Lexmark M412, M410 Service Manual

Lexmark OptraTM M410/M412

• Table of Contents

• Start Diagnostics

• Safety and Notices

• Trademarks

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•Index

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

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Edition: May 2000

The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

A form for reader’s comments is provided at the back of this publication. If the form has been removed, comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In other countries, contact your point of purchase.

Lexmark and Optra are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

Color Jetprinter is a trademark of Lexmark International, Inc. Other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc., Lexington, KY 40550.

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Table of Contents

Notices and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Laser Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Service Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

User Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

User Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Power-On Self Test (POST). . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Symptom Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Charge Roll Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Cover Open Switch/Cable Service Check . . . . . . . . . . . . . . . . . 2-19

Dead Machine Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Erase Lamp Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Fan Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Fuser Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Input Sensor Service Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

Input Tray(s) Option Service Check . . . . . . . . . . . . . . . . . . . . . . 2-26

Main Drive Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29

Operator Panel Service Check. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

Options Service Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

Paper Feed Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33

Parallel Port Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

Printhead Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

Print Quality Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37

Serial Port Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47

Transfer Roll Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-48

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Configuration Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Print Quality Test Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

PPDS Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Discard Buffered Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Download Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

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Demo Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4

Restore Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4

Narrow Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Exiting the Configuration Mode . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Diagnostic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Exiting the Diagnostic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Print Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Print Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

Hardware Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Input Tray Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Base Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

Device Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

Hardware Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20

Operator Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21

Main Motor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Solenoid Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Tray 2 Motor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Mirror Motor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Sensor Monitor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24

Cooling Fan / Fuser Control Test . . . . . . . . . . . . . . . . . . . . . . . .3-25

Erase Lamp Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26

Reset Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26

Engine Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26

Printer Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

Electrophotographic Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

Paper Feeding, Transferring and Fusing . . . . . . . . . . . . . . . . . . . . .3-27

Paper Path/Sensor Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

Cable Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Handling ESD-Sensitive Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Adjustment Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Printhead Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Paper Alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Removal Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

Charge Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Controller Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9

Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Developer Drive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

Engine Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14

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Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

HVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Inner Deflector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Left Side Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

LVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Main Drive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

Multipurpose Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Paper Alignment Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Pick Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Redrive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29

Right Side Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Transfer Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Low Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

High Voltage Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Engine Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Interconnect Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Option Tray Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Assembly 2: Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Assembly 3: Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Assembly 4: Paper Feed - Multipurpose Unit. . . . . . . . . . . . . . . 6-10

Assembly 5: Paper Feed - Alignment. . . . . . . . . . . . . . . . . . . . . 6-12

Assembly 6: Paper Feed - Output . . . . . . . . . . . . . . . . . . . . . . . 6-14

Assembly 7: Main Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

Assembly 8: Developer Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18

Assembly 9: Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20

Assembly 10: Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24

Assembly 11: Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26

Assembly 12: Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28

Assembly 13: 250-Sheet Tray . . . . . . . . . . . . . . . . . . . . . . . . . . 6-34

Assembly 14: 500-Sheet Tray . . . . . . . . . . . . . . . . . . . . . . . . . . 6-36

Assembly 15: Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-40

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

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Notices and Safety Information

Laser Notices

The following laser notice labels may be affixed to this printer as shown:

Laser Advisory Label

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Class 1 Laser Statement Label

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Laser Notice

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 825.

Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.

Laser

Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS (Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International Electrotechnical Commission) 825 gemäß amtlicher Bestätigung erfüllt.

Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung, die die Klasse I übersteigen würde, Menschen keinesfalls erreicht.

Avis relatif à l’utilisation de laser

Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 825 relatives aux produits laser de Classe I.

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Les produits laser de Classe I sont considérés comme des produits

non dangereux. Cette imprimante est équipée d’un laser de Classe

IIIb (3b) (arséniure de gallium d’une puissance nominale de 5

milliwatts) émettant sur des longueurs d’onde comprises entre 770

et 795 nanomètres. L’imprimante et son système laser sont conçus

pour impossible, dans des conditions normales d’utilisation,

d’entretien par l’utilisateur ou de révision, l’exposition à des

rayonnements laser supérieurs à des rayonnements de Classe I .

Avvertenze sui prodotti laser

Questa stampante è certificata negli Stati Uniti per essere conforme

ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di

classe 1 ed è certificata negli altri Paesi come prodotto laser di

classe 1 conforme ai requisiti della norma CEI 825.

I prodotti laser di classe non sono considerati pericolosi. La

stampante contiene al suo interno un laser di classe IIIb (3b)

all’arseniuro di gallio della potenza di 5mW che opera sulla

lunghezza d’onda compresa tra 770 e 795 nanometri. Il sistema

laser e la stampante sono stati progettati in modo tale che le

persone a contatto con la stampante, durante il normale

funzionamento, le operazioni di servizio o quelle di assistenza

tecnica, non ricevano radiazioni laser superiori al livello della classe

Avisos sobre el láser

Se certifica que, en los EE.UU., esta impresora cumple los

requisitos para los productos láser de Clase I (1) establecidos en el

subcapítulo J de la norma CFR 21 del DHHS (Departamento de

Sanidad y Servicios) y, en los demás países, reúne todas las

condiciones expuestas en la norma IEC 825 para productos láser de

Clase I (1).

Los productos láser de Clase I no se consideran peligrosos. La

impresora contiene en su interior un láser de Clase IIIb (3b) de

arseniuro de galio de funcionamiento nominal a 5 milivatios en una

longitud de onda de 770 a 795 nanómetros. El sistema láser y la

impresora están diseñados de forma que ninguna persona pueda

verse afectada por ningún tipo de radiación láser superior al nivel de

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la Clase I durante su uso normal, el mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.

Declaração sobre Laser

A impressora está certificada nos E.U.A. em conformidade com os requisitos da regulamentação DHHS 21 CFR Subcapítulo J para a Classe I (1) de produtos laser. Em outros locais, está certificada como um produto laser da Classe I, em conformidade com os requisitos da norma IEC 825.

Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 5 milliwatts ,operando numa faixa de comprimento de onda entre 770 e 795 nanómetros. O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.

Laserinformatie

De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 825.

Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795 nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1.

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Lasermeddelelse

Printeren er godkendt som et Klasse I-laserprodukt, i

overenstemmelse med kravene i IEC 825.

Klasse I-laserprodukter betragtes ikke som farlige. Printeren

indeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 5

milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet

770-795 nanometer. Lasersystemet og printeren er udformet

således, at mennesker aldrig udsættes for en laserstråling over

Klasse I-niveau ved normal drift, brugervedligeholdelse eller

obligatoriske servicebetingelser.

Huomautus laserlaitteesta

Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS

21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I

laserlaitteiden IEC 825 -määrityksen mukainen.

Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle.

Kirjoittimessa on sisäinen luokan IIIb (3b) 5 milliwatin

galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä.

Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei

altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen

normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden

huoltotoimien yhteydessä.

VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina

näkymättömälle lasersäteilylle. Älä katso säteeseen.

VARNING! Osynlig laserstrålning när denna del är öppnad och

spärren är urkopplad. Betrakta ej strålen.

Laser-notis

Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21

CFR, underparagraf J för laserprodukter av Klass I (1). I andra

länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt

kraven i IEC 825.

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Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770795 nanometer. Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan föreskriven serviceåtgärd.

Laser-melding

Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC

825.

Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 770-795 nanometer. Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.

Avís sobre el Làser

Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe I que compleix els requisits d’IEC 825.

Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb (3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona de 770-795 nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment d’usuari ni durant els serveis que satisfacin les condicions prescrites.

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Japanese Laser Notice

Chinese Laser Notice

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Korean Laser Notice

Safety Information

• This product is designed, tested and approved to meet strict

global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

• The maintenance information for this product has been

prepared for use by a professional service person and is not intended to be used by others.

• There may be an increased risk of electric shock and personal

injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions.

Consignes de Sécurité

• Ce produit a été conçu, testé et approuvé pour respecter les

normes strictes de sécurité globale lors de l'utilisation de composants Lexmark spécifiques. Les caractéristiques de

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sécurité de certains éléments ne sont pas toujours évidentes. Lexmark ne peut être tenu responsable de l'utilisation d'autres pièces de rechange.

• Les consignes d'entretien et de réparation de ce produit

s'adressent uniquement à un personnel de maintenance qualifié.

• Le démontage et l'entretien de ce produit pouvant présenter

certains risques électriques, le personnel d'entretien qualifié devra prendre toutes les précautions nécessaires.

Norme di sicurezza

• Il prodotto è stato progettato, testato e approvato in conformità a

severi standard di sicurezza e per l’utilizzo con componenti Lexmark specifici. Le caratteristiche di sicurezza di alcune parti non sempre sono di immediata comprensione. Lexmark non è responsabile per l’utilizzo di parti di ricambio di altri produttori.

• Le informazioni riguardanti la manutenzione di questo prodotto

sono indirizzate soltanto al personale di assistenza autorizzato.

• Durante lo smontaggio e la manutenzione di questo prodotto, il

rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato, deve, quindi, adottare le precauzioni necessarie.

Sicherheitshinweise

• Dieses Produkt und die zugehörigen Komponenten wurden

entworfen und getestet, um beim Einsatz die weltweit gültigen Sicherheitsanforderungen zu erfüllen. Die sicherheitsrelevanten Funktionen der Bauteile und Optionen sind nicht immer offensichtlich. Sofern Teile eingesetzt werden, die nicht von Lexmark sind, wird von Lexmark keinerlei Verantwortung oder Haftung für dieses Produkt übernommen.

• Die Wartungsinformationen für dieses Produkt sind

ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des

Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung. Das zuständige

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Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen.

Pautas de Seguridad

• Este producto se ha diseñado, verificado y aprobado para

cumplir los más estrictos estándares de seguridad global usando los componentes específicos de Lexmark. Puede que las características de seguridad de algunas piezas no sean siempre evidentes. Lexmark no se hace responsable del uso de otras piezas de recambio.

• La información sobre el mantenimiento de este producto está

dirigida exclusivamente al personal cualificado de mantenimiento.

• Existe mayor riesgo de descarga eléctrica y de daños

personales durante el desmontaje y la reparación de la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.

Informações de Segurança

• Este produto foi concebido, testado e aprovado para satisfazer

os padrões globais de segurança na utilização de componentes específicos da Lexmark. As funções de segurança de alguns dos componentes podem não ser sempre óbvias. A Lexmark não é responsável pela utilização de outros componentes de substituição.

• As informações de segurança relativas a este produto

destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas.

• Risco de choques eléctricos e ferimentos graves durante a

desmontagem e manutenção deste produto. Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.

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Informació de Seguretat

• Aquest producte està dissenyat, comprovat i aprovat per tal

d'acomplir les estrictes normes de seguretat globals amb la utililització de components específics de Lexmark. Les característiques de seguretat d'algunes peces pot ser que no sempre siguin òbvies. Lexmark no es responsabilitza de l'us d'altres peces de recanvi.

• La informació pel manteniment d’aquest producte està

orientada exclusivament a professionals i no està destinada a ningú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar

durant el procés de desmuntatge i de servei d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.

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Chinese Safety Information

Korean Safety Information

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1. General Information

The Lexmark OptraTM M410 and M412 laser printers are letterquality laser page printers designed to attach to an IBM compatible Personal Computer and to most computer networks.

The M410 printer is capable of printing at speeds of 12 pages per minute. The M412 is capable of printing at speeds of 17 pages per minute. Both models print with a true 600 x 600 dpi resolution or 1200 x 1200 dpi Image Quality resolution. Each model of the base printer comes with 4MB of memory and is expandable to 132MB using both SDRAM DIMM slots. User flash memory is also available up to 16MB.

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Options

The following options are available. Some options are not available

in every country. Contact your point of purchase for options available

in your country.

500-Sheet Drawer SDRAM Memory DIMMs: 4MB, 8MB, 16MB, 32MB and 64MB Flash Memory DIMMs: 2MB, 4MB, 8MB and 16MB Internal Network Options

Token Ring Ethernet 10/100BaseTX 10Base2/T

Tri -Po rt Car d Hard Disk - 2.1GB Coax/Twinax Adapter for SCS External Network Adapter: Marknet Pro 1 and 3 series

compatible

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Printer Specifications

Acoustics Operating: <50 dBA

Sensors Paper Present Sensing (MPF) Tray 1 inserted (only when

Environment Ozone free Blue Angel Energy Star

Warm-up less than 70 seconds (from power on to Ready)

First page time Tray 1: Less than 12 seconds from standby

Dimensions Width - 405 mm (15.9”)

Weight 14.8 Kg (32.6 lbs.) with supplies installed

Idle: <30 dBA Sleep: background noise

Tray 2 option is installed) Input/Exit sensors Rear Exit sensor

Tray 2: Less than 13 seconds from standby MPF: Less than 12 seconds from standby

Height - 314 mm (12.4”) Depth - 435 mm (17.1”) Height of Tray 2 - 130 mm (5.1”) Footprint - 246 square inches

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Maintenance Approach

The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to determine the printer problem and repair the failure. After you complete the repair, perform tests as needed to verify the repair.

Tools Required For Service

Flat-blade screwdriver #1 Phillips screwdriver #2 Phillips screwdriver Needlenose pliers Diagonal pliers Spring hook Analog or digital multimeter Parallel wrap plug 1319128 Serial wrap plug 1329048 Twinax/serial debug cable 1381963 Coax/serial debug cable 1381964

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Acronyms

CSU Customer Setup DIMM Dual In-Line Memory Module DRAM Dynamic Random Access Memory EDO Enhanced Data Out EP Electrophotographic Process EPROM Erasable, Programmable Read-Only

Memory ESD Electrostatic Discharge FRU Field Replaceable Unit GB Gigabyte HVPS High Voltage Power Supply LASER Light Amplification by Stimulated Emission

of Radiation LCD Liquid Crystal Display LED Light-Emitting Diode LVPS Low Voltage Power Supply MROM Masked Read Only Memory NVRAM Nonvolatile Random Access Memory OEM Original Equipment Manufacturer PC Photoconductor POR Power-On Reset POST Power-On Self Test RIP Raster Imaging Processor ROM Read Only Memory SIMM Single In-Line Memory Module SRAM Static Random Access Memory UPR Used Parts Return V ac Volts alternating current V dc Volts direct current

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2. Diagnostic Information

Start

CAUTION: Remove power from the printer before you connect or

disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer. Use the handholds on the side of the printer. Make sure your fingers are not under the printer when you lift or set the printer down.

Use the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer.

Service error codes are indicated by a three-digit error code. If a service error code is displayed, go to the “Service Error Codes” on

page 2-2.

User status messages provide the user with information on the current status of the printer. Ready is displayed on the first line of the display unless Power Saver is invoked, and then Power Saver is displayed. If a user status message is displayed, go to the “User

Status Messages” on page 2-5.

User error messages are indicated by a two or three-digit error code that provides the user with information that explains a problem with a print cartridge, paper jam, option, port, and so on. If a user error message is displayed, go to the “User Error Messages” on page 2-9.

If your machine completes the without an error, and you have a symptom, go to the “Symptom Tables” on page 2-15. Locate your symptom and take the appropriate action.

If a service error code appears while you are working on the machine, go to the “Service Error Codes” on page 2-2 and take the indicated action for that error.

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Service Error Codes

Service Error Codes are generally non-recoverable except in an intermittent condition when you can POR the printer to temporarily recover from the error condition.

Error Code Action

900 RIP Software Replace the controller board.

902 Engine Software

920 Fuser Error Indicates that the fuser is below temperature when

921 Fuser Error Indicates that the fuser is below standby temperature

922 Fuser Error Fuser failed to reach standby temperature. Go to the

923 Fuser Error Fuser is too hot during printing or when printer is idle. Go

924 Fuser Error An open circuit has been detected in the Fuser

931-935 Printhead Error

931 - Printhead: no first Hsync

932 - Printhead: Lost Hsyncs

Indicates an unrecoverable engine software error. Replace the engine board.

printing. Go to the “Cold Fuser Service Check” on

page 2-23.

when the printer is idle. Go to the “Cold Fuser Service

Check” on page 2-23.

“Cold Fuser Service Check” on page 2-23.

to the “Hot Fuser Service Check” on page 2-25.

Thermistor Circuit. Go to the “Hot Fuser Service Check”

on page 2-25.

These errors represent a problem with the printhead. Go to the “Printhead Service Check” on page 2-36.

935 - Mirror Motor unable to reach operating speed.

936 Transport Motor

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Indicates a problem with the main drive motor. Go to the

“Main Drive Service Check” on page 2-29.

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Error Code Action

939 Controller Engine Communications Error

941 Controller Code CRC

941 Controller Font CRC

943 Controller Font Version

944 Controller Board Failure

945 Controller Board Failure ASIC Failure

The controller board and the engine board cannot communicate with one another. The controller board, engine board or interconnect board is defective. Check each board for correct installation and secure ground. If no problem is found, replace the FRUs in the following order:

controller board

engine board

interconnect board

Note: The controller software also can cause a 939 error code. Contact your next level for software support.

Replace the controller board.

Indicates that the controller code and FONT ROM are incompatible.

Replace the controller board.

946 Controller Board Failure SRAM Failure

947 Engine Board

953 NVRAM Failure

954 NVRAM Failure

960 RAM Memory Error

Replace the controller board.

Replace the engine board.

Indicates the NVRAM chip on the engine board has failed. Replace the engine board.

Indicates the NVRAM experienced a CRC failure. Replace the engine board.

Indicates a DRAM Memory Error on the controller board. Replace the controller board.

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Error Code Action

961 RAM in Slot 1 is Bad.

962 RAM in Slot 2 is Bad.

964 Emulation Error

965 Emulation Error

975 - 979 Network Card

Replace the SIMM in Slot 1. If this does not fix the problem, replace the controller board.

Replace the SIMM in Slot 2. If this does not fix the problem, replace the controller board.

Indicates a failure within the Download Emulation which is programmed into the code overlay SIMM. The specific error is as follows: 964 - Download Emulation CRC Failure. Checksum Failure. 965 - Download Emulation Outdated, The Download Emulation and the controller code are incompatible. Go to “Download Emulation” on page 3-3.

The following errors indicate a failure with the network card. 975 - Unrecognizable Network Card. Replace Network Card. 976 - Unrecoverable software error in Network Card. 978 - Bad checksum while programming Network Card. Replace Network Card. 979 - Flash parts failed while programming Network Card.

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