LG F2J7HY2W User guide

OWNER'S MANUAL

WASHING
MACHINE

Before beginning installation, read these instructions carefully.
This will simplify installation and ensure that the product is
installed correctly and safely. Leave these instructions near the
product after installation for future reference.

EN ENGLISH

F2J7HS(P)(0~9)W/S

MFL69478440

Rev.00_061418

www.lg.com

Copyright © 2018 LG Electronics Inc. All Rights Reserved.

TABLE OF CONTENTS

SAFETY INSTRUCTIONS .......................................................3

IMPORTANT SAFETY INSTRUCTIONS .................................................... 3

Disposal of Your Old Appliance ..................................................................8

INSTALLATION ........................................................................9

Parts ........................................................................................................... 9

Accessories ................................................................................................ 9

Specifications ........................................................................................... 10

Installation Place Requirements ............................................................... 11

Unpacking and Removing Transit Bolts .................................................... 12

Using Anti-Slip Sheets (Optional) .............................................................13

Wooden Floors (Suspended Floors) ......................................................... 13

Leveling the Appliance .............................................................................. 14

Connecting the Water Supply Hose..........................................................14

Installing the Drain Hose .......................................................................... 17

OPERATION ...........................................................................18

Using the Washing Machine ..................................................................... 18

Sorting Laundry ........................................................................................ 19

Adding Cleaning Products ........................................................................ 20

Control Panel ............................................................................................ 23

Programme Table .....................................................................................24

Option Programme ................................................................................... 28

This manual may contain images or
content different from the model you
purchased.

This manual is subject to revision by the
manufacturer.

SMART FUNCTIONS .............................................................31

Using LG SmartThinQ Application ............................................................ 31

Using Smart Diagnosis™ ......................................................................... 34

MAINTENANCE ......................................................................35

Cleaning Your Washing Machine .............................................................. 35

Cleaning the Water Inlet Filter .................................................................. 35

Cleaning the Drain Pump Filter ................................................................ 36

Cleaning the Dispenser Drawer ................................................................ 37

Tub Clean ( ) (Optional) ....................................................................... 37

Caution on Freezing During Winter .......................................................... 38

TROUBLESHOOTING ...........................................................40

Diagnosing Problems ............................................................................... 40

Error Messages ........................................................................................ 43

WARRANTY ............................................................................45

SAFETY INSTRUCTIONS

The following safety guidelines are intended to prevent
unforeseen risks or damage from unsafe or incorrect
operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.

This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.

WARNING

This indicates that the failure to follow the instructions can
cause serious injury or death.

CAUTION

This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.

IMPORTANT SAFETY INSTRUCTIONS

EN

WARNING

To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product,
follow basic precautions, including the following:

Children in the Household

This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised
to ensure that they do not play with the appliance.

3

For use in Europe:

This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in
a safe way and understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance shall not
be made by children without supervision.

Children of less than 3 years should be kept away unless
continuously supervised.

Installation

•Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.

•This appliance should only be transported by two or more people
holding the appliance securely.

•Do not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind,
or rain or temperatures below freezing.

•Tighten the drain hose to avoid separation.

•If the power cord is damaged or the hole of the socket outlet is
loose, do not use the power cord and contact an authorized
service centre.

•Do not plug multiple socket outlets, an extension power cable or
adapter with this appliance.

EN

4

•This appliance must not be installed behind a lockable door, a
sliding door or a door with a hinge on the opposite side to that of
the appliance, in such a way that a full opening of the appliance
door is restricted.

•This appliance must be grounded. In the event of malfunction or
breakdown, grounding will reduce the risk of electric shock by
providing a path of least resistance for electric current.

•This appliance is equipped with a power cord having an
equipment-grounding conductor and a grounding power plug. The
power plug must be plugged into an appropriate socket outlet that
is installed and grounded in accordance with all local codes and
ordinances.

•Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance
is properly grounded.

•Do not modify the power plug provided with the appliance. If it
does not fit the outlet, have a proper outlet installed by a qualified
electrician.

Operation

•Do not attempt to separate any panels or disassemble the
appliance. Do not apply any sharp objects to the control panel in
order to operate the appliance.

•Do not repair or replace any part of the appliance. All repairs and
servicing must be performed by qualified service personnel unless
specifically recommended in this Owner’s Manual. Use only
authorized factory parts.

EN

5

•Do not put animals, such as pets into the appliance.

•Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.

•Do not leave the appliance door open. Children may hang on the
door or crawl inside the appliance, causing damage or injury.

•Use new hose or hose-set supplied with the appliance. Reusing
old hoses can cause a water leak and subsequent property
damage.

•Do not put in, wash or dry articles that have been cleaned in,
washed in, soaked in, or spotted with combustible or explosive
substances (such as waxes, wax removers, oil, paint, gasoline,
degreasers, drycleaning solvents, kerosene, petrol, spot removers,
turpentine, vegetable oil, cooking oil, acetone, alcohol, etc.).
Improper use can cause fire or explosion.

•Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.

•In case of flood, disconnect the power plug and contact the LG
Electronics customer information centre.

•Do not push down the door excessively, when the appliance door
is open.

•Do not touch the door during a high temperature programme.

•Do not use flammable gas and combustible substances (benzene,
gasoline, thinner, petroleum, alcohol, etc.) near the appliance.

•If the drain hose or inlet hose is frozen during winter, use it only
after thawing.

•Keep all washing detergents, softener and bleach away from
children.

EN

6

•Do not touch the power plug or the appliance controls with wet
hands.

•Do not bend the power cable excessively or place a heavy object
on it.

•Do not wash rugs, mats, shoes or pet blankets, or any other items
other than clothes or sheets, in this machine.

•This appliance must only be used for domestic household
purposes and should not be used in mobile applications.

•If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately.

Maintenance

•Securely plug the power plug in the socket outlet after completely
removing any moisture and dust.

•Disconnect the appliance from the power supply before cleaning
the appliance. Setting the controls to the OFF or stand by position
does not disconnect this appliance from the power supply.

•Do not spray water inside or outside the appliance to clean it.

•Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket
outlet.

EN

Disposal

•Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.

•Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can
cause suffocation.

•Remove the door before disposing of or discarding this appliance
to avoid the danger of children or small animals getting trapped
inside.

7

Disposal of Your Old Appliance

• This crossed-out wheeled bin symbol indicates that waste electrical and electronic
products (WEEE) should be disposed of separately from the municipal waste stream.

• Old electrical products can contain hazardous substances so correct disposal of your
old appliance will help prevent potential negative consequences for the environment
and human health. Your old appliance may contain reusable parts that could be used
to repair other products, and other valuable materials that can be recycled to
conserve limited resources.

• You can take your appliance either to the shop where you purchased the product, or
contact your local government waste office for details of your nearest authorised
WEEE collection point. For the most up to date information for your country please
see www.lg.com/global/recycling.

EN

8

INSTALLATION

1

3

5

Parts

Transit bolts

2

Power plug

Drawer

4

Control panel

Drum

6

Door

7

Drain hose

8

Drain plug

9

Drain pump filter

10

Cover cap (Location may
vary depending on products)

11

Adjustable feet

EN

Accessories

Cold supply hose (1

EA) (Option: Hot (1

Elbow bracket for

securing drain hose

EA))

(Optional)

Spanner Caps for covering

transit bolt holes

(Optional)

Tie strap (Optional)

Anti–slip sheets (2 EA)

(Optional)

9

Specifications

Model F2J7HS(P)(0~9)W/S

Wash Capacity 7 kg

Power Supply 220 V~, 50 Hz

Size 600 mm (W) x 450 mm (D) x 850 mm (H)

Product Weight 62 kg

Permissible Water pressure 0.1 - 1.0 MPa (1.0 - 10.0 kgf / cm²)

• Appearance and specifications may change without notice to improve the quality of the product.

• No further backflow protection required for connection to the water supply.

• Capacity is the maximum mass of dry cloth in kilograms.

EN

10

EN

2 cm

0.5 cm

2 cm10 cm

Installation Place
Requirements

Location

Level floor : Allowable slope under the entire

appliance is 1°.

Power outlet : Must be within 1 meter of either
side of the location of the appliance.

• Do not overload the outlet with more than one
appliance.

Additional Clearance : For the wall, 10 cm:
rear/2 cm: right & left side

• Do not place or store laundry products on top
of the appliance at any time. These products
may damage the finish or controls.

WARNING

• The plug must be plugged into an appropriate
outlet that is properly installed and grounded
in accordance with all local codes and
ordinances.

Positioning

• Install the appliance on a flat hard floor.

• Make sure that air circulation around the
appliance is not impeded by carpets, rugs,
etc.

• Never try to correct any unevenness in the
floor with pieces of wood, cardboard or similar
materials under the appliance.

• If it is impossible to avoid positioning the
appliance next to a gas cooker or coal burning
stove, an insulation (85x60 cm) covered with
aluminum foil on the side facing the cooker or
stove must be inserted between the two
appliances.

• Do not install the appliance in rooms where
freezing temperatures may occur. Frozen
hoses may burst under pressure. The
reliability of the electronic control unit may be
impaired at temperatures below freezing point.

• Ensure that when the appliance is installed, it
is easily accessible for an engineer in the
event of a breakdown.

• With the appliance installed, adjust all four
feet using the transit bolt spanner provided to
ensure the appliance is stable, and a
clearance of approximately 5 mm is left
between the top of the appliance and the
underside of any worktop

• If the appliance is delivered in winter and
temperatures are below freezing, place the
appliance at room temperature for a few hours
before putting it into operation.

WARNING

• This equipment is not designed for maritime
use or for use in mobile installations such as
caravans, aircraft etc.

Electrical Connection

• Do not use an extension cord or double
adapter.

• Always unplug the appliance and turn off the
water supply after use.

• Connect the appliance to an earthed socket in
accordance with current wiring regulations.

• The appliance must be positioned so that the
plug is easily accessible.

• Repairs to the appliance must only be carried
out by qualified personnel. Repairs carried out
by inexperienced persons may cause injury or
serious malfunctioning. Contact your local
service centre.

11

EN

Unpacking and Removing
Transit Bolts

Lift the appliance off the foam base.

1

• After removing the carton and shipping
material, lift the appliance off the foam
base. Make sure the tub support comes
off with the base and is not stuck to the
bottom of the appliance.

• If you must lay the appliance down to
remove the carton base, always protect
the side of the appliance and lay it
carefully on its side. Do not lay the
appliance on its front or back.

Tub Support
(Optional)

Carton base

Install the hole caps.

3

• Locate the hole caps included in the
accessory pack or attached on the back.

Cap

NOTE

• Save the bolt assemblies for future use. To
prevent damage to internal components, Do
not transport the washing machine without
reinstalling the transit bolts.

• Failure to remove transit bolts and retainers
may cause severe vibration and noise, which
can lead to permanent damage to the washing
machine. The cord is secured to the back of
the washing machine with a transit bolt to help
prevent operation with transit bolts in place.

Remove the bolt assemblies.

2

• Starting with the bottom two transit bolts,
use the spanner (included) to fully loosen
all transit bolts by turning them
counterclockwise. Remove the bolt
assemblies by wiggling them slightly while
pulling them out.

Retainer

Transit

bolt

12

EN

Using Anti-Slip Sheets
(Optional)

If you install the appliance on a slippery
surface, it may move because of excessive
vibration. Incorrect leveling may cause
malfunction through noise and vibration. If this
occurs, install the anti-slip sheets under the
leveling feet and adjust the level.

Clean the floor to attach the anti-slip sheets.

1

• Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains,
the anti-slip sheets may slip.

Adjust the level after placing the appliance

2

in the installation area.

Place the adhesive side of the anti-slip

3

sheets on the floor.

This side up

Adhesive side

Ensure the appliance is level.

4

• Push or rock the top edges of the
appliance gently to make sure that the
appliance does not rock. If the appliance
rocks, level the appliance again.

Wooden Floors (Suspended
Floors)

• Wooden floors are particularly susceptible to
vibration.

• To prevent vibration we recommend you place
rubber cups at least 15 mm thick of the each
foot of the appliance, secured to at least two
floor beams with screws.

Rubber Cup

• If possible install the appliance in one of the
corners of the room, where the floor is more
stable.

• Fit the rubber cups to reduce vibration.

NOTE

• Proper placement and leveling of the washing
machine will ensure long, regular, and reliable
operation.

• The washing machine must be 100%
horizontal and stand firmly in position.

• It must not ‘Seesaw’ across corners under the
load.

• The installation surface must be clean, free
from floor wax and other lubricant coatings.

• Do not let the feet of the washing machine get
wet. Failure to do so may cause vibration or
noise.

• You can obtain rubber cups
(p/no.4620ER4002B) from the LG Service
Centre.

NOTE

• You can obtain anti-slip sheets from the LG
Service Centre.

13

EN

Leveling the Appliance

If the floor is uneven, turn the adjustable feet as
required (Do not insert pieces of wood etc.
under the feet). Make sure that all four feet are
stable and resting on the floor and then check
that the appliance is perfectly level (Use a spirit
level).

• Once the appliance is level, tighten the lock
nuts up towards the base of the appliance. All
lock nuts must be tightened.

Raise Lower

Lock nut

Tighten all 4

lock nuts securely

Diagonal Check

• When pushing down the edges of the top
plate diagonally, the appliance should not
move up and down at all (check both
directions). If the appliance rocks when
pushing the machine top plate diagonally,
adjust the feet again.

Connecting the Water Supply
Hose

• Water pressure must be between 0.1 MPa

and 1.0 MPa (1.0‒10.0 kgf/cm2).

• Do not strip or crossthread when connecting
supply hose to the valve.

• If the water pressure is more than 1.0 MPa, a
decompression device should be installed.

• Periodically check the condition of the hose
and replace the hose if necessary.

Checking the Rubber Seal on the
Water Supply Hose

Two rubber seals are supplied with the water
inlet hoses. They are used for preventing water
leaks. Make sure the connection to taps is
sufficiently tight.

Hose connector

Rubber seal

NOTE

• Timber or suspended type flooring may
contribute to excessive vibration and
unbalance.

• If the washing machine is installed on a raised
platform, it must be securely fastened in order
to eliminate the risk of falling off.

14

Hose connector

Rubber seal

EN

Connecting Hose to Water Tap

Connecting Screw-Type Hose to Tap
with Thread

Screw the hose connector onto the water
supply tap.

Connecting Screw-Type Hose to Tap
Without Thread

Loose the four fixing screws.

1

Upper

connector

Fixing screw

Rubber
seal

Push the adapter onto the end of the tap so

3

that the rubber seal forms a watertight
connection. Tighten the four fixing screws.

Push the supply hose vertically upwards so

4

that the rubber seal within the hose can
adhere completely to the tap and then
tighten it by screwing it to the right.

Plate

Supply

hose

Connecting One Touch Type Hose to
Tap Without Thread

Unscrew the adapter ring plate and loose

1

the four fixing screws.

Remove the guide plate if the tap is too

2

large to fit the adapter.

Guide plate

Ring plate

15

EN

Remove the guide plate if the tap is too

2

large to fit the adapter.

Guide plate

Push the adapter onto the end of the tap so

3

that the rubber seal forms a watertight
connection. Tighten the four fixing screws
and the adapter ring plate.

Pull the connector latch plate down, push

4

the supply hose onto the adapter, and
release the connector latch plate. Make
sure the adapter locks into place.

Connecting Hose to Appliance

Attach the hot water line to the hot water supply
on the back of the washer. Attach the cold
water line to the cold water supply on the back
of the washer.

Cold

water

supply

Hot water
supply
(optional)

NOTE

• After completing connection, if water leaks
from the hose, repeat the same steps. Use
the most conventional type of tap for the water
supply. In case the tap is square or too big,
remove the guide plate before inserting the
tap into the adaptor.

Using the Horizontal Tap

Horizontal tap

Latch plate

NOTE

• Before connecting the supply hose to the
water tap, turn on the water tap to flush out
foreign substances (dirt, sand, sawdust, and
etc.) in the water lines. Let the water drain into
a bucket, and check the water temperature.

16

Extension tap

Square tap

Installing the Drain Hose

• The drain hose should not be placed higher
than 100 cm above the floor. Water in the
appliance may not drain or may drain slowly.

• Securing the drain hose correctly will protect
the floor from damage due to water leakage.

• If the drain hose is too long, do not force it
back into the appliance. This will cause
abnormal noise.

~ 100 cm

~ 145 cm

~ 105 cm

max. 100 cm

• When installing the drain hose to a sink,
secure it tightly with string.

• Securing the drain hose correctly will protect
the floor from damage due to water leakage.

EN

Laundry tub

Hose retainer

max. 100 cm

max. 100 cm

Tie strap

17

OPERATION

EN

Using the Washing Machine

Before the first wash, select a washing
programme, allow the washing machine to wash
without clothing. This will remove residue and
water from the drum that may have been left
during manufacturing.

Sort laundry and load items.

1

• Sort laundry by fabric type, soil level,
colour and load size as needed. Open the
door and load items into the washing
machine.

• Sort laundry by fabric type, soil level,
colour and load size as needed. Open the
door and load items into the washing
machine.

Add cleaning products and/or detergent and

2

softener.

• Add the proper amount of detergent with
the detergent measuring cup to the
washing drum evenly.

• Add the proper amount of detergent to the
detergent dispenser drawer. If desired,
add bleach or fabric softener to the
appropriate areas of the dispenser.

Turn on the washing machine.

3

• Press the Power button to turn on the
washing machine.

Choose the desired washing cycle.

4

• Press the programme button repeatedly or
turn the cycle selector knob until the
desired cycle is selected.

• Press the cycle button repeatedly until the
desired cycle is selected.

• Press the cycle button repeatedly or turn
the cycle selector knob until the desired
cycle is selected.

Begin cycle.

5

• Press the Start/Pause button to begin the
cycle. The washing machine will agitate
briefly without water to measure the
weight of the load. If the Start/Pause
button is not pressed within 5 minutes, the
washing machine will shut off and all
settings will be lost.

18

EN

End of cycle.

6

• When the cycle is finished, a melody will
sound. Immediately remove your clothing
from the washing machine to reduce
wrinkling. Check around the door seal
when removing the load for small items
that may be caught in the seal.

Sorting Laundry

Look for a care label on your clothes.

1

• This will tell you about the fabric content
of your garment and how it should be
washed.

• Symbols on the care labels.

Wash temperature

Normal machine wash

Permanent press

Delicate

Hand wash

Do not wash

Sorting laundry.

2

• To get the best results, sort clothes into
loads that can be washed with the same
wash cycle.

• Different fabrics need to be washed at
varying temperatures and spin speeds.

• Always sort dark colours from pale colours
and whites. Wash separately as dye and
lint transfer can occur causing
discolouration of white and pale garments.
If possible, do not wash heavily soiled
items with lightly soiled ones.

− Soil (Heavy, Normal, Light) :
Separate clothes according to amount of
soil.

− Colour (White, Lights, Darks):
Separate white fabrics from coloured
fabrics.

− Lint (Lint producers, Collectors):
Wash lint producers and lint collectors
separately.

19

Caring before loading.

3

• Combine large and small items in a load.
Load large items first.

• Large items should not be more than half
the total wash load. Do not wash single
items. This may cause an unbalanced
load. Add one or two similar items.

• Check all pockets to make sure that they
are empty. Items such as nails, hair clips,
matches, pens, coins and keys can
damage both your washing machine and
your clothes.

• Close zippers, hooks and strings to make
sure that these items don’t snag on other
clothes.

• Pre-treat dirt and stains by brushing a
small amount of detergent dissolved water
onto stains to help lift dirt.

• Check the folds of the flexible gasket
(gray) and remove any small articles.

CAUTION

• Check inside the drum and remove any items
from a previous wash.

• Remove any clothing or items from the flexible
gasket to prevent clothing and gasket
damage.

EN

Adding Cleaning Products

Detergent Dosage

• Detergent should be used according to the
instruction of the detergent manufacturer and
selected according to type, colour, soiling of
the fabric and washing temperature.

• If too much detergent is used, too many suds
can occur and this will result in poor washing
results or cause heavy load to the motor.

• If you wish to use liquid detergent follow the
guidelines provided by the detergent
manufacturer.

• You can pour liquid detergent directly into the
main detergent drawer if you are starting the
cycle immediately.

• Do not use liquid detergent if you are using
Time delay, or if you have selected Pre Wash,
as the liquid may harden.

• If too many suds occur, reduce the detergent
amount.

• Detergent usage may need to be adjusted for
water temperature, water hardness, size and
soil level of the load. For best results, avoid
oversudsing.

• Refer to the label of the clothes, before
choosing the detergent and water
temperature.

• When using the washing machine, use
designated detergent for each type of clothing
only:

− General powdered detergents for all types of
fabric

− Powdered detergents for delicate fabric

− Liquid detergents for all types of fabric or
designated detergents only for wool

• For better washing performance and
whitening, use detergent with the general
powdered bleach.

• Detergent is flushed from the dispenser at the
beginning of the cycle.

20

EN

NOTE

• Do not let the detergent harden. Doing so may
lead to blockages, poor rinse performance or
odour.

• Full load : According to manufacturer’s
recommendation.

• Part load : 3/4 of the normal amount

• Minimum load : 1/2 of full load

Adding Detergent and Fabric
Softener

Adding Detergent

• Main wash only →

• Pre wash+Main wash →

NOTE

• Too much detergent, bleach or softener may
cause an overflow.

• Be sure to use the appropriate amount of
detergent.

Adding Fabric Softener

• Do not exceed the maximum fill line.
Overfilling can cause early dispensing of the
fabric softener, which may stain clothes. Close
the dispenser drawer slowly.

• Do not leave the fabric softener in the
detergent drawer for more than 2 days (Fabric
softener may harden).

• Softener will automatically be added during
the last rinse cycle.

• Do not open the drawer when water is being
supplied.

• Solvents (benzene, etc.) must not be used.

NOTE

• Do not pour fabric softener directly on the
clothes.

Adding Water Softener

• A water softener, such as anti-limescale (e.g.
Calgon) can be used to cut down on the use
of detergent in extremely hard water areas.
Dispense according to the amount specified
on the packaging. First add detergent and
then the water softener.

• Use the quantity of detergent required for soft
water.

21

Using Tablet

Open the door and put tablets into the

1

drum.

Load the laundry into the drum and close

2

the door.

EN

22

Control Panel

EN

1

Power Button

• Press the Power button to turn the
washing machine on.

2

Start/Pause Button

• This Start/Pause button is used to start
the wash cycle or pause the wash cycle.

• If a temporary stop of the wash cycle is
needed, press the Start/Pause button.

3

Display

• The display shows the settings, estimated
time remaining, options, and status
messages. When the product is turned on,
the default settings in the display will
illuminate.

• The display shows estimate time
remaining. While the size of the load is
being calculated automatically, blinking
or ‘Detecting’ appears.

• The RPM may differ depending on the
models.

4

Programme Knob

• Programmes are available according to
the laundry type.

• The lamp will light up to indicate the
selected programme.

5

Options

• This allows you to select an additional
programme and will light when selected.

• Use these buttons to select the desired
programme options for the selected cycle.

• In order to use the Remote Start function,
refer to SMART FUNCTIONS.

23

Programme Table

Washing Programme

EN

Programme Description Fabric Type Proper Temp.

Provides better

Cotton

Cotton+

Easy Care

Mix

Allergy Care

Duvet

Sports Wear

performance by
combining various
drum motions.

Provides optimised
washing performance
for large amount of
laundry with less
energy consumption.

Suitable for casual
shirts that do not need
ironing after washing.

Enables various fabrics
to be washed
simultaneously.

Helps to remove
allergens such as
house mites, pollen,
and cat fur.

For large items such
as bed covers, pillows,
sofa covers, etc.

Suitable for sports
wear such as jogging
clothes and running
wear.

Coloured fast garments
(shirts, nightdresses,
pajamas, etc.) and
normally soiled cotton
load (underwear).

Polyamide, acrylic,
polyester.

Various kind of fabrics
except special
garments (silk/delicate,
sports wear, dark
clothes, wool, duvet/
curtains).

Cotton, underwear,
pillow covers, bed
sheets, baby wear

Cotton bedding except
special garments
(delicates, wool, silk,
etc.) with filling: duvets,
pillows, blankets, sofa
covers with light filling

Coolmax, gore-tex,
fleece and sympatex

40 °C

(Cold to 95 °C)

60 °C

(Cold to 60 °C)

40 °C

(Cold to 60 °C)

40 °C

(Cold to 40 °C)

60 °C

Cold

(Cold to 40 °C)

40 °C

(Cold to 40 °C)

Maximum

Load

Rating

3,0 kg

1 single size

2.0 kg

24

EN

Programme Description Fabric Type Proper Temp.

Baby Steam

Care

Silent Wash

Delicate

Speed 14

Gentle Care

Stain Care

Download

Cycle

Removes solid and
protein stains, provides
better rinse
performance.

Provides less noise
and vibration and
saves money by using
overnight electricity.

For delicate clothes
such as underwear,
blouses, etc.

This cycle provides
fast washing time for
small loads and lightly
soiled clothes.

For hand and machine
washable delicate
clothes such as
washable wool,
lingerie, dresses etc.
(Use detergent for
machine washable
woolens).

Wash off several kinds
of stain such as wine,
juice, dirt, etc. (Water
temperature is
increased step by step
for washing various
stains).

For downloadable programmes. If you did not download any programmes, the
default is Rinse+Spin.

Lightly soiled baby
wear.

Coloured fast garments
(shirts, nightdresses,
pajamas, etc.) and
lightly soiled white
cotton (underwear).

Delicate, easily
damaged laundry.

Coloured laundry
which is lightly soiled
fast. CAUTION : Use
less than 20g of
detergent (for 2.0kg
load) otherwise
detergent may remain
on the clothes.

Wool, hand washable
clothes, delicate, easily
damaged laundry.

Cotton blended fabrics,
no delicate clothes.

60 °C 3,0 kg

40 °C

(Cold to 60 °C)

20 °C

(Cold to 40 °C)

20 °C

(20 °C to 40 °C)

20 °C

(Cold to 30 °C)

60 °C

(30 °C to 60 °C)

Maximum

Load

3,0 kg

2,0 kg

1,5 kg

1.5 kg

2.0 kg

• Water Temperature: Select the appropriate water temperature for chosen wash programme. Always
follow garment manufacturer’s care label or instructions when washing.

NOTE

• Neutral detergent is recommended.

25

Extra Options

Programme Turbo Wash Intensive Rinse+ Delay End Pre Wash

Cotton ● ● ● ● ●

Cotton+ ● ● ● ●

Mix ● ● ● ● ●

Easy Care ● ● ● ● ●

Duvet ● ● ●

Allergy Care ● ● ●

Baby Steam

Care

Sports Wear ● ● ●

Gentle Care ● ●

Delicate ● ● ●

Stain Care ● ● ●

Silent Wash ● ● ●

Speed 14 ●

*

•*: This option is automatically included in the cycle and can not be deleted.

● ● ●

● ●

EN

*

26

Operating Data

Allergy Care 1200

Baby Steam Care 1000

Sports Wear 800

EN

Programme Max RPM

Cotton 1200

Cotton+ 1200

Mix 1200

Easy Care 1000

Duvet 1000

Gentle Care 800

Delicate 800

Stain Care 1200

Silent Wash 1000

Speed 14 800

27

EN

Option Programme

Delay End ( )

You can set a time delay so that the washing
machine will start automatically and finish after
a specified time interval.

Press the Power button.

1

Select a washing programme.

2

Press the Delay End button to set time

3

required.

Press the Start/Pause button.

4

NOTE

• The delay time is the time to the end of the
programme, not the start. The actual running
time may vary due to water temperature, wash
load and other factors.

• To cancel the function, the power button
should be pressed.

• Avoid using liquid detergent for this option.

Pre Wash ( )

If the laundry is heavily soiled, the Pre Wash
programme is recommended.

Press the Power button.

1

Select a washing programme.

2

Intensive ( )

If the laundry is normal and heavily soiled,
Intensive option is effective.

Press the Power button.

1

Select a washing programme.

2

Press the Intensive button.

3

Press the Start/Pause button.

4

Wi-Fi ( )

When Wi-Fi is connected, the Wi-Fi icon on the
control panel is lit.

Turbo Wash ( )

Wash cycle in under 1 hour with energy and
water saving. (based on half of laundry)

Press the Power button.

1

Select a washing programme.

2

Press the Turbo Wash button.

3

Press the Start/Pause button.

4

Press the Pre Wash button for three

3

seconds.

Press the Start/Pause button.

4

28

EN

Temp.

The Temp. button selects the wash and rinse
temperature combination for the selected
programme. Press this button until the desired
setting is lit. All rinses use cold tap water.

• Select the water temperature suitable for the
type of load you are washing. Follow the
garment fabric care labels for best results.

Spin

• Spin speed level can be selected by pressing
the Spin button repeatedly.

• Spin Only

Press the Power button.

1

Press the Spin button to select RPM.

2

Press the Start/Pause button.

3

NOTE

• When you select No, it will still rotate for a
short time to drain quickly.

Rinse

Rinse+ ( )

Add rinse once.

Add Item ( )

Laundry can be added or removed after the
washing programme is started.

Press the Add Item button when the LED is

1

turned on.

Add or remove laundry.

2

Close the door and Press the Start/Pause

3

button.

NOTE

• For safety reasons, the door remains locked
when the water level or temperature is high. It
is not possible to add laundry during this time.

• If the water temperature in the drum is high,
wait until it cools down.

CAUTION

• When adding laundry, make sure to
completely push it into the drum. If laundry
gets stuck in the door latch hole, the rubber
packing may be damaged, causing water
leakage and malfunction.

• Forcing the door open may cause part
damage, destruction, or safety problems.

• If you open the door while there are a lot of
suds and water in the drum, the suds or water
may flow, causing burn injury or wet floor.

29

EN

Child Lock

Use this option to disable the controls. This
feature can prevent children from changing
cycles or operating the appliance

Locking the Control Panel

Press and hold the Child Lock button for

1

three seconds.

A beeper will sound, and will appear on

2

the display.

When the Child Lock is set, all buttons are
locked except the Power button.

NOTE

• Turning off the power will not reset the child
lock function. You must deactivate child lock
before you can access any other functions.

Unlocking the Control Panel

Press and hold the Child Lock button for three
seconds.

• A beeper will sound and the remaining time
for the current programme will reappear on
the display.

Beep On / Off

Press the Power button.

1

Press the Start/Pause button.

2

Press and hold the Temp. and Spin button

3

simultaneously for 3 seconds to set the
Beep on/off function.

NOTE

• Once the Beep on/off function is set, the
setting is memorized even after the power is
turned off.

• If you want to turn the Beeper off, simply
repeat this process.

30

SMART FUNCTIONS

EN

Using LG SmartThinQ
Application

Things to check before using LG
SmartThinQ

• For appliances with the or logo

Check the distance between the appliance

1

and the wireless router (Wi-Fi network).

• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may
fail.

Turn off the Mobile data or Cellular Data

2

on your smartphone.

• For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.

Connect your smartphone to the wireless

3

router.

NOTE

• To verify the Wi-Fi connection, check that
Wi-Fi icon on the control panel is lit.

• The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.

• LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.

• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.

• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.

• The network connection may not work
properly depending on the Internet service
provider.

• The surrounding wireless environment can
make the wireless network service run slowly.

• The appliance cannot be registered due to
problems with the wireless signal
transmission. Unplug the appliance and wait
about a minute before trying again.

• If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.

• The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)

• Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.

• If the security protocol of the router is set to
WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.

31

EN

Installing LG SmartThinQ

Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.

Wi-Fi Function

• For appliances with the or logo

Communicate with the appliance from a smart
phone using the convenient smart features.

Washer Cycle (Remote Start, Download
Cycle)

Set or download any preferred cycle and
operate by remote control.

Tub Clean Coach

This function shows how many cycles remain
before It is time to run the Tub Clean cycle.

Energy Monitoring

Check the energy consupmtion of the recently
used cycles and monthly average.

Push Alert

Turn on the Push Alerts to receive appliance
status notifications. The notifications are
triggered even if the LG SmartThinQ application
is off.

NOTE

• If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG SmartThinQ
application and register it again.

• The application is subject to change for
appliance improvement purposes without
notice to users.

• Functions may vary by model.

Smart Diagnosis™

This function provides useful information for
diagnosing and solving issues with the
appliance based on the pattern of use.

Settings

Various functions are available.

32

EN

Using Washer Cycle

Remote Start ( )

Use a smart phone to control your appliance
remotely. You can also monitor your cycle
operation so you know how much time is left in
the cycle.

To Use Remote Start:

Press the Power button.

1

Put the laundry in drum.

2

Press and hold Remote Start button for 3

3

seconds to enable Remote Start function.

Start a cycle from the LG Smart ThinQ

4

application on your smart phone.

NOTE

• Once the Remote Start mode is enabled, you
can start a cycle from the LG Smart ThinQ
smartphone application. If the cycle is not
started, the machine will wait to start the cycle
until it is turned off remotely from the
application or the Remote Start mode is
disabled.

• When Remote Start is turned on, the door is
automatically locked.

To Disable Remote Start:

When the Remote Start is activated, press and
hold Remote Start button for 3 seconds.

Download Cycle

Download new and special cycles that are not
included in the basic cycles on the appliance.

Appliances that have been successfully
registered can download a variety of specialty
cycles specific to the appliance.

Only one cycle can be stored on the appliance
at a time.

Once cycle download is completed in the
appliance, the product keeps the downloaded
cycle until a new cycle is downloaded.

Standby power consumption 0.5 W
Network standby power

consumption
The period of time after which the

power management function, or a
similar function, switches the
equipment automatically into
standby and/or off mode and/or
the condition providing networked
standby

3.0 W

20 min.

Open Source Software Notice
Information

To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com.

In addition to the source code, all referred
license terms, warranty disclaimers and
copyright notices are available for download.

LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to [e-mail]. This
offer is valid for three (3) years from the date on
which you purchased the product.

33

EN

Smart Diagnosis™ Using a Smart
Phone

• For appliances with the or logo

Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.

Smart Diagnosis™ can not be activated unless
the appliance is connected to power. If the
appliance is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.

Using Smart Diagnosis™

Smart Diagnosis™ Through the
Customer Information Centre

Use this function if you need an accurate
diagnosis by an LG Electronics service centre
when the product malfunctions or fails. Use this
function only to contact the service
representative, not during normal operation.

Press the Power button to turn on the

1

washing machine. Do not press any other
buttons or turn the programme selector
knob.

When instructed to do so by the call centre,

2

place the mouthpiece of your phone close
to the Power button.

Press and hold the Temp. button for three

3

seconds, while holding the phone
mouthpiece to the icon or Power button.

Keep the phone in place until the tone

4

transmission has finished. Time remaining
for data transfer is displayed.

• For best results, do not move the phone
while the tones are being transmitted.

• If the call centre agent is not able to get
an accurate recording of the data, you
may be asked to try again.

Once the countdown is over and the tones

5

have stopped, resume your conversation
with the call centre agent, who will then be
able to assist you using the information
transmitted for analysis.

NOTE

• The Smart Diagnosis™ function depends on
the local call quality.

• The communication performance will improve
and you can receive better service if you use
the home phone.

• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.

34

Max.

10 mm

MAINTENANCE

EN

WARNING

• Unplug the washing machine before cleaning
to avoid the risk of electric shock. Failure to
follow this warning may result in serious injury,
fire, electric shock, or death.

• Never use harsh chemicals, abrasive
cleaners, or solvents to clean the washing
machine. They may damage the finish.

Cleaning Your Washing
Machine

Care After Wash

• After the cycle is finished, wipe the door and
the inside of the door seal to remove any
moisture.

• Leave the door open to dry the drum interior.

• Wipe the body of the washing machine with a
dry cloth to remove any moisture.

Cleaning the Exterior

Proper care of your washing machine can
extend its life.

Cleaning the Interior

• Use a towel or soft cloth to wipe around the
washing machine door opening and door
glass.

• Always remove items from the washing
machine as soon as the cycle is complete.
Leaving damp items in the washing machine
can cause wrinkling, colour transfer, and
odour.

• Run the Tub Clean programme once a month
(or more often if needed) to remove detergent
buildup and other residue

Cleaning the Water Inlet Filter

• Turn off the supply taps to the machine if the
washing machine is to be left for any length of
time (e.g. holiday), especially if there is no
floor drain (gully) in the immediate vicinity.

• icon will be displayed on the control panel
when water is not entering the detergent
drawer.

• If water is very hard or contains traces of lime
deposit, the water inlet filter may become
clogged. It is therefore a good idea to clean it
occasionally.

Turn off the water tap and unscrew the

1

water supply hose.

Door:

• Wash with a damp cloth on the outside and
inside and then dry with a soft cloth.

Exterior:

• Immediately wipe off any spills.

• Wipe with a damp cloth.

• Do not press the surface or the display with
sharp objects.

Clean the filter using a hard bristle brush.

2

35

EN

2

Cleaning the Drain Pump
Filter

• The drain filter collects threads and small
objects left in the laundry. Check regularly that
the filter is clean to ensure smooth running of
your washing machine.

• Allow the water to cool down before cleaning
the drain pump, carrying out emergency
emptying, or opening the door in an
emergency.

Open the cover cap and pull out the hose.

1

Unplug the drain plug and open the filter by

2

turning it to the left.

Container to collect the
drained water.

After cleaning, turn the pump filter and

4

insert the drain plug.

Close the cover cap.

5

CAUTION

• First drain using the drain hose and then open
the pump filter to remove any threads or
objects.

• Be careful when draining, as the water may
be hot.

Remove any extraneous matter from the

3

pump filter.

36

1

EN

Cleaning the Dispenser
Drawer

Detergent and fabric softener may build up in
the dispenser drawer. Remove the drawer and
inserts and check for buildup once or twice a
month.

Remove the detergent dispenser drawer by

1

pulling it straight out until it stops.

• Press down hard on the disengage button
and remove the drawer.

Remove the inserts from the drawer.

2

• Rinse the inserts and the drawer with
warm water to remove buildup from
laundry products. Use only water to clean
the dispenser drawer. Dry the inserts and
drawer with a soft cloth or towel.

To clean the drawer opening, use a cloth or

3

small, non-metal brush to clean the recess.

• Remove all residue from the upper and
lower parts of the recess.

Wipe any moisture off the recess with a soft

4

cloth or towel.

Tub Clean ( ) (Optional)

Tub Clean is a special programme to clean the
inside of the washing machine.

A higher water level is used in this programme
at higher spin speed. Perform this programme
regularly.

Remove any clothing or items from the

1

washing machine and close the door.

Open the dispenser drawer and add

2

anti-limescale (e.g. Calgon) to the main
wash compartment.

• For tablets put into the drum.

Close the dispenser drawer slowly.

3

Power on and then press and hold Tub

4

Clean button for 3 seconds. Then will

be displayed on the display.

Press the Start/Pause button to start.

5

After the programme is complete, leave the

6

door open to allow the washing machine
door opening, flexible gasket and door glass
to dry.

CAUTION

• If there is a child, be careful not to leave the
door open for too long.

Return the inserts to the proper

5

compartments and replace the drawer.

NOTE

• Do not add any detergent to the detergent
compartments. Excessive suds may generate
and leak from the washing machine.

37

EN

Caution on Freezing During
Winter

• When frozen, the product does not operate
normally. Make sure to install the product
where it will not freeze during winter.

• In case the product must be installed outside
on a porch or in other outdoor conditions,
make sure to check the following.

How to Keep the Product from
Freezing

• After washing, remove water remaining inside
the pump completely with the opening hose
plug used for removal of residual water. When
the water is removed completely, close the
hose plug used for removal of residual water
and cover cap.

Drain plug

• Hang down drain hose to pull out water inside
the hose completely.

Cover cap

• After closing the tap, disconnect the cold
supply hose from the tap, and remove water
while keeping the hose facing downwards.

Supply hose

Check for Freezing

• If water does not drain when opening the hose
plug used for removal of residual water, check
the drainage unit.

Drain plug

Cover cap

• Turn the power on, choose a washing
programme, and press the Start/Pause
button.

Drain hose

CAUTION

• When the drain hose is installed in a curved
shape, the inner hose may freeze.

38

Detergent drawer

• When ' ' is shown in display window while
the product is in operation, check water supply
unit and drainage unit (Some models do not
have an alarm function that indicates
freezing).

Drain hose

NOTE

• Check that water is coming into the detergent
drawer while rinsing, and water is draining
through the drain hose while spinning.

EN

How to Handle Freezing

• Make sure to empty the drum, pour warm
water of 50–60 °C up to the rubber part inside
the drum, close the door, and wait for 1–2
hours.

50-60 °C

CAUTION

• When the drain hose is installed in a curved
shape, the inner hose may freeze.

• Open the cover cap and hose plug used for
removal of residual water to extract water
completely.

Drain plug

Cover cap

• When water is removed completely from the
drum, close the hose plug used for removal of
residual water, choose a washing programme,
and press the Start/Pause button.

Detergent drawer

Drain hose

NOTE

• Check that water is coming into the detergent
drawer while rinsing, and water is draining
through the drain hose while spinning.

• When water supply problems occur, take the
following measures.

− Turn off the tap, and thaw out the tap and
both connection areas of inlet hose of the
product using a hot water cloth.

− Take out inlet hose and immerse in warm
water below 50–60 °C.

NOTE

• If water does not drain, this means the ice is
not melted completely. Wait more.

Supply hose

50-60 °C

39

TROUBLESHOOTING

• Your washing machine is equipped with an automatic error-monitoring system to detect and
diagnose problems at an early stage. If your washing machine does not function properly or does
not function at all, check the following before you call for service:

Diagnosing Problems

Symptoms Reason Solution

• Check all pockets to make sure that
they are empty. Items such as clips,
matches, pens, coins, and keys can
damage both your washer and your
clothes.

• Close zippers, hooks, and
drawstrings to prevent these items
from snagging or tangling on other
clothes.

• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.

• If not removed during installation,
refer to Installation guide for
removing transit bolts.

• Make sure the washing machine is
level and tighten the lock nuts up
towards the base of the appliance.

• Check and tighten hose connections.

• Unclog drain pipe. Contact plumber
if necessary.

• Make sure that the suggested
amount of detergent is used per the
manufacturer's recommendations.

• Check another tap in the house.

• Fully open tap.

• Check the filter of the supply hose.

Rattling and
clanking noise

Thumping sound

Vibrating noise

Water leaks

Oversudsing

Water does not
enter washing
machine or it
enters slowly

Foreign objects such as coins or
safety pins may be in drum or
pump.

Heavy wash loads may produce a
thumping sound. This is usually
normal.

Have all the transit bolts and tub
support been removed?

Are all the feet resting firmly on the
ground?

Supply hoses or drain hose are
loose at tap or washing machine.

House drain pipes are clogged.

Too much detergent or unsuitable
detergent may cause excessive
foaming which may result in water
leaks.

Water supply is not adequate in
that location.

Water supply tap is not completely
open.

Water supply hose(s) are kinked. • Straighten hose.
The filter of the supply hose(s)

clogged.

EN

40

Symptoms Reason Solution

Water in the
washing machine
does not drain or
drains slowly

Washing
machine does
not start

Washing
machine will not
spin

Door does not
open

Wash cycle time
delayed

Fabric softener
overflow

Softeners
dispensed too
early

The buttons may
not function
properly.

Drain hose is kinked or clogged. • Clean and straighten the drain hose.

The drain filter is clogged. • Clean the drain filter.

Electrical power cord may not be
plugged in or connection may be
loose.

House fuse blown, circuit breaker
tripped,or a power outage has
occurred.

Water supply tap is not turned on. • Turn on water supply tap.

Check that the door is firmly shut.

Once washing machine has started,
the door cannot be opened for
safety reasons.

If an imbalance is detected or if the
suds removing programme is on,
the wash time will increase.

Too much softener may cause an
overflow.

Too much softener may cause an
premature dispensing.

The button cannot be recognized
when the door is open.

• Make sure plug fits tightly in wall
outlet.

• Reset circuit breaker or replace fuse.
Do not increase fuse capacity. If
problem is a circuit overload, have it
corrected by a qualified electrician.

• Close the door and press the Start/

Pause button. After pressing the
Start/Pause button, it may take a

few moments before the washing
machine begins to spin. The door
must be locked before spin can be
achieved. Add 1 or 2 similar items to
help balance the load. Rearrange
load to allow proper spinning.

• Check if the ‘Door Lock’ icon is
illuminated. You can safely open the
door after the ‘Door Lock’ icon turns
off.

• This is normal. The time remaining
shown in the display is only an
estimate. Actual time may vary.

• Follow softener guidelines to ensure
appropriate amount is used. Do not
exceed the maximum fill line.

• Follow the guidelines provided by the
detergent manufacturer.

• Close the dispenser drawer slowly.
Do not open the drawer during the
wash cycle.

• Press again after closing the door.

EN

41

Symptoms Reason Solution

• Do not overload. Check that the
washing machine is draining properly

Dry problem Check water supply tap.

This odor is caused by the rubber
attached to the washing machine.

If the rubber door gasket and door
seal area are not cleaned regularly,
odors can occur from mold or
foreign substances.

Odors can occur if foreign
substances are left in the drainage
pump filter.

Odor

Your home
appliance and
smartphone is
not connected to
the Wi-Fi
network.

Odors can occur if the drainage
hose is not properly installed,
causing siphoning (water flowing
back inside the washing machine).

Using the dry function, odors can
occur from lint and other laundry
matter sticking to the heater. (Dryer
model only)

A particular odor can occur from
drying wet clothes with hot air.
(Dryer model only)

The password for the Wi-Fi that you
are trying to connect to is incorrect.

Mobile data for your smartphone is
turned on.

The wireless network name (SSID)
is set incorrectly.

The router frequency is not 2.4
GHz.

The distance between the appliance
and the router is too far.

to extract adequate water from the
load. Clothes load is too small to
tumble properly. Add a few towels.

• Turn off water supply tap.

• It is the normal odor of new rubber
and will disappear after the machine
has been run a few times.

• Be sure to clean the gasket and door
seal regularly and check under the
door seal for small items when
unloading the washer.

• Be sure to clean the drainage pump
filter regularly.

• When installing the drainage hose,
be sure that it doesn’t become
kinked or blocked.

• This is not a malfunction.

• The odor will disappear after a short
while.

• Find the Wi-Fi network connected to
your smartphone and remove it, then
register your appliance on LG
SmartThinQ.

• Turn off the Mobile data of your
smartphone and register the
appliance using the Wi-Fi network.

• The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use
special characters.)

• Only a 2.4 GHz router frequency is
supported. Set the wireless router to

2.4 GHz and connect the appliance
to the wireless router. To check the
router frequency, check with your
Internet service provider or the router
manufacturer.

• If the distance between the
appliance and the router is too far,
the signal may be weak and the
connection may not be configured
correctly. Move the location of the
router so that it is closer to the
appliance.

EN

42

Error Messages

Symptoms Reason Solution

Water supply is not adequate
in area.

Water supply taps are not
completely open.

Water supply hose(s) are
kinked.

The filter of the supply
hose(s) are clogged.

If water leakage occurred in
the aqua stop supply hose,

indicator will become red.

May vary depending on the
model.

Load is too small.

Load is out of balance.

The appliance has an
imbalance detection and
correction system. If
individual heavy articles are
loaded (e.g. bath mat, bath
robe, etc.) this system may
stop spinning or even
interrupt the spin cycle
altogether.

If the laundry is still too wet
at the end of the cycle, add
smaller articles of laundry to
balance the load and repeat
the spin cycle.

EN

• Check another tap in the
house.

• Fully open tap.

• Straighten hose(s).

• Check the filter of the supply
hose.

• Use the aqua stop supply
hose.

• Add 1 or 2 similar items to
help balance the load.

• Add 1 or 2 similar items to
help balance the load.

• Rearrange load to allow
proper spinning.

• Rearrange load to allow
proper spinning.

43

Symptoms Reason Solution

dE4

Drain hose is kinked or clogged. • Clean and straighten the drain hose.

The drain filter is clogged. • Clean the drain filter.

Ensure door is not open.

• Close the door completely. If , ,
, is not released, call for

service.

Door sensor has malfunctioned.

_

EN

Control error.

Water overfills due to the faulty water
valve.

Malfunction of water level sensor.

Over load in motor.

Is supply/drain hose or drain pump
frozen?

Water leaks. • Call for service.

Does not dry • Call for service.

• Unplug the power plug and call for

service.

• Close the water tap.

• Unplug the power plug.

• Call for service.

• Close the water tap.

• Unplug the power plug.

• Call for service.

• Allow the washing machine to stand

for 30 minutes to allow the motor to
cool, then restart the cycle.

• Supply warm water into the drum and

unfreeze drain hose and drain pump.
Wet a towel in warm water and apply
to supply hose.

44

WARRANTY

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install or repair the product; instruction to the customer on
operation of the product; repair or replacement of fuses or correction of wiring or plumbing, or
correction of unauthorized repairs/installation.

• Failure of the product to perform during power failures and interruptions or inadequate electrical
service.

• Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air.

• Damage resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual.

• Damage to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts
of God.

• Damage or failure caused by unauthorized modification or alteration, or if it is used for other than
the intended purpose, or any water leakage where the product was not properly installed.

• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or
industrial use, or use of accessories, components, or consumable cleaning products that are not
approved by LG.

• Damage caused by transportation and handling, including scratches, dents, chips, and/or other
damage to the finish of your product, unless such damage results from defects in materials or
workmanship.

• Damage or missing items to any display, open box, discounted, or refurbished Product.

• Products with original serial numbers that have been removed, altered, or cannot be readily
determined. Model and Serial numbers, along with original retail sales receipt, are required for
warranty validation.

• Increases in utility costs and additional utility expenses.

• Repairs when your Product is used in other than normal and usual household use or contrary to
the instructions outlined in the Product’s owner’s manual.

• Costs associated with removal of your Product from your home for repairs.

• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not
installed in accordance with published installation instructions, including LG’s owner’s and
installation manuals.

• Damage resulting from misuse, abuse, improper installation, repair, or maintenance. Improper
repair includes use of parts not approved or specified by LG.

EN

45

EN

Strange vibration or noise
caused by not removing
transit bolts or tub support.

Leakage caused by dirt (hair,
lint) on gasket and door
glass.

Not draining caused by
clogging of pump filter.

Water is not coming because
water inlet valve filters are
clogged or water supply
hoses are kinked.

Water is not coming because
too much detergent use.

Tub

support

Dispenser

Carton

base

Inlet Filter

Remove the transit bolts
& tub support.

Transit

bolt

Clean the gasket & door
glass.

Clean the pump filter.

Clean the inlet valve
filter or reinstall the
water supply hoses.

Clean the detergent
disperser drawer.

Laundry is hot or warm after
finished washing because
the supply hoses are
installed in reverse.

Water is not supplied
because the water tap is not
turned on.

46

Cold Water supply

Water tap

Cold Hot

Hot Water supply

Reinstall the supply
hoses.

Turn on the water tap.

Leakage caused by improper
installation of drain hose or
clogged drain hose.

Leakage caused by improper
installation of water supply
hose or using other brand
supply hoses.

Elbow Bracket

Tie Strap

EN

Reinstall the drain hose.

Reinstall the supply
hose.

No power problem caused by
loose connection of power
cord or electrical outlet
problem.

Service trips to deliver, pick
up, install the product or for
instruction on product use.
The removal and
reinstallation of the product.

If all screws are not installed
properly, it may cause
excessive vibration (Pedestal
model only).

Water hammering (banging)
noise when washing machine
is filling with water.

High pressure

water

Reconnect the power
cord or change the
electrical outlet.

Level

The warranty covers
manufacturing defects
only. Service resulting
from improper
Installation is not
covered.

Install 4 screws at each
corner (Total 16EA).

Natural water flow

Sudden stopping

Hit

Loud noise

water flow

Adjust the water
pressure by turning
down the water valve or
water tap in the home.

47