Lexmark MS310 User Manual

MS310 Series
User's Guide
August 2012 www.lexmark.com
Machine type(s):
4514
Model(s):
220, 230
Contents 3
Understanding the printer menus..............................................................51
Menus list................................................................................................................................................51
Paper menu.............................................................................................................................................51
Network/Ports menu...............................................................................................................................60
Settings menu..........................................................................................................................................61
Security menu.........................................................................................................................................70
Saving money and the environment...........................................................71
Saving paper and toner...........................................................................................................................71
Saving energy..........................................................................................................................................72
Recycling..................................................................................................................................................74
Securing the printer...................................................................................76
Using the security lock feature................................................................................................................76
Statement of Volatility............................................................................................................................76
Erasing volatile memory..........................................................................................................................77
Erasing non‑volatile memory..................................................................................................................77
Finding printer security information.......................................................................................................78
Maintaining the printer..............................................................................79
Cleaning the printer................................................................................................................................79
Checking the status of parts and supplies...............................................................................................79
Estimated number of remaining pages...................................................................................................80
Ordering supplies....................................................................................................................................80
Storing supplies.......................................................................................................................................82
Replacing supplies...................................................................................................................................83
Moving the printer............................................................................................................. .....................86
Managing the printer.................................................................................88
Finding advanced networking and administrator information...............................................................88
Viewing reports.......................................................................................................................................88
Configuring supply notifications from the Embedded Web Server.........................................................88
Copying printer settings to other printers...............................................................................................89
Clearing jams..............................................................................................90
Avoiding jams..........................................................................................................................................90
Accessing jam areas.................................................................................................................................91
Contents 4
[x]page jam, open front door. [20y.xx]..................................................................................................92
[x]page jam, open rear door. [20y.xx]....................................................................................................97
[x]page jam, clear standard bin. [20y.xx]...............................................................................................99
[x]page jam, remove tray 1 to clear duplex. [23y.xx]...........................................................................101
[x]page jam, remove tray [x]. [24y.xx].................................................................................................104
[x]page jam, clear manual feeder. [250.xx]..........................................................................................106
Troubleshooting.......................................................................................108
Understanding the printer messages....................................................................................................108
Solving printer problems.......................................................................................................................153
Solving print problems..........................................................................................................................158
Embedded Web Server does not open.................................................................................................186
Contacting customer support................................................................................................................187
Notices.....................................................................................................188
Product information..............................................................................................................................188
Edition notice........................................................................................................................................188
Power consumption..............................................................................................................................192
Index........................................................................................................201
Safety information 6
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
SAVE THESE INSTRUCTIONS.
Learning about the printer 16
Using the Local Printer Settings Utility
The Local Printer Settings Utility lets you change and save settings for a printer that is connected to a computer locally through a USB or parallel cable.
To download and install the Local Printer Settings Utility, see “Installing the Local Printer Settings Utility” on page
20.
To access the Local Printer Settings Utility:
1 Click or Start.
2 Click Programs > Lexmark > Local Printer Settings Utility.
To save your settings, click Actions > Apply Settings.
You can also distribute your settings to other printers by saving the settings in a command file. To save your settings in a command file, click Actions > Save As Command File.
Additional printer setup 18
7 Align the printer with the tray, and then slowly lower the printer into place.
8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
2
1
Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 20.
Attaching cables
Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable.
Make sure to match the following:
The USB symbol on the cable with the USB symbol on the printer
The appropriate parallel cable with the parallel port
Additional printer setup 20
If the installation dialog does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run. b In the Start Search or Run dialog, type D:\setup.exe, where D is the letter of your CD or DVD drive. c Press Enter, or click OK.
3 Click Install, and then follow the instructions on the computer screen.
For Macintosh users
1
Close all open applications.
2 Insert the Software and Documentation CD.
If the installation dialog does not appear after a minute, then click the CD icon on the desktop.
3 Double-click the software installer package, and then follow the instructions on the computer screen.
Note: To take advantage of the full features of your printer, select the custom install option, and then select all
packages listed.
Using the Internet
1
Go to the Lexmark Web site at http://support.lexmark.com.
2 Navigate to:
SUPPORT & DOWNLOADS > select your printer > select your operating system
3 Download the printer driver, and then install the printer software.
Installing the Local Printer Settings Utility
1 Visit http://support.lexmark.com, and then download the software.
2 Doubleclick the downloaded software.
3 Select an installation type, and then click Install.
4 Click Install to start the installation.
5 Click Agree to accept the license agreement.
6 Click Continue, and then follow the instructions on the computer screen.
Notes:
Use the Local Printer Settings Utility to change the toner darkness, power saver, and paper size settings for all
print jobs. Use the printer software to change these settings for individual print jobs.
This utility is supported only in select printer models.
Updating available options in the printer driver
When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 21
For Windows users
1 Open the printers folder.
a Click , or click Start and then click Run. b In the Start Search or Run dialog, type control printers. c Press Enter, or click OK.
2 Select the printer.
3 Rightclick the printer, and then select Properties.
4 Click the Configuration tab.
5 Do either of the following:
Click Update Now Ask Printer.
Under Configuration Options, manually add any installed hardware options.
6 Click Apply.
For Macintosh users
1 From the Apple menu, navigate to either of the following:
System Preferences > Print & Scan > select your printer > Options & Supplies > Driver
System Preferences > Print & Fax > select your printer > Options & Supplies > Driver
2 Add any installed hardware options, and then click OK.
Networking
Notes:
Purchase a MarkNet
For information on installing the wireless network adapter, see the instruction sheet that came with the adapter.
A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi
Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
Preparing to set up the printer on an Ethernet network
To configure your printer to connect to an Ethernet network, organize the following information before you begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the printer.
A valid, unique IP address for the printer to use on the network
The network gateway
The network mask
A nickname for the printer (optional)
TM
N8352 wireless network adapter first before setting up the printer on a wireless network.
Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to use the default printer nickname, or assign a name that is easier for you to remember.
Additional printer setup 22
You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a damaged cable.
Installing the printer on an Ethernet network
For Windows users
1
Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run. b In the Start Search or Run dialog, type D:\setup.exe, where D is the letter of the CD or DVD drive. c Press Enter, or click OK.
2 Click Install, and then follow the instructions on the computer screen.
3 Select Ethernet connection, and then click Continue.
4 Attach the Ethernet cable when instructed to do so.
5 Select the printer from the list, and then click Continue.
Note: If the configured printer does not appear in the list, then click Modify Search.
6 Follow the instructions on the computer screen.
For Macintosh users
1
Allow the network DHCP server to assign an IP address to the printer.
2 Obtain the printer IP address either:
From the printer control panel
From the TCP/IP section in the Network/Ports menu
By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: You will need the IP address if you are configuring access for computers on a different subnet than the printer.
3 Install the printer driver on the computer.
a Insert the Software and Documentation CD, and then doubleclick the installer package for the printer. b Follow the instructions on the computer screen. c Select a destination, and then click Continue. d From the Easy Install screen, click Install. e Type the user password, and then click OK.
All the necessary applications are installed on the computer.
f Click Close when installation is complete.
Additional printer setup 23
4 Add the printer.
For IP printing:
a From the Apple menu, navigate to either of the following:
System Preferences > Print & ScanSystem Preferences > Print & Fax
b Click +. c Click the IP tab. d Type the printer IP address in the address field, and then click Add.
For AppleTalk printing:
Notes:
Make sure AppleTalk is activated on your printer.This feature is supported only in Mac OS X version 10.5.
a From the Apple menu, navigate to:
System Preferences > Print & Fax
b Click +, and then navigate to:
AppleTalk > select your printer > Add
Preparing to set up the printer on a wireless network
Notes:
Make sure your wireless network adapter is installed in your printer and working properly.
Make sure your access point (wireless router) is turned on and is working properly.
Make sure you have the following information before setting up the printer on a wireless network:
SSID—The SSID is also referred to as the network name.
Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.
Some ad hoc networks will also require the automatic setting. Check with your system support person if you are not sure which channel to select.
Security Method—There are three basic options for Security Method:WEP key
If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key.
or
WPA or WPA2 preshared key or passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set for the same type on the router and on the printer, or the printer will not be able to communicate on the network.
802.1X–RADIUS
If you are installing the printer on an 802.1X network, then you may need the following:
Authentication type
Inner authentication type
Additional printer setup 24
802.1X user name and password
Certificates
No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: Using an unsecured wireless network is not recommended.
Notes:
If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility
of the computer network adapter, and then look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
To find the WPA/WPA2 preshared key/passphrase for the wireless network, see the documentation that came
with the access point, see the Web page associated with the access point, or consult your system support person.
Connecting the printer to a wireless network using the WiFi Protected Setup PIN
The printer supports only the personal identification number (PIN) method of connecting to a wireless network using WiFi Protected Setup (WPS) methods.
Note: Make sure your access point (wireless router) is WPS certified or WPS‑compatible. For more information, see the documentation that came with your access point.
1 Print a network setup page or menu settings page. For more information, see “Printing a menu settings and network
setup page” on page 26.
2 Locate the WPS PIN in the Wireless section.
3 Open a Web browser, and then type the IP address of your access point in the address field.
Notes:
The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eightdigit WPS PIN, and then save the setting.
Connecting the printer to a wireless network using the printer software
Using the Wireless Setup Utility (Windows only)
The Wireless Setup Utility lets you:
Configure the printer to join an existing wireless network.
Add a printer to an existing ad hoc network.
Change the wireless settings after installation.
Install the printer on additional network computers.
Additional printer setup 25
Installing the Wireless Setup Utility
1 Go to the Lexmark Web site at http://support.lexmark.com.
2 Download the latest Wireless Setup Utility.
3 Doubleclick the downloaded software installer package.
4 Follow the instructions on the computer screen.
Launching the Wireless Setup Utility
Notes:
Make sure the printer is turned on.
Make sure a wireless network adapter installed in your printer is attached and working properly.
1 Click or Start.
2 Click All Programs or Programs, and then select the printer program folder from the list.
3 Select your printer, and then navigate to:
Printer Home > Settings > Wireless Setup Utility
4 Follow the instructions on the computer screen.
Using the Wireless Setup Assistant (Macintosh only)
The Wireless Setup Assistant lets you:
Configure the printer to join an existing wireless network.
Add a printer to an existing ad hoc network.
Change the wireless settings after installation.
Install the printer on additional network computers.
Installing the Wireless Setup Assistant
1 Go to the Lexmark Web site at http://support.lexmark.com.
2 Download the latest Wireless Setup Assistant application.
3 Doubleclick the downloaded software installer package.
4 Follow the instructions on the computer screen.
Launching the Wireless Setup Assistant
Notes:
Make sure the printer is turned on.
Additional printer setup 26
Make sure a wireless network adapter installed in your printer is attached and working properly.
1 From the Finder, navigate to:
Applications > select your printer folder
2 Doubleclick Wireless Setup Assistant, and then follow the instructions on the computer screen.
?
Note: If you encounter problems while running the application, then click
.
Connecting the printer to a wireless network using the Embedded Web Server
Notes:
Make sure your printer is connected temporarily to an Ethernet network.
Make sure a wireless network adapter is installed in the printer and is working properly. For more information,
see the instruction sheet that came with your wireless network adapter.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The
IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Network/Ports > Wireless.
3 Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID.
4 Click Submit.
5 Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the
printer back on.
6 To verify if your printer is connected to the network, print a network setup page again. Then in the Network Card
[x] section, see if the status is “Connected”.
Printing a menu settings and network setup page
Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly. The network setup page prints at the same time, containing the current network settings of the printer and levels of supplies.
From the printer control panel, press
for at least four seconds.
Notes:
If you have not changed any menu settings, then the menu settings page lists all the factory default settings.
When you select and save other settings from the menus, they replace the factory default settings as user default settings.
Additional printer setup 27
Make sure to check the first section of the network setup page to see if the status is Connected. If the status is
Not Connected, then the LAN drop may not be active, or the network cable may be defective. Contact your system support person for a solution, and then print another network setup page.
Loading paper and specialty media 29
Using the standard bin and paper stop
The standard bin holds up to 150 sheets of 20lb paper. It collects prints facedown. The standard bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks.
To open the paper stop, pull it so that it flips forward.
Note: Close the paper stop when moving the printer to another location.
Loading trays
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
1 Pull out the tray completely.
Note: Do not remove trays while a job prints or while the following light sequence appears on the printer
control panel. Doing so may cause a jam.
Loading paper and specialty media 30
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