Page 1
Lexmark
MS310/312/315/410/415/510/610
&
MX310/410/510/610
Mono Product Study Guide
Page 2
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Revision Information:
4/7/2014 – Three new models added to the printer family. These are the MS312, MS315, and the
MS415. Serviceability is identical to the existing models that were announced in the fall
of 2012. Revision 2.0 of this Study Guide incorporates the new printer information into
the guide.
Edition: April 2014
Revision: 2.0
The following paragraph does not appl y to an y countr y where such prov isi ons are inc onsis ten t with loc al
law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore,
this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in later editions. Improvements or
changes in the products or the programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Services Training/008-2, 740 West New
Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at SVCTrain@Lexmark.com. Lexmark may use
or distribute any of the information you supply in any way it believes appropriate without incurring any
obligation to you.
References in this publication to products, programs, or services do not imply that the manufacturer
intends to make these available in all countries in which it operates. Any reference to a product, program,
or service is not intended to state or imply that only that product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any existing intellectual property
right may be used instead. Evaluation and verification of operation in conjunction with other products,
programs, or services, except those expressly designated by the manufacturer, are the user’s
responsibility.
Lexmark, Lexmark with diamond design, and MarkNet are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
PCL® is a registered trademark of the Hewlett-Packard Company.
All other trademarks are the property of their respective owners.
© 2014 Lexmark International, Inc. All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial
computer software and documentation developed exclusively at private expense.
For Training Purposes Only 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
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For Training Purposes Only 4/21/2014
Page 5
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Table of Contents
LASER PRINTER NAMING CONVENTION ................................................................... 1
PRODUCT LINEUP ........................................................................................................ 1
LEXMARK MS31X/MS41X/MS510/MS610 SERIES .................................................................................... 1
LEXMARK MX310/MX410/MX510/MX610 SERIES ................................................................................... 1
TECHNICAL INFORMATION ......................................................................................... 1
PRINTER SPECIFICATIONS: MS310/312/315/410/415/510/610 ................................................................. 1
DUTY CYCLE: MS31X/MS41X/MS510/MS610 SERIES .............................................................................. 1
PRINT SPEED: MS31X/MS41X/MS510/MS610 SERIES ............................................................................. 1
TIME TO FIRST PRINT (TTFP): MS31X/MS41X/MS510/MS610 SERIES ..................................................... 1
MEDIA OPTIONS: MS31X/MS41X/MS510/MS610 SERIES ......................................................................... 1
TECHNICAL INFORMATION ......................................................................................... 2
SPECIFICATIONS: MX310/MX410/MX510/MX610 .................................................................................... 2
DUTY CYCLE: MX310/MX410/MX51X/MX61X .......................................................................................... 3
PRINT SPEED: MX310/MX410/MX51X/MX61X ......................................................................................... 3
TIME TO FIRST PRINT (TTFP): MX310/MX410/MX51X/MX61X ................................................................. 3
SCANNER AND FAX SPECIFICATIONS: MX310/MX410/MX51X/MX61X....................................................... 4
ADF SCAN SPEED: MX310/MX410/MX51X/MX61X ................................................................................. 5
TIME TO FIRST COPY (TTFC): MX310/MX410/MX51X/MX61X ................................................................. 5
MEDIA OPTIONS: MX310/MX410/MX510/MX610 ..................................................................................... 6
THEORY OF OPERATION ............................................................................................. 7
ELECTROPHOTOGRAPHIC PROCESS .......................................................................................................... 7
EP Process Components Cross-Sectional ...................................................................................... 8
PAPER TRANSPORT SYSTEM AND ENHANCEMENTS .................................................................................... 9
Base Engine Features and Updates ................................................................................................ 9
Paper Transport System Key Components: MS310/MS312/MS315/MS410/MS415 .................... 11
Paper Transport System Key Components: MS510/MS610 and MX310/MX410/MX51x/MX61x . 12
Print Engine Paper Path: MS510/M S61 0 and MX 510/ MX 610 Seri es ........................................... 14
Paper Jam Locations: MS310/MS312/MS315/MS410/MS415 ...................................................... 15
Paper Jam Locations: MS510/MS610 Series ................................................................................ 16
Paper Jam Locations: MX310/MX410/MX51x ............................................................................... 17
For Training Purposes Only 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Paper Jam Locations: MX61x ........................................................................................................ 18
SCANNER SYSTEM: MX310/MX410/MX510/MX610 ............................................................................... 19
ADF Theory of Operation ............................................................................................................... 19
ADF Key Components: MX310 ...................................................................................................... 21
ADF Paper Path: MX310................................................................................................................ 22
ADF Key Components: MX410/MX 51x /MX 61x ............................................................................. 23
ADF Paper Path: MX410/MX51x /MX 61x ....................................................................................... 24
Flatbed Key Components: MX310/MX410/MX51x /MX61x ............................................................ 25
CONTROL PANEL AND MENUS ................................................................................. 26
MS310D/DN CONTROL PANEL ................................................................................................................ 26
Buttons and Functions ................................................................................................................... 26
Administrative Menu: MS310d/dn .................................................................................................. 27
Service Menus: MS310 .................................................................................................................. 28
MS312DN AND MS410D/DN CONTROL PANEL ......................................................................................... 30
Buttons and Functions ................................................................................................................... 30
Administrative Menu: MS31 2dn and MS 410 d/d n .......................................................................... 31
Service Menus: MS410 and MS412 .............................................................................................. 32
MS315DN/MS415DN/MS510DN CONTROL PANEL .................................................................................. 34
MS610DN CONTROL PANEL ................................................................................................................... 34
Buttons and Functions: MS315dn/MS415d n/M S5 10d n and MS 610 dn ......................................... 35
Administrative Menu: MS315dn/MS415dn/MS510dn and MS610dn ............................................ 36
Service Menus: MS315dn/MS415dn/MS510dn and MS610dn ..................................................... 37
MS610DE CONTROL PANEL .................................................................................................................... 40
Buttons and Functions ................................................................................................................... 40
Administrative Menu: MS610de ..................................................................................................... 41
Service Menus: MS610de .............................................................................................................. 42
MX310DN CONTROL PANEL ................................................................................................................... 45
MX410DE/MX510DE/MX511DE CONTROL PANEL ................................................................................... 45
MX610DE/MX611DE/MX611DHE CONTROL PANEL................................................................................. 45
Buttons and Functions: MX310/MX410/MX51x/MX61x ................................................................. 46
MX310/MX410/MX51x Home Screen Menus ................................................................................ 47
MX61x Home Screen Menus ......................................................................................................... 48
Administrative Menu: MX310/MX410/MX51x/MX61x .................................................................... 49
Service Menus: MX310/MX410/MX51x/MX61x ............................................................................. 50
SUPPLIES .................................................................................................................... 53
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
UPPLY CHANGES AND KEY UPDATES .................................................................................................... 53
S
SUPPLY LIFE MESSAGING INFORMATION .................................................................................................. 54
Toner Cartridge Life Messaging ..................................................................................................... 54
Imaging Unit Life Messaging .......................................................................................................... 55
Maintenance Kit Life Messaging .................................................................................................... 56
How to Change Supply Life Messaging Settings ........................................................................... 57
Adjustable Supplies Alert O ptio ns .................................................................................................. 58
DETECTION OF NON-GENUINE SUPPLIES ................................................................................................. 59
TONER CARTRIDGES ............................................................................................................................... 60
MS31x, MS41x, MS510 and MS610 Series................................................................................... 60
MX310, MX410, MX51x and MX61x .............................................................................................. 60
IMAGING UNITS ....................................................................................................................................... 60
MAINTENANCE ITEMS .............................................................................................................................. 61
MS510 and MS610 ........................................................................................................................ 61
MX310, MX410, MX51x and MX61x .............................................................................................. 61
HARDWARE CHANGES .............................................................................................. 62
CARTRIDGE SHUTTER/PLUNGER.............................................................................................................. 62
CUSTOMER INSTALLABLE WIRELESS ....................................................................................................... 63
ELIMINATED SENSORS ............................................................................................................................ 63
NEW ESD GROUND POINTS .................................................................................................................... 63
NEW SENSORS ....................................................................................................................................... 64
FIRMWARE AND FUNCTIONALITY CHANGES ......................................................... 65
ERROR CODE FORMATTING ..................................................................................................................... 65
Decoding Paper Jam Sub-error Codes <.xx> ................................................................................ 65
AUTO REBOOT – ERROR RECOVERY ....................................................................................................... 66
Sample Generic Control Panel Messages after Auto Reboot........................................................ 67
SAFE MODE ............................................................................................................................................ 68
When Should Safe Mode be Enabled? .......................................................................................... 68
Configuration and Management ..................................................................................................... 69
Safe Mode Messaging ................................................................................................................... 69
Safe Mode Print Behavior .............................................................................................................. 70
RESTORE POINT ..................................................................................................................................... 71
COMPLEX PARTS AND PROCEDURES .................................................................... 72
PART REMOVAL TIPS .............................................................................................................................. 72
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
ONTROL PANEL .............................................................................................................................. 73
C
CONTROLLER BOARD ................................................................................................................... 73
PRINTHEAD ............................................................................................................................. 77
ACM PICK CLUTCH ...................................................................................................................... 77
ACM ASSEMBLY ..................................................................................................................... 78
TRAILING EDGE SENSOR ......................................................................................................... 79
MPF SOLENOID ...................................................................................................................... 80
MPF SEPARATOR PAD ............................................................................................................ 81
MIRRORED NVRAM COMPONENTS ......................................................................................................... 81
Control Panel ............................................................................................................................ 81
Controller Board ................................................................................................................... 81
ZERO INSERTION FORCE (ZIF) CONNECTORS ..................................................................................... 82
Horizontal Top Contact Connector ................................................................................................. 82
How to Remove a Cable from the Horizontal Top Contact Connector.................................... 82
Horizontal Bottom Contact Conn ec tor ........................................................................................... 84
Vertical Mount Contact Connector ................................................................................................. 86
How to Insert a Cable into the Vertical Mount Contact Connector .......................................... 86
Horizontal Sliding Contact Conn ec tor ............................................................................................ 87
LOW INSERTION FORCE (LIF) CONNECTOR ......................................................................................... 89
How to Insert a Cable into the LIF Connector ......................................................................... 89
OTHER SPECIAL INSTRUCTIONS ............................................................................................................... 90
Staple Finisher ............................................................................................................................... 90
CLEANING THE PRINTER .......................................................................................................................... 91
LUBRICATION SPECIFICATION .................................................................................................................. 91
CLEANING THE MFP DOCUMENT GLASS .................................................................................................. 92
PRINT QUALITY DIAGNOSTIC TIPS .......................................................................... 93
GENERAL TERMINOLOGY ........................................................................................................................ 93
Know your paper orientation when diagnosing a print quality issue. ............................................. 93
Know the direction of the print when diagnosing a print quality issue. .......................................... 93
PRINT QUALITY RULES OF THUMB ........................................................................................................... 94
PAPER TRANSPORT DIAGNOSTIC TIPS .................................................................. 95
PAPER RULES OF THUMB ........................................................................................................................ 95
For Training Purposes Only 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
M S 8 1 2
dn
“M” for monochrome laser and “C” for color
“S” for single function and “X” for multifunction
Class: higher the number, greater level of performance and duty cycle
Gen: changes with each generati on of product introduced in that class
Model: identifies the specific model within a class and generation
Suffix Convention
n
Network
d
Duplex
e
eTask
h
Hard Drive
x
High Capacity Input Tray
f
Finisher
m
Mailbox
t
Tray
p
Hole Punch
Laser Printer Naming Conv ention
Beginning in the fall of 2012, Lexmark changed the naming convention of its laser printers based on a 5digit identifier. The chart below outlines what each of these codes mean.
For Training Purposes Only 1 4/21/2014
Page 10
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Product Li neup
Lexmark MS31x/MS41x/MS510/MS610 Series
Model Name
Machine Type –
Model Number
Network Duplex Control Panel
Solutions
Enabled
MS310d
MS310dn
MS312dn
MS410d
MS410dn
MS315dn
MS415dn
MS510dn
MS610dn/dtn
MS610de/dte
4514-220 N Y
4514-230 Y Y N
4514-330 Y Y
4514-420 N Y N
4514-430 Y Y N
4514-335 Y Y
4514-530 Y Y N
2.4” Color LCD
4514-630 Y Y N
4514-635 Y Y N
4514-646 Y Y 4.3” Color Touch Y
Lexmark MX310/MX410/MX510/MX610 Series
Model Name
MX310dn
Machine Type –
Model Number
7015-270 Y Y 2.4” Color LCD N
Network Duplex Control Panel
LED
N
N
2-Line APA
Mono LED
N
Solutions
Capable
MX410de
MX510de
MX511de/dte
MX511dhe
MX610de
MX611de/dte
MX611dhe
For Training Purposes Only 1 4/21/2014
7015-470 Y Y
7015-630 Y Y Y
7015-670 Y Y Y
7015-675 Y Y Y
7016-630 Y Y
7016-670 Y Y Y
7016-675 Y Y Y
4.3” Color Touch
7” Color Touch
Y
Y
Page 11
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
MS310d/dn
MS312dn
MS510dn
MS610dn
Fuser
Technology
240GB+
Technic al Information
Printer Specifications: MS310/312/315/410/415/510/610
Performance
Processor 6170 (Dual Core 800 MHz)
Memory
Standard
Memory
Max Memory 128MB 256MB
Memory
Options
Optional Flash
Memory
Hard Drive None
Connectivity
Connectivity –
Standard
1
128MB 256MB
USB, 10/100
Ethernet,
Parallel
MS315dn MS410d/dn MS415dn
Belt Fuser
128MB (d)
256MB (dn)
128MB (d)
256MB (dn)
None
USB-B 2.0 (Rear), Gigabit Ethernet
(Additional Parallel Port option for
512MB,
1GB (x16)
256MB
MS415 only)
256MB 256MB 512MB
256MB 1280MB 2.5GB
None
MS610de
512MB,
1GB (x16)
USB-A 2.0 (Front), USB-B
2.0 (Rear), USB-A 2.0
(Rear for MS610de only),
Gigabit Ethernet
1GB, 2GB
(x32)
Optional
For Training Purposes Only 1 4/21/2014
Page 12
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
MS315dn
MS610dn
1
MS310d/dn
802.11x
Connectivity –
Optional
USB Host None
Option Slots
ISP Slots None Yes
The standard memory is embedded into the controller board.
Wireless
(Swiss) –
MS310dn
only
MS312dn
802.11x
Wireless
MS410d/dn MS415dn
Parallel
(SPR only);
802.11x
Wireless
(Swiss) –
MS410dn
only
802.11x
Wireless
MS510dn
Parallel
(SPR only);
802.11x
Wireless
(Swiss)
Front USB-
A 2.0 Host
(low, full,
high) –
MS610dn
only
MS610de
Parallel,
Serial, Fiber
via ISP Pod;
802.11x
Wireless
(Swiss)
Front USB-A
2.0 Host
(low, full,
Rear USB-A
(low, full,
high);
Host
high)
For Training Purposes Only 2 4/21/2014
Page 13
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Recommended Monthly
Page Volume1
Duty Cycle: MS31x/MS41x/MS510/MS610 Series
Printer Model
MS310
MS312
MS315
MS410
MS415
MS510
MS610dn
MS610de
¹ Recommended Monthly Page Volume is a range of pages that helps customers evaluate Lexmark’s
product offerings based on the average number of pages customers plan to print on the device each
month. Lexmark recommends that the number of pages per month be within the stated range for
optimum device performance, based on factors including: supplies replacement intervals, paper loading
intervals, speed, and typical customer usage.
² Maximum Monthly Duty Cycle is defined as the maximum number of pages a device could deliver in
a month using a multi-shift operation. This metric provides a comparison of robustness in relation to
other Lexmark printers and MFPs.
500 to 2,500 pages
500 to 2,500 pages
500 to 4,000 pages
750 to 7,200 pages
750 to 7,200 pages
1,500 to 14,000 pages
3,000 to 16,000 pages
3,000 to 16,000 pages
Max Monthly Duty Cycle 2
50,000 pages
50,000 pages
60,000 pages
80,000 pages
80,000 pages
80,000 pages
100,000 pages
150,000 pages
For Training Purposes Only 1 4/21/2014
Page 14
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Printer Models
MS310
MS312
MS410
MS415
MS610dn
MS610de
above.
Printer Models
MS312
MS510
MS610de
Time to First Page, as fast as rated times above.
Print Speed: MS31x/MS41x/MS510/MS610 Series
Media Size
Letter, Tray 1 (PPM)
A4, Tray 1 (PPM)
Notes: The Claim Values above specifies the maximum throughput, in Pages Per Minute (PPM),
based on resolution and media size. For media sizes smaller than A4 and Letter, throughput is reduced
to protect the printer from thermal damage. Speed values can be up to and as fast as the rated speeds
35 37 40 45 50
33 35 38 42 47
MS315
MS510
Time to First Print (TTFP): MS31x/MS41x/MS510/MS610
Series
Printer Mode
Time from Ready Mode (sec)
Time from Sleep Mode (sec)
MS310
6.5 6.5 6.5 6.5 6.5
9.0 9.5 9.0 9.5 9.0
MS315 MS410 MS415
MS610dn
Notes: Time To First Page (TTFP) is defined to be the time from the moment when the host sends the
print signal until the moment the trailing edge of the first letter page leaves the exit feed rollers. TTFP
is measured using a moderate-coverage text page.
For Training Purposes Only 1 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Media Options: MS31x/MS41x/MS510/MS610 Series
Options
250-Sheet Tray
550-Sheet Tray
Swivel Cabinet
Adjustable Printer Stand
Notes:
• Only the abov e pa per handling o ptions are com patible with MS 310, MS410, MS510, and MS6 10
Series printers. Paper handling options for other current printers and legacy printers are not
supported on MS310, MS410, MS510, and MS610 Series printers.
• The Lexmark MS310, MS410, MS510, and MS610 Series do no support output options.
The authoritative tables of maximum Printer Paper Options/Furniture combinations are publicly available
at www.lexmark.com/multifunction
paper input options for any of the MS310/MS410/MS510/MS610Series printers.
printers. Please refer to this information when purchasing additional
For Training Purposes Only 1 4/21/2014
Page 16
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Technic al Information
Specifications: MX310/MX410/MX510/MX610
MX310 MX410 MX510 MX511 MX610 MX611
Performance
Fuser Technology Belt Fuser
Processor 6170 (Dual Core 800 MHz)
Memory
Standard Memory
Max Memory 256MB 2.5GB 3GB
Memory Options None 1024MB or 2048MB
Hard Drive None
Connectivity
Connectivity – Standard USB-B 2.0 high speed,10/100/1000 Base TX, 10/100 Base TX
Connectivity – Optional
USB Host – Front None USB-A 2.0 High Speed
USB Host – Rear USB-B 2.0 High-speed
Option Slots
DRAMM DIMM Slots None 1 Slot
1
256MB 512MB 1GB
Wireless (Swiss)
Standard 120GB
(MX511dhe);
Optional 120GB
(MX510de & MX511de)
Wireless (Brie),
RS-232 serial,
1284-B parallel
Standard 120GB
(MX611dhe);
Optional 120GB
(MX610de,MX611de)
Wireless (Brie),
RS-232 serial,
1284-B parallel
ISP Slots 1 Slot
eMMC Slots 1 Slot
1
The standard memory is embedded into the controller board.
For Training Purposes Only 2 4/21/2014
Page 17
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Recommended Monthly
Page Volume1
Printer Models
MX310dn
MX410de
MX51x
MX61x
Printer Models
MX310
MX410
MX51x
MS61x
Duty Cycle: MX310/MX410/MX51x/MX61x
Printer Model
MX310dn 250 - 6,000 pages
MX410de 750 - 10,000 pages
MX51x 2,000 - 12,000 pages
MX61x 2,000 - 15,000 pages
¹ Recommended Monthly Page Volume is a range of pages that helps customers evaluate Lexmark’s
product offerings based on the average number of pages customers plan to print on the device each
month. Lexmark recommends that the number of pages per month be within the stated range for
optimum device performance, based on factors including: supplies replacement intervals, paper loading
intervals, speed, and typical customer usage.
² Maximum Monthly Duty Cycle is defined as the maximum number of pages a device could deliver in
a month using a multi-shift operation. This metric provides a comparison of robustness in relation to
other Lexmark printers and MFPs.
Max Monthly Duty Cycle 2
50,000 pages
80,000 pages
100,000 pages
150,000 pages
Print Speed: MX310/MX410/MX51x/MX61x
Media Size
Letter, Tray 1 (PPM)
A4, Tray 1 (PPM)
Notes: The Claim Values above specifies the maximum throughput, in Pages Per Minute (PPM),
based on resolution and media size. For media sizes smaller than A4 and Letter, throughput is reduced
to protect the printer from thermal damage. Speed values can be up to and as fast as the rated speeds
above.
35 40 45 50
33 38 42 47
Time to First Print (TTFP): MX310/MX410/MX51x/MX61x
Printer Mode
Time from Ready Mode (sec)
Time from Sleep Mode (sec)
Notes: Time To First Page (TTFP) is defined to be the time from the moment when the host sends the
print signal until the moment the trailing edge of the first letter page leaves the exit feed rollers. TTFP
is measured using a moderate-coverage text page.
Time to First Page, as fast as rated times above.
6.5 6.5 6.5 6.5
9.0 9.0 9.0 9.0
For Training Purposes Only 3 4/21/2014
Page 18
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Capacity
Fax
Scanner and Fax Specifications: MX310/MX410/MX51x/MX61x
Scanner
Scanner Type
Scan Technology
Light Source
ADF Scanner
Type
Duplex
Document Input & Output
Scanner Media Weight
Scan Area
Maximum Resolution
Flatbed Scanner
Scan Area
Color/Mono Flatbed Scanner with ADF
MX310, MX410, MX51x: CIS
MX61x: CCD
LED
C-path
Yes (no duplex scanning on the MX310)
50 Sheets, 20 lb. (75 g/m2) Bond
2
Max: 32lb (120g/m
Min: 14lb (52g/m
)
2
)
Max: Legal 8.5” x 14.0” (216mm x 356mm) SEF
Min: A6 4.13” x 5.83” (105mm x 148mm) SEF
Mono: 600 x 600 dpi
Color: 600 x 600 dpi
MX310/MX410: Max. Letter/A4 (216mm x 297mm)
MX51x: Max. Legal 8.5” x 14” (216mm x 356mm)
MX61x: Max. Legal 8.5” x 14” (216mm x 356mm)
Max Optical Resolution
Max Resolution
Modem
Mono: 1200 dpi
Color: 600 dpi
Mono: 1200 x 600 dpi
Color: 600 x 600 dpi
Built-in Group 3 compatible, Full Function Fax 33,600bps, Max V.34
Half Duplex
For Training Purposes Only 4 4/21/2014
Page 19
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
ADF Scan Speed: MX310/MX410/MX51x/MX61x
MX310dn MX410de MX510de, MX511dhe
MX610de, MX611de,
MX611dhe
Media Size
Letter
A4
Simplex
(SPM)
39 N/A 43 19 43 19 47 21
39 N/A 41 18 41 18 45 20
Duplex
(SPM)
Simplex
(SPM)
Duplex
(SPM)
Simplex
(SPM)
Duplex
(SPM)
Simplex
(SPM)
Duplex
(SPM)
Note: Scan Performance is measured using the 150dpi 8-bit for mono and 150dpi 24-bit for color.
Time to First Copy (TTFC): MX310/MX410/MX51x/MX61x
Input Mode Size Copy Start State
ADF Text/Photo Letter StandBy/Ready 6.8
Flatbed Any Letter StandBy/Ready
ADF Text/Photo A4 StandBy/Ready
Flatbed Any A4 StandBy/Ready
MX310 MX410 MX51x MX61x
Copy Time Copy Time Copy Time Copy Time
(in seconds) (in seconds) (in seconds) (in seconds)
6.5 6.5 6.5
6.5 6.5 6.5 6.5
7.2 7.0 7.0 6.5
6.5 8.1 8.1 6.5
NOTE: Time To First Copy, regardless of using the Flatbed or the ADF, is the amount of time from pressing the copy button until
the printed copy sheet lands in the output bin.
For Training Purposes Only 5 4/21/2014
Page 20
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Media Options: MX310/MX410/MX510/MX610
Options
250-Sheet Tray
550-Sheet Tray
Stapler Option
* Available for the MX61x models only.
Swivel Cabinet
Adjustable Printer Stand
Note: Other than the furniture options above, no previous stands or carts are approved for use with the
MX310, MX410, MX510 and MX610 Series MFPs only.
The authoritative tables of maximum Printer Paper Options/Furniture combinations are publicly available
at www.lexmark.com/multifunction
paper input options for any of the MX310/MX410/MX510/MX610Series printers.
printers. Please refer to this information when purchasing additional
For Training Purposes Only 6 4/21/2014
Page 21
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
EP Step
Function
Theory of Operation
Electrophotographic Process
This monochrome laser printer uses the Electrophotographic Process (EP Process) to deliver high quality
print at high speed.
The EP Process steps are as follows:
Charge
Expose
Develop
Transfer
Fuse
Clean
If a component fails, it is important to recognize at which step the failure took place. By knowing this, you
can determine the source of the problem. Understanding the EP Process is the key to troubleshooting
print quality problems .
The charge roll deposits a uniform negative elec tros ta t ic charge on the li ght-sensitive
surface of the photoconductor drum.
Laser light enters the cartridge and strikes the photoconductor (PC) drum in areas to
be developed, forming an invisible (latent) electrostatic image of the desired print.
Once the laser exposes the photoconductor, the HVPS sends charge to the developer
roll. Because of the charge difference between the toner on the developer roller and
the electrostatic image created by the laser, the toner is attracted to areas of the
photoconductor surfac e exposed b y the laser.
As the media travels between the transfer roll and the photoconductor, the transfer
roll applies a positive charge to the back of the media. This positive charge attracts the
negatively charged toner image from the photoconductor to the top surface of the
media.
The media – now with a “toned” image – moves through the fu ser as sembly. Using
heat and pressure, toner is bonded permanently to the media.
The cleaning blade removes any toner that remains on the photoconductor after the
transfer process. The toner removed is collected in the Imaging Unit’s waster toner
bottle.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Charge Roll
Fuser
Printhead
Developer
Roll
PC Roll
Transfer Roll
Imaging Unit
Toner
EP Process Components Cross-Sectional
Cartridge
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Paper Transport System and Enhancements
Base Engine Features and Updates
New Features
Flushing
• This new feature will improve our customer’s experience by
minimizing user interventions when getting paper jams.
• The printer will attempt to automatically move undamaged
media to the output bin that would have otherwise been
jammed inside the printer, and will automatically resume
printing.
• This feature is enabled by default. To disable, go to:
General Settings > Print Recover y > Jam Assist >
OFF/ON
Jam Avoidance
• With the implementation of a Trailing Edge (TE) sensor and
new code algorithms, instances of getting “soft” jams and
jams caused by gap closure can be reduced.
• The printer will now have the ability to hold off future picks:
- until it detects a gap between sheets
- until the previous sheet is past input sensor
- if the previous page is measured to be of unexpected
length
Tray Insert Design (MS510/MS610 and MX Series)
• For the said printer models, the tray insert uses the lift plate
mechanism to elevate the media during paper transport.
• The wear strips (aka dimple dams) is replaced with a new
FRU part called the separator roll assembly which is part of
the Maintenance Kit.
• Media should be fed straight in - no longer slanted.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Key Updates
Multipurpose Feeder (MPF) Tray Design
• The MPF tray for this printer series also uses the lift plate
mechanism.
• It can now hold up to a maximum of 100 sheets of media.
• The bail and pick tire cover are new FRU parts that will help
improve customer’s experience using the MPF tray.
MPF Pick Mechanism
• Now uses the Friction Separator Architecture.
• Parts included in the assembly are the following: D-roll, Idle
Rollers, Separator Housing, Flag Shaft, Frame-Upper Top
Assembly
Input Option: Improved Tray Design
• For this series, the optional input trays now have FRU parts
unlike the E series printers. With this new design, you don’t
have to replace the whole optional input tray when only the
ACM or pick roller assembly is broken or needing
replacement.
• A single optional tray is supported on the MS/MX310 &
MS/MX410 models. Any combination of 550- a nd 250-sheet
trays may be installed up to a total of 3 optional trays on the
MS/MX510 and MS/MX610 models.
Output Option: Staple Finisher (MX61x only)
• The Staple Finisher is a compact, modular, finishing
solution which offers single-position stapling for A4, letter,
legal, Folio and Oficio paper sizes, stapling from 2 sheets to
20 sheets per set (20 lb., 75 g/m2).
• It has staple low/empty sensor to indicate when the staple
supply is low as well as when staples run out. The staple
cartridge contains 1,000 staples.
• It does not have a dedicated output bin; it shares the same
output bin as the base print er.
• It has its own power supply which is designed to be a
customer installable part.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Standard bin full actuator
and sensor
Index
Sensor
Media present
Sensor
Sensor
Second Input
Roller
Trailing edge
Sensor
Pass through
Sensor
Trailing edge
Sensor
Trailing
edge Sensor
Paper Transport System Key Components: MS310/MS312/MS315/MS410/MS415
Exit Rollers
Input
Diverter
Fuser Exit
Rollers
Index Sensor
Duplex Sensor
Paper Pick Roll
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Diverter
Fuser Exit
Rollers
Index
Sensor
Index
Sensor
Media present
Sensor
Second Input
Roller
Duplex Sensor
Trailing edge
Sensor
Pass through
Sensor
Trailing edge
Sensor
Trailing edge
Sensor
Paper Transport System Key Components: MS510/MS610 and
MX310/MX410/MX51x/MX61x
Exit Rollers
Standard bin full actuator
and sensor
Input Sensor
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Paper Pick Roll
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Simplex Paper Path
Duplex Paper Path
Print Engine Paper Path: MS31x//MS41x and MX310/MX410 Series
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Simplex Paper Path
Print Engine Paper Path: MS510/MS610 and MX510/MX610 Series
For Training Purposes Only 14 4/21/2014
Duplex Paper Path
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Paper Jam Locations: MS310/MS312/MS315/MS410/MS415
# Description
1
Standard bin
2
Rear door
3
Standard 250‑sheet tray (Tray 1)
4
Optional 250‑ or 550‑sheet tray (Tray 2)
5
Multipurpose feeder door
6
Front door
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Paper Jam Locations: MS510/MS610 Series
# Area Error Message
1 Standard bin
2 Rear door
3 Tra y 1
4 Tray [x]
5 Multipurpose feeder
6 Front door
Clear standard bin. [20y.xx]
Open rear door. [20y.xx]
Remove tray 1 to clear duplex. [23y.xx]
Remove tray [x]. [24y.xx]
Clear manual feeder. [250.xx]
Open front door. [20y.xx]
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Paper Jam Locations: MX310/MX410/MX51x
# Area Error Message
Auto Document Feeder
1
(ADF)
2 Standard bin
3 Front door
4 Multipurpose feeder
5 Tra y 1
6 Tray [x]
7 Rear door
Open ADF to clear jam. [28y.xx]
Clear standard bin. [20y.xx]
Open front door. [20y.xx]
Clear manual feeder. [250.xx]
Remove tray 1 to clear duplex. [23y.xx]
Remove tray [x]. [24y.xx]
Open rear door. [20y.xx]
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Paper Jam Locations: MX61x
# Area Error Message
1 ADF
2 Standard bin
3 Front door
4 Multipurpose feeder
5 Tray 1
6 Tray [x]
7 Rear door
8 Finisher rear door
9 Finisher output bin
Open ADF to clear jam. [28y.xx]
Clear standard bin. [20y.xx]
Open front door. [20y.xx]
Clear manual feeder. [250.xx]
Remove tray 1 to clear duplex. [23y.xx]
Remove tray [x]. [24y.xx]
Open rear door. [20y.xx]
Remove all pages from the finisher’s accumulator. Leave paper in
bin [45y.xx]
Remove all pages from the output bin. Leave paper in bin [45y.xx]
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Step
Function
The scanner control unit (on the controller board) receives a command to create a scan, fax,
or copy.
A signal is sent to the ADF to poll the document sensor to check if the media to be scanned is
sensor. If the ADF document sensor isn’t actuated, a flatbed scan is run by default.
If the media actuates the document sensor, then an ADF scan is executed. At this point, the
side of the document to be scanned.
The stage sensors are used to determine and correct document skew if it is present. If the
feed motor encoder wheel count tracks the paper location in the paper path.
The paper feed 1 roller is stationary and acts as a registration roll which causes the paper to
de-skew.
When the encoder count reaches a certain point, the paper feed 1 roller advances the de-
generated.
When the feed sensor actuates, the paper advances to the scan area. While the paper is
ADF scan area is dependent on the image DPI which is specified by the user.
After a predetermined number of counts, the media reaches the scan area and the image
sensor is polled to determine if the trailing edge of the media has reached the sensor.
Scanner System: MX310/MX410/MX510/MX610
The document scanning s ection consists of a sc anner that reads a single-sheet document placed on the
flatbed glass and an Auto Document Feeder (ADF) that can read the pages of a m ultiple-sheet and/or
duplexed document.
ADF Theory of Operation
A duplex ADF enables the user to create duplex scans automatically thus eliminating the need to
manually flip the docum ent. The ADF uses DC motor s with encoder wheels and a ser ies of sensors to
determine the position of the media in the paper path during the scan process.
The following steps are performed in creating a duplex scan on a duplex ADF.
1
in the correct position. Media must be placed in the ADF input tray so it actuates the document
2
pickup roller on the pick arm assembly drops and advances the paper into the ADF. To
minimize the possibility of multiple sheets being fed, the ADF uses a separator roll that
3
counter-rotates against the feed direction. After passing the pick assembly, the media
actuates the stage and interval sensors. Actuating these sensors indicates this will be the first
stage sensors actuate at different times, the paper is slowly fed to the paper feed 1 roller. The
4
5
skewed paper to the paper feed 2 roller and feed sensor. If the paper does not actuate the
6
feed sensor before the pre-determined encoder count is attained, a paper jam error is
advancing to the scan area, the DC motor encoder generates a count which is stored in an onboard counter. These counters, in conjunction with the feed sensor, ensure the media is
7
travelling at the correct speed through the scan area. The speed of the document through the
acquisition process is initiated. While the image acquisition process is executing, the feed
8
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Step
Function
Once the trailing edge of the scan media reaches the feed sensor, the sensor switches off.
Once off, the image acquisition process continues for a predetermined length of time.
When the image acquisition process completes, the trailing edge of the media continues to the
ADF.
If the scan job is duplex, however, the feed motor reverses with a swing gear as the trailing
down position.
The reversed exit roll pulls the paper back into the ADF. The eject 2 roll moves the media to
second side of the media to be scanned and the exit roll stops rotating.
After the media actuates the duplex sensor, the eject 2 roll moves the media to the paper feed
repeated for the second side of the media.
When the trailing edge of the media reaches the reverse point the second time, the swing gear
out of the ADF.
9
10
11
12
13
14
reverse point. If the scan job is simplex, the media advances to the exit roller and exits the
edge of the media reaches the reverse point. The swing gear moves the diverter gate to the
the duplex sensor. Once the duplex sensor actuates, it signals the control board that this is the
1 roll and the feed sensor. Like the first pass of the media, the image acquisition process is
moves the diverter gate to the down position and exit roll reverses. The paper moves back into
the ADF unit for a third time. The paper passes through the paper path, but no imaging
occurs. This pass turns the paper over to the original side up. On the third pass of the media
trailing edge over the reverse point, the eject two roller does not reverse and the paper passes
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Roller
ADF Key Components: MX310
Friction Pad
Pickup Roller
Interval Sensor
Document
Sensor
Paper Feed 2
Feed Sensor
Scan Area
ADF Key Components Table: MX310
Component Function
Document Sensor
Pickup Roller
Friction Pad
Determines the first side of the document to be scanned and signals the
flatbed Carriage Motor to move the CCD Imaging Unit to the ADF scan area.
Feeds the media into the ADF.
Keep multiples sheets of paper from feeding.
Exit Roller
Eject 2 Roll
Interval Sensor
Paper Feed 2 Roller
Feed Sensor
Scan Area
Eject 2 Roll
Exit Roller
Indicates the trailing edge of the page so that the next page can be picked as
soon as possible.
Advances the media to the Scan Area.
If the paper does not reach the Feed Sensor before a certain encoder count is
attained, a 28x.xx paper jam error is generated.
The media is scanned by the CCD and image acquisition takes place.
Pushes the media toward the Exit Rollers
Pushes the media into the bin.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Simplex Paper Path
ADF Paper Path: MX310
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Acts as a registration roller to correct skew in the media. After a certain count (determined by the
Feed Sensor.
Sensor
Separator Roller
Sensor
ADF Key Components: MX410/MX51x/MX61x
Stage and Interval
Sensors
Pickup Roller
Paper Feed 1
Roller
Paper Feed 2
Roller
Feed Sensor
Scan Area
ADF Key Components Table: MX410/MX51x/MX61x
Component Function
Document Sensor
Pickup Roller
Separator Roller
Determines the first side of the document to be scanned and signals the flatbed Carriage Motor to
move the CCD Imaging Unit to the ADF scan area.
Feeds the media into the ADF.
Counter rotates against the Pickup Roller to keep multiples sheets of paper from feeding.
Document
Exit Roller
Eject 2 Roll
Duplex
Stage and Interval
Sensors
Paper Feed 1 Roller
Paper Feed 2 Roller
Feed Sensor
Scan Area
Duplex Sensor
Eject 2 Roll
Exit Roller
For Training Purposes Only 23 4/21/2014
Actuating these sensors tells the ADF that this is the first side of the document to be scanned. In
addition, The Stage Sensor determines and corrects skew in the media.
feed motor encoder), the roller rotates and advances the media to the Paper Feed 2 Roller and
Advances the media to the Scan Area.
If the paper does not reach the Feed Sensor before a certain encoder count is attained, a 28x.xx
paper jam error is generated.
The media is scanned by the CCD and image acquisition takes place.
Shines light onto the document (LED).
On a duplex scan, helps pulls the media back into the ADF toward the Duplex Sensor.
Pushes the media into the bin. If the job is duplex, the roller reverses and pulls the media back
into the duplex toward the Eject 2 Roll.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Simplex Paper Path
ADF Paper Path: MX410/MX51x/MX61x
Duplex Paper Path
For Training Purposes Only 24 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Scanner Home Position
Sensor
2
3
4
1
Flatbed Key Components: MX310/MX410/MX51x/MX61x
Number Component Function
1 (Hidden)
2 (Hidden) CCD Imaging Unit
3 ADF Open Sensor
4 Flatbed Glass
Detects the registration position of the scanner.
Shines light onto the document (LED).
Detects if the ADF lid is open.
Glass surface where the document is scanned.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Control Pan el and Menus
MS310d/dn Control Panel
The MS310 printer model has 6 LEDs and 3 buttons.
Buttons and Functions
Part Description Color Function
Error light
Paper jam light
Load or remove paper
light
Toner low or replace
imaging unit light
Yellow An error has occurred.
Yellow A paper jam has occurred.
Yellow
Yellow
Paper must be loaded in the tray or removed from
the bin.
The toner cartridge is low on toner, or the imaging
unit needs to be replaced.
Ready or data light
Start button and light
Stop button
Sleep button and light
For Training Purposes Only 26 4/21/2014
Green The printer is in Ready state.
Green Use this to initiate a print job.
Red Stop all printer activity.
Amber Use this to enable Sleep mode or Hibernate mode.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Paper Menu
Settings
Network/Ports Security
Security
Default Source
General Settings
USB
Set Date and Time
Configure MP
Paper Texture
Paper Loading
Administrative Menu: MS310d/dn
For a complete listing of the printer menu tree, consult the User’s Guide.
You may print a menus lis t by printing the menu settings and net work setup pages. Access the menus
from a network printer by using the Embedded Web Server. If your printer is connected by USB or parallel
cable, then access the menus using the Local Printer Settings Uti lity for Windows or Printer Settings f or
Macintosh.
MS310d/dn Administrative (Customer) Menu Tree
Paper Size/Type Print Settings
Paper Weight
Custom Types
For Training Purposes Only 27 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Service Menus: MS310
Several hidden menus ex ist to configure advanced settings, troubleshoot prob lems or obtain additional
printer information. The settings contained in these menus should not be changed unless it is
specifically requested b y the Service Manual or Technical Support. Cha nging the settings ma y cause
improper operation of the printer.
For a complete list of these menus, consult the Service Manual for the printer.
To enter the Diagnostic Men u, do the following:
Diagnostics
Mode
Configuration
Menu
1. Turn off the printer.
2. Press and hold .
3. Turn on the printer.
4. Release the buttons when the splash screen
appears.
To enter Configuration Menu , do the following:
1. Turn off the printer.
2. Press and hold .
3. Turn on the printer.
4. Release the buttons when the splash screen
appears.
The Diagnostics Menu contains
advanced settings and operations
used for repair, adjustments or other
diagnostic actions.
The Configuration Menu contains a
set of menus, settings and operations
that are used to configure a printer
for operation.
To enter the Invalid Engine Code state, do the
following:
1. Turn off the printer.
Invalid
Engine Code
Recovery
Mode
For Training Purposes Only 28 4/21/2014
2. Press and hold and .
3. Turn on the printer.
4. Release the buttons when the splash screen
appears.
To enter Recovery Mode, do the following:
1. Turn off the printer.
2. Press and hold .
3. Turn on the printer.
4. Release the buttons when the splash screen
appears.
This state allows you to POR the
printer into a mode that disables the
Engine Code and allows the
programming of new code into the
Engine card.
Typically this function is used to
reprogram defective Engine code but
can be useful in other applications.
NOTE: Recovery Mode only available
on non-eTask printers.
This mode will allow the printer to
boot from a secondary set of
instructions to allow a code flash to
the printer.
While in this mode, you can ONLY
flash code via USB directly
connected to a PC.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
• An NPA command can be issued to
effect.
SE Menu
Safe Mode
From a browser, add “/se” to the device IP address.
(Example: http://158.183.3.2/se)
Enabled through NPA Command
Capture diagnostic and debug data.
enable Safe Mode.
• If the Safe Mode setting is changed
via NPA command, the device must
be POR’ed for the new setting to take
For Training Purposes Only 29 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
• Scroll through menus or to move between screens and menu
xt. For menus with numeric
Release the button when the value you want
appears.
MS312dn and MS410d/dn Control Panel
The MS410 Series m odels have a 2-line 128 x 32 pixel All Points Addr essable (APA) monochrom e LED
display with 7 tactile buttons and two LEDs (1 indicator LED and 1 LED located under the “Sleep” button).
Buttons and Functions
Part Description Function
Display
Menus button
Indicator Light
Back button
Left and Right
arrow buttons
View printing options as well as status and error messages.
Open the menus.
• The menus are available only when the printer is in the
Ready state.
• Pressing the button while navigating within the menus
returns the Control Pane l to the top‑level menu screen.
Determine the status of the printer.
Return to the previous screen.
options.
• Scroll through settings or te
values, press and ho ld an arrow button to scroll throu gh the
settings.
• Open a menu.
Display available values or settings for a menu. The current
Select button
Stop button
•
default setting is indicated by an asterisk (*).
• Save the displayed value as the new user defau lt sett ing.
•
• Exit the menus and return to the Ready state.
• Stop printer activities, such as printing or downloading fonts.
Enable Sleep Mode or Hibernate Mode.
• Pressing any hard button will cause the printer to wake
Sleep button
from Sleep mode.
• Press ing the Sleep button or the power switch will caus e
the printer to wake from Hibernate mode.
For Training Purposes Only 30 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Paper Menu
Reports
Network/Ports3
Settings
Default Source
Menu Settings Page
Active NIC
General Settings
Paper Size/Type
Device Statistics
Standard Network2
Print Settings
Substitute Size
Profiles List
Network card
Paper Texture
Print Fonts
TCP/IP
Paper Loading
Asset Report
Wireless
Universal Setup
Standard USB
SMTP Setup
Security
Set Date and Time
Administrative Menu: MS312dn and MS410d/dn
For a complete listing of the printer menu tree, consult the User’s Guide.
MS410d/dn Administrative (Customer) Menu Tree
Configure MP Network Setup Page1 Reports
Paper Weight Print Directory IPv6
Custom Types AppleTalk
Security Audit Log
1
Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup
Page.
2
Depending on the printer setup, this menu item appears as Standard Network or Network [x].
3
The menu items in this menu appear only in network printers or printers connected to print servers.
For Training Purposes Only 31 4/21/2014
Page 46
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
To enter the Diagnostic Men u, do the following:
appears.
To enter Configuration Menu , do the following:
appears.
To enter the Invalid Engine Code state, do the
appears.
To enter Recovery Mode, do the following:
NOTE: Recovery Mode only available
connected to a PC.
From a browser, add “/se” to the device IP address.
(Example: http://158.183.3.2/se)
To Enable or Disable Safe Mode, do the following:
POR without holding down the
Service Menus: MS410 and MS412
Several hidden menus ex ist to configure advanced settings, troubleshoot prob lems or obtain additional
printer information. The settings contained in these menus should not be changed unless it is
specifically reques ted by the Service Manual or Technical Support. Cha nging the settings may caus e
improper operation of the printer.
For a complete list of these menus, consult the Service Manual for the printer.
Diagnostics
Mode
1. Turn off the printer.
2. Press and hold and .
3. Turn on the printer.
4. Release the buttons when the splash screen
The Diagnostics Menu contains
advanced settings and operations
used for repair, adjustments or
other diagnostic actions.
Configuration
Menu
Invalid
Engine Code
Recovery
Mode
1. Turn off the printer.
2. Press and hold and .
3. Turn on the printer.
4. Release the buttons when the splash screen
following:
1. Turn off the printer.
2. Press and hold .
3. Turn on the printer.
4. Release the buttons when the splash screen
1. Turn off the printer.
2. Press and hold and .
3. Turn on the printer.
4. Release the buttons when the splash screen
appears.
The Configuration Menu contains a
set of menus, settings and
operations which are infrequently
required by a user.
Generally, the options made
available in this menu group are
used to configure a printer for
operation.
This state allows you to POR the
printer into a mode that disables the
Engine Code and allows the
programming of new code into the
Engine card.
Typically this function is used to
reprogram defective Engine code
but can be useful in other
applications.
on non-eTask printers.
This mode will allow the printer to
boot from a secondary set of
instructions to allow a code flash to
the printer.
While in this mode, you can ONLY
flash code via USB directly
SE Menu
Safe Mode
For Training Purposes Only 32 4/21/2014
Capture diagnostic and debug data.
• Safe Mode state will not disable on
Page 47
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
1. Turn off the printer.
special button sequence.
• Safe Mode can co-exist with other
2. Press and hold and .
3. Turn on the printer.
Release the buttons when the splash screen appears.
***** OR *****
Go to Configuration Menu:
1. Turn off the printer.
2. Press and hold and .
3. Turn on the printer.
4. Go to Safe Mode Menu
POR button sequence modes, such
as Config and Diagnostics.
• Safe Mode can also be managed
through the Config menu via the
Safe Mode menu. If the Safe Mode
setting is changed on this menu, the
device must be POR’ed for the new
setting to take effect.
5. Select ON/OFF
6. POR the printer to take effect
For Training Purposes Only 33 4/21/2014
Page 48
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
MS315dn/MS415dn/MS510dn Control Panel
2.4 inch QVGA color LCD graphical user interface
21 tactile buttons including the "Sleep" butt on
4 navigational arrows
Two LEDs (1 indicator LED below the 2.4 inch panel and 1 LED located under the "Sleep" button)
MS610dn Control Panel
The MS610dn Control Panel looks the same as the MS510dn prin ter but with a front USB-A port.
The following page contains a detailed description of the Control Panel buttons and their functions.
For Training Purposes Only 34 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
1
Buttons and Functions: MS315dn/MS415dn/MS510dn and MS610dn
Part Description Function
Display
Keypad
View the printer status and messages.
Set up and operate the printer.
Enter numbers, letters, or symbols.
Arrow buttons
Select button
Indicator Light
Home button
Back button
Scroll through the menus.
Select menu options.
Save settings.
Determine the status of the printer.
Go to the home screen.
Return to the previous screen.
Enable Sleep Mode or Hibernate Mode.
The following actions wake the printer from Sleep mode:
Sleep button
• Pressing any hard button
• Opening a tray or the front door
• Sending a print job from the computer
• Performing a power-on reset using the main power switch
• Attaching a device in the USB port
Stop button
USB port
1
Only available for the MS610dn printer model.
For Training Purposes Only 35 4/21/2014
Stop all printer activities.
Connect a flash drive to the printer.
Notes:
• Only the front USB port supports flash drives.
• This feature is available only in select printer models.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Paper Menu
Reports
Network/Ports
Default Source
Menu Settings Page
Active NIC
Paper Size/Type
Device Statistics
Standard Network3
Configure MP
Network Setup Page2
Reports
Substitute Size
Profiles List
Network Card
Paper Texture
Print Fonts
TCP/IP
Paper Weight
Print Directory
IPv6
Paper Loading
Print Demo
Wireless
Custom Types
Asset Report
AppleTalk
Custom Names1
Standard USB
Universal Setup
Parallel4
SMTP Setup
Security
Settings
Help
Miscellaneous Securit y Set tings4
General Settings
Print All Guides
Confidential Print
Flash Drive Menu4
Print Quality
Disk Wiping4
Print Settings
Media Guide
Security Audit Log
Print Defects Guide
Set Date and Time
Menu Map
Information Guide
Connection Guide
Moving Guide
Supplies Guide
Administrative Menu: MS315dn/MS415dn/MS510dn and MS610dn
For a complete listing of the printer menu tree, consult the User’s Guide.
MS510dn/MS610dn Administrative (Customer) Menu Tree
1
This menu appears only in touch screen printer models.
2
Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup
Page.
3
Depending on the printer setup, this menu item appears as Standard Network or Network [x].
4
This feature is available only in select printer models.
For Training Purposes Only 36 4/21/2014
Page 51
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
To enter Configuration Menu, do the following:
To enter the Network SE Menu, do the following:
To enter the Invalid Engine Code state, do the following:
Service Menus: MS315dn/MS415dn/MS510dn and MS610dn
For a complete list of these menus, consult the Service Manual for the printer.
To enter the Diagnostic Menu, do the following:
Diagnostics
Mode
1. Turn off the printer.
2. Press and hold 3 and 6.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
The Diagnostics Menu contains
advanced settings and operations used
for repair, adjustments or other
diagnostic actions.
Configuration
Menu
Network SE
Menu
SE Menu
Invalid
Engine Code
1. Turn off the printer.
2. Press and hold 2 and 6.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
1. Enter Network/Ports>Standard
Network>Std Network Setup
menu.
2. Press and hold 6, 7 and 9.
3. Release the buttons when the
Network SE Menu appears.
From a browser, add “/se” to the device IP address.
(for example: http://158.183.3.2/se)
1. Turn off the printer.
2. Press and hold 3, 4 and 6.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
The Configuration Menu contains a set
of menus, settings and operations
which are infrequently required by a
user.
Generally, the options made available
in this menu group are used to
configure a printer for operation.
You do not POR the machine to access
this menu.
Capture diagnostic and debug data.
This state allows you to POR the
printer into a mode that disables the
Engine Code and allows the
programming of new code into the
Engine card.
Typically this function is used to
reprogram defective Engine code but
can be useful in other applications.
For Training Purposes Only 37 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
To enter Recovery Mode, do the following:
NOTE: Recovery only available on
to a PC.
To Enable/Disable Safe Mode, do the following:
Recovery
Mode
Safe Mode
1. Turn off the printer.
2. Press and hold 2, 7 and 8.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
1. Turn off the printer.
2. Press and hold 6 and 7.
3. Turn on the printer.
Release the buttons when the splash screen
appears.
***** OR *****
Go to Configuration Menu:
1. Turn off the printer.
2. Press and hold 2 and 6.
3. Turn on the printer.
4. Go to Safe Mode Menu
5. Select ON/OFF
6. POR the printer to take effect
non-eTask printers.
This mode will allow the printer to boot
from a secondary set of instructions to
allow a code flash to the printer. No
other functions are available. The
screen will have a red background and
say "Recovery”.
While in this mode, you can ONLY
flash code via USB directly connected
NOTE: Only available for printers
with a code level of EC1 or greater.
Allows print operations to be used even
if a non-critical subsystem failure
occurs. When configured in Safe
Mode, the device operates in a
minimal/base function state for print
operations, permitting a customer to
continue printing until service can be
arranged to repair the device. Safe
Mode is designed to be a short-term
solution.
• S afe Mode state will not disable on
POR without holding down the
special button sequence.
• Safe Mode can co-exist with other
POR button sequence modes, such
as Config and Diagnostics.
For Training Purposes Only 38 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
1. In the Administration (Customer) Menu, select the
Network/Ports Menu.
Network SE
Menu
2. Select Standard Network.
3. Select STD NET SETUP.
4. Once in the Standard Network Setup page, press 6, 7
and 9 at the same time.
The Network SE menu contains
advanced network menu tools.
Warning: Changing the settings within
this menu may cause the printer not to
function properly.
5. Once you press the buttons, you should be in the
Network SE Menu.
For Training Purposes Only 39 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
MS610de Control Panel
4.3 inch diagonal Color LCD Resistive panel
Touch sensitive graphical user interface
Buttons and Functions
Part Description Function
Display
Home button
Keypad
Sleep button
View the printer status and messages.
Set up and operate the printer.
Go to the home screen.
Enter numbers, letters, or symbols.
Enable Sleep Mode or Hibernate Mode.
The following actions wake the printer from Sleep mode:
• Pressing any hard button
• Opening a tray or the front door
• Sending a print job from the computer
• Performing a power-on reset using the main power switch
• Attaching a device in the USB port
15 tactile buttons
1 indicator LED
Stop button
Indicator
For Training Purposes Only 40 4/21/2014
Light
USB port
Stop all printer activities.
Determine the status of the printer.
Connect a flash drive to the printer.
Page 55
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Paper Menu
Reports
Network/Ports
Default Source
Menu Settings Page
Active NIC
Paper Size/Type
Device Statistics
Standard Network3
Configure MP
Network Setup Page2
Reports
Substitute Size
Profiles List
Network Card
Paper Texture
Print Fonts
TCP/IP
Paper Weight
Print Directory
IPv6
Paper Loading
Print Demo
Wireless
Custom Types
Asset Report
AppleTalk
Custom Names1
Standard USB
Universal Setup
Parallel4
SMTP Setup
Security
Settings
Help
Miscellaneous Securit y Set tings4
General Settings
Print All Guides
Confidential Print
Flash Drive Menu4
Print Quality
Disk Wiping4
Print Settings
Media Guide
Security Audit Log
Print Defects Guide
Set Date and Time
Menu Map
Information Guide
Connection Guide
Moving Guide
Supplies Guide
Administrative Menu: MS610de
For a complete listing of the printer menu tree, consult the User’s Guide.
MS610de Administrative (Customer) Menu Tree
1
This menu appears only in touch screen printer models.
2
Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup
Page.
3
Depending on the printer setup, this menu item appears as Standard Network or Network [x].
4
This feature is available only in select printer models.
For Training Purposes Only 41 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
To enter Configuration Menu, do the following:
splash screen appears.
To enter the Network SE Menu, do the following:
Network SE Menu appears.
To enter the Invalid Engine Code state, do the following:
This state allows you to POR the
can be useful in other applications.
Service Menus: MS610de
For a complete list of these menus, consult the Service Manual for the printer.
To enter the Diagnostic Menu, do the following:
Diagnostics
Mode
1. Turn off the printer.
2. Press and hold 3 and 6.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
The Diagnostics Menu contains
advanced settings and operations used
for repair, adjustments or other
diagnostic actions.
Configuration
Menu
Network SE
Menu
SE Menu
Invalid
Engine Code
1. Turn off the printer.
2. Press and hold 2 and 6.
3. Turn on the printer.
4. Release the buttons when the
1. Enter Network/Ports>Standard
Network>Std Network Setup
menu.
2. Press and hold 6, 7 and 9.
3. Release the buttons when the
From a browser, add “/se” to the device IP address.
(for example: http://158.183.3.2/se)
1. Turn off the printer.
2. Press and hold 3, 4 and 6.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
The Configuration Menu contains a set
of menus, settings and operations
which are infrequently required by a
user.
Generally, the options made available
in this menu group are used to
configure a printer for operation.
You do not POR the machine to access
this menu.
Capture diagnostic and debug data.
printer into a mode that disables the
Engine Code and allows the
programming of new code into the
Engine card.
Typically this function is used to
reprogram defective Engine code but
For Training Purposes Only 42 4/21/2014
Page 57
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
To Enable/Disable Safe Mode, do the following:
NOTE: Only available for printers
• Onl y availabl e on eT ask machi nes.
Safe Mode
Restore Point
1. Turn off the printer.
2. Press and hold 6 and 7.
3. Turn on the printer.
Release the buttons when the splash screen
appears.
***** OR *****
Go to Configuration Menu:
1. Turn off the printer.
2. Press and hold 2 and 6.
3. Turn on the printer.
4. Go to Safe Mode Menu
5. Select ON/OFF
6. POR the printer to take effect
To go to the Restore Point, do the following:
1. Turn off the printer.
2. Press and hold 7 and 8.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
NOTE: Only available for printers
with a code level of EC1 or greater.
Allows print operations to be used even
if a non-critical subsystem failure
occurs. When configured in Safe
Mode, the device operates in a
minimal/base function state for print
operations, permitting a customer to
continue printing until service can be
arranged to repair the device. Safe
Mode is designed to be a short-term
solution.
• S afe Mode state will not disable on
POR without holding down the
special button sequence.
• Safe Mode can co-exist with other
POR button sequence modes, such
as Config and Diagnostics.
with a code level of EC1 or greater.
NOTE: Not all printers have this
functionality; it is limited to printers
with 4.3”and above Touchscreen.
Restore point is a new functionality
similar to a PC’s operating system
restore. In the event that a new
firmware update causes problems in
the printer, the administrator or
customer can roll the printer back to a
previous state.
Important Information:
• Subsequent POR's boot to this
restore point.
• I f new code is flashed, that new
code becomes the boot point.
• Onl y 1 restore poi nt is kept.
• I f no code updates have occurred
since the machine was built, there
is no restore point and the key
sequence is ignored.
For Training Purposes Only 43 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
1. In the Administration (Customer) Menu, select the
Network/Ports Menu.
Network SE
Menu
2. Select Standard Network.
3. Select STD NET SETUP.
4. Once in the Standard Network Setup page, press 6, 7
and 9 at the same time.
The Network SE menu contains
advanced network menu tools.
Warning: Changing the settings within
this menu may cause the printer not to
function properly.
5. Once you press the buttons, you should be in the
Network SE Menu.
For Training Purposes Only 44 4/21/2014
Page 59
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
MX310dn Control Panel
2.4 inch color display
27 “hard” buttons
MX410de/MX510de/MX511de Control Panel
4.3 inch diagonal Color LCD Touch screen Graphical User Interface
20 “hard” buttons
MX610de/MX611de/MX611dhe Control Panel
7.0 inch diagonal Color LCD Touch screen Graphical User Interface
The following page contains a detailed description of the Control Panel buttons and their functions.
For Training Purposes Only 45 4/21/2014
19 “hard” buttons
Page 60
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Buttons and Functions: MX310/MX410/MX51x/MX61x
Part Description Function
Display
View the printer status and messages.
Set up and operate the printer.
Keypad
Indicator Light
Home button
Back button
Enter numbers, letters, or symbols.
Determine the status of the printer.
Go to the home screen.
Return to the previous screen.
Enable Sleep Mode or Hibernate Mode.
The following actions wake the printer from Sleep mode:
Sleep button
• Pressing any hard button
• Opening a tray or the front door
• Sending a print job from the computer
• Performing a power-on reset using the main power switch
• Attaching a device in the USB port
Stop button
Clear All
/ Reset button
Stop all printer activities.
Reset the default s ettings of a function, s uch as pr intin g, copying, or
e-mailing.
Connect a flash drive to the printer.
Notes: Only the front USB port supports flash drives. This feature is
available only in select printer models.
USB port
For Training Purposes Only 46 4/21/2014
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
#
Description
Function
1
Copy
2
Fax
3
E-mail
Bar
MX310/MX410/MX51x Home Screen Menus
4 FTP
5 Menus
Status
6
Message
Status/
7
Supplies
Opens the Copy menu and makes copies.
Opens the Fax menu and sends a fax.
Opens the E-mail menu and sends an e-mail.
Opens the File Transfer Protocol (FTP) menu and scans documents directly to an
FTP Server.
Note: This function must be set up by your system administrator.
Opens the Administrative (Customer) menus.
These menus are available only when the printer is in the “Ready” state.
Show the current printer status such as Ready or Busy.
Show printer conditions such as Fuser Missing or Cartridge Low.
Show intervention messages so the printer can continue processing.
Displays a warning or error message whenever the printer requires intervention to
continue processing. Touch this to access the messages screen for more
information on the message, and how to clear it.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
#
Description
Function
Change
Language
Allows you to change the primary language and reports on the display, and will
remain in effect until changed.
2
Copy
Opens the Copy menu and makes copies.
3
Fax
Opens the Fax menu and sends a fax.
4
E-mail
Opens the E-mail menu and sends an e-mail.
Opens the File Transfer Protocol (FTP) menu and scans documents directly to an
FTP Server. Note: This function must be set up by your system administrator.
6
Arrows
Scroll up or down to display the next screen.
Forms and
Favorites
Opens the Administrative (Customer) menus. These menus are available only
when the printer is in the “Ready” state.
Allows you to create, organize, and save a set of bookmarks (URLs) into a tree
view of folders and file links.
View, select, print, scan, or e-mail photos and documents from a flash drive.
memory card or flash drive is connected to the printer.
11
Held Jobs
Displays all held jobs.
Displays a warning or error message whenever the printer requires intervention to
information on the message, and how to clear it.
13
Tips
Opens context-sensitive Help information on the touch screen.
Searches on any of the following items and returns search results:
• Profile names, bookmark container or job names, etc.
MX61x Home Screen Menus
1
5 FTP
7
8 Menus
9 Bookmarks
10 USB
Quickly find and print frequently used online forms.
Note: This button appears only when you return to the home screen while a
Status/
12
Supplies
Search
14
Held Jobs
For Training Purposes Only 48 4/21/2014
continue processing. Touch this to access the messages screen for more
• User names for held or confidential print jobs
• Job names for held jobs, excluding confidential print jobs
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Paper Menu
Reports
Network/Ports
Security
Default Source
Menu Settings Page
Active NIC
Edit Security Settings
Paper Size/Type
Device Statistics
Standard Network2
Miscellaneous Securit y
Settings
Configure MP
Stapler Test
Standard USB
Confidential Print Menu
Substitute Size
Network Setup Page1
Parallel [x]
Disk Wiping
4
Paper Texture
Network [x] Setup Page
Serial [x]
Security Audit Log
Paper Weight
Shortcut List
SMTP Setup
Set Date and Time
Paper Loading
Fax Job Log
Custom Types
Fax Call Log
Custom Names1
Copy Shortcuts
Custom Scan Sizes
E‑mail Shortcuts
Universal Setup
Fax Shortcuts
FTP Shortcuts
Profiles List
Print Fonts
Print Directory
4
Print Demo
Asset Report
Settings
Help
Manage Shortcuts
Option Card Menu
3,4
General Settings
Print All Guides
Fax Shortcuts
A list of installed DLEs
Copy Settings
Copy Guide
E-mail Shortcuts
Fax Settings
E‑mail Guide
FTP Shortcuts
E‑mail Settings
Fax Guide
Copy Shortcuts
FTP Settings
FTP Guide
Profile Shortcuts
Flash Drive Menu
4
Print Defects Guide
Information Guide
Supplies Guide
Administrative Menu: MX310/MX410/MX51x/MX61x
For a complete listing of the printer menu tree, consult the User’s Guide.
MX310/MX410/MX510/MX610 Series Administrative (Customer) Menu Tree
1
Depending on the printer setup, this menu appears as Network Setup Page or [x] Page.
2
Depending on the printer setup, this menu appears as Standard Network or [x].
3
This menu is supported only in select printer models and appears only when one or more DLEs are
installed.
4
This menu is supported only for MX410, MX510 and MX511.
For Training Purposes Only 49 4/21/2014
(Download Emulators)
appears.
Page 64
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
To enter Configuration Menu, do the following:
splash screen appears.
To enter the Network SE Menu, do the following:
Network SE Menu appears.
To enter the Invalid Engine Code state, do the following:
This state allows you to POR the
can be useful in other applications.
To enter Recovery Mode, do the following:
NOTE: Recovery only available on
to a PC.
Service Menus: MX310/MX410/MX51x/MX61x
For a complete list of these menus, consult the Service Manual for the printer.
To enter the Diagnostic Menu, do the following:
Diagnostics
Mode
1. Turn off the printer.
2. Press and hold 3 and 6.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
The Diagnostics Menu contains
advanced settings and operations used
for repair, adjustments or other
diagnostic actions.
Configuration
Menu
Network SE
Menu
SE Menu
Invalid
Engine Code
1. Turn off the printer.
2. Press and hold 2 and 6.
3. Turn on the printer.
4. Release the buttons when the
1. Enter Network/Ports>Standard
Network>Std Network Setup
menu.
2. Press and hold 6, 7 and 9.
3. Release the buttons when the
From a browser, add “/se” to the device IP address.
(for example: http://158.183.3.2/se)
1. Turn off the printer.
2. Press and hold 3, 4 and 6.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
The Configuration Menu contains a set
of menus, settings and operations
which are infrequently required by a
user.
Generally, the options made available
in this menu group are used to
configure a printer for operation.
You do not POR the machine to access
this menu.
Configure or reset advanced Network
settings.
printer into a mode that disables the
Engine Code and allows the
programming of new code into the
Engine card.
Typically this function is used to
reprogram defective Engine code but
1. Turn off the printer.
2. Press and hold 2, 7 and 8.
Recovery
Mode
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
For Training Purposes Only 50 4/21/2014
non-eTask printers.
This mode will allow the printer to boot
from a secondary set of instructions to
allow a code flash to the printer. No
other functions are available. The
screen will have a red background and
say "Recovery”.
While in this mode, you can ONLY
flash code via USB directly connected
Page 65
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
To Enable/Disable Safe Mode, do the following:
NOTE: Only available for printers
• Onl y availabl e on eT ask machi nes.
Safe Mode
Restore Point
1. Turn off the printer.
2. Press and hold 6 and 7.
3. Turn on the printer.
Release the buttons when the splash screen
appears.
***** OR *****
Go to Configuration Menu:
1. Turn off the printer.
2. Press and hold 2 and 6.
3. Turn on the printer.
4. Go to Safe Mode Menu
5. Select ON/OFF
6. POR the printer to take effect
To go to the Restore Point, do the following:
1. Turn off the printer.
2. Press and hold 7 and 8.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
NOTE: Only available for printers
with a code level of EC1 or greater.
Allows print operations to be used even
if a non-critical subsystem failure
occurs. When configured in Safe
Mode, the device operates in a
minimal/base function state for print
operations, permitting a customer to
continue printing until service can be
arranged to repair the device. Safe
Mode is designed to be a short-term
solution.
• S afe Mode state will not disable on
POR without holding down the
special button sequence.
• Safe Mode can co-exist with other
POR button sequence modes, such
as Config and Diagnostics.
with a code level of EC1 or greater.
NOTE: Not all printers have this
functionality; it is limited to printers
with 4.3”and above Touchscreen.
Restore point is a new functionality
similar to a PC’s operating system
restore. In the event that a new
firmware update causes problems in
the printer, the administrator or
customer can roll the printer back to a
previous state.
Important Information:
• Subsequent POR's boot to this
restore point.
• I f new code is flashed, that new
code becomes the boot point.
• Onl y 1 restore poi nt is kept.
• I f no code updates have occurred
since the machine was built, there
is no restore point and the key
sequence is ignored.
For Training Purposes Only 51 4/21/2014
Page 66
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
1. In the Administration (Customer) Menu, select the
Network/Ports Menu.
Network SE
Menu
2. Select Standard Network.
3. Select STD NET SETUP.
4. Once in the Standard Network Setup page, press 6, 7
and 9 at the same time.
The Network SE menu contains
advanced network menu tools.
Warning: Changing the settings within
this menu may cause the printer not to
function properly.
5. Once you press the buttons, you should be in the
Network SE Menu.
For Training Purposes Only 52 4/21/2014
Page 67
Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Supplies
Supply Changes and Key Updates
The table below summ arizes the b iggest chan ges to the s uppl y hardware and m essagin g for the M S and
MX series.
MS and MX Models
New Supply Life Messaging
• The pri nter will now display the estimated number of pages remaining when the
Toner Cartridge or Imaging Unit is in the Near End of Life state.
• E very time a page is printed, the estimated number of pages displayed in the home
screen will decrement by 1 until it hits the End of Life state (i.e. 176, 175, 174…).
• The est imated number of pages remaining is based on the printer’s recent printing
history (i.e. toner coverage average) and may vary significantly due to other factors.
Non-continuable Stop when Supplie s are Exhaus te d
When the supply reaches the End of Life (EOL) state, the printer will display “Replace
Cartridge, 0 estimated pages remain” and will come to a non-continuable stop (i.e. hard
stop) which means that the supply item must be replaced before the user can resume
printing.
• A yellow triangle “al ert ” icon appears when any supply is in a warning state.
• Red bounc i ng animation will show up for Intervention Requests.
Imaging Unit
• The Imaging Unit, used to be called Photoconductor Unit (PCU) or Photoconductor Kit
(PC Kit), now houses the Developer Unit.
• There’s no need to press a release button to separate the Toner Cartridge and
Imaging Unit like its predecessors (E Series).
Toner Cartridge
• Lexmark is implementing the “bottle” architecture which means that the toner cartridge
will not contain any EP component and will just serve as a toner bottle.
• With the new toner cartridge technology, we no longer have to shake the toner
cartridge to maximize yield performance or improve print quality (e.g. light print
issues) like we do on the previous generation of Monochrome printers.
• Warning messages appear at bottom of home screen.
• Status messages will be in black text for warnings (no red triangle), red text
for Intervention Requests.
• The sc reens t o the right will only show after pushing the interventi on butt on.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
2
Supply Life Messaging Information
Toner Cartridge Life Messaging
The following table provides the messaging that will appear on the Control Panel as supply life becomes
low. Below the table, explanations are provided for the headings and options listed in each column.
Life Cycle
State
Default
Setting
Control Panel Message
Toner
Level
Default Trip
1
Point
Behavior Options
(Default in Blue)
Nearly Low Disabled Cartridge nearly low [88.xy]
Low Enabled Cartridge Low [88.xy]
Cartridge very low,
Near End
of Life
End of Lif e
Device Stops
Enabled
Enabled
[X]3 estimated pgs remain
[88.xy]
Page by page countdown begins.
Replace cartridge,
03 estimated pgs remain [88.xy]
1.5K = 40%
2.5K = 30%
5K = 30%
6K = 20%
7.5K = 20%
8.5K = 20%
10K = 20%
20K = 20%
1.5K = 30%
2.5K = 20%
5K = 20%
6K = 10%
7.5K = 10%
8.5K = 10%
10K = 10%
20K = 10%
1.5K = 10%
2.5K = 7%
5K = 4%
6K = 3%
7.5K = 3%
8.5K = 2%
10K = 2%
20K = 1%
0%
Off
Warning
Email Alert
Continuable Stop
Non-Continuable Stop
Off
Warning
Email Alert
Continuable Stop
Non-Continuable Stop
Off
Warning
Email Alert
Continuable Stop
Non-Continuable Stop
Non-Continuable Stop
1
This column indicates the default Toner Cartridge life remaining. Once the Toner Cartridge reaches this percentage, it will
trigger the given warning. The user can change the level that will trigger the warning. The procedures to do this are
documented in this guide in the section called “How to Change Supply Life Messaging Settings.”
2
This column lists the default behavior options at each warning notification. The customer can customize this feature. The
default behavior is documented in blue if no change is made.
3
The estimated number of remaining pages is based on recent printing history of the printer. Its accuracy may vary significantly
and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The
accuracy of the estimated number of remaining pages may decrease when actual printing consumption is different from the
historical printing consumption. Consider the variable level of accuracy before purchasing or replaci ng suppli es based upon the
estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumpt i on based
on the International Organization for Standardization* test methods and page content.
*Average continuous black declared cartridge yield in accordance with ISO/IEC 19752
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
State
Setting
Point
2
(Default in Blue)
Imaging Unit Life Messaging
The following table provides the messaging that will appear on the Control Panel as supply life becomes
low. Below the table, explanations are provided for the headings and options listed in each column.
Life Cycle
Nearly Low Disabled Imaging unit nearly low [84.xy]
Low Enabled Imaging unit low [84.xy]
Default
Control Panel Message
Default Trip
100K = 10%
100K = 5%
1
Behavior Options
Off
Warning
E-mail alert
Continuable stop
Non-continuable stop
Off
Warning
E-mail alert
Continuable stop
Non-continuable stop
Near End
of Life
End of Lif e
Device Stops
1
This column indicates the default Imaging Unit life remaining. Once the Imaging Unit reaches this percentage, it will trigger the
given warning. The user can change the level that will trigger the warning. The procedures to do this are documented in this
guide in the section called “How to Change Supply Life Messaging Settings.”
2
This column lists the default behavior options at each warning notification. The customer can customize this feature. The
default behavior is documented in blue if no change is made.
3
The estimated number of remaining pages is based on recent printing history of the printer. Its accuracy may vary significantly
and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The
accuracy of the estimated number of remaining pages may decrease when actual printing consumption is different from the
historical printing consumption. Consider the variable level of accuracy before purchasing or replaci ng suppli es based upon the
estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumpt i on based
on the International Organization for Standardization* test methods and page content.
*Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.
Enabled
Enabled
Imaging unit very low
[X]3 estimated pgs remain [84.xy]
Page by page countdown begins.
Replace imaging unit,
03 estimated pgs remain [84.xy]
100K = 1%
0%
Off
Warning
E-mail alert
Continuable stop
Non-continuable stop
Non-continuable stop
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
State
Setting
Point
1
(Default in Blue)
Maintenance Kit Life Messaging
The following table provides the messaging that will appear on the Control Panel as supply life becomes
low. Below the table, explanations are provided for the headings and options listed in each column.
Life Cycle
Nearly Low Disabled Maintenance kit nearly low [80.0x]
Low Disabled Maintenance kit low [80.1x]
Default
Control Panel Message
Default Trip
200K = 10%
200K = 5%
1
Behavior Options
Off
Warning
E-mail alert
Continuable stop
Non-continuable stop
Off
Warning
E-mail alert
Continuable stop
Non-continuable stop
Near End of
Life
End of Lif e Enabled
Absolute End
of Life
Device Stops
1
This column indicates the default Maintenance Kit lif e rem ai ni ng trip point. Once the Maintenance Kit reaches this percentage,
it will trigger the given warning. The user can change the level that will trigger the warning. The procedures to do this are
documented in this guide in the section called “How to Change Supply Life Messaging Settings.”
2
This column lists the default behavior options at each warning notification. The customer can customize this feature. The
default behavior is documented in blue if no change is made.
3
The estimated number of remaining pages is based on recent printing history of the printer. Its accuracy may vary significantly
and is dependent on many factors, such as actual document content, print quality settings, and other printer settings. The
accuracy of the estimated number of remaining pages may decrease when actual printing consumption is different from the
historical printing consumption. Consider the variable level of accuracy before purchasing or replaci ng suppli es based upon the
estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumption based
on the International Organization for Standardization* test methods and page content.
*Average continuous black or composite CMY declared cartridge yield in accordance with ISO/IEC 19798.
Enabled
Enabled
Maintenance kit very low [80.2x]
The estimated number of pages
remaining will not be displayed.
Replace maintenance kit ,03
estimated pgs remain [80.3x]
Replace maintenance kit ,03
estimated pgs remain [80.3x]
200K = 1%
0%
0%
Off
Warning
E-mail alert
Continuable stop
Non-continuable stop
Warning
E-mail alert
Continuable stop
Non-continuable stop
Non-continuable Stop
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
How to Change Supply Life Messaging Settings
1. Access the printer’s Embedded Web Server (EWS).
2. Click Settings > Print Settings > Supply Notifications.
3. Change the settings as desired. Refer to “Adjustable Supplies Alert Options” for the acceptable
values.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Default - not
adjustable
500
90%
40%
30%
50%
30%
21%
20%
1500
90%
40%
30%
50%
30%
11%
10%
2500
90%
30%
20%
50%
20%
8%
7%
5000
90%
30%
20%
50%
20%
5%
4%
6000
90%
20%
10%
50%
10%
4%
3%
7500
90%
20%
10%
50%
10%
4%
3%
8500
90%
20%
10%
50%
10%
3%
2%
10000
90%
20%
10%
50%
10%
3%
2%
15000
90%
20%
10%
50%
10%
2%
1%
20000
90%
20%
10%
50%
10%
2%
1%
Default - not
adjustable
90%
20%
10%
50%
10%
2%
1%
Adjustable Supplies Alert Options
The table below outlines the acceptable ranges that can be entered for the various supplies.
Supply Nearly Low Low Near End of Life
Cartridge Yield Max Default Min Max Default Min
Imaging Unit
Notes:
Max Default Min Max Default Min
• If a user selects a value outside of these acceptable ranges, it will revert back to the
default setting.
• If a user changed the setti ng and then installs a new supply, the sam e user setting will
"stick" as long as the setting is still valid for the new supply.
• If a user has selected a value that is valid for the suppl y installed, but then chan ges to a
different supply that the selection is no longer valid, it will revert back to the default
setting. (i.e. user selected Low = 3% for 45K cartridge, and then later installs a 6K
cartridge, the Low setting will revert back to 10%)
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Non-Lexmark [supply], see User’s Guide [33.xy]
Detection of Non-Genuine Supplies
When the printer senses that the Imaging Unit, Toner Cartridge or Fuser is not a genuine Lexmark part,
the printer will post this error message:
In this case, the control panel will instruct the User to refer to the Troubleshooting Section of the User’s
Guide for instructions on how to proceed.
The User’s Guide documents warnings about using non-genuine supplies. If the customer wishes to
accept the risks of non-genuine supply they may document this acceptance by pressing the “OK” and “X”
keys simultaneously for 15 seconds. In response, the printer will continue and mark a flag in NVRAM that
the customer acceptance has occurred. In addition the bottom of the Device Statistics page will denote
that the customer has accepted the non-genuine supply.
The following is the message that will appear on the Device Statistics page:
If the customer accepts the risks of using non-genuine supplies or parts, errors posted by exposed
supplies/devices will include an “N” at the end of the error number string.
Example: “Cyan imaging unit near end of life 84.21N” or “Paper Jam 200.13N”
The customer may decide not to accept the risks associated with using non-genuine Lexmark supplies or
parts. This is done by not pressing the special key sequence as described above in the User’s Guide;
instead, the customer must remove the non-genuine Lexmark supply or part and replace it with a genuine
Lexmark supply or part.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Toner Cartridges
MS31x, MS41x, MS 510 and MS610 Series
Toner Cartridges
Starter Toner Cartridge (SWE)
Starter Toner Cartridge (SWE)
Starter Toner Cartridge (SWE)
Starter Toner Cartridge (SWE)
Approximate
Yield 2
1
1,500 pages Y Y N N N N N
1
2,500 pages N N N Y N N N
1
3,000 pages N N Y N Y N N
1
6,000 pages N N N N N Y Y
MS310 MS312 MS315 MS410 MS415 MS510 MS610
Toner Cartridge
High Yield Toner Cartridge
Extra High Yield Toner Cartridge
Ultra High Yield Toner Cartridge
1
Ship With Equipment
2
Average continuous black cartridge yield is standard pages as listed. Declared yield value in accordance with ISO/IEC 19752.
Actual yield will vary considerably based upon many factors. See www.Lexmark.com/yields for more info.
1,500 pages Y Y Y Y Y Y Y
5,000 pages Y Y Y Y Y Y Y
10,000 pages N N N Y Y Y Y
20,000 pages N N N N N Y Y
MX310, MX410, MX51x and MX61x
Toner Cartridges Approximate Yield 2 MX310 MX410
Starter Toner Cartridge (SWE)1
Starter Toner Cartridge (SWE)1
Starter Toner Cartridge (SWE)1
Toner Cartridge
High Yield Toner Cartridge
Extra High Yield Toner Cartridge
1
Ship With Equipment
2
Average continuous black cartridge yield is standard pages as listed. Declared yield value in accordance with ISO/IEC 19752.
Actual yield will vary considerably based upon many factors. See www.Lexmark.com/yields for more info.
2,500 pages
5,000 pages N
7,500 pages N N N
2,500 pages
10,000 pages
20,000 pages N N
Y
Y Y Y Y
Y Y Y Y
MX510 MX610
N N N
Y Y
Y Y
N
Y
Imaging Units
Imaging Unit
(MS & MS Models)
1
Imaging Unit Estimated Yield: Up to 60,000 pages, based on 3 average Letter/A4-size pages per print job at approximately 5%
coverage. Actual Yield will vary considerably based on other factors such as device speed, paper size and feed orientation,
toner coverage, tray source and print job complexity.
For Training Purposes Only 60 4/21/2014
Approximate Yield1 Ship with Equipment
60,000 pages Y Y
Aftermarket Version
Available
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
1
1
Maintenance Items
Only available for the models indicated below:
MS510 and MS610
Item Approximate Yield 1 Customer Installable
Fuser
ACM P ick Tires
Transfer Roll
MPF pick roller and separator pad
Redrive Assembly
Separator Roll Assembly
The fuser may reach a life of up to 200,000 pages, based on an average of 3 pages per job and
approximately 5% coverage. Because these modules are affected by environment, duty cycle and
toner coverage, actual page count may vary.
200, 000 No
200, 000 No
200, 000 No
200, 000 No
200, 000 No
200, 000 No
MX310, MX410, MX51x and MX61x
Item Approximate Yield 1 Customer Installable
Fuser
ACM Pick Tires
Transfer Roll
MPF pick roller and separator pad
200, 000 No
200, 000 No
200, 000 No
200, 000 No
Redrive Assembly
Separator Roll Assembly
The fuser may reach a life of up to 200,000 pages, based on an average of 3 pages per job and
approximately 5% coverage. Because these modules are affected by environment, duty cycle and
toner coverage, actual page count may vary.
Notes:
• Maintenance kit alerts are based on printer NVRAM page count or fuser revs counter, whichever
hits the limit first.
• Page count limit is 200K pages, fuser rev limit is 2.2 million revs
• To reset maintenance kit counters, boot printer into Configuration Mode (press and hold 2 and 6
during printer power on) and select “Reset Maintenance Counter”.
• There are no hard stops for maintenance kit alerts for this printer series.
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200, 000 No
200, 000 No
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Hardware Changes
The new MS and MX series printers have significant hardware and functionality changes from previous
models. Below is an overview of these changes.
Cartridge Shutter/Plunger
The Toner Cartridge has a built-in shutter that closes when the Access Cover is opened.
The Cartridge shutter is opened by the Access Cover Plunger when the Access Cover is closed.
The printer is shipped from the factory with the Access Cover Plunger in the downward position.
Development recommends removing the cartridge and imaging unit for normal ship and storage
needs.
For cases when supplies need to remain in machine, leave the plunger engaged. Testing has shown
that shipping or moving these models with all or some of the supplies does not cause any significant
leaks. The port and seal designs are very robust.
If the plunger is put into the ‘ship’ position without proper packaging, there is HIGH RISK that a
user may simply turn on the printer and start printing – resulting in a 31.46 or 31.66 replenishing
error or potential damage to the cartridge.
The most robust process is to put the plunger into the ‘ship’ state, but you MUST repackage the imaging
unit (and cover the input sensor) to ensure that the front door is opened the next time the printer is turned
on.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Customer Installable Wireless
A customer installable wireless option is now available for network-ready models.
Top View Back View
Eliminated Sensors
• Manual Feed
• Toner Level (reflective sensor)
New ESD Ground Points
• MPF Shaft
• Tray Lift Plate
• Upper Frame Top
• Guide-Front Cover Support
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Trailing Edge
Index
Tray Present
Media Present
Narrow Media
New Sensors
• Trailing Edge
Note: For MS310 and MS410 models, it’s located on the ACM assembly.
• Index (Lift plate models only)
• Tray 1 Media Present (Lift plate models only)
• Tray 1 Present (MS510/MS610 / MFP models only)
• Narrow Media MFP (MFP only)
• MPF Media Present
• IU Capacitive Toner Level Sensor (CTLS)
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Error Code
Range
Sub-error
Codes <.xx>
Firmware and Functionalit y Changes
Error Code Formatting
To provide consistency across different product lines, the error code formatting was improved so
technicians can readily identify a category of problem based on the numeric code.
Description
000 - 099
100 - 199
200 - 299
300 - 399
400 - 499
840 - 849
900 - 999
User-Related Errors
Engine Hardware Failure – Base Printer
Paper Jams – Base Printer / Input Options
Hardware Failure - Input / Output Options
Paper Jams - Output Options
ADF & FB Scanner Failure
Firmware and/or System Electronics Failure
Decoding Paper Jam Sub-error Codes <.xx>
Description
.01
.02
.03
Warm up jam (paper detected at POR)
Sensor tripped too early
Sensor never tripped
.04
.05
.06
.07
For Training Purposes Only 65 4/21/2014
Sensor cleared too early
Sensor covered too long
Paper did not reach first sensor after tray
Sensor covered too long
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Function
Configurable In:
Settings
Auto Reboot – Error Recovery
The goal of allowing the pri nter to auto-reboot when a catastrophic error occurs is to decrease customer
interventions and increase printer up-time. The types of errors that could auto reboot include:
• 91y.xx Engine Firm ware Errors
• 976.xx Network Firmware Errors
• 900.xx RIP Firmware Errors
Note: Be aware that not all of the Engine Firmware Errors will allow an auto-reboot. The
engine will inform the Controller Board if an Auto Reboot is allowed for the particular error.
Auto Reboot (Error Recovery) configuration and settings are shown in the following table:
Sets the printer to restart when an error is encountered.
Customer Menus (UI)
Auto Reboot Mode
Embedded Web Server
• Reboot when idle – for firmware errors if not printing,
faxing, or scanning. Hardware related errors will still halt
and display service error screen.
• Reb o o t always (default) –auto-reboot for firmware errors
even if printing, faxing, or scanning.
• Rebo o t never – always halt and display the service error
screen for firmware errors.
Customer menus (UI)
Max Auto Reboots
Embedded Web Server
Auto Reboot Counter Embedded Web Server
• If a printer crashes but does not auto reboot, the traditional error screen displays on the
control panel listing the error information.
• When a re-bootable crash occurs, the printer shows the traditional error screen with an
additional message that informs the user the printer will reboot. The Error screen displays
while the printer gathers debug information and writes it to flash (about 10 seconds).
Once the debug collection has occurs, the printer will reboot.
• After rebooting, a message will be present informing the user the printer rebooted. The
user must clear this error in order to continue using the printer. While this message is
present, the printer is off-line and will not accept print jobs. See the images on the
following page.
Sets the number of automatic restarts the printer can perform
per incidence 1-20.
• 2 is the factory default setting.
• When the number of max automatic restarts is reached,
the printer displays the applicable error instead of
restarting.
Note: A clean power cycle or hibernation will reset the reboot
count.
The number of reboots encountered over the lifetime of the
printer. This setting is to be used as diagnostic data. This
setting can be reset to zero by MPS or by the Embedded Web
Page.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Sample Generic Control Panel Messages after Auto Reboot
2.4” Panel
4.3” Panel
10” Panel
LED Panel
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Problem Example
Hypothetical Customer Situation
Enable Safe Mode? – Why/Why Not?
Safe Mode
Safe Mode is a new and configurable state in the device that allows print operations to be used even if a
non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a
minimal/base function state for print operations, permitting a customer to continue printing until service
can be arranged to repair the device.
Warning! Safe Mode is intended as a short‑term workaround and should only be used when a
critical print job must be completed before service can be arranged to repair the printer. In most
customer situations, it would NOT be appropriate to enable this mode. See the table below called When
Should Safe Mode be Enabled? for examples.
Warning! The printer must be returned to standard operating mode before diagnostics can be run or
full‑function printing can continue. This is IMPORTANT! If a customer reports problems with no duplex
capability and/or the inability to select optional input trays, etc., check to see if Safe Mode is enabled – a
warning message will display on the Control Panel.
When Safe Mode is enabled, print jobs are processed based on the product-specific behavior of the
print engine as defined for that mode of operation. Certain service failures and other errors are
suppressed when the device is in this mode so the device is left in a temporary usable state.
When Safe Mode is disabled, if any service failure or other error occurs, the device will follow existing
messaging behavior and the print operation will be terminated. The device may also shut down due to
certain failures based on existing definitions.
When Should Safe Mode be Enabled?
23y.xx Jams on Power-up –
Duplex sensor broken
200.xx Jams on Power-up –
Tray 1 Input sensor broken
242.xx Jams on Power-up –
Tray 2 Input sensor broken
Customer has a deadline to complete an
important print job before the end of the
day – Service cannot be dispatched until
tomorrow.
Customer needs to complete a print job
to send to a publisher by the end of the
day. They only have 5 more pages left to
print from the job. Service will not be out
until tomorrow.
The customer is printing PowerPoint
handouts for a meeting next week. They
only had a few pages left to print.
YES. The customer has a critical need to
continue printing. Safe Mode will disable the
duplex and allow the customer to continue to
print at reduced functionality.
NO. The customer has a critical need to
continue printing; however, Safe Mode will not
disable Tray 1. For this printer, Safe Mode
ignores all Input Options: Tray 2, Tray 3, etc. but
Tray 1 functionality remains enabled.
NO. The customer does not have a critical
need to continue printing.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Category
POR Sequence
Description
new setting to take effect.
• A n NPA command can be issued to enable Safe Mode.
effect.
Category
Messaging
Description
• An intervention message will post at each POR once
Safe Mode setting.
Configuration and Management
2.4” Control Panel
and
Touchscreen
2-line Control Panel STOP + BACK
LED models
(and all Control
Panels)
7 + 6 (letters S+M = Safe Mode)
NPA command
Safe Mode Messaging
2.4” Control Panel
and
Touchscreen
"The device is operating in Safe Mode.
Some print options may be disabled or
provide unexpected results.”
• S af e Mode state will not dis abl e on POR without holding
down the special button sequence.
• Safe Mode can co-exist with other POR button sequence
modes, such as Config and Diagnostics.
• S af e Mode can also be managed through the Config menu
via the Safe Mode menu. If the Safe Mode setting is
changed on this menu, the device must be POR’ed for the
• I f the Safe Mode setting is changed via NPA command,
the device must be POR’ed for the new setting to take
the device is in Safe Mode.
• P ri ori t y 1 warning message will be dis pl ayed,
toggling in sequence with any other priority 1
warning messages, if any are present.
• I f the device is POR’ed into Diagnostics,
Configuration or SE menu, it will operate as if Safe
Mode is disabled.
• A POR into any of these menus does not affect the
2-Line APA Control
Panel
LED Control Panel
“Safe Mode”…
off blinking blinking blinking off Solid on
This is the intervention light sequence at coming out of POR once the device is in Safe Mode.
• An intervention message will post at each POR once
the device is in Safe Mode.
• A warning with custom message will appear and
toggle with any other warning messages.
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
blinking
slow
blinking
slow
This is the light sequence at Ready/Idle indicating the printer is in Safe Mode.
blinking
slow
blinking
slow
blinking
slow
Solid on
Safe Mode Print Behavior
The behav ior of a device in Safe Mode is product-specific. The table bel ow outli nes the behavior f or this
printer series and may not apply to other models of the same code.
Safe Mode Engine Features Engine Behavior Control Panel Behavior
Simplex only Will report no duplexer installed
Ignore duplex sensor Will report no duplexer installed
Ignore bin full sensor Bin full messag es will not be reported
Print at narrow media operating point Print at slow operating point
Ignore narrow media sensor Force narrow media
Ignore all input options Will report Tray 1 only as installed
Duplex print option will not be selectable
Duplex print option will not be selectable
Bin full IRs will not occur
Only Tray 1 and MPF will be selectable
Ignore all output options
Use large inter-page gaps Pages will have large inter-page gaps
Will not report any installed finishing
options
No finishing options will be selectable
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Lexmark MS31x/41x/510/610 & MX310/410/51x/61x Product Study Guide Rev 1.3
Available on:
POR Sequence
Description
Restore Point
Restore point is a new functionality similar to a PC’s operating system restore. In the event that a new
firmware update causes problems in the printer, the administrator or customer can roll the printer back to
a previous state. All code is restored (RIP, Engine, etc.).
If restore point is used, you can “undo” the restore by holding the POR key sequence again.
Important Information:
• Subsequent POR's boot to this
restore point.
• I f new code is flashed, that new
code becomes the boot point.
• Onl y 1 restore poi nt is kept.
• I f no code updates have occurred
since the machine was built, there is
no restore point and the key
sequence is ignored.
• Onl y avail abl e on eTask machi nes.
4.3”and above
Touchscreen
Code level of EC1
and higher
To go to the Restore Point, do the following:
1. Turn off the printer.
2. Press and hold 7 and 8.
3. Turn on the printer.
4. Release the buttons when the
splash screen appears.
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Control Panel
Controller Board
Printhead
ACM Pick Clutch
ACM As s e m b ly
Trailing Edge Sensor
MPF Solenoid
MPF Separator Pad
Complex Parts and Procedures
Parts listed in this section are complex for various reasons and are tagged with one or more of the
following icons to explain its complexity:
• High degree of technical difficulty in removing/replacing the part.
• Complex/lengthy instructi o ns.
• Special procedures required before, during or after part installation.
• Increased likelihood of servicer error resulting in additional problems, malfunction of the
machine or damage.
The instructions for removal, installation and/or special adjustments can be found in the printer’s Service
Manuals. Follow the instructions carefully to avoid additional errors, malfunction or breakage.
Part Removal Tips
• Some removal procedures r equire removing cable ties. You must replace cable ties during
reassembly to avoid pinching wires, obstructing the paper path, or restricting mechanical
movement.
• Remove the toner cartridges, imaging unit, and media tray before removing other printer
parts.
• The imaging unit should be carefully set on a clean, smooth, and flat surface. It should also
be protected from light while out of the device.
• Disconnect all external cables from the printer to prevent possible damage during service.
• Unless otherwise stated, reinstall the parts in reverse order of removal.
• When reinstalling a part held with several screws, start all screws before the final tightening.
For your awareness, the most complex parts include the ones listed below.
Part Complexity
ZIF Connectors
LIF Connectors
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Control Panel
The Control Panel houses NVRAM in the printer. When it is replaced, special precautions need to be
taken to ensure data is not lost. See the section on Mirrored NVRAM Components in this Guide.
Controller Board
The Controller Board houses NVRAM in the printer. When it is replaced, special precautions need to be
taken to ensure data is not lost. See the section on Mirrored NVRAM Components in this Guide.
In addition, the Controller Board contains the default and custom eSF applications and settings. These
are NOT contained in the NVRAM or on a hard drive. A Controller Board failure could result in loss of
these applications and their settings if they are not backed up. When a new Controller Board is installed,
the Lexmark default eSF applications and settings are loaded.
The best practice is for an administrator to have their eSF applications and settings backed up prior to
encountering a problem. In case this hasn’t been done, an attempt to back up the data should be
performed before replacing the Controller Board.
To back up the eSF applications and settings, d o the following:
1. Turn off the printer.
2. Press and hold 3, 4 and 6 to boot into Invalid Engine Code mode.
3. Turn on the printer.
4. Release the buttons when the splash screen appears.
5. Access the printer's Web Page from a web browser.
6. Click on Settings:
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7. Click on Solutions (don’t click Import/Export – the explanation is at the end)
8. Click on Embedded Solutions
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9. Select each application individually by clicking on the name (we’ll use Forms and Favorites in
this example):
10. Click on Export to create a file of that application’s settings
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STOP
11. If the Web page cannot be accessed, or an error persists despite trying to boot in Invalid
Engine code mode, then there is no way to backup the eSF apps. Make the customer aware
of this.
12. Don’t Use the “Global” Import/Export method to back up the eSF applications and settings.
There is a size limit of 128kb on the export file.
13. Customers with a large number of applications or settings may exceed the file size limit and
have information truncated in the exported file.
14. Once the new Controller Board is installed, follow the same steps as above, however, you will
Import (instead of export) the <filename>.UCF file for each application.
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Paper Feed
Printhead
Printhead
Replacing the Printhead assembly is complex as there are critical instructions that should be followed to
prevent misalignment and/or skew issues.
When removing and installing the Printhead, make sure to do the following:
• Use a pencil to mark the screw locations of the old Printhead on the metal frame.
• Align the new Printhead relative to the location of the old Printhead.
• Print a test page and check if the printout is misaligned.
Skew
Misalignment
• If the printout is misaligned, perform a Printhead mechanical adjustment. See the “Printhead
assembly mechanical adjustment” section of the printer’s Service Manual for instructions.
• If it doesn’t fix the issue, align the Printhead electronically. See the “Printhead assembly
electronic adjustment” section of the printer’s Service Manual for instructions.
Notes: This adjustment is not available on the MS310 Series (LED printers).
• Before aligning the Printhead electronically, first mechanically align it.
ACM Pick Clutch
The ACM pick clutch replacement procedure for the MS310, MS410, MX310 and MX410 Series is the
same with the Ex6x printer series. The printer series not mentioned does not have this FRU part.
The removal of this part is easy but the installation is complex. See the printer’s Service Manual for the
removal and installation steps. Each step should be followed carefully.
On the Ex6x, there were a lot of instances that the servicer failed to properly replace the part causing the
printer to malfunction or not boot up at all.
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ACM Ass em b ly
The hardware design of the ACM assembly in the integrated tray and input option are different. Below is a
side by side comparison:
Integrated Tray Input Option
Note that the removal procedure differs, and the ACM assembly found in the integrated tray is more
complex to replace than the one in the input option.
Other key differences:
Main Tray ACM Assembly
• The pick tires are replaceable but not the pick rollers.
• For the removal procedure, see “ACM Assembly Removal” under “550-sheet option tray
removals” in the printer’s Service Manual.
Note: The removal procedure for the MS310, MS410, MX310 and MX410 Series is slightly
different from the rest of the models in this printer series.
Input Option ACM Assembly
• The pick roller is now replaceable. You can easily replace it by just pressing the latches (refer
to the image above), and then sliding it to the left.
• For the removal procedure, see “ACM Assembly Removal” under “Bottom removals” in
the printer’s Service Manual.
Note: Always observe proper routing of cables to prevent obstructing the paper path and/or causing the
device to malfunction.
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Trailing Edge Sensor
The removal procedure of this newly-added sensor is lengthy. There are at least nine parts to be removed
and important instructions to be followed closely upon installation. See the printer’s Service Manual for
the removal and installation procedures. And take note of the following tips on how to properly seat the
Trailing Edge Sensor cables :
Below are tips on how to properly seat the cables of the Trailing Edge Sensor:
• Always route the cables along the cable holders.
• If the cables are long and/or hanging loosely, twist them and make sure it’s tightly looped around
the cable holders.
• Route the cable as shown below, and secure it with a cable tie (A).
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MPF Solenoid
The removal of the MPF Solenoid is easy but the replacement procedure is complex since you have to
cut cables at a certain length, connect the cable of the replacement MPF solenoid and ensure there’s
electrical continuity in the cables.
It is critical for servicers to follow the installation instructions carefully. Failure to do so can cause the
printer to malfunction. See the printer’s Service Manual for the removal and installation procedures. And,
take note of the following installation tips:
• Cut the solenoid cable (A) not less than an inch from the solenoid.
• To ensure there’s electrical continuity after replacement, make sure that the stripped end of the
cable is positioned under the insulated displacement connector (IDC) contact element when
inserting wires.
• To prevent the cables from getting tangled and/or obstructing the area, make sure they are routed
properly along the cable holders.
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MPF Separator Pad
The replacement of the MPF Separator Pad is lengthy and complex. The following parts should be
carefully removed and installed during replacement:
1. Right Cover
2. Front Access Cover
3. MPF Pick Roller Cover (with bail)
4. MPF Pick Roller
5. Jam Access Cover
6. Right E-clip (A)
7. Right Restraint Roller (B)
8. MPF Pick Roller Hub (C)
9. Pin (right side of the left Restraint Roller)
10. Left Restraint Roller
11. Left E-clip
12. Shaft
13. MPF Separator Pad (D)
Note that some of the parts to be removed are really small, like the E-clips and restraint roller pin. It is
critical to make sure all those parts are re-installed properly after replacing the MPF separator pad. If a
single part is missing, the MPF will not work properly.
Mirrored NVRAM Components
Control Panel
Controller Board
Warning! Observe all ESD precautions while handling electronic parts.
Warning! When replacing any one of the NVRAM components:
• Only replace ONE component at a time – NEVER replace both at once.
• Perform a POR before replacing the second component. If this procedure is not followed,
the printer will be rendered inoperable.
• These components mirror the critical NVRAM settings for the printer. If you have not already
done so, complete the online course Mirrored NVRAM from Lexmark’s online learning site.
Warning! If you must use one of the components listed above as a method of troubleshooting, boot
the printer into Diagnostic mode only. This will prevent the NVRAM from copying to the new
component. If the printer is allowed to boot normally, however, the NVRAM will copy to the new
component and it cannot be used in another printer. It must be returned to the manufacturer.
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Zero Insertion Force (ZIF) Connectors
Zero Insertion Force (ZIF) connectors are used in the various boards and cards of these printers. Before
inserting or removing a cable from these connectors, read this entire section carefully to avoid damaging
the connector or cable.
Warning! Do not insert the cable so the contacts are facing the locking actuator. The contacts always
face away from the actuator.
Warning! Do not insert the cable diagonally into the ZIF socket. This may damage the contacts.
Warning! Avoid using a fingernail, or sharp object to open the locking mechanism. This may damage
the cable.
Warning! Avoid pressing against the cable when opening the locking mechanism. This may damage
the cable.
These are the types of ZIF connectors used in these printers:
• Horizontal top contact connector
• Horizontal bottom contact connector
• Vertical mount contact connector
• Horizontal sliding connector
Horizontal Top Contact Connector
The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF
connector. Insert the cable horizontally into the connector.
Warning! When opening or closing this type of actuator, gently lift or close the two tabs located on
each end of the actuator. The two tabs should be moved simultaneously. Do not close the actuator from
the center of the actuator.
How to Remove a Cable from the Horizontal Top Contact Connector
1. Place a finger at each end of the locking actuator, and then gently lift the actuator to the unlocked
position.
2. Slide the cable out of the connector.
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How to Insert a Cable into the Horizontal To p Contact Connector
1. When installing the cable, check the locking actuator to ensure it is in the unlocked position. The
tabs on the ends of the actuator are vertical when the actuator is unlocked.
2. Insert the cable with the contacts on the cable facing up. Insert the cable on top of the actuator.
Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely
installed, then intermittent failures could occur.
3. Rotate the locking actuator to the locked position. The cable should not move while this step is
performed. If the cable moves, open the actuator, reposition the cable, and then close the
actuator to the down position.
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Horizontal Bottom Contact Connector
The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the ZIF
connector. The cable is inserted horizontally into the connector.
Warning! When opening or closing this type of actuator, gently lift the center of the actuator using
your finger.
• Do not use a fingernail or screwdriver to open the actuator: this could damage the ribbon cable.
• Do not close the actuator from the ends.
How to Remove a Cable from the Horizontal Bottom Contact Connector
1. Place two fingers towards each end of the locking actuator, and then gently lift the actuator to the
unlocked position.
2. Slide the cable out of the connector.
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How to Insert a Cable into the Horizontal Bottom Contact Connector
1. Check the actuator to verify it is in the open position.
2. Insert the cable into the ZIF connector with the contacts facing downward and away from the
locking actuator. The cable needs to be inserted below the actuat or .
Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely
installed, then intermittent failures could occur.
3. Place your finger in the middle of the actuator and rotate the actuator to the locked position.
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Vertical Mount Contact Connector
The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF
connector. The cable is inserted vertically into the connector.
Warning! When opening or closing this type of actuator, gently lift the center of the actuator using
your finger. Do not use a fingernail or screwdriver to open the actuator - this could damage the ribbon
cable. Do not close the actuator from the ends of the actuator.
How to Remove a Cable from the Vertical Mount Contact Connector
1. Gently rotate the locking actuator from the center of the actuator to the unlocked position.
2. Slide the cable out of the connector.
How to Insert a Cable into the Vertical Mount C o n tact Connector
1. When installing the cable, check the locking actuator to verify it is in the open position.
2. Insert the cable with the contacts on the cable away from the locking actuator. Insert the cable on
top of the actuator.
Note: Verify the cable is installed squarely into the connector otherwise intermittent failures could
occur.
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