Lexmark MarkVision User Manual

MarkVision™ Professional

11.0

User’s Guide

June 2005

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. 740 West New Circle Road Lexington, Kentucky 40550

www.lexmark.com

Edition: June 2005

The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICA TION "AS IS" WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.

Lexmark, Lexmark with diamond design, MarkNet, MarkVision, and Optra are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. MarkTrack and OptraImage are trademarks of Lexmark International, Inc.

PCL® is a registered trademark of the Hewlett-Packard Company. PostScript® is a registered trademark of Adobe Systems Incorporated.

All other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

Licensing Notice

This product contains software developed and copyrighted by Lexmark. In addition, the product software may contain:

• Software licensed under the provisions of the GNU General P ublic License version 2 and/or the GNU Lesser General Public License version 2.1

• Software licensed under other licenses

Click the title of the document you want to review:

• Third-party licenses

The third-party software covered by these third-party licenses is free software; you can redistribute it and/or modify it under the terms of the licenses referenced above. These licenses do not provide you any rights to Lexmark copyrighted software.

Software source code

This product includes software, JmDNS 0.2, developed and distributed by Arthur van Hoff and Ric Blair and distributed according to the GNU Lesser General Public License, v2.1 (http://www.gnu.org/copyleft/lesser.txt). The sourcecode is available locally at:

-- Windows: <install dir>\MarkVision Server\granite\src\jmdns_src.zip

-- Linux/Mac: /usr/mv_pro/src/jmdns_src.zip

-- Novell: SYS:\LEXMARK\MVPS\SRC\JMDNS_SRC.ZIP

Chapter 1: Introduction to MarkVision Professional .................. 7

Introduction........................ .................. ................................... ........................ 7

Terms used in this document......................................................................... 8

What’s new in MarkVision Professional 11.0........................................... ...... 8

MarkVision components.................... ..................................... .................. ...... 9

System requirements....................................................... .. ...................... .... 11

Chapter 2: Using MarkVision Professional................................ 17

Installing MarkVision Professional................................................................ 17

Getting started.............................................................................................. 29

Basics........................................................................................................... 32

Chapter 3: Configuring MarkVision Professional ..................... 40

Adding and removing devices................. ...................................... ............... 40

Creating folders............................................................................................ 44

Using filters................................................................................................... 46

Creating user accounts and user groups..................................................... 48

Assigning user privileges.............................................................................. 51

Chapter 4: MarkVision Professional Security ........................... 52

Adapter password conformance.............................. ...................... ............... 52

Confidential print job settings....................................................................... 54

Secure communication................................................................................. 56

Secure viewing of encrypted hard disk drives.............................................. 60

User authentication...................................................................................... 60

Chapter 5: Managing devices ..................................................... 64

Finding the devices you want ...................................................................... 64

Contents

Creating custom views ................................................................................. 65

Creating custom tables................................................................................. 65

Using device policies.................................................................................... 67

Scheduling tasks.......................................................................................... 68

Managing plug-ins.................... .................. ..................................... ............. 69

Generic file download........................................................................... ........ 70

Resource Management........................................ ......................... .. .. ........... 71

Bookmark Management................. ........................................ .. .................... 73

Wireless print server support........................................................................ 77

Destination management............................................................................. 78

Changing printer settings.......................... .................... .................... ........... 80

Checking pri nt e r s ta tu s..................... .. ............. .. ............. ... ............. .. ............ 80

Organizin g de v ic e s ............... .. ............. .. ............. ... ............. .. ............. ... ....... 81

Viewing a print server embedded Web page......................................... .. .... 82

Viewing all pri nt e rs .................. .. ............. .. ... ............. .. ............. ... ............. .. .. . 82

Creating maps.............................................................................................. 83

Monitoring printer supplies........................................................................... 84

Moving the MarkVision Server ..................................................................... 84

Flashing print servers................................................................................... 87

Formatting storage devices.......................................................................... 87

Print Permissions Technology..................................... ................................. 87

Queue management.................................................... .. .. ........................... .. 89

Chapter 6: MarkVision Messenger ............................................. 93

Installing MarkVision Messenger.................................................................. 93

How does MarkVision Messenger work?......................... .. .. ........................ 93

How do I use MarkVision Messenger?......................................................... 99

Chapter 7: Troubleshooting...................................................... 113

Problems with user accounts and account groups..................................... 113

Problems with network devices.................................................................. 115

Problems with MarkVision Messenger............. ...................... .................... 117

Problems with actions ................................................................................ 119

Miscellaneous problems........................ .................... ................................. 122

Contents

Chapter 8: Frequently Asked Questions.................................. 124

How do I get to the server after installing?................................................. 124

How do I discove r p rinters?..... .. ............. .. .............. .. ............. .. ... ............. .. . 125

Is IPX supported?....................................................................................... 126

Is there any way to speed up device discoveries?..................................... 126

What are the differences between the Application and the Web Client?... 127

What do the lines through some devices mean?....................................... 127

Why are some devices displayed in red text?............................................ 127

How do I create a filter and apply it to a folder?......................................... 128

What is MarkVision Messenger?................................................................ 129

How do you crea te ac tions?............. .. ............. .. ............. ... ............. .. .......... 130

Where is the README file?....................................................................... 131

How do I change the MarkVision Web Server port?.................................. 132

Where can I find additional Tivoli support for Mar kVision? ...................... .. 132

Are sensitive files displayed when viewing encrypted hard disk drives?.... 133

Contents

Introduction to MarkVision Professional

Introduction

MarkVisionTM Professional (MVP) is a Web-enabled device management utility designed f or IT staff. MarkVision works as a client-serv er applica tion. The serve r component is r esponsible for discovering

and communicating with devices on the network and providing information about them to a client. The client is then responsible for displaying information about the devices to a user and providing them with an interface to manage those devices.

The ability to use MarkVision through a Web Client provides the convenience of accessing all of MVP's management options from virtually any location. While MarkVision's built-in security provisions help to prevent unauthorized access to devi ces on your network, an authorized user can access an instance of the W eb Client by con necting to the Mar kVision Ser ver through suppor ted web browsers. After logging on, all of the information being managed by MarkVision becomes instantly available to authorized users anywhere with web access.

MarkVision's highly customizable format and various tasks also provide highly versatile options for managing devices. You can configur e MarkVision to display specific device i n formation to see only the information of interest to you. By using Quick Find or by creating Discovery Profiles, you can quickly and efficientl y locate specific devices on your network. Exte nsive Folders and Filters can then be used to group devices based on one or multiple characteristics (such as color capability, input capacity, and speed) or conditions (such as cover open, low toner, low paper, and paper jam).

The goal of MarkVision Professional is to provide the most comprehensive and efficient device management capabilities available. Here are a few examples of what MarkVision can do:

MarkVision helps to:

• Quickly troubl eshoot printing issues on the network and fix them before they become cr itical

and disruptive.

• Remotely perform printer and printer adapter maintenance and routine updates.

With MarkVision Professional , you can:

• Diagnose and fix printing problems using Quick Find to locate a specific device on the

network.

• Use extensive Filt ers to find and group devices based on one or more characteristics (such

as color capability, input capacity, speed, and multifunction capabilities) or conditions (such as cover open, low toner, low paper, and paper jam).

• Configure settings on multiple devices simultaneously with customizable device policies.

Introduction to MarkVision Professional

• Display devices that meet predefined criteria (such as Toner Low) so you can fix problems

before they affect user produc tivity.

• Schedule time-intensive activities, such as company-wide device discovery or updating print

server firmware when network use is at a minimum.

• Prevent unauthorized access to devices on the network.

• Download plug-ins for additional device support at runtime.

Note: This book is written for administrators. To complete these tasks successfully, you

should have a working knowledge of your network hardware and software.

Terms used in this document

MarkVision Professio nal (also refer red to as MarkV ision or MVP) ref ers to the compone nts that make up MarkVision Professional : the MarkVision Server, the MarkVision Web Client, and the Web site files that enable remote installat ion of MarkVision Professional.

MarkVision Web Client refers to MarkVision Professional running through a browser. MarkVision Server refers to a server that collects data from network-attached pri n ters and provides

information to MarkVision Clients.

Note: Within this document, printers and print servers are in some instances referred to

as "devices."

What’s new in MarkVision Professional 11.0

MarkVision Professional 11.0 includes several new features and enhancements to provide even greater control of your network device s.

• Secure communication

MVP 11.0 provides the option to implement secure communic ation between the MarkVision Server and devices that support the same security protocol, reducing the possibility of either user information or device commands from being compromised when administrators work with the devices over the network.

• Bookmark Management

The Bookmark Management feature lets a user save links or “bookmarks” i n pri n ter permanent memory. These bookmarks point to printable documents that are stored on remote servers or on the Internet, and can then be accessed through the printer operator panel of a supported device. MVP’s Bookmark Management feature also allows a user to organize bookmarks into folders and to protect access to bookmarks with a secure PIN access number .

• Wireless device suppor t

MVP 11.0 provides the capabilit y to configure the wireless settings for the Lexmark™ N8050 wireless print server.

Terms used in this document

• Confidential print job settings

New settings have been added to the General Settings (Printer) task for MVP 11.0 that help protect confidential print jobs. The Confidential Print Job Expiration setting lets an administrator set a specific t ime interval tha t a confidential print job will remai n idle in a pri nter queue before it is deleted. The Confidential Print Job Lockout sett ing lets an administrator set the number of times that a PIN access number can be entered at the printer operat or panel when printing a confidential print job before the job i s deleted.

• Device policy opti ons

Several new device policy options have been added to the Device Policies Create/Manage task to provide enhanced configuration capabilities for new MVP features including Confidential Print Job Expira tion, Confidential Pr int Job Lockout, and wirel ess device support.

• Expanded PIN access number range

The range of digits for PIN access numbers has been expanded from 1—6 to 0—9 for supported tasks and devices.

• More supported devices

MarkVision Professional 11.0 supports even more devices. For a complete list of supported devices, see Supported devices.

MarkVision components

The MarkVision Client

The MarkVision Client is a Java program that provides the user with an interface for managing devices. The client can exist in two forms: as a standalone Java application or as a browser-based Java applet.

MarkVision Client Application

The standalone application can be installed lo cally on a user’s workstation. MarkVi sion Client files are then copied onto the user’s computer during the installation process.

MarkVision W eb Clie nt

The browser-based client is a version of the client that can be accessed through a supported web browser by using the URL http://<yourserver>/markvision. If the MarkVision Server is not the default server on your machine, you can use the URL http://<yourserver>:9180/markvision.

In order to run the Web Client, you must first enable your web browser to support Sun’s Java Runtime Environment (JRE) by installing the Java plug-i n.

Note: In Windows environments, the plug-in is provided and the user will automatically

be prompted to install it the first time they run the MarkVision Web Client . For information on the Java plug-in soft ware and to download available vers ions of the

MarkVision components

plug-in for UNIX and ot her platforms, go to: http://java.sun.com/products/plugin/

index.html.

The MarkVision Client applicati on and the Web Client are essentially the same program. All information that is being managed by the MarkVision Server is available to users of either the application or We b Client. The only dif ferences ar e that th e application does not require installat ion of the Java plug-in and may require less startup time because some files are stored locally on the user’s workstation. However, anyone who does not run MarkVision Professional on a regular basis, or who is not currently working from their workstation, should use the Web Client version of MVP. In this case, there is no need to install any MarkVision files in order to use the client.

MarkVision Messenger

MarkVision Messenger works with MarkVision Professional to provide technicians with e-mail notification or command line execution when a network printer triggers a pre-defined event (such as Paper Tray Missing, Toner Low, and many more). The heart of MarkVision Messenger is a “service” that runs inside the MarkVision Server. To use this service, the user creates “actions” using a browser-based interface. Users can access MarkVision Messenger either by launching it from the Action menu in the MVP application, or by using the URL http://<yourserver>/messenger in your browser. For more information, see the MarkVision Messenger section of this User’s Guide.

MarkVision Server

The MarkVision Server is the engine that powers MarkVision. The MarkVision Server is the single point of contact between an instance of the MarkVision Client and all of the devices that MVP manages. The first time a client requests information, the MarkVis ion Server gathers the new information from the device and stores it in a cache. Each subsequent request for the same information is then retrieved from the cache. This saves valuable network resources by eliminating redundant network traffic from duplicate requests.

The MarkVision Server also eli minates the complex ity of talk ing to a wide variet y of network devic es. Client programs only need to send a single protocol to the server, which in turn knows how to communicate with the devices.

In order for the system archit ect ure to work, at l east one Mark V isi on Serv er must exis t on a net work . It is possible to install multiple instances of the MarkVision Server on a network, however, a client can only connect with one server at a time.

MarkVision We b Server

MarkVision Professional provides a web server for the browser-based components of the product (MVP Web Client and MarkVision Messenger ) as part of the MarkVision Professional package. The MVP Web Server is autom atically installed along with the MarkVision Server.

During installation, you are give n the option t o make the Mar kVis ion web server the defaul t server on the machine. This allows the browser-based application to access the server from the standard por t (80), which requires no additional numbering in the URL. If this opt ion is not selected, the MVP Web

MarkVision components

Server accepts HTTP requests on a non-standard port (9180) that does not interfere with any other existing web servers.

System requirements

The following are minimum requirements for installing and running MarkVision Professional. These requirements are for both the server and the client, and should be in place before you install MarkVision.

Client system:

• Windows 98 SE/Me, Windows NT, Windows 2000, Windows XP, Windows 2003 Server, Mac

OS X 10.2.8 (or higher), or a supported UNIX Client system

• 30MB available hard disk space

• Internet or TCP/IP connection

• A supported web browser, such as Windows Internet Explorer 6.x or later, Netscape

Navigator 6.x or later, or the Mozilla version that shipped with your operating system.

• Java 1.4 software update (see table for specific operating systems)

Server system:

• Windows NT (Service Pack 4.0 or late r), Windows 2000, Windows XP, Windows XP SP2,

Windows 2003 Server, Windows 2003 Server SP1, Mac OS X server 10.2.3 (or higher), Novell 6 or 6.5, or a supported UNIX server system

• 70MB available hard disk space

• Internet or TCP/IP connection

• Java 1.4 software update (see table for specific operating systems)

Minimum RAM and processor configurations for multiple devices

Total RAM on

Number of printers

1 — 250 128 350 251 — 500 192 500 501 — 1000 256 500 1001 — 2500 512 500

computer (MB)

Processor speed of computer (MHz)

Note: Managing more than 2500 printers requires addit ional servers.

System requirements

MarkVision Professional for UNIX systems

MarkVision Professiona l for UNIX systems is available for all supported UNIX platforms that provide Java Runtime Environment 1.4.2.

Supported UNIX systems

Operating system Version numbers Hardware

IBM-AIX 5.1, 5.2, 5.3 IBM RISC System/6000 HP-UX 11.0, 11i Hewlett-Packard 9000/700 and

9000/800 Red Hat Enterprise 3.0 WS Intel (IA32) Sun Solaris SPARC 8, 9, 10-Sun SPARC,

and Ultra SPARC

SUSE LINUX Enterprise 9 Intel (IA32)

Java Virtual Machine recommendations

Operating system Java VM level

Windows Sun 1.4.1_07 IBM-AIX 5.1, 5.2, 5.3 IBM 1.4.2 (java_ca1420-20040626) Mac OS X 10.2.8 (or

higher) HP-UX HP 1.4.2_05 Red Hat Linux Sun 1.4.2_06 SuSE Linux Sun 1.4.2_06 Sun Solaris SPARC Sun 1.4.2_06 Novell NetWare server Novell JVM 1.4.1

Apple 1.4.2 Update 2 (or higher)

Sun SPARC and Ultra SPARC

System requirements

Supported devices

Print servers

Dell Wireless Printer Adapter 3300 MarkNet N2004fl-SC Lexmark C750 Ethernet MarkNet N2004fl-ST Lexmark C910 Ethernet MarkNet N2501e Lexmark T520 Ethernet MarkNet N4050e Lexmark T522 Ethernet MarkNet N8020 Lexmark T520 SBE Ethernet MarkNet N8050 Lexmark T620 Ethernet MarkNet Pro 1 Lexmark T622 Ethernet MarkNet Pro 3 Lexmark W820 Ethernet MarkNet S Lexmark X820 Ethernet MarkNet X2011 MarkNet™ N2000t MarkNet X2012 MarkNet N2001e MarkNet X2030 MarkNet N2002e MarkNet X2031 MarkNet N2003fx-MTRJ MarkNet XI MarkNet N2003fx-SC MarkNet XL MarkNet N2003fx-ST MarkNet XLe MarkNet N2004fl-MTRJ

Printer table 1

Brother HL-1470N Series Canon ImageRunner 400 Brother HL-1650 / 1670N Series Canon ImageRunner 500 Brother HL-1870N Series Canon ImageRunner 600 Brother HL-2460 Series Canon ImageRunner 2800 Brother HL-5070N Canon ImageRunner 5000i Brother HL-6050D Dell Color Laser Printer 3100cn Brother MFC-8820DN Dell Laser Printer 1700 Canon GP 200D Dell Laser Printer 1700n Canon ImageCLASS C2100 HP 2000 C Canon ImageRunner 330 HP 2500 C

System requirements

Printer table 2

HP 4345 MFP IBM InfoPrint 20 HP 8550 MFP IBM InfoPrint 21 HP 8550GN IBM Infoprint 1145 MFP HP Business InkJet 2250TN IBM Infoprint 1145L MFP HP Color LaserJet 3550N IBM InfoPrint Color 8 HP Color LaserJet 3700DTN IBM LaserPrinter 4039 HP Color LaserJet 4500 IBM Network Printer 12 HP Color LaserJet 4550 Series IBM Network Printer 17 HP Color LaserJet 4650 DTN Konica KL-3015 HP Color LaserJet 5550DTN Kyocera FS-C5016N HP Color LaserJet 8500 Kyocera FS-1700 HP Color LaserJet 9500n Kyocera FS-1750 HP LaserJ et 1320 NW Kyocera FS-1800 HP LaserJet 2100 Series Kyocera FS-3750 HP LaserJet 2200 Kyocera FS-3800 HP LaserJ et 2420 DN Kyocera FS-3820N HP LaserJet 2430 TN Kyocera FS-3830N HP LaserJet 3300 MFP Series Kyocera FS-7000 HP LaserJet 4000 Series Kyocera FS-9000 HP LaserJet 4050 Series Kyocera FS-9100DN HP LaserJet 4100 MFP Series Lexmark™ 4079 plus HP LaserJet 4250 DTN Lexmark C510 HP LaserJet 4350 DTN Lexmark C750 HP LaserJet 5000 Series Lexmark C752 HP LaserJet 5/5M Lexmark C760 HP LaserJet 5si Lexmark C762 HP LaserJet 8000 Series Lexmark C910 HP LaserJet 8100 Series Lexmark C912 HP LaserJet 8150 Series Lexmark C920 HP LaserJet 9000 Series Lexmark E230 HP LaserJet 9050N Lexmark E232 HP Mopier 320 Lexmark E234

System requirements

Printer table 3

Lexmark E234n Lexmark T63X Lexmark E320 Lexmark T640 Lexmark E321 Lexmark T642 Lexmark E322 Lexmark T644 Lexmark E323 Lexmark W812 Lexmark E330 Lexmark W820 Lexmark E332n Lexmark W840 Lexmark Optra™ Lexmark X422 Lexmark Optra C Lexmark X830e Lexmark Optra C710 Lexmark X832e Lexmark Optra Color 40 Minolta Color PageWorks Lexmark Optra Color 45 Minolta PageWorks 20 Lexmark Optra Color 1200 Minolta Magicolor 7300 Lexmark Optra E Minolta-QMS Magicolor 2200 Lexmark Optra Ep Minolta-QMS Magicolor 3100 Lexmark Optra K 1220 NEC SuperScript 1800 Lexmark Optra M Oki C5300 Lexmark Optra N Okidata C7350n Lexmark Optra Plus QMS Magicolor 2 Lexmark Optra S QMS Magicolor 6100 Lexmark Optra SC Ricoh Aficio 180 Lexmark Optra Se Ricoh Aficio 270 Lexmark Optra Se plus Ricoh Aficio 350/355 Lexmark Optra T Ricoh Aficio 450/455 Lexmark Optra W810 Ricoh Aficio 550 Lexmark T420 Ricoh Aficio 650 Lexmark T430 Ricoh Aficio 750 Lexmark T520 Ricoh Aficio 850 Lexmark T520 SBE Ricoh Aficio 1045 Lexmark T522 Ricoh Aficio CL3000 Lexmark T620 Ricoh Aficio CL7000CMF Lexmark T622 Ricoh AP3800C Series

System requirements

Printer table 4

Samsung ML-2152W Xerox DocuPrint N2825 Tektronix Phaser 350 Xerox DocuPrint N32 Tektronix Phaser 550 Xerox DocuPrint N3225 Tektronix Phaser 560 Xerox DocuPrint N40 Tektronix Phaser 740/750 Xerox DocuPrint N4025 Tektronix Phaser 750DX Xerox DocuPrint N4525DX Tektronix Phaser 780GN Xerox DocuPrint NC60 Tektronix Phaser 850 Xerox Phaser 790 Xerox DocuColor 4CP Xerox Phaser 860 Xerox DocuColor 2006 Xerox Phaser 1235 Xerox Document Centre 220/230 Xerox Phaser 2135DT Xerox Document Centre 240 ST Xerox Phaser 3400 Xerox Document Centre 265 ST Xerox Phaser 3450 Xerox Document Centre 332 Xerox Phaser 4500DX Xerox Document Centre 340/440 Xerox Phaser 5400 Xerox Document Centre 440 Xerox Phaser 6200 Xerox DocuPrint 4512 Xerox Phaser 6250 Xerox DocuPrint C55/C55mp Xerox Phaser 7700DN Xerox DocuPrint N17 Xerox Phaser 8200 Xerox DocuPrint N2025 Xerox Phaser 8400DP Xerox DocuPrint N2125 Xerox WorkCentre Pro 32C Xerox DocuPrint N24

System requirements

Using MarkVision Professional

Installing MarkVision Professional

Before you install

Before you install the MarkVision Server:

1 Make sure you have 70MB of hard disk space available for a complete installation. 2 Decide where to install the MarkVision Server.

You must install at least one MarkVision Server on the network.

Note: You may install any of the other packages on the same workstation running the

MarkVision Server, although this is not necessary.

Where to install MarkVision components

If your devices are distributed across a local area network (LAN) or wide area network (WAN), network traffic inc reases as users try to access them. With MarkVis ion, you can choose where to install components, letting you reduce network traffic.

To minimize network traffic and improve perfo rmance, install the MarkVision Server on a host that offers relativel y high-speed access to users and to the devices you want to monitor.

Installable components

MarkVision supplies several installable components

• MarkVision Application–Installs the primary client application that is used to manage your

devices. This application requires a MarkVision Server to be available on the network.

• MarkVision Server–Installs the necessary files to set up the MarkVision Server.

• MarkVision Messenger–Installs the MarkVision Messenger Web-based utility.

• MarkVision Web Client–Installs a Web browser-based version of the MarkVision Cli ent to

the MarkVision Server, al lowing you to access MVP from a remote location using a browser. Because the installation process is operating system-specific, ther e a re different install packages that can be used for this version of th e cli ent. These files include:

Using MarkVision Professional

• Windows Web package

• Mac OS X Web package

• UNIX Web package (Java runtime environment is required)

When you are installing the MarkVision components, a dialog will appear that shows th e hiera rchy in which the different components can be installed. You can install the MarkVision application and the MarkVision Server separately; the application only requires that one instance of the MarkVision Server be installed somewhere on the network, not necessarily on the same machine.

Note: For Windows based operating systems, you must also be sur e to select the par ent

branches in the hierarchy i f you want to include a ny items located i n a sub-branch.

Installation notes

In order to run the Web Client, you must first enable your web browser to support Sun’s Java Runtime Environment (JRE) by installing the Java Plug-in. In Windows environments, the plug-in is provided and the user is automatically prompted to install it the first time they run the MarkVision Web Client.

Note: The MarkVision Client program does not r equire the installation of the browser

plug-in.

The MarkVision Web Server is automatically installed along with the MarkVision Server. MarkVision Professional rel ies on technology that i s specific to the web server that it prov ides, so it is

not possible to use other web servers to make MarkVision available. During installation, you are given the choice to make the MarkVision web server the default server on the machine. This allows the browser-based application to acces s the server from the standard port (80), which require s no additional numbering in the URL. When t his option i s rejected, the MarkV ision W eb Server li stens for HTTP requests on a non-standard port (9180) that should not int erfere with any other existing web servers.

Note: If another web server is listening on port 80, the option to have the MVP Server

listen on the default web port (80) is not present.

As an administrator, if you already have a department or corporate web server on which you want to publish the URL to access MarkVision Professional or Mess enger, we recommend that you create a URL on your current web server that automatically forwards the user’s browser to the URL used by either tool.

Installing MarkVision Professional for Windows and Mac OS X systems

To install MarkVision Professional 11.0:

1 Go to www.lexmark.com. 2 Click Products and Supplies.

Installing MarkVision Professional

3 Click Software. 4 Click MarkVision Professional. 5 Download the MarkVision Professional 11.0 package. 6 Open the MarkVision Professional Installation package, and follow the instructions on the

screen.

For a successful installation

• The operating system must be supported by MarkVision Professional.

• You must use a supported web browser.

To uninstall MarkVision Professional

To remove MVP from a Windows system, select MarkVision Professional in the Add/Remove Programs application, or go to Start Mac OS X system, run the MarkVision Professional Uninst aller application located in Appli cations/ Utilities. This will shut down both servers that are running and then remove all aspects of MarkV ision Professional.

Æ Programs Æ Lexmark Æ Lexmark Software Uninstall. For a

Windows default file locations

MarkVision Application

C:\Program Files\Lexmark\MarkVision Professional

MarkVision Server

C:\Program Files\Lexmark\MarkVision Server\Granite

Macintosh default file locations

MarkVision Application

/Applications/MarkVision Pro Client

MarkVision Server

/Applications/Utilities/MarkVision Pro Server Control

Installing MarkVision Professional for UNIX systems

MarkVision Professional supports multiple UNIX operating systems.

Installing MarkVision Professional

HP-UX

1 Download the MVP package file from the Lexmark Web site into the /tmp directory, and

extract the package file: # /usr/contrib/bin/gunzip /tmp/markvision-pro-hpux11.pkg.gz

2 Start the System Administration Manager by typing /usr/sbin/sam &. 3 On the SAM areas screen, click Software Management. 4 Click Install Software to Local Host. The SD Install-Software Selection screen and Specify

Source dialog appear. If these dialogs do not appear, go to the Actions menu and click Change Source to open the Specify Source dialog.

5 Make sure that the hostname of the computer that you are installing on appears in the Host

Name text box. If it does not, enter the hostname or select it from the list.

6 In the Source Depot Path field, enter the full path to the HP-UX package file:

/tmp/markvision-pro-hpux11.pkg

7 Mak e sure C h a ng e So ftware View is set to All Bundles. If it is not:

a Click Change Software View. b On the Soft ware View screen, click All Bundles, and then click OK.

8 On the Specify Source screen, click OK. 9 Select the bundles you want to install. There are two ways to mark the packages: for

installing all the MarkVision packages at once or installing individual packages.

To install all the MarkVision packages at once

a Click the MarkVisionPro bundle. b Go to the Actions menu, select Mark for Install. This marks all the MarkVision

Professional packages for install.

c Skip to step 10.

To install individual packages

a Double-click the MarkVisionPro bundle. This displays the serv er and client packages. b Double-click each package bundle to view its contents. c For each package that you want to install, click the package, and then go to the Actions

menu and select Mark for Install. A “Yes” appears beside each package that you have selected to install.

10 Go to the Actions menu and select Install (analysis). 11 Click OK. A confirmation message appears.

Installing MarkVision Professional

12 Click Yes to start the installati on.

Note: If the HOME variable was not set for root when y ou started SAM, an error message

appears. Ignore the message and click OK.

13 During Installation, select Logfile to view the installation log.

Note: Make sure there are no errors or warnings during installation.

14 When installation is finished, select Done to return to the SD Install -Software Selection

screen.

15 Click File, and then click Exit to return to the Software Management screen. 16 Enter the following in the command line and answer any questions that may appear:

/opt/lexmark/setup.mvjserver

This file will set up the MarkVision Serve r users for use with the MarkVision Professional server.

AIX

1 Download the MVP package file from the Lexmark Web site and place the package fil e in t he

/tmp directory.

2 Type the following in the command line and press Enter:

smit install_latest

3 When prompted to enter the input device directory for software, enter:

/tmp/markvision-pro-aix.pkg

4 All packages are normally installed by default, though you can choose to install some

packages individually. To install only the packages you want:

a Under the Software to Install option, select List. b Select the packages you want to install. c Select Do.

5 Specify any other install options, such as COMMIT. 6 Select Do to begin installing MarkVision Professional. A message is displayed when

installation is finished.

7 Enter the following in the command line and answer any questions that appear:

/usr/lpp/markvision_pro/setup.mvjserver

Installing MarkVision Professional

RedHat Linux; SuSE Linux

1 Download the MVP package file from the Lexmark Web site and place the package fil e in t he

/tmp directory.

2 Unzip and untar the file:

$ tar zxvf /tmp/markvision-pro-linux-glibc2-x86.tar.gz

3 cd to the package directory:

$ cd /tmp/markvision-pro-linux-glibc2-x86

4 Install either all or individual MarkVision components:

• To install all MarkVision components, issue the command:

rpm -ivh *.rpm

• To install individual MarkVision Professional components, specify the file name of the

MarkVision Professional component that you want to install. For example, to install just the MarkVision Professi onal Server, issue the command:

rpm -ivh markvision-pro-MVJserver-*.i386.rpm

rpm -ivh markvision-pro-MVJclient-*.i386.rpm

5 Type the following on the command line and answer any questions that appear:

/usr/local/lexmark/setup.mvjserver

Solaris SPARC systems

1 Download the MVP package file from the Lexmark Web site and place the package fil e in t he

/tmp directory.

2 Start the package installation program :

pkgadd -d /tmp/markvision-pro-solari s2-sparc.pkg

3 When a list of available packages appears:

a If you want to install all the packages, type all and then press Enter. b I f you want to install individual packages, ty pe each package number separated by a

comma and then press Enter. For example: 1,2,3.

4 Follow the prompts and answer any questions that appear on the screen:

a To accept the defaults, press Enter. b To answer yes/no questions, type y, n, or ?, and then press Enter.

Installing MarkVision Professional

c When a message appears telling you the installation was successful, type q to quit.

Note: You must install all the packages in the same location.

5 Type the following on the command line and answer any questions that appear:

/opt/lexmark/setup.mvjserver

Unix general file locations

MarkVision Application

/usr/mvp/bin (executable files) /usr/mvp/etc (configurable files) /usr/mvp/lib (archive/library (JAR) files)

MarkVision Server

/usr/mv_pro/bin (executable files) /usr/mv_pro/etc (configur able files) /usr/mv_pro / lib (a rc h iv e /library (JAR ) fil e s)

Setting up the MarkVision Professional UNIX Server

Once the MarkVision Professional package is installed on a system, a setup script must run to complete the installati on process. This script is installed at:

<install-dir>/setup.mjserver

The MarkVision Server must be run as a standard system daemon. It collects information about network attached devices, such as printers and print servers. For security reasons, this daemon must be run as a normal user with no special privileges. Ther efore, we reco mmend using an existing user ID or to create a special user ID for this daemon to run as.

The default user ID is user nobody. Most modern UNIX systems ship with this ID pre-inst alled. If you want to change it and use a different ID (for example markvision), create the user ID before running the setup script.

The setup script checks if the Mark Vision Serve r is currently runni ng, and if so will exit, prompting the user to stop the server using t he appropriat e command. If the se rver is not running, it prompts for t he user ID and verifies its validity. Once the user ID is verified, the MarkV ision Server starts.

The following shell scripts are used during the MarkVision Server setup and startup process:

• /usr/mv_pro/bi n/findJava

• /usr/mv_pro/bi n/MvService

• /usr/mv_pro/bin/MvWebService

Installing MarkVision Professional

FindJava

This script is used by multiple script s to locat e the appropr iate version of Java V irtual Machine on t he system. This script attempts to find the path to the “java” binary in standard system locations. If the JVM is not found in standard system locations, it tries to search the PATH environment variable for the JVM. If the search for the a ppropr iate JVM fa ils, it exits with an e rror message inf orming the user that a suitable JVM was not found. It also indicates the appropriate JVM version(s) required to run the MarkVision Server softwar e.

If you believe a suitable JVM is on the system, make sure it is i n your PATH and run the /usr/mv_pro/ bin/findJava script again. Thi s creates a sy mbolic link fr om /usr/mvp_java t o the Java home dire ctory (JAVAHOME).

For example, if the full path to the appropriate “java” binary is:

/usr/local/java/bin/java The Java home directory is “/usr/local/java.” Therefore, the link can be created as follows:

# /bin/ln -s /usr/local/java /usr/mvp_java

MvService

The /usr/mv_pro/bin/MvService command is used to star t and stop the MarkVision Professional Server as a UNIX daemon.

$ man MvService

MvWebService

The /usr/mv_pro/bin/MvWebService command is used to start and stop the M arkVision Web Server. The MvWebService process is used to provide the following services over HTTP:

• Serve the MarkVision Professional Web Client

• Provide access to MarkVision Messenger

• Provide browser-based access to MarkVision Professional documentation

To access the above features, point your browser to port 9180 of the machine where you installed MarkVision Professional Server with the following URL:

http://<markvision-server-host>:9180/markvision

http://<markvision-server-host>:9180/messenger

To uninstall the MarkVision Professional UNIX Client

1 Run the uninstall script which removes the symbolic links to the mounted directory from /usr/

mvp.

./MVJclient.unlink

Installing MarkVision Professional

2 Unmount the MarkVision Professional directory. Refer to your operating system

documentation for unmounting instructions.

Removing MarkVision Professional packages

With root authority, you can remove MarkVision Professional using these utilities:

Operating system Package removal tool

HP-UX sam IBM AIX smit RedHat; SuSE Linux rpm -e Sun Solaris SPARC pkgrm

Depending on the utility on your system, either mark the packages for removal after you start the program, or provide the names of the packages you want to remove in the command line. Refer to your operating system documentation for more i n formation.

Removing remaining directories

Package removal utilities usually do not remove directories shared by more than one package. The following two software packages share the same direct ory structure (install-directory>markvision)

• Enhanced Printer Drivers

• MarkVisi on Professional

After removing all the previously mentioned MarkVision packages (if one or more were installed), some directories may need to be removed manually.

To see if any directories remain after removing all the MVP packages, check the direc tory where you installed MarkVision. By default, MVP installs in either /opt/lexmark/ or /usr/local/lexmark/.

Installing MarkVision Professional into CDE

You can integrate MVP into the Common Desktop Environment (CDE). Integrating installs CDE icons, actions, and online Help.

To integrate MarkVision Professional into the CDE:

1 Make sure you have root user authority. 2 Type the following in the command line:

/usr/mv_pro/bin/mark2cde

On some CDE systems, the MarkVision Professional CDE icons may not appear after installing the MarkVision Professional CDE snap-in. T he icons appea r after loggin g out a nd loggi ng back in agai n.

If you encounter problems whi le running mar k2cde manuall y, try running it again usin g the Kor n shell (ksh) rather than the Bourne shell (sh).

Installing MarkVision Professional

Removing the MarkVision Professional CDE:

When removing the MarkVision Professional Client package, you must manually remove the CDE snap-in.

To uninstall the CDE snap-in, as root, type the following in the command li ne:

# /usr/mv_pro/bin/mark2cde -d

Installing MarkVision Professional into KDE

You can integrate MVP into the K Desktop Environment (KDE). Integrating installs KDE icons, actions, and online Help.

To integrate MarkVision Professional into the KDE:

1 Make sure you have root user authority. 2 Type the following in the command line:

/usr/mv_pro/bin/mark2kde

You must restart KDE after installing the KDE snap-in to see the icons.

Removing the MarkVision Professional KDE:

When removing the MarkVision Professional Client package, you must manually remove the KDE snap-in.

To uninstall the KDE snap-in, as root, type the following in the command line:

# /usr/mv_pro/bin/mark2kde

Installing MarkVision Professional into GNOME

You can integrate MVP into the GNU Network Object Model Environment (GNOME). Integrating installs GNOME icons, actions, and onlin e Help.

To integrate MarkVision Professional into the GNOME:

1 Make sure you have root user authority. 2 Type the following in the command line:

/usr/mv_pro/bin/mark2gnome

On some GNOME systems, the MarkVision Professional GNOME icons may not appear after installing the MarkVi sion Professional GNOME snap-in. The icons appear after logging out and logging back in again.

Removing the MarkVision Professional GNOME:

When removing the MarkVision Professional Client package, you must manually remove the GNOME snap-in.

Installing MarkVision Professional

To uninstall the GNOME snap-in, as root, type the following in the command line:

# /usr/mv_pro/bin/mark2gnome

Finding space to install MarkVision Professional

Some operating systems require you to inst all MarkV isio n Professional in a particula r director y. If the file system containing that directory is full, you can create a symbolic link t hat points to a directory in another file system. The symbolic li nk appears to be a real directory, but the files are actually installed in the location the link points to.

For example, to appear to install MarkVision Professional in /disk2/lexmark, do the following:

1 Create a directory in the location where you want the packa ges to be installed. For example,

to install the /disk2 file system:

mkdir /disk2/lexmark

2 Create a symbolic link pointing to the directory you created. For example:

ln -s /disk2/lexmark /opt/lexmark

Installing MarkVision Professional for a Novell NetWare server

MarkVision Professional 11.0 supports the use of Novell NetWare 6 and 6.5 as a server platform. The Novell server must have a Java 1.4.2 VM installed in order for the MarkVision Server to work properly. The MVP Client system is currently not supported on Novell systems.

1 Login to your NetWare Server from a Windows system. 2 Run the installer and extract the installation files to a directory on a volume that you can

access from your system console.

3 If you have an existing version of MarkVisi on Professional installed, you will need to stop the

MVP Server processes before upgrading. To stop the MVP Server processes, enter the following command at the server console:

SYS:\LEXMARK\MVPS\MVPWEB stop

4 At the server console, load NWCONFIG. 5 Choose Product Options. 6 Choose Install a product not listed. 7 Specify the path to the directory determined in step 1.

Press ESC to cancel the installation. Press F3 to specify the directory path.

8 At the installation prompt, press Enter to continue the package installati on.

Installing MarkVision Professional

To stop the MarkVision Server

To save the MarkVision Server settings during a Novell Serv er shutdown or reset, add the following commands to the SYS:\SYSTEM\SHUTDOWN.NCF file.

At the server console, enter the following commands:

SYS:\LEXMARK\MVPS\MVPWEB stop SYS:\LEXMARK\MVPS\MVPS stop

To start the MarkVision Server

Start the MarkVision Profes sional Server (MVPS) before starting the MarkVision Professional Web Server (MVPWEB).

If you want MarkVisio n Professional to start at boot time, add the following commands to the bottom of the SYS:\SYSTEM\AUTOEXEC.NCF

SYS:\LEXMARK\MVPS\MVPS start SYS:\LEXMARK\MVPS\MVPWEB start

Uninstalling MarkVision Professional for a Novell NetWare Server

Note: The Uninstall process is currentl y a manual process.

1 Stop the MarkVision Professional Server processes . 2 At the server console, enter the following commands:

SYS:\LEXMARK\MVPS\MVPWEB stop SYS:\LEXMARK\MVPS\MVPS stop

3 Delete the following directory:

SYS:\LEXMARK\MVPS

Note: If you want to save the MarkVision Server set tings, do not remove the

SYS:\LEXMARK\MVPS directory.

Upgrading from previous versions of MarkVision

Prior versions of MarkVi sion for Windows a re easily upgrade d by running the i nstallation program. All prior folders, filters, devices, and so on are retained with the new version. If you are upgrading from an earlier release of MarkVision Professional for UNIX syst ems, make sure you upgrade your MarkVision Clients and server(s) together.

Note: When upgrading MarkVision Prof essional for Unix systems, you should remove t he

currently installed package.

Installing MarkVision Professional

For versions earlier than MarkVision Professional 6.0, such as MarkVision for Intranets, or classic MarkVision, we recommend that you uninst all the old version before attempting a new installation.

To export devices from classic MarkVision:

1 In Classic MarkVision, under the Configure - TCP/IP opti on, click the Manage Print Server

List button, and then click Export to File.

2 Enter the location where you want the file stored. 3 Once you have exported the file, you need to edit the file to accommodate the current MVP

format. Configure the file path to match the followi ng naming convention:

IP <Ip address or hostname> <read community name> <write community name>

4 Install your new version of MVP 11.0, and then click Load in the Device Discovery task. 5 Select your updated file. Click OK. The list is imported for discovery.

Getting started

Once MarkVision has successfully installed, you are ready to access the the MarkVision Client.

Invoking the MarkVision Client

Select which version of the MarkVisi on Client you want to use. You can use either the MarkVision Client Application or the MarkVision Web Client.

Opening the MarkVision Application

In the application form, t he client is inst alled locall y, so it can be launched just like any other program. For example, in Windows environments, you c an doubl e-click t he MarkV i sion Pr ofessional ic on on the desktop, or go to Start

Accessing the MarkVision Web Client

Since the MarkVision Web Client is browser-bas ed, you will need t o open your browser and point it to the MarkVision URL:

http://<your server>/markvision

In this URL <your server> is the IP address or hostname of the machine that is running the MarkVision Server.

Æ Programs Æ Lexmark Æ MarkVision Professional.

Note: If during installation you did not mak e MarkVision Professional the default server

on your machine, you must use the non-standard port number (9180) in the URL: http://<your server>:9180/markvision.

Getting started

Opening the MarkVision Application on a UNIX system

If you are using MarkVision Professional from a UNIX system, you can access MVP from either a command line or the MarkVision Professional Web Client.

Using the MVP UNIX Client from the command line:

If it is supported by your workstation, you can use the X Window system. To use MarkVision with X, you must set the display variable.

1 Set the DISPLAY environment variable.

• Korn (ksh) and Bourne (sh) shell users type the following:

Display=hostname:0.0

export DISPLAY

Where hostname is the name of your workstation.

• C shell users type the fol lowing:

setenv DISPLAY disphost:0.0

2 If you are running the MarkVision Professional UNIX Client on a dif f eren t host comp uter than

your X server, make sure the remote host has permission to access your display. For example, if the MVP UNIX Client is running on the host flora, type the following in the command line:

xhost + flora

3 Type mvp in the command line, and then press Enter.

Using the MVP UNIX Client from a Web browser:

Once the MarkVision We b serv er is c onfigur ed, a MarkV is ion Web Client starts when you connect to

/markvision on that server with your br owser.

For example, to start a MarkV ision Web Cli ent on a W eb server whose IP addre ss is 190.168.112.21, point your browser to the following URL:

http://190.168.112.21:9180/markvision

Starting MarkVision Professional

When you open MarkVision Professional for the first time, select the server you want t o use. Enter the computer/hostname or IP address of the machine runni ng the MarkVision Server, or click Browse to locate it, and then click Connect.

If you click Browse to locate a supported MarkVision Server, the display will list several server details. This provides you the opportuni ty to select which in stance of the MarkV ision Server you want to use based on each individual server’s current status. For example, If you have multiple instances of the MarkVision Server on your networ k, and multiple clients are currently active, you can select

Getting started

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