LG 9020 User Manual

Business to Business Telecommunications

www.oceantelecom.com

01284 729 869 | [e-mail]

10 Woodside Business Park, Thetford Road, Ingham, Suffolk, IP31 1NR

LG 9020 IP Phone User Guide

All feature codes mentioned in this guide are system default. If you have issues with any of the codes
then they may have changed, please contact our support team for assistance.

Business to Business Telecommunications

www.oceantelecom.com

01284 729 869 | [e-mail]

10 Woodside Business Park, Thetford Road, Ingham, Suffolk, IP31 1NR

Handling Calls

Make A Call

• Lift the handset (or leave handset in the cradle to dial handsfree)

• External Call – Dial 9 then the telephone number

• Internal Call – Dial the internal extension number or press a pre-programmed button

• To end the call, replace the handset (or if handsfree press the speaker button).

Answer A Call

• Lift the handset (or press the speaker button to answer handsfree or if using a headset).

Place a Call on Hold

• Whilst on a call press the hold/save button, you can then replace the handset

• To return to the call press the hold/save button or the flashing Call button.

Mute

• Press the Mute button to toggle mute on or off. The caller will not be able to hear you but you will be able to hear

them.

Transfer a call

• Whilst on a call press the Transfer/PGM button then you can either:

o Transfer internally by dialling the extension number
o Transfer externally by dialling 9 followed by the telephone number
o Transfer a call to someone’s mailbox by press Transfer/PGM then Message then the extension number

• Connect the call to the recipient by replacing the handset either before or after they have answered the call.

• Press Trans/PGM to return to the call if you do not wish to transfer it.

If you have a pre-programmed button for an extension you do not have to press the transfer button first you can simply press
the button.

To Pick up a call ringing elsewhere

• Either press the button assigned as Pick up or dial 566 to pickup calls in your group

• Or dial *77 followed by the extension number or button assigned to the extension or group that is ringing (which

should be flashing to indicate a ringing call).

Redial

• Use the call log section for redialling