LG-Nortel Aria 300 Series
Product Overview
Grow your business with the LG-Nortel Aria 300 Series Solutions
A complete business communications solution, designed to help simplify and satisfy the needs of dynamic businesses
requiring up to 500 extensions.
Key Features
Increases staff’s effi ciency - Imagine a phone system that improves your staff’s effi ciency in the way they handle
calls, including making, answering and transferring.
Control Costs - Reducing unnecessary call costs greatly improves the profi tability of your organisation. Least cost
routing allows your business to automatically take advantage of the cheapest call rates made available by network
carriers.
Reliable Mobility Solutions - Locate staff wherever they are within your premises. Staff may be paged via handsets
and alerted to important calls, or may be contacted on their own DECT wireless phone.
Future-Friendly - Not only do the Aria IP enabled PBX’s provide you with a solution to your communication needs
today, inherent in their design is the ability to migrate to new technologies as they are introduced.
Modular, scalable design – Aria systems offers solutions for a business’ needs today, as well as a migration path to
meet the needs as a business grows.
Features and Benefi ts
Tailor Aria 300 series to help meet your business needs with some of the features below.
Networking and Voice over IP (VoIP) Multi-site businesses can seamlessly share common functions
such as voicemail and centralised receptionist over their IP data network
Integrated Voice Messaging Remote Offi ce Solution The remote Service Gateway (RSG) can be
viewed as an extention of the Aria system into a remote location. It offers two extensions, features such as
alarm relay, paging from the main offi ce system and in the case of power outages or ADSL disruptions, a
PSTN back-up is available for emergency calls.
IP Phone or your Laptop Travelling, working from home or even just a different location in the offi ce,
Aria’s IP soft phone allows you to remain an integral part of your offi ce’s phone system.
Computer Telephony Integration (CTI) Dial customer numbers using details from your computer.
Use Caller ID from incoming calls to display customer details before you answer the call (Not available for
ID-blocked calls)
Integrated DECT Mobility Supports up to 192 DECT handsets. Staff are given the freedom to move
around the offi ce / warehouse and carry their fully featured extension, improving customer service and
satisfaction, as more customer calls are answered fi rst time
Conferencing Options Allow a user to link in other parties onto the same telephone call
PC Attendant Console The Aria’s PC based attendant console with point and click operation can help
process calls quickly and accurately in high call volume environments.
Link your extension to your mobile or home phone There are times when you are not able to be in the
offi ce, traveling interstate or perhaps working from home. Being able to receive calls and make outbound
calls from your offi ce extension would mean you could continue working wherever you may be, transparent
to your clients and colleagues.
Auto Attendant The multi-layered Auto Attendant offers callers a number of options, so they may select
the one that best suits them. By pressing a single digit they can transfer to reception, off-net to a mobile or
another site, choose to leave a message or activate a page.
Night messaging also allows you to offer your callers real live options outside of your normal business
trading hours.
Integrated Automatic Call Distribution (ACD) Automatically transfer calls around a pre-defi ned group of extensions
until answered
If you operate a call centre, it is possibly the communication hub of your business. Aria’s standard business software
includes advanced ACD functionality for you to manage this important resource. You will benefi t from productivity gains
resulting from effi cient call handling.
Call Centres Management and call analysis software are valuable tools for call centres. Information provided by these
applications can be made available to management, supervisors and agents anywhere on your LAN. Valuable real-time
information, instructions and alerts are now available at a glance on staff computers.
Call Centre Features and Statistics:
• Supervisor can re-route a queued call to a new destination
• Call monitoring by supervisor
• Agents can log on to multiple groups
• Call status on LCD handsets: number of calls in queue, longest time and average time
• Total calls and number of unanswered calls
• Average and longest queued calls
• Number and total time when all agents are busy
• Average ringing and service time
Remote Offi ce Solution The remote Service Gateway (RSG) can be viewed as an extention of the Aria system into a
remote location. It offers two extensions, features such as alarm relay, paging from the main offi ce system and in the case
of power outages or ADSL disruptions, a PSTN back-up is available for emergency calls.
IP Phone or your Laptop Travelling, working from home or even just a different location in the offi ce, Aria’s IP soft phone
allows you to remain an integral part of your offi ce’s phone system.
Case Study
Customer Large professional organisation
Requirements • Receptionist receives high level traffi c and has 100+ extensions
• IT Manager would like to control moves and changes
• Customer has hunt groups
• Staff often relocate around their premises
Solution Aria 300 with Aria’s PC (Ez Attendant)
Option Call
PBX
Centre PC
Application PC
Admin software
IT Manager
Aria 130/300
Ez-Attendant Attendant
Benefi ts
Ez Attendant - PC Receptionist
• PC console – eliminates multiple DSS consoles on desk
• Touch screen option
• Provides SMS internally, sending extensions messages
• Speed dial editor
• Class of Service
• Multiple Attendant option
PC Admin Enhanced (CAT)
• 100 levels of password protected access e.g. IT Manager has access to different functionality compared to Receptionist
• Offi ce manager access to basic functions – relocate handset, COS, Speed dials & handset button editor
• IT Manager access to hunt groups etc.
• Easy to use window based applications
Customer Large Motel/Resort
Requirements • Interface with Fidelio Front end system
• Hard to locate critical staff members
• Internet café Business centre
• Voice Mail for all rooms
• Require after hours message options
Solution Aria 600 with Hospitality Software / Voice Mail / DECT
Motel/Resort
IP NETWORK
Aria 600
VMIB
PMS Interface
with Fidelio
Front desk Reception Concierge Restaurant/Bar
Benefi ts
Cost effective
• Aria Systems provide full hotel functionality at an
affordable price
• Integrated DECT provides access to roaming staff at
affordable price
VMIB Voice Mail
• Voice Mail provides automatic clearance of messages
on check out
• Night message with advanced functionality
Internet access
DECT
425 rooms
Integrates with PMS suppliers such as Fidelio
• Aria systems can interface with all front offi ce systems
(PMS) suppliers eg. FCS, Fidelio
Internet options – e-mails have brought extra revenue.
Demand increasing from corporate travelers
• ADSL to business centre (subject to availability)
• ISDN to business centre (STIB card 64/128 - ISDN
modem required)
• ADSL to room via OEM high speed internet access
device systems.
Aria Communications Pty. Ltd.
T/A LG-Nortel Systems
ABN 22 090 723 925
895 Wellington Road
Rowville Victoria 3178
1800 011 388
www.lg-nortel.com.au
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