LEXMARK T650, T650n, T652dn, T654dn Service Manual

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Page 1

Lexmark™ T650, T650n, T652dn,

• Table of contents

• Start diagnostics

Edition: June 9, 2009

& T654dn Printer

4062-XXX

• Safety and notices

• Trademarks

•Index

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

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Edition: June 9, 2009 The following paragraph does not apply to any country where such prov isions are inconsistent with local law:

LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

Comments may be addressed to Lexmark International, Inc., Department D22X/002-1, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.

Lexmark, Lexmark with diamond design, and MarkNet are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

PCL® is a registered trademark of the Hewlett-Packard Company. All other trademarks are the property of the i r resp ective owners.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

4062-XXX

P/N 12G9824

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4062-XXX

Table of contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Notices and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii

Laser notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Lithium warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii-xix

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii

Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Available internal options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Media handling options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Basic model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Fully configured model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Supported paper sizes, types, and weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Paper sizes supported by the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Paper types and weights supported by the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Paper types and weights supported by the output bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Confirm the installation status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Power-on Reset sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Entering Diagnostics mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

User attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Error code table 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-144

Sensor (input) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-144

Sensor (fuser output) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-144

Sensor (narrow media) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-145

Sensor (duplex input) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-145

Sensor (duplex input) service check (external duplex only) . . . . . . . . . . . . . . . . . . . . . . . . . . 2-146

Sensor (duplex exit) service check (external duplex only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-147

Sensor (pass through) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-147

Sensor (envelope feeder empty) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-148

Sensor (input) late jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-148

Sensor (input) lingering jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-151

Sensor (input) early jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-152

Sensor (input) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-154

Sensor (fuser output) late jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-154

Sensor (fuser output) lingering jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-156

Sensor (fuser output) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-157

Sensor (narrow media) late jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-158

Sensor (narrow media) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-159

Sensor (duplex input) late jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-160

Sensor (duplex input) lingering jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-161

Sensor (duplex input) static jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-163

Sensor (pass through) late jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-164

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Sensor (pass through) lingering jam service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-165

Sensor (pass through) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-166

Sensor (stapler pass through) late jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-167

Sensor (stapler pass through) lingering jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . .2-168

Sensor (stapler pass through) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-169

Sensor (output pass through) late jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-169

Sensor (output pass through) lingering jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . .2-170

Sensor (output pass through) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-171

Sensor (mailbox empty) late jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-172

Sensor (mailbox empty) lingering jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-173

Sensor (mailbox empty) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-174

Sensor (toner empty) service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-174

NVRAM mismatch failure (950.00 through 950.29) service check . . . . . . . . . . . . . . . . . . . . . . .2-175

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-176

Image quality trouble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-177

Printer Related Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-177

Image quality symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-177

Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-178

Faint print (Low contrast) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-178

Blank print (no print) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-180

Solid black . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-182

Vertical lines and bands (process direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-183

Horizontal white stripes or bands (side to side direction) . . . . . . . . . . . . . . . . . . . . . . . . . . .2-184

Vertical stripes (process direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-185

Horizontal stripes (side to side direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-187

Partial lack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-189

Spots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-190

After image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-192

Background (fog) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-193

Skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-194

Media damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-195

No fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-197

Network service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-198

Diagnostic aids. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Understanding the printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Accessing service menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Diagnostics mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Entering Diagnostics mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Exiting Diagnostics mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

REGISTRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

PRINT TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

Input source tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

Print quality pages (Prt Quality Pgs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

HARDWARE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

DRAM Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

USB HS Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9

RFID Option Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

DUPLEX TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Quick Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Top Margin (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Sensor Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Motor Test (duplex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Duplex Feed 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Duplex Feed 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

iv Service Manual

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INPUT TRAY TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Feed Tests (input tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Sensor Test (input tray) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

OUTPUT BIN TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Feed Tests (output bins) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Feed To All Bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Sensor Test (standard output bin) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Sensor Test (Output Expander) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Sensor Test (high capacity output stacker) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Sensor Tests (5-bin mailbox) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Deflector Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

StapleSmart FINISHER TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Staple Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Feed Tests (finisher) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

Sensor Test (finisher) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

BASE SENSOR TEST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

PRINTER SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Printed Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Perm Page Count (permanent page count) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

Engine Setting 1 through 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Model Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Configuration ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Edge to Edge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

EP SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

EP Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Fuser Temperature (Fuser Temp) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Fuser Page Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Warm Up Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Print Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Charge Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Gap Adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

Auto Dark Adj . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

REPORTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

EVENT LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Display Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Print Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Clear Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

EXIT DIAGNOSTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Configuration menu (CONFIG MENU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Entering Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Available menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Maintenance page count (Maint Cnt Value) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

Maintenance page counter reset (Reset Cnt) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Print quality pages (Prt Quality Pgs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

SIZE SENSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

PPDS Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

LES Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Energy Conserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Paper Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Env Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Action for Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

Font Sharpening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

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Wiper Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Clear Custom Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Best Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Exit Config Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -30

Printer overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

Basic model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

Printer theory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32

Model T650 with duplex, paper path, rolls, and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32

Models T652 and T654 paper path rolls and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

Functions of main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

Rear media guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

Side guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34

Wear strips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34

Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34

Detection of media size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35

Pick arm assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35

Switch (media size) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36

Sensor (media empty) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36

Sensor (media low) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-37

Multi-purpose feeder (MPF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-37

MPF feed roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-37

MPF pick solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-37

Sensor (MPF media empty) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38

Supported paper sizes, types, and weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38

Paper sizes supported by the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38

Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40

Sensor (input) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40

Aligner assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41

Transfer roll assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41

Polygon printhead assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42

Oscillating printhead assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44

Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45

Fuser components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45

Heat roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46

Pressure roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46

Heater lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46

Thermal cutoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46

Thermistor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -46

Sensor (fuser output) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46

Sensor (narrow media) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46

Fuser unit assembly (type 1 and type 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-47

Type 1 fuser unit assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-47

Type 2 fuser unit assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48

Sensor (standard bin full) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48

Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48

Main drive motor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48

Redrive motor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48

Electrical components and controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 -49

Switch (printer front door interlock) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-49

Main cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50

Print cartridge cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50

Duplex cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50

LVPS card assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50

HVPS card assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-50

System card assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-51

Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-51

. .3-47

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Printhead control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Rotation of printhead motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Determination of printhead ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Printhead reference value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Fuser control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Fuser control method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Fuser lamp on/off control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51

Fuser warm-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52

Xerographic and print cartridge components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52

Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53

Exposure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53

Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56

Auto density sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57

High Capacity Input Tray (HCIT) tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58

250-sheet/550-sheet tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59

Media size sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-59

Media level sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60

Pick arm assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-60

Switch (media size) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62

Sensor (media empty) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62

Sensor (media low) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62

Sensor (pass-thru) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62

Media transport path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64

Model T650 paper path, rolls, and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64

Models T652 and T654 paper path, rolls, and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65

Functions of main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65

Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65

Rear media guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65

Side guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65

Wear strips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-65

Media tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66

Detection of media size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66

Pick arm assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66

Switch (media size) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67

Sensor (media empty) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67

Sensor (media low) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-67

Duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68

Layout of media transport path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68

Model T650 duplex paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-68

Models T652 and T654 duplex paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-69

Functions of main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-69

Sensor (duplex input) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-69

Duplex drive motor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-70

Understanding jam numbers and loca tio ns

200 and 201 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-71

202 and 203 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-72

230 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-73

Rear paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-73

Front paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-74

231-239 paper jams (optional external duplex unit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-75

Rear paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-75

Front paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-75

241—245 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-76

250 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-77

260 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-78

271—279 paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-78

280 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-79

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-71

Table of contents vii

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281 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-80

282 paper jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-80

283 staple jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-81

Security Reset Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-83

Security Reset Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-83

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Repair information 4-1

Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Polygon and Oscillating printhead mechanical registration adjustment . . . . . . . . . . . . . . . . . . .4-2

Oscillating printhead assembly electronic adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Alignment assembly adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

Fuser solenoid adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

Gap adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

Charge roll assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

Duplex assembly removal (T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Duplex cooling fan removal (T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9

Duplex drive motor assembly removal (T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Duplex input sensor assembly removal (T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Duplex guide assembly, front removal (T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12

Media turn guide removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

Fuser access door assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14

Main cooling fan removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15

Fuser drive release linkage removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16

Fuser unit assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16

Fuser wiper cover assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17

HVPS card assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18

Inner deflector removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18

LCD screen bezel removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19

Laser cover removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-20

Side cover, left removal (T650) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21

Side cover, left removal (T652 and T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22

Option drive shaft removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-23

Main drive motor assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-24

Alignment assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-25

Output cover assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-28

Media out actuator removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-28

Media support removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-29

Tray roller catch assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-29

MPF cam gear removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30

MPF lift plate assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-30

MPF media out actuator removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31

MPF pick roll assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31

MPF pick solenoid assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32

MPF tray door assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-34

Operator panel latch assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-36

Operator panel door assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-37

Operator panel hinge assembly, left removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . .4-38

Operator panel hinge assembly, right removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . .4-40

Pick arm assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-42

Pick roll assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-44

Print cartridge cooling fan removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 -44

Print cartridge clamp assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-45

Print cartridge ID connector assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . .4-46

Printhead assembly removal (T650) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-47

Printhead assembly removal (T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-48

Connection access cover, rear removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-50

Connection bezel assembly, rear removal (T650) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-50

viii Service Manual

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4062-XXX

Connection bezel assembly, rear removal (T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51

Door assembly, rear removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-52

Duplex guide assembly, rear removal (T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-52

Cover assembly, rear lower removal (T650) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54

Cover assembly, rear lower (T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-54

Redrive motor assembly removal (T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55

Side cover, right removal (T650) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-57

Side cover, right removal (T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58

Sensor (duplex input) removal (T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58

Sensor (media level) removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -59

Sensor (media out) removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-59

Sensor (toner empty) removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60

Sensor (input) removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60

Sensor shield assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61

Standard bin actuator assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61

Sensor (standard bin exit) removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-62

Sensor (toner density) removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-62

Switch (media size) assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-62

LVPS card assembly removal (T650) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-64

LVPS card assembly removal (T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-66

Access door removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-68

System card assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-69

Transfer roll assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-71

Transfer roll bracket assembly, left removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . 4-72

Transfer roll bracket assembly, right removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . 4-73

Transfer deflector removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-73

Redrive assembly removal (T650, T652, T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-74

Option removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-75

High capacity input tray (HCIT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-75

High capacity input tray (HCIT) media tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-76

High capacity input tray (HCIT) tray cover, front removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-77

High capacity input tray (HCIT) cover , re ar removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-79

High capacity input tray (HCIT) cover, right removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-81

High capacity input tray (HCIT) cover, left removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-83

High capacity input tray (HCIT) anti-tip latch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . 4-84

High capacity input tray (HCIT) drawer slide assembly removal . . . . . . . . . . . . . . . . . . . . . . . . 4-85

High capacity input tray (HCIT) tray lift drive motor assembly removal . . . . . . . . . . . . . . . . . . 4-86

High capacity input tray (HCIT) controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . 4-87

High capacity input tray (HCIT) media size actuator assembly removal . . . . . . . . . . . . . . . . . . 4-88

Sensor (HCIT tray raised HP) with cable assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-90

Sensor (HCIT pass through) with cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-92

High capacity input tray (HCIT) pick arm bracket assembly removal . . . . . . . . . . . . . . . . . . . . 4-93

High capacity input tray (HCIT) tray closed latch with spring removal . . . . . . . . . . . . . . . . . . . 4-95

250-sheet option tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-96

250-sheet media tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-97

250-sheet pick arm bracket assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-97

250-sheet media out actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-99

Anti-tip latch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-99

250-sheet frame assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-100

Sensor (pass through) with cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-101

250-sheet controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-101

Media size actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-102

Media tray catch spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-104

Tray roller catch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-104

550-sheet option tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-105

550-sheet media tray assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

550-sheet pick arm bracket assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-107

550-sheet bellcrank recoil spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-108

Media out actuator removal (models T652 and T654) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-108

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Anti-tip latch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-109

550-sheet frame assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-109

Upper interface cable assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-112

Lower interface cable assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-112

Sensor (pass through) with cable removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-113

550-sheet controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-113

Media size actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-115

550-sheet option drive shaft with spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-116

Media tray catch spring removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-117

Media tray roller catch assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-117

SFP stapler assembly rear door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-118

SFP stapler assembly right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-118

SFP stapler assembly left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-119

SFP stapler assembly top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-120

SFP stapler assembly handle cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-121

SFP stapler assembly LED sensor cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-122

SFP stapler assembly sensor (finisher bin media present) removal . . . . . . . . . . . . . . . . . . . . .4-123

SFP stapler assembly standard output bin LED and LED clear lens removal . . . . . . . . . . . . .4-124

SFP stapler assembly tamper drive belt removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-125

SFP stapler assembly tamper drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-126

SFP stapler assembly media stack flap and media stack flap actuator removal . . . . . . . . . . .4-127

SFP stapler assembly stapler unit assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-128

Stapler/stacker controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-129

SFP stapler assembly paddle drive motor assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-130

SFP stapler assembly sensor (media stack) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-131

SFP stapler assembly sensor (paddle HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-132

SFP stapler assembly sensor (stapler access door interlock) removal . . . . . . . . . . . . . . . . . .4-1 33

SFP stapler assembly sensor (tamper HP left and right) removal . . . . . . . . . . . . . . . . . . . . . . .4-134

SFP stapler assembly sensor (bin full send) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-135

SFP stapler assembly sensor (bin full receive) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-136

SFP stapler assembly sensor (media in stapler) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-136

SFP stapler assembly sensor (deflector HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-137

High capacity stacker rear door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-138

High capacity stacker right cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-139

High capacity stacker left cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-140

High capacity stacker media output bin assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-141

High capacity stacker controller card cover panel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-142

High capacity stacker switch (media bin HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-143

High capacity stacker sensor (media bin full) assembly removal . . . . . . . . . . . . . . . . . . . . . . .4-144

High capacity stacker sensor (media bin full) bracket assembly removal . . . . . . . . . . . . . . . .4-144

High capacity stacker controller card assembly (upper and lower) removal . . . . . . . . . . . . . .4-145

High capacity stacker right frame removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-146

High capacity stacker left frame removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-147

High capacity stacker upper deflector gate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-147

High capacity stacker sensor (pass through) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-149

High capacity stacker left mounting bracket removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-150

High capacity stacker sensor (deflector gate HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-151

5-bin mailbox rear door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-152

5-bin mailbox left outer cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-153

5-bin mailbox left inner cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-153

5-bin mailbox right outer cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-154

5-bin mailbox right inner cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-155

5-bin mailbox top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-156

5-bin mailbox media bin full actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-157

5-bin mailbox sensor (pass through) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-158

5-bin mailbox sensor (media bin empty) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-159

5-bin mailbox controller card assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-160

5-bin mailbox static brush mylar assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-161

5-bin mailbox media bin fifth deflector removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-162

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5-bin mailbox media bin first through fourth deflector removal . . . . . . . . . . . . . . . . . . . . . . . . 4-163

5-bin mailbox media bin extension assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-164

5-bin mailbox deflector gate solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-164

5-bin mailbox transport solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-166

5-bin mailbox sensor (deflector gate HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-167

Output expander rear door assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-170

Output expander left outer cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-170

Output expander left inner cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-171

Output expander right outer cover remova l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-171

Output expander right inner cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-172

Output expander media bin latch (left and right) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-172

Output expander media output bin assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-173

Output expander media bin full actuator removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-173

Output expander sensors (media bin full) assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . 4-174

Output expander sensor (media bin full) bracket assembly removal . . . . . . . . . . . . . . . . . . . . 4-175

Output expander controller card cover panel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-175

Output expander controller card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-177

Output expander sensor (pass through) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-178

Output expander deflector gate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-179

Output expander sensor (deflector gate HP) removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-180

Installing / Removing the RFID UHF option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-181

Connector locations and connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Preventive maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Individual maintenance part expected life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Scheduled maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Maintenance kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Assembly 2: Operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Assembly 3: Drive motor assemblies and duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Assembly 4: Media path and ducts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Assembly 5: Printhead, charge, and transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Assembly 6: Pick arm assembly, trays, and MPF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Assembly 7: LVPS, fuser and electrical cables 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Assembly 8: HVPS, system card, and electrical cables 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16

Assembly 9: 250 Sheet option tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Assembly 10: 550 Sheet option tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20

Assembly 11: HCIT Sheet option tray assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22

Assembly 12: SFP stapler assembly #1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24

Assembly 13: SFP stapler assembly #2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26

Assembly 14: SFP stapler assembly #3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28

Assembly 15: SFP stapler assembly #4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30

Assembly 16: 5-bin mailbox #1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32

Assembly 17: 5-bin mailbox #2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34

Assembly 18: High capacity stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36

Assembly 19: Output expander. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38

Assembly 20: Envelope feeder and external duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-40

Assembly 21: RFID UHF Option assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42

Assembly 22: Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-43

Assembly 23: Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-45

Assembly 24: Universal trays and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-46

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Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1

Part number index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-5

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Notices and safety information

The following laser notice labels may be affixed to this printer.

Laser notice

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Cla ss I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.

Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.

Laser

Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS (Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International Electrotechnical Commission) 60825-1 gemäß amtlicher Bestätigung erfüllt.

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Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung, die Klasse I übersteigen würde, Menschen keinesfalls erreicht.

Avis relatif à l’utilisation de laser

Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 60825-1 relatives aux produits laser de Classe I.

Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est équipée d’un laser de Classe IIIb (3b) (arséniure de gallium d’une puissance nominale de 5 milliwatts) émettant sur des longueurs d’onde comprises entre 770 et 795 nanomètres. L’imprimante et son système laser sont conçus pour impossible, dans des conditions normales d’utilisation, d’entretien par l’utilisateur ou de révision, l’exposition à des rayonnements laser supérieurs à des rayonnements de Classe I .

Avvertenze sui prodotti laser

Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825-1.

I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di classe IIIb (3b) all’arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d’onda compresa tra 77 0 e 795 nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non ricevano radiazioni laser superiori al livello della classe 1.

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Avisos sobre el láser

Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de Clase I (1).

Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse afectada por ningún tipo de radiación láser superior al nivel de la Clase I durante su uso normal, el mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.

Declaração sobre Laser

A impressora está certificada nos E.U.A. em conformidade com os requisitos da regulamentação DHHS 21 CFR Subcapítulo J para a Classe I (1) de produtos laser. Em outros locais, está certificada como um produto laser da Classe I, em conformidade com os requisitos da norma IEC 60825-1.

Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 5 milliwatts ,operando numa faixa de comprimento de onda entre 770 e 795 nanómetros. O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.

Laserinformatie

De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1.

Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795 nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1.

Lasermeddelelse

Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1. Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der

nominelt er en 5 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 770-795 nanometer. Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.

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Laserilmoitus

Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mukaiseksi luokan I (1) lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.

Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 5 mW:n galliumarsenidilaser ja toimii 770 - 795 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.

Huomautus laserlaitteesta

Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I laserlaitteiden IEC 60825-1 -määrityksen mukainen.

Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luok an IIIb (3b) 5 milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä. Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.

VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle. Älä katso säteeseen.

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VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.

Laser-notis

Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1.

Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770-795 nanometer. Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan föreskriven serviceåtgärd.

Laser-melding

Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.

Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 770-795 nanometer. Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.

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Avís sobre el Làser

Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe I que compleix els requisits d’IEC 60825-1.

Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb (3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona de 770-795 nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment d’usuari ni durant els serveis que satisfacin les condicions prescrites.

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Lithium warning

CAUTION

This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery manufacturer’s instructions and local regulations.

Safety information

• The safety of this product is based on testing and approvals of the original design and specific

components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.

• The maintenance information for this product has been prepared for use by a professional service person

and is not intended to be used by others.

• There may be an increased risk of electric shock and personal injury during disassembly and servicing of

this product. Professional service personnel should understand this and take necessary precautions.

• CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the

product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

4062-XXX

Consignes de sécurité

• La sécurité de ce produit repose sur des tests et des

agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.

• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de

maintenance qualifié.

• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel

d'entretien qualifié devra prendre toutes les précautions nécessaires.

• ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du

produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve de vigilance si l'exécution de la tâche exige que le produit reste sous tension.

Norme di sicurezza

• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti

specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.

• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di

assistenza autorizzato.

• Durante lo smontaggio e la manutenzione di questo prodotto,

il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.

• A TTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto.

Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l'intervento.

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Sicherheitshinweise

• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und

bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen.

• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen

Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines

elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen.

• ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in die se m

Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten an den Strom angeschlossen sein muß.

Pautas de Seguridad

• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes

específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.

• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal

cualificado de mantenimiento.

• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de

la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.

• PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está

trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para trabajar con él, debe conectarlo.

Informações de Segurança

• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes

específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas.

• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não

devem ser utilizadas por outras pessoas.

• Risco de choques eléctricos e feriment os graves durante a desmontagem e manutenção deste produto.

Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.

• CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial tensão

perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para realizar a tarefa necessária.

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Informació de Seguretat

• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components

específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades.

• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està

destinada a ningú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei

d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.

• PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual esteu

treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per treballar amb l'equip, l'heu de connectar.

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Safety information xxi

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CAUTION

A caution identifies something that might cause a servicer harm.

CAUTION

This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you be gin, or use caution if the product must receive power in order to perform the task.

CAUTION

This type of caution indicates a hot surface.

CAUTION

This type of caution indicates a tipping hazard.

Preface

This manual contains maintenance procedures for service personnel. It is divided into the following chapters:

1. General information contains a general description of the printer and the maintenance approach used to

repair it. Special tools and test equipment, as well as general environmental and safety instructions, are discussed.

2. Diagnosti c in format ion contains an error indicator table, symptom tables, and service checks used to

isolate failing field replaceable units (FRUs).

3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.

4. Repair information provides instructions for making printer adjustments and removing and installing

FRUs.

5. Connector locations uses illustrations to identify the connector locations and test points on the printer.

6. Preventive maintenance contains the lubrication specifications and recommendations to prevent

problems.

7. Parts catalog contains illustrations and part numbers for individual FRUs.

Appendix A contains service tips and information. Appendix B contains representative print samples.

Conventions

Note: A note provides additional information. Warning: A warning identifies something that might damage the product hardware or software.

There are several types of caution statements:

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1. General information

The Lexmark™ laser printers are letter-quality page printers designed to attach to personal computers and to most computer networks.

The Lexmark laser printers are available in the following models:

Machine type Model Configuration

4062-01A T650n Network 4062-21A T652n Network 4062-23A T652dn Network 4062-41A T654n Network 4062-43A T654dn Network

Maintenance approach

The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to determine the printer problem and repair the failure. After you complete the repair, perform tests as needed to verify the repair. See “Start” on page 2-1.

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General information 1-1

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Options

Available internal options

• Memory cards — Printer memory — Flash memory — Fonts

• Firmware cards — Bar Code and Forms — IPDS and SCS/TNe — PrintCryption — PRESCRIBE

• Printer hard disk

• Lexmark™ Internal Solutions Ports (ISP) — RS-232-C serial interface ISP — Parallel 1284-B interface ISP — MarkNet — MarkNet N8130 10/100 Thick Fiber ISP — MarkNet N8120 10/100/1000 Thick Ethernet ISP

• MarkNet N8110 v.34 Fax Card

N8150 802.11 b/g/n Wireless ISP

The following options are available. Some options are not available in every country. Contact your point of purchase for options available in your country.

Media handling options

— 250- and 550-sheet paper trays of A4, letter, A5, B5, Executive, folio, statement, and legal size — 250-sheet universally adjustable tray — 250- and 550-sheet paper drawers — 2000-sheet high-capacity feeder — Envelope feeder — Duplex option–250-sheet (external) — Duplex option–550-sheet (internal on duplex versions of T652 and T654) — Output expander — High-capacity output stacker — StapleSmart™ Finisher — 5-bin Mailbox — Vertical Kiosk Presenter — Horizontal Kiosk Presenter — RFID UHF (only for T654)

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Printer configurations

Basic model

The following illustration shows the basic printer model.

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Feature Paper Capacity

1 Standard exit bin 250- or 550-sheet 2 Printer control panel NA 3 Multipurpose feeder 100 sheets 4 Standard tray (Tray 1) 250- or 550-sheets

Based on 75 g/m2 (20 lb.) paper.

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3 4 5

Fully configured model

The following illustration shows the fully configured printer model.

CAUTION: –TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a 2000-sheet tray, a duplex unit, and an input option, or more than one input option.

For more information, see www.lexmark.com/publications/furniture_safety.

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Feature/Option Paper Capacity

1 5-bin mailbox

2 Output expander

550 sheets

500 sheets

3 Envelope feeder 85 envelopes 4 Standard tray (Tray 1) 250 or 550-sheets 5 Duplex unit

Not applicable 6 Optional tray (Tray 2) 250- or 550-sheets 7 Optional tray (Tray 3) 250- or 550-sheets 8 Optional 2000-sheet tray (Tray 4) 2000 sheets 9 Caster base Not applicable

Based on 75 g/m2 (20 lb.) paper.

Up to two 5-bin mailbox units are supported.

The printer supports up to three output expander units, or one output expander combined with one 5-

bin mailbox, one high capacity output expander (not depicted), or one stapler unit (not depicted).

Optional external duplex unit for the T650 model. All other models are available with or without

internal duplex unit.

CAUTION: Floor-mounted configurations require furniture for stability. Y ou must use either a printer stand or printer base if you are using a 2000-sheet drawer. Certain other configurations also must have a printer stand or printer base. More information is available at our Lexmark Web site at www.lexmark.com/ multifunction printers.

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Supported paper sizes, types, and weights

The following tables provide information on standard and optional paper sources and the types of paper they support.

Note: For an unlisted paper size, select the closest larger listed size.

Paper sizes supported by the printer

Paper size Dimensions

A4 210 x 297 mm

(8.3 x 11.7 in.)

A5 148 x 210 mm

(5.8 x8.3in.)

1,2

105 x 148 mm (4.1 x 5.8 in.)

J15 B5 182 x 257 mm

(7.2 x 10.1 in.)

Letter 216 x 279 mm

(8.5 x 11 in.)

Legal 216 x 356 mm

(8.5 x14 in.)

Executive 184 x 267 mm

(7.3 x 10.5 in.)

Oficio

216 x340 mm (8.5 x 13.4 in>)

Folio

216 x 330 mm (8.5 x 13 in.)

Statement

140 x 216 mm (5.5 x8.5 in.)

Universal

3,4

138 x 210 mm (5.5 x8.3 in.) up to 216 x 356 mm (8.5 x 14 in.)

70 x 127 mm (2.8 x 5 in.) up to 216 x 356 mm (8.5 x 14 in.)

148 x 182 mm (5.8 x 7.7 in.) up to 216 x 356 mm (8.5 x 14 in.)

7 3/4 Envelopes (Monarch)

98 x 191 mm (3.9 x 7.5 in.)

9 Envelope 98 x 225 mm

(3.9 x 8.9 in.)

10 Envelope 105 x 241 mm

(4.1 x 9.5 in.)

DL Envelope 110 x 220 mm

(4.3 x 8.7 in)

250-or 550-sheet trays (standard or optional

xxxx

xxx

xxxx

xxx

Optional 2000-sheet tray

Multipurpose feeder

Duplex unit

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Paper size Dimensions

Other Envelope 98 x 162 mm

250-or 550-sheet trays (standard or optional

Optional 2000-sheet tray

Multipurpose feeder

Duplex unit

(3.9 x 6.4 in.) to 176 x 250 mm (6.9 x 9.8 in.)

This size appears in the Paper Size menu only when the paper source does not support size sensing or

when size sensing is turned off.

Only the standard exit bin supports this size.

This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the

software application.

To support duplexing, the Universal width must be between 148 mm (5.8 in) and 216 mm (8.5 in);

Universal length must be between 182 mm (7.2 in) and 356 mm (14 in).

Paper types and weights supported by the printer

250-or 550-sheet

Paper type

trays (standard or optional

Paper

xxxx

•Plain

•Bond

• Colored

•Custom

• Letterhead

•Light

• Heavy

•Preprinted

• Rough/Cotton

• Recycled Card stock xxxx Envelopes x Labels

xxxx

Transparencies xxxx

Printing labels requires a special label fuser cleaner which prevents duplexing. The label fuser cleaner is

included with the special cartridge required for label applications.

Optional 2000sheet tray

Multipurpose feeder

Duplex unit

Paper types and weights supported by the output bins

Use this table to determine the possible output destinations of print jobs which use supported paper types and weights. The paper capacity of each output bin is listed in parentheses. Paper capacity estimations are calculated based on 75 g/m

(20 lb) paper.

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The finisher supports 60-176 g/m2 (16-47 lb) paper weights.

Output

Paper type

Standard exit bin (350 or 550 sheets)

Expander (550 sheets) or High Capacity Output stacker (1850 sheets)

Optional hardware

5-Bin Mailbox (500 sheets)

StapleSmart II Finisher (500 sheets)

Paper

•Plain

•Bond

• Colored

•Custom

• Letterhead

•Light

• Heavy

•Preprinted

• Rough/Cotton

• Recycled Card stock xx Envelopes

Labels Transparencies xx

Supports 60-90 g/m2 (16-24 lb) paper weights.

Maximum of 50 sheets of 75 g/m2 (20 lb) paper per stapled packet. Results may vary with heavier

paper.

Tools required

Flat-blade screwdrivers, various sizes #1 Phillips screwdriver, magnetic #2 Phillips screwdriver, magnetic #2 Phillips screwdriver, magnetic short-blade 7/32 inch (5.5 mm) open-end wrench

7.0 mm nut driver Needle nose pliers Diagonal side cutters Spring hook Analog or digital multimeter Flash light (optional)

xxxx

1-8 Service Manual

Page 31

Acronyms

4062-XXX

BLDC Brushless DC motor CRU Customer Replaceable Unit CSU Customer setup DIMM Dual Inline Memory Module DRAM Dynamic Random Access Memory DVM Digital multimeter EDO Enhanced Data Out EEPROM Electrically Erasable Programable Read-Only Memory EP Electrophotographic process EPROM Erasable Programmable Read-Only Memory ESD Electrostatic Discharge FRU Field Replaceable Unit GB Gigabyte HCIT High-capacity Input Tray HVPS High Voltage Power Supply ITC Internal Tray Card LASER Light Amplification by Stimulated Emission of Radiation LCD Liquid Crystal Display LED Light-Emitting Diode LVPS Low Voltage Power Supply MPF Multipurpose feeder MROM Masked Read Only Memory MS Microswitch NVRAM Nonvolatile Random Access Memory OEM Original Equipment Manufacturer OPT Optical Sensor PC Photoconductor pel Picture element POR Power-On Reset POST Power-On Self Test PP Parts Packet PWM Pulse Width Modulation RFID Radio Frequency Identification RIP Raster Imaging Processor ROM Read Only Memory SDRAM Synchronous Dynamic Random Access Memory SIMM Single Inline Memory Module SRAM Static Random Access Memory UAT Universally Adjustable Tray) UPR Used Parts Return V ac Volts alternating current V dc Volts direct current VOM Volt Ohmmeter

General information 1-9

Page 32

4062-XXX

1-10 Service Manual

Page 33

2. Diagnostic information

CAUTION:

Unplug the power cord from the electrical outlet before you connect or disconnect any cable electronic board or assembly.

CAUTION:

If the printer is kept on, never touch the conductive parts if not specifically required. The power switch and inlet of the low voltage power supply card (LVPS card) assembly is live even while the power supply is cut off. Never touch the live parts.

CAUTION:

Be careful to avoid burns by safely handling hot parts.

CAUTION

The printer weight is greater than 18kg (40 lbs) and requires two or more trained personnel to lift it safely. Use the hand holds on the side of the printer. Make sure your fingers are not under the printer when you lift or set the printer down.

Start

4062

WARNING: When operating the driving units using the diagnostics or other tools, be sure to keep them covered

unless otherwise specified. WARNING: When operating the driving units using the diagnostics or other tools, never touch the driving units.

When operating the driving units using diagnostics or other tools, be sure to follow the procedures in this manual.

WARNING: Servicers should wear a wrist band or the like to remove static electricity from their body , grounding their body while working. Go to “Handling ESD-sensitive parts” on page 4-1.

Note: There may be printer error messages that are not contained in this service manual. Call your next level support for assistance.

Diagnostic information 2-1

Page 34

4062

Confirm the installation status

Be sure to check the following items before starting the troubleshooting procedures.

• With the power cord unplugged from the wall outlet, check that the cord is free from breakage, short-circuit,

disconnected wire, or incorrect connection in the power cord.

• The printer is properly grounded. Check the power cord ground terminal.

• The printer is not installed at a place subjected to extreme temperature, extreme humidity or rapid changes

in temperature.

• The printer is not installed close to water service, humidifier, heat generating unit, fire, in a very dusty

place, or a place exposed to air flow from the air conditioning system.

• The printer is not installed in a place where volatile gas or inflammable gas is generated.

• The printer is not installed in direct sun.

• The printer is installed on a level and stable surface.

• Media meets specifications and is installed properly.

• Customer maintenance parts have been replaced at the specified intervals.

• Check all attached options for proper attachment and electrical connection.

• Refer to the User’s Guide for proper installation.

Power-on Reset sequence

The following is an example of the events that occur during the POR sequence:

1. Turn the machine on.

2. The Lexmark splash screen appears with a progress bar in the center until the code is loaded.

3. The fuser cooling fan turns on.

4. The fuser unit assembly lamps turn on.

5. The system card assembly cooling fan turns on.

6. Operator panel LED becomes solid.

7. The transport motor turns on.

Entering Diagnostics mode

1. Turn the printer off.

1. Press and hold and .

2. Turn the printer on.

3. Release the buttons after 10 seconds.

2-2 Service Manual

Page 35

User attendance messages

Error

code or

message

Error contents Description/Action Possible repair actions

4062

System Timeout

30.XX Invalid Refill Change

31.XX Defective Cartridge Error code 31 displays when

32.XX Cartridge part number

System Timeout The system detects a firmware

component that is no longer responding.

Message is cleared when a

Cartridge

X unsupported by device

new print cartridge is installed.

the top front cover is closed and a defective print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is defective.

Error 32 displays when the top cover is closed and an unsupported print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is supported.

Turn the power off; wait a few seconds, and then turn the power back on.

Install the proper print cartridge.

1. Install the proper print cartridge.

2. Ensure the print cartridge ID connector assembly is properly connected.

3. Replace the print cartridge ID connector assembly if problem remains. Go to “Print

cartridge ID connector assembly removal (T650, T652, T654)” on page 4-46.

Install the proper print cartridge.

34 Short Paper The printer determines the

paper length is too short to print the formatted data. This occurs when the printer does not know the actual paper size loaded in the tray. For auto-size sensing trays, this error occurs if the paper stop is in the incorrect position. Make sure the Paper Size setting is correct for the size paper that is being used.

1. Ensure the media tray guides are properly set for the media being used.

2. Ensure the Switch media size is properly connected.

3. Replace the switch media size if problem remains.

Go to “Switch (media size)

assembly removal (T650, T652, T654)” on page 4-62.

4. Replace the media tray assembly if problem remains.

Diagnostic information 2-3

Page 36

4062

Error

code or

message

Error contents Description/Action Possible repair actions

35 Res Save Off

Deficient Memory

This IR is displayed when the printer lacks sufficient memory to enable Resource Save. This message usually indicates the user has allocated too much memory for one or more of the printer's link buffers; however, modification of other printer settings which affect the amount of available memory may also create this condition. If the user desires to enable Resource Save after this message has been posted, it is recommended the user either install additional memory or set each link buffer back to the Auto value.

Once all link buffers are returned to Auto, the user should exit the menus to activate the link buffer changes. Once the printer returns to the Ready state, the user may then enable Resource Save and then finally go back and modify the link buffers again. The user should note the reduction of available memory to the link buffers when Resource Save has been enabled as opposed to the memory available when Resource Save is disabled.

This message displays when the printer lacks sufficient memory to enable Resource Save. This message usually indicates the user has allocated too much memory for one or more of the printer link buffers; however , modification of other printer settings which affect the amount of available memory may also create this condition. If restoration of Resource Save is required after this message is received, the customer should install additional memory or set each link buffer to Auto. Once all link buffers are returned to Auto, you should exit the menu to activate the link buffer changes. Once the printer returns to the Ready state, you can enable Resource Save and go back and modify the link buffers again. Note the reduction of available memory to the link buffers when Resource Save has been enabled, and compare it to the memory available when Resource Save is disabled.

• Press to disable Resource Save and

continue printing. To enable Resource Save

after you get this message:

- Make sure the link buffers are set to Auto, then exit the menus to activate the link buffer changes.

- When Ready is displayed, enable Resource Save.

• Install additional memory.

2-4 Service Manual

Page 37

Error

code or

message

4062

Error contents Description/Action Possible repair actions

37 Insufficient Collation

Area

37 Insufficient Memory This message displays when

This message displays when the printer memory is insufficient to perform the Flash Memory Defragment operation.

Note: This message is posted prior to the actual start of the defragment operation. The printer code determines if enough printer memory is available to complete the defragment operation. The user should not be concerned with losing resources stored in the flash option.

the printer memory used to restore the Print and Hold jobs from the disk and found that some or all of the jobs could not be restored. The printer ran out of memory while attempting to restore the jobs.

The following actions may be taken:

• Press to clear the message. To perform the

defragment operation:

- Delete fonts, macros, and other data in RAM.

- Install additional printer memory.

• Press until Busy/ Waiting appears. The following actions are available:

- Cancel Job

- Reset Printer

- Reset Active Bin

The following actions may be taken:

• Press to clear the message. Some of the Print

and Hold jobs on the disk will not be restored. They remain on the disk, but cannot be accessed.

• Press until Busy/ Waiting appears. The following functions may be available:

- Cancel Job

- Reset Printer

Reset Active Bin

Diagnostic information 2-5

Page 38

4062

Error

code or

message

Error contents Description/Action Possible repair actions

38 Memory Full This message displays when

the printer is processing an incoming job and there is insufficient memory available to continue processing the job.

39 Complex Page This message displays when

the page is too complex to print. The following actions may be taken:

The following actions may be taken:

• Press to clear the message. Perform the

defragment operation:

- Perform the defragment operation

- Delete fonts, macros, and other data in RAM

- Install additional memory

• Press to display Busy/ Waiting. The following functions may be available:

- Cancel Job

- Reset Printer

Reset Active Bin The following actions may be

taken:

• Press to clear the message and continue the

job. Some data loss may occur. Simplify the print job and reprint, if necessary.

42.XY Cartridge Region Mismatch

This IR is displayed when the printer detects that the installed cartridge has a region that differs from the below options. To clear this IR, the printer cartridge must be replaced with one that has a proper region.

X and Y can have the following values: 0 : Worldwide region or

Undefined region 1 : America 2 : EMEA 3 : Asia 4 : Latin America 9 : Invalid region

• Press until Busy/ Waiting appears. The following selections are possible:

- Cancel Job

- Reset Printer

Reset Active Bin Install a new toner cartridge

that matches the correct regional specification.

2-6 Service Manual

Page 39

Error

code or

message

4062

Error contents Description/Action Possible repair actions

44.01 RFID Error Bad tag error: a tag has failed to program, or the “Retry Count” has been exceeded.

Note: This error is not a data parsing error, but indicates bad RFID media. It is posted only if the “Stop on Error” menu setting is set to “ON”.

44.11 RFID Error Generic parse error 1.These error codes most

44.12 RFID Error Subcommand appears truncated

44.13 RFID Error Subcommand appears longer than expected

44.14 RFID Error Subcommand field value was invalid

44.15 RFID Error Invalid subcommand format (invalid magic byte)

44.16 RFID Error Subcommand format valid but not supported

44.17 RFID Error Illegal chars in subcommand for specified format

1.Retest using new RFID media.

2.Check the RFID firmware card, RFID interface card, RFID cable, and RFID option for correct installation. Go to

“Installing / Removing the RFID UHF option” on page 4-181.

3.Replace the RFID UHF option.

likely indicate a problem with the customer’s datastream, and not the RFID Option itself. Ensure there is nothing wrong with the customer’s datastream.

2.Check the RFID firmware card, RFID interface card, RFID cable, and RFID option for correct installation. Go to

“Installing / Removing the RFID UHF option” on page 4-181.

3.Replace the RFID UHF option.

44.18 RFID Error Invalid op code

44.19 RFID Error Valid but unsupported op code

44.20 RFID Error Invalid protocol

44.21 RFID Error Valid but unsupported protocol

44.22 RFID Error Unsupported option supplied for operation

44.23 RFID Error Invalid ID length

44.24 RFID Error Invalid ID bit pattern

44.25 RFID Error Too many tags on page (too many means more than one)

Diagnostic information 2-7

Page 40

4062

Error

code or

message

Error contents Description/Action Possible repair actions

44.26 RFID Error Based on tag location parameters: tag is not compatible with printer

44.27 RFID Error Unsupported SA Code

44.28 RFID Error Invalid Power setting

44.29 RFID Error Unsupported Feature

44.31 RFID Error Generic run-time reader error

44.32 RFID Error Reader response timeout

44.33 RFID Error Garbled or short response from reader

44.34 RFID Error Read/Verify operation failed (tag data from reader != expected value)

1.These error codes most likely indicate a problem with the customer’s datastream, and not the RFID Option itself. Ensure there is nothing wrong with the customer’s datastream.

2.Check the RFID firmware card, RFID interface card, RFID cable, and RFID option for correct installation. Go to

“Installing / Removing the RFID UHF option” on page 4-181.

3.Replace the RFID UHF option.

1.Retest using new RFID media

2.Check the RFID firmware card, RFID interface card, RFID cable, and RFID option for correct installation. Go to

“Installing / Removing the RFID UHF option” on page 4-181.

3.Replace the RFID UHF option.

44.35 RFID Error Invalid RFID region 1. Check the RFID firmware

2-8 Service Manual

card, RFID interface card, RFID cable, and RFID option for correct installation. Go to

“Installing / Removing the RFID UHF option” on page 4-181.

2.Replace the RFID UHF option.

Page 41

4062

Error

code or

message

44.36 RFID Error Invalid X/Y Position 1. This error code most likely

Error contents Description/Action Possible repair actions

indicates a problem with the customer’s datastream, and not the RFID Option itself. Ensure there is nothing wrong with the customer’s datastream.

2.Check the RFID firmware card, RFID interface card, RFID cable, and RFID option for correct installation. Go to

“Installing / Removing the RFID UHF option” on page 4-181.

3.Replace the RFID UHF option.

50 PPDS Font Error This message displays when

the PPDS interpreter has encountered a font error.

Note: This error may only occur when the printer is formatting PPDS print data.

51 Defective Flash This message displays when

the printer detects a defective flash. This error may occur at power on, or during flash format and write operations.

52 Flash Full This message displays when

the printer detects an unformatted flash at power on.

The following actions may be taken:

• Press to clear the message and continue

processing the job.

• Press until Busy/ Waiting appears. The following are available:

- Cancel Job

- Reset Printer

- Reset Active Bin

Press to clear the message. The flash is marked

as bad and normal operation continues. Flash operations are not allowed until the problem is resolved.

Press to clear the message. The flash is marked

as bad and normal operation continues. Flash operations are not allowed until the flash is formatted.

Diagnostic information 2-9

Page 42

4062

Error

code or

message

Error contents Description/Action Possible repair actions

54 Serial Option [x] Error This IR is displayed when a

serial error (framing, parity or overrun) has been detected on the specified optional serial port. This usually indicates that the serial port has not been set up correctly.

Once a host interface error has been displayed for the first time, reporting of further host interface errors for the associated port is suppressed until the interface parameters are changed for the associated, or the machine is powered off.

54 Std Network Software

Error

This error displays when a network port is detected, but the printer cannot establish communications with it.

Go to network service check. See “Network service check”

on page 2-198.

The following actions may be taken:

•Press

• Program new firmware for

Reset the printer.

to clear the

message and continue printing.

The job may not print correctly.

the network interface.

54 Network [x] Software

Error

55 Unsupported Option

in Slot [x]

This error displays when a network port is detected, but the printer cannot establish communications with it.

An unsupported option is installed in the specified solutions port. Power off the printer and remove the unsupported option in the specified slot.

The following actions may be taken:

• Press to clear the message and continue

printing. The job may not print

correctly.

• Program new firmware for the network interface.

• Reset the printer.

Remove unsupported option.

2-10 Service Manual

Page 43

Error

code or

message

4062

Error contents Description/Action Possible repair actions

56 Parallel Port [x]

Disabled

56 Serial Port [x]

Disabled

56 Standard USB Port

Disabled

This error displays when data is sent to the printer across an optional parallel port, but the port has been disabled. Once this message displays, reporting of further errors is suppressed until the menus are entered, or the printer is reset.

This error displays when data is sent to the printer across an serial port, but the port has been disabled. Once this message displays, reporting of further errors is suppressed until the menus are entered, or the printer is reset.

Displayed when status is requested over the USB port, but the port has been disabled. Once the error has been displayed for the first time, reporting of further errors is suppressed until the menus are entered or the printer is reset.

Go to network service check. See “Network service check”

on page 2-198.

Go to network service check. See “Network service check”

on page 2-198.

The following actions may be taken:

• Press to clear the message. The printer

discards any data received on the USB port.

• Press until Busy/ Waiting appears. The following are available:

- Reset Printer

Reset Active Bin

56 USB Port [x] Disabled Displayed when status is

requested over the USB port, but the port has been disabled. Once the error has been displayed for the first time, reporting of further errors is suppressed until the menus are entered or the printer is reset.

The following actions may be taken:

• Press to clear the message. The printer

discards any data received on the USB port.

• Press until Busy/ Waiting appears. The following are available:

- Reset Printer

Reset Active Bin

Diagnostic information 2-11

Page 44

4062

Error

code or

message

Error contents Description/Action Possible repair actions

58 Invalid Tray

Configuration

58 Too Many Bins

Attached

58 Too Many Disks

Installed

Either no input trays or there are optional trays above the RFID option.

This error code displays when too many bins are attached to the printer.

This error code displays when too many disks are attached to the printer.

1.Ensure the RFID opti on is in first position under printer and that there is at least one input tray beneath the RFID option.

2.Check the RFID firmware card, RFID interface card, RFID cable, and RFID option for correct installation. Go to

“Installing / Removing the RFID UHF option” on page 4-181.

3.Replace the RFID UHF option.

1.Turn off and unplug the printer.

2.Remove the excess bins.

3.Plug in the printer, and turn it on.

1.Turn off and unplug the printer.

2.Remove the excess disks.

3.Plug in the printer, and turn it on.

58 Too Many Flash

Options

58 Too Many Trays

Attached

This error code displays when too many user flash memory options or too many optional firmware cards have been installed.

User can power off and remove extra flash options.

This error code displays when too many input trays are attached to the printer.

Note: With the RFID option attached, the maximum number of trays is three. Without the RFID option attached, the maximum number is four.

1.Turn off and unplug the printer.

2.Remove the excess flash memory.

3.Plug in the printer, and turn it on.

1.Turn off and unplug the printer.

2.Remove the excess trays.

3.Plug in the printer, and turn it on.

2-12 Service Manual

Page 45

Error

code or

message

4062

Error contents Description/Action Possible repair actions

59 Incompatible Duplex An incompatible duplex option

is installed. Remove the incompatible duplex option and press

to clear the message. Note: If the user installed the

incompatible device to satisfy a Check Device Connections/ reattach message, the user should reinstall an associated compatible option or hot unplug the option.

59 Incompatible

Envelope Feeder

An incompatible envelope feeder is installed.

Remove the incompatible feeder and press to clear

the message. Note: If the user installed the

incompatible device to satisfy a Check Device Connections/ reattach message, the user should reinstall an associated compatible option or hot unplug the option.

1.Turn off and unplug the printer.

2.Remove the incompatible external duplex unit assembly.

3.Plug in the printer, and turn it on.

1.Turn off and unplug the printer.

2.Remove the incompatible envelope feeder.

3.Plug in the printer, and turn it on.

59 Incompatible Output

Bin [x]

An incompatible output bin is installed. For Output Bin x, x=1, 2, or 3.

Remove the incompatible output bin and press to

clear the message. Note: If the user installed the

incompatible device to satisfy a Check Device Connections/ reattach message, the user should reinstall an associated compatible option or hot unplug the option.

1.Turn off and unplug the printer.

2.Remove the incompatible output option.

3.Plug in the printer, and turn it on.

Diagnostic information 2-13

Page 46

4062

Error

code or

message

Error contents Description/Action Possible repair actions

59 Incompatible Tray [x] An incompatible tray is

installed. For Tray x, x= 2, 3, 4, or 5.

Remove the incompatible tray and press to clear the

message. Note: If the user installed the

incompatible device to satisfy a Check Device Connections/ reattach message, the user should reinstall an associated compatible option or hot unplug the option.

61 Defective Disk This error code displays when

the printer detects a defective disk. This error may occur at power on or during disk format and write operations. While this message displays.

62 Disk Full This error code displays when

there is not enough free space on the disk to hold the resources that have been requested to be written to the disk. This message displays for both resource and PostScript Disk operators when the disk is full.

1.Turn off and unplug the printer.

2.Remove the incompatible trays.

3.Plug in the printer, and turn it on.

press to clear the message. The disk is marked

defective and normal printer operations continue. Disk operations are not allowed with a defective disk. The Format Disk menu is not shown.

TBD

80 Routine Maintenance

88 Cartridge Low This IR is displayed when

2-14 Service Manual

Needed

The operator panel displays this message at each 300K page count interval. It is necessary to replace the fuser assembly, transfer roller, charge roll, and pick rolls at this interval to maintain the print quality and reliability of the printer. The parts are available as a maintenance kit. For more information, go to “Scheduled

maintenance” on page 6-2.

cartridge low occurs and the cartridge low alarm is activated. If cartridge alarm is not activated, this is not an intervention condition.

Scheduled maintenance required.

Refer to chapter 6. Go to “Preventive

maintenance” on page 6-1.

Replace the print cartridge.

Page 47

Error

code or

message

4062

Error contents Description/Action Possible repair actions

88 Cartridge Nearly Low This IR is displayed when

cartridge low occurs and the cartridge low alarm is activated. If cartridge alarm is not activated, this is not an intervention condition.

88 Replace Cartridge This IR is displayed when toner

cartridge is exhausted/empty.

Replace the print cartridge.

Diagnostic information 2-15

Page 48

4062

Error code table 1

Error

code or

message

Error contents Description/Action Possible repair actions

200.00 Sensor (input) area jam

200.01 Sensor (input) lingering jam

Source = MPF , duplex or envelope feeder

200.02 Sensor (input) lingering jam

200.04 Sensor (input) early jam

The media is jammed in the sensor (input) area.

The media reached the sensor (input) but did not clear it within the specified time.

The media reached the sensor (input) sooner than the specified time.

Wrong config ID causes engine to assume 500 paper path on 250 model.

1. Fan the media and check for obstructions.

2. Go to sensor (input) service check.

See “Sensor (input) service

check” on page 2-144.

1. Fan the media and check for obstructions.

2. Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

1. Fan the media and ensure it is properly installed.

2. Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

1. Fan the media and ensure it is properly installed.

2. Go to sensor (input) early jam service check.

See “Sensor (input) early jam

service check” on page 2-152.

200.06 Sensor (input) early

200.07 Sensor (input) late

2-16 Service Manual

jam

jam Source = input option

tray

The sensor (input) rebounded once the trailing edge of the media passed.

The media is late reaching the sensor (input) within the specified time.

Go to sensor (input) service check.

See “Sensor (input) service

check” on page 2-144.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

Page 49

Error

code or

message

4062

Error contents Description/Action Possible repair actions

200.08 Sensor (input) early jam

200.09 Printhead laser start failure

200.10 Printhead motor synchronization error

The media reaches the sensor (input) sooner than the specified time.

The printhead laser start process failed because it did not receive proper feedback signal from the printhead motor.

The printhead motor is not synchronized when media reaches the sensor (input).

1. Fan the media and ensure it is properly installed.

2. Go to sensor (input) early jam service check.

See “Sensor (input) early jam

service check” on page 2-152.

1.Check all connections on the printhead.

2.Check all connections on the main drive motor assembly.

3.Replace the main drive motor assembly if problem remains. Go to “Main drive

motor assembly removal (T650, T652, T654)” on page 4-24.

1.Remove all media present in media path.

2.Check all connections on the printhead.

3.Check all connections on the system card assembly.

4.Replace the printhe ad if problem remains. Go to

“Printhead assembly removal (T650)” on page 4-47 or “Printhead assembly removal (T652, T654)” on page 4-48.

200.11 Printhead polygon mirror synchronization error

The printhead polygon mirror motor becomes unsynchronized when the media reaches the sensor (input).

1.Remove all media present in media path.

2.Check all connections on the printhead.

3.Check all connections on the system card assembly.

4.Replace the printhe ad if problem remains. Go to

“Printhead assembly removal (T650)” on page 4-47 or “Printhead assembly removal (T652, T654)” on page 4-48.

Diagnostic information 2-17

Page 50

4062

Error

code or

message

Error contents Description/Action Possible repair actions

200.12 Laser power signal error

200.13 Sensor (input) static jam

200.14 Sensor (input) early jam

The printhead laser power signal has failed

Media remains on the sensor (input) during the warm up sequence.

The media reached the sensor (input) sooner than the specified time.

1.Remove all media present in media path.

2.Check all connections on the printhead.

3.Check all connections on the system card assembly.

4.Replace the printhe ad if problem remains. Go to

“Printhead assembly removal (T650)” on page 4-47 or “Printhead assembly removal (T652, T654)” on page 4-48

5.Replace the system card if problem remains. Go to

“System card assembly removal (T650, T652, T654)” on page 4-69.

Go to sensor (input) static jam service check.

See “Sensor (input) static

jam service check” on page 2-154.

Go to sensor (input) early jam service check.

See “Sensor (input) early jam

service check” on page 2-152.

200.15 Laser power did not

2-18 Service Manual

settle

Laser circuit failure on printhead or system card assembly.

1.Remove all media present in media path.

2.Check all connections on the printhead.

3.Check all connections on the system card assembly.

4.Replace the printhe ad if problem remains. Go to

“Printhead assembly removal (T650)” on page 4-47 or “Printhead assembly removal (T652, T654)” on page 4-48

5.Replace the system card if problem remains. Go to

“System card assembly removal (T650, T652, T654)” on page 4-69.

Page 51

Error

code or

message

4062

Error contents Description/Action Possible repair actions

200.16 Main drive motor assembly load error

200.17 Sensor (input) lingering jam

Source = Tray 1 Tray level= Not Low

200.18 Sensor (input) lingering jam

Source = Tray 1 Tray level = Low

The main drive motor assembly has failed or caused high mechanical load due to paper jam or bind.

The media reached the sensor (input) but did not clear it within the specified time.

1.Remove all media present in media path.

2.Check all connections on the main drive motor assembly.

3.Check all connections on the system card assembly.

4.Replace the main drive motor assembly if problem remains. Go to “Main drive

motor assembly removal (T650, T652, T654)” on page 4-24.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

200.19 Sensor (input) lingering jam

Source = Tray 1 Tray level = Empty

200.27 Sensor (input) lingering jam

Source = Tray 2 Tray level = Not Low

200.28 Sensor (input) lingering jam

Source = Tray 2 Tray level = Low

200.29 Sensor (input) lingering jam

Source = Tray 2 Tray level = Empty

The media reached the sensor (input) but did not clear it within the specified time.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

Diagnostic information 2-19

Page 52

4062

Error

code or

message

Error contents Description/Action Possible repair actions

200.32 Operator panel door assembly

switch failure

200.33 Sensor (input) early jam

200.34 Sensor (toner empty) failure

Operator panel door assembly not fully closed. Interlock switch not functioning correctly.

The media reached the sensor (input) sooner than the specified time.

Wrong config ID causes engine to assume 500 paper path on 250 model.

The sensor (toner empty) has failed or is not sensing the pulse wheel on the print cartridge.

1.Ensure that the operator panel door assembly is fully closed.

2.Check operator panel door assembly for damage.

3.Check interlock switch (in left operator panel hinge) for damage.

4.Check all connections on the system card assembly.

1. Fan the media and ensure it is properly installed.

2. Go to sensor (input) early jam service check.

See “Sensor (input) early jam

service check” on page 2-152.

1. Inspect print cartridge pulse wheel for damage and replace if needed.

2. Check the sensor (toner empty) for proper operation. See “Sensor (toner empty)

service check” on page 2-174.

200.37 Sensor (input) lingering jam

Source = Tray 3 Tray level= Not Low

200.38 Sensor (input) lingering jam

Source = Tray 3 Tray level = Low

200.39 Sensor (input) lingering jam

Source = Tray 3 Tray level = Empty

200.47 Sensor (input) lingering jam

Source = Tray 4 Tray level = Not Low

The media reached the sensor (input) but did not clear it within the specified time.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

2-20 Service Manual

Page 53

Error

code or

message

4062

Error contents Description/Action Possible repair actions

200.48 Sensor (input) lingering jam

Source = Tray 4 Tray level = Low

200.49 Sensor (input) lingering jam

Source = Tray 4 Tray level = Empty

200.57 Sensor (input) lingering jam

Source = Tray 5 Tray level = Not Low

200.58 Sensor (input) lingering jam

Source = Tray 5 Tray level = Low

200.59 Sensor (input) lingering jam

Source = Tray 5 Tray level = Empty

The media reached the sensor (input) but did not clear it within the specified time.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

Go to sensor (input) lingering jam service check.

See “Sensor (inp ut) lingering

jam service check.” on page 2-151.

201.00 Sensor (fuser output) area jam.

Type 1 fuser

201.01 Main drive motor assembly load error.

Type 1 fuser

The media is jammed in the sensor (fuser output) area.

The main drive motor assembly has failed or caused high mechanical load due to paper jam or bind.

Go to sensor (fuser output) service check.

See “Sensor (fuser output)

service check” on page 2-144.

1.Check all connections on the main drive motor assembly.

2.Check all connections on the system card assembly.

3.Replace the main drive motor assembly if problem remains. Go to “Main drive

motor assembly removal (T650, T652, T654)” on page 4-24.

Diagnostic information 2-21

Page 54

4062

Error

code or

message

Error contents Description/Action Possible repair actions

201.02 Sensor (fuser output) late jam.

Type 1 fuser

201.03 Image data did not start in time

Type 1 fuser

201.04 Sensor (narrow media) late jam

Type 1 fuser

The media is late reaching the sensor (fuser output) within the specified time.

Printhead write failure 1. Check all connections on the

The expected wide media is late reaching the sensor (narrow media) within the specified time.

Go to sensor (fuser output) late jam service check.

See “Sensor (fuser output)

late jam service check.” on page 2-154.

If problem remains, a type 2 fuser can be installed.

printhead assembly

2. Check all connections on the system card assembly.

3. Replace the printhead assembly if problem remains.

4. Replace the system card assembly if problem remains. Go to “System card

assembly removal (T650, T652, T654)” on page 4-69.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-158.

201.06 Sensor (narrow media) late jam

Type 1 fuser

201.07 Sensor (fuser output) late jam

Type 1 fuser

201.25 Sensor (fuser output) area jam.

Type 2 fuser

The expected wide media is late reaching the sensor (narrow media) within the specified time.

The media is late reaching the sensor (fuser output) within the specified time.

The media is jammed in the sensor (fuser output) area.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-158.

Go to sensor (fuser output) late jam service check.

See “Sensor (fuser output)

late jam service check.” on page 2-154.

Go to sensor (fuser output) service check.

See “Sensor (fuser output)

late jam service check.” on page 2-154.

2-22 Service Manual

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Error

code or

message

4062

Error contents Description/Action Possible repair actions

201.26 Main drive motor assembly load error.

Type 2 fuser

201.27 Sensor (fuser output) late jam.

Type 2 fuser

201.28 Image data did not start in time

Type 2 fuser

The main drive motor assembly has failed or caused high mechanical load due to paper jam or bind.

The media is late reaching the sensor (fuser output) within the specified time.

Printhead write failure 1. Check all connections on the

1.Check all connections on the main drive motor assembly.

2.Check all connections on the system card assembly.

3.Replace the main drive motor assembly if problem remains. Go to “Main drive

motor assembly removal (T650, T652, T654)” on page 4-24.

Go to sensor (fuser output) late jam service check.

See “Sensor (fuser output)

late jam service check.” on page 2-154.

If problem remains, a type 2 fuser can be installed.

printhead assembly

2. Check all connections on the system card assembly.

3. Replace the printhead assembly if problem remains.

4. Replace the system card assembly if problem remains. Go to “System card

assembly removal (T650, T652, T654)” on page 4-69.

201.29 Sensor (narrow media) late jam

Type 2 fuser

201.30 Operator panel door assembly interlock switch failure

Type 2 fuser

The expected wide media is late reaching the sensor (narrow media) within the specified time.

The printer detected that the operator panel door interlock switch did not cycle prior to printer restart.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-158.

1.Remove all media present in media path.

2.Ensure that the operator panel door assembly is fully open then fully closed.

3.Check operator panel door assembly for damage.

4.Check interlock switch (in left operator panel hinge) for damage.

5.Check all connections on the system card assembly.

Diagnostic information 2-23

Page 56

4062

Error

code or

message

Error contents Description/Action Possible repair actions

201.31 Sensor (narrow media) late jam

Type 2 fuser

201.32 Sensor (fuser output) late jam

Type 2 fuser

201.50 Sensor (fuser output) late jam

Type 1 fuser Fuser page count has

exceeded life.

201.51 Main drive motor assembly load error.

Type 1 fuser Fuser page count has

exceeded life.

The expected wide media is late reaching the sensor (narrow media) within the specified time.

The media is late reaching the sensor (fuser output) within the specified time.

The main drive motor assembly has failed or caused high mechanical load due to paper jam or bind.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-158.

Go to sensor (fuser output) late jam service check.

See “Sensor (fuser output)

late jam service check.” on page 2-154.

Go to sensor (fuser output) service check.

See “Sensor (fuser output)

service check” on page 2-144.

1.Check all connections on the main drive motor assembly.

2.Check all connections on the system card assembly.

3.Replace the main drive motor assembly if problem remains. Go to “Main drive

motor assembly removal (T650, T652, T654)” on page 4-24.

201.52 Sensor (fuser output)

201.53 Image data did not

2-24 Service Manual

late jam Type 1 fuser Fuser page count has

exceeded life.

start in time Type 1 fuser Fuser page count has

exceeded life

The media is late reaching the sensor (fuser output) within the specified time.

Printhead write failure 1. Check all connections on the

Go to sensor (fuser output) late jam service check.

See “Sensor (fuser output)

late jam service check.” on page 2-154.

If problem remains, a type 2 fuser can be installed.

printhead assembly

2. Check all connections on the system card assembly.

3. Replace the printhead assembly if problem remains.

4. Replace the system card assembly if problem remains. Go to “System card

assembly removal (T650, T652, T654)” on page 4-69.

Page 57

Error

code or

message

4062

Error contents Description/Action Possible repair actions

201.54 Sensor (narrow media) late jam

Type 1 fuser Fuser page count has

exceeded life

201.55 Operator panel door assembly interlock switch open failure

Type 1 fuser Fuser page count has

exceeded life

201.56 Sensor (narrow media) late jam

Type 1 fuser Fuser page count has

exceeded life.

201.57 Sensor (fuser output) late jam

Type 1 fuser Fuser page count has

exceeded life

The media is late reaching the sensor (narrow media) within the specified time.

The printer detected that the switch (operator panel door interlock) did not cycle prior to printer restart.

The media is late reaching the sensor (narrow media) within the specified time.

The media is late reaching the sensor (fuser output) within the specified time.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-158.

1.Remove all media present in media path.

2.Ensure that the operator panel door assembly is fully open then fully closed.

3.Check operator panel door assembly for damage.

4.Check interlock switch (in left operator panel hinge) for damage.

5.Check all connections on the system card assembly.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-158.

Go to sensor (fuser output) late jam service check.

See “Sensor (fuser output)

late jam service check.” on page 2-154.

201.75 Sensor (fuser output) late jam

Type 2 fuser Fuser page count has

exceeded life.

201.76 Main drive motor assembly load error.

Type 2 fuser Fuser page count has

exceeded life.

The media is late reaching the sensor (fuser output) within the specified time.

The main drive motor assembly has failed or caused high mechanical load due to paper jam or bind.

Go to sensor (fuser output) late jam service check.

See “Sensor (fuser output)

late jam service check.” on page 2-154.

1.Remove all media present in media path.

2.Check all connections on the main drive motor assembly.

3.Check all connections on the system card assembly.

4.Replace the main drive motor assembly if problem remains. Go to “Main drive

motor assembly removal (T650, T652, T654)” on page 4-24.

Diagnostic information 2-25

Page 58

4062

Error

code or

message

Error contents Description/Action Possible repair actions

201.77 Sensor (fuser output) late jam

Type 2 fuser Fuser page count has

exceeded life.

201.78 Image data did not start in time

Type 2 fuser Fuser page count has

exceeded life

201.79 Sensor (narrow media) late jam

Type 2 fuser Fuser page count has

exceeded life

201.80 Operator panel door assembly interlock switch open failure

Type 2 fuser Fuser page count has

exceeded life

The media is late reaching the sensor (fuser output) within the specified time.

Printhead write failure 1. Check all connections on the

The media is late reaching the sensor (narrow media) within the specified time.

The printer detected that the switch (operator panel door interlock) did not cycle prior to printer restart.

Go to sensor (fuser output) late jam service check.

See “Sensor (fuser output)

late jam service check.” on page 2-154.

printhead assembly

2. Check all connections on the system card assembly.

3. Replace the printhead assembly if problem remains.

4. Replace the system card assembly if problem remains. Go to “System card

assembly removal (T650, T652, T654)” on page 4-69.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-158.

1.Remove all media present in media path.

2.Ensure that the operator panel door assembly is fully open then fully closed.

3.Check operator panel door assembly for damage.

4.Check interlock switch (in left operator panel hinge) for damage.

5.Check all connections on the system card assembly.

201.81 Sensor (narrow

201.82 Sensor (fuser output)

2-26 Service Manual

media) late jam Type 2 fuser Fuser page count has

exceeded life.

late jam Type 2 fuser Fuser page count has

exceeded life

The media is late reaching the sensor (narrow media) within the specified time.

The media is late reaching the sensor (fuser output) within the specified time.

Go to sensor (narrow media) late jam service check.

See “Sensor (narrow media)

late jam service check.” on page 2-158.

Go to sensor (fuser output) late jam service check.

See “Sensor (fuser output)

late jam service check.” on page 2-154.

Page 59

Error

code or

message

4062

Error contents Description/Action Possible repair actions

202.00 Paper jam around fuser exit or redrive area.

Type 1 fuser

202.01 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 1 fuser

202.02 Sensor (fuser output) lingering jam.

Type 1 fuser

Page may be jammed in fuser exit or redrive area.

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media) Media reached the sensor

(fuser output) but did not clear it in the specified time.

1.Remove all media present in media path.

2. Check media for proper installation.

3.Check for obstructions in media path.

4.Go to sensor (fuser output) service check. See

“Sensor (fuser output) service check” on page 2-144.

5.Go to sensor (narrow media) service check. See

“Sensor (narrow media) service check” on page 2-145.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

202.03 Sensor (narrow media) static jam

Type 1 fuser

202.04 Sensor (fuser output) bounce

Type 1 fuser

202.06 Sensor (fuser output) static jam

Type 1 fuser

202.07 Sensor (fuser output) lingering jam.

Type 1 fuser

Media remains on the sensor (narrow media) during the warm up sequence.

The sensor (fuser output) rebounded once the trailing edge of the media passed.

Media remains on the sensor (fuser output) during the warm up sequence.

Media reached the sensor (fuser output) but did not clear it in the specified time.

Go to sensor (narrow media) static jam service check.

See “Sensor (narrow media)

static jam service check” on page 2-159.

Go to sensor (fuser output) service check.

See “Sensor (fuser output)

service check” on page 2-144.

Go to sensor (fuser output) static jam service check.

See “Sensor (fuser output)

static jam service check” on page 2-157.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Diagnostic information 2-27

Page 60

4062

Error

code or

message

Error contents Description/Action Possible repair actions

202.09 Sensor (fuser output) lingering jam.

Type 1 fuser

202.10 Sensor (fuser output) lingering jam.

Destination is output option.

Type 1 fuser

202.11 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 1 fuser

202.12 Sensor (fuser output) lingering jam.

Destination is output option.

Type 1 fuser

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media) Media reached the sensor

(fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media) Media reached the sensor

(fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

202.13 Sensor (fuser output) static jam

and Sensor (narrow

media) static jam Type 1 fuser

Media remains on the sensor (fuser output) and the sensor (narrow media) during the warm up sequence.

1.Go to sensor (fuser output) static jam service check. See “Sensor (fuser

output) static jam service check” on page 2-157.

2.Go to sensor (narrow media) static jam service check. See “Sensor

(narrow media) static jam service check” on page 2-159.

2-28 Service Manual

Page 61

Error

code or

message

4062

Error contents Description/Action Possible repair actions

202.25 Paper jam around fuser exit or redrive area.

Type 2 fuser

202.26 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 2 fuser

202.27 Sensor (fuser output) lingering jam.

Type 2 fuser

Page may be jammed in fuser exit or redrive area.

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media) Media reached the sensor

(fuser output) but did not clear it in the specified time.

1.Remove all media present in media path.

2. Check media for proper installation.

3.Check for obstructions in media path.

4.Go to sensor (fuser output) service check.

5.See “Sensor (fuser

output) service check” on page 2-144.

6.Go to sensor (narrow media) service check. See

“Sensor (narrow media) service check” on page 2-145.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

202.28 Sensor (narrow media) static jam

Type 2 fuser

202.29 Sensor (fuser output) bounce

Type 2 fuser

202.30 Never sent the divert command to the stacker.

Type 2 fuser

202.31 Sensor (fuser output) static jam

Type 2 fuser

Media remains on the sensor (narrow media) during the warm up sequence.

The sensor (fuser output) rebounded once the trailing edge of the media passed.

Media remains on the sensor (fuser output) during the warm up sequence.

Go to sensor (narrow media) static jam service check.

See “Sensor (narrow media)

static jam service check” on page 2-159.

Go to sensor (fuser output) service check.

See “Sensor (fuser output)

service check” on page 2-144.

Go to sensor (fuser output) static jam service check.

See “Sensor (fuser output)

static jam service check” on page 2-157.

Diagnostic information 2-29

Page 62

4062

Error

code or

message

Error contents Description/Action Possible repair actions

202.32 Sensor (fuser output) lingering jam.

Type 2 fuser

202.34 Sensor (fuser output) lingering jam.

Type 2 fuser

202.35 Sensor (fuser output) lingering jam.

Destination is output option.

Type 2 fuser

202.36 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 2 fuser

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media) Media reached the sensor

(fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

202.37 Sensor (fuser output) lingering jam.

Destination is output option.

Type 2 fuser

202.38 Sensor (fuser output) static jam

and Sensor (narrow

media) static jam Type 2 fuser

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media) Media remains on the sensor

(fuser output) and the sensor (narrow media) during the warm up sequence.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

1.Go to sensor (fuser output) static jam service check. See “Sensor (fuser

output) static jam service check” on page 2-157.

2.Go to sensor (narrow media) static jam service check. See “Sensor

(narrow media) static jam service check” on page 2-159.

2-30 Service Manual

Page 63

Error

code or

message

4062

Error contents Description/Action Possible repair actions

202.50 Paper jam around fuser exit or redrive area.

Type 1 fuser Fuser page count has

exceeded life

202.51 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 1 fuser Fuser page count has

exceeded life.

202.52 Sensor (fuser output) lingering jam.

Type 1 fuser Fuser page count has

exceeded life.

Page may be jammed in fuser exit or redrive area.

Media reached the sensor (fuser output) but did not clear it in the specified time.

1.Remove all media present in media path.

2. Check media for proper installation.

3.Check for obstructions in media path.

4.Go to sensor (fuser output) service check. See

“Sensor (fuser output) service check” on page 2-144.

5.Go to sensor (narrow media) service check. See

“Sensor (narrow media) service check” on page 2-145.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

202.53 Sensor (narrow media) static jam

Type 1 fuser Fuser page count has

exceeded life.

202.54 Sensor (fuser output) bounce

Type 1 fuser Fuser page count has

exceeded life.

202.56 Sensor (fuser output) static jam

Type 1 fuser Fuser page count has

exceeded life.

Media remains on the sensor (narrow media) during the warm up sequence.

The sensor (fuser output) rebounded once the trailing edge of the media passed.

Media remains on the sensor (fuser output) during the warm up sequence.

Go to sensor (narrow media) static jam service check.

See “Sensor (narrow media)

static jam service check” on page 2-159.

Go to sensor (fuser output) service check.

See “Sensor (fuser output)

service check” on page 2-144.

Go to sensor (fuser output) static jam service check.

See “Sensor (fuser output)

static jam service check” on page 2-157.

Diagnostic information 2-31

Page 64

4062

Error

code or

message

Error contents Description/Action Possible repair actions

202.57 Sensor (fuser output) lingering jam.

Type 1 fuser Fuser page count has

exceeded life.

202.59 Sensor (fuser output) lingering jam.

Type 1 fuser Fuser page count has

exceeded life.

202.60 Sensor (fuser output) lingering jam.

Destination is output option.

Type 1 fuser Fuser page count has

exceeded life.

202.61 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 1 fuser Fuser page count has

exceeded life.

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media)

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

202.62 Sensor (fuser output)

202.63 Sensor (fuser output)

2-32 Service Manual

lingering jam. Destination is output

option. Type 1 fuser Fuser page count has

exceeded life.

static jam and Sensor (narrow

media) static jam Type 1 fuser Fuser page count has

exceeded life.

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

Media remains on the sensor (fuser output) and the sensor (narrow media) during the warm up sequence.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

1.Go to sensor (fuser output) static jam service check. See “Sensor (fuser

output) static jam service check” on page 2-157.

2.Go to sensor (narrow media) static jam service check. See “Sensor

(narrow media) static jam service check” on page 2-159.

Page 65

Error

code or

message

4062

Error contents Description/Action Possible repair actions

202.75 Paper jam around fuser exit or redrive area.

Type 2 fuser Fuser page count has

exceeded life.

202.76 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 2 fuser Fuser page count has

exceeded life.

202.77 Sensor (fuser output) lingering jam.

Type 2 fuser Fuser page count has

exceeded life.

Page may be jammed in fuser exit or redrive area.

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media)

Media reached the sensor (fuser output) but did not clear it in the specified time.

1.Remove all media present in media path.

2. Check media for proper installation.

3.Check for obstructions in media path.

4.Go to sensor (fuser output) service check. See

“Sensor (fuser output) service check” on page 2-144.

5.Go to sensor (narrow media) service check. See

“Sensor (narrow media) service check” on page 2-145.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

202.78 Sensor (narrow media) static jam

Type 2 fuser Fuser page count has

exceeded life.

202.79 Sensor (fuser output) bounce

Type 2 fuser Fuser page count has

exceeded life.

Media remains on the sensor (narrow media) during the warm up sequence.

The sensor (fuser output) rebounded once the trailing edge of the media passed.

1.Go to sensor (fuser output) static jam service check. See “Sensor (fuser

output) static jam service check” on page 2-157.

2.Go to sensor (narrow media) static jam service check. See “Sensor

(narrow media) static jam service check” on page 2-159.

Go to sensor (fuser output) service check.

See “Sensor (fuser output)

service check” on page 2-144.

Diagnostic information 2-33

Page 66

4062

Error

code or

message

Error contents Description/Action Possible repair actions

202.81 Sensor (fuser output) static jam

Type 2 fuser Fuser page count has

exceeded life.

202.82 Sensor (fuser output) lingering jam.

Type 2 fuser Fuser page count has

exceeded life.

202.84 Sensor (fuser output) lingering jam.

Type 2 fuser Fuser page count has

exceeded life.

202.85 Sensor (fuser output) lingering jam.

Destination is output option.

Type 2 fuser Fuser page count has

exceeded life.

Media remains on the sensor (fuser output) during the warm up sequence.

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did not reach the sensor

(narrow media)

Go to sensor (fuser output) static jam service check.

See “Sensor (fuser output)

static jam service check” on page 2-157.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

202.86 Sensor (fuser output) lingering jam.

Destination is standard bin.

Type 2 fuser Fuser page count has

exceeded life.

202.87 Sensor (fuser output) lingering jam.

Destination is output option.

Type 2 fuser Fuser page count has

exceeded life.

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

Media reached the sensor (fuser output) but did not clear it in the specified time.

and Media did reach the sensor

(narrow media)

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

Go to sensor (fuser output) lingering jam service check.

See “Sensor (fuser output)

lingering jam service check.” on page 2-156.

2-34 Service Manual

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Error

code or

message

4062

Error contents Description/Action Possible repair actions

202.88 Sensor (fuser output) static jam

and Sensor (narrow

media) static jam Type 2 fuser Fuser page count has

exceeded life.

202.99 Fuser ID chip failure The system does not recognize

203.00 Paper jam around redrive area.

Media remains on the sensor (fuser output) and the sensor (narrow media) during the warm up sequence.

the ID chip on the fuser unit.

Page may be jammed in redrive area.

1.Go to sensor (fuser output) static jam service check. See “Sensor (fuser

output) static jam service check” on page 2-157.

2.Go to sensor (narrow media) static jam service check. See “Sensor

(narrow media) static jam service check” on page 2-159.

Replace the fuser unit assembly.

Go to “Fuser unit assembly

removal (T650, T652, T654)” on page 4-16,

1.Remove all media present in media path.

2. Check media for proper installation.

3.Check for obstructions in media path.

4.Go to sensor (fuser output) service check. See

“Sensor (fuser output) service check” on page 2-144.

5.Go to sensor (narrow media) service check. See

“Sensor (narrow media) service check” on page 2-145.

203.01 Internal duplex drive motor control failure.

Internal duplex

The internal duplex drive motor motor does not reach the proper operating speed at the specified time.

1.Remove all media present in media path.

2.Check all connections on the duplex media entrance drive motor assembly.

3.Check all connections on the system card assembly.

4.Replace the duplex media entrance drive motor assembly if problem remains. Go to “Duplex

drive motor assembly removal (T652, T654)” on page 4-10.

Diagnostic information 2-35

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4062

Error

code or

message

Error contents Description/Action Possible repair actions

203.08 Redrive motor load error

203.10 Redrive motor control failure.

Media tray 1

The redrive motor assembly has failed or caused high mechanical load during the warm up sequence.

The redrive motor does not reach the proper operating speed at the specified time.

1.Remove all media present in media path.

2.Ensure that upper redive assembly is properly installed.

3.Check all connections on the redrive motor assembly .

4.Check all connections on the system card assembly.

5.Replace the redrive motor assembly if problem remains. Go to “Redrive

motor assembly removal (T652, T654)” on page 4-55.

1.Remove all media present in media path.

2.Ensure that upper redive assembly is properly installed.

3.Check all connections on the redrive motor assembly .

4.Check all connections on the system card assembly.

5.Replace the redrive motor assembly if problem remains. Go to “Redrive

motor assembly removal (T652, T654)” on page 4-55.

203.18 Redrive motor

2-36 Service Manual

assembly underspeed error.

The redrive motor assembly does not rotate at the specified speed.

1.Remove all media present in media path.

2.Ensure that upper redive assembly is properly installed.

3.Check all connections on the redrive motor assembly .

4.Check all connections on the system card assembly.

5.Replace the redrive motor assembly if problem remains. Go to “Redrive

motor assembly removal (T652, T654)” on page 4-55.

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Error

code or

message

4062

Error contents Description/Action Possible repair actions

203.20 Redrive motor lost encoder failure

230.00 Paper jam around internal duplex.

Source = Internal duplex

230.01 Sensor (duplex input) lingering jam

Source = Internal duplex

The redrive motor is not reporting pulses back to the engine.

Page may be jammed in internal duplex area.

Media reached the sensor (duplex input) but did not clear it in the specified time.

1.Check all connections on the redrive motor assembly .

2.Check all connections on the system card assembly.

3.Replace the redrive motor assembly if problem remains. Go to “Redrive

motor assembly removal (T652, T654)” on page 4-55

1.Remove all media present in media path.

2.Check for obstructions in media path.

3.Go to sensor (fuser output) service check. See

“Sensor (fuser output) service check” on page 2-144.

4.Go to sensor (duplex input) service check. See

“Sensor (duplex input) service check” on page 2-145.

Go to sensor (duplex input) lingering jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

230.02 Sensor (duplex input) late jam

Source = Internal duplex

230.03 Sensor (duplex input) bounce

Source = Internal duplex

230.04 Sensor (input) late jam from duplex

Source = Internal duplex

Media is late reaching the sensor (duplex input) within the specified time.

The sensor (duplex input) rebounded once the trailing edge of the media passed.

Media is late reaching the sensor (input) within the specified time during the second side printing using the internal duplex.

Go to sensor (duplex input) late jam service check.

See “Sensor (duplex input)

late jam service check.” on page 2-160.

Go to sensor (duplex input) service check. See “Sensor

(duplex input) service check” on page 2-145.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

Diagnostic information 2-37

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4062

Error

code or

message

Error contents Description/Action Possible repair actions

230.05 sensor (duplex input) lingering jam

Source = Internal duplex

230.06 Sensor (input) late jam from duplex

Source = Internal duplex

230.07 Sensor (input) late jam from duplex

Source = Internal duplex

230.08 Internal duplex drive motor load error

Source = Internal duplex

Media reached the sensor (duplex input) but did not clear it in the specified time.

Media is late reaching the sensor (input) within the specified time during the second side printing using the internal duplex.

The internal duplex drive motor assembly has failed or caused high mechanical load during warm up sequence.

Go to sensor (duplex input) lingering jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

1.Remove all media present in media path.

2.Check all connections on the duplex media entrance drive motor assembly.

3.Check all connections on the system card assembly.

4.Replace the duplex drive motor assembly if problem remains. Go to “Duplex

drive motor assembly removal (T652, T654)” on page 4-10.

230.10 Internal duplex drive

230.13 sensor (duplex input)

2-38 Service Manual

motor control failure. Source = Internal

duplex

static jam Source = Internal

duplex

The internal duplex drive motor motor does not reach the proper operating speed at the specified time.

Media remains on the sensor (duplex input) during the warm up sequence.

1.Remove all media present in media path.

2.Check all connections on the duplex media entrance drive motor assembly.

3.Check all connections on the system card assembly.

4.Replace the duplex media entrance drive motor assembly if problem remains. Go to “Duplex

drive motor assembly removal (T652, T654)” on page 4-10.

Go to sensor (duplex input) static jam service check.

See “Sensor (duplex input)

lingering jam service check.” on page 2-161.

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Error

code or

message

4062

Error contents Description/Action Possible repair actions

230.14 Paper jam around internal duplex.

Source = Internal duplex

230.18 Internal duplex drive motor assembly underspeed error.

Source = Internal duplex

Page may be jammed in internal duplex area.

The internal duplex drive motor does not rotate at the specified speed.

1.Remove all media present in media path.

2.Check for obstructions in media path.

3.Go to sensor (fuser output) service check. See

“Sensor (fuser output) service check” on page 2-144.

4.Go to sensor (duplex input) service check. See

“Sensor (duplex input) service check” on page 2-145.

1.Remove all media present in media path.

2.Check all connections on the duplex media entrance drive motor assembly.

3.Check all connections on the system card assembly.

4.Replace the duplex media entrance drive motor assembly if problem remains. Go to “Duplex

drive motor assembly removal (T652, T654)” on page 4-10.

230.20 Internal duplex drive motor lost encoder failure

Source = Internal duplex

231.00 Sensor (duplex input) late jam

Source = External duplex

The internal duplex drive motor is not reporting pulses back to the engine.

Media is late reaching the sensor (duplex input) within the specified time.

1.Remove all media present in media path.

2.Check all connections on the duplex media entrance drive motor assembly.

3.Check all connections on the system card assembly.

4.Replace the duplex drive motor assembly if problem remains. Go to “Duplex

drive motor assembly removal (T652, T654)” on page 4-10.

Go to sensor (duplex input) late jam service check.

See “Sensor (duplex input)

late jam service check.” on page 2-160.

Diagnostic information 2-39

Page 72

4062

Error

code or

message

Error contents Description/Action Possible repair actions

232.00 Sensor (duplex input) lingering jam

Source = External duplex

233.00 Sensor (duplex double-feed) late jam

Source = External duplex

234.00 Sensor (duplex exit) late jam

Source = External duplex

Media reached the sensor (duplex input) but did not clear it in the specified time.

Media is late reaching the sensor (duplex double-feed) within the specified time.

Media is late reaching the sensor (duplex exit) within the specified time.

Go to sensor (duplex input) lingering jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

1.Remove all media present in media path.

2.Check for obstructions in media path.

3.Ensure the external duplex assembly is properly installed.

4.Ensure the rear door of the external duplex is fully closed.

5.Check all connections on the external duplex assembly.

6.Replace the external duplex assembly if problem remains.

1.Remove all media present in media path.

2.Check media fo r proper installation.

3.Check for obstructions in media path.

4.Ensure the external duplex assembly is properly installed.

5.Ensure the rear door of the external duplex is fully closed.

6.Check sensor (duplex exit) for proper operation. See

“Sensor (duplex exit) service check (external duplex only)” on page 2-147.

7.Check all connections on the external duplex assembly.

8.Replace the external duplex assembly if problem remains.

2-40 Service Manual

Page 73

Error

code or

message

4062

Error contents Description/Action Possible repair actions

235.00 Sensor (duplex double-feed) lingering jam

Source = External duplex

236.00 Sensor (duplex exit) lingering jam

Source = External duplex

Media reached the sensor (duplex double-feed) within the specified time but did not clear it within the specified time.

Media reached the sensor (duplex exit) within the specified time but did not clear it within the specified time.

1.Remove all media present in media path.

2. Check media for proper installation.

3.Check for obstructions in media path.

4.Ensure the external duplex assembly is properly installed.

5.Replace the external duplex assembly if problem remains.

1.Remove all media present in media path.

2. Check media for proper installation.

3.Check for obstructions in media path.

4.Ensure the external duplex assembly is properly installed.

5.Check sensor (duplex exit) for proper operation.See

“Sensor (duplex exit) service check (external duplex only)” on page 2-147.

6.Replace the external duplex assembly if problem remains.

237.00 Sensor (input) late jam from duplex

Source = External duplex

Media is late reaching the sensor (input) within the specified time during the second side printing using the external duplex.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

Diagnostic information 2-41

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4062

Error

code or

message

Error contents Description/Action Possible repair actions

237.07 Paper jam around external duplex

Source = External duplex.

Page may be jammed in external duplex area.

1.Remove all media present in media path.

2.Check media fo r proper installation.

3.Check for obstructions in media path.

4.Ensure the external duplex assembly is properly installed.

5.Ensure the rear door of the external duplex is fully closed.

6.Ensure the external duplex tray is fully closed.

7.Ensure the media tray 1 is fully closed.

8.Check the lower option drive (PTO) assembly for damage.

9.Check all connections on the external duplex assembly.

10.Replace the external duplex assembly if problem remains.

238.00 External duplex sensor static jam

Source = External duplex

238.01 Sensor (duplex input) static jam

Source = External duplex

238.02 Sensor (duplex exit) static jam

Source = External duplex

Media remains on a sensor within the external duplex assembly during the warm up sequence.

Media remains on the sensor (duplex input) during the warm up sequence.

Media remains on the sensor (duplex exit) during the warm up sequence.

1.Remove all media present in media path.

2.Replace the external duplex assembly if problem remains.

Go to sensor (duplex input) static jam service check.

See “Sensor (duplex input)

lingering jam service check.” on page 2-161.

1.Remove all media present in media path.

2.Go to sensor (duplex exit) service check. See

“Sensor (duplex exit) service check (external duplex only)” on page 2-147.

3.Replace the external duplex assembly if problem remains.

2-42 Service Manual

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Error

code or

message

4062

Error contents Description/Action Possible repair actions

238.03 Sensor (duplex input) static jam

Sensor (duplex exit) static jam

Source = External duplex

238.04 Sensor (duplex double-feed) static jam

Source = External duplex

238.05 Sensor (duplex input) static jam

Sensor (double-feed) static jam

Source = External duplex

238.06 Sensor (duplex exit) static jam

Sensor (double-feed) static jam

Source = External duplex

Media remains on the sensor (duplex input) and the sensor (duplex exit) during the warm up sequence.

Media remains on the sensor (duplex double-feed) during the warm up sequence.

Media remains on the sensor (duplex input) and the sensor (double-feed) during the warm up sequence.

Media remains on the sensor (duplex exit) and the sensor (double-feed) during the warm up sequence.

Go to sensor (duplex input) static jam service check.

See “Sensor (duplex input)

lingering jam service check.” on page 2-161.

1.Remove all media present in media path.

2.Replace the external duplex assembly if problem remains.

1. Remove all media present in media path.

2. Go to sensor (duplex input) static jam service check.

See “Sensor (duplex input)

lingering jam service check.” on page 2-161.

1.Remove all media present in media path.

2.Go to sensor (duplex exit) service check. See

“Sensor (duplex exit) service check (external duplex only)” on page 2-147.

3.Replace the external duplex assembly if problem remains.

238.07 Sensor (duplex input) static jam

Sensor (double-feed) static jam

Sensor (duplex exit) Source = External

duplex

Media remains on the sensor (duplex input), sensor (doublefeed) and the sensor (duplex exit) during the warm up sequence.

Go to sensor (duplex input) static jam service check.

See “Sensor (duplex input)

lingering jam service check.” on page 2-161.

Diagnostic information 2-43

Page 76

4062

Error

code or

message

Error contents Description/Action Possible repair actions

239.00 Mechanical feed error or timing error.

Source = External duplex

239.01 External duplex assembly error

Source = External duplex

Mechanical feed error or timing error.

1.Remove all media present in media path.

2.Check sensor (duplex input) for proper operation. See “Sensor (duplex

input) service check” on page 2-145.

3.Check sensor (duplex exit) for proper operation. See

“Sensor (duplex exit) service check (external duplex only)” on page 2-147.

4.Replace the external duplex assembly if problem remains.

1.Remove all media present in media path.

2.Check media fo r proper installation.

3.Check for obstructions in media path.

4.Ensure the external duplex assembly is properly installed.

5.Ensure the rear door of the external duplex is fully closed.

6.Check all connections on the external duplex assembly.

7.Replace the external duplex assembly if problem remains.

2-44 Service Manual

Page 77

Error

code or

message

4062

Error contents Description/Action Possible repair actions

239.02 External duplex assembly error

Source = External duplex

239.03 Device controls response error.

Source = External duplex

Mechanical feed error or timing error.

1.Remove all media present in media path.

2. Check media for proper installation.

3.Check for obstructions in media path.

4.Ensure the external duplex assembly is properly installed.

5.Ensure the rear door of the external duplex is fully closed.

6.Check all connections on the external duplex assembly.

7.Replace the external duplex assembly if problem remains.

1.Remove all media present in media path.

2. Check media for proper installation.

3.Check for obstructions in media path.

4.Ensure the external duplex assembly is properly installed.

5.Ensure the rear door of the external duplex is fully closed.

6.Check all connections on the external duplex assembly.

7.Replace the external duplex assembly if problem remains.

Diagnostic information 2-45

Page 78

4062

Error

code or

message

Error contents Description/Action Possible repair actions

239.04 Input device ready response error.

Source = External duplex

239.05 Output device response error.

Source = External duplex

Mechanical feed error or timing error.

1.Remove all media present in media path.

2.Check media fo r proper installation.

3.Check for obstructions in media path.

4.Ensure the external duplex assembly is properly installed.

5.Ensure the rear door of the external duplex is fully closed.

6.Check all connections on the external duplex assembly.

7.Replace the external duplex assembly if problem remains.

1.Remove all media present in media path.

2.Check media fo r proper installation.

3.Check for obstructions in media path.

4.Ensure the external duplex assembly is properly installed.

5.Ensure the rear door of the external duplex is fully closed.

6.Check all connections on the external duplex assembly.

7.Replace the external duplex assembly if problem remains.

2-46 Service Manual

Page 79

Error

code or

message

4062

Error contents Description/Action Possible repair actions

239.06 Failed the last page of a staple job.

Source = External duplex

239.07 Select output device error.

Source = External duplex

Mechanical feed error or timing error.

1.Remove all media present in media path.

2. Check media for proper installation.

3.Check for obstructions in media path.

4.Ensure the external duplex assembly is properly installed.

5.Ensure the rear door of the external duplex is fully closed.

6.Check all connections on the external duplex assembly.

7.Replace the external duplex assembly if problem remains.

1.Remove all media present in media path.

2. Check media for proper installation.

3.Check for obstructions in media path.

4.Ensure the external duplex assembly is properly installed.

5.Ensure the rear door of the external duplex is fully closed.

6.Check all connections on the external duplex assembly.

7.Replace the external duplex assembly if problem remains.

Diagnostic information 2-47

Page 80

4062

Error

code or

message

Error contents Description/Action Possible repair actions

239.08 Input source ready error.

Source = External duplex

239.11 Sensor (input) late jam from duplex

Source = External duplex

241.00 Media tray 1 area jam Source = Tray 1

Mechanical feed error or timing error.

Media is late reaching the sensor (input) within the specified time during the second side printing using the external duplex.

The media is jammed in the media tray 1 area.

1.Remove all media present in media path.

2.Check media fo r proper installation.

3.Check for obstructions in media path.

4.Ensure the external duplex assembly is properly installed.

5.Ensure the rear door of the external duplex is fully closed.

6.Check all connections on the external duplex assembly.

7.Replace the external duplex assembly if problem remains.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

1.Remove all media present in media path.

2.Check media fo r proper installation.

3.Check for obstructions in media path.

241.01 Pick motor control

2-48 Service Manual

failure. Media tray 1

The pick motor does not reach the proper operating speed at the specified time.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check all connections on the pick arm assembly.

4.Check all connections on the system card assembly.

5.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

6.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

Page 81

Error

code or

message

4062

Error contents Description/Action Possible repair actions

241.06 Sensor (input) late jam

Source = Tray 1 or MPF

241.07 Pick motor load error Source = Media tray 1

The media is late reaching the sensor (input) within the specified time.

The pick motor has failed or caused high mechanical load due to paper jam or bind.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check, clean or replace the pick rolls for wear and excess contamination. Go to “Pick roll assembly

removal (T650, T652, T654)” on page 4-44.

4.Check all connections on the pick arm assembly.

5.Check all connections on the system card assembly.

6.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

7.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

Diagnostic information 2-49

Page 82

4062

Error

code or

message

Error contents Description/Action Possible repair actions

241.08 Pick motor load error Source = Media tray 1

The pick motor has failed or caused high mechanical load due to paper jam or bind.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check, clean or replace the pick rolls for wear and excess contamination. Go to “Pick roll assembly

removal (T650, T652, T654)” on page 4-44.

4.Check all connections on the pick arm assembly.

5.Check all connections on the system card assembly.

6.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

7.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

241.10 Sensor (input) late jam

Source = Tray 1

241.11 Sensor (input) late jam

Source = Tray 1

241.12 Sensor (input) late jam

Source = Tray 1 or envelope feeder

241.14 Sensor (input) late jam

Source = Tray 1 or envelope feeder

The media is late reaching the sensor (input) within the specified time.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

2-50 Service Manual

Page 83

Error

code or

message

4062

Error contents Description/Action Possible repair actions

241.15 Sensor (input) late jam

Source = Tray 1 or envelope feeder

241.16 Sensor (input) late jam

Source = Tray 1

241.18 Sensor (input) late jam

Source = Tray 1

241.19 Pick motor control failure.

Source = Tray 1

The media is late reaching the sensor (input) within the specified time.

The pick motor does not reach the proper operating speed at the specified time.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check all connections on the pick arm assembly.

4.Check all connections on the system card assembly.

5.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

6.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

241.20 Tray 1 pick motor lost encoder failure

Source = Tray 1

The pick motor is not reporting pulses back to the engine.

1.Check all connections on the pick arm assembly.

2.Check all connections on the system card assembly.

3.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

Diagnostic information 2-51

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4062

Error

code or

message

Error contents Description/Action Possible repair actions

242.00 Media tray 2 area jam Source = Tray 2

242.02 Sensor (pass through) late jam

Source = Tray 2

242.03 Sensor (pass through) late jam

Source = Tray 2

242.04 Sensor (pass through) late jam

Source = Tray 2

242.05 Sensor (pass through) late jam

Source = Tray 2

The media is jammed in the media tray 2 area.

The media is late reaching the sensor (pass through) within the specified time.

1.Remove all media present in media path.

2.Check media fo r proper installation.

3.Check for obstructions in media path.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

242.06 Sensor (pass through)

242.08 Sensor (pass through)

242.09 Sensor (input) late

2-52 Service Manual

late jam Source = Tray 2

lingering jam Source = Tray 2

jam Source = Tray 2

The media is late reaching the sensor (pass through) within the specified time.

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

The media is late reaching the sensor (input) within the specified time.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering jam service check.” on page 2-165.

Go to sensor (input) late jam service check.

See “Sensor (input) late jam

service check.” on page 2-148.

Page 85

Error

code or

message

4062

Error contents Description/Action Possible repair actions

242.10 sensor (pass through) late jam

Source = Tray 2

242.13 Sensor (pass through) static jam

Source = Tray 2

242.16 sensor (pass through) late jam

Source = Tray 2

242.17 Media tray pulled jam Source = Tray 2

242.18 Pick retry timeout Source = Tray 2

242.19 Pick retry timeout Source = Tray 2

The media is late reaching the sensor (pass through) within the specified time.

Media remains on the sensor (input) during the warm up sequence.

The media is late reaching the sensor (pass through) within the specified time.

A media tray above the source tray was pulled during the printing process.

The engine timed out waiting for the tray 2 to report ready before the first pick attempt.

The engine timed out waiting for the tray 2 to report ready before a pick retry attempt.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-166.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

1.Remove all media present in media path.

2.Close all media trays.

Turn the machine off/on.

242.52 Tray 2 pick motor overrun failure

Source = Tray 2

The Pick motor encoder continues to detect pulses after the motor was turned off.

1.Check all connections on the pick arm assembly.

2.Check all connections on the system card assembly.

3.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

Diagnostic information 2-53

Page 86

4062

Error

code or

message

Error contents Description/Action Possible repair actions

242.33 Tray 2 not ready Source = Tray 2

242.34 Empty tray pick attempted

Source = Tray 2

242.35 Pick page received while POR not yet done.

Source = Tray 2

Tray was not properly pushed into the machine.

The pick arm attempted to pick with no media in the tray.

Media remains on the sensor (input) during the warm up sequence.

1.Check the size sensing fingers on the media tray for damage

2.Replace the media tray assembly if problem remains.

3.Check the switch (media size) for proper connection.

4.Replace the switch (media size) if problem remains. Go to “Switch (media

size) assembly removal (T650, T652, T654)” on page 4-62.

1.Check the media out actuator for damage.

2.Replace the media out actuator if problem remains. Go to “Media out

actuator removal (T650, T652, T654)” on page 4-28.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-166.

242.36 Sensor (pass through) static jam

Source = Tray 2

242.37 Sensor (pass through) late jam

Source = Tray 2

242.39 Media tray pulled jam A media tray above the source

242.40 Sensor (pass through) lingering jam

Source = Tray 2

Media remains on the sensor (input) during the warm up sequence.

The media is late reaching the sensor (pass through) within the specified time.

tray was pulled during the printing process.

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-166.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

1.Remove all media present in media path.

2.Close all media trays.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering jam service check.” on page 2-165.

2-54 Service Manual

Page 87

Error

code or

message

4062

Error contents Description/Action Possible repair actions

242.49 HCIT tray lift motor stalled failure

Source = Tray 2

242.50 HCIT tray lift motor underspeed failure

Source = Tray 2

The HCIT tray lift motor has stalled or has become obstructed.

The HCIT tray lift motor does not rotate at the specified speed.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray lift drive motor assembly removal” on page 4-86.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift drive motor assembly for binding or damage.

3. Replace the HCIT tray lift motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray lift drive motor assembly removal” on page 4-86.

242.52 HCIT tray lift motor overrun failure

Source = Tray 2

The HCIT tray lift motor continues to detect pulses after the motor has turned off.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray lift drive motor assembly removal” on page 4-86.

Diagnostic information 2-55

Page 88

4062

Error

code or

message

Error contents Description/Action Possible repair actions

242.65 Pick motor load error Source = Media tray 2

The pick motor has failed or caused high mechanical load due to paper jam or bind.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check, clean or replace the pick rolls for wear and excess contamination. Go to “Pick roll assembly

removal (T650, T652, T654)” on page 4-44.

4.Check all connections on the pick arm assembly.

5.Check all connections on the system card assembly.

6.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

7.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

242.66 Pick motor underspeed failure

Source = Media tray 2

The pick motor does not rotate at the specified speed.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check all connections on the pick arm assembly.

4.Check all connections on the system card assembly.

5.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

6.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

2-56 Service Manual

Page 89

Error

code or

message

4062

Error contents Description/Action Possible repair actions

242.67 Pick motor overspeed failure

Source = Media tray 2

242.68 Pick motor stop error Source = Media tray 2

The pick motor does not rotate at the specified speed.

Pick motor stop error detected by options tray x

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check all connections on the pick arm assembly.

4.Check all connections on the system card assembly.

5.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

6.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check all connections on the pick arm assembly.

4.Check all connections on the system card assembly.

5.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

6.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

Diagnostic information 2-57

Page 90

4062

Error

code or

message

Error contents Description/Action Possible repair actions

242.69 Pick motor control failure.

Source = Media tray 2

243.00 Media tray 3 area jam The media is jammed in the

The pick motor does not reach the proper operating speed at the specified time.

media tray 3 area.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check all connections on the pick arm assembly.

4.Check all connections on the system card assembly.

5.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

6.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

1.Remove all media present in media path.

2.Check media fo r proper installation.

3.Check for obstructions in media path.

243.02 Sensor (pass through) late jam

Source = Tray 3

243.03 Sensor (pass through) late jam

Source = Tray 3

243.04 Sensor (pass through) late jam

Source = Tray 3

243.05 Sensor (pass through) late jam

Source = Tray 3

The media is late reaching the sensor (pass through) within the specified time.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

2-58 Service Manual

Page 91

Error

code or

message

4062

Error contents Description/Action Possible repair actions

243.06 Sensor (pass through) late jam

Source = Tray 3

243.08 Sensor (pass through) lingering jam

Source = Tray 3

243.10 Sensor (pass through) late jam

Source = Tray 3

243.13 Sensor (pass through) static jam

Source = Tray 3

243.16 Sensor (pass through) late jam

Source = Tray 3

The media is late reaching the sensor (pass through) within the specified time.

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

The media is late reaching the sensor (pass through) within the specified time.

Media remains on the sensor (input) during the warm up sequence.

The media is late reaching the sensor (pass through) within the specified time.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering jam service check.” on page 2-165.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-166.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

243.17 Media tray pulled jam Source = Tray 3

243.18 Pick retry timeout Source = Tray 3

243.19 Pick retry timeout Source = Tray 3

A media tray above the source tray was pulled during the printing process.

The engine timed out waiting for the tray 3 to report ready before the first pick attempt.

The engine timed out waiting for the tray 3 to report ready before a pick retry attempt.

1.Remove all media present in media path.

2.Close all media trays.

Turn the machine off/on.

Diagnostic information 2-59

Page 92

4062

Error

code or

message

Error contents Description/Action Possible repair actions

243.33 Tray 3 not ready Source = Tray 3

243.34 Empty tray pick attempted

Source = Tray 3

243.35 Pick page received while POR not yet done.

Source = Tray 3

Tray was not properly pushed into the machine.

The pick arm attempted to pick with no media in the tray.

Media remains on the sensor (input) during the warm up sequence.

1.Check the size sensing fingers on the media tray for damage

2.Replace the media tray assembly if problem remains.

3.Check the switch (media size) for proper connection.

4.Replace the switch (media size) if problem remains. Go to “Switch (media

size) assembly removal (T650, T652, T654)” on page 4-62.

1.Check the media out actuator for damage.

2.Replace the media out actuator if problem remains. Go to “Media out

actuator removal (T650, T652, T654)” on page 4-28.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-166.

243.36 Sensor (pass through) static jam

Source = Tray 3

243.37 Sensor (pass through) late jam

Source = Tray 3

243.39 Media tray pulled jam Source = Tray 3

243.40 Sensor (pass through) lingering jam

Source = Tray 3

Media remains on the sensor (input) during the warm up sequence.

The media is late reaching the sensor (pass through) within the specified time.

A media tray above the source tray was pulled during the printing process.

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-166.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

1.Remove all media present in media path.

2.Close all media trays.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering jam service check.” on page 2-165.

2-60 Service Manual

Page 93

Error

code or

message

4062

Error contents Description/Action Possible repair actions

243.49 HCIT tray lift motor stalled failure

Source = Tray 3

243.50 HCIT tray lift motor underspeed failure

Source = Tray 3

The HCIT tray lift motor has stalled or has become obstructed.

The HCIT tray lift motor does not rotate at the specified speed.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray lift drive motor assembly removal” on page 4-86.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray lift drive motor assembly removal” on page 4-86.

243.52 HCIT tray lift motor overrun failure

Source = Tray 3

The HCIT tray lift motor continues to detect pulses after the motor has turned off.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray lift drive motor assembly removal” on page 4-86.

Diagnostic information 2-61

Page 94

4062

Error

code or

message

Error contents Description/Action Possible repair actions

243.65 Pick motor load error Source = Media tray 3

The pick motor has failed or caused high mechanical load due to paper jam or bind.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check, clean or replace the pick rolls for wear and excess contamination. Go to “Pick roll assembly

removal (T650, T652, T654)” on page 4-44.

4.Check all connections on the pick arm assembly.

5.Check all connections on the system card assembly.

6.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

7.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

243.66 Pick motor underspeed failure

Source = Media tray 3

The pick motor does not rotate at the specified speed.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check all connections on the pick arm assembly.

4.Check all connections on the system card assembly.

5.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

6.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

2-62 Service Manual

Page 95

Error

code or

message

4062

Error contents Description/Action Possible repair actions

243.67 Pick motor overspeed failure

Source = Media tray 3

243.68 Pick motor stop error Source = Media tray 3

The pick motor does not rotate at the specified speed.

Pick motor stop error detected by options tray x

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check all connections on the pick arm assembly.

4.Check all connections on the system card assembly.

5.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

6.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check all connections on the pick arm assembly.

4.Check all connections on the system card assembly.

5.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

6.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

Diagnostic information 2-63

Page 96

4062

Error

code or

message

Error contents Description/Action Possible repair actions

243.69 Pick motor control failure.

Source = Media tray 3

244.00 Media tray 4 area jam The media is jammed in the

The pick motor does not reach the proper operating speed at the specified time.

media tray 4 area.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check all connections on the pick arm assembly.

4.Check all connections on the system card assembly.

5.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

6.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

1.Remove all media present in media path.

2.Check media fo r proper installation.

3.Check for obstructions in media path.

244.02 Sensor (pass through) late jam

Source = Tray 4

244.03 Sensor (pass through) late jam

Source = Tray 4

244.04 Sensor (pass through) late jam

Source = Tray 4

244.05 Sensor (pass through) late jam

Source = Tray 4

The media is late reaching the sensor (pass through) within the specified time.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

2-64 Service Manual

Page 97

Error

code or

message

4062

Error contents Description/Action Possible repair actions

244.06 Sensor (pass through) late jam

Source = Tray 4

244.08 Sensor (pass through) lingering jam

Source = Tray 4

244.10 Sensor (pass through) late jam

Source = Tray 4

244.13 Sensor (pass through) static jam

Source = Tray 4

244.16 Sensor (pass through) late jam

Source = Tray 4

The media is late reaching the sensor (pass through) within the specified time.

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

The media is late reaching the sensor (pass through) within the specified time.

Media remains on the sensor (input) during the warm up sequence.

The media is late reaching the sensor (pass through) within the specified time.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering jam service check.” on page 2-165.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-166.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

244.17 Media tray pulled jam A media tray above the source

tray was pulled during the printing process.

244.18 Pick retry timeout Source = Tray 4

244.19 Pick retry timeout Source = Tray 4

The engine timed out waiting for the tray 4 to report ready before the first pick attempt.

The engine timed out waiting for the tray 4 to report ready before a pick retry attempt.

1.Remove all media present in media path.

2.Close all media trays.

Turn the machine off/on.

Diagnostic information 2-65

Page 98

4062

Error

code or

message

Error contents Description/Action Possible repair actions

244.33 Tray 4 not ready Source = Tray 4

244.34 Empty tray pick attempted

Source = Tray 4

244.35 Pick page received while POR not yet done.

Source = Tray 4

Tray was not properly pushed into the machine.

The pick arm attempted to pick with no media in the tray.

Media remains on the sensor (input) during the warm up sequence.

1.Check the size sensing fingers on the media tray for damage

2.Replace the media tray assembly if problem remains.

3.Check the switch (media size) for proper connection.

4.Replace the switch (media size) if problem remains. Go to “Switch (media

size) assembly removal (T650, T652, T654)” on page 4-62.

1.Check the media out actuator for damage.

2.Replace the media out actuator if problem remains. Go to “Media out

actuator removal (T650, T652, T654)” on page 4-28.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-166.

244.36 Sensor (pass through) static jam

Source = Tray 4

244.37 Sensor (pass through) late jam

Source = Tray 4

244.39 Media tray pulled jam Source = Tray 4

244.40 Sensor (pass through) lingering jam

Source = Tray 4

Media remains on the sensor (input) during the warm up sequence.

The media is late reaching the sensor (pass through) within the specified time.

A media tray above the source tray was pulled during the printing process.

Media reached the sensor (pass through) within the specified time but did not clear it within the specified time.

Go to sensor (pass through) static jam service check.

See “Sensor (pass through)

static jam service check” on page 2-166.

Go to sensor (pass through) late jam service check.

See “Sensor (pass through)

late jam service check” on page 2-164.

1.Remove all media present in media path.

2.Close all media trays.

Go to sensor (pass through) lingering jam service check.

See “Sensor (pass through)

lingering jam service check.” on page 2-165.

2-66 Service Manual

Page 99

Error

code or

message

4062

Error contents Description/Action Possible repair actions

244.49 HCIT tray lift motor stalled failure

Source = Tray 4

244.50 HCIT tray lift motor underspeed failure

Source = Tray 4

The HCIT tray lift motor has stalled or has become obstructed.

The HCIT tray lift motor does not rotate at the specified speed.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray lift drive motor assembly removal” on page 4-86.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray lift drive motor assembly removal” on page 4-86.

244.52 HCIT tray lift motor overrun failure

Source = Tray 4

The HCIT tray lift motor continues to detect pulses after the motor has turned off.

1. Ensure the HCIT media tray assembly is properly inserted into the machine.

2. Check the HCIT tray lift motor assembly for binding or damage.

3. Replace the HCIT tray lift drive motor assembly if problem remains.

Go to “High capacity input

tray (HCIT) tray lift drive motor assembly removal” on page 4-86.

Diagnostic information 2-67

Page 100

4062

Error

code or

message

Error contents Description/Action Possible repair actions

244.65 Pick motor load error Source = Media tray 4

The pick motor has failed or caused high mechanical load due to paper jam or bind.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check, clean or replace the pick rolls for wear and excess contamination. Go to “Pick roll assembly

removal (T650, T652, T654)” on page 4-44.

4.Check all connections on the pick arm assembly.

5.Check all connections on the system card assembly.

6.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

7.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

244.66 Pick motor underspeed failure

Source = Media tray 4

The pick motor does not rotate at the specified speed.

1.Remove all media present in media path.

2.Ensure media tray is not overfilled.

3.Check all connections on the pick arm assembly.

4.Check all connections on the system card assembly.

5.Replace the pick arm assembly if problem remains. Go to “Pick arm

assembly removal (T650, T652, T654)” on page 4-42.

6.Replace system card assembly if problem remains. Go to “System

card assembly removal (T650, T652, T654)” on page 4-69.

2-68 Service Manual

LEXMARK T650, T650n, T652dn, T654dn Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of contents

Notices and safety information

Laser notice

Laser

Avis relatif à l’utilisation de laser

Avvertenze sui prodotti laser

Avisos sobre el láser

Declaração sobre Laser

Laserinformatie

Lasermeddelelse

Laserilmoitus

Huomautus laserlaitteesta

Laser-notis

Laser-melding

Avís sobre el Làser

Lithium warning

Consignes de sécurité

Norme di sicurezza

Sicherheitshinweise

Pautas de Seguridad

Informações de Segurança

Informació de Seguretat

Preface

1. General information

Maintenance approach

Options

Available internal options

Media handling options

Printer configurations

Supported paper sizes, types, and weights

Tools required

Acronyms

2. Diagnostic information

Start

Confirm the installation status

Power-on Reset sequence

Entering Diagnostics mode

User attendance messages

Error code table 1