About Phone ............................................................................................................. 159
Copyright Information .............................................................................................................. 160
Index ....................................................................................................................................... 161
TOC ix
Get Started
The following topics give you all the information you need to set up your phone and service the
first time.
Your Phone at a Glance
The following illustration outlines your phone‟s primary external features and buttons.
Set Up Your Phone
You must first install and charge the battery to begin setting up your phone.
Install the battery
1. Insert your fingernail into the slot on the left side of the back cover and lift the cover up
gently.
Get Started 1
2. Insert the battery, contacts end first, and gently press the battery into place.
Get Started 2
3. Replace the battery compartment cover, making sure all the tabs are secure and there
are no gaps around the cover.
Charge your battery
1. Plug the USB connector into the charger/accessory port at the bottom of your phone.
2. Plug the AC adapter into an electrical outlet. Fully charging a battery may take up to
three hours.
Note: Your phone‟s battery should have enough charge for the phone to turn on and find a
signal, run the setup application, set up voicemail, and make a call. You should fully charge the
battery as soon as possible.
Get Started 3
3. Press and hold the Power/LockButton to turn the phone on. If your phone is activated, it will turn on, search for service, and begin the setup
process.
If your phone is not yet activated, see Activate Your Phone for more information.
Activation and Service
Before using your phone, you must set up your service with Virgin Mobile. You will need your
phone‟s serial number (MEID), printed on a sticker inside the battery compartment.
Create Your Account and Pick Your Plan
Set up your Virgin Mobile account.
1. From your computer, visit virginmobileusa.com and click Activate.
2. Choose an activation option and click Next. Then enter your zip code and click Next.
3. When prompted, enter the serial number (MEID) printed on the sticker located on the
back of your phone in the battery compartment. This number can also be found on the
bottom panel of the phone‟s package.
4. Follow the remaining instructions to choose your plan and select a payment method.
5. Follow the activation instructions below and you‟ll be able to start using your phone.
Activate Your Phone
After setting up your account on virginmobileusa.com, simply turn your device on. Your device is
designed to activate automatically. If you are swapping from another Virgin Mobile device to a
new one, be sure to turn off the old device before swapping the serial number (MEID). Once the
MEID swap is complete, turn on the new device and the programming information will be
pushed to your device automatically.
You can also start the activation process manually.
■ Press > > Settings > Activate this device.
Manage Your Account
Access information about your account. You can:
● Check your minutes.
● Add money (Top-Up).
● Changes plans.
● And more!
Get Started 4
From Your Phone
Open the My Account app or open the dial pad and dial 611.
From Your Computer
■ Log in with your phone number and account PIN at virginmobileusa.com.
Top-Up Your Account
Sign up for Auto Pay to keep your service working month after month. Or, you can buy Top-Up
cards at thousands of retailers and add money to your account from your phone or by logging in
at virginmobileusa.com.
Auto Pay
Auto Pay is the easiest way to keep your service working. Once you register your credit card,
debit card or PayPal account, you can set it to automatically pay your monthly plan. Then you
can keep emailing, IMing, Tweeting with Twitter, surfing, and talking with no interruptions. Set
up Auto Pay anytime by logging into My Account at virginmobileusa.com, and adjusting your
payment settings.
From Your Phone
■ Press > . Dial * 7 2 9 and then touch .
Additional Information
For more information about your Virgin Mobile account, as well as other Virgin Mobile services,
visit us at: virginmobileusa.com.
Or, call us at 1-888-322-1122. We‟re here to serve you.
Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your
phone has been turned on, you will see a Welcome message. You can then complete the setup
process.
Note: You may be able to complete the setup screens before your phone has been activated on
your account.
Note: During or after setup, you may see a Connections Optimizer notice. Read the notice
and touch I Agree to allow your phone to connect automatically to the best available data
network, including Wi-Fi. To turn Connections Optimizer off at any time, press > >
System settings > More... > Mobile networks > Connections Optimizer and uncheck the
box. See Connections Optimizer for details.
Get Started 5
1. Before activation, you can turn on the TalkBack voice navigation feature for the visually
impaired. Double tap the center of the screen to activate this feature. To enable other
features, tap Accessibility settings. To continue the activation process, tap Next.
2. Enter your phone name. This will be used as your phone name in Bluetooth, Wi-Fi Direct,
etc. Then enter a phone number to call if the phone is lost. It will be displayed on the
Lock screen.
3. Your initial setup is complete. You can now enjoy your phone and personalize it to your
liking.
Set Up Voicemail
You should set up your voicemail and personal greeting as soon as your phone is activated.
Always use a password to protect against unauthorized access. Your phone automatically
transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.
1. Press and tap > Voicemail.
2. Tap Personalize now.
3. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Important: Voicemail Password – It is strongly recommended that you create a password
when setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your phone is able to access your voicemail messages.
For more information about voicemail, see Voicemail or Visual Voicemail.
Get Started 6
Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay
connected to the people and information that are important to you. The following topics will
introduce the basic functions and features of your phone.
Your Phone’s Layout
The illustrations and descriptions below outline your phone‟s basic layout.
Key Functions
● Earpiece lets you hear the caller and automated prompts.
● Back Key lets you return to the previous screen, or close a dialog box, options
menu, the Notifications panel, or onscreen keyboard.
● Speaker lets you hear the different ringtones and sounds. The speaker also lets you
hear the caller‟s voice in speakerphone mode.
● Menu Key allows you to access the options available for the current app, feature,
function, or screen.
●Home Button returns you to the Home screen. Press and hold to open the
recently-used applications window.
●Power/Lock Button lets you turn the phone on or off or turn the screen on or off, or
switch your phone to silent mode, vibration mode, or airplane mode.
Phone Basics 7
●Front-Facing Camera Lens takes pictures and records videos while facing the screen,
and allows you to video conference.
●Proximity Sensor detects how close an object is to the surface of the screen. This is
typically used to detect when your face is pressed up against the screen, such as during
a phone call.
While talking on the phone, the sensor detects talk activity and locks the keypad to
prevent accidental keypresses.
●Charger/Accessory Port allows you to connect the phone charger or the USB cable
(included).
●NFC Antenna allows you to use features such as NFC and Android Beam to send and
receive data wirelessly.
●Volume Buttons allows you to adjust the ringtone or media volume or adjust the voice
volume during a call.
●Flash helps illuminate subjects in low-light environments when the camera is focusing
and capturing a picture or video.
● Back-Facing Camera Lens lets you take pictures and videos.
● 3.5 mm Headset Jack allows you to plug in either a stereo headset or an optional
headset for convenient, hands-free conversations.
●IR (infrared) LED allows you to use the QuickRemote app to control your TV and cable
box.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the Power/LockButton.
Turn Your Phone Off
1. Press and hold the Power/LockButton to open the phone options menu.
2. Touch Power off, then OK to turn the phone off.
Your screen remains blank while your phone is off (unless the battery is charging).
Phone Basics 8
Turn Your Screen On and Off
Your phone allows you to quickly turn the screen off when not in use and to turn it back on and
unlock it when you need it.
Turn the Screen Off When Not in Use
■ To quickly turn the screen off, press the Power/Lock Button. Pressing the Power/Lock
Button again or receiving an incoming call will turn on your phone screen and show the
lock screen.
To save battery power, the phone automatically turns off the screen after a certain period of
time when you leave it idle. You will still be able to receive messages and calls while the
phone‟s screen is off.
Note: For information on how to adjust the time before the screen turns off, see Screen timeout.
Turn the Screen On and Unlock It
1. To turn the screen on, press the Power/Lock Button.
2. Swipe your finger across the screen to unlock it.
If you have set up a screen lock, you will be prompted to enter it. See Lock screen.
Turning the screen on using the KnockON feature
The KnockON feature allows you to double-tap the screen to easily turn the screen on or off.
● Quickly double-tap the center of the screen to turn the screen on.
● Quickly double-tap the Status Bar, an empty area on the Home screen, or the Lock
screen to turn the screen off.
Note: The KnockON feature can be turned on and off in the Gestures menu. From the Home
screen, press > > System settings > Gestures > remove the checkmark from the
Screen on/off checkbox.
Unlocking your screen using the Knock Code feature
The Knock Code feature allows you to create your own unlock code using a combination of
knocks (or taps) on the screen.
■ While the screen is off, tap the same sequence you established anywhere on the screen.
The Home screen will be accessed directly.
Note: The Knock Code feature can be turned on and off in the Lock screen settings. From the
Home screen, press > > Lock screen settings > Select screen lock > Knock
Code. Then follow the instructions to create your unlock sequence, as well as a Backup PIN in
Phone Basics 9
case you forget your unlock sequence. Please note that KnockON is disabled when Knock
Code is in use.
Touchscreen Navigation
Your device is a touch-sensitive phone which allows you to select an on-screen option with a
single touch and to easily scroll through long lists. Simply slide up and down through the display
with your fingertip.
Touch
When you want to type using the onscreen keyboard, select items onscreen such as application
and settings icons, or press onscreen buttons, simply touch them with your finger.
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch
and hold the item.
Phone Basics 10
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Drag
To drag, press and hold your finger with some pressure before you start to move your finger.
While dragging, do not release your finger until you have reached the target position.
Phone Basics 11
Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick
strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts
or message list.
Rotate
For most screens, you can automatically change the screen orientation from portrait to
landscape by turning the phone sideways. When entering text, you can turn the phone sideways
Phone Basics 12
to bring up a bigger keyboard.
Note: The Auto-rotate check box needs to be selected for the screen orientation to
automatically change. Press > > System settings > Display > Auto-rotate screen.
Tip: You can also access the screen rotation setting from the Notifications screen. Pull down
the Notifications bar and touch Rotation to select or deselect the option.
Pinch and Spread
“Pinch” the screen using your thumb and forefinger to zoom out or “spread” the screen to zoom
in when viewing a picture or a Web page. (Move fingers inward to zoom out and outward to
zoom in.)
Lock and Unlock Your Phone
You can prevent accidental screen touches from activating phone functions by locking your
phone.
Phone Basics 13
Lock Your Phone
When your phone is locked, you can only receive incoming calls or make calls to 9-1-1.
■ Press the Power/LockButton.
Unlock Your Phone
1. Press the Power/LockButton to wake up the phone.
2. Swipe the screen to any direction to unlock it.
Note: The default Lock screen simply locks the screen to prevent unintentional actions. For
more security to guard against unauthorized use, you can set an unlock requirement (such as a
pattern, PIN, or password) that will need to be entered to unlock it.
Guest Mode
Use Guest mode when you let someone else use your phone. They will only be able to use the
applications that you„ve selected. Once you set it up, you can easily put your phone in Guest
mode by drawing the guest pattern on the Lock screen that you set, which is different from your
normal unlock pattern.
Note: Guests can also use applications that your selected applications link to.
Setting Up Guest Mode
This section teaches you how to set up Guest Mode if another person uses your phone.
1. Press > > System settings > Guest mode.
2. Tap Set pattern, then set the pattern you want to use to put your device in Guest mode.
Phone Basics 14
3. Tap Set apps to view which apps can be accessed in Guest mode. Tap the Add icon
in the upper right corner of the screen to change the Guest apps list.
Checkmark the apps that can be accessed.
Remove checkmarks from the apps that you don't want to be accessed.
Tap OK after selecting all of the apps you want to make available for guests.
4. Tap at the top right corner to activate Guest Mode.
If your Lock screen is not set to Pattern, tap OK, then tap Pattern and enter your
normal lock screen pattern as necessary.
Note: If your unlock sequence is set to a PIN or password, you will need to enter it to be able
set the unlock pattern.
Using Guest Mode
After you„ve set up and enabled Guest mode, lock the screen so that you can enter your Guest
mode pattern. The Guest mode Home screen is displayed with only the apps you„ve selected for
guest access. To exit Guest mode, enter your normal unlock pattern on the Lock screen.
Note: Guest mode is automatically disabled if your lock sequence is changed from Pattern.
Otherwise, manually disable it if you no longer want to allow guest access.
Your Home Screen
The home screen is the starting point for your phone‟s applications, functions, and menus. You
can customize your home screen by adding application icons, shortcuts, folders, widgets, and
more.
Home Screen Overview
Your home screen extends beyond the initial screen. Swipe the screen left or right to display
additional screens.
Phone Basics 15
Note: The small rectangles above the primary shortcuts let you know your current screen
position.
Tip: Press to return to the main home screen from any other screen.
Customize Your Home Screen
You can customize your Home screen when you do the following.
● Create Shortcuts
● Add Widgets
● Create Contact shortcuts
● Change the Background (Wallpaper)
● Customize Application Icons
Create Shortcuts
Shortcuts are different from the Home screen Widgets. Shortcuts can access a specific contact,
activate a feature, action, or launch an application.
To add a shortcut from the Applications screen:
1. Press to access the Home screen.
2. Select a location (canvas) for your new shortcut by scrolling across your available
canvases until you reach the desired one.
Phone Basics 16
3. Tap to reveal all your current applications. By default, the applications are listed in a
grid view.
4. Scroll left or right through the list and locate your desired application.
5. Touch and hold the on-screen icon. This creates an immediate shortcut of the selected
icon and closes the Applications screen. The new shortcut then appears to hover over
the Home screen.
Note: The same shortcut can be added to any of the available canvases (Home or Extended).
The application you add to the canvas will still appear within the Applications screen.
6. While holding the on-screen icon, position it on the current canvas. Once complete,
release the screen to lock the shortcut into its new position.
To add a shortcut via the Home screen:
1. Press to access the Home screen.
2. Touch and hold on an empty area of the screen.
3. Tap either Apps, or Widgets.
4. Touch and hold a selection from the list and drag it to your Home screen.
To delete a shortcut:
1. Press to access the Home screen.
2. Touch and hold the desired shortcut. This unlocks it from its location on the current
screen.
3. Drag the icon over Remove and release it.
Add and Remove Widgets on the Home Screen
Widgets are self-contained applications that can be accessed through your Applications screen
or on the Home or Extended screens. Unlike a shortcut, this Widget appears as an on-screen
application.
To add a Widget:
1. Press to access the Home screen.
2. Touch and hold on an empty area of the screen.
3. Tap the Widgets tab.
4. Touch and hold an available Widget and drag it to your current screen.
Phone Basics 17
To remove a Widget:
1. Go to the Home screen canvas on which the widget is located.
2. Touch and hold the widget. This unlocks it from its location on the current screen.
3. Drag the widget over Remove and release it.
This action does not delete the Widget. It just removes it from the current canvas.
To place a Widget onto a different screen:
1. Touch and hold the widget you want to move.
2. Drag the widget to the edge of the screen (the left side if moving to a screen located on
the left, right side if moving to a screen located on the right).
3. After about one second, the current screen will change. Repeat until you get to the
desired screen.
Change the Phone's Wallpaper
You can select and assign your phone's background wallpaper.
1. From the Home screen, tap > Home screen settings > Wallpaper.
– or –
Touch and hold an empty spot on the Home screen, then tap the Wallpapers tab.
2. Tap Gallery, ID wallpapers, Live Wallpapers, Multi-photo, Photos, or Wallpapers gallery.
Gallery to use a picture saved on your phone as a wallpaper. You can crop the
picture before setting it as a wallpaper.
ID wallpapers to open the available wallpapers that were included in your Virgin
ID pack.
Live Wallpapers to open a list of animated wallpapers installed on your phone.
Live wallpapers can be animated or even interactive. More Live wallpapers are
available in the Play Store.
Multi-photo to combine and use pictures saved on your phone as a wallpaper.
You can crop the picture before setting it as a wallpaper.
Photos to view the available wallpapers in the wallpaper gallery.
Phone Basics 18
Wallpapers gallery to view the available wallpapers in the wallpaper gallery.
3. Depending on the type of wallpaper, tap Crop, Set wallpaper or Apply.
Customize Applications Icons on the Home Screen
You can customize each application icon on the Home screen.
1. Touch and hold an application icon until it„s unlocked from its current position. Then drop
it on the screen. The editing icon will appear in the upper right corner of the
application.
2. Tap the application icon again and select a preloaded icon sign from the Themeicon
tab.
– or –
Tap the Photo icon tab to create a new icon using images from the Gallery.
Phone Basics 19
Tip: Tap 1x1 or 2x2 to change the icon size.
Access Recently-Used Applications
Your phone keeps a running list of your most recently used applications.
1. Press and hold to open the recently-used applications window.
2. Tap an icon to open the related application.
Tip: Swipe an application preview to the left or right to remove it from the recently-used
applications list.
Home Screen Clean View
You can see the wallpaper without items on the Home screen by pinching out. Pinch in or tap
to see applications and widgets again.
Quick Access
To view the quick access items, touch anywhere in the front key area and drag up. The
following options are available: Voice Mate, Google Now, and QuickMemo.
Phone Basics 20
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