Z65p Photo Jetprinter™
Setup Guide
October 2002
www.lexmark.com
Edition: October 2002
The following paragraph does not apply to any country where such provisions are inconsistent
with local law: LEXMARK INTERNATIONAL , IN C., PROVIDES THIS PUBLICATION “AS IS” WITHOUT
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This publication could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in later editions. Improvements or
changes in the products or the programs described may be made at any time.
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References in this publication to products, programs, or services do not imply that the manufacturer intends
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is not intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any existing intellectual property right may
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services, except those expressly designated by the manufacturer, are the user’s responsibility.
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the
United States and/or other countries.
Photo Jetprinter is a trademark of Lexmark International, Inc.
Other trademarks are the property of their respective owners.
© Copyright 2002 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOV ERNMEN T RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure
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Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark
International, Inc., Lexington, KY 40550.
Safety information
• Use only the power supply provided with this product or the manufacturer’s authorized replacement
power supply.
• Connect the power cord to an electrical outlet that is near the product and easily accessible.
• Refer service or repairs, other than those described in the user documentation, to a professional
service person.
Contents
Setting up your printer ......................................................1
Step 1: Make sure your computer is on ........................................ 1
Step 2: Check the printer parts ..................................................... 1
Step 3: Connect the power supply ................................................2
Step 4: Install the print cartridges ................................................. 3
Step 5: Load paper in paper tray 1 (front) ..................................... 5
Step 6: Connect the USB cable .................................................... 8
Step 7: Install the printer software ................................................ 9
Finding more information ............................................................ 12
Troubleshooting checklist ..............................................13
Setup Troubleshooting ....................................................15
The Search Results: No Printer Attached sc r een appeared . ...... 15
The power light did not come on. ................................................15
The cartridge carrier did not move to the center. ........................16
The alignment page did not print. ...............................................16
When I inserted CD–2, nothing happened. ................................. 16
The printer software did not install on Windows 98 first edition. . 18
My document did not print. .......................................................... 18
A paper tray light is blinking. .......................................................20
A communications error message appeared. .............................20
My printer is still not working. ...................................................... 20
The Card Reader drive did not appear in Windows Explorer. ..... 21
Contacting Lexmark ....................................................................21
iii
Setting up your printer
Step 1: Make sure your computer is on
Windows 98
Windows Me
Windows 2000
Windows XP
Step 2: Check the printer parts
CD–2
CD–1
Color print
cartridge
(P/N 83)
Black print
cartridge
(P/N 82)
If any items are missing, contact Lexmark (see page 21).
Photo GuideSetup Guide
Power supply
1
Step 3: Connect the power supply
a
If the power light does not come on:
1 Check the power supply connections.
2 Press the power button.
b
2
Step 4: Install the print cartridges
1 Open the cartridge bag.
2 Remove the tape and packaging from the cartridges.
a
c
Warning: Do not touch the gold contact areas on the back and
bottom of the cartridges.
b
d
3
3
Open the front cover.
If the cartridge carrier does not move to the center position, see
page 16 for help.
4 Insert the cartridges.
a
b
c
4
5
Close the front cover.
Step 5: Load paper in paper tray 1 (front)
1 Open both paper trays.
5
2
Extend the paper exit tray.
3 Load A4 or letter size paper into tray 1.
6
4
Squeeze and slide the paper guide to the left edge of the paper.
5 Make sure the paper tray 1 button is selected.
Paper tray 1 button
7
Step 6: Connect the USB cable
a
b
Note: The location and orientation of the USB port on your
computer may be different from the one shown. Check
for this symbol:
8
Step 7: Install the printer software
Note: Y our software screens may be slightly different from the
ones shown in this booklet, depending on your
operating system. The arrows show you where to click.
1 Click Cancel on all screens similar to the one shown. More than
one screen may appear.
2 Insert CD–1.
9
3
Wait for the FotoSlate Select a language screen to appear, and then
click the language of your choice.
4 Wait for the ACD FotoSlate InstallShield Wizard screen to appear,
and then click Next.
If the ACD FotoSlate InstallShield Wizard screen does not appear:
a From your desktop, double-click My Computer.
10
b Double-click the CD-ROM drive icon. If necessary, double-click
setup.exe.
c When the ACD FotoSlate InstallShield Wizard screen appears,
click Next.
5 Continue with the steps on your computer screen to complete photo
software installation.
6 Remove CD–1.
7 Insert CD–2.
8 Wait for the Lexmark printer software installation screen to appear,
and then click Install Now.
If the installation screen does not appear:
a From your desktop, double-click My Computer.
b Double-click the CD-ROM drive icon. If necessary, double-click
setup.exe.
c When the printer software installation screen appears, click
Install Now.
9 Continue with the steps on your computer screen to complete
printer software installation. During installation, an alignment page
prints. If it does not, see page 16.
11
Finding more information
You can find more information in the Photo Guide, your information source
for:
• Learning about your printer
• Printing from paper tray 1
• Printing from paper tray 2
• Printing photos
• Troubleshooting
To access the Photo Guide on your computer, click
Start Programs Lexmark Z65 Photo Guide.
You can find more information in the Lexmark Solution Center, your
complete guide to:
• Aligning and maintaining cartridges
• Viewing printer status information, such as the paper type detected
in paper tray 1 and ink levels
• Troubleshooting
• Printing a test page
To open the Lexmark Solution Center:
• From your desktop, double-click the Lexmark Z65 Solution Center
icon.
Or,
• Click Start Programs or All
Programs Lexmark Z65 Lexmark Z65 Solution Center.
Printer
software
Help
12
Troubleshooting chec klist
• Is the power supply firmly attached to your printer and an electrical
outlet?
• Are both your printer and computer on?
• Is your USB cable securely attached at both ends?
• Did you remove the sticker and transparent tape from the back and
bottom of both print cartridges?
• Is the black cartridge (P/N 82) in the left carrier and the color
cartridge (P/N 83 or 88) in the right carrier?
• Is the paper loaded correctly? Make sure you do not push the paper
too far into the printer. For help, see page 6.
• Did you install the printer software correctly?
From your desktop, click Start Programs or All Programs.
If Lexmark Z65 does not appear in your list of programs, install the
printer software (CD–2). See page 9 for installation instructions.
• Did you install the photo software completely?
To check to see if the photo software is installed:
From your desktop, click Start Programs or All Programs.
If ACD Systems does not appear in your list of programs, install the
photo software (CD–1). See page 9 for installation instructions.
13
• Is your printer connected to your computer through an external
device, such as a USB hub, switch box, scanner, or fax machine? If
not, refer to “Setup Troubleshooting” on page 15 for help. If it is,
follow these steps:
1 Disconnect your printer from any external devices.
2 Connect your printer directly to your computer with a USB cable.
3 Follow these instructions to print a test page.
a Open the Lexmark Z65 Sol uti on Cente r (see page 12).
b From the Troubleshooting tab, click Print a test page.
• If the test page prints, the problem may be with your external
devices, not your printer. Check the documentation that came
with your external devices for help.
• If the test page does not print, refer to the printer software Help
(see page 12) for further troubleshooting information.
14
Setup Troubleshooting
Use this section to solve problems you may have while setting up your
printer.
The Search Results: No Printer Attached screen appeared.
Note: Your screen may appear slightly different from the one
shown depending on your operating system.
1 Use the Troubleshooting checklist on page 13 to try and solve the
problem.
2 Click Continue or Next.
3 If the screen reappears, make sure your USB cable is securely
attached on both sides and is not damaged. If necessary , replace it
with a good quality USB cable, such as Lexmark P/N 12A2405. To
continue software installation, follow the steps on page 9.
The power light did not come on.
1 Check the power supply connections.
15
2
Press the power button (see page 2).
The cartridge carrier did not move to the center.
If the cartridge carrier did not move to the center when you opened the
front cover, first make sure the power light is on. If the power light is on, the
cartridge carrier may have stalled. To fix the problem:
1 Press the power button to turn the printer off.
2 Press the power button again to turn the printer on.
The alignment page did not print.
Make sure:
• You completely removed tape and packaging from the back and
bottom of both print cartridges.
• You installed the black cartridge (P/N 82) in the left carrier and the
color cartridge (P/N 83 or 88) in the right carrier.
• You loaded A4 or letter size paper into paper tray 1 (see page 5).
• You loaded the paper correctly and did not push it too far into paper
tray 1 (see page 5).
• The paper tray 1 button on your printer is selected (see page 7).
• If there is an error message on your screen, follow the instructions
on it. For additional help, refer to the Lexmark Solution Center (see
page 12).
When I inserted CD–2, nothing happened.
First, use the Troubleshooting checklist on page 13 to try and solve the
problem. Then:
1 Close all open software applications.
2 Restart your computer.
3 Make sure y ou clic k Cancel on all sc reens si milar t o those sh own in
step 1 on page 9.
16
4
Reinsert CD–2.
A Lexmark printer software installation screen similar to the one
shown in step 8 on page 11 should appear.
If the Lexmark printer software installation screen does not appear,
continue with step 5. If you do see a screen similar to the one
above, click Install Now, and then continue with step 6.
5 Eject and reinsert CD–2.
If the Lexmark printer software installation screen does not appear:
a From your desktop, double-click My Computer.
b Double-click the CD-ROM drive icon. If necessary, double-click
setup.exe.
c When the Lexmark printer software installation screen appears,
click Install or Install Now.
6 Follow the instructions on each screen to complete printer software
installation.
17
The printer software did not install on Windows 98 first edition.
To install the printer software:
1 Unplug the USB cable from your computer.
2 Plug the USB cable back into your computer.
3 Click Next on the Add New Hardware screen.
4 On the Specify location screen, type “C:\WINDOWS\INF\USB.INF”
and then click Next.
5 Click Next.
6 Click Finish.
7 Continue with the instructions on your computer screen to complete
printer software installation.
My document did not print.
First, use the Troubleshooting checklist on page 13 to try and solve the
problem. Then:
Make sure the printer is set to use the correct port. Since you are using a
USB cable, the printer should be using a USB port such as
18
usb-lexmark_Z65 or USB001. To check the printer port and change it, if
necessary, follow the steps for your operating system.
Windows 98/Me Windows 2000 Windows XP
1 Click Start Settings
Printers.
2 Right-click the
Lexmark Z65 printer
icon, and then click
Properties.
3 Click the Details tab.
4 From the Ports
drop-down menu,
select the printer port.
5 If the correct port is
not listed, uninstall
and then reinstall the
printer software. For
help, see page 20.
6 Click OK.
1 Click Start Settings
Printers.
2 Right-click the
Lexmark Z65 printer
icon, and then click
Properties.
3 Click the Ports tab.
4 From the list of po rts,
select the correct
printer port.
5 If the correct port is
not listed, uninstall
and then reinstall the
printer software. For
help, see page 20.
6 Click Apply.
7 Click OK.
1 Click Start Control
Panel Printers and
Other Hardware
Printers and Fax e s.
2 Right-click the
Lexmark Z65 printer
icon, and then click
Properties.
3 Click the Ports tab.
4 From the list of ports,
select the correct
printer port.
5 If the correct port is
not listed, uninstall
and then reinstall the
printer software. F or
help, see page 20.
6 Click Apply.
7 Click OK.
If your document did not print, print a test page:
1 From your desktop, double-click the Lexmark Z65 Solution Center
icon.
2 From the Troubleshooting tab, click Print a test page.
– If the test page prints, your printer is working properly. Check
your software application documentation for troubleshooting
information.
– If the test page does not print, click the Help button on the error
message that appears or refer to the printer software Help (see
page 12).
19
A paper tray light is blinking.
• Your printer may be out of paper or the paper may be jammed.
Make sure you loaded the paper correctly. For help, see page 6.
• If there is an error message on your screen, follow the instructions
on it.
A communications error message appeared.
First, use the Troubleshooting checklist on page 13 to try and solve the
problem.
If the printer software does not install properly, a communications error
message appears when you try to print. You may need to uninstall and
then reinstall the printer software. For help, see “My printer is still not
working.” on page 20.
My printer is still not working.
If the suggestions in this chapter did not solve your printing problem,
uninstall and then reinstall the printer software.
1 Uninstall the printer software.
a From your desktop, click Start Programs or All
Programs Lexmark Z65 Lexmark Z65 Uninstall.
b Follow the instructions on your screen to uninstall the printer
software.
c Restart your computer before installing the printer software.
2 Install the printer software.
a Insert CD–2.
b When the Lexmark printer software installation screen appears,
click Install Now.
If the installation screen does not appear, see page 16.
c Continue with the installation steps on your computer screen to
complete printer software installation.
3 Verify printer software installation.
20
a Click Start Programs or All Programs Lexmark
Z65 Lexmark Z65 Solution Center.
b From the Troubleshooting tab, click Print a test page.
If the test page prints, your printer is working properly. If the test
page does not print, refer to the printer software Help (see
page 12).
The Card Reader drive did not appear in Windows Explorer.
If the USB Card Reader drive did not appear in Windows Explorer, you
may have installed the printer software CD before the photo software CD.
To fix the problem:
1 Restart your computer.
2 Remove and reinsert the USB cable.
Contacting Lexmark
Visit our Web site at www.lexmark.com to:
• Receive technical support.
• Register your printer.
• Access documentation for your printer.
• Check for free offers.
Here are other ways to con tact Lexmark:
• From the Lexmark Solution Center, click Contact
Information Customer Support.
• Insert the CD–2, and then click Contact Lexmark Technical
Support.
21
Index
A
adjusting paper guide 7
alignment page did not
print 16
C
cable, USB
connecting 8
cartridges
installing 3
part number 1
cartridges,
troubleshooting 13
checking printer port 18
connecting
power supply 2
USB cable 8
contacting Lexmark 21
I
installing cartridges 3
installing printer software
9
L
Lexmark Solution Center
12
loading paper 5
locating USB port 8
P
paper guide, adjusting 7
paper tray 1 button 7
paper, loading 5
part number
cartridges 1
parts, printer 1
power light 2
power supply, connecting
2
print cartridge
installing 3
part number 1
printer cable,
troubleshooting 13
printer parts 1
printer po rt, checking 18
printing a test page 19
S
safety information ii
T
test page, printing 14, 19
troubleshooting
alignment page 16
cartridges 13
CD–2 16
communications error
message 20
installing printer
software 20
No Printer Attached
screen 15
paper tray light 20
power light 15
printer cable 13
printer not printing 18
printer software did not
install 18
test page 14
uninstalling printer
software 20
USB Card Reader
drive 21
U
USB cable
connecting 8
USB port, locating 8
22
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries. Photo Jetprinter is a trademark of
Lexmark International, Inc.
© October 2002 Lexmark International, Inc.
740 West New Circle Road
Lexington, Kentucky 40550
www.lexmark.com
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