LG DVB413, CS Academy User Manual

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Contents
LG CS Academy
LG CS Academy
Training Resources Catalog
User’s Guide v1.0
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Published April 2006 by the LG USA Trainng Center Customer Service (and Part Sales): 1-800-243-0000 Technical Support (and Part Sales): 1-800-847-7597 USA Website: www.lgusa.com Customer Service Website: us.lgservice.com B2B Service Website: aic.lgservice.com Training Website: www.LGCSAcademy.com
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Contents
Introduction 2
Login 3
Site Layout 4
Catalog Search 5
Product Resources 7
Training Courses 9
Course Player 10
Profile 11
System Settings 12
Course Catalog 15
Product Resources Catalog 19
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Introduction
The LG CS (Customer Service) Academy website is a production of the publication and training departments of LG Electronics Alabama Inc (LGEAI). This website is designed to be a “one-source” platform for online training, Owner’s Manuals, Service Manuals, Training Manual, Firmware/Software Updates, and any other service or training product of LGEAI. The LG CS Academy (LGCSA) website may be accessed anywhere that has an internet connection by visiting either www.lgcsacademy.com pages.
Training programs are delivered using a variety of learning methods and instructors. Most are self-paced, allowing you to go as slow or as fast as you desire, while others can be scheduled at specific time slots, with online instructors ready to walk you through each lesson step­by-step. Integrated learning sessions combine the best of both worlds, allowing time flexibility while also incorporating the benefit of a live person at certain times. You can enroll in the offering that works best with your learning style and schedule or add the event to a list for later attention. Convenient search functions allow you to search for and participate in classes, open chats and forum discussions, and product owner’s and service manuals.
In addition to training courses, the LG CS Academy also provides access to all the materials provided by LGEAI’s Technical Publications department. Simply perform a search on a model number (or part of a model number) and click the play button under one of the Product Resources headings in the search results. These resources become available minutes after they are created or updated.
or www.lgcsa.us , or you may use the link found at the top of GCSC
Access Points
www.lgcsacademy.com
www.lgcsa.us
• Link from GCSC
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Login
Your Login name and password are initially set to the same login used for GCSC. Simply enter the login name into the ‘Username:’ field and then enter the password into the ‘Password:’ field.
The ‘Username’ and ‘Password’ field are case sensitive. Make sure that you enter these fields correctly.
Please note, pressing enter after typing the password will not activate the login request. You must either click the ‘Login’ button or press the ‘Tab’ key twice then press ‘Enter’.
If your Login does not work, you have forgotten your password, or if you need a Login ID, please Email
csacademy@lge.com
or call 256-774-4051
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Site Layout
t
u
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pq
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n Help Click to view help files in a new window o Logout Click to exit the current session and return to the Login Screen p Catalog Select to view, browse, and search courses q Home Select to view enrolled courses r Calendar Select to view and make personal schedules s Profile Select to view and edit personal information t Search Catalog Used to search the entire catalog based on entered keywords u Browse Catalog Quick links to section of the course catalog v My Learning Display of the coursed complete and enrolled in w Announcements Displays messages from the LGCSA staff
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Catalog Search
In the Catalog tab, there are two ways to find a course.
1. You can find a course directly by
2. You can find a course by selecting
Product Resource pages are not actual training courses. Instead, they are sections that provided all manuals and support materials for a given model number.
putting a keyword on a search field. You can use a wild card character '%' which replaces all kinds of letters. For example, '%vision' includes supervision, envision, etc.
categories. There are two major types of courses, Training and Product Resources, covering Brown Goods, White goods, PC Products, and Wireless.
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Sample Search Results
Below is a sample of possible search results. In this example, a model number was placed into the search field.
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n Term searched for. You may perform another search here. o Number of results found [if more than 5, additional results will be on addition page(s)] p Training Course found. Title of course is displayed as a link for additional information. q Enroll button – Will enroll in the course and the course will display on the home page in the
Recently Accessed Learning field. r Product Resource found. This is not a training course. Product resource pages are links to
documents. s Play button – Click the Play button to go to the Product Resources page (enrollment is not
necessary)
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s
Product Resources
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q
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p
n Model Number and brief description o Image of product
r
p Product Description highlighting major specifications and features q Links – LGEUS [or Zenith Page] is a link to the product on the Sales website (us.lge.com)
[or www.zenith.com
LGEAI Forum – is a direct link to the internal Q&A forum of LGEAI. This link is for internal
users only, and is not accessible to users not employed by LG Electronics Alabama Inc
Other useful direct links may be found in this section as well.
r Warranty – The blue ‘WARRANTY’ is a direct link to the Warranty Page of this selected product.
A brief description of the warranty terms can be found in this field. (The actual Warranty
Page will take precedent over this field if the terms are not the same.) s Downloads – A section hosting important documents for the selected model.
]
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Additional Image – Links to any additional images that may have been collected for the selected product.
Dimensions – A link to the cabinet dimensions of the selected product, when available.
Exploded View – A link to the Exploded View and Exploded View Parts List sections of the Service Manual for the selected product.
Firmware Update – Downloadable link to software or firmware files to update the selected product with. And ISO file will automatically create an update disc for DVD Players when opened (CD creation software required on the PC).
Front Controls – A link to the Front Image and Control layout section of the Owner’s Manual for the selected product. This link may also be labeled as “Controls
Installation Guide – A link to the Installation Guide PDG document for the selected product.
Owner’s Manual – A link to the most recent and updated Owner’s Manual PDF document available from the Technical Publications departments.
Parts List – A link to the Replacement Parts List section of the Service Manual for the selected product.
Quick Setup Guide – A link to the Quick Setup Guide PDF document, if available, for the selected product. This link may also be for an EZ Manual.
Rear Image – A link to the Rear Panel and Connections section of the Owner’s Manual for the selected product or in some cases an image of the connections.
Remote Image – A link to either a drawing/picture of the Remote Control or the sections of the Owner’s Manual covering the Remote Control button layout and programming codes.
Service Bulletins – Links to PDF documents of Service Bulletins for the selected product. Service Manual – A link to the most recent, updated, and complete Service Manual PDF
documents available from the Technical Publications departments. Spec Sheet – A link to the Spec Sheet PDF document. This is the same Spec Sheet that can be
found from the Sales Departments. (Specifications are subject to change without notice)
Training Manual – A link to the Training Manual PDF document for the selected product. Warranty – A link to the Warranty Page for the selected model. This document may also be found
by selecting the blue Warranty link on the right of the page or at the end of the Owner’s Manual.
All documents will be in PDF format. No DJVU documents are on the LG CS Academy website.
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Training Courses
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n
p
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n Course title o Course author This is also an Email link to the author. p Course language q Course description providing a brief explanation of the course r Enrollment Options field allows you to Enroll in a course s Outline field displays the individual sections of the course t Points field displays the number of credit points for the course
u
Note: Once you have enrolled in a course, the display will be shown as below.
vw
u Highlighted Outline section displays the resume point of the course v Play Button will open the course player w Unroll button will remove you from the course enrollment list
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.
o
Course Player
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p
q
n Course Toolbar o Course Title p Side Frame (Either Outline or References) q Player Window r Course Features (any of the following features)
Email – Send an Email to the instructor References – View Reference materials for the course. This may include software files, documents, etc Outline – Displays the Course Outline and progress Rate – Rate and review the course
s Previous / Next – Move one step forward or backward in the topic tree (Outline) t Home – Return to Learner Home (Click Home at the end of the course) u Detach Navigator – Detaches the Side Frame into a separate window v Help – Shows player help
Outline Frame Status Indicators.
Topic Completed Topic Incomplete Topic Not Attempted
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rs
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Profile
Providing complete profile information will allow LG CS Academy to keep you up-to-date on any new updates and offerings. By keeping the address field correct,future rewards and promotional packages can be sent.
o
n
p
q
r s
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n Profile Tab – Click here to view and edit your profile o Displayed Name – This is the First & Last Name of the profiled user (If you change First & Last
Name fields, this entry will change)
p Username – This is the Username used for Login (This field cannot be changed, except by Admin) q First & Last Name – Enter your First & Last Name or Business Name (For Mailing Address) r Email – A valid Email address must be entered in this field. s Nickname – This is an optional field (may be used for an individual’s name when Business name is
entered in the Name fields)
t Password – You may change your password using these fields u Password Challenge – Enter a Question & Answer in these fields to retrieve a forgotten password. v Address Fields – Enter your complete Mailing Address in these fields w Timezone – Entering your Time Zone will ensure that schedule times are displayed correctly
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System Settings
For the best operation of LG CS Academy, we recommend the following:
1. Get the newest version of your internet browser.
(A) Microsoft Internet Explorer
•Go towww.microsoft.com/windows/ie will affect your browser performance and securities.
(B) Mozilla FireFox
•Go towww.mozilla.org/products/firefox/ is free from Active X security flaws and works well with learning-net system.
(C) Netscape
•Go to www.netscape.com the bottom of the page.
2. Stop any types of pop-up blocking functions.
(A) For Microsoft Internet Explorer
•Select [Tools] > [Pop-up blocker] > [Pop-up blocker settings] menu from your Internet Explorer toolbar.
•Add"www.lgcsacademy.com" and "ln.lge.com“ to "Allowed sites".
(B) For Mozilla FireFox
•Select[Tools] > [Options…] > Web Features > Uncheck "Block popup windows".
and download the latest Netscape Browser version at
and install ALL the critical programs which
and get the newest version of FireFox. It
• Or add "www.lgcsacademy.com" and "ln.lge.com" to Allowed sites list.
(C) For Netscape
•Go to “www.lgcsacademy.com”
• Right-click on the Login Tab and Select Show Site Controls then select I Trust This
Site
• Or add "www.lgcsacademy.com" and "ln.lge.com" to Trusted sites list.
(D) For other types of popup blockers
• If you installed any Toolbars, you need to set the pop-up blocking options to allow pop-ups from www.lgcsacademy.com” and “ln.lge.com”.
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3. Download the newest version of Java from Sun Microsystems.
•Got to “java.com” and click the Java Software Free Download link
• The Java website has an utility to verify that you have the latest version installed
4. Check additional browser settings.
1. Always check for newer pages
•Select[Tools] from the browser menu
•Select[Internet Options…]
•Select the[General] tab
•Click[Settings]
•Select “Every visit to the page”
2. Accept Cookies
•Select[Tools] from the browser menu
•Select[Internet Options…]
•Select the[Privacy] tab
•Select“Override automatic cookie handling”
•Select“Accept” under both “First-party Cookies” and “Third-party
Cookies”
•Select“Always allow session cookies”
3. Set Internet Security Level to Medium
•Select[Tools] from the browser menu
•Select[Internet Options…]
•Select the[Security] tab
Set the Internet Security Level to “Medium”
4. Set default JVM to Sun’s Java
•Select[Tools] from the browser menu
•Select[Internet Options…]
•Select the[Advanced] tab
Scroll down to the “Java (Sun)” group
Check “Use Java 2 v1.4.2_05 for <applet>” (or newer version number)
Confirm that no options under the “Microsoft VM” group are checked
5. Download newest Windows Media Player
• Got to “www.microsoft.com/windows/windowsmedia/and click the Download Now link
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Course Catalog
Brown Goods Training
A/V Connections – Overview of Audio / Video connection types. (3 points, John Ferguson)
LCD PC Monitor Repair Video – Repair training for LCD PC Monitors. Models include: L1720P, L1920P (5 points, Nick Foster)
LCD TV: ISP Solution – Guide to how to upgrade Flash Memory of LCD TV VCTI and SCARLER for solving commonly-occurring firmware problems. This is a training course from the Korean Factory. (5 points)
LCD TV: PAL & NTSC Chassis with LCD Screen – This material is about the general system contents and function of LCD TV. This is a training course from the Korean Factory (5 points)
15LW1R Wireless LCD TV Training – Introduction training on the 15LW1R Wireless LCD TV. (3 points, Nick Foster)
LCD MD Optic Engine Repair 1.0 – Instructions on repairing the Optic Engine of LCD MD TV’s with Green line at the top of the picture and Blue line at the bottom of the picture. (5 points, Roger Greenhaw)
LRM-519 Introducti on – Introduction training for the LRM-519 DVD/DVD with Microsoft Program Guide (5 points, John Ferguson)
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Course Catalog
Firmware Updates
15LW1R Update Meth od – Instructions on how to update the firmware of the 15LW1R 15” wireless LCD TV to version 1.4.04.04.ENG (2 points, Nick Foster)
2005 DCR LCDTV Update Method – Instructions on how to update the firmware of the 2005 DCR LCD TV product line to correct audio level problems. (Updated version 3.10) Models include: 26LX1D, 26LX2D, 32LP1D, 32LX1D, 32LX2D, 37LP1D, 42LP1D (2 points, Nick Foster)
2005 PDP Update Meth od – Instructions on how to update the firmware of the 2005 PDP Product Line. Models include: 42PX2D, 42PX4D, 42PX5D, 50PX1D, 50PX4DR, 50PX5D, 50PY2DR, 60PY2DR (2 points, John Ferguson)
50PX4DR Firmware Update Method via Memory Card – Instructions for updating the firmware of the 50PX4DR using supplied Memory Card. Updates the unit to firmware version 03.08.01 (2 points, John Ferguson)
50PY2DR Firmware Update Method via Memory Card – Instructions for updating the firmware of the 50PY2DR using supplied Memory Card. Updates the unit to firmware version 03.11.01 (2 points, John Ferguson)
60PY2DR Firmware Update Method via Memory Card – Instructions for updating the firmware of the 60PY2DR using supplied Memory Card. Updates the unit to firmware version 03.07.01 (2points, John Ferguson)
DVD Player Update Method – Instructions for updating the firmware of DVD Players via CD. ISO files for creating update discs for each model are included in the course. Models include: DVR413, LGDVB418, LGDVDR313, LGDVP7772, LGDVT418, LGXBR342, LGXBR446, XBR413, XBS444, XBV441, XBV442, XBV443 (2 points, John Ferguson)
E44W46LCD Update Method – Instructions for updating the firmware of the E44W46LCD (Also RU-44SZ81L) LCD Rear-Projection TV (2 p oin ts)
E44W48LCD Update Method – Instructions for updating the firmware of the E44W48LCD LCD Rear-Projection TV (2 points)
L4200 Update Method – I nstructions for updating the firmware of the L4200 LCD Monitor. (2 points)
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Course Catalog
White Goods Training
LG A.C. Installation – Basic works of LG A.C. (air conditioner) and to understand how to solve common troubles. This is a training course from the Korean Factory (5)
AC Window Installation Video – 20-minute installation video for LG and Goldstar Window Air Conditioners. WMV file requiring Windows Media Player (5 points, Calvin Thompson)
Dishwasher Installatio n Video – 13-minute installation video for LG Dishwashers. Models include: LDF7810, LDF7811, LDS5811 WMV file requiring Windows Media Player (5 points, Calvin Thompson)
Dryer Installation Video – 24-minute installation video for LG Dryers. WMV file requiring Windows Media Player (5 points, Calvin Thompson)
Ma yflower Dryer Disassembly Video – 14-minute video covering the disassembly of the DLE5977 and similar models of LG Dryers. Models include: DLE5977, DLE5972, DLG5977 WMV file requiring Windows Media Player (5 points, Calvin Thompson)
Mayflower Dryer Introduction Video – 7-minute video introducing and featuring the Mayflower Line of LG Dryers. Models include: DLE5977, DLG5977 WMV file requiring Windows Media Player (5 points, Calvin Thompson)
Mayflower Washer Disassembly Video – 27-minute video covering the disassembly of the Mayflower Line of LG Washing Machines. WMV file requiring Windows Media Player (5 points, Calvin Thompson)
Mayflower Washer Installation Video – 15-minute installation video for LG Washing Machines. WMV file requiring Windows Media Player (5 points, Calvin Thompson)
Mayflower Washer Introduction Video – 8-minute video introducing and featuring the Mayflower Line of LG Washing Machines. WMV file requiring Windows Media Player (5 points, Calvin Thompson)
Over-the-Range Microwave Oven Installation Video – 16-minute installation video for all LG and Goldstar OTR Microwave Ovens. WMV file requiring Windows Media Player (5 points, Donovan Fandre & David McCollum)
Refrigerator Door Handle Installation Video – 21-minute video for installing the door handles and kick plates of LG Refrigerators (5 points, Calvin Thompson)
Refrigerator Door Reversal Video – 26-minute video for reversing the doors of the LRDC22743 LG Refrigerator and similar models. WMV file requiring Windows Media Player (5 points, Calvin Thompson)
Refrigerator Ice Maker Installation Video – 18-minute installation video for LG Icemakers. WMV file requiring Windows Media Player (5 points, Calvin Thompson)
Refrigerator Water Connection Video – 17-minute video covering the installation of the water connections on LG Refrigerators . WMV file requiring Windows Media Player (5 points, Calvin Thompson)
LCD TV Refrigerator Repair Video LCD TV Refrigerator model LRSC26980. WMV file requiring Windows Media Player (5 points, Nick Foster)
– 23-minute video covering repair training for the
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Course Catalog
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Product Resources Catalog
DVD Products
ABV341 ABV441 DVB211 DVB216 DVB251 DVB312 DVB317 DVB318 DVB352 DVB412 DVB413 DVC2200 DVC2250 DVC2515 DVD2200 DVD2201 DVD2250 DVD2381 DVD5201 DVD5591 DVP7771 GBV241 GBV441 IQDVD2300 LDA-511 LDX-514 LGDVB418 LGDVP7772 XBV243 XBV322 XBV323 XBV342 XBV343 XBV441 XBV442 XBV443 ZDA-311 ZDX-313 ABR521 ABV511 DVR313 DVR413 LGDVDR313 LGXBR342 LGXBR446 LRA-516 LRH-518 LRM-519 LRY-517 XBR411 XBR413 ZRA-315 ZRY-316 LHY-518 DVT216 DVT310 DVT312 DVT316 DVT412 LGDVT418 LGHTW316 LHS-515 LHX-557 XBS245 XBS341 XBS344 XBS444 XBS448 ZHD-311 ZHX-313
Set Top Box
DTV1080 HDR230 HD-SAT520 HDV420 LSS-3200A LST-3100A LST-3410A LST-3510A LST-4200A LST-4600A LRM-519
Audio Systems
LGAV410 LMG340 LX-140
LCD TV
15LA6R 15LW1R 17LX1R 20LA6R 23LX1RV 23LX2R 26LX1D 26LX2D 32LP1D 32LX1D 32LX2D 37LP1D 42LP1D DU-30LZ30 DU-37LZ30 DU-42LZ30 KU-17WDVD L10V22 L10V34H L10V34S L13V36 L15V24S L15V26 L15V26B L15V26C L15V26D L15V36 L17W36 L17W36DVD L20V26 L20V26C L20V36 L23W36 L27W46 L30W26 L30W36 MW-30LZ10 RU-13LA60 RU-15LA61 RU-15LA70C RU-17LZ22 RU-17LZ50C RU-20LA61 RU-23LZ20 RU-23LZ21 RU-23LZ50C RU-27LZ50C RU-30LZ50C RU-32LZ50C Z15LA7R Z17LZ5R Z20LA7R Z23LZ5R Z26LZ5R Z32LZ5R ZLD15A1 ZLD15A1B ZLD20A1
DLP MD
62SX4D DU-52SZ61D RU-44SZ51D RU-44SZ61D RU-44SZ63D RU-52SZ51D RU-52SZ61D 52SX4D
LCD MD
D52WLCD D60WLCD E44W46LCD E44W48LCD M52W56LCD RU-44SZ80L RU-48SZ40 RU-52SZ30 RU-60SZ30
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Product Resources Catalog
PDP
42PX4D 42PX5D 50PX1D 50PX5D 50PY2DR 60PY2DR DPDP40V DPDP60W DU-42PX12 DU-42PY10 DU-42PZ60 DU-50PX10 DU-50PY10 DU-50PZ60 DU-60PY10 MU-42PM11 MU-42PM12 MU-42PZ11 MU-42PZ15 MU-42PZ41 MU-42PZ90 MU-50PM10 MU-50PZ41 MU-50PZ90 MU-60PZ11 MU-60PZ12 MU-60PZ90 P40V22 P40V24 P42W22 P42W24 P42W34 P42W46 P50W26 P50W28 P50W38 P60W26 P60W38 RU-42PX11 RU-42PZ61 RU-42PZ71 RU-42PZ90 RU-50PZ61 RU-60PZ61 Z42PX2D 50PX4DR
RPTV
R40W46 R45W46 R45W47 R49W36 R50V26 R50W46 R50W47 R56W28 R56W36 R57W46 R57W47 R60V26 R65W28
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Product Resources Catalog
Dishwasher
LDF7810xx LDF7811xx LDS5811xx
Refrigerator
LRBC22522xx LRBC22544xx LRBN20510xx LRBN20512xx LRBN20520xx LRBN20525xx LRBN22510xx LRBN22511xx LRBN22514xx LRBN22520xx LRBN22525xx LRBP1031xx LRDC20731xx LRDC22731xx LRDC22743xx LRDC22744xx LRDN20720xx LRDN20724xx LRDN20725xx LRDN2073xxx LRDN22711xx LRDN22712xx LRDN22720xx LRDN22725xx LRDN22730xx LRDN22734xx LRFC21755xx LRFC22750xx LRFC25750xx LRFD21855xx LRFD22850xx LRFD25850xx LRSC21934xx LRSC21935xx LRSC21951xx LRSC26910xx LRSC26911xx LRSC26912xx LRSC26915xx LRSC26920xx LRSC26922xx LRSC26923xx LRSC26925xx LRSC26930xx LRSC26940xx LRSC26941xx LRSC26944xx LRSC26960xx LRSC26980xx LRSPC2031xx LRSPC2041xx LRSPC2051xx LRSPC2331xx LRSPC2341xx LRSPC2661xx LRTB1821xx LRTB2021xx LRTB2023xx LRTBC1821xx LRTBC1825xx LRTBC2021xx LRTBC2025xx LRTC19314xx LRTG1811xx LRTG1813xx LRTG2011xx LRTGC1815xx LRTN09314xx LRTN19310xx LRTN19311xx LRTN19312xx LRTN19314xx LRTN19320xx LRTN19330xx LRTN22310xx LRTN22311xx LRTN22312xx LRTN22314xx LRTN22320xx LRTN22324xx LRTN22330xx LRTP0931xx LRTP1231xx LRTPC1831xx LRTPC2031xx
Dryer
DLE0332W DLE2512W DLE2514W DLE2532W DLE3777W DLE5932xx DLE5977xx DLG0332W DLG2522W DLG2524W DLG2532W DLG3788W DLG5932xx DLG5988xx
Washer
WD-3243RHD WD-3245RHD WD-3274RHD WM0532HW WM1812CW WM1814CW WM1832CW WM2032xx WM2042CW WM2075CW WM2077xx WM2277XX WM2411HW WM2432HW WM2442HW WM2677xx WM3431xx WM3632HW WM3677HW
Air Conditioner
LT1030CR LT1030H LT1210C LT1210CR LT1230C LT1230CR LT1430CR LW1000ER LW1000PR LW1200ER LW1400ER LW1800ER LW1804ER LW5200ER LW8000ER
Dehumidifier
DH2510 DH2510A DH30 DH3010 DH3010B DH30E DH40 DH4010 DH4010A DH4010B DH404E DH40E DH50 DH5010 DH5010A DH5010B DH504E DH50E DH50EL DH65E DH65EL DH70EL LD40
Microwave Oven
LCRM1240xx LMA840 LMAB1240 LMH1017 LMV1314xx LMV1625xx LMV1635xx LMV1645xx LMV1650ST LMV1825xx LMV1915xx LMV1925xx LMV1976ST LMVM1935xx LMVM1945xx LMVM1955xx LRDM1240xx LRM1230xx LRM1250xx LRMM1430Sxx LTM9000xx LTM9010W LTM9020xx LTRM1240xx MA-1303BRV MA-1417xx MA-1505W MA-2003xx MA-2005ST MA-2117xx MA-2120xx MA-6400xx MA-972xx MV1304W MV-1310xx MV-1320xx MV-1330xx MV-1501xx MV1502xx MV-1515xx MV-1525xx MV1526xx MV-1555ST MV1601ST MV1604xx MV1615W MV-1715W MV-1725xx MV1735xx
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© 2005 LGEAI
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