state) devices can be damaged easily by static electricity. Such components commonly are called Electrostatically Sensitive (ES) Devices. Examples of typical ES devices are integrated circuits and some field effect transistors and semiconductor chip components. The following techniques should be used to help reduce the incidence of component damage caused by static electricity.

1. Immediately before handling any semiconductor component or semiconductor-equipped assembly, drain off any electrostatic charge on your body by touching a known earth ground. Alternatively, obtain and wear a commercially available discharging wrist strap device, which should be removed for potential shock reasons prior to applying power to the unit under test.

2. After removing an electrical assembly equipped with ES devices, place the assembly on a conductive surface such as aluminum foil, to prevent electrostatic charge buildup or exposure of the assembly.

3. Use only a grounded-tip soldering iron to solder or unsolder ES devices.

3. Unless specified otherwise in this service data, clean electrical contacts by applying an appropriate contact cleaning solution to the contacts with a pipe cleaner, cotton-tipped swab, or comparable soft applicator.

Unless specified otherwise in this service data, lubrication of

contacts is not required.

4. Do not defeat any plug/socket B+ voltage interlocks with whitch instruments covered by this service manual might be equipped.

5. Do not apply AC power to this BD-HTS and / or any of its electrical assemblies unless all solidstate device heat sinks are correctly installed.

6. Always connect the test instrument ground lead to an appropriate ground before connecting the test instrument positive lead. Always remove the test instrument ground lead last.

Insulation Checking Procedure

Disconnect the attachment plug from the AC outlet and turn the power on. Connect an insulation resistance meter (500V) to the blades of the attachment plug. The insulation resistance between each blade of the attachment plug and accessible conductive parts (Note 1) should be more than 1Mohm. Note 1 : Accessible Conductive Parts include Metal panels, Input terminals, Earphone jacks,etc.

4. Use only an anti-static solder removal device. Some solder removal devices not classified as “anti-static” can generate electrical charges sufficient to damage ES devices.

5. Do not use freon-propelled chemicals. These can generate an electrical charge sufficient to damage ES devices.

6. Do not remove a replacement ES device from its protective package until immediately before you are ready to install it. (Most replacement ES devices are packaged with leads electrically shorted together by conductive foam, aluminum foil,or comparable conductive material).

7. Immediately before removing the protective material from the leads of a replacement ES device, touch the protective material to the chassis or circuit assembly into which the device will be installed.

Caution: Be sure no power is applied to the chassis or cir-

cuit, and observe all other safety precautions.

8. Minimize bodily motions when handling unpackaged replacement ES devices. (Normally harmless motion such as the brushing together of your clothes fabric or the lifting of your foot from a carpeted floor can generate static electricity sufficient to damage an ES device.)

1-4

INITIAL SYSTEM SETUP

When you turn on the unit for the ﬁ rst time, the initial setup wizard appears on the screen. Set the display language and network settings on the initial setup wizard.

1. Press (POWER). The initial setup wizard appears on the screen.

2. Use /// to select a display language and press ENTER ().

3. After checking the Terms of Service, select [Agree] to use the Premium Service and SW Updates. Read and prepare the preparations for the network settings and then press ENTER () while [Start] is highlighted.

5. Press ENTER () to verify the test tone signals of the speakers.

After verifying the test tone signals, press ENTER () while [Stop] is highlighted. Select [Next] and press ENTER ().

6. You can listen to TV sound through HTS Speaker automatically when TV is turned on.

If wired network is connected, the network connection setting will automatically be ﬁ nished.

4. Select [Next] and press ENTER ().

Press  to move and press / to select [On] or [Off]. Select [Next] and press ENTER ().

7. Check all the settings that you have set in the previous steps.

Press ENTER () while [Finish] is highlighted to ﬁ nish the initial setup settings. If there is any settings to be changed, use /// to select and press ENTER ().

1-5

8. Displays private sound mode guide. Press ENTER ().

9. Displays the guide to enjoy online contents using LG AV Remote. Press ENTER ().

1-6

1. MPEG HIDDEN KEY

HIDDEN KEY MODE

HIDDEN MODE

DISPLAY SYSTEM INFORMATION

DISPLAY SYSTEM INFORMATION for Devlelop

CLEAR PASSWORD

ENTER DEMO LOCK MODE

System Log Save to Flash

Change Resolution ALWAYS AVAILABLE

Chage Video System

BE/FE DEBUG MESSAGE

BE DEBUG MESSAGE

FE DEBUG MESSAGE

DRM Key Download

Upgrade sdpro.bin

AVAILABLE

STATUS

(NO DISC||OPEN)&& (Highlight on 16:9 Full)

(NO DISC or Tray OPEN State) and Setup-DISPLAY-TV Aspect Ratio16:9 Full

(NO DISC||STOP) && (SETUP LOCK MENU ON)

(DISC && CLOSE)

ALWAYS AVAILABLE

Open and Home Menu OFF. (Video system option is PAL only)

ALWAYS AVAILABLE

Highlight on “Setup->OTHERS

->DivX® VOD”

ENTRANCE

KEY

1+3+9+7 +1+3+9 +ENTER or MP2

1+3+9+7 +1+3+9 +0+ENTER or MP11

4+5+6+2 +5+8+0 +ENTER

2+1+0+4 +9+9

pause+1 +7+3+9

Clear key (RCU) 3 seconds Hold simultaneously

Push Stop key 5 sec

push pause key for 5 sec

1+2+3+6 +9+Enter

1+2+3+6 +8+Enter

1+2+3+6 +7+Enter

pause+1+4 +7+3+5+9

1+2+3+4 X sdpro upgrade sdpro burn into the set.

EXIT KEY DISPLAY RESULT

Pause || MP2

Pause ||

MP11

PAUSE

pause+1

+7+3+9

X OK(VFD) Save Log Data to Flash

X key download Option, DRM, MAC burn into the set.

SYSTEM INFORMATION

Debug Information

PASSWORD CLR(VFD)

display “LOC”, “UNLOC” (VFD) for 3 sec.

480P or 576P on VFD

AUTO->PAL>NTSC(VFD)

CPUSB, OK (VFD) or NOUSB

FACTORY RESET(All of data have to be Initialized as Factory Mode except SPDATA)

1.FACTORY RESET(All of data have to be Initialized as Factory Mode)

2.Clear SDPDATA and copy SPDRO to SPDATA

3. Auto power off after Clear SDPDATA and copy SPDRO to SPDATA

LOCK PASSWORD Cleared.

Enter, leave Front Lock mode by toggle. See the Demo Lock sheet

Change the Resolution to 480P or 576P

Video system is changed as AUTO->PAL

->NTSC->AUTO…

Write BE/FE Debug Message

Write BE Debug Message

Write FE Debug Message

1-7

2. MICOM HIDDEN KEY

HIDDEN MODE

Door Lock

Door Unlock

Version Check

EEPROM INITIAL

EEPROM EDIT

Wireless spk remate

AVAILABLE

STATUS

DVD FUNCTION and POWER ON STATUS

POWER ON STATUS

ENTRANCE KEY EXIT KEY DISPLAY RESULT

Front Stop + RMC Stop for 5s

Front Stop + RMC Play for 5s

Front Stop + RMC ‘0’ for 5s

Front Stop + RMC ‘2’ for 5s

Front Stop + RMC mute

Toggling

POWER OFF M-0807031

auto exit “E2P CLEAR”

Toggling OP0-10

“D-LOCK”

display for 3s

“D-UNLOCK” display for 3s

Display MICOM Ver, OPTION CODE, Touch Key Ver

“REMATE:

1-8

FIRMWARE UPDATE GUIDE

1. COPY AN UPDATE FILE TO A MEDIA (USB OR CD-ROM)

Update File Name: LG_HB_A100M63.ROM

1) An update ﬁ le have to be copied onto the root of ﬁ le system.

2) USB and CD-ROM are able to use ﬁ rmware update.

< Example: Nero Burning Rom >

2. UPDATE FIRMWARE

1) Insert USB or CD-ROM which has an update ﬁ le.

2) OSD responds to the insertion event.

3) OSD is shown as below.

Caution:

Do not turn off the power during the software update.

Note:

If the software includes the driver update, disc tray may open during the process.

3. AFTER UPDATE COMPLETE

1) When update is completed, the power will be turned off automatically in a few seconds.

2) Turn the power back on. The system now operates with the new version.

1-9

NETWORK SOFTWARE UPDATE

Network update notiﬁ cation

From time to time, performance improvements and/ or additional features or services may be made available to units that are connected to a broadband home network. If there is new software available and the unit is connected to a broadband home network, the player will inform you about the update as follows.

Option 1:

1. The update menu will appear on the screen when you turn on the player.

Use / to select a desired option and then press

ENTER ().

Software update

You can update the player using the latest software to enhance the products operation and/or add new features. You can update the software by connecting the unit directly to the software update server.

Note

• Before updating the software in your player,

remove any disc and USB Device from the player.

• Before updating the software in your player, turn the player off and then turn it back on.

• During the software update procedure, do not turn off the player or disconnect AC power,

or do not press any button.

• If you cancel the update, turn off the power and

turn it on for stable performance.

• This unit cannot be updated to previous software

version.

1. Check the network connection and settings.

2. Select [Software] option in the [Settings] menu

then press ENTER ().

3. Select [Update] option, and press ENTER ().

[OK] Starts the software update.

[Cancel]

Exits the update menu and the home appears.

Option 2:

If the software update is available from the update server, the “Update” icon appears in the Home menu. Press blue (B) colored button to start the update procedure.

The player will check for the newest update.

Note

• Pressing ENTER () while checking for the update

will end the process.

• If there is no update available, the Message,

“No update is found.” appears. Press ENTER () to return to the [Home Menu].

4. If newer version exists, the message

“A new update was found. The update takes a few minutes. Do you want to update?” appears.

5. Select [OK] to start update.

(Selecting [Cancel] will end the update.)

6. The player starts downloading the newest update

from the server. minutes depending on your home network condition)

(Downloading will takes several

1-10

7. To update software the next time, the software update procedure has to be started from the beginning again.

Caution

Do not turn off the power during the software update.

Note

If the software includes the driver update, disc tray may open during the process.

8. When update is completed, the power will be turned off automatically in a few seconds.

9. with the new version.

Note

The Software Update function may not work properly depending on your internet environment. In this case, you can obtain the latest software from the authorized LG Electronics Service Center then update your player. Refer to “Customer Support”.

Turn the power back on. The system now operates

1-11

SPECIFICATIONS

• GENERAL Power requirements Refer to main label. Power consumption Refer to main label. Networked standby : 0.5 W (If all network ports are activated.) Dimensions (W x H x D) Approx. 360 mm x 60.5 mm x 299 mm Net Weight (Approx.) 2.7 kg Operating temperature 5 °C to 35 °C (41 °F to 95 °F) Operating humidity 5 % to 90 %

• INPUTS/OUTPUTS HDMI OUT (video/audio) 19 pin (Type A, HDMI™ Connector) x 1 ANALOG AUDIO IN 2.0 Vrms (1 kHz, 0 dB), 600 Ω, RCA jack (L, R) x 1 DIGITAL IN (OPTICAL) 3 V (p-p), Optical jack x 1

• TUNER FM Tuning Range 87.5 to 108.0 MHz or 87.50 to 108.00 MHz

• AMPLIFIER Power output (3 Ω), (RMS), THD 10 % Total 1000 W Front 167 W x 2 Surround (Rear) 167 W x 2 Sub-Woofer 167 W x 2 (Passive)

• SYSTEM Laser Semiconductor laser Wavelength 405 nm / 650 nm Signal system Standard NTSC/PAL color TV system Frequency response 20 Hz to 18 kHz (48 kHz, 96 kHz, 192 kHz sampling) Harmonic distortion Less than 0.05 % Dynamic range More than 80 dB LAN port Ethernet jack x 1, 10BASE-T / 100BASE-TX Bus Power Supply (USB) 5 V 500 mA

1-12

• SPEAKERS (FRONT/ SURROUND (REAR)/ SUBWOOFER)

Type

Front Speaker 1 Way 1 Speaker Surround (Rear) Speaker 1 Way 1 Speaker Subwoofer 1 Way 1 Speaker

Impedance

Front Speaker 3 Ω Surround (Rear) Speaker 3 Ω Subwoofer 3 Ω

Rated Input Power

Front Speaker 167 W Surround (Rear) Speaker 167 W Subwoofer 167 W

Max. Input Power

Front Speaker 334 W Surround (Rear) Speaker 334 W Subwoofer 334 W

Net Dimensions (W x H x D) (233 x 998 x 310) mm Net Weight 12.5 kg

• Design and specifications are subject to change without notice.

1-13

1-14

SECTION 2 ELECTRICAL

CONTENTS

DIGITAL DISPLAY & MEDIA TRAINING MASTER ......................................................................................... 2-2

1. DISTORTED PICTURE ........................................................................................................................... 2-2

2. NO PICTURE .......................................................................................................................................... 2-7

3. PICTURE COLOR ................................................................................................................................. 2-12

4. NOISE/AUDIO PROBLEMS .................................................................................................................. 2-14

5. MISCELLANEOUS ................................................................................................................................ 2-17

6. BLU-RAY PLAYER ............................................................................................................................... 2-26

ONE POINT REPAIR GUIDE .......................................................................................................................... 2-27

1. NO POWER PROBLEM ....................................................................................................................... 2-27

2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE ON FRONT PANEL.................... 2-29

3. WIRED NETWORK CONNECTION ERROR ....................................................................................... 2-36

4. BAD HDMI VIDEO / AUDIO OUTPUT .................................................................................................. 2-37

5. NO AUDIO FROM SPEAKER ............................................................................................................... 2-38

6. NO USB ................................................................................................................................................ 2-39

7. BT CONNECTION ERROR .................................................................................................................. 2-40

ELECTRICAL TROUBLESHOOTING GUIDE ................................................................................................. 2-41

1. SYSTEM POWER SUPPLY ON SMPS BOARD .................................................................................. 2-41

2. POWER SUPPLY ON MAIN BOARD ................................................................................................... 2-44

3. SYSTEM PART ..................................................................................................................................... 2-48

4. NO HDMI OUTPUT ............................................................................................................................... 2-50

5. NO AUDIO OUTPUT ............................................................................................................................ 2-51

WAVEFORMS .................................................................................................................................................. 2-52

1. SYSTEM PART - 1 (MPEG CRYSTAL 27 MHz) .................................................................................. 2-52

2. SYSTEM PART - 2 (DDR3 MEMORY) ................................................................................................. 2-53

3. AUDIO PART - 1 (ADC I2C) ................................................................................................................. 2-54

4. AUDIO PART - 2 (PWM I2S / I2C) ....................................................................................................... 2-55

5. HDMI PART .......................................................................................................................................... 2-56

WIRING DIAGRAM .......................................................................................................................................... 2-57

BLOCK DIAGRAM .......................................................................................................................................... 2-59

CIRCUIT DIAGRAMS ...................................................................................................................................... 2-61

1. SMPS CIRCUIT DIAGRAM .................................................................................................................. 2-61

2. MAIN & AMP - MICOM CIRCUIT DIAGRAM........................................................................................ 2-63

3. MAIN & AMP - POWER CIRCUIT DIAGRAM ...................................................................................... 2-65

4. MAIN & AMP - MPEG CIRCUIT DIAGRAM ......................................................................................... 2-67

5. MAIN & AMP - MEMORY CIRCUIT DIAGRAM .................................................................................... 2-69

6. MAIN & AMP - F/E CIRCUIT DIAGRAM .............................................................................................. 2-71

7. MAIN & AMP - ADC / MIC CIRCUIT DIAGRAM................................................................................... 2-79

8. MAIN & AMP - I/O CIRCUIT DIAGRAM ............................................................................................... 2-75

9. MAIN & AMP - PWM CIRCUIT DIAGRAM ........................................................................................... 2-77

10. MAIN & AMP - AMP CIRCUIT DIAGRAM ............................................................................................ 2-79

11. JACK CIRCUIT DIAGRAM (OPTIONAL PART) ................................................................................... 2-81

12. FRONT CIRCUIT DIAGRAM ................................................................................................................ 2-85

CIRCUIT VOLTAGE CHART ........................................................................................................................... 2-87

1. ICs ......................................................................................................................................................... 2-87

2. CAPACITORS ....................................................................................................................................... 2-88

3. CONNECTORS ..................................................................................................................................... 2-88

PRINTED CIRCUIT BOARD DIAGRAMS ....................................................................................................... 2-89

1. SMPS P. C. BOARD ............................................................................................................................. 2-89

2. MAIN & AMP P. C. BOARD .................................................................................................................. 2-91

3. JACK P. C. BOARD (OPTIONAL PART) .............................................................................................. 2-93

4. FRONT P. C. BOARD ........................................................................................................................... 2-95

2-1

DIGITAL DISPLAY & MEDIA TRAINING MASTER

Objective: To provide clear and concise guidelines for customer service agents to handle calls on

box goods calls.

1. DISTORTED PICTURE 1-1. Lines on Picture

Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect

What cables is

the customer using to

connect the BD?

YES

the BD to the TV and if connected properly. Refer to OM for

connections. Tighten any loose cables. Make sure the customer

is not connecting a BD to VCR or BD to DVD Recorder.

Copy protection can distort the picture on older DVD models.

Is the TV set

to the correct input?

YES

Do ghosting appear

when watching multiple discs?

YES

Do lines appear

when watching multiple discs?

YES

Does ghosting appear

when the BD is connected to

another TV?

Make sure the TV is on the correct input.

Turn TV off, then on to determine input.

Video when using composite, or component.

DVI when using DVI, and HDMI when using HDMI.

One disc displaying the issue is a problem with the disc.

Multiple discs displaying the problem could indicate the BD lens needs to

be cleaned. Recommend the customer use a lens cleaner on the BD.

A lens cleaner is available at any local electronics retailer.

One disc displaying the issue is a problem with the disc.

Multiple discs displaying the problem could indicate the BD lens needs to

be cleaned. Recommend the customer use a lens cleaner on the BD.

A lens cleaner is available at any local electronics retailer.

Connect the BD to another TV and play a disc.

No ghosting during disc play back indicates a problem with the first TV.

Please refer to the owners manual for instructions on how to connect

the BD to a TV. If the BD has a problem on the second TV,

then see service chart for service information.

YES

Has the customer tried

another set of cables?

Have the customer try another set of cables. A bad cable can

also cause video problems. Test the cable with another device to

the TV to also determine if the TV is bad. If BD is problem,

please see service chart for service information.

2-2

DIGITAL DISPLAY & MEDIA TRAINING MASTER

1-2. Ghost Picture

Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to

What cables is the customer

using to connect the BD?

YES

the TV and if connected properly. Refer to OM for connections.

Tighten any loose cables. Make sure the customer is not connecting a

BD to VCR or BD to DVD Recorder. Copy protection can distort

the picture on older VCR models.

Is the TV set to

the correct input?

YES

Do ghosting appear when

watching multiple discs?

YES

Do lines appear when

watching a TV program?

YES

Does ghosting

appear when the BD is

connected to another TV?

Make sure the TV is on the correct input. Turn TV off,

then on to determine input. Video when using composite,

or component. DVI when using DVI, and HDMI when using HDMI.

One disc displaying the issue is a problem with the disc.

Multiple discs displaying the problem could indicate the BD lens

needs to be cleaned. Recommend the customer use a lens cleaner

on the BD. A lens cleaner is available at any local electronics retailer.

Ghosting appearing when watching a TV program indicates an

issue with the display. If the TV program is fine, then connect

the BD to another input on the display to determine

if the problem is following the BD.

Connect the BD to another TV and play a disc.

No ghosting during disc play back indicates a problem with the first TV.

Please refer to the owners manual for instructions on how to

connect the BD to a TV. If the BD has a problem on the second TV,

then see service chart for service information.

YES

Has the customer tried

another set of cables?

Have the customer try another set of cables. A bad cable can

also cause video problems. Test the cable with another device to

the TV to also determine if the TV is bad. If BD is problem,

please see service chart for service information.

2-3

DIGITAL DISPLAY & MEDIA TRAINING MASTER

1-3. Rolling Picture

Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to

What cables is the customer

using to connect the BD?

YES

the TV and if connected properly. Refer to OM for connections.

Tighten any loose cables. Make sure the customer is not connecting

a BD to VCR or BD to DVD Recorder. Copy protection can distort

the picture on older VCR models.

Is the TV set to

the correct input?

YES

Does rolling appear when

watching multiple discs?

YES

Does rolling appear when

watching a TV program?

YES

Does rolling appear

when the BD is connected to

another TV?

Make sure the TV is on the correct input. Turn TV off,

then on to determine input. Video when using composite,

or component. DVI when using DVI, and HDMI when using HDMI.

One disc displaying the issue is a problem with the disc.

Multiple discs displaying the problem could indicate the BD lens

needs to be cleaned. Recommend the customer use a lens cleaner

on the BD. A lens cleaner is available at any local electronics retailer.

Rolling appearing when watching a TV program indicates

an issue with the display. If the TV program is fine, then connect

the BD to another input on the display to determine if the problem

is following the BD.

Connect the BD to another TV and play a disc. No lines during disc play

back indicates a problem with the first TV. Please refer to the owners manual for instructions on how to connect the BD to a TV. If the BD has a problem on the second TV, then see service chart for service information.

YES

Has the customer tried

another set of cables?

Have the customer try another set of cables. A bad cable can also

cause video problems. Test the cable with another device to the TV

to also determine if the TV is bad. If BD is problem,

please see service chart for service information.

2-4

DIGITAL DISPLAY & MEDIA TRAINING MASTER

1-4. Shaky Picture

Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to

What cables is the customer

using to connect the BD?

YES

the TV and if connected properly. Refer to OM for connections.

Tighten any loose cables. Make sure the customer is not connecting a

BD to VCR or BD to DVD Recorder. Copy protection can distort

the picture on older VCR models.

Is the TV set to

the correct input?

YES

Does shaking appear when

watching multiple discs?

YES

Does shaking appear when

watching a TV program?

YES

Does shaking appear

when the BD is connected to

another TV?

Make sure the TV is on the correct input. Turn TV off, then on

to determine input. Video when using composite, or component.

DVI when using DVI, and HDMI when using HDMI.

One disc displaying the issue is a problem with the disc.

Multiple discs displaying the problem could indicate the BD lens

needs to be cleaned. Recommend the customer use a lens cleaner

on the BD. A lens cleaner is available at any local electronics retailer.

Shaking appearing when watching a TV program indicates

n issue with the display. If the TV program is fine, then connect

the BD to another input on the display to determine if the problem

is following the BD.

Connect the BD to another TV and play a disc. No shaking during

disc play back indicates a problem with the first TV. Please refer to

the owners manual for instructions on how to connect the BD to a TV.

If the BD has a problem on the second TV,

then see service chart for service information.

YES

Has the customer tried

another set of cables?

Have the customer try another set of cables. A bad cable can

also cause video problems. Test the cable with another device to

the TV to also determine if the TV is bad. If BD is problem,

please see service chart for service information.

2-5

DIGITAL DISPLAY & MEDIA TRAINING MASTER

1-5. Blurry Picture

Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to

What cables is the customer

using to connect the BD?

YES

the TV and if connected properly. Refer to OM for connections.

Tighten any loose cables. Make sure the customer is not connecting

a BD to VCR or BD to DVD Recorder. Copy protection can distort

the picture on older VCR models.

Is the TV set to

the correct input?

YES

Does blurriness appear when

watching multiple discs?

YES

Does blurriness appear when

watching a TV program?

YES

Does blurriness appear

when the BD is connected to

another TV?

Make sure the TV is on the correct input. Turn TV off,

then on to determine input. Video when using composite, or component.

DVI when using DVI, and HDMI when using HDMI.

One disc displaying the issue is a problem with the disc.

Multiple discs displaying the problem could indicate the BD lens

needs to be cleaned. Recommend the customer use a lens cleaner on

the BD. A lens cleaner is available at any local electronics retailer.

Blurriness appearing when watching a TV program indicates an

issue with the display. If the TV program is fine, then connect

the BD to another input on the display to determine if the problem

is following the BD.

Connect the BD to another TV and play a disc. No blurriness

during disc play back indicates a problem with the first TV.

Please refer to the owners manual for instructions on how to connect

the BD to a TV. If the BD has a problem on the second TV,

then see service chart for service information.

YES

Has the customer tried

another set of cables?

Have the customer try another set of cables.

A bad cable can also cause video problems. Test the cable with another

device to the TV to also determine if the TV is bad. If BD is problem, please

see service chart for service information.

2-6

DIGITAL DISPLAY & MEDIA TRAINING MASTER

2. NO PICTURE 2-1. Black Screen

The entire screen is black.

Does the BD on-screen

menu appear?

YES

What cables is the customer

using to connect the BD?

YES

Is the TV set to

the correct input?

YES

Is the customer able to

watch TV programming?

In case of customer use composite cable please make sure selecting

available resolution in the menu of the BD player, composite video can just

support 480i/p. In case of composite output is black please push the stop

button at the remote controller about 5 sec for changing 480p resolution.

Determine what cables the customer is using to connect the BD to

the TV and if connected properly. Refer to OM for connections.

Tighten any loose cables. Make sure the customer is not connecting a

BD to VCR or BD to DVD Recorder. Copy protection can distort

the picture on older VCR models.

Make sure the TV is on the correct input. Turn TV off,

then on to determine input. Video when using composite, or component.

DVI when using DVI, and HDMI when using HDMI.

If the customer is not able to watch television then he may have a

problem with his television, especially if the cable signal comes

through on a different input. If the customer can not get a TV program,

then he still may have a problem with the particular input on his TV.

YES

Can the customer connect

the BD to another TV?

YES

Has the customer tried

another set of cables?

Have the customer connect the BD to another TV in order to

determine if the problem is the BD or the TV. Refer to the OM for

connections assistance. If the BD works on the second TV,

then the customer has a problem with his TV.

Have the customer try another set of cables. A bad cable can

also cause video problems. Test the cable with another device to the TV

to also determine if the TV is bad. If BD is problem, please see

service chart for service information.

2-7

DIGITAL DISPLAY & MEDIA TRAINING MASTER

2-2. Blue Screen

The entire screen is a solid blue color.

Does the BD on-screen

menu appear?

YES

What cables is the customer

using to connect the BD?

YES

Is the TV set to

the correct input?

YES

Is the customer able to

watch TV programming?

In case of customer use composite cable please make sure selecting

available resolution in the menu of the BD player, composite video can just

support 480i/p. In case of composite output is black please push the stop

button at the remote controller about 5 sec for changing 480p resolution.

Determine what cables the customer is using to connect the BD

to the TV and if connected properly. Refer to OM for connections.

Tighten any loose cables. Make sure the customer is not connecting a

BD to VCR or BD to DVD Recorder. Copy protection can distort

the picture on older VCR models.

Make sure the TV is on the correct input.

Turn TV off, then on to determine input. Video when using composite,

or component. DVI when using DVI, and HDMI when using HDMI.

If the customer is not able to watch television then he may have a

problem with his television, especially if the cable signal comes

through on a different input. If the customer can not get a TV program,

then he still may have a problem with the particular input on his TV.

YES

Can the customer connect

the BD to another TV?

YES

Has the customer tried

another set of cables?

Have the customer connect the BD to another TV in order to

determine if the problem is the BD or the TV. Refer to the OM for

connections assistance. If the BD works on the second TV,

then the customer has a problem with his TV.

Have the customer try another set of cables. A bad cable can also

cause video problems. Test the cable with another device to

the TV to also determine if the TV is bad. If BD is problem,

please see service chart for service information.

2-8

DIGITAL DISPLAY & MEDIA TRAINING MASTER

2-3. Snowy Screen

A snowy picture is when black and white dots are all over the screen.