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m5100
User Manual
311 pgs16.82 Mb0
Datasheet
8 pgs1.32 Mb0
Service Manual
949 pgs68.64 Mb0
Table of contents
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Lexmark M5100 User Manual

M5100 Series
User's Guide
Important: Click here before using this guide.
June 2017 www.lexmark.com
Machine type(s):
4063
Model(s):
29E, 49E, 69E
Contents 2
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Overview........................................................................................................ 8
Using this guide....................................................................................................................................................8
Finding information about the printer.............................................................................................................8
Selecting a location for the printer........................................................... 10
Additional printer setup..............................................................................12
Installing internal options................................................................................................................................. 12
Installing hardware options............................................................................................................................ 28
Attaching cables................................................................................................................................................32
Setting up the printer software......................................................................................................................34
Networking..........................................................................................................................................................35
Verifying printer setup......................................................................................................................................39
Using M5155 and M5163...........................................................................40
Learning about the printer..............................................................................................................................40
Setting up and using the home screen applications...............................................................................46
Loading paper and specialty media.............................................................................................................50
Printing.................................................................................................................................................................69
Managing your printer......................................................................................................................................74
Using M5170............................................................................................... 85
Learning about the printer..............................................................................................................................85
Setting up and using the home screen applications...............................................................................92
Loading paper and specialty media.............................................................................................................96
Printing.................................................................................................................................................................116
Managing your printer....................................................................................................................................122
Paper and specialty media guide............................................................132
Using specialty media.....................................................................................................................................132
Paper guidelines...............................................................................................................................................134
Supported paper sizes, types, and weights..............................................................................................137
Contents 3
Understanding the printer menus.......................................................... 143
Menus list........................................................................................................................................................... 143
Paper menu....................................................................................................................................................... 144
Reports menu....................................................................................................................................................155
Network/Ports menu.......................................................................................................................................156
Security menu...................................................................................................................................................169
Settings menu................................................................................................................................................... 174
Help menu......................................................................................................................................................... 199
Saving money and the environment...................................................... 201
Adjusting the brightness of the printer display........................................................................................201
Saving paper and toner................................................................................................................................. 201
Recycling...........................................................................................................................................................202
Maintaining the printer............................................................................204
Ordering supplies...........................................................................................................................................204
Storing supplies.............................................................................................................................................. 206
Replacing supplies......................................................................................................................................... 206
Cleaning printer parts.....................................................................................................................................212
Moving the printer........................................................................................................................................... 213
Clearing jams.............................................................................................216
Avoiding jams................................................................................................................................................... 216
Identifying jam locations................................................................................................................................ 218
Paper jam in the front door..........................................................................................................................220
Paper jam in the rear door.............................................................................................................................221
Paper jam in the standard bin......................................................................................................................224
Paper jam in the duplex unit........................................................................................................................224
Paper jam in trays........................................................................................................................................... 225
Paper jam in the multipurpose feeder.......................................................................................................226
Paper jam in the staple nisher...................................................................................................................227
Staple jam in the nisher.............................................................................................................................. 229
Paper jam in the output expander..............................................................................................................232
Paper jam in the mailbox...............................................................................................................................233
Troubleshooting....................................................................................... 235
Understanding the printer messages........................................................................................................235
Contents 4
Solving printer problems................................................................................................................................251
Solving home screen application problems............................................................................................288
Embedded Web Server does not open....................................................................................................289
Contacting customer support......................................................................................................................290
Notices........................................................................................................291
Product information.........................................................................................................................................291
Edition notice.................................................................................................................................................... 291
Power consumption.......................................................................................................................................295
Index...........................................................................................................303
Safety information 5

Safety information

Conventions

Note: A note identies information that could help you.
Warning: A warning identies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.
This equipment is not suitable for use in locations where children are likely to be present.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Safety information 6
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage:
• Turn
the printer, and then unplug the power cord from the electrical outlet.
o
• Disconnect all cords and cables from the printer.
• If two or more optional finishers are installed, then remove the finishers individually from the printer.
Notes:
– Make sure to remove the topmost finisher first. – To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.
• If the printer does not have a caster base but is configured with optional trays, then remove the trays.
Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.
• Use the handholds located on both sides of the printer to lift it.
• Make sure your fingers are not under the printer when you set it down.
• Make sure there is adequate clearance around the printer.
• Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
and unplug the power
o,
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as a power cord, a fax feature or USB cable, during a lightning storm.
CAUTION—TIPPING HAZARD: Floor-mounted You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see
www.lexmark.com/multifunctionprinters.
congurations
require additional furniture for stability.
specic
Safety information 7
SAVE THESE INSTRUCTIONS.
Overview 8

Overview

Using this guide

This User’s Guide provides general and specific information on using the printer models that are listed on the cover page.
The following chapters contain information applicable to all printer models:
• Safety information
• Selecting a location for the printer
• Additional printer setup
• Paper and specialty media guide
• Understanding printer menus
• Saving money and the environment
• Maintaining the printer
• Clearing jams
• Trou blesh ootin g
To nd instructions for your printer:
• Use the table of contents.
• Use the Search function or the Find toolbar of your application to search for page content.

Finding information about the printer

What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
• Installing the printer software
Additional setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
•
Conguring
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
• Troubleshooting and solving problems
printer settings
Setup documentation—The setup documentation came with the printer and is also available at
http://support.lexmark.com.
User's Guide and Quick Reference Guide—The guides are available on the Documentation CD.
Note: These guides are also available in other languages.
Information on setting up and conguring the accessibility features of your printer.
Lexmark Accessibility Guide—This guide is available
http://support.lexmark.com.
at
Overview 9
What are you looking for? Find it here
Help using the printer software Windows or Mac Help—Open a printer software
program or application, and then click Help.
?
Click
Notes:
to view context‑sensitive information.
• Help is automatically installed with the printer
software.
• The printer software is located in the printer
program folder or on the desktop, depending on your operating system.
The latest supplemental information, updates, and customer support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site. Support telephone numbers and hours of operation
for your country or region can be found on the support Web site or on the printed warranty that came with your printer.
Record the following information (located on the store receipt and at the back of the printer), and have it ready when you contact customer support so that they may serve you faster:
• Machine Type number
• Serial number
• Date purchased
• Store where purchased
Warranty information Warranty information varies by country or region:
• In the U.S.—See the Statement of Limited
Warranty included with this printer, or go to
http://support.lexmark.com.
• In other countries and regions—See the printed
warranty that came with this printer.
Selecting a location for the printer 10

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any hardware options, then leave enough room for them also. It is important to:
• Set up the printer near a properly grounded and easily accessible electrical outlet.
• Make sure
Committee 156 standard.
• Provide a
airflow
flat,
• Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airflow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid fluctuations:
in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
sturdy, and stable surface.
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature ‑40 to 60°C (-40 to 140°F)
5
4
1
3
2
1 Right side 305 mm (12 in.)
2 Front 508 mm (20 in.)
3 Left side 305 mm (12 in.)
4 Rear 305 mm (12 in.)
5 Top 115 mm (4.5 in.)
Selecting a location for the printer 11
5
4
1
3
2
1 Right side 305 mm (12 in.)
2 Front 508 mm (20 in.)
3 Left side 305 mm (12 in.)
4 Rear 305 mm (12 in.)
5 Top 115 mm (4.5 in.)
Additional printer setup 12

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

Available internal options

• Memory card – DDR3 DIMM – Flash memory
• Fonts
• Firmware cards – Forms and Bar Code – PRESCRIBE – IPDS
• Printer hard disk
• Lexmark – Parallel 1284-B interface – MarkNet – RS-232-C serial interface
TM
Internal Solutions Ports (ISP)
TM
N8350 802.11 b/g/n wireless printer server

Accessing the controller board

Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.
1 Remove the controller board access cover.
1
2
Additional printer setup 13
2 Using a screwdriver, loosen the screws on the controller board shield.
3 Remove the shield.
1
2
4 Use the following illustration to locate the appropriate connector:
Additional printer setup 14
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer first before touching any controller board electronic component or connector.
1
2
3
1 Lexmark Internal Solutions Port or printer hard disk connector
2 Option card connector
3 Memory card connector
5 Align the screws with the holes on the shield, and then reattach the shield.
2
1
Additional printer setup 15
6 Tighten the screws on the shield.
7 Reattach the access cover.
1
2

Installing a memory card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer components or connectors.
before touching any controller board electronic
rst
Additional printer setup 16
An optional memory card can be purchased separately and attached to the controller board.
1 Access the controller board.
For more information, see “Accessing the controller board” on page 12.
2 Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so
may cause damage.
3 Align the notch (1) on the memory card with the ridge (2) on the connector.
1
2
4 Push the memory card straight into the connector, and then push the card toward the controller board wall
until it clicks into place.
5 Reattach the controller board shield, and then the controller board access cover.
Additional printer setup 17

Installing an Internal Solutions Port

The controller board supports one optional Lexmark Internal Solutions Port (ISP).
Note: This task requires a
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer first before touching any controller board electronic components or connectors.
‑head screwdriver.
flat
and unplug the power
o,
1 Access the controller board.
For more information, see
“Accessing the controller board” on page 12.
2 If an optional printer hard disk is installed, then remove the printer hard disk rst.
For more information, see
“Removing a printer hard disk” on page 26.
3 Unpack the ISP kit.
1
2
4
1 ISP solution
2 Screw for attaching the plastic bracket to the ISP
3 Screws for attaching the ISP mounting bracket to the controller board shield
4 Plastic bracket
3
Additional printer setup 18
4 Remove the metal cover from the ISP opening.
a Loosen the screw.
b Lift the metal cover, and then pull it out completely.
1 2 3
5 Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic
bracket on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under the plastic bracket.
Additional printer setup 19
6 Install the ISP on the plastic bracket.
Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass
through the ISP opening in the controller board cage.
7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.
Additional printer setup 20
8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP.
Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.
9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield.
10 Tighten the thumbscrew that is attached to the ISP.
Warning—Potential Damage: Do not screw it on too tightly.
11 Connect the ISP solution interface cable into the receptacle of the controller board.
Note: The plugs and receptacles are color-coded.
Additional printer setup 21

Installing an optional card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.
1 Access the controller board.
For more information, see
“Accessing the controller board” on page 12.
2 Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
and unplug the power
o,
Additional printer setup 22
3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
1
2
4 Push the card rmly into place as shown in the illustration.
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
Note: The entire length of the connector on the card must touch and be board.
flushed
against the controller
5 Close the controller board access door.
Note: When the printer software and any hardware options are installed, it may be necessary to manually
add the options in the printer driver to make them available for print jobs. For more information, see
“Adding available options in the print driver” on page 34.

Installing a printer hard disk

Note: This task requires a flat‑head screwdriver.
Additional printer setup 23
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer first before touching any controller board electronic components or connectors.
1 Access the controller board.
For more information, see
“Accessing the controller board” on page 12.
2 Unpack the printer hard disk.
3 Locate the appropriate connector on the controller board cage.
Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
Additional printer setup 24
To install a printer hard disk onto the ISP:
a Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.
b Align the standos of the printer hard disk to the holes in the ISP, and then press the printer hard disk
down until the standos are in place.
Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.
c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP.
Note: The plugs and receptacles are color‑coded.
Additional printer setup 25
4 Align the standos of the printer hard disk to the holes in the controller board cage, and then press the
printer hard disk down until the standos are in place.
Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.
Note: Make sure the cables are neatly tucked under the printer hard disk.
5 Insert the plug of the printer hard disk interface cable into the receptacle of the controller board.
Note: The plugs and receptacles are color‑coded.
Additional printer setup 26

Removing a printer hard disk

Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.
Additional printer setup 27
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.
1 Access the controller board.
For more information, see
“Accessing the controller board” on page 12.
2 Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the
printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling out the cable.
3 Remove the screws holding the printer hard disk in place.
Additional printer setup 28
4 Remove the printer hard disk.
5 Set aside the printer hard disk.

Installing hardware options

Order of installation

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.
CAUTION—TIPPING HAZARD: Floor-mounted You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see
Install the printer and any hardware options you have purchased in the following order:
www.lexmark.com/multifunctionprinters.
congurations
• Caster base
• 2100‑sheet tray or spacer
• Optional 550‑ or 250‑sheet tray
• Printer
require additional furniture for stability.
For more information on installing a caster base, optional 550‑ or 250‑sheet tray, spacer, or 2100‑sheet tray, see the setup sheet that came with the option.
Additional printer setup 29

Installing optional trays

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see
www.lexmark.com/multifunctionprinters.
1 Turn o the printer using the power switch, and then unplug the power cord from the electrical outlet.
and unplug the power
o,
2 Unpack the optional tray, and then remove all packing material.
3 Pull out the tray completely from the base.
4 Remove any packing material from inside the tray.
5 Insert the tray into the base.
6 Place the tray near the printer.
7 Align the optional tray with the caster base.
Note: Make sure to lock the wheels of the caster base to secure the printer.
Additional printer setup 30
8 Align the printer with the tray, and then slowly lower the printer into place.
Note: Optional trays lock together when stacked.
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