Lexmark M5100 User Manual

M5100 Series

User's Guide

Important: Click here before using this guide.

June 2017 www.lexmark.com

Machine type(s):

4063

Model(s):

29E, 49E, 69E

Contents 2

Safety information........................................................................................ 5

Conventions.......................................................................................................................................................... 5

Overview........................................................................................................ 8

Using this guide....................................................................................................................................................8

Finding information about the printer.............................................................................................................8

Selecting a location for the printer........................................................... 10

Additional printer setup..............................................................................12

Installing internal options................................................................................................................................. 12

Installing hardware options............................................................................................................................ 28

Attaching cables................................................................................................................................................32

Setting up the printer software......................................................................................................................34

Networking..........................................................................................................................................................35

Verifying printer setup......................................................................................................................................39

Using M5155 and M5163...........................................................................40

Learning about the printer..............................................................................................................................40

Setting up and using the home screen applications...............................................................................46

Loading paper and specialty media.............................................................................................................50

Printing.................................................................................................................................................................69

Managing your printer......................................................................................................................................74

Using M5170............................................................................................... 85

Learning about the printer..............................................................................................................................85

Setting up and using the home screen applications...............................................................................92

Loading paper and specialty media.............................................................................................................96

Printing.................................................................................................................................................................116

Managing your printer....................................................................................................................................122

Paper and specialty media guide............................................................132

Using specialty media.....................................................................................................................................132

Paper guidelines...............................................................................................................................................134

Supported paper sizes, types, and weights..............................................................................................137

Contents 3

Understanding the printer menus.......................................................... 143

Menus list........................................................................................................................................................... 143

Paper menu....................................................................................................................................................... 144

Reports menu....................................................................................................................................................155

Network/Ports menu.......................................................................................................................................156

Security menu...................................................................................................................................................169

Settings menu................................................................................................................................................... 174

Help menu......................................................................................................................................................... 199

Saving money and the environment...................................................... 201

Adjusting the brightness of the printer display........................................................................................201

Saving paper and toner................................................................................................................................. 201

Recycling...........................................................................................................................................................202

Maintaining the printer............................................................................204

Ordering supplies...........................................................................................................................................204

Storing supplies.............................................................................................................................................. 206

Replacing supplies......................................................................................................................................... 206

Cleaning printer parts.....................................................................................................................................212

Moving the printer........................................................................................................................................... 213

Clearing jams.............................................................................................216

Avoiding jams................................................................................................................................................... 216

Identifying jam locations................................................................................................................................ 218

Paper jam in the front door..........................................................................................................................220

Paper jam in the rear door.............................................................................................................................221

Paper jam in the standard bin......................................................................................................................224

Paper jam in the duplex unit........................................................................................................................224

Paper jam in trays........................................................................................................................................... 225

Paper jam in the multipurpose feeder.......................................................................................................226

Paper jam in the staple ﬁnisher...................................................................................................................227

Staple jam in the ﬁnisher.............................................................................................................................. 229

Paper jam in the output expander..............................................................................................................232

Paper jam in the mailbox...............................................................................................................................233

Troubleshooting....................................................................................... 235

Understanding the printer messages........................................................................................................235

Contents 4

Solving printer problems................................................................................................................................251

Solving home screen application problems............................................................................................288

Embedded Web Server does not open....................................................................................................289

Contacting customer support......................................................................................................................290

Notices........................................................................................................291

Product information.........................................................................................................................................291

Edition notice.................................................................................................................................................... 291

Power consumption.......................................................................................................................................295

Index...........................................................................................................303

Safety information 5

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

This equipment is not suitable for use in locations where children are likely to be present.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

Safety information 6

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Turn

the printer, and then unplug the power cord from the electrical outlet.

o

• Disconnect all cords and cables from the printer.

• If two or more optional ﬁnishers are installed, then remove the ﬁnishers individually from the printer.

Notes:

– Make sure to remove the topmost ﬁnisher ﬁrst. – To remove the ﬁnisher, hold the ﬁnisher on both sides, and then lift the latches to unlock the ﬁnisher.

• If the printer does not have a caster base but is conﬁgured with optional trays, then remove the trays.

Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.

• Use the handholds located on both sides of the printer to lift it.

• Make sure your ﬁngers are not under the printer when you set it down.

• Make sure there is adequate clearance around the printer.

• Use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

and unplug the power

o,

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Refer service or repairs, other than those described in the user documentation, to a service representative.

CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as a power cord, a fax feature or USB cable, during a lightning storm.

CAUTION—TIPPING HAZARD: Floor-mounted You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see

www.lexmark.com/multifunctionprinters.

conﬁgurations

require additional furniture for stability.

speciﬁc

Safety information 7

SAVE THESE INSTRUCTIONS.

Overview 8

Overview

Using this guide

This User’s Guide provides general and speciﬁc information on using the printer models that are listed on the cover page.

The following chapters contain information applicable to all printer models:

• Safety information

• Selecting a location for the printer

• Additional printer setup

• Paper and specialty media guide

• Understanding printer menus

• Saving money and the environment

• Maintaining the printer

• Clearing jams

• Trou blesh ootin g

To ﬁnd instructions for your printer:

• Use the table of contents.

• Use the Search function or the Find toolbar of your application to search for page content.

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

•

Conﬁguring

• Viewing and printing documents and photos

• Setting up and using the printer software

• Conﬁguring the printer on a network

• Caring for and maintaining the printer

• Troubleshooting and solving problems

printer settings

Setup documentation—The setup documentation came with the printer and is also available at

http://support.lexmark.com.

User's Guide and Quick Reference Guide—The guides are available on the Documentation CD.

Note: These guides are also available in other languages.

Information on setting up and conﬁguring the accessibility features of your printer.

Lexmark Accessibility Guide—This guide is available

http://support.lexmark.com.

Overview 9

What are you looking for? Find it here

Help using the printer software Windows or Mac Help—Open a printer software

program or application, and then click Help.

Click

Notes:

to view context‑sensitive information.

• Help is automatically installed with the printer

software.

• The printer software is located in the printer

program folder or on the desktop, depending on your operating system.

The latest supplemental information, updates, and customer support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

Lexmark support Web site—

http://support.lexmark.com

Note: Select your country or region, and then select

your product to view the appropriate support site. Support telephone numbers and hours of operation

for your country or region can be found on the support Web site or on the printed warranty that came with your printer.

Record the following information (located on the store receipt and at the back of the printer), and have it ready when you contact customer support so that they may serve you faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

Warranty information Warranty information varies by country or region:

• In the U.S.—See the Statement of Limited

Warranty included with this printer, or go to

http://support.lexmark.com.

• In other countries and regions—See the printed

warranty that came with this printer.

Selecting a location for the printer 10

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or

more trained personnel to lift it safely.

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any hardware options, then leave enough room for them also. It is important to:

• Set up the printer near a properly grounded and easily accessible electrical outlet.

• Make sure

Committee 156 standard.

• Provide a

airﬂow

ﬂat,

• Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airﬂow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes.

• Observe the recommended temperatures and avoid ﬂuctuations:

in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

sturdy, and stable surface.

Ambient temperature 15.6 to 32.2°C (60 to 90°F)

Storage temperature ‑40 to 60°C (-40 to 140°F)

1 Right side 305 mm (12 in.)

2 Front 508 mm (20 in.)

3 Left side 305 mm (12 in.)

4 Rear 305 mm (12 in.)

5 Top 115 mm (4.5 in.)

Selecting a location for the printer 11

1 Right side 305 mm (12 in.)

2 Front 508 mm (20 in.)

3 Left side 305 mm (12 in.)

4 Rear 305 mm (12 in.)

5 Top 115 mm (4.5 in.)

Additional printer setup 12

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

Available internal options

• Memory card – DDR3 DIMM – Flash memory

• Fonts

• Firmware cards – Forms and Bar Code – PRESCRIBE – IPDS

• Printer hard disk

• Lexmark – Parallel 1284-B interface – MarkNet – RS-232-C serial interface

Internal Solutions Ports (ISP)

N8350 802.11 b/g/n wireless printer server

Accessing the controller board

Note: This task requires a ﬂat‑head screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

1 Remove the controller board access cover.

Additional printer setup 13

2 Using a screwdriver, loosen the screws on the controller board shield.

3 Remove the shield.

4 Use the following illustration to locate the appropriate connector:

Additional printer setup 14

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer ﬁrst before touching any controller board electronic component or connector.

1 Lexmark Internal Solutions Port or printer hard disk connector

2 Option card connector

3 Memory card connector

5 Align the screws with the holes on the shield, and then reattach the shield.

Additional printer setup 15

6 Tighten the screws on the shield.

7 Reattach the access cover.

Installing a memory card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer components or connectors.

before touching any controller board electronic

ﬁrst

Additional printer setup 16

An optional memory card can be purchased separately and attached to the controller board.

1 Access the controller board.

For more information, see “Accessing the controller board” on page 12.

2 Unpack the memory card.

Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so

may cause damage.

3 Align the notch (1) on the memory card with the ridge (2) on the connector.

4 Push the memory card straight into the connector, and then push the card toward the controller board wall

until it clicks into place.

5 Reattach the controller board shield, and then the controller board access cover.

Additional printer setup 17

Installing an Internal Solutions Port

The controller board supports one optional Lexmark Internal Solutions Port (ISP).

Note: This task requires a

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

or memory devices sometime after setting up the printer, then turn the printer cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer ﬁrst before touching any controller board electronic components or connectors.

‑head screwdriver.

ﬂat

and unplug the power

o,

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 12.

2 If an optional printer hard disk is installed, then remove the printer hard disk ﬁrst.

For more information, see

“Removing a printer hard disk” on page 26.

3 Unpack the ISP kit.

1 ISP solution

2 Screw for attaching the plastic bracket to the ISP

3 Screws for attaching the ISP mounting bracket to the controller board shield

4 Plastic bracket

Additional printer setup 18

4 Remove the metal cover from the ISP opening.

a Loosen the screw.

b Lift the metal cover, and then pull it out completely.

1 2 3

5 Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic

bracket on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under the plastic bracket.

Additional printer setup 19

6 Install the ISP on the plastic bracket.

Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass

through the ISP opening in the controller board cage.

7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.

Additional printer setup 20

8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP.

Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.

9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield.

10 Tighten the thumbscrew that is attached to the ISP.

Warning—Potential Damage: Do not screw it on too tightly.

11 Connect the ISP solution interface cable into the receptacle of the controller board.

Note: The plugs and receptacles are color-coded.

Additional printer setup 21

Installing an optional card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

or memory devices sometime after setting up the printer, then turn the printer cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 12.

2 Unpack the optional card.

Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

and unplug the power

o,

Additional printer setup 22

3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.

4 Push the card ﬁrmly into place as shown in the illustration.

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the

controller board.

Note: The entire length of the connector on the card must touch and be board.

ﬂushed

against the controller

5 Close the controller board access door.

Note: When the printer software and any hardware options are installed, it may be necessary to manually

add the options in the printer driver to make them available for print jobs. For more information, see

“Adding available options in the print driver” on page 34.

Installing a printer hard disk

Note: This task requires a ﬂat‑head screwdriver.

Additional printer setup 23

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 12.

2 Unpack the printer hard disk.

3 Locate the appropriate connector on the controller board cage.

Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.

Additional printer setup 24

To install a printer hard disk onto the ISP:

a Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.

b Align the standos of the printer hard disk to the holes in the ISP, and then press the printer hard disk

down until the standos are in place.

Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.

c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP.

Note: The plugs and receptacles are color‑coded.

Additional printer setup 25

4 Align the standos of the printer hard disk to the holes in the controller board cage, and then press the

printer hard disk down until the standos are in place.

Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.

Note: Make sure the cables are neatly tucked under the printer hard disk.

5 Insert the plug of the printer hard disk interface cable into the receptacle of the controller board.

Note: The plugs and receptacles are color‑coded.

Additional printer setup 26

Removing a printer hard disk

Note: This task requires a ﬂat‑head screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware

Additional printer setup 27

1 Access the controller board.

For more information, see

“Accessing the controller board” on page 12.

2 Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the

printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling out the cable.

3 Remove the screws holding the printer hard disk in place.

Additional printer setup 28

4 Remove the printer hard disk.

5 Set aside the printer hard disk.

Installing hardware options

Order of installation

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or

more trained personnel to lift it safely.

Install the printer and any hardware options you have purchased in the following order:

www.lexmark.com/multifunctionprinters.

conﬁgurations

• Caster base

• 2100‑sheet tray or spacer

• Optional 550‑ or 250‑sheet tray

• Printer

require additional furniture for stability.

For more information on installing a caster base, optional 550‑ or 250‑sheet tray, spacer, or 2100‑sheet tray, see the setup sheet that came with the option.

Additional printer setup 29

Installing optional trays

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or

more trained personnel to lift it safely.

CAUTION—TIPPING HAZARD: Floor-mounted conﬁgurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see

www.lexmark.com/multifunctionprinters.

1 Turn o the printer using the power switch, and then unplug the power cord from the electrical outlet.

and unplug the power

o,

2 Unpack the optional tray, and then remove all packing material.

3 Pull out the tray completely from the base.

4 Remove any packing material from inside the tray.

5 Insert the tray into the base.

6 Place the tray near the printer.

7 Align the optional tray with the caster base.

Note: Make sure to lock the wheels of the caster base to secure the printer.

Additional printer setup 30

8 Align the printer with the tray, and then slowly lower the printer into place.

Note: Optional trays lock together when stacked.

+ 281 hidden pages

Lexmark M5100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety information

Conventions

Overview

Using this guide

Finding information about the printer

Selecting a location for the printer

Additional printer setup

Installing internal options

Available internal options

Accessing the controller board

Installing a memory card

Installing an Internal Solutions Port

Installing an optional card

Installing a printer hard disk

Removing a printer hard disk

Installing hardware options

Order of installation

Installing optional trays