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Quick Reference
Learning about the printer
Using the printer control panel
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A B C
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D E F
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G H I
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J K L
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M N O
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P Q R S
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Use the To
1 Display
• View the printer status and messages.
• Set up and operate the printer.
2 Home button Go to the home screen.
3 Sleep button Enable Sleep mode or Hibernate mode.
Do the following to wake the pri nter from Sleep
mode:
• Touch the screen or press any hard button.
• Open a door or cover.
• Send a print job from the c omputer.
• Perform a power‑on reset (POR) with the
main power switch.
• Attach a device to the USB port on the
printer.
4 Keypad Enter numbers, letters, or symbols.
5 Start button Start a job, depending on w hich mode is
selected.
6 Clear all /
Reset button
Reset the default settings of a function, such as
copying, faxing, or scanning.
Use the To
7 Stop or Cancel
button
Stop all printer activity.
8 Indicator light Check the status of the prin ter.
Understanding the home screen
When the printer is turned on, the display shows a basic scree n,
referred to as the home screen. Touch the home screen butt ons and
icons to initiate an action such as copying, faxing, or scanning; to op en
the menu screen; or to respond to messages.
Note: Your home screen may vary depending on your home screen
customization settings, administrative setup, and active embedded
solutions.
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Touch To
1 Change Language Launch the Change Language p op‑up
window that lets you change the primary
language of the printer.
2 Copy Access the Copy menus and make copies.
3 Fax Access the Fax menus and send fax .
4 E-mail Access the E-mail menus and s end e‑mails.
5 FTP Access the File Transfer Protocol (FTP)
menus and scan documents directly to an
FTP server.
6 Arrows Scroll up or down.
7 Forms and
Favorites
Quickly find and print freque ntly used
online forms.
Touch To
8 Menu icon Access the printer menus.
Note: The menus are available only when
the printer is in Ready state.
9 Bookmarks Create, organize, and save a set of
bookmarks (URL) into a tree view of folde rs
and file links.
Note: The tree view supports only
bookmarks created from th is function,
and not from any other appl ication.
10 USB Drive View, select, print, scan, or e‑mail photos
and documents from a flas h drive.
Note: This icon appears only when you
return to the home screen while a
memory card or flash drive i s connected
to the printer.
11 Held Jobs Display all current held jobs.
12 Status/Supplies
• Show a warning or error message
whenever the printer requires
intervention to contin ue processing.
• Access the messages screen for more
information on the message, and how
to clear it.
13 Tips Open a context-sensitive Help dialog.
14 Search held jobs Search for one or more of the following
items:
• Us er n am e f or h el d o r co nf id ent ia l p rin t
jobs
• Job names for held jobs, excluding
confidential print jobs
• Profile name s
• Bookmark container or print jo b names
• USB container or print job names for
supported file types
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Features
Feature Description
Menu trail line
Example:
Menus > Settings >
Copy Settings >
Number of Copies
A menu trail line is located at the top of each
menu screen. This feat ure shows the path taken
to arrive at the current menu.
Touch any of the underlined words to return to
that menu.
Number of Copies is not underlined be cause it is
the current screen. If you touch an underlined
word on the “Number of Copies” screen before
the number of copies is set and saved, then the
selection is not saved, and it does not become
the default setting.
Attendance message
alert
If an attendance message affects a function,
then this icon appears and the red indicator light
blinks.
Warning
If an error condition occurs, then this icon
appears.
Status message bar
• Show the current printer status such as
Ready or Busy.
• Show printer conditions such as Toner
Low or Cartridge Low.
• Show intervention messages so the printer
can continue processing.
Printer IP address
Example:
123.123.123.12
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The IP address of your network printer is located
at the upper left corner of the ho me screen and
appears as four sets of numbers separated by
periods. You can use the IP address when
accessing the Embedded Web Server so you can
view and remotely configure printer settings
even when you are not physically near the
printer.
Using the touch-screen buttons
Note: Your home screen, icons, and buttons may vary, depending on
your home screen customization settings, administrative setup, and
active embedded solutions.
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Touch To
1 Arrows View a li st of options.
2 Copy It Pri nt a copy.
3 Advanced Options Select a copy option.
4 Home Go to the home screen.
5 Increase Select a higher va lue.
6 Decrease Select a lower value.
7 Tips Open a context-se nsitive Help dialog.
Other touch-screen buttons
Touch To
Accept
Save a setting.
Cancel
• Cancel an action or a selection.
• Exit a screen and return to the previous
screen without saving changes.
Touch To
Reset
Reset values on th e screen.
Setting up and using the home
screen applications
Notes:
• Your home screen may vary, depending on your home scre en
customization settings, administrative setup, and active
applications. Some applications are supported only in select
printer models.
• There may be additional solutions and applications available for
purchase. For more information, inquire at your point of
purchase.
Finding the IP address of the printer
Note: Make sure your printer is connected to a network or to a print
server.
You can find the printer IP address:
• From the top left corner of the printer home screen.
• From the TCP/IP section in the Networ k/Ports menu.
• By printing a network setup page or me nu settings page, and then
finding the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Finding the IP address of the computer
Note: Make sure that you know how your printer and computer are
connected to the network (Ethernet or wireless).
The computer IP address is required when setting up home screen
applications, such as:
• Forms and Favorites
• Multi Send
• Scan to Network
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For Windows users
1 Open the command window.
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type cmd > OK
In Windows 7 or earlier
a
Click or click Start, and then click Run.
b In the Start Search or Run dialog, type cmd.
c Press Enter, or click OK.
2 Type ipconfig, and then click Go or press Enter.
Note: Type ipconfig /all to see additional useful
information.
3 Look for IP Address.
The IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
For Macintosh users
Note: This is applicable only in Mac OS X version 10.5 or l ater.
1 From the Apple menu, navigate to:
System Preferences > Network
2 Click Ethernet , Wi‑Fi, or AirPort.
3 Click Advanced > TCP/IP.
4 Look for IPv4 Address.
Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view
and remotely configure printer settings even when you are no t
physically near the printer.
1 Obtain the printer IP address:
• From the printer control panel ho me screen
• From the TCP/IP section in the Network /Ports menu
• By printing a network setup page or menu settings page, and
then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
2 Open a Web browser, and then type the printer IP address in the
address field.
3 Press Enter.
Note: If you are using a proxy server, then temporarily disable it
to load the Web page correctly.
Customizing the home screen
1 Open a Web browser, and then type the printer IP address in the
address field.
Note: View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
2 Do one or more of the following:
• Show or hide the icons of basic printer functions.
a Click Settings > General Settings > Home screen
customization.
b Select the check boxes to specify which icons appear on the
home screen.
Note: If you clear a check box beside an icon, then the
icon does not appear on the home screen.
c Click Submit.
• Customize the icon for an applicati on. For more information,
see “Finding information about the home screen applicati ons”
on page 3 or see the documentation that came with the
application.
Understanding the different applications
Use To
Card Copy Scan and print both sides of a card on a single page.
For more information, see “Setting up Card Copy” on
page 4.
Fax Scan a document, and then send it to a fax n umber.
For more information, see “Faxing” on page 19 .
Forms and
Favorites
Quickly find and print frequently used onlin e forms
directly from the printer home screen. For more
information, see “Setting u p Forms and Favorites” on
page 3.
Multi Send Scan a document, and then send it to multiple
destinations. For more information , see “Setting up
Multi Send” on page 4.
MyShortcut Create short cuts directly on the printer home screen.
For more information, see “Using MyShortcut” on
page 4.
Use To
Scan to E‑mail Scan a document, an d then send it to an e‑mail
address. For more information, see “E-mai ling” on
page 18.
Scan to
Computer
Scan a document, and t hen save it to a predefined
folder on a host computer. For more information, see
“Setting up Scan to Computer” on page 21.
Scan to FTP Scan documents directly to a File Transfer Protocol
(FTP) server. For more information, see “Scanning to
an FTP address” on page 20 .
Scan to
Network
Scan a document, and t hen send it to a network
shared folder. For more information, see “Setting up
Scan to Network” on page 5 .
Activating the home screen applications
Finding information about the home screen
applications
Your printer comes with preinstalled home screen applications. B efore
you can use these applications, you must first activate and set up these
applications using the Embedded Web Server. For more informatio n
on accessing the Embedded Web Server, see “Accessing the Embedded
Web Server” on page 3.
For detailed information on configuring and using the home screen
applications, contact the place where you purchased the printer.
Setting up Forms and Favorites
Use To
Streamline work processes by l etting you
quickly find and print fre quently used online
forms directly from the printer home screen.
Note: The printer must have pe rmission to
access the network folder, FTP site, or Web
site where the bookm ark is stored. From the
computer where the bookmark is stored,
use sharing, security, and firewall settings to
allow the printer at least a read access. For
help, see the documenta tion that came with
your operating system.
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1 Open a Web browser, and then type the printer IP address in the
address field.
Note: View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
2 Click Settings > Apps > Apps Management > Forms and Favorites.
3 Click Add, and then customize the settings.
Notes:
• See the mouse-over help beside each f ield for a description
of the setting.
• To make sure the location settings of t he bookmark are
correct, type the correct IP address of the host com puter
where the bookmark is located. For more informati on on
obtaining the IP address of the host computer, see “Finding
the IP address of the computer” on page 2.
• Make sure the printer has access rights t o the folder where
the bookmark is located.
4 Click Apply.
To use the application, touch Forms and Favorites on the printer home
screen, and then navigate through form categories, or search for forms
based on a form number, name, or description.
Setting up Card Copy
Use To
Quickly and easily copy i nsurance,
identification, and other wallet‑size cards.
You can scan and print both sides of a card on
a single page, saving paper a nd showing the
information on the card in a more convenient
manner.
1 Open a Web browser, and then type the printer IP address in the
address field.
Note: View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
2 Click Settings > Apps > Apps Mana gement > Card Copy.
3 Change the default scanning options, if necessary.
• Default tray—Select the default tray to be used for pri nting
scan images.
• Default number of copies—Specify the number of copies t hat
should automatically print when the application is used.
• Default contrast setting—Specify a setting to increase or
decrease the level of contrast when a copy of the scanned card
is printed. Select Best for Content if you want the printer to
adjust the contrast automatically.
• Default scale setting—Set the size of t he scanned card when
printed. The default setting is 100% (full size).
• Resolution setting—Adjust the quality of the scanned card.
Notes:
– When scanning a card, make sure the scan resol ution is
not more than 200 dpi for color, and 400 dpi for black
and white.
– When scanning multiple cards, make sure the scan
resolution is not more than 150 dpi for color, and 300 dpi
for black and white.
• Print Borders—Select the check box to print the scan image
with a border around it.
4 Click Apply.
To use the application, touch Card Copy on the printer ho me screen,
and then follow the instructions.
Using MyShortcut
Use To
Create shortcuts on the pri nter home screen,
with settings for up to 25 fr equently used
copy, fax, or e-mail jobs.
To use the application, touch MyShortcut, a nd then follow the
instructions on the printer display.
Setting up Multi Send
Use To
Scan a document, and then send the scanned
document to multiple destinations.
Note: Make sure there is eno ugh space in
the printer hard disk.
1 Open a Web browser, and then type the printer IP address in the
address field.
Note: View the printer IP address on the printer home screen.
The printer IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2 Click Settings > Apps > Apps M anagement > Multi Send.
3 From the Profiles section, click Add, and then custom ize the
settings.
Notes:
• See the mouse‑over help beside each field for a description
of the setting.
• If you select FTP or Share Fold er as a destination, then make
sure the location settings of the destination are correct. Type
the correct IP address of the host computer where the
specified destination is located. For more informati on on
obtaining the IP address of the host computer, see “Finding
the IP address of the computer” on page 2.
4 Click Apply.
To use the application, touch Multi Send on the pr inter home screen,
and then follow the instructions on the printer display .
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Setting up Scan to Network
Use To
Scan a document and send it to a shared
network folder. You can de fine up to 30
unique folder destin ations.
Notes:
• The printer must have permission to
write to the destinations. From the
computer where the desti nation is
specified, use sharing, security, and
firewall settings to allo w the printer at
least a write access. For help, see the
documentation that came with your
operating system.
• The Scan to Network icon appe ars only
when one or more destinations are
defined.
1 Open a Web browser, and then type the printer IP address in the
address field.
Note: View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
2 Click Settings > Apps > Apps Mana gement > Scan to Network.
3 Specify the destinations, and then custom ize the settings.
Notes:
• See the mouse-over help beside some of the fields for a
description of the setting.
• To make sure the location settings of t he destination are
correct, type the correct IP address of the host com puter
where the specified destination is located. F or more
information on obtaining the IP address of the host
computer, see “Finding the IP address of the computer” on
page 2.
• Make sure the printer has access rights t o the folder where
the specified destination is located.
4 Click Apply.
To use the application, touch Scan to Network on the printer home
screen, and then follow the instructions on t he printer display.
Setting up Remote Operator Panel
This application shows the printer control panel on your computer
screen and lets you interact with the printer control panel, even when
you are not physically near the network printer. From your co mputer
screen, you can view the printer status, release held print jobs, create
bookmarks, and do other print-related tasks you might normal ly do
while standing at the network printer.
1 Open a Web browser, and then type the printer IP address in the
address field.
Note: View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
2 Click Settings > Remote Operator Panel Settings.
3 Select the Enabled check box, and then customize the setti ngs.
4 Click Submit .
To use the application, click Remote Operator Panel > Launch VNC
Applet.
Exporting and importing a configuration
You can export configuration settings into a text file, and then import
the file to apply the settings to other printers.
1 Open a Web browser, and then type the printer IP address in the
address field.
Note: View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
2 To export or import a configuration for one appli cation, do the
following:
a Click Settings > Apps > Apps Management.
b From the list of installed applications, click the name of the
application you want to configure.
c Click Configure, and then do either of the following:
• To export a configuration to a file, clic k Export, and then
follow the instructions on the computer screen to save t he
configuration file.
Notes:
– When saving the configuration fil e, you can type a
unique file name or use the default name.
– If a "JVM Out of Memory” error occurs, then repeat
the export process until the configuration fi le is
saved.
• To import a configuration f rom a file, click Import, and then
browse to the saved configuration file that was exported
from a previously configured printer.
Notes:
– Before importing the config uration file, you can
choose to preview it first or load it directly .
– If a timeout occurs and a blank screen appears, then
refresh the Web browser, and then click Apply.
3 To export or import a configuration fo r multiple applications, do
the following:
a Click Settings > Import /Export.
b Do either of the following:
• To export a configuration file, click Export Embedded
Solutions Settings File, and then follow the instructions on
the computer screen to save the configuration file.
• To import a configuration file, do the following:
1 Click Import Embedded Solutions Settings File >
Choose File, and then browse to the saved
configuration file that was exported from a previously
configured printer.
2 Click Submit.
Loading paper and specialty
media
Setting the paper size and type
From the home screen navigate to:
> Paper Menu > Paper Size /Type > select a tray > select the paper
size or type >
Configuring Universal paper settings
The Universal Paper Size is a user‑defi ned setting that lets you print on
paper sizes that are not preset in the printer menus.
Notes:
• The smallest supported Universal size is 76.2 x 76.2 mm (3 x 3
inches).
• The largest supported Universal size is 216 x 359.92 mm
(8.5 x 14.17 inches).
1 From the home screen, navigate to:
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> Paper Menu > Universal Setup > Units of Mea sure > select
a unit of measure
2 Touch Portrait Width or Portrait Height.
3 Select the width or height, and then touch Submit.
Loading the 550‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of
equipment instability, load each tray separately. K eep all other
trays closed until needed.
1 Pull out the tray.
Notes:
• When loading folio‑, legal‑, or oficio‑size paper, lift the tray
slightly and pull it out completely.
• Avoid removing trays while a job prints or while Busy
appears on the display. Doing so may cause a jam.
2 Squeeze and slide the width guide to t he correct position for the
size of the paper being loaded until it clicks into place.
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Note: Use the paper size indicators on the bottom of the t ray to
help position the guides.
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LTR/LGL
A4/A5
EXEC
JIS
B5
3 Unlock the length guide, and then squeeze and slide t he guide to
the correct position for the size of the paper being loaded.
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Notes:
• Lock the length guide for all paper sizes.
• Use the paper size indicators on t he bottom of the tray to
help position the guides.
4 Flex the sheets back and forth to loosen them, and then fan t hem.
Do not fold or crease the paper. Straighten the edges on a l evel
surface.
5 Load the paper stack with the printable side f acedown.
Note: Make sure the paper or envelope is loaded properly.
• There are different ways for l oading letterhead depending on
whether an optional staple finisher is installed or not.
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Without an optional staple finisher With an optional staple finisher
ABC
One‑sided printing
ABC
One‑sided printing
ABC
Two‑sided printing
ABC
Two‑sided printing
• If you are loading prepunched paper for use with t he staple
finisher, then make sure the holes on the long edge of the paper
are on the right side of the tray.
One‑sided printing Two‑sided printing
ABC
ABC
Note: If the holes on the long edge of the paper are on the
left side of the tray, then a jam may occur.
• Do not slide the paper into t he tray. Load paper as shown in the
illustration.
• If you are loading envelopes, then make sure that the flap side
is facing up and the envelopes are on the left side of the t ray.
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• Make sure the paper is below the maximum paper fill indicato r.
Warning—Potential D amage: Overfilling the tray can cause
paper jams.
6 For custom‑ or Universal‑size paper, adjust the paper guides to
lightly touch the sides of the stack, and then lock the length guide.
7 Insert the tray.
8 From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Note: Set the correct paper size and type to avoid paper jams
and print quality problems.
Loading the 2100‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of
equipment instability, load each tray separately. K eep all other
trays closed until needed.
1 Pull out the tray.
2 Adjust the width and length guides.
Loading A5‑size paper
a Pull up and slide the width guide to the position for A5.
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A5
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b Squeeze and slide the length guide to the posit ion for A5 until
it clicks into place.
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c Remove the A5 length guide from its holder.
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d Insert the A5 length guide into its designated slot.
Note: Press the A5 length guide until it clicks into place.
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size
paper
a Pull up and slide the width guide to the correct position for the
size of the paper being loaded.
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OFC
FOLIO
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b If the A5 length guide is still attached to the length guide, then
remove it from its place. If the A5 length guide is not attached,
then proceed to step d.
c Put the A5 le ngth guide in its holder.
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d Squeeze the length guide and slide it to the correct position for
the size of the paper being loaded until it cl icks into place.
3 Flex sheets of paper back and forth to loosen t hem, and then fan
them. Do not fold or crease the paper. Straighten the edges on a
level surface.
4 Load the paper stack with the printable side f acedown.
Note: Make sure the paper is loaded properly.
• There are different ways of l oading letterhead depending on
whether an optional staple finisher is installed or not.
Without an optional staple finisher With an optional stapl e finisher
ABC
One‑sided printing
ABC
One‑sided printing
ABC
Two‑sided printing
ABC
Two‑sided printing
• If you are loading prepunched paper for use wit h the staple
finisher, then make sure the holes on the long edge of the paper
are on the right side of the tray.
One‑sided printing Two‑sided printing
ABC
ABC
Note: If the holes on the long edge of the paper are on the
left side of the tray, then a jam may occur.
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• Make sure the paper is below the maximum paper fill indicato r.
Warning—Potential D amage: Overfilling the tray can cause
paper jams.
5 Insert the tray.
Note: Press the paper stack down while inserting the tr ay.
6 From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded.
Note: Set the correct paper size and type to avoid paper jams
and print quality problems.
Loading the multipurpose feeder
1 Pull down the multipurpose feeder door .
Note: Do not load or close the multipurpose feeder while a job is
printing.
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2 Using the handle, pull the multipurpose feeder extender.
Note: Guide the extender gently so that the multipurpose feeder
is fully extended and open.
3 Slide the width guide to the correc t position for the size of the paper
being loaded.
Note: Use the paper size indicators on the bottom of tray t o help
position the guides.
4 Prepare the paper or specialty media for lo ading.
• Flex the sheets back and forth to loosen them , and then fan
them. Do not fold or crease the paper. Straighten the edges on
a level surface.
• Hold transparencies by the edges, and then fan
them. Straighten the edges on a level surface.
Note: Avoid touching the printable side of the
transparencies. Be careful not to scratch them.
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• Flex the stack of envelopes bac k and forth to loosen them, and
then fan them. Straighten the edges on a level surface.
5 Load the paper or specialty media.
Note: Slide the stack gently into the multipurpose feeder until it
comes to a stop.
• Load only one size and type of paper or specialty medi a at a
time.
• Make sure the paper fits loosely in t he multipurpose feeder,
lies flat and is not bent or wrinkled.
• There are different ways of l oading letterhead depending on
whether an optional staple finisher is installed or not.
Without an optional staple finisher With an optional staple finisher
One‑sided printing One‑sided printing
Without an optional staple finisher With an optional staple finisher
ABC
Two‑sided printing
ABC
Two‑sided printing
• If you are loading prepunched paper for use wit h the staple
finisher, then make sure the holes on the long edge of the paper
are on the right side of the tray.
One‑sided printing Two‑sided printing
ABC
Note: If the holes on the long edge of the paper are on the
left side of the tray, then a jam may occur.
• Load envelopes with the flap side down and on t he left of the
multipurpose feeder.
B
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EC
A
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A
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LT
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Warning—Potential Dam age: Never use envelopes with
stamps, clasps, snaps, windows, coated linings, or self‑stick
adhesives. These envelopes may severely damage the
printer.
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• Make sure the paper or specialty media is below the maximum
paper fill indicator.
Warning—Potential D amage: Overfilling the feeder can
cause paper jams.
6 For custom- or universal-size paper, adjust t he width guides to
lightly touch the sides of the stack.
7 From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Note: Set the correct paper size and type to avoid paper jams
and print quality problems.
Linking and unlinking trays
When the paper size and paper type for any trays are the same, the
printer will link those trays. When one linked tray becomes empty,
paper will feed from the next linked tray. We recommend gi ving all
unique paper, such as letterhead and different colored plain papers, a
different custom type name so that the trays they are in wi ll not
automatically link.
Linking and unlinking trays
1 Open a Web browser, and then type the printer IP address in the
address field.
Notes:
• View the printer IP address on the print er home screen. The
IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
• If you are using a proxy server, then tem porarily disable it to
load the Web page correctly.
2 Click Settings > Paper Menu.
3 Change the paper size and type settings for the trays you are linki ng.
• To link trays, make sure the paper size and type for the tray
match that of the other tray.
• To unlink trays, make sure the paper size or type for the tray
does not match that of the other tray.
4 Click Submit .
Note: You can also change the paper size and type settings using the
printer control panel. For more information, see “Set ting the paper
size and type” on page 5.
Warning—Potential Dam age: Paper loaded in the tray should match
the paper type name assigned in the printer. The temperature of the
fuser varies according to the specified paper type. Print ing issues
may occur if settings are not properly configured.
Creating a custom name for a paper type
Using the Embedded Web Server
1
Open a Web browser, and then type the printer IP address in the
address field.
Notes:
• View the printer IP address on the print er home screen. The
IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
• If you are using a proxy server, then tem porarily disable it to
load the Web page correctly.
2 Click Settings > Paper Menu > Custom Names.
3 Select a custom name, and then type a custom paper t ype name.
4 Click Submit .
5 Click Custom Types, and then ver ify if the new custom paper type
name has replaced the custom name.
Using the printer control panel
1
From the home screen, navigate to:
> Paper Menu > Custom Names
2 Select a custom name, and then type a custom paper t ype name.
3 Touch Submit.
4 Touch Custom Types, and then verify if the new custom paper type
name has replaced the custom name.
Assigning a custom paper type
Using the Embedded Web Server
Assign a custom paper type name to a tray when linking or unlinking
trays.
1 Open a Web browser, and then type the printer IP address in the
address field.
Notes:
• View the printer IP address on the print er home screen. The
IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
• If you are using a proxy server, then tem porarily disable it to
load the Web page correctly.
2 Click Settings > Paper Menu > Custom Types.
3 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user ‑defined
custom names.
4 Click Submit .
Using the printer control panel
1
From the home screen, navigate to:
> Paper Menu > Custom Types
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2 Select a custom paper type name, and then sele ct a paper type.
Note: Paper is the factory default paper type for all user ‑defined
custom names.
3 Touch Submit.
Printing
Printing forms and a document
Printing forms
Use the Forms and Favorites application to quickly and easily access
frequently used forms or other information that is reg ularly printed.
Before you can use this application, first set it up on the printer. F or
more information, see “Setting up Forms and Favorites” on page 3.
1 From the printer home screen, navigat e to:
Forms and Fav orites > select the form from the list > enter the
number of copies > adjust other settings
2 Depending on your printer model, touch , , or Submit.
Printing a document
1 From the Paper menu on the printer contr ol panel, set the paper
type and size to match the paper loaded.
2 Send the print job:
For Windows users
a
With a document open, click File > Print.
b Click Properties, Preferences, Options, or Setup.
c Adjust the settings, if necessary.
d Click OK > Print.
For Macintosh users
a
Customize the settings in the Page Setup dialog:
1 With a document open, choose File > Page Setup.
2 Choose a paper size or create a custom si ze to match the
paper loaded.
3 Click OK.
b Customize the settings in the Print dial og:
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see mo re
options.
2 From the Print dialog and pop‑up menus, adjust the settings
if necessary.
Note: To print on a specific paper type, adjust the
paper type setting to match the paper loaded, or select
the appropriate tray or feeder.
3 Click Print.
Adjusting toner darkness
1 Open a Web browser, and then type the printer IP address in the
address field.
Notes:
• View the printer IP address on the print er home screen. The
IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
• If you are using a proxy server, then tem porarily disable it to
load the Web page correctly.
2 Click Settings > Print S ettings > Quality Menu > Toner Darkness.
3 Adjust the toner darkness, and then click Submit.
Using the printer control panel
1
From the home screen, navigate to:
> Settings > Print Settings > Quality Menu > Toner Darkness
2 Adjust the setting, and then touch Su bmit.
Printing from a flash drive
Printing from a flash drive
Notes:
• Before printing an encrypted PDF file, you will be prompted to
type the file password from the printer control panel.
• You cannot print files for which you do not have printing
permissions.
1 Insert a flash drive into the USB port.
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Notes:
• A flash drive icon appears on the printer home screen when
a flash drive is inserted.
• If you insert the flash drive when t he printer requires
attention, such as when a jam has occurred, then the printer
ignores the flash drive.
• If you insert the flash drive whil e the printer is processing
other print jobs, then Busy appears on the printer display.
After these print jobs are processed, you may need to view
the held jobs list to print documents from the flash drive.
Warning—Potential Dam age: Do not touch the USB cable, any
wireless network adapter, any connector, the memory device, or
the printer in the areas shown while actively printing, reading, or
writing from the memory device. Loss of data can occur.
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2 From the printer control panel, t ouch the document you want to
print.
3 Touch the arrows to get a preview of the doc ument.
4 Use or to specify the number o f copies to be printed,
and then touch Print.
Notes:
• Do not remove the flash drive from t he USB port until the
document has finished printing.
• If you leave the flash drive in t he printer after leaving the
initial USB menu screen, then touch Held Jobs on the home
screen to print files from the flash drive.
Supported flash drives and file types
Notes:
• High‑speed USB flash drives must support the full‑speed
standard. Low-speed USB devices are not supported.
• USB flash drives must support the F ile Allocation Table (FAT)
system. Devices formatted with New Technology File System
(NTFS) or any other file system are not supported.
Recommended flash drives File type
Many flash drives are tested and approved for us e with
the printer. For more information, contact the place
where you purchased the printer.
Documents:
• .pdf
• .xps
Images:
• .dcx
• .gif
• .jpeg
or .jpg
• .bmp
• .pcx
• .tiff or .tif
• .png
• .fls
Canceling a print job
Canceling a print job from the printer control
panel
1 From the printer control panel, t ouch Cancel Jobs or press
on the keypad.
2 Touch the print job you want to cancel, and then to uch Delete
Selected Jobs.
Canceling a print job from the computer
For Windows users
1 Open the printers folder.
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type control printers > OK
In Windows 7 or earlier
a Click or click Start, and then click Ru n.
b In the Start Search or Run dialog, type control printers.
c Press Enter, or click OK.
2 Double‑click the printer icon.
3 Select the print job you want to cancel.
4 Click Delete.
For Macintosh users
1 From the Apple menu, navigate to ei ther of the following:
• System Preferences > Print & Scan > select your printer > Open
Print Queue
• System Preferences > Print & Fax > select your printer > Open
Print Queue
2 From the printer window, select the print job you want to cancel,
and then delete it.
Copying
Making copies
Making a quick copy
1 Load an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small item s, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on w hen the paper is loaded
properly.
2 If you are loading a document into the ADF tray, then adjust the
paper guides.
Note: To avoid a cropped image, make sure the size of the
original document and the size of the copy paper are the same.
3 From the printer control panel, press .
Copying using the ADF
1 Load an original document faceup, short edge first into the ADF
tray.
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Notes:
• Do not load postcards, photos, small item s, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on w hen the paper is loaded
properly.
2 Adjust the paper guides.
3 From the home screen, navigate to:
Copy > specify the copy settings > Copy It
Copying using the scanner glass
1 Place an original document facedown on the scanner g lass in the
upper left corner.
2 From the home screen, navigate to:
Copy > specify the copy settings > Copy It
If you have more pages to scan, then place the next document on
the scanner glass, and then touch Scan the next page.
3 Touch Finish the Job.
Copying photos
1 Place a photo facedown on the scanner glass in the upper l eft
corner.
2 From the home screen, navigate to:
Copy > Content > Photo >
3 From the Content Source menu, navigate to:
Photo/Film >
> Copy It
Note: If you have more photos to copy, then place the next
photo on the scanner glass, and then touch Scan the next page.
4 Touch Finish the Job.
Canceling a copy job
Canceling a copy job while the original
document is in the ADF
When the ADF begins processing a document, touch Cancel Job on the
printer control panel.
Canceling a copy job while copying pages using
the scanner glass
From the home screen, touch Cancel Job.
Canceling appears on the display. When the job is canceled, the
Copy screen appears.
Canceling a copy job while pages are being
printed
1 From the home screen, touch Cancel Job , or press on the
keypad.
2 Touch the job you want to cancel.
3 Touch Delete Selected Jobs.
E-mailing
Setting up the printer to e-mail
Setting up the e-mail function
1 Open a Web browser, and then type the printer IP address in the
address field.
Notes:
• View the printer IP address on the print er home screen. The
IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
• If you are using a proxy server, then tem porarily disable it to
load the Web page correctly.
2 Click Settings > E-mail /FTP Settings > E-mail Settings.
3 Enter the appropriate information, and t hen click Submit.
Configuring e‑mail settings
1 Open a Web browser, and then type the printer IP address in the
address field.
Notes:
• View the printer IP address on the print er home screen. The
IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
• If you are using a proxy server, then tem porarily disable it to
load the Web page correctly.
2 Click Settings > E-mail /FTP Settings > E-mail Settings.
3 Enter the appropriate information, and t hen click Submit.
Creating an e-mail shortcut
Creating an e-mail shortcut using the Embedded
Web Server
1 Open a Web browser, and then type the printer IP address in the
address field.
Notes:
• View the printer IP address on the print er home screen. The
IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
• If you are using a proxy server, then tem porarily disable it to
load the Web page correctly.
2 Click Settings.
3 From the Other Settings column, click Manage Shortcuts > E-mail
Shortcut Setup.
4 Type a unique name for the e‑mail recipient, and then type the
e‑mail address. If you are entering multiple addresses, then
separate each address with a comma.
5 Click Add.
Creating an e-mail shortcut using the printer
control panel
1 From the home screen, navigate to:
E-mail > Recipient > type an e‑mail address
To create a group of recipients, touch Next address, and then type
the next recipient’s e-mail address.
2 Touch Subject, then type the e‑mail subject, and then touch
Done.
3 Touch Message, then type your message, and then touch Done.
4 Adjust the e‑mail settings.
Note: If you change the settings after the e‑mail shortcut has
been created, then the settings are not saved.
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5 Touch .
6 Type a unique name for the shortcut, and then t ouch Done.
7 Verify that the shortcut name is correct, and t hen touch OK.
If the shortcut name is incorrect, then touch Cancel, and then
reenter the information.
Notes:
• The shortcut name appears in the E-mail S hortcuts icon on
the printer home screen.
• You can use the shortcut when e‑mailing another document
using the same settings.
Canceling an e-mail
• When using the ADF, touch Cancel Job while Scanning appears.
• When using the scanner glass, touch Cancel Job while Scanning
appears, or while Scan the Next Page / Finish the
Job appears.
Faxing
Sending a fax
You can use the printer to send a fax to one or more recipients in a
number of ways. You can type the e‑mail address, use a shortcut
number, or use the address book. You can also use the Multi Send or
MyShortcut application from the printer home screen. For mo re
information, see the "Activating the home screen applications" section
of the User’s Guide.
Sending a fax using the printer control panel
1 Load an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small item s, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on w hen the paper is loaded
properly.
2 If you are loading a document into the ADF tray, then adjust the
paper guides.
3 From the home screen, touch Fax.
4 Enter the fax number or a shortcut.
Note: To add recipients, touch Next number, and then enter the
recipient's telephone number or shortcut number, or search the
address book.
5 Touch Fax It.
Sending a fax using the computer
The printer driver fax option lets you send a print job to t he printer,
which sends the job as a fax. The fax option works as a normal fax
machine, but is controlled through the printer drive r instead of the
printer control panel.
1 With a document open, click F ile > Print.
2 Select the printer, and then navig ate to:
Properties > Fax tab > Enable fax
3 Enter the recipient fax number or numbers in the “Fax number(s)”
field.
Note: Fax numbers can be entered manually or by using the
Phone Book feature
4 If necessary, enter a prefix in the “Dialing pr efix” field.
5 Select the appropriate paper size and page ori entation.
6 If you want to include a cover page with the fax, then select In clude
cover page with fax, and then enter the appropriate information.
7 Click OK.
Notes:
• The Fax option is available for use only with t he PostScript driver
or the Universal Fax Driver. For informati on on installing these
drivers, see the Software and Documentation CD.
• The Fax option must be configured and enabled i n the PostScript
driver under the Configuration tab before it can be used.
• If the Always display settings prior to faxing check box is
selected, then you are prompted to verify the recipi ent
information before the fax is sent. If this check box is cleared,
then the queued document is sent automatically as a fax when
you click OK on the Fax tab.
Sending a fax using a shortcut number
Fax shortcuts are like the speed dial numbers on a telephone or a fax
machine. A shortcut number (1–999) can contain a single recipient or
multiple recipients.
1 Load an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small item s, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on w hen the paper is loaded
properly.
2 If you are loading a document into the ADF tray, then adjust the
paper guides.
3 From the printer control panel, pre ss #, and then enter the shortcut
number using the keypad.
4 Touch Fax It.
Sending a fax using the address book
The address book lets you search for bookmarks and network directory
servers. For more information on enabling the address book feature,
contact your system support person.
1 Load an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small item s, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on w hen the paper is loaded
properly.
2 If you are loading a document into the ADF tray, then adjust the
paper guides.
3 From the home screen, navigate to:
Fax >
> type the name of the recipient > Search
Note: You can search only for one name at a time.
4 Touch the name of the recipient, and then touch Fax It.
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Sending a fax at a scheduled time
1 Load an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small item s, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on w hen the paper is loaded
properly.
2 If you are loading a document into the ADF tray, then adjust the
paper guides.
3 From the home screen, navigate to:
Fax > enter the fax number > Options > Delayed Send
Note: If Fax Mode is set to Fax Server, then the Delayed Send
button does not appear. Faxes waiting for transmission are l isted
in the fax queue.
4 Specify the time the fax will be t ransmitted, and then touch
.
Note: The time is increased or decreased in 30‑minute
increments.
5 Touch Fax It.
Note: The document is scanned, and then faxed at the
scheduled time.
Creating shortcuts
Creating a fax destination shortcut using the
Embedded Web Server
Assign a shortcut number to a single fax number or a group of fax
numbers.
1 Open a Web browser, and then type the printer IP address in the
address field.
Notes:
• View the printer IP address on the print er home screen. The
IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
• If you are using a proxy server, then tem porarily disable it to
load the Web page correctly.
2 Click Settings > Manage Shortcuts > Fax Shortcu t Setup.
Note: A password may be required. If you do not have an ID and
password, then contact your system support person.
3 Type a name for the shortcut, and then enter the fax number.
Notes:
• To create a multiple‑number short cut, enter the fax numbers
for the group.
• Separate each fax number in the group with a semi colon (;).
4 Assign a shortcut number.
Note: If you enter a number that is already in use, then you are
prompted to select another number.
5 Click Add.
Creating a fax destination shortcut using the
printer control panel
1 From the home screen, touch Fax, and then enter the fax number.
Note: To create a group of fax numbers, touch Next number,
and then enter the next fax number.
2 Touch .
3 Type a unique name for the shortcut, and then t ouch Done.
4 Verify that the shortcut name and number are correct, and then
touch OK.
Note: If the name or number is incorrect, then touch Cancel , and
then reenter the information.
Scanning
You can use the printer to send a scanned file. You can also use Scan
to Network, Multi Send, and MyShortcut applications from the prin ter
home screen. For more information, see the "Activating the home
screen applications" section of the User’s Guide.
Using Scan to Network
Scan to Network lets you scan your documents to network destinations
specified by your system support person. After the destinatio ns
(shared network folders) have been established on the ne twork, the
setup process for the application involves installing and conf iguring the
application on the appropriate printer using its Embedded Web Server.
For more information, see “Setting up Scan to Network” on page 5.
Scanning to an FTP address
Scanning to an FTP address
Scanning to an FTP address using the printer control
panel
1 Load an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small item s, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on w hen the paper is loaded
properly.
2 If you are loading a document into the ADF tray, then adjust the
paper guides.
3 From the printer control panel, navig ate to:
FTP > FTP > type the FTP address > Done > Send It
Scanning to an FTP address using a shortcut number
1 Load an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small item s, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on w hen the paper is loaded
properly.
2 If you are loading a document into the ADF tray, then adjust the
paper guides.
3 From the printer control panel, press # on the keypad, and then
enter the FTP shortcut number.
4 Touch > Send It.
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Scanning an FTP using the address book
1 Load an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small item s, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on w hen the paper is loaded
properly.
2 If you are loading a document into the ADF tray, then adjust the
paper guides.
3 From the home screen, navigate to:
FTP > FTP >
> type the name of the recipient > Search
4 Touch the name of the recipient.
Note: To search for additional recipients, touch New Search, and
then type the name of the next recipient.
5 Touch > Send It.
Scanning to a computer or flash drive
Scanning to a computer using the Embedded
Web Server
1 Open a Web browser, and then type the printer IP address in the
address field.
Notes:
• View the printer IP address on the print er home screen. The
IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
• If you are using a proxy server, then tem porarily disable it to
load the Web page correctly.
2 Click Scan Profile > Create .
3 Select your scan settings, and then click Ne xt.
4 Select a location on your computer where you want to save the
scan image.
5 Type a scan name.
Note: The scan name is the name that appears in the Scan
Profile list on the display.
6 Click Submit .
Note: Clicking Submit automatically assigns a shortcut number.
You can use this shortcut number when you are ready to scan
your documents.
7 Review the instructions on the Scan P rofile screen.
a Load an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small item s,
transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF tray. Place these items
on the scanner glass.
• The ADF indicator light comes on w hen the paper is
loaded properly.
b If you are loading a document into the ADF tray, then adjust the
paper guides.
c Do either of the fol lowing:
• Press #, and then enter the shortcut number using the
keypad.
Note: The scanner scans and sends the document to
the directory you specified.
• From the home screen, navigate to:
Held Jobs > Profiles > locate your shortcut on the list.
8 View the file from the computer .
Note: The output file is saved in the location or launched in the
program you specified.
Setting up Scan to Computer
Notes:
• This feature is supported only in Windows Vi sta or later.
• Make sure that your computer and printer are connect ed to the
same network.
1 Open the printers folder.
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type control printers > OK
In Windows 7 or earlier
a
Click or click Start, and then click Run.
b In the Start Search or Run dialog, type control printers.
c Press Enter, or click OK.
2 Depending on your operating system, clic k Add devices and
printers, Add a device, or Add a printer.
3 Select your printer from the list .
Note: To identify your printer, print a network setup page, and
then look for “Fully Qualified Domain Name” in the TCP/IP
section.
4 Click Next > Close.
5 Depending on your device, do either of the fol lowing:.
• Press and hold the printer you want to confi gure.
• Right‑click the printer you want to configure.
6 From the menu that appears, select Sca n Properties or
Properties, and then change the settings as necessary.
7 From the printer control panel, touch Scan to Computer and then
select from the following options:
• Scan—Scan and save the document directly to a selected
location on the computer.
• Scan for Print—Scan and automatically print the document.
• Scan for E‑mail—Attach a scanned document to an e‑mail.
• Scan for Fax—Attach a scanned document to be sent through
fax.
8 Touch Send It.
Remote scan in progress appears on the printer display.
The scanned image opens automatically on the computer screen.
Scanning to a flash drive
1 Load an original document faceup, short edge first into the ADF
tray or facedown on the scanner glass.
Notes:
• Do not load postcards, photos, small item s, transparencies,
photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.
• The ADF indicator light comes on w hen the paper is loaded
properly.
2 If you are loading a document into the ADF tray, then adjust the
paper guides.
3 Insert the flash drive into the USB port on the front of the printer.
Note: The USB Drive home screen appears.
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4 Select the destination folder, and then to uch Scan to USB drive.
Note: The printer goes back to the home screen after 30
seconds of inactivity.
5 Adjust the scan settings, and then touch Sca n It.
Clearing jams
Jam error messages appear on the printer display and include the area
of the printer where the jam occurred. When there is more than one
jam, the number of jammed pages is displayed.
Avoiding jams
Load paper properly
• Make sure paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not remove a tray while the print er is printing.
• Do not load a tray while the printer is printing. Load it before
printing, or wait for a prompt to load it.
• Do not load too much paper. Make sure the stack height is below
the maximum paper fill indicator.
• Do not slide the paper into the tray. Load paper as shown in the
illustration.
• Make sure the guides in the tray or the multipurpose feeder are
properly positioned and are not pressing tightly against the paper
or envelopes.
• Push the tray firmly into the pri nter after loading paper.
• If you are loading prepunched paper for use with t he staple finisher,
then make sure the holes on the long edg e of the paper are on the
right side of the tray. For more information, see the “Loading paper
and specialty media” section of the User’s Guide.
Allow the paper to enter the optional mailbox bins
properly
• Make sure to adjust the bin extender so that t he paper size
indicators match the size of the paper used.
Notes:
– If the bin extender is shorter than the si ze of the paper you
are printing on, then the paper causes a jam in the mailbox
bin. For example, if you are printing on a legal-size paper and
the bin extender is set to letter-size, then a jam occurs.
– If the bin extender is longer than the siz e of the paper you
are printing on, then the edges become uneven and the
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paper is not stacked properly. For example, if you are
printing on a letter-size paper and the bin extender is set to
legal-size, then the paper does not stack properly.
• If paper needs to be returned to the mailbox bin, then insert the
paper under the bin arm, and then push the paper all the way back.
Note: If the paper is not under the bin arm, then a jam occurs
due to an overfilled bin.
Use recommended paper
• Use only recommended paper or specialty medi a.
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex, fan, and straighten paper or specialty me dia before loading
it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types i n the same tray.
• Make sure the paper size and type are set correctly on the computer
or printer control panel.
• Store paper per manufacturer recommendations.
Understanding jam messages and
locations
When a jam occurs, a message indicating the jam location and
information to clear the jam appears on the printer display. Open the
doors, covers, and trays indicated on the display to remove the jam.
Notes:
• When Jam Assist is set to On, the printer f lushes blank pages or
pages with partial prints to the standard bin after a jammed
page has been cleared. Check your printed output for blank
pages.
• When Jam Recovery is set to On or A uto, the printer reprints
jammed pages. However, the Auto setting reprints jammed
pages if adequate printer memory is available.
11
10
9
8
7
6
5
3
4
1
2
Area name Printer control
panel message
What to do
1 Stapler doors [x]‑page jam,
remove paper, open
stapler door. Leave
paper in bin. [455–
457]
Remove paper from
the stapler bin, and
then open the stapler
outer and inner doors.
Then remove the
staple cartridge, and
then remove the
jammed staples.
2 Duplex area [x]‑page jam,
remove tray 1 to
clear duplex. [235–
239]
Pull out tray 1
completely, then push
the front duplex flap
down, and then
remove the jammed
paper.
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Area name Printer control
panel message
What to do
3 Trays [x]‑page jam, open
tray [x]. [24x]
Remove all paper f rom
the standard bin, and
then remove the
jammed paper.
4 Staple finisher
rear door
[x]‑page jam,
remove paper, open
finisher rear door.
Leave paper in
bin. [451]
Open the rear door of
the staple finisher, and
then remove the
jammed paper.
5 Upper door
and rear
duplex area
[x]‑page jam, open
upper and lower
rear door. [231–234]
Open the rear door of
the printer and the rear
duplex area, and then
remove the jammed
paper.
6 Upper rear
door
[x]‑page jam, open
upper rear
door. [202]
Open the upper rear
door of the printer, and
then remove the
jammed paper.
7 Mailbox [x]‑page jam, open
mailbox rear door.
Leave paper in
bin. [4yy.xx]
Open the rear door of
the mailbox, and then
remove the jammed
paper.
8 Multipurpose
feeder
[x]‑page jam, clear
manual
feeder. [250]
Remove all paper f rom
the multipurpose
feeder, and then
remove the jammed
paper.
9 Inside the
printer
[x]‑page jam, lift
front cover to
remove
cartridge. [200–201]
Open the front cover
and the multipurpose
feeder, then remove
the toner cartridge and
the imaging unit, and
then remove the
jammed paper.
10 Standard bin [x]‑page jam,
remove standard bin
jam. [203]
Remove all paper f rom
the standard bin, and
then remove the
jammed paper.
11 Automatic
document
feeder (ADF)
[x]‑page jam, open
automatic feeder
top cover. [28y.xx]
Remove all paper f rom
the ADF tray, and then
remove the jammed
paper.
[x]‑page jam, lift front cover to remove
cartridge. [200–201]
CAUTION—HOT SURFACE: The inside of the printer might be
hot. To reduce the risk of injury from a hot component, allow
the surface to cool before touching.
1 Lift the front cover, and then pull dow n the multipurpose feeder
door.
1
2
2 Lift the green handle, and then pull out t he toner cartridge from
the printer.
3 Place the toner cartridge aside.
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4 Lift the green handle, and then pull out t he imaging unit from the
printer.
1
2
5 Place the imaging unit aside on a flat, smooth surface.
Warning—Potential D amage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
Warning—Potential D amage: Do not touch the photoconductor
drum. Doing so may affect the print quality of future pri nt jobs.
6 Pull the jammed paper gently to the right , and then remove it from
the printer.
Note: Make sure all paper fragments are removed.
1
2
Warning—Potential Dam age: The jammed paper may be
covered with toner, which can stain garments and skin.
7 Install the imaging unit.
Note: Use the arrows on the side of the printer as a guide.
8 Insert the toner cartridge into the printer, and then push t he green
handle back into place.
Notes:
• Align the arrows on the guides of the toner cartridge with
the arrows in the printer.
• Make sure the cartridge is fully pushed in.
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9 Close the multipurpose feeder door and the front cover.
2
1
10 From the printer control panel, t ouch Done to clear the message
and continue printing.
[x]‑page jam, open upper rear door. [202]
CAUTION—HOT SURFACE: The inside of the printer might be
hot. To reduce the risk of injury from a hot component, allow
the surface to cool before touching.
1 Pull down the rear door.
2 Firmly grasp the jammed paper on each side, and then g ently pull
it out.
Note: Make sure all paper fragments are removed.
3 Close the rear door.
4 From the printer control panel, t ouch Done to clear the message
and continue printing.
[x]‑page jam, open upper and lower rear
door. [231–234]
CAUTION—HOT SURFACE: The inside of the printer might be
hot. To reduce the risk of injury from a hot component, allow
the surface to cool before touching.
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1 Pull down the rear door.
2 Firmly grasp the jammed paper on each side, and then gently pull
it out.
Note: Make sure all paper fragments are removed.
3 Close the rear door.
4 Open the rear door of the duplex area, and then push the bac k of
the standard tray.
1 2
5 Press down the rear duplex flap, then fir mly grasp the jammed
paper, and then gently pull the paper out.
Note: Make sure all paper fragments are removed.
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2
1
6 Insert the standard tray.
7 From the printer control panel, t ouch Done to clear the message
and continue printing.
[x]‑page jam, remove standard bin
jam. [203]
1 Firmly grasp the jammed paper on each side, and then gently pull
it out.
Note: Make sure all paper fragments are removed.
2 From the printer control panel, t ouch Done to clear the message
and continue printing.
[x]‑page jam, remove tray 1 to clear
duplex. [235–239]
1 Pull out the tray completely.
Note: Lift the tray slightly, and then pull it out.
1
2
3
2 Push down the front duplex flap, then firmly grasp the jammed
paper, and then gently pull the paper to the right and out of the
printer.
Note: Make sure all paper fragments are removed.
1
2
3 Insert the tray.
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4 From the printer control panel, t ouch Done to clear the message
and continue printing.
[x]‑page jam, open tray [x]. [24x]
1 Check which tray is indicated on the pri nter display, and then pull
the tray.
2 Firmly grasp the jammed paper on each side, and then gently pull
it out.
Note: Make sure all paper fragments are removed.
3 Insert the tray.
4 From the printer control panel, t ouch Done to clear the message
and continue printing.
[x]‑page jam, clear manual feeder. [250]
1 From the multipurpose feeder, fi rmly grasp the jammed paper on
each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
2 Flex the sheets back and forth to loosen them, and then fan t hem.
Do not fold or crease the paper. Straighten the edges on a l evel
surface.
3 Reload paper into the multipurpose feeder.
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4 Slide the paper guide until it rests l ightly against the edge of the
paper.
5 From the printer control panel, t ouch Done to clear the message
and continue printing.
[x]‑page jam, open mailbox rear door.
Leave paper in bin. [4yy.xx]
1 Open the rear mailbox door, firmly grasp t he jammed paper, and
then gently pull it out.
Note: Make sure all paper fragments are removed.
1
2
2 Close the rear mailbox door.
3 If the jam is in the mailbox bin, then fir mly grasp the jammed paper,
and then gently pull it out.
Note: Make sure all paper fragments are removed.
4 From the printer control panel, t ouch Done to clear the message
and continue printing.
[x]‑page jam, open automatic feeder top
cover. [28y.xx]
1 Remove all original documents from the ADF tray.
Note: The message is cleared when the pages are removed from
the ADF tray.
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2 Open the ADF cover.
3 Firmly grasp the jammed paper on each side, and then gently pull
it out.
Note: Make sure all paper fragments are removed.
4 Close the ADF cover.
5 Open the scanner cover.
6 If the jam is in the bo ttom ADF door or ADF exit bin, then open the
bottom ADF door, and then firmly grasp the jammed paper on each
side.
Note: Make sure all paper fragments are removed.
1
2
7 Close the bottom ADF door.
8 Straighten the edges of the original document s, then load the
documents into the ADF, and then adjust the paper guide.
9 From the printer control panel, t ouch Done to clear the message
and continue printing.
[x]‑page jam, remove paper, open finisher
rear door. Leave paper in bin. [451]
1 Open the rear staple finisher door, and then g ently pull the paper
out of the finisher.
Note: Make sure all paper fragments are removed.
1
2
2 Close the staple finisher door.
3 From the printer control panel, t ouch Done to clear the message
and continue printing.
[x]‑page jam, remove paper, open stapler
door. Leave paper in bin. [455–457]
1 From the stapler bin, firmly grasp the jammed paper on each side,
and then gently pull it out.
Note: Make sure all paper fragments are removed.
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2 Open the stapler outer and inner doors.
1 2
3 Pull down the latch of the staple cartridge holder, and then pull the
holder out of the printer.
4 Use the metal tab to lift the staple guard, and then remove any
loose staples.
5 Press down the staple guard until it clicks into place.
6 Slide the staples toward the metal brack et.
Note: If the staples are at the rear of the cartridge, then shake
the cartridge downward to bring the staples near the metal
bracket.
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Warning—Potential D amage: Do not tap the cartridge on a hard
surface. This could damage the cartridge.
7 Push the cartridge holder firmly back into the stapler unit until the
cartridge holder clicks into place.
8 Close the stapler door.
9 From the printer control panel, t ouch Done to clear the message
and continue printing.
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