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www.lg.com
OWNER'S MANUAL
FRIDGE&
FREEZER
Read this owner's manual thoroughly before operating the appliance and keep it handy for
reference at all times.
EN ENGLISH FR FRANÇAIS AR
MFL70720830
Rev.00_072120
ةيبرعلا
Copyright © 2020 LG Electronics Inc. All Rights Reserved
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TABLE OF CONTENTS
SAFETY INSTRUCTIONS ..............................................................3
IMPORTANT SAFETY INSTRUCTIONS ..........................................................3
INSTALLATION .............................................................................11
Before Installation ...........................................................................................11
Reversible Doors.............................................................................................12
Levelling the Appliance ...................................................................................12
Turning on the Power ......................................................................................12
Moving the Appliance After Installation ...........................................................12
OPERATION ................................................................................. 13
Product Features.............................................................................................13
Before Use ......................................................................................................15
Control Panel ..................................................................................................17
Water Dispenser .............................................................................................19
Water Dispenser tank ......................................................................................19
Icemaker .........................................................................................................19
Folding Shelf ...................................................................................................21
Other Functions...............................................................................................21
This manual may contain images or content
different from the model you purchased.
This manual is subject to revision by the
manufacturer.
SMART FUNCTIONS .................................................................... 22
LG ThinQ Application ......................................................................................22
Smart Diagnosis ..............................................................................................24
MAINTENANCE ............................................................................ 25
Cleaning ..........................................................................................................25
Cleaning the Door Basket ...............................................................................25
Cleaning the Shelf ...........................................................................................26
Cleaning the Vegetable Drawer ......................................................................27
Cleaning the Water Dispenser ........................................................................27
TROUBLESHOOTING .................................................................. 28
Before Calling for Service ...............................................................................28
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EN
SAFETY INSTRUCTIONS
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the
appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product, follow
basic precautions, including the following:
Technical Safety
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety. Children should be supervised to ensure
that they do not play with the appliance.
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EN
• This appliance should only be transported by two or more people
holding the appliance securely.
• If the power cord is damaged or the hole of the socket outlet is loose,
do not use the power cord and contact an authorized service centre.
• Do not modify or extend the power cable.
• Ensure that the socket outlet is properly grounded, and that the earth
pin on the power cord is not damaged or removed from the power
plug. For more details on grounding, inquire at an LG Electronics
customer information centre.
• This appliance is equipped with a power cord having an equipmentgrounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate socket outlet that is installed and
grounded in accordance with all local codes and ordinances.
• Do not plug the appliance into a multi socket adapter which does not
have a power cable (mounted).
• The appliance should be connected to a dedicated power line which
is separately fused.
• Do not use a multi socket outlet which is not properly grounded
(portable). In case of using a properly-grounded multi socket outlet
(portable), use the multi socket outlet with the current capacity of the
power code rating or higher and use the multi socket outlet only for
the appliance.
• Install the appliance in a place where is easy to unplug the power
plug of the appliance.
• Be careful not to point the power plug up or let the appliance lean
against the power plug.
• Install the appliance on a firm and level floor.
• Do not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that is
subject to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
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EN
• Do not place the appliance in direct sunlight or expose it to the heat
from heating appliances such as stoves or heaters.
• Be careful not to expose the rear of the appliance when installing.
• Be careful not to let the appliance door fall during assembly or
disassembly.
• Be careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
• Do not connect a plug adapter or other accessories to the power
plug.
• Do not damage the refrigerant circuit.
• Do not use mechanical devices or other means to accelerate the
defrosting process.
• When discarding the appliance, remove the door gasket while leaving
the shelves and baskets in place and keep children away from the
appliance.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
• Keep ventilation openings, in the appliance enclosure or in the built-in
structure, clear of obstruction.
• Do not use electrical appliances inside the refrigerator.
• The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or a
similarly qualified person before disposing of them.
• This appliance is intended to be used in household and similar
applications only. It should not be used for commercial, or catering
purposes, or in any mobile application such as a caravan or boat.
• Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
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• Refrigerant leaking out of the pipes could ignite or cause an
explosion.
• The amount of refrigerant in your particular appliance is shown on the
identification plate inside the appliance.
• Never start up an appliance showing any signs of damage. If in
doubt, consult your dealer.
Risk of Fire and Flammable Materials
This symbol alerts you to flammable materials that can
ignite and cause a fire if you do not take care.
• This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and installing
the appliance, care should be taken to ensure that no parts of the
refrigerating circuit are damaged.
• If a leak is detected, avoid any naked flames or potential sources
of ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas
air mixture if a leak in the refrigerating circuit occurs, the size of the
room in which the appliance is used should correspond to the amount
of refrigerant used. The room must be 1 m² in size for every 8 g of
R600a refrigerant inside the appliance.
• When positioning the appliance, ensure the supply cord is not
trapped or damaged.
• Do not locate multiple portable socket-outlets or portable power
supplies at the rear of the appliance.
Children in the Household
• If the appliance is equipped with a lock (some models only), keep the
key out of reach of children.
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Operation
• Do not use the appliance for any purpose (storage of medical
or experimental materials or shipping) other than any domestic
household food storage use.
• Unplug the power plug during a severe thunderstorm or lightening or
when not in use for a long period of time.
• Do not touch the power plug or the appliance controls with wet hands.
• Do not bend the power cable excessively or place a heavy object on
it.
• If water penetrates electrical parts of the appliance, disconnect power
plug and contact an LG Electronics customer information centre.
• Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
• Do not apply excessive force or impact to the back cover of the
appliance.
• Do not put animals, such as pets into the appliance.
• Be careful of nearby children when you open or close the appliance
door. The door may bump the child and cause injury.
• Avoid the danger of children getting trapped inside the appliance. A
child trapped inside the appliance can cause suffocation.
• Do not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
appliance.
• If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas (isobutane,
R600a). Although it uses a small amount of the gas, it is still
combustible gas. Gas leakage during appliance transport, installation
or operation can cause fire, explosion or injury if sparks are caused.
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EN
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide, air
freshener, cosmetics, etc.) near the appliance.
• Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour, or
smoke coming from the appliance.
• Fill with potable water only into icemaker or dispenser water tank.
• Do not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
Maintenance
• Disconnect the power cord before cleaning the appliance or replacing
the inside lamp (where fitted).
• Securely plug the power plug in the socket outlet after completely
removing any moisture and dust.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket outlet.
• Do not spray water or inflammable substances (toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior or
exterior of the appliance to clean it.
• Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
• Do not use a hair drier to dry the inside of the appliance or place a
candle inside to remove the odours.
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CAUTION
To reduce the risk of minor injury to persons, malfunction, or
damage to the product or property when using this product, follow
basic precautions, including the following:
Installation
• Do not tilt the appliance to pull or push it when transporting.
• Make sure not to get a body part such as a hand or foot stuck while
moving the appliance.
Operation
• Do not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
• Do not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves or
ice bin that will be exposed to temperatures below freezing.
• The tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not touch it
with hands.
• Do not hang from the appliance doors, storage room, shelf or climb
up into it.
• Do not store an excessive amount of water bottles or containers for
side dishes on the door baskets.
• Prevent animals from nibbling on the power cable or water hose.
• Do not open or close the appliance door with excessive force.
• If the hinge of the appliance door is damaged or operates improperly,
stop using the appliance and contact an authorized service centre.
• Do not clean glass shelves or covers with warm water when they are
cold. They may break if exposed to sudden temperature changes.
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• Never eat frozen foods immediately after they have been taken out in
the freezer compartment.
• Do not use a thin crystal cup or chinaware when dispensing.
• Make sure not to get a hand or foot stuck upon opening or closing the
appliance door or door in door.
Maintenance
• Do not insert the shelves upside down. The shelves may fall.
• To remove frost from the appliance, contact an LG Electronics
customer information centre.
• Dispose of the ice inside the ice bin in the freezer compartment
during an extended power outage.
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EN
INSTALLATION
A
Before Installation
Dimensions and Clearances
• Too small of a distance from adjacent items
may result in the degradation of freezing
capability and increased electricity costs. Allow
over 50 mm of clearance from each adjacent
wall when installing the appliance.
Ambient Temperature
• The appliance is designed to operate within
a limited range of ambient temperatures,
depending on the climate zone.
• The internal temperature could be affected
by the location of the appliance, the ambient
temperature, the frequency of door opening
and so on.
• The climate class can be found on the rating
label.
B
C
- Size(mm)
Type Bar Handle Pocket Handle
A 705 700
B 1720/1850 1720/1850
C 740 700
D 595 595
E 700 700
F 740 700
G 1340 1340
H 1200 1160
NOTE
• The height (B) of the appliance may differ from
model to model.
Climate Class Ambient Temperature
SN (Extended
Temperate)
N (Temperate) +16 - +32
ST (Subtropical) +16 - +38
T (Tropical) +16 - +43 / +10 - +43*
*Australia, India, Kenya
Range ºC
+10 - +32
NOTE
• The appliances rated from SN to T are intended
to be used at an ambient temperature between
10 ºC and 43 ºC.
Accessories
*1:This feature is only available on some models.
a b c
Cord Holder*1
a
Cap Door*1
b
Cap Hinge*1
c
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Reversible Doors
Before Reversing the Doors
This feature is only available on some models.
This appliance is designed with reversible doors,
so that they may open from either the left or right
hand side to suit your kitchen design.
NOTE
• Door reversal must be done by qualified LG
Electronics personnel. If it is not, the doors will
not be covered by the warranty.
Levelling the Appliance
Adjusting the Levelling bolt
To avoid vibration, the unit must be levelled.
If required, adjust the levelling bolts to compensate
for the uneven floor.
The front should be slightly higher than the rear to
aid in door closing.
Levelling bolts can be turned easily by tipping the
cabinet slightly.
Turn the levelling bolts counterclockwise m to
lower the unit, clockwise n to raise it.
Moving the Appliance After
Installation
Preparing for Relocation
Remove all food from inside the appliance.
1
Pull the power plug out, insert and fix it into
2
the power plug hook at the rear or on top of
the appliance.
Tape parts such as shelves and the door
3
handle to prevent from falling off while moving
the appliance.
Move the appliance with more than two people
4
carefully. When transporting the appliance
over a long distance, keep the appliance
upright.
After installing the appliance, connect the
5
power plug into a socket out to switch on the
appliance.
Turning on the Power
Connecting the Appliance
• After installing the appliance, connect the
power plug into a socket outlet.
NOTE
• After connecting the power supply cord (or
plug) to the outlet, wait 2 or 3 hours before you
put food into the appliance. If you add food
before the appliance has cooled completely,
your food may spoil.
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OPERATION
Product Features
Interior
* This feature is only available on some models.
7
Control Panel
a
To set the freezer and fridge temperatures.
Water Tank*
b
This is where water to supply the dispenser. It requires manual filling. (Non plumbed models only)
Smart Diagnosis Unit
c
Using this function when contacting LG Electronics customer information centre to help make an
accurate diagnosis when the appliance operates abnormally or a failure occurs.
LED Lamp
d
The LED lamps inside the appliance light up when you open the door.
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Fridge Shelf
e
This is where refrigerated foods and other items are stored.
• The shelf height can be adjusted by inserting the shelf in another groove of different height.
• Store the foods with higher moisture content at the front of the shelf.
• The actual number of shelves will differ from model to model.
Folding Shelf*
f
This is where refrigerated foods and high items are stored.
Bottle Rack*
g
This is where drinks tall bottles or containers are stored.
CAUTION
• Do not store short bottles or containers. The items may fall and cause an injury or appliance
damage.
Fresh Vegetable Drawer*
h
This is where fruits and vegetables are stored to help maintain freshness by adjusting the humidity
controller.
Vegetable Drawer
i
This is where fruits and vegetables are stored to remain fresh for as long as possible.
• The actual number of drawers will differ from model to model.
Fridge Door Basket
j
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
Movable Egg Tray*
k
This is where eggs are stored.
• You can move it to and use it at a desired position as needed. However, do not use it as the ice
bin or place it on the shelf on top of the fridge or the vegetables drawer.
Icemaker*
l
This is where ice is manually produced and stored.
Freezer Drawer
m
This is for long-term storage of frozen items.
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Before Use
Notes for Operation
• Users should keep in mind that frost can form.
If the door is not closed completely, if the
humidity is high during the summer, or if the
freezer door is opened frequently.
• Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
• Opening the door lets warm air enter the
appliance, and may cause the internal
temperature to rise.
• If you are leaving the appliance turned off for
an extended period of time, remove all food
and unplug the power cord. Clean the interior,
and leave the doors slightly ajar to prevent
mold from growing in the appliance.
Suggestion for Energy Saving
• Ensure there is sufficient space between stored
foods. This allows cold air to be circulated
evenly and lowers electricity bills.
• Store hot food only after it has cooled in order
to prevent dew or frost.
• When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the food.
• Do not put food near the temperature sensor of
the fridge compartment. Keep a distance of at
least 3 cm from the sensor.
• Note that a temperature rise after defrosting
has a permissible range in the appliance
specifications. If you wish to minimise the
impact this may have on the food storage due
to a temperature rise, seal or wrap the stored
food in several layers.
• The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions.
Storing Foods Effectively
• Store frozen food or refrigerated food inside
sealed containers.
• Check the expiration date and label (storage
instructions) before storing food in the
appliance.
• Do not store food for a long period of time
(more than four weeks) if it spoils easily at a low
temperature.
• Place the refrigerated food or frozen food
in each fridge or freezer compartment
immediately after purchasing.
• Avoid refreezing any food which has been
completely thawed. Freezing any food which
has been completely thawed again will lower its
taste and nutrition.
• Do not wrap and store vegetables with
newspaper. Printing material of newspaper
or other foreign substances may smear and
contaminate food.
• Do not overfill the appliance. Cold air can not
circulate properly if the appliance is overfilled.
• If you set an excessively low temperature
for food, it may become frozen. Do not
set a temperature lower than the required
temperature for the food to be stored correctly.
• For more space, you can remove bottle rack,
egg tray, ice tray and fresh converter drawer.
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Max Freezing Capacity
• The Express Freeze function will set the
freezer to its maximum freezing capacity.
This generally takes up to 24 hours and
automatically switches off.
• If the maximum freezing capacity is to be used,
Express Freeze must be switched on for seven
hours before fresh produce is placed in the
freezer compartment.
Maximum Storage
• To get better air circulation, insert all drawers.
• If large quantities of food are to be stored,
all the freezer drawers shall be taken out of
the appliance and the food shall be stacked
directly on the freezer shelves in the freezer
compartment.
NOTE
• To remove the drawers, first pick the food out of
drawers. Then use the handle of drawers, pull
out the drawers carefully. It may cause injury.
• The shape of each drawer may be different,
insert in the right position.
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Control Panel
Control Panel and Functions
<Type 1> On the Fridge Door <Type 2> Inside the Fridge
Fridge
a
• This sets the fridge target temperature.
Express Cool
b
• This sets Express Cool functions.
Freezer
c
• This sets the freezer target
temperature.
Express Freeze
d
• This sets Express Freeze functions.
Eco Friendly
e
• This controls the Power Save mode for
lowering energy consumption.
Wi-Fi
f
• This sets the appliance to connect to
your home’s Wi-Fi network.
Lock
g
• This locks the buttons on the control
panel.
NOTE
• The actual control panel may differ from model to model.
• The control panel will turn off automatically for energy saving.
• If there is any finger or skin contacts to the control panel while cleaning it, the button function may
operate.
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Setting the Temperature
This sets the fridge temperature or freezer
temperature.
• Press the Fridge button or Freezer button to
adjust the temperature.
• The temperature can be adjusted.
• Fridge : from 1 °C to 7 °C
• Freezer : from -15 °C to -23 °C
• The initial temperature is set.
• Fridge : 3 °C
• Freezer : -18 °C
• The actual inner temperature varies depending
on the food status, as the indicated setting
temperature is a target temperature, not actual
temperature within the appliance.
NOTE
• The default temperature setting may vary
depending on the appliance.
• Wait until two or three hours have passed after
connecting the appliance to the outlet before
storing food in the appliance.
Setting Express Cool
The function can quickly cool a large amount of
foods.
• When you press the Express Cool button for 3
seconds, the Express Cool icon lights on the
control panel.
• The function is enabled and disabled in turn
each time you press the button.
• The Express Cool function automatically
terminates after a specific period (maximum 7
hours) has passed.
Setting Express Freeze
The function can quickly freeze a large amount of
ice or frozen foods.
• When you press the Express Freeze button for
3 seconds, the Express Freeze icon lights on
the control panel.
• The function is enabled and disabled in turn
each time you press the button.
• The Express Freeze function automatically
terminates after a specific period (maximum 24
hours) has passed.
Setting Eco Friendly
• The function makes the fridge-freezer work in
the power saving mode which is useful when
you are away on a holiday as it reduces energy
consumption.
• Pressing the Eco Friendly button starts the
operation with the lamp on, and pressing it
again stops the operation.
• When the Eco Friendly mode is on, the other
buttons except Wi-Fi and Lock buttons will
not operate. When you finish using the Eco
Friendly mode, turn it off so that other buttons
work and the refrigerator returns to its previous
temperature setting.
Setting and Resetting Lock
• This locks the buttons on the control panel.
• Press and hold the Lock button for 3 seconds
. When the Lock function is set, all buttons are
locked.
NOTE
• You must deactivate Lock function before you
can access any other functions.
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Water Dispenser
• This feature is only available on some models.
• Press the lever a of the water dispenser to get
cold water.
a
CAUTION
• Keep children away from the dispenser to
prevent children playing with or damaging the
controls.
NOTE
• If the cup rim is small, water may splash out of
the glass or miss it completely.
• Use a cup with a rim of over 68 mm in diameter
when dispensing water.
Water Dispenser tank
This feature is only available on some models.
Open the cap (small cover) on the top of the
1
water tank.
CAUTION
• Children should not be allowed near the
dispenser tank. If the child drops the water
dispenser tank while it is completely filled with
water , injury may occur. Do not fill the water
tank with drinks other than water of fill with hot
water.
• Do not apply excessive force or impact when
removing or assembling the water dispenser
tank. Doing so can cause appliance damage
or injury.
NOTE
• Before using the water dispenser tank after
installing the appliance, it should be washed
before filling it with water.
• Check if the water dispenser tank has been
placed on the appliance correctly. If it is not
assembled correctly, water may leak from the
tank into the appliance.
• If there is no water in the water dispenser tank,
the water function of the dispenser cannot
be used. Check if there is water in the water
dispenser tank and then fill it with water if there
is not.
• Sound from the water tank will be normal when
supplying water to the dispenser. It is not a sign
of malfunction.
Icemaker
This is where ice is manually produced and stored.
NOTE
• You can remove the ice tray or ice storage bin
if you do not use it to create more space inside
the freezer.
Fill the water tank with potable water and
2
close the cap (small cover).
• The water tank can hold up to 2.3 L.
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Making Ice
Taking Out Ice
Hold the handle of the ice tray and pull it out.
1
Fill the ice tray with water up to the water level.
2
Place the ice tray back to its position carefully
3
not to spill water on the floor.
WARNING
• Fill with potable water only.
CAUTION
• Check whether there is any ice remaining in the
ice tray before putting water into it.
• Do not close the freezer door roughly after
filling the ice tray with water.
NOTE
• If the ice tray is overfilled, the ice may stick
together and be difficult to remove.
• Press the Express Freeze button on the
control panel to make ice quickly.
Rotate the ice separation handle on the
1
icemaker clockwise.
Lift the ice storage bin slightly and remove.
2
CAUTION
• If you open and close the freezer door
frequently, it may take longer for water to
freeze.
• The time it takes for water to freeze may vary
according to the season.
• The temperature inside the appliance can
take up to 24 hours to stabilize after initial
installation. Water may take longer to freeze
because of this.
• Be careful when handling the ice as the edges
of the ice may be sharp.
NOTE
• Do not store ice that has not frozen completely.
Unfrozen water could cause the ice to clump
together.
• When getting ice, remove the ice storage bin
gently so that the slide stopper doesn’t break.
• Fill the ice tray up to the water line. If water
goes over the water line, it could spill into the
ice storage bin, making it difficult to remove
the ice.
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Folding Shelf
This feature is only available on some models.
Store taller items such as bottles and food by
1
folding the front half of the shelf.
Lift the front side of the shelf and shift it on its
2
back side.
Other Functions
Door Open Alarm
The alarm sounds 3 times in 30 second intervals
if the fridge door is left open or not completely
closed for one minute.
• Contact the LG Electronics customer
information centre if the alarm sound continues
even after closing the door.
Failure Detection
The appliance can automatically detect problems
during the operation.
• If a problem is detected, the appliance may not
operate and an error code is displayed even
when any button is pressed.
• When this occurs, do not turn off the power
and immediately contact the LG Electronics
customer information centre. If you turn off
the power, the repair technician from the LG
Electronics customer information centre may
have difficulty finding the problem.
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SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with Wi-Fi.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a smart
phone using the convenient smart features.
Smart Diagnosis
• If you experience a problem while using the
appliance, this smart diagnosis feature will help
you diagnose the problem.
Settings
• Allows you to set various options on the
refrigerator and in the application.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG ThinQ
application and register it again.
• The application is subject to change for
appliance improvement purposes without
notice to users.
• Functions may vary by model.
Before Using LG ThinQ
Application
Check the distance between the appliance
1
and the wireless router (Wi-Fi network).
• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a long
time to register or installation may fail.
Turn off the Mobile data or Cellular Data on
2
your smartphone.
Connect your smartphone to the wireless
3
router.
NOTE
• To verify the Wi-Fi connection, check that Wi-Fi
f icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router manual.
• LG ThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
• If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
• The network connection may not work properly
depending on the Internet service provider.
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• The surrounding wireless environment can
make the wireless network service run slowly.
• The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
• If the security protocol of the router is set
to WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
Installing the LG ThinQ
Application
• Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
Connecting to Wi-Fi
• The Wi-Fi button, when used with the LG
ThinQ application, allows the appliance to
connect to a home Wi-Fi network. The f icon
shows the status of the appliance’s network
connection. The icon illuminates when the
appliance is connected to the Wi-Fi network.
Re-registering the Appliance or
Registering Another User
Press and hold the Wi-Fi button for 3 seconds
to temporarily turn it off. Run the LG ThinQ
application and follow the instructions in the
application to register the appliance.
NOTE
• To disable the Wi-Fi function, press and hold
the Wi-Fi button for 3 seconds. Wi-Fi f icon
will be turned off.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained
in this product, please visit http://opensource.lge.
com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to opensource@lge.com. This offer is valid for a
period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of
this information.
Initial Appliance Registration
• Run the LG ThinQ application and follow the
instructions in the application to register the
appliance.
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Smart Diagnosis
This feature is only available on models with the c
or d logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s
negligence, the service may not operate due to
external factors such as, but not limited to, WiFi unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit troubleshooting
data to a smartphone using the LG ThinQ
application.
• Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions provided in the LG
ThinQ application.
Open the fridge door and then hold the phone
3
on the upper right speaker hole.
After the data transfer is complete, the
4
diagnosis will be displayed in the application.
Display panel is inside the Fridge
door
Open the fridge door.
1
Press the Eco Friendly button.
2
• If the door has been open for longer than 60
seconds, close the door and repeat steps
1 and 2.
Hold the phone on the upper right speaker
3
hole.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions for audible diagnosis
provided in the LG ThinQ application.
Display panel is on the Fridge
door
Press the Lock button to activate the lock
1
function.
• If the display has been locked for over 5
minutes, you must deactivate the lock and
then reactivate it.
Press and hold the Freezer button for three
2
seconds or longer.
24
Press and hold the Freezer button for 3
4
seconds while holding your phone in front of
the speaker.
After the data transfer is complete, the
5
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
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MAINTENANCE
Cleaning
General Cleaning Tips
• When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
substances. This may cause discolouration or
damage to the appliance.
− Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
• After cleaning, check if the power cable is
damaged.
Cleaning the Exterior
• When cleaning the outside air vents of the
appliance by means of vacuuming, then the
power cord should be unplugged from the
outlet to avoid any static discharge that can
damage the electronics or cause an electric
shock.
• Regular cleaning of the rear and side
ventilation covers is recommended to maintain
reliable and economical operation of the unit.
• Keep the air vents on the exterior of the
appliance clean. Blocked air vents can cause
fire or appliance damage.
• For the appliance exterior, use a clean sponge
or soft cloth and a mild detergent in warm
water. Do not use abrasive or harsh cleaners.
Dry thoroughly with a soft cloth. Do not use
contaminated cloths when cleaning the
stainless steel doors. Always use a dedicated
cloth and wipe in the same direction as the
grain. This helps reduce surface staining and
tarnishing.
Cleaning the Interior
• When removing a shelf or drawer from inside
the appliance, remove all stored foods from the
shelf or drawer to prevent injury or damage to
the appliance. Otherwise, injury may occur due
to the weight of stored foods.
• Detach the shelves and drawers and clean
them with water, and then dry them sufficiently,
before replacing them.
• Regularly wipe the door gaskets with a wet soft
towel.
• Door basket spills and stains should be cleaned
as they can compromise storage ability of the
basket and could even be damaged.
• Never clean the shelves or containers in the
dishwasher. The parts may become deformed
due to the heat.
• If the appliance is equipped with an LED lamp,
do not remove lamp cover and LED lamp in any
attempt to repair or service it. Please, contact
the LG Electronics customer information
centre.
Cleaning the Door Basket
Removing the Door Basket
Hold both edges of the basket and remove it by
lifting it upward.
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1
2
Refitting the Door Basket
Hold both edges of the door basket, gently
1
push one edge to assemble, and then in the
same manner assemble the other edge.
After assembling, tap the door basket gently to
2
fix it horizontally.
Cleaning the Shelf
Removing the Shelf
Remove the shelf by pulling it out while slightly
lifting the rear edge of the fridge shelf.
Removing the Folding Shelf
Slightly Lift up the front of the sliding shelf and
1
slide it inward.
Lift the rear half shelf up to remove it.
2
Hold the centre of the frame shelf. Slightly lift
3
up the frame shelf and pull it out.
Refitting the Folding Shelf
Mount them in the reverse order of the removal
process.
CAUTION
• Glass shelves are heavy. Use special care
when removing them.
Refitting the Shelf
Mount them in the reverse order of the removal
process.
26
• Make sure that shelves are level from one side
to the other. Failure to do so may result in the
shelf falling or spilled food.
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Cleaning the Vegetable
Drawer
Removing the Vegetable Drawer
Remove the contents of the drawer. Hold the
1
handle of the vegetable drawer and pull it out
completely until it outward gently until it stops.
Lift the vegetable drawer up and remove it by
2
pulling it out.
CAUTION
• Please note that injuries can be caused by
the weight of stored foods when removing the
vegetable drawer.
Cleaning the Water
Dispenser
Cleaning the Dispenser Tray
The dispenser tray may become wet easily due
to spilled ice or water. Wipe the entire area with a
damp cloth.
Cleaning the Water Outlet
Wipe the water outlet frequently with a clean cloth
as it may get dirty easily. Please note that lint from
a cloth may adhere to the outlet.
Refitting the Vegetable Drawer
Refit the vegetable drawer in the reverse order of
the removal process.
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TROUBLESHOOTING
Before Calling for Service
Cooling
Symptoms Possible Cause & Solution
Is there a power interruption?
There is no
refrigeration or
freezing.
There is poor
refrigeration or
freezing.
The appliance contains
a bad smell.
• Check the power of other appliances.
Check the power of other appliances.
• Plug the power plug in the outlet properly.
Is the fridge or freezer temperature set to its warmest setting?
• Set the fridge or freezer temperature to ‘Medium’.
Is the appliance in direct sunlight, or is it near a heat generating object
such as cooking oven or heater?
• Check the installation area and reinstall it away from heat generating
objects.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer compartment.
Did you put in too much food?
• Maintain an appropriate space between food.
Are the appliance doors completely closed?
• Completely close the door and make sure that stored food is not
obstructing in the door.
Is there enough space around the appliance?
• Adjust the installation position to make enough space around the
appliance.
Is the fridge or freezer temperature set to ‘Warm’?
• Set the fridge or freezer temperature to ‘Medium’.
Did you put in food with a strong smell?
• Store foods with strong smells in a sealed containers.
Vegetables or fruit may have spoiled in the drawer?
• Throw away rotten vegetables and clean the vegetable drawer. Do not
store vegetables too long in the vegetable drawer.
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Condensation & Frost
Symptoms Possible Cause & Solution
Did you store hot food without cooling it first?
• Cool the hot food first before putting it inside the fridge or freezer.
Did you leave the appliance door open?
There is condensation
inside the appliance
or on the bottom of
the vegetable drawer
cover.
Frost has formed in the
freezer compartment.
Frost or condensation
has formed inside or
outside the appliance.
The side or front of the
appliance is warm.
• Although the condensation will disappear soon after you close the
appliance door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
• Condensation can form due to the temperature difference from the outside.
Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?
• Store food in a covered or sealed container.
Doors may not be closed properly?
• Check if the food item inside the appliance is blocking the door and make
sure that the door is tightly closed.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer compartment.
Is the air entry or exit of the freezer compartment blocked?
• Make sure that air entry or exit is not blocked so that the air can circulate
inside.
Is the freezer compartment overfilled?
• Maintain an appropriate space between items.
Did you open and close the appliance door frequently or is the appliance
door improperly closed?
• Frost or condensation can form if the outside air penetrates inside the
appliance.
Is the installation environment humid?
• Condensation can appear on the exterior of the appliance if the installation
area is too humid or on a humid day such as a rainy day. Wipe off any
moisture with a dry cloth.
There are anti condensation pipes fitted to these areas of the appliance
to reduce condensation forming from around the door area.
• The heat releasing pipe to prevent condensation is installed on the front
and side of the appliance. You may feel it particularly hot right after the
appliance is installed or during the summer. You can be assured that this is
not a problem and is quite normal.
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Symptoms Possible Cause & Solution
Is there water leakage around the appliance?
There is water inside
or outside of the
appliance.
• Check if the water has leaked from a sink or another place.
Is there water on the bottom of the appliance?
• Check if the water is from the thawed frozen food or a broken or dropped
co ntainer.
Water
Symptoms Possible Cause & Solution
Water does not come
out.
Is there empty in the water dispenser tank?
• Fill the water dispenser tank.
Parts & Features
Symptoms Possible Cause & Solution
The inside lamp in the
appliance does not
turn on.
The appliance door is
not closed tightly.
It is difficult to open
the appliance door.
Lamp failure
• Close the door and re-open. If the lamp does not turn on, please contact
the LG Electronics customer information centre. Do not attempt removal of
the lamp.
Is the appliance leaning forward?
• Adjust the front feet to raise the front side slightly.
Were the shelves properly assembled?
• Refit the shelves if needed.
Did you close the door with excessive force?
• If you apply too much force or speed when closing the door, it may remain
briefly open before closing. Make sure that you do not slam the door
closed. Close without force.
Did you open the door right after you closed it?
• If you try to open the appliance door within one minute after you closed
it, you may have difficulties because of the pressure inside the appliance.
Try to open the appliance door again in a few minutes so that the internal
pressure stabilizes.
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Noises
Symptoms Possible Cause & Solution
Is the appliance installed on a weak floor or improperly leveled?
• Install the appliance on a solid and flat area.
Does the rear of the appliance touch the wall?
The appliance is
noisy and generates
abnormal sounds.
Clicking noises
Rattling noises
Whooshing noises
Gurgling noises
Popping noises
Vibrating
• Adjust the installation position to allow enough clearance around the
appliance.
Are objects scattered behind the appliance?
• Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?
• Remove the object on top of the appliance.
The defrost control will click when the automatic defrost cycle begins
and ends. The thermostat control (or appliance control on some models)
will also click when cycling on and off.
• Normal Operation
Rattling noises may come from the flow of appliance, the water line on
the back of the unit (for plumbed models only), or items stored on top of
or around the appliance.
• Normal Operation
Appliance is not resting evenly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the Door
Alignment section.
Appliance with linear compressor was moved while operating.
• Normal operation. If the compressor does not stop rattling after three
minutes, turn the power to the appliance off and then on again.
Evaporator fan motor is circulating air through the fridge and freezer
compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
Normal Operation
Appliance flowing through the cooling system.
• Normal Operation
Contraction and expansion of the inside walls due to changes in
temperature.
• Normal Operation
If the side or back of the appliance is touching a cabinet or wall, some of
the normal vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back do not make any
contact with any wall or cabinet.
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Wi-Fi
Symptoms Possible Cause & Solution
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to
2.4 GHz and connect the appliance to the wireless router. To check the
router frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
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Memo
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Memo
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